Values

More documents

Recommendations

Info

46 Divisions Arvato Arvato is one of the leading internationally networked media and communications services providers. More than 60,000 employees design and implement bespoke solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, fi nancial services, professional and custom IT services, and the direct-to-customer distribution of educational media. €4,826 million revenues €345 million operating EBIT 60,323 employees worldwide »Arvato’s performance in fi scal 2009 clearly proves that our business strategy is not only forward- looking but crisis-proof. It is built on three pillars: the idea of growing with new customers, in new markets, and through new services; the systematic expansion of our integrated value chains; and our corporate values.« rolf buch, Chairman of the Executive Board, Arvato Bertelsmann Annual Report 2009
175 Years of Bertelsmann | The Management | The Group Divisions | Spirit | Financial Information 47 Print management for Reader’s Digest Arvato Print and Reader’s Digest Association, Inc. (RDA) signed a far-reaching business-process outsourcing (BPO) contract in October. As part of the services agreement, Arvato is assuming responsibility for much of RDA’s purchasing and production management in a total of 35 countries in North America, Europe and Asia. Th e fi ve-year agreement, with a projected purchasing volume of around 400 million U.S. dollars over the term of the contract, is a signifi cant milestone in the systematic development of Arvato Print’s services portfolio. Logistics Services in China At the beginning of 2009, Arvato Services set up a new logistics center in the southern Chinese city of Shenzhen in partnership with the local cell phone providers Telling Group and Sinomaster Group. Arvato Services retains a 51-percent holding in the joint venture, known as Arvato Logistics Services China Ltd. Th e fl edgling joint venture, which has quickly and successfully established itself in the market, provides supply-chain management services for the mobile phone and high-tech industries in China. Its range of services includes distribution, pick-and-pack, fulfi llment and valueadded services. Bertelsmann Annual Report 2009 RTL Group Random House Gruner + Jahr Arvato Direct Group Highlights 2009 Full service for the Universal archive ABBA, U2, Th e Jackson Five or Herbert von Karajan and the Berlin Philharmonic all have one thing in common: The original recordings of their works are stored in the Universal Music Group International central media archives, which have been located in Gütersloh since September 2009 and are managed by Arvato Digital Services. Th e storage of more than 500,000 tapes, cylinders, vinyl records and CDs is just one of the services Arvato Digital Services provides; other services include digitization, long-term storage and the retrieval of recordings for studios and other users around the world. Global partnership with Microsoft Arvato and Microsoft are expanding their international collaboration. At the end of 2009 the leading provider of standard software chose Arvato as its preferred BPO partner. In the future Arvato – working from locations in Europe, America and Asia – will manage BPO services for the four major divisions Commercial Operations, Microsoft Business Solutions, OEM (Original Equipment Manufacturers) and Premier Services, handling service order management, contract management and related processes. Arvato has been providing services for Microsoft for more than 15 years, successfully meeting every challenge.
Page 1: Annual Report 2009 Digitization Inn
Page 4 and 5: Bertelsmann at a Glance Key Figures
Page 6 and 7: Corporate Divisions at a Glance RTL
Page 8 and 9: Content 8 - 23 175 Years of Bertels
Page 10 and 11: 8 175 Years of Bertelsmann The Lega
Page 12 and 13: 10 175 Years of Bertelsmann 1835 -
Page 24 and 25: 22 175 Years of Bertelsmann Future
Page 26 and 27: 24 The Management Letter from the C
Page 28 and 29: 26 The Management Letter from the C
Page 30 and 31: 28 The Management Executive Board B
Page 32 and 33: 30 The Group Bertelsmann Essentials
Page 34 and 35: 32 The Group Bertelsmann Essentials
Page 36 and 37: 34 The Group Corporate Responsibili
Page 38 and 39: 36 The Group Corporate Responsibili
Page 40 and 41: 38 40 RTL Group 42 Random House 44
Page 42 and 43: 40 Divisions RTL Group RTL Group is
Page 44 and 45: 42 Divisions Random House Random Ho
Page 46 and 47: 44 Divisions Gruner + Jahr Th e pri
Page 50 and 51: 48 Divisions Direct Group Direct Gr
Page 52 and 53: 50 Spirit 175 Years Entrepreneurshi
Page 54 and 55: - 2 - 1 | Bertelsmann Corporate Cen
Page 56 and 57: 1 | Portrait, 1971 2 | In New York,
Page 58 and 59: O n January 2, 1947, the fi rst wor
Page 60 and 61: 1 3 imprints have enough to do? How
Page 62 and 63: F all 1973. The Middle East oil cri
Page 64 and 65: M umbai, summer 2007: Torsten-Jörn
Page 66 and 67: trigued by the articles about forei
Page 68 and 69: C an a person create 27 magazines i
Page 70 and 71: C ologne Cathedral towers majestica
Page 72 and 73: Instead, the company began holding
Page 74 and 75: A home-made antenna on the roof of
Page 76 and 77: D üsseldorf, February 11, 2003, 4:
Page 78 and 79: O n March 18, 2003, readers of the
Page 80 and 81: Annabelle Long is astonished. The y
Page 82 and 83: wants to start reading the third, t
Page 84 and 85: 1835 1921 1950 1967
Page 86 and 87: 52 Group Management Report Group Ma
Page 88 and 89: 54 Group Management Report Controll
Page 90 and 91: 56 Group Management Report Regulato
Page 92 and 93: 58 Group Management Report Revenue
Page 94 and 95: 60 Group Management Report Financia
Page 96 and 97: 62 Group Management Report Bonds, P
Page 98 and 99:
64 Group Management Report Corporat
Page 100 and 101:
66 Group Management Report Gruner +
Page 102 and 103:
68 Group Management Report Direct G
Page 104 and 105:
70 Group Management Report Bertelsm
Page 106 and 107:
72 Group Management Report Risk Rep
Page 108 and 109:
74 Group Management Report Strategi
Page 110 and 111:
76 Group Management Report Bertelsm
Page 112 and 113:
78 Group Financial Statements State
Page 114 and 115:
80 Group Financial Statements Cash
Page 116 and 117:
82 Group Financial Statements Notes
Page 118 and 119:
Page 120 and 121:
Page 122 and 123:
Page 124 and 125:
Page 126 and 127:
Page 128 and 129:
Page 130 and 131:
Page 132 and 133:
Page 134 and 135:
100 Group Financial Statements Note
Page 136 and 137:
Page 138 and 139:
Page 140 and 141:
Page 142 and 143:
Page 144 and 145:
Page 146 and 147:
Page 148 and 149:
Page 150 and 151:
Page 152 and 153:
Page 154 and 155:
Page 156 and 157:
Page 158 and 159:
Page 160 and 161:
Page 162 and 163:
Page 164 and 165:
Page 166 and 167:
Page 168 and 169:
Page 170 and 171:
Page 172 and 173:
Page 174 and 175:
Page 176 and 177:
Page 178 and 179:
Page 180 and 181:
Page 182 and 183:
Page 184 and 185:
Page 186 and 187:
152 Corporate Governance Corporate
Page 188 and 189:
154 Report of the Supervisory Board
Page 190 and 191:
156 Report of the Supervisory Board
Page 192 and 193:
158 Boards/Mandates Supervisory Boa
Page 194 and 195:
160 Boards/Mandates Executive Board
Page 196 and 197:
162 Responsibility Statement Respon
Page 198 and 199:
164 Additional Information Financia
Page 200:
Future
show all

Values

Create successful ePaper yourself

Delete template?

Save as template?