Our Brand Focus
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ADVANCING ETHICS<br />
BBB VISION: An ethical marketplace where buyers and sellers can<br />
trust each other.<br />
Your BBB Accreditation is supporting the advancement of ethics<br />
by sponsoring our consumer services, and by committing to make<br />
a good faith eort to resolve disputes through self-regulation.<br />
In 2012, BBB opened 42 investigations on companies that were<br />
considered suspicious. One investigation on the paving company,<br />
Holman Contractors, led to CTV media coverage in June 2012.<br />
Advertising Reviews completed: 76<br />
216% increase from 2011<br />
OUR FREE CONSUMER SERVICES<br />
The Dispute Resolution department at your BBB had another<br />
busy year, with exciting and valuable results for consumers and<br />
businesses alike.<br />
Complaints closed: 8,600<br />
Accredited Business complaints: 15%<br />
Non-Accredited Business complaints: 85%<br />
Accredited Business complaint resolution rate: 100%<br />
Non-Accredited Business complaint resolution rate: 67%<br />
The Dispute Resolution department at your BBB will continue to<br />
assist our BBB Accredited Businesses and consumers.<br />
<strong>Our</strong> dedicated sta would be happy to consult with your business<br />
on customer satisfaction strategies. Just give us a call!<br />
DID YOU KNOW?<br />
Resolved Complaints Appear In Your BBB Business<br />
Review So Consumers Can See That Your Company<br />
Makes a Good Faith Eort to Resolve All Complaints
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