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<strong>MTU</strong> <strong>Aero</strong> <strong>Engines</strong> Holding AG<br />
Dachauer Straße 665<br />
80995 Munich • Germany<br />
Tel. +49 89 1489-0<br />
Fax +49 89 1489-5500<br />
www.mtu.de<br />
<strong>MTU</strong> <strong>Aero</strong> <strong>Engines</strong> GmbH<br />
Dachauer Straße 665<br />
80995 Munich • Germany<br />
Tel. +49 89 1489-0<br />
Fax +49 89 1489-5500<br />
www.mtu.de<br />
<strong>MTU</strong> Maintenance Hannover GmbH<br />
Münchner Straße 31<br />
30855 Langenhagen • Germany<br />
Tel. +49 511 7806-0<br />
Fax +49 511 7806-2111<br />
www.mtu-hannover.de<br />
<strong>MTU</strong> Maintenance<br />
Berlin-Brandenburg GmbH<br />
Dr.-Ernst-Zimmermann-Straße 2<br />
14974 Ludwigsfelde • Germany<br />
Tel. +49 3378 824-00<br />
Fax +49 3378 824-300<br />
www.mtu-berlin.de<br />
<strong>MTU</strong> <strong>Aero</strong> <strong>Engines</strong> Polska Sp.z.o.o.<br />
Tajecina 108<br />
36-002 Jasionka • Poland<br />
Tel. +48 17 7710-482<br />
Fax +48 17 7710-240<br />
www.mtu-polska.com<br />
<strong>MTU</strong> <strong>Aero</strong> <strong>Engines</strong><br />
North America Inc.<br />
100 Corporate Place<br />
Rocky Hill, CT 06067 • U.S.A.<br />
Tel. +1 860 258-9700<br />
Fax +1 860 258-9797<br />
www.mtu-usa.com<br />
Vericor Power Systems LLC.<br />
3625 Brookside Parkway, Suite 500<br />
Alpharetta, GA 30022 • U.S.A.<br />
Tel. +1 770 569-8800<br />
Fax +1 770 569-7524<br />
www.vericor.com<br />
<strong>MTU</strong> Maintenance Canada Ltd.<br />
6020 Russ Baker Way<br />
Richmond, BC V7B 1B4 • Canada<br />
Tel. +1 604 233-5700<br />
Fax +1 604 233-5701<br />
www.mtu-canada.com<br />
<strong>MTU</strong> Maintenance Zhuhai Co. Ltd.<br />
1 Tianke Road<br />
Free Trade Zone<br />
Zhuhai, 519030 • PR China<br />
Tel. +86 756 8687-806<br />
Fax +86 756 8687-901<br />
www.mtu-zhuhai.com<br />
Airfoil Services Sdn. Bhd.<br />
No 12 Jalan Teknologi<br />
Taman Sains Selangor 1<br />
Kota Damansara PJU5<br />
47810 Petaling Jaya<br />
Selangor Darul Ehsan • Malaysia<br />
Tel. +60 3 6145-3600<br />
Fax +60 3 6141-6813<br />
www.airfoilservices.com<br />
Pratt & Whitney Canada Customer<br />
Service Centre Europe GmbH<br />
Dr.-Ernst-Zimmermann-Straße 4<br />
14974 Ludwigsfelde • Germany<br />
www.mtu.de<br />
Ceramic Coating Center S.A.S.<br />
Zone Industrielle Nord<br />
Rue Maryse Bastié – BP 443<br />
86104 Châtellerault Cedex • France<br />
www.mtu.de<br />
GER 04/10/MUC/01000/DE/EB/E<br />
Continuity and Change<br />
Human Resources Report 2009/2010
Table of Contents<br />
Foreword<br />
4<br />
<strong>MTU</strong> <strong>Aero</strong> <strong>Engines</strong><br />
6<br />
Business Strategy<br />
8<br />
Human Resources<br />
Strategy<br />
10<br />
An Interface Between the<br />
Works Council and<br />
Company Management<br />
16<br />
Corporate Culture<br />
20<br />
Establishing a Location<br />
in Poland<br />
26<br />
<strong>MTU</strong> Human Resources<br />
Service<br />
30<br />
Training<br />
32<br />
Human Resources<br />
Development<br />
40<br />
Compensation<br />
46<br />
Extra-Monetary Benefits<br />
50<br />
Standards of Human<br />
Resources Work<br />
58<br />
Human Resources<br />
Statistics<br />
62<br />
3
Foreword<br />
Dear Sirs and Madams,<br />
Dear Colleagues,<br />
In our anniversary year of 2009, the name<br />
<strong>MTU</strong> stood for 75 years of German aero engine<br />
competence; if one includes our forerunner<br />
companies, the lively history of <strong>MTU</strong><br />
unifies 100 years of aviation expertise. Arising<br />
from a BMW subsidiary, <strong>MTU</strong> managed<br />
to reenter the aero engine industry after<br />
World War II – first in the military sector, then<br />
the commercial – and developed into one of<br />
the leading aero engine manufacturers in<br />
the world. Since the beginning of motorized<br />
aviation, <strong>MTU</strong> has itself been an engine of<br />
progress in aero engine technology and a<br />
generator of groundbreaking advances. Our<br />
products represent the art of engineering at<br />
its best.<br />
The longevity and durability of <strong>MTU</strong> products<br />
commits us to the demanding task of<br />
harmonizing tradition and future. On the one<br />
hand, we perform maintenance on engines<br />
whose running times often amount to multiple<br />
decades; on the other, we manufacture<br />
engines for present-day aircraft types and<br />
are developing technologies and components<br />
today for the quieter and environmentally<br />
friendlier aircraft of tomorrow.<br />
This enormous spectrum forms the basis of<br />
our company today. It takes on life, is implemented<br />
and develops further through our<br />
employees. They are the ones who carry in<br />
their minds the essential technical expertise<br />
for the present day, the product and development<br />
experience of preceding years, and<br />
the ideas for tomorrow. Yet they can only<br />
use their knowledge towards our common<br />
success if they are aware of the direction in<br />
which the company is moving. This implies<br />
awareness not only of <strong>MTU</strong>’s long-term<br />
strategic market orientation, but also of the<br />
corporate culture in which it is embedded.<br />
Communicating our mission statement to all<br />
<strong>MTU</strong> employees is therefore among the highly<br />
demanding, indispensable duties of our<br />
leadership.<br />
Our long-standing excellence as an aero engines<br />
manufacturer rests on an even balance<br />
of continuity and change. In order to sustain<br />
this balance in the future, <strong>MTU</strong> Human Resources<br />
is preparing our company today for<br />
the demographic changes of approaching<br />
decades. We consider a transparent training<br />
concept, systematic recruitment planning<br />
and structured knowledge management to<br />
be steadfast and unassailable principles of<br />
our sustainability.<br />
Apart from considerations related to the<br />
internal development of our organization and<br />
its personnel, the changing demands of the<br />
labor market and the transformation of the<br />
populace in general represent central criteria<br />
for the calculation of future benefits and<br />
provisions. The international job market<br />
offers highly qualified professionals attractive<br />
employment conditions. Any of a broad<br />
variety of benefits aside from salary may<br />
also prove attractive according to the stage<br />
of life in which a particular employee finds<br />
him- or herself. Training opportunities, flexible<br />
working hours, child day care, psychological<br />
support, development planning, company<br />
retirement benefits and many other<br />
provisions appeal each to a very specific<br />
employee group. An employee will often<br />
prize such custom-fit provisions at a value<br />
immeasurable in monetary terms. We look<br />
upon the development in our society by<br />
which government and employer are increasingly<br />
assuming responsibilities that were<br />
traditionally borne within the family – from<br />
providing health care to assuring social<br />
security – as a challenge we wish to meet by<br />
finding timely solutions in the best interests<br />
of our employees.<br />
This human resources report is intended to<br />
provide some insight into the breadth of our<br />
human resources work.<br />
We wish to thank all our fellow employees,<br />
whose engagement has shaped <strong>MTU</strong><br />
throughout the past years and decades.<br />
<strong>MTU</strong>’s success is their accomplishment.<br />
Sincerely,<br />
Reiner Winkler<br />
Chief Financial Officer<br />
<strong>MTU</strong> <strong>Aero</strong> <strong>Engines</strong> Holding AG<br />
Hans-Peter Kleitsch<br />
Senior Vice President Human Resources<br />
<strong>MTU</strong> <strong>Aero</strong> <strong>Engines</strong> GmbH<br />
4 5
<strong>MTU</strong> <strong>Aero</strong> <strong>Engines</strong><br />
<strong>MTU</strong> <strong>Aero</strong> <strong>Engines</strong> Holding AG and its corporate<br />
affiliates make up the leading aero<br />
engines manufacturer in Germany and a<br />
global player in the aviation industry. We<br />
guide commercial and military aviation engines<br />
and gas turbines derived from aviation<br />
engines through their entire life cycles; the<br />
spectrum of our operations ranges from<br />
development to manufacturing, sales and<br />
maintenance.<br />
<strong>MTU</strong>’s forerunner enterprises such as Rapp-<br />
Motorenwerke, Daimler and Benz helped the<br />
first motorized aircraft take off. The official<br />
legal predecessor of the present-day <strong>MTU</strong><br />
<strong>Aero</strong> <strong>Engines</strong> was BMW Flugmotorenbau<br />
GmbH, founded in 1934. In 2009, our company<br />
looked back on 75 years of company<br />
history. <strong>MTU</strong> shaped significant advances in<br />
aviation engines during those years – and<br />
continues to do so today.<br />
We are technical leaders in terms of lowpressure<br />
turbines, high-pressure compressors<br />
and repair and production processes.<br />
Nationally and internationally, we participate<br />
instrumentally in all important technology<br />
programs and cooperate with other leading<br />
companies of the industry: General Electric,<br />
Pratt & Whitney and Rolls-Royce. We are the<br />
world’s largest independent provider of<br />
maintenance for commercial aero engines.<br />
In the military sector, our company has been<br />
the national market leader, as well as the<br />
industrial partner of the Bundeswehr, the<br />
German Armed Forces, for decades.<br />
Our OEM (Original Equipment Manufacturing)<br />
business comprises manufacturing of<br />
new commercial engines and replacement<br />
parts, as well as our entire military business<br />
operations: new engine and replacement<br />
part manufacturing and maintenance.<br />
We participate in important commercial aero<br />
engine programs as a risk and revenue sharing<br />
partner. By assuming complete liability<br />
for components and modules, we receive a<br />
portion of the revenue corresponding to our<br />
share in the program.<br />
In the commercial sector, our brand can be<br />
found on engines in all thrust and performance<br />
classes, and on essential components<br />
and subsystems. We develop and manufacture<br />
both modules and components, and<br />
take responsibility for engine final assembly.<br />
In terms of modules, our focus lies on lowpressure<br />
turbines and high-pressure compressors.<br />
We also develop and manufacture<br />
industrial gas turbines.<br />
In our military aero engines business, we<br />
provide basic technologies, develop and produce<br />
modules and components, manufacture<br />
replacement parts, take responsibility<br />
for engine final assembly and perform maintenance.<br />
Additionally, we provide technicallogistical<br />
support for our products and train<br />
soldiers and civilian military employees. We<br />
count the armed forces of multiple nations<br />
among our customers. As industrial partner<br />
of the Bundeswehr, we service nearly all aviation<br />
engines of the flight squadrons. We are<br />
the national partner in all important military<br />
programs at the European level. Also, we are<br />
engaged as a risk and revenue sharing partner<br />
in the US military market, the largest in<br />
the world.<br />
MRO (Maintenance, Repair and Overhaul)<br />
operations constitute our civilian maintenance<br />
activities, which are grouped under<br />
the heading <strong>MTU</strong> Maintenance. Through the<br />
<strong>MTU</strong> Maintenance Group, we have locations<br />
in all important markets, making us the<br />
world’s largest independent provider of<br />
commercial maintenance services. We repair<br />
and overhaul aero engines and industrial gas<br />
turbines, in addition to offering extensive<br />
service options and even complete solutions.<br />
Our customers are airlines and operators of<br />
stationary gas turbines around the world.<br />
6 7
Business Strategy<br />
In 2009, the market for large aero engines<br />
defied the overall decrease in flight hours,<br />
passenger volume and ticket prices precipitated<br />
by the economic downturn, and the<br />
two manufacturers Airbus and Boeing set a<br />
new delivery record of 930 aircraft. The<br />
order backlog of 6,200 firm orders gives a<br />
good idea of the potential sales volume of<br />
large aero engines in 2010.<br />
Although the current worldwide economic<br />
crisis has slowed <strong>MTU</strong>’s growth, it does not<br />
represent a lasting impairment. We are wellprepared<br />
for the coming challenges and have<br />
established the basis for sustainable growth:<br />
our large market share of service and MRO<br />
operations, our forward-looking program<br />
portfolio, our stable and long-term customer<br />
relations, our global expansion into growing<br />
markets and above all, our motivated and<br />
highly qualified employees.<br />
<strong>MTU</strong>’s targets are systematically aligned to<br />
strengthen our company’s strategic position<br />
and continue our expansion in terms of targeted<br />
and profitable growth. We aim to<br />
improve our competitive capacity and realize<br />
our goals for growth by means of futureoriented<br />
participation in promising engine<br />
programs in the OEM and MRO business<br />
sectors.<br />
Ever-increasing demands for mobility, limited<br />
resources and growing environmental problems<br />
require innovative solutions, especially<br />
with regard to aero engines. <strong>MTU</strong> has<br />
achieved a leading position in terms of the<br />
technology related to its core competencies:<br />
low-pressure turbines, high-pressure compressors,<br />
and high-tech manufacturing and<br />
repair processes. This is the basis for further<br />
development of our current engines, as well<br />
as for the design and realization of new<br />
engine concepts.<br />
Our mid-term goals in terms of new commercial<br />
aero engine development adhere to<br />
the terms of the European aviation industry’s<br />
voluntary agreement ACARE (Advisory Council<br />
for <strong>Aero</strong>nautics Research in Europe)<br />
2020. This agreement requires aviation traffic<br />
to reduce its noise pollution and CO 2<br />
emissions by half and its NO x emissions by<br />
80 percent. <strong>Aero</strong> engines must make a significant<br />
contribution toward the achievement<br />
of this goal. Through the <strong>MTU</strong> technology<br />
program Clean Air Engine (Claire), we<br />
not only meet the goals envisaged in ACARE<br />
2020, but at the same time fulfill the longterm<br />
requirement of a CO 2 reduction of up<br />
to 30 percent by the year 2035.<br />
Our technology portfolio contains some 100<br />
technology projects, which we have carefully<br />
geared toward the future demands of our<br />
customers by considering societal, economic<br />
and environmental factors. Our technology<br />
projects involve designing aero engine concepts<br />
that we then carry through the technology<br />
maturation process into an actual<br />
aero engine development program.<br />
Furthermore, we work in close cooperation<br />
with partners from industry and research in<br />
developing and implementing innovative,<br />
environmentally friendly engines. Together<br />
with the Free State of Bavaria, EADS and<br />
Liebherr-<strong>Aero</strong>space, for example, we have<br />
created the “Bauhaus Luftfahrt,” an institution<br />
unlike any other in Europe. This not-forprofit<br />
association is a visionary systems<br />
house of industry and science performing<br />
new, unconventional, intercorporate and<br />
interdisciplinary research.<br />
The long product life cycles in the aero<br />
engine industry make early engagement in<br />
successful aircraft and aero engine programs<br />
essential. We also participate in<br />
specifically high-volume and high-growth<br />
programs in order to secure the long-term<br />
profitability and competitiveness of our<br />
company.<br />
8 9
Human Resources Strategy<br />
Continuity and change have guided the <strong>MTU</strong><br />
success story through 75 years of company<br />
history. During this time, it has been the<br />
employees who, with the richness of their<br />
ideas and intensity of their engagement,<br />
have carried the company forward. We therefore<br />
consider the goal of our human resources<br />
work to be the creation of the best<br />
possible conditions for our personnel’s engagement.<br />
In so doing, we must make sure<br />
that our human resources strategy retain a<br />
long-term perspective, as our company is<br />
largely dependent for its market success on<br />
specialist knowledge acquired over many<br />
years by very highly qualified employees.<br />
Our human resources strategy supports our<br />
company business strategy in meeting three<br />
central challenges of our business environment:<br />
the demographic trend as the determining<br />
factor for the future labor market,<br />
the global expansion of <strong>MTU</strong>, and the need<br />
to keep benefits competitive. The high level<br />
of attractiveness we enjoy as an employer<br />
already must be upheld and refined in the<br />
face of changes through the coming years.<br />
Demographic Change<br />
The proportions of young and old in our<br />
society and working world are to change<br />
drastically in coming decades. Fewer and<br />
fewer young employees will be working<br />
alongside a growing number of older employees.<br />
In such a working environment,<br />
well-founded expert knowledge and the ability<br />
to share it among employee generations<br />
will be absolutely necessary for <strong>MTU</strong>’s continued<br />
success. Our outstanding achievements<br />
in the field of advanced technology<br />
are based on both experiential knowledge<br />
gathered by our experts over many years<br />
and an influx of young talent from schools,<br />
universities and other branches of industry.<br />
We are trying out new forms of cooperation<br />
today in order to maintain our company’s<br />
healthy age and knowledge structures in the<br />
future.<br />
10 11
Strategic Growth<br />
This and last year’s economic crisis and its<br />
effects on the aviation industry have been<br />
felt in our business as well. The crisis has<br />
made it all the more important to align our<br />
existing business areas in an optimal fashion<br />
and thereby enable organic growth in our<br />
core business. We have set the stage for<br />
such growth through our expansion into all<br />
geostrategically important regions, among<br />
other measures. By initiating the establishment<br />
of a new location in Poland in 2007, we<br />
extended our presence into Eastern Europe.<br />
The countries of Eastern Europe also present<br />
marked advantages in terms of production<br />
costs. Human resources management was<br />
required to facilitate the development – from<br />
the early plans to their implementation in<br />
everyday working life – of a full-scale production<br />
location with highly qualified personnel.<br />
This case demonstrates the key role that the<br />
human resources department will continue<br />
to play in <strong>MTU</strong>’s growth projects.<br />
Competitive Benefits<br />
Not only a company’s products are in competition<br />
but its employee benefits as well.<br />
Executives, employees, applicants and partners<br />
are keenly attuned to whether benefits<br />
offered by a company meet the standards of<br />
the times and sufficiently support the working<br />
environment. Each benefit for itself may<br />
be merely a small building block, but the<br />
sum of all employee benefits provides an<br />
overall impression of a company which forms<br />
its image both internally and externally. At<br />
the same time, <strong>MTU</strong>’s profitability is to a<br />
great extent dependent on its personnel<br />
costs. Direct salary costs are in this regard<br />
only a part of the total costs. Indirect costs<br />
are numerous and must therefore be managed<br />
in a competitive and timely fashion.<br />
This applies to costs for everything from<br />
personnel support to human resources<br />
development, health care benefits and work<br />
schedules.<br />
Basis for Strategy Implementation:<br />
Revision of the Mission Statement<br />
Our company’s vision and its mission statement<br />
were developed over a decade ago.<br />
The mission statement was subsequently<br />
refined in order to strengthen <strong>MTU</strong>’s identity<br />
and facilitate our employees’ orientation<br />
within their broader operational context.<br />
In light of the speed with which today’s markets<br />
can change, it is of central importance<br />
that a company like <strong>MTU</strong> be able to change<br />
as well. People can affect outward changes<br />
at a breathtaking pace. However, the structure<br />
of a personality is defined by convictions<br />
and behavioral patterns, and these are<br />
more resistant to change. In order for our<br />
company to remain flexible, as many employees<br />
as possible must believe in and feel<br />
enthusiastic about our overall corporate orientation.<br />
Habits, insecurities and doubts<br />
are a strong counterweight in this process<br />
and should not be underestimated. The mission<br />
statement process “Together into the<br />
Future,” which was introduced in 2008, is<br />
presently leading us through the process of<br />
strategic change at <strong>MTU</strong>.<br />
Planning for the Demographic<br />
Change<br />
Beyond all the prognoses of the social sciences,<br />
our actions to deal with the demographic<br />
change are guided by the real<br />
course of demographic development, as<br />
demographics are driven by a broad range<br />
of variable factors, from political conditions<br />
to private inclinations. These factors form important<br />
focal points for our market analyses,<br />
which allow us to adjust our offers to reflect<br />
the market and the needs of our company at<br />
any time. In this manner, we implicate the<br />
demographic perspective in all important<br />
decisions.<br />
The individual employability of each member<br />
of our company will occupy our attention<br />
even more than it has in the past. An employee’s<br />
health and working fitness form an<br />
important base for the expansion of his or<br />
her specialized and methodical knowledge<br />
and the reinforcement of his or her personal<br />
and social skills.<br />
12 13
As technology moves forward, it is of central<br />
importance that the expert know-how in all<br />
areas of our company be kept up-to-date.<br />
This process is supported by demand-oriented<br />
human resources development. The<br />
enhancement of our systems and methods<br />
of knowledge management takes on a high<br />
priority against the backdrop of personnel<br />
transitions in important positions in our<br />
company. This applies not merely to certain<br />
specialist functions, but to a wide range of<br />
positions in which the <strong>MTU</strong> knowledge now<br />
present must not be lost.<br />
The development of alternative work schedules<br />
oriented toward specific phases in the<br />
life of an employee will reinforce <strong>MTU</strong>’s draw<br />
as an employer, as work-schedule flexibility<br />
is an important criterion applied by job candidates,<br />
especially younger ones, when<br />
choosing an employer. Innovative working<br />
concepts also ensure the transfer of important<br />
expertise from older employees to<br />
younger ones and give employees new<br />
options for the transition from working life<br />
into retirement.<br />
Structural Changes<br />
Intensive preparatory work on the part of the<br />
human resources department is necessary<br />
if <strong>MTU</strong> is to realize its new acquisition opportunities.<br />
The establishment of our new<br />
location in Poland has demonstrated the success<br />
with which corporate expansion can be<br />
executed, if it is well-planed in terms of human<br />
resources policy. We hope to use this<br />
success as an example in the future.<br />
Further, we must develop concepts for reacting<br />
quickly to shifts in human resources<br />
needs. Since over 90 percent of our staff is<br />
employed at our locations in Germany, high<br />
priority is assigned to the development of<br />
human resources concepts for these locations.<br />
The approaches tried and proven at<br />
these locations can be adapted and implemented<br />
at <strong>MTU</strong>’s international subsidiaries<br />
in the future.<br />
Competitive Employee Benefits<br />
Employee benefits are regularly evaluated on<br />
the basis of indicators, benchmarks, employee<br />
surveys and feedback from management<br />
to ensure that they be market-driven, transparent<br />
and a boon to productivity. This process<br />
serves to safeguard the continued<br />
improvement of <strong>MTU</strong>’s competitiveness. In<br />
order to guarantee a good cost-benefit ratio<br />
and corresponding professionalism, our<br />
future work will focus on human resources<br />
services, especially the core capacities of<br />
that field. The three pillar concept for the<br />
services offered by the human resources<br />
department must be further developed and<br />
communicated: not only the Human Resources<br />
Service, which is available to all<br />
employees via telephone and Internet during<br />
fixed service hours, but also the service profiles<br />
of our human resources consultants<br />
and those of our human resources experts,<br />
must be refined and promoted. In the long<br />
term, the offerings of the Human Resources<br />
Service will be expanded through the addition<br />
of online employee self-service options.<br />
This will permit standard documents and<br />
information to be accessed online.<br />
A glance back at the 75 years of <strong>MTU</strong> company<br />
history prefacing the solid, competitive<br />
position we enjoy in today’s market presents<br />
the human resources department with opportunities<br />
for self-assessment, as well as<br />
new challenges. As the human resources<br />
department bridges the gap between dayto-day<br />
active problem solving and forwardlooking<br />
human resources management, it<br />
provides <strong>MTU</strong> with the foundation for continued<br />
successful corporate development.<br />
This balance is an essential precondition for<br />
the personal and professional engagement<br />
of every <strong>MTU</strong> employee.<br />
14 15
An Interface Between the Works<br />
Council and Company Management<br />
Market demands and deadline pressure frequently<br />
present challenges for the cooperation<br />
between the works council and company<br />
management. The right outcome can be<br />
especially hard to achieve in times of economic<br />
difficulty. The human resources department<br />
takes on the role of a bridge during<br />
the ensuing negotiations. It represents<br />
the interests of company management before<br />
the works council and informs the works<br />
council of relevant changes, while the works<br />
council, in accordance with the Works<br />
Council Act, defends the codetermination<br />
and collaboration rights of the company’s<br />
employees.<br />
The works council is an important partner<br />
for <strong>MTU</strong>, critically engaged in the continuous<br />
renewal of working conditions, which involves<br />
everything from changes in collective<br />
bargaining law to internal company agreements.<br />
It serves the important function of<br />
allowing employees to be heard. It is also a<br />
mediator between the forces of continuity<br />
and change at work within our company.<br />
The works council and company management<br />
generally agree on company goals, but<br />
when it comes to specific plans and concrete<br />
measures for achieving these goals,<br />
opinions often differ. Intense discussions<br />
and in-depth analyses of specialized<br />
aspects of an issue are often necessary<br />
before both sides can mutually present conclusive<br />
solutions. Out of this process arises a<br />
culture of reconciliation of conflicting interests.<br />
Such a culture is essential to finding a<br />
consensus that will satisfy all parties.<br />
The goal of present cooperation, for both the<br />
company and its employees, is to strike the<br />
right balance between increasing flexibility<br />
and tightening standards in a number of<br />
areas. The important issue of work-life balance<br />
demonstrates that measures making<br />
working conditions more flexible can be in<br />
the best interests of both the company and<br />
its employees. As patterns and paths of life<br />
cease to be determined by societal conventions,<br />
employees desire greater freedom in<br />
the arrangement of their private and family<br />
spheres and the use of their free time. The<br />
goal of the intensive negotiations is to reconcile<br />
employees’ desires with the company’s<br />
requirements and its possibilities, and<br />
work out better solutions for both sides.<br />
The works council elections to be held in<br />
early 2010 present candidates, both incumbents<br />
and challengers, with the task of<br />
plainly formulating their positions and clearly<br />
communicating what has been accomplished.<br />
For the first time, four tickets are<br />
campaigning for seats in the works council.<br />
The trend towards greater fragmentation<br />
apparent in contemporary politics is reflected<br />
in employee representation within the<br />
company. Only a unified works council can<br />
represent and realize the interests of all<br />
workers. Aside from the works council, the<br />
speakers’ committee of the executive staff<br />
is also up for reelection in 2010.<br />
Focal Points 2008/2009<br />
The negotiations of 2008 and 2009 succeeded<br />
in addressing important issues with<br />
transparent and reliable regulations. The<br />
transition from the former pay scale to the<br />
remuneration framework agreement ERA<br />
(Entgelt-Rahmen-Abkommen) began in 2007<br />
and was concluded in all three of <strong>MTU</strong>’s<br />
locations in Germany by 2009. Necessary<br />
additions were settled by means of company<br />
agreements. The dissolution of the adjustment<br />
fund, established in 2006 before the<br />
introduction of ERA, was arranged for 2010<br />
and regulated in a supplemental pay scale<br />
agreement. The fund assets will be distributed<br />
to all employees in accordance with<br />
their just demands by means of a fixed formula.<br />
Disbursement is scheduled for summer<br />
2010. A further supplemental pay scale<br />
agreement provided for the proposed twostage<br />
pay raise to be simplified into a single<br />
raise on March 1, 2009. In addition, employees<br />
will be compensated in the future with<br />
extra pay when they are required to perform<br />
work tasks that go beyond the range of their<br />
contractual duties.<br />
Changes in the inflow of orders sometimes<br />
affect unforeseeable shifts in the demand<br />
for labor in certain product lines. In reaction<br />
to the current rise in demand for a specific<br />
aero engine type, a pilot project was introduced<br />
to take advantage of unexploited<br />
machine capacities by means of 18 shifts per<br />
week. This model is to be tested over a period<br />
of six months and should allow us to produce<br />
competitively and in rhythm with the<br />
order situation. Additionally, the pilot project<br />
promises to give us further insight into the<br />
use of new shift schedules.<br />
16 17
There are relatively few production processes<br />
at <strong>MTU</strong> which require personnel only to refill<br />
machines at long intervals of up to several<br />
days. Nevertheless, a work hours and duties<br />
arrangement that would allow such processes<br />
to be conducted more economically<br />
could be established now. The necessary<br />
precedent could be found in the company<br />
agreement on unmanned machine operation.<br />
Online services facilitate daily working life in<br />
an ever-increasing number of areas. So that<br />
employees can utilize the advantages of<br />
online services when booking business<br />
trips, an online booking service has been<br />
arranged – during the first pilot phase in<br />
Hanover only, now in Munich and Berlin as<br />
well. Employees who travel frequently can<br />
now book their transportation and lodging<br />
directly over the Internet. Built-in booking<br />
restrictions limit the risk to employee and<br />
company that a booking violating company<br />
regulations may be made. A simple traffic<br />
light rating system makes clear which travel<br />
offers meet <strong>MTU</strong>’s standards and therefore<br />
can be booked. The system itself is provided<br />
by an external travel agent.<br />
Government subsidization of supplemental<br />
payments for employees on partial retirement<br />
will run out at the end of 2009. A continuity<br />
policy passed by the pay scale agreement<br />
partners should now guarantee that<br />
options for partial retirement remain available<br />
in the future. A survey of <strong>MTU</strong> employees<br />
showed great interest in such a model.<br />
The corporate works council passed its own<br />
partial retirement policy in order to adjust<br />
the pay-scale policy to circumstances within<br />
the company and the specific levels of strain<br />
on employees in various job fields.<br />
Important Company Agreements<br />
2008<br />
• Employee survey 2008<br />
• Introduction and operation of <strong>MTU</strong><br />
Human Resources Service<br />
• Human Resources Service Ticket System<br />
• Training<br />
• Development of management personnel<br />
2009<br />
• Working hours for unmanned machine<br />
operation<br />
• Supplementary pay scale agreement<br />
concerning ERA compensation bonus<br />
and ERA adjustment fund<br />
• Additional pay scale agreement concerning<br />
raise in pay-scale remuneration<br />
• IT system for online booking of business<br />
trips and online travel expense claims<br />
• Pilot trials of work schedules with<br />
18 shifts in bottleneck work areas<br />
• Continuous Improvement Program (CIP)<br />
• Dealing with addiction problems in the<br />
workplace<br />
• Profit sharing<br />
18 19
Corporate Culture<br />
<strong>MTU</strong> and its subsidiaries employ around<br />
7,500 people worldwide. These employees<br />
define, live and redefine our corporate culture.<br />
Each one of them views <strong>MTU</strong> from the<br />
perspective provided by his or her workday,<br />
as well as through the lens of his or her<br />
experiences and interests – each one has a<br />
unique picture of <strong>MTU</strong>. This represents a<br />
tremendous opportunity for us as a company<br />
because it creates an atmosphere rich in a<br />
broad variety of ideas. At the same time,<br />
however, the danger arises that it may be<br />
difficult to recognize the common denominator<br />
in certain everyday situations and diversity<br />
may come to overshadow the common<br />
and united understanding of goals and<br />
values. The most recent <strong>MTU</strong> employee survey<br />
showed that many employees were having<br />
difficulty seeing the big picture. <strong>MTU</strong>’s<br />
transformation over the past decade has<br />
prompted manifold changes in everyday<br />
working conditions.<br />
Employee Survey:<br />
Reliable and Open<br />
The employee survey is conducted every two<br />
years at our German locations and serves as<br />
one of our main feedback instruments. The<br />
last survey took place in 2008. The participation<br />
rate of 71 percent, which is high in<br />
comparison to employee survey participation<br />
rates at other German companies, confirms<br />
our employees’ interest and engagement in<br />
the company. The responses provided a detailed<br />
picture of the company and its various<br />
divisions. Our employees’ high level of identification<br />
with <strong>MTU</strong> and its products was<br />
especially striking. Opportunities for improvement<br />
were detected in the areas of<br />
leadership, communication and cooperation;<br />
the survey also revealed some lack of<br />
understanding for <strong>MTU</strong>’s general orientation<br />
and the broader corporate context. Overall,<br />
the employee survey proved itself an open,<br />
effective instrument for bringing common<br />
concerns to the attention of our management.<br />
The results of the employee survey were<br />
addressed on two levels. On the one hand,<br />
the individual teams took on the task of capitalizing<br />
on the detected opportunities for<br />
improvement with respect to leadership,<br />
communication and cooperation. On the<br />
other, the mission statement process was<br />
initiated in order to improve our employees’<br />
understanding of <strong>MTU</strong>’s strategic orientation<br />
and the broader corporate context.<br />
Specific Departmental Measures<br />
The results of the employee survey for both<br />
the company as a whole and the individual<br />
departments were presented to the teams by<br />
their management personnel and put up for<br />
discussion. Together the team members developed<br />
measures to improve specific areas<br />
within their field of functions. As specified in<br />
their assigned objectives, all management<br />
personnel were required to implement the<br />
measures developed by their teams. In this<br />
fashion, center-based approaches could be<br />
devised and initiated directly. By way of<br />
example, one center needed to focus on encouraging<br />
direct exchange and reinforcing<br />
mutual learning. These goals are being pursued<br />
by means of project days, a newsletter<br />
and regular reports from management at all<br />
department and location specialist division<br />
meetings, among other measures. Another<br />
center decided to hold more discussions and<br />
specifically, a regular center roundtable discussion,<br />
in order to promote appreciation of<br />
routine workers, intensify lateral exchange<br />
and analyze the potential need for crossproject<br />
action. Quarterly briefings on current<br />
topics were introduced for trainees at our<br />
Ludwigsfelde location.<br />
20 21
“<br />
Like every company, <strong>MTU</strong> is influenced<br />
internally by its macroeconomic<br />
context. The tremendous boom of<br />
the 1960s and tough competitive<br />
environment of the 1990s were felt<br />
keenly by our employees. However,<br />
professional and personal respect<br />
always provided the basis for cooperation.<br />
In a personal crisis, I discovered<br />
that the company stood solidly<br />
behind me and was ready to support<br />
me in overcoming that difficult time.<br />
H. Kux (<strong>MTU</strong> 1962-94)<br />
”<br />
<strong>MTU</strong> Dialogue with the<br />
Board of Directors<br />
In January 2009, the board of directors initiated<br />
direct discussions outside the constraints<br />
of specialty and management hierarchies in<br />
order to promote cross-level communication.<br />
The <strong>MTU</strong> Dialogue represents a new<br />
form of personal exchange between the<br />
board of directors and employees of all levels.<br />
The objective of the <strong>MTU</strong> Dialogue is to<br />
support mutual understanding outside of<br />
everyday working teams and routines. Discussions<br />
between centers and levels give<br />
those involved a more complete picture of<br />
daily life at <strong>MTU</strong> – at the workbench, in sales<br />
or in administration. Individual perspectives<br />
come together to form a new perception of<br />
our company. Through this process there<br />
arises a new, common understanding of<br />
problems and opportunities, of solutions and<br />
necessities.<br />
An open invitation to the <strong>MTU</strong> Dialogue is<br />
extended to all employees through channels<br />
of internal communication. Over 300 employees<br />
responded within a year of the first<br />
invitation. The new series of talks began in<br />
January in mixed groups of 15 to 20. Employees<br />
without management functions were<br />
initially given preference in order to establish<br />
communication between levels as<br />
quickly as possible. Depending on the composition<br />
of the Dialogue group, either there<br />
arose a lively exchange on specialty topics<br />
or an intensive presentation was held on central<br />
questions of business operations and<br />
the future. <strong>MTU</strong> Dialogues were conducted<br />
not only at our German locations but also at<br />
our international locations such as the one<br />
in China.<br />
The first feedback from participants and the<br />
board of directors has borne out the practice<br />
of direct exchange and put life into what<br />
began as a mere concept. The <strong>MTU</strong> Dialogue<br />
encourages all employees, from trainees<br />
to executives, to allow questions and to<br />
pose them. It brings together people who are<br />
generally far away from each other during<br />
the course of the working day and rarely<br />
have the opportunity to collaborate on a<br />
project. It broadens perspectives, revealing<br />
unsuspected possibilities for action and providing<br />
orientation with regard to puzzling<br />
constraints. In sum, the <strong>MTU</strong> Dialogue represents<br />
a significant opportunity to bolster<br />
responsibility and readiness at all levels of<br />
our company.<br />
<strong>MTU</strong> Mission Statement<br />
The <strong>MTU</strong> mission statement is a vitally important<br />
mid- and long-term mechanism for<br />
effectively addressing the results of our<br />
employee survey. The mission statement,<br />
developed in 1998 with extensive care, was<br />
in need of renewal after ten eventful years.<br />
During that time, the company had left the<br />
Daimler Corporation, been taken over by the<br />
investor KKR, and finally gone public in<br />
2005. These shifts, together with the usual,<br />
inescapable changes produced by technological<br />
and societal developments, made the<br />
evolution of the mission statement unavoidable.<br />
Of course, <strong>MTU</strong> had not become an entirely<br />
new company in the course of ten years. The<br />
evolution could therefore go forward on the<br />
basis of the existing mission statement.<br />
Today’s revised mission statement focuses<br />
on five key areas: products, technology and<br />
growth, cooperation and conduct, employees<br />
and management, partners and customers<br />
and finally, environment and society.<br />
Both general and specific guidelines were<br />
formulated for each area. Thus, the mission<br />
statement contains clear and succinct assertions<br />
of <strong>MTU</strong>’s mature self-understanding,<br />
its direction as a company, its intended<br />
course of development and its company targets.<br />
Now, having been updated, it provides<br />
the framework necessary for <strong>MTU</strong> employees<br />
at all levels to find their orientation within<br />
the company.<br />
Together into the Future<br />
The company-wide transition process “Together<br />
into the Future” was initiated to facilitate<br />
the introduction of the new mission<br />
statement. Targets were directly aligned with<br />
the results of the employee survey. Employees<br />
were to be given the chance to take a<br />
close look at the most important vehicles of<br />
strategic orientation in our company: our<br />
mission statement, our company strategy<br />
and the broader corporate context, as well<br />
as the actions of our board of directors and<br />
management. Only after this basic understanding<br />
is established can an employee<br />
judge the role his or her team plays within<br />
the company and come to appreciate the<br />
value of his or her own professional duties.<br />
Such understanding is a prerequisite for the<br />
responsible behavior of every employee in<br />
his or her working environment.<br />
Workshops of the Future<br />
The basic tenets of a company’s mission<br />
statement quickly fade into meaninglessness<br />
if they are merely asserted without<br />
being brought to bear directly on employees’<br />
day-to-day working lives. This could not be<br />
allowed to happen, especially considering<br />
the need for information that our employees<br />
had clearly demonstrated. Thus, workshops<br />
of the future were designed to give all employees<br />
a chance to deal with customer<br />
needs, competitive pressures, business<br />
partner profiles, market demands and much<br />
more, and in so doing get to know <strong>MTU</strong>’s<br />
strategic orientation. Workshops of the<br />
future allowed executives at every level to<br />
guide their own employees through <strong>MTU</strong>’s<br />
central business fields and working contexts,<br />
progressing by means of a top-down<br />
cascade process from the board of directors,<br />
through the three management levels,<br />
to the rest of the company. As facilitators of<br />
the workshops, executives were responsible<br />
for presenting <strong>MTU</strong>’s orientation in a clear<br />
fashion and connecting their employees’ preexisting<br />
knowledge and remaining questions<br />
with a total picture of <strong>MTU</strong>.<br />
22 23
Visualizing the Mission Statement<br />
It was decided that the mission statement<br />
should be introduced without any elaborate<br />
event planning to attract attention. The<br />
workshops of the future were introduced in<br />
a pragmatic, down-to-earth and accessible<br />
manner. The chosen medium was entirely<br />
new for <strong>MTU</strong> and consisted of a visible dialogue<br />
in the truest sense of the term: a giant<br />
poster of 2.6 meters by 1.2 meters bustling<br />
with the whole <strong>MTU</strong> world – on land, at sea,<br />
in air and from America to Asia. On the<br />
poster employees could see reflected their<br />
activities at testing stations and trade fair<br />
stands, with customers and in board meetings,<br />
as well as in many other everyday<br />
working situations.<br />
The poster was discovered bit by bit within<br />
each team. Every team member could offer<br />
an explanation of one detail or another, contribute<br />
additional information or uncover new<br />
connections. It quickly became clear that the<br />
aggregate knowledge of a team could unite<br />
and explain broad swaths of the <strong>MTU</strong> world.<br />
Management assisted where no explanations<br />
could be found. Finally, the specific importance<br />
of this entertaining and informative<br />
overview for the team’s own area of responsibility<br />
was discussed and concrete targets<br />
and implementation measures were formulated.<br />
The next employee survey is planned for<br />
2010. It will show what lessons have taken<br />
root within the company and where reiteration<br />
may yet be necessary. It will reveal how<br />
ready the employees may be to embrace<br />
and even initiate future changes. “Together<br />
into the Future” will continue to blaze a path<br />
for the whole company to follow – and will<br />
be supported along the way with necessary<br />
measures, initiatives and suggestions.<br />
Continuous Improvement Program<br />
Market demands have a decisive impact on<br />
day-to-day corporate culture at <strong>MTU</strong>. The<br />
Continuous Improvement Program (CIP),<br />
which is being utilized in many of today’s<br />
companies, is also helping employees at<br />
<strong>MTU</strong> to optimize their daily work routines.<br />
We have been systematically deploying the<br />
CIP method since 1997 in order to reinforce<br />
and enhance our competitive position. The<br />
MRO InTakt program focused on maintenance<br />
operations, beginning in Hanover in<br />
2008 and Berlin in May 2009. The goal was<br />
to allow for improvement by increasing<br />
transparency in all business procedures. A<br />
steady focus on quality defines corporate<br />
culture at <strong>MTU</strong> and serves as a bedrock as<br />
we continuously reshape our company and<br />
encourage and develop our employees’<br />
readiness to change.<br />
The excitement and engagement that<br />
emerged in cooperative workshops turned<br />
those workshops into fora for employees’<br />
interests and viewpoints. Not only were<br />
working processes themselves optimized,<br />
but <strong>MTU</strong>’s creation of value in maintenance<br />
operations was sustainably improved by refitting<br />
qualification profiles. The Continuous<br />
Improvement Program will help us optimize<br />
value creation in many areas of our company<br />
in the future.<br />
Code of Business Conduct<br />
The responsibilities of executives and employees<br />
have moved into the forefront of the<br />
public’s attention in recent years. The<br />
debate has revolved around general questions<br />
as to the responsibilities of executives<br />
and employees towards state and society on<br />
the one hand and concrete questions of the<br />
liability of executives and employees before<br />
a company and its shareholders on the other.<br />
<strong>MTU</strong>’s compliance organization is broadly<br />
conceived and firmly anchored in the company.<br />
Binding <strong>MTU</strong> behavioral guidelines<br />
reinforce all our employees’ understanding<br />
of the basic principles of cooperation at<br />
<strong>MTU</strong>. Furthermore, an independent contact<br />
point is available for any employee who<br />
wishes to report suspicions of illegal activity.<br />
An online training session was conducted in<br />
2008 in order to better anchor behavioral<br />
guidelines in our organization’s consciousness.<br />
Depending on their job profiles, employees<br />
have varying levels of contact with<br />
external partners. On this basis, 1,900 <strong>MTU</strong><br />
employees who regularly deal with customers<br />
or suppliers were asked to complete the<br />
training session along with all executives.<br />
The training module, supported by interactive<br />
IT applications and designed for clarity,<br />
was based on a series of typical, everyday<br />
working situations at <strong>MTU</strong>. Training was certified<br />
complete only after the participant had<br />
achieved a perfect score on the concluding<br />
test. Many positive responses testified to the<br />
success of the training despite its being<br />
laden with legal information. The specific<br />
principles of executive liability were laid out<br />
and clarified in a separate session. The goal<br />
of this session was to give bearers of<br />
responsibility for other personnel greater<br />
assurance in the principles of their conduct.<br />
The need for balance between continuity and<br />
change within our company makes demands<br />
on our updates to the mission statement,<br />
our measures to promote dialogue, the<br />
Continuous Improvement Program, compliance<br />
issues – in short, on the whole of our<br />
corporate culture. Early identification of<br />
sluggishness or hastiness in our evolution<br />
takes on vital importance against the backdrop<br />
of our company success story. We<br />
have introduced many strategically wellfounded<br />
measures to ensure that despite its<br />
ongoing dynamic development, <strong>MTU</strong> will<br />
retain its character as a company of strong<br />
traditions and ambitious objectives within<br />
the demanding global market.<br />
24 25
Establishing a Location in Poland<br />
For many years, <strong>MTU</strong> was active at one location<br />
only. The company was founded at our<br />
Munich location as BMW Flugmotoren<br />
GmbH, a 100 percent subsidiary of BMW AG.<br />
The factories founded in Brandenburg and<br />
Berlin during the 1930s and 40s were closed<br />
at the end of World War II. In 1955, after the<br />
exit of the occupying powers, production<br />
resumed in Munich, and the company was<br />
renamed Motoren- und Turbinen-Union<br />
(<strong>MTU</strong>) in 1969. <strong>MTU</strong> established a second<br />
location in Germany with the opening of the<br />
Hanover-Langenhagen factory in 1979; a<br />
third location followed in Ludwigsfelde near<br />
Berlin in 1991.<br />
Joint Venture Airfoil Services Sdn. Bhd.<br />
(ASSB) in Malaysia became the first international<br />
<strong>MTU</strong> location in 1991. New international<br />
locations were founded starting with<br />
<strong>MTU</strong> Maintenance in Vancouver, Canada in<br />
1998, then the Ceramic Coating Center SAS<br />
(CCC), a joint venture in Châtellerault,<br />
France, and <strong>MTU</strong> Maintenance in Zhuhai,<br />
China. Business activities in the United<br />
States were concentrated at <strong>MTU</strong> <strong>Aero</strong><br />
<strong>Engines</strong> North America, Inc. (AENA) in<br />
Newington, Connecticut in 2003.<br />
To complement our presence in Western<br />
Europe, America and East Asia, a new location<br />
in Rzeszów, Poland, <strong>MTU</strong> <strong>Aero</strong> <strong>Engines</strong><br />
Polska, was built up starting in 2007. The<br />
politico-economic situation there, as well as<br />
the solid infrastructural conditions, availability<br />
of qualified labor and considerable<br />
cost advantages, were all strong arguments<br />
for adding Eastern Europe to the list of<br />
regions with an <strong>MTU</strong> location. The human<br />
resources department played an important<br />
role not only in the choice of a site for the<br />
new location, but also in planning the new<br />
location’s development. In our industry, specialized<br />
employee qualifications are of central<br />
importance for a location’s success and<br />
competitiveness.<br />
Aside from conducting a targeted personnel<br />
search, we built up a broad professional network<br />
to cultivate exchange with important<br />
local partners and increase our visibility.<br />
Events were held at vocational schools to<br />
introduce students to the fascinating world<br />
of propulsive force. Cooperation was established<br />
with technical research departments<br />
at the universities of Rzeszów, Krakau and<br />
Gleiwitz. At job fairs, <strong>MTU</strong> demonstrated its<br />
competitive edge not only alongside other<br />
companies, but also in the presence of representatives<br />
from various European nations.<br />
These activities produced a large number of<br />
very eager applicants, of whom we were<br />
able to employ around 250 in all areas from<br />
research and development, to maintenance,<br />
to administration, by the end of 2009.<br />
26 27
“<br />
<strong>MTU</strong> has completed an impressive<br />
course of development. After aero<br />
engines manufacturing operations<br />
had been suspended for years following<br />
the war, we had to devote our<br />
attention to getting the company running<br />
again, and we focused mainly on<br />
acquiring competitive potential in the<br />
areas of development and manufacturing.<br />
Already then, good, qualified<br />
employees were the heart and soul<br />
of the company. The working world<br />
has changed and in retrospect, it<br />
may seem there was more freedom<br />
back then, but of course, the circumstances<br />
were entirely different than<br />
they are today.<br />
L. Erlebach (<strong>MTU</strong> 1959-98)<br />
1979<br />
”<br />
Hanover-Langenhagen<br />
The second factory founded in Germany is<br />
the core of the <strong>MTU</strong> Maintenance Group,<br />
responsible for the maintenance of medium<br />
and large commercial aero engines.<br />
The establishment of our new location in<br />
Poland proceeded simultaneously with the<br />
implementation of the <strong>MTU</strong> structural concept.<br />
Growth in the commercial maintenance<br />
industry prompted us to optimize commercial<br />
maintenance activities at our locations<br />
in Munich, Hanover and Ludwigsfelde, and<br />
partially reassign duties among these locations.<br />
Specific competencies should become<br />
more efficient by being concentrated<br />
at one location. The need to maintain a<br />
smooth operational flow throughout the<br />
course of these changes made heavy<br />
demands on all employees in Germany and<br />
Poland. Regular activities were kept running<br />
at all times during the course of restructuring,<br />
a considerable challenge for the German<br />
locations, and one faced again during the<br />
qualification of our employees at <strong>MTU</strong><br />
Polska. There, operations were kept running<br />
as 170 new employees were trained. That<br />
not only the workmanship, but also the<br />
training that came out of this situation,<br />
achieved our usual high standard of quality,<br />
testifies to the impressive devotion of all<br />
employees involved. Training the new employees<br />
of <strong>MTU</strong> Polska to a high level of<br />
qualification was the necessary precondition<br />
for <strong>MTU</strong>’s specialized knowledge to live<br />
on at the new location. At first, some<br />
employees at our locations in Germany<br />
looked skeptically upon the plans for a new<br />
location and restructuring. In conversation<br />
with the works council, however, their concern<br />
that jobs might be relocated from<br />
Germany to Poland was dispelled. The insecurity<br />
at this initial phase quickly gave way<br />
1991<br />
Ludwigsfelde Berlin-Brandenburg<br />
The third factory founded in Germany specializes<br />
in aviation engines in the low and<br />
middle propulsion and performance classes,<br />
and in industrial gas turbines.<br />
to an atmosphere of constructive and committed<br />
cooperation, which in turn had a very<br />
positive effect on the working environment<br />
at the new plant.<br />
During the start-up phase in 2008 and 2009,<br />
the staff of the new location grew together<br />
steadily through the course of training at<br />
our locations in Germany and also later<br />
once assembled in Rzeszów. After many<br />
employees had completed their basic training<br />
at our German locations and operations<br />
had been arranged in Rzeszów, the new factory<br />
experienced a series of exciting events:<br />
the topping-out ceremony in the production<br />
hall, the start of production in April 2009,<br />
the opening ceremony in May, and the family<br />
day picnic and the air show that summer.<br />
1991<br />
Kota Damansara, Malaysia<br />
The joint venture Airfoil Services in Malaysia<br />
marks the start of <strong>MTU</strong>’s internationalization.<br />
This location focuses on repairing lowpressure<br />
turbine blades and high-pressure<br />
compressor vanes.<br />
In order to get <strong>MTU</strong> <strong>Aero</strong> <strong>Engines</strong> Polska off<br />
to a good start, it was deemed important<br />
that the staff consist of a well-balanced mixture<br />
of employees with many years of <strong>MTU</strong><br />
experience and management newly appointed<br />
for Poland, especially during the initial<br />
phases. Around 100 German employees<br />
were in Rzeszów during the first eight<br />
months of 2009 to support the setup process.<br />
Some experienced <strong>MTU</strong> executives<br />
are at the new factory now, coaching the<br />
new executives to whom they will gradually<br />
turn over their responsibilities.<br />
The instruments of <strong>MTU</strong> human resources<br />
management are being introduced step by<br />
step in Rzeszów. The annual employee appraisal<br />
was initiated there in 2009. The first<br />
employee survey and the beginning of the<br />
mission statement process are scheduled<br />
for 2010. These steps will ensure that the<br />
new plant, being an important component of<br />
our company, is anchored in the company’s<br />
corporate culture, quality standards and<br />
human resources management system.<br />
The setup of our new location in Poland has<br />
shown how continuity and change are<br />
embraced and combined at <strong>MTU</strong>: without<br />
compromises on quality but with awareness<br />
of the modern world, in which a company’s<br />
internationalism plays a large role, not only<br />
in saving undue costs, but also in establishing<br />
a global presence. The great success<br />
with which the plan for a new location in<br />
Poland has been executed provides an<br />
important basis for <strong>MTU</strong>’s future strategic<br />
growth projects.<br />
Vancouver, Canada<br />
Aside from performing traditional maintenance<br />
on attachment equipment in its own<br />
shop, <strong>MTU</strong> Maintenance Canada also offers<br />
management of line replaceable units (LRUs).<br />
Zhuhai, People’s Republic of China<br />
A joint venture with China Southern Airlines,<br />
<strong>MTU</strong> Maintenance in the special economic<br />
area of Zhuhai specializes in maintaining,<br />
overhauling and repairing aero engines.<br />
28 29<br />
1998<br />
2001<br />
2003<br />
Newington, Connecticut, U.S.A.<br />
<strong>MTU</strong> <strong>Aero</strong> <strong>Engines</strong> North America (<strong>MTU</strong><br />
AENA) comprises our business activities in<br />
the U.S., including the development of<br />
components, modules and maintenance<br />
processes.
<strong>MTU</strong> Human Resources Service<br />
In addition to the long term strategic tasks<br />
of human resources work, the concrete,<br />
day-to-day support of employees and management<br />
also requires our dedication. Growing<br />
demands within the company and<br />
changing standards on the market and in<br />
society necessitate that everyday work be<br />
accompanied by modern, cost-effective personnel<br />
support.<br />
The improvements to our personnel support<br />
can be experienced first-hand by any employee<br />
at our German locations: we began<br />
unifying human resources administrative<br />
tasks to form the <strong>MTU</strong> Human Resources<br />
Service in September 2008. This step has<br />
improved the efficiency of our services and<br />
resulted in cost advantages for the whole<br />
company. Everyday inquiries concerning the<br />
pay roll, a job reference or a training certificate<br />
can be made quickly over our central<br />
hotline or email address. On its one year<br />
anniversary, the Human Resources Service<br />
could show an excellent track record:<br />
15,000 calls were received during the first<br />
year. Of these, 80 percent could be answered<br />
immediately. This was possible only<br />
because the Human Resources Service<br />
team members, many of whom had years of<br />
experience with specific support specialties,<br />
shared expertise among themselves in<br />
a timely fashion. Every team member’s<br />
knowledge was broadened enormously in a<br />
very short time. At the Human Resources<br />
Service, specialized questions that cannot<br />
be answered immediately – such as questions<br />
concerning company retirement benefits<br />
or social security – are taken down in a<br />
computerized request administration system<br />
and forwarded to the appropriate expert<br />
within the team. Subsequently, the processing<br />
status of such an inquiry can be followed<br />
at all times using the system.<br />
By means of these simple technical systems,<br />
an excellent response quota and a high<br />
response level were achieved within the first<br />
year. The integration of new systems and<br />
online applications including employee selfservice<br />
options will make the human resources<br />
department more productive, more<br />
effective and more sensitive to our customers’<br />
needs.<br />
30 31
Training<br />
Turning, machining, drilling – these were the<br />
important work processes for which the<br />
trainees at <strong>MTU</strong> were trained in past decades.<br />
But while such individual skills were<br />
once the core of our training, today we<br />
focus on the production process as a whole.<br />
This approach has consequences not only<br />
for exam subjects; it also means that even a<br />
trainee acquires an eye for the multifaceted<br />
process by which an aero engine is produced.<br />
We teach trainees to master an entire<br />
segment of this complex production process<br />
on the basis of the latest tool and control<br />
system technology. The ensuing exam tests<br />
not a specific technique, but rather mastery<br />
of the production process for a certain component.<br />
This change in approach is applicable to more<br />
than technical occupational training. In spite<br />
of the complexity of our business – or rather,<br />
precisely due to that complexity – it is of<br />
seminal importance that our employees not<br />
feel isolated in a small sector of the company.<br />
Once employees acquire a sense of the<br />
big picture at <strong>MTU</strong>, they will see the farreaching<br />
consequences of their own professional<br />
activities and understand the importance<br />
of every employee’s engagement in<br />
the effort to perpetuate the success story of<br />
our company and ensure our continued competitiveness<br />
on the international market.<br />
A top-quality, high-tech product such as an<br />
aero engine can only be produced and maintained<br />
by a team of highly specialized experts.<br />
Their skills and knowledge must be<br />
acquired over years and decades, beginning<br />
with the strong foundation of a training program.<br />
It is thus of central importance to our<br />
company that we focus in our training programs<br />
on those constellations of professional<br />
skills that consort closely with our production<br />
processes, as well as on expeditious<br />
specialization and employability.<br />
Thus, we have departed from the practice of<br />
earlier decades by concentrating our training<br />
programs around technical fields primarily<br />
related to our own products. The percentage<br />
of trainees among the staff of our German<br />
locations was 5.1 in 2009, a slight increase<br />
in comparison to previous years.<br />
32 33
“<br />
Interdisciplinary exchange with a<br />
range of highly qualified colleagues is<br />
particularly important in my professional<br />
field. Although every one of us<br />
always has a lot of work to do, our<br />
cooperation as colleagues is characterized<br />
by a positive, open, inspired<br />
climate. Naturally, we still make collective<br />
attempts to work more effectively<br />
in certain areas, but I believe<br />
that in general our work proceeds at<br />
an impressively high level.<br />
1947<br />
”<br />
S. Bretschneider (<strong>MTU</strong> since 2009)<br />
Training Resumes<br />
After the war, the training of engine<br />
mechanics, lathe operators and tool<br />
makers resumes.<br />
Propulsion for<br />
Secondary School Students<br />
We pursue strategic involvement in schools<br />
in order to inspire young people with our<br />
enthusiasm for the propulsive force of our<br />
products and ideas. Under the guidance of<br />
our trainees, secondary school students<br />
from a Hauptschule or Realschule can experiment<br />
with the assembly and disassembly of<br />
a reciprocating engine. They can spend two<br />
days getting to know <strong>MTU</strong> as part of their<br />
elective in technology and can decide based<br />
on their interaction with our trainees and<br />
employees whether this world is for them.<br />
Any young person who still wants to know<br />
more can do a trial internship at <strong>MTU</strong> while<br />
still in school.<br />
Secondary school students from the<br />
Gymnasium can find out at our company<br />
whether their knowledge of mathematics<br />
and physics is enough for a smooth takeoff.<br />
School classes discover through practical<br />
applications that the formulas and laws of<br />
physics form the knowledge base on which<br />
our business runs. It quickly becomes clear<br />
that the rotating masses in an engine must<br />
be calculated exactly. When ultrasound<br />
makes the jump from the physics books<br />
onto the factory floor, it can be used to perform<br />
a test to detect cracks in engine components.<br />
Many young students also get to know us at<br />
vocational training fairs, on regional career<br />
information days, or on Girls’Day. Our present<br />
trainees occupy the information stands<br />
to let prospective trainees know how things<br />
work and what it takes. We also open our<br />
factory gates to teachers and let them get a<br />
glimpse of everyday working life at <strong>MTU</strong>.<br />
Through the “Teachers in Business” program,<br />
experienced teachers commit themselves<br />
for one year as “interns” at <strong>MTU</strong>. We end up<br />
with a better understanding of current educational<br />
practices, and the teachers can cull<br />
from their experience any number of les-<br />
1950s<br />
High Applicant Volumes<br />
Training programs at <strong>MTU</strong> are highly attractive,<br />
as reflected in the steadily high applicant<br />
volumes from the beginning until today.<br />
sons for improving the practicality of their<br />
classroom instruction.<br />
Partnerships with schools have become<br />
another common way we make young people<br />
aware of our training programs. Through<br />
these partnerships we visit schools, and<br />
also invite school classes to visit us at <strong>MTU</strong>.<br />
On such occasions, our trainees themselves<br />
are responsible for presenting the contents<br />
of various professions and training programs<br />
at <strong>MTU</strong>. They do so not with slick recruiting<br />
language but with eye-to-eye straight talk.<br />
In order to get to know as many potential<br />
trainees as possible, we added an online<br />
test to the application process for training<br />
programs at our German locations in 2009.<br />
This additional test forms a valuable extra<br />
consideration when judging the information,<br />
such as school grades, contained in traditional<br />
application materials. A less than stellar<br />
school grade is soon relativized in the<br />
light of a high score for power of concentration,<br />
visual thinking capacity or self-motivation<br />
on the online test. If <strong>MTU</strong> receives<br />
2,500 applications in a year, as it did in<br />
2009, our hitherto practice of holding group<br />
discussions with applicants becomes very<br />
complicated, costly and time-consuming.<br />
The online test makes it easier for us to<br />
review and consider a large number of applications.<br />
A good score on the online test<br />
qualifies an applicant for an in-person interview.<br />
The interview determines whether<br />
good results on the online test translate to a<br />
convincing applicant profile in face-to-face<br />
conversation. The online test has met with<br />
some skepticism at <strong>MTU</strong> among members<br />
of the generation raised before the digital<br />
age. Such online tests have already become<br />
a matter of course for members of the young,<br />
technologically savvy generation, and among<br />
the representatives of this generation at<br />
<strong>MTU</strong>, our use of the online test has met with<br />
broad acceptance as an appropriately modern<br />
instrument of application selection. A<br />
separate <strong>MTU</strong> Training homepage is currently<br />
1960s<br />
Trainee Hiring Policy<br />
Even today, training at <strong>MTU</strong> adheres to the<br />
policy that the company be able to offer a<br />
job to every trainee after the successful<br />
completion of his or her training.<br />
under construction to round off the online<br />
presence of our training department.<br />
Training Concept:<br />
Three Career Paths<br />
We utilize a multifaceted training concept to<br />
show young people the opportunities that<br />
<strong>MTU</strong> can offer them both now and during<br />
the course of their future professional development.<br />
Our concept encompasses all the<br />
options, including vocational training, dual<br />
education programs and academic programs.<br />
Besides vocational training, the traditional<br />
first step into the professional<br />
world, we offer a dual vocational training<br />
program and, for especially ambitious young<br />
people, vocational training coupled with<br />
studies at a dual-program university. All the<br />
Health Checks<br />
Health checks in accordance with youth<br />
labor protection laws ensure the health of<br />
our trainees and provide them with optimal<br />
medical care.<br />
educational paths we offer are designed to<br />
entail further opportunities for development<br />
within the world of <strong>MTU</strong> after graduation.<br />
Central values of our corporate culture are<br />
reflected in the four pillars of the <strong>MTU</strong> training<br />
concept. Good manners and mutual<br />
respect are important prerequisites for the<br />
establishment of a comfortable and candid<br />
working atmosphere. Accepting responsibility<br />
for oneself is the key to taking control of<br />
one’s life; we offer step-by-step assistance<br />
with the process of learning to take responsibility<br />
for one’s work. The ability to work in a<br />
team is a basic prerequisite if such demanding<br />
products as aero engines are to be constructed.<br />
Creation of value is a basic principle<br />
in all our training; it plays a role in many<br />
stages of the production process.<br />
34 35<br />
1974<br />
1976<br />
Seminars for Instructors<br />
Seminars for instructors are offered in<br />
order to ensure the quality of our training.<br />
1979<br />
Recognized Training Quality<br />
The high quality of <strong>MTU</strong>’s training programs<br />
is repeatedly attested up to the present day<br />
by awards for above-average graduate performance<br />
received from the State of Bavaria,<br />
the City of Munich and the Chamber of<br />
Commerce and Industry (CCI).
1981<br />
New Performance Evaluation System<br />
Timely and fair performance evaluations<br />
form the basis of motivation in training and<br />
working life. The new trainee performance<br />
evaluation system is modeled on the system<br />
for evaluation of pay-scale employees.<br />
1983<br />
Trainee Exchange<br />
Apprentices at <strong>MTU</strong> are given the chance<br />
to expand their practical knowledge by participating<br />
in our intercorporate exchange<br />
program. Initial destinations are Rolls-Royce<br />
in Bristol, England and the military airfield<br />
of the Luftwaffe (the German Air Force) in<br />
Erding. The program has continued to<br />
develop, and today, our trainees travel as<br />
far afield as China.<br />
1984<br />
Dual Study Programs<br />
Practical professional training and academic<br />
studies can be pursued simultaneously in a<br />
dual study program. Today, such programs<br />
are offered at all our locations in the areas<br />
mechanical engineering, industrial engineering<br />
and business administration.<br />
To help new arrivals make a seamless transition<br />
from school into our training program,<br />
a welcome seminar provides them with a<br />
first orientation and introduces them to their<br />
new circle of colleagues. Furthermore, <strong>MTU</strong><br />
makes a concerted effort to support the<br />
coalescence of the community – for example,<br />
in the course of a five-day seminar in the<br />
mountain region of Oberammergau. There,<br />
new trainees grow together to form a team<br />
as they actively support the forestry office.<br />
This seminar was accompanied by camera<br />
teams from German television for the first<br />
time in 2009. The resulting documentary<br />
gives an impressive picture of cooperation<br />
developing step by step among our trainees<br />
and being promoted as a value in our corporate<br />
culture from the beginning.<br />
<strong>MTU</strong> recruits also collect experience outside<br />
their training locations later on. Prospective<br />
industrial mechanics from our location in<br />
Hanover spend nearly half of their training<br />
period in Munich. A three-week program with<br />
BAE Systems and Rolls-Royce takes many<br />
trainees to Great Britain. In this exchange<br />
program, which also brings British trainees<br />
to Germany, trainees from each country get<br />
to know the working life and various customs<br />
of the other. Since 2009, the exchange programs<br />
we have maintained with Finland and<br />
Denmark have provided our mechatronics<br />
technicians with a glimpse of the educational<br />
and working worlds of those countries.<br />
Our three-week English language instruction<br />
program, which includes a final exam and an<br />
additional week of relevant professional experience,<br />
broadens trainees’ horizons and<br />
makes a future international assignment a<br />
real possibility.<br />
Social Competency Seminar<br />
In the course of a one-week social competency<br />
seminar, trainees receive a boost to<br />
their self-confidence, sense of responsibility<br />
and cooperative and integrative readiness.<br />
Toward the end of their training, trainees<br />
come steadily closer to their future positions<br />
and teams of colleagues. In 2009, the shift<br />
schedule already being used to conclude<br />
the training program at our Berlin location<br />
was successfully introduced at our location<br />
in Munich. In this system, trainees are<br />
placed for the last six months of their training<br />
in the operational areas in which they will<br />
work after their training is complete. During<br />
this time, they each work with a specific shift<br />
and have an assigned adviser who serves as<br />
contact person and to whom their final<br />
training is entrusted. This specialist adviser<br />
acts as the training department’s extended<br />
arm in manufacturing and provides for the<br />
necessary employee-trainee exchange. He<br />
or she reports on the trainee’s progress and<br />
ensures the trainee’s smooth transition into<br />
his or her assigned operational area.<br />
The first graduating class of our dual study<br />
program graduated from our Hanover location<br />
in 2009. Its collective grade point average<br />
of 1.6 is an especially telling indicator of<br />
the engagement and enthusiasm among<br />
these <strong>MTU</strong> recruits, who managed to complete<br />
a course of study in Mechanical Engineering<br />
at the Hanover University of Applied<br />
Sciences alongside their aircraft mechanic<br />
training. Such an intensive training program<br />
is not for everyone; after all, it makes for a<br />
packed six-day working week. Anyone who<br />
hopes to make it through must be resilient<br />
and tenacious. The program is rounded off<br />
with a stay in the USA. The recent graduates,<br />
who now carry both a craft certificate and a<br />
bachelor’s degree, inject young talent into<br />
the <strong>MTU</strong> system.<br />
36 37<br />
1985<br />
1986<br />
Secondary School Support<br />
As part of our support of and cooperation<br />
with secondary schools, <strong>MTU</strong> is in contact<br />
with 20 area Hauptschulen and offers internships<br />
for not only students, but also teachers.<br />
Our cooperation with Gymnasien in Dachau<br />
includes activities for students taking advanced<br />
courses in Chemistry, English and<br />
Civics, as well as vacation-period employment<br />
for students and advanced training for<br />
Gymnasium teachers.<br />
1987<br />
Reorganization of Vocational Training<br />
In some cases more than 50 years old,<br />
training regulations for apprenticeships in<br />
the metal and electronic industries are renegotiated<br />
and reorganized by the employers’<br />
associations and workers’ unions.
1990<br />
Orientation Program Expansion<br />
Existing trainee orientation activities are<br />
intensified and developed into a unified<br />
orientation week concept. Through orientation<br />
week, <strong>MTU</strong> enables new trainees to<br />
make a good start in their training and begin<br />
to develop a sense of identification with the<br />
company. Today, orientation week takes new<br />
trainees into the Alps, where they collectively<br />
provide support to the forestry office.<br />
<strong>MTU</strong>’s Recognized Training Quality<br />
It is not only the <strong>MTU</strong> recruit who struggles<br />
to be always getting better and learning<br />
something new; our instructors, too, work<br />
steadily at improving the day-to-day course<br />
of our training. After all, training represents<br />
an investment for the company and should<br />
pay off for everyone involved. Workshops<br />
held regularly by our training departments<br />
and programs to exchange trainers between<br />
our various locations reveal what aspects of<br />
our training must be improved. We survey<br />
customers, trainees, instructors and the<br />
works council to make sure every opinion is<br />
taken into consideration. Exchanging experience<br />
with other companies in our industry<br />
or region routinely produces insights as to<br />
where further improvements may be possible.<br />
In this way, <strong>MTU</strong> ensures the preeminence<br />
of its training program in terms of<br />
quality standards, methods, implementation<br />
and evaluation. In 2009, after our trainees<br />
again achieved top marks and showed<br />
themselves to be the best in their schools<br />
and the entire state, <strong>MTU</strong> was recognized<br />
for its accomplishments in training by the<br />
Munich CCI.<br />
In 2009, in order to anchor training even<br />
more solidly within the company and ensure<br />
that working and training environments<br />
inform one another, the trainer rotation was<br />
made a permanent component of our <strong>MTU</strong><br />
training concept. This allows young talents<br />
between the ages of 25 and 35 to bring important<br />
details of our training up to date with<br />
their expertise on the latest developments<br />
in manufacturing or machine technology.<br />
What’s more, these trainers have an immediate<br />
connection with trainees simply due to<br />
their age; they speak the trainees’ language<br />
and know their cultural milieu. At the same<br />
time, this assignment gives the young trainers<br />
a chance to familiarize themselves with<br />
aspects of managerial responsibility such as<br />
holding job interviews, managing interns<br />
1998<br />
Training Workshop Relocation<br />
The training workshop moves from the<br />
bunker it has hitherto occupied into a new<br />
building on the grounds of <strong>MTU</strong>’s Munich<br />
headquarters. The occasion is taken to update<br />
and expand the workshop’s machinery.<br />
and trainees, and instructing others on complex<br />
topics. Each trainer manages on average<br />
17 trainees. The young trainers apply and<br />
improve their abilities for two years, at the<br />
same time growing into their future positions.<br />
They get to take a step back and gain<br />
some perspective on their own departments<br />
while gaining experience of a new kind. In<br />
this way, the trainer rotation also functions<br />
as a sort of training program for prospective<br />
team leaders. To make the adjustment easier,<br />
each new trainer is paired with an experienced<br />
trainer for a three-month transition<br />
period.<br />
The rotation concept hinges on smooth cooperation<br />
between young talents and experienced<br />
trainers. Half of the training staff is<br />
made up of seasoned expert trainers at all<br />
times. The experience of these veteran<br />
trainers meshes with the new ideas of the<br />
young trainers to ensure that continuity and<br />
change remain balanced for our trainees.<br />
With the introduction of the rotation principle,<br />
the average age of our training staff<br />
dropped from 47 to 40. In this way, our<br />
training programs keep a finger on the pulse<br />
of production processes, combining expertise<br />
with vitality.<br />
Propulsion for Students<br />
<strong>MTU</strong> offers university students the chance<br />
to gain practical career orientation in any of<br />
a diverse array of areas: development and<br />
construction, manufacturing, quality control,<br />
information technology, purchasing and<br />
logistics, program management, marketing,<br />
human resources or finance and controlling.<br />
We take advantage of any opportunity –<br />
trade fairs, university lectures, factory tours<br />
– to build contacts with university students<br />
and recent graduates. Our careers page on<br />
the Internet offers a glimpse of the fascinating<br />
world of aero engines. Students can<br />
solidify their professional plans with a trial<br />
1999<br />
Careers Club<br />
This support and follow-up program maintains<br />
contact with students who have particularly<br />
impressed us with outstanding<br />
performance.<br />
period in the actual working world as either<br />
interns or work-placement students. From<br />
their first day with us, students receive close<br />
guidance and professional support, whether<br />
it be at the introductory seminar for new<br />
arrivals or the regular meetings of students<br />
and doctoral candidates.<br />
We don’t forget top performers. Through our<br />
student support and follow-up program, the<br />
Careers Club Premium, we maintain longterm<br />
contact with those students who have<br />
particularly impressed us with their outstanding<br />
performance. Not only do we keep<br />
our Careers Club members in mind when<br />
posting job vacancies; as part of our followup<br />
program, we also invite former interns,<br />
work-placement students and licentiatedegree<br />
candidates to expert lectures being<br />
delivered at the company and to industry<br />
events such as the International <strong>Aero</strong>space<br />
Exhibition (ILA) in Berlin. A careers newsletter<br />
specially targeted at this group of potential<br />
employees keeps them informed about<br />
happenings at <strong>MTU</strong>. Our Careers Club members<br />
also exclusively enjoy the option of taking<br />
an internship at one of our worldwide<br />
<strong>MTU</strong> locations.<br />
The <strong>MTU</strong> Study Foundation supports motivated,<br />
highly talented female students in<br />
obtaining their professional and personal<br />
qualifications. It is open to all women who<br />
choose a technical course of study. The<br />
Foundation also hopes to be a platform of<br />
exchange and networking between prospective<br />
women engineers as they begin their<br />
professional careers. One opportunity for<br />
such exchange is provided by our yearly<br />
Foundation meetings; these meetings are<br />
intended to be a boon to female potential<br />
recruits in their efforts to achieve qualifications<br />
and make valuable contacts.<br />
Our connections to university chairs and<br />
departments are an important channel of exchange<br />
with the academic world. Licentiate<br />
Study Foundation<br />
The <strong>MTU</strong> Study Foundation supports<br />
engaged, highly gifted female students of a<br />
technical discipline in their efforts to achieve<br />
professional and personal qualifications.<br />
and doctorate theses provide an outstanding<br />
opportunity for students to combine university<br />
knowledge with real-world applications.<br />
We offer supervision of theses on a<br />
wide range of important special topics in<br />
our industry and thereby get to participate<br />
in the latest university research. After selecting<br />
a topic, degree candidates are<br />
coached by our international experts.<br />
In light of the changing age structure of our<br />
population, securing young talent is of fundamental<br />
importance to a company like<br />
<strong>MTU</strong>. We are therefore working to interest<br />
and enthuse a multitude of young people for<br />
the world of aero engines. Since aero<br />
engines generally have little presence in<br />
their daily lives, young people are often unaware<br />
of the exciting career fields centered<br />
on aero engine technology. It will be an<br />
important objective in coming years to<br />
introduce even more potential recruits to<br />
our fascinating and multifaceted business<br />
and show them the propulsion modern aero<br />
engines can generate for their paths through<br />
life.<br />
38 39<br />
2000<br />
2001<br />
Girls’Day<br />
At Girls’Day, young women learn about training<br />
and study programs in technology,<br />
information technology, industrial trades and<br />
sciences, in which women are underrepresented<br />
– even at <strong>MTU</strong>.<br />
2009<br />
Trainer Rotation<br />
Many young talents at <strong>MTU</strong> spend two years<br />
as trainers, working in conjunction with permanent<br />
training staff. The cultural proximity<br />
between these young trainers and their<br />
trainees makes interaction easier. Veteran<br />
trainers’ many years of experience and<br />
young trainers’ cutting-edge knowledge of<br />
production and machine technology compliment<br />
each other optimally.
Human Resources Development<br />
Determining key positions in a company is a<br />
question of criteria. On the one hand, product<br />
development and management roles<br />
amount to key positions due to their strategic<br />
importance and the influence they<br />
entail. On the other hand, certain roles in a<br />
company can come to represent truly key<br />
positions simply due to a shortage of suitable<br />
candidates, especially if the shortage<br />
extends beyond the company to the labor<br />
market itself. If these positions remain unoccupied,<br />
whole production processes may<br />
be jeopardized and central operations in the<br />
company threatened with a standstill.<br />
In the course of its history, <strong>MTU</strong> has seen<br />
phases in which candidates with certain professional<br />
profiles were scarce, particularly<br />
in the postwar period. The depletion of the<br />
war-time generations became especially apparent<br />
during the 1950s and 60s. Qualified<br />
applicants were wooed and often passed<br />
around by recommendation. Today, the<br />
labor market has changed. The demand for<br />
highly qualified employees with many years<br />
of experience is making the demographic<br />
change into a strategic challenge for companies<br />
like <strong>MTU</strong> already today. In Germany,<br />
workers born in 1964, when the birth rate<br />
reached its peak, will retire in 21 years at the<br />
latest. This period represents less than half<br />
the potential lifetime of an aero engine,<br />
which can be as long as 50 years. In our<br />
company, as in others, employees between<br />
the ages of 46 and 50 outnumber those of<br />
any other age group. If we do not start preparing<br />
for a transfer of detailed, specialized<br />
and practical knowledge, personnel shortages<br />
in the medium term will be rectifiable<br />
neither from within the company nor from<br />
without.<br />
In order to avoid mid- and long-term personnel<br />
shortages in key positions, the development<br />
of young talent at <strong>MTU</strong> has been systematically<br />
enhanced and amplified over the<br />
last few years. During this time, the workings<br />
of all instruments relevant to human<br />
resources have been concertedly integrated,<br />
refined and expanded step by step into a<br />
human resources development system.<br />
40 41
“<br />
The friendly and respectful tenor<br />
that I sensed already in the assessment<br />
center, is a constant feature of<br />
daily communication. One is invested<br />
with great trust; as a result, one<br />
enjoys the freedom necessary to<br />
take on the responsibility inherent in<br />
one’s position. Quality is always the<br />
first consideration. The practice of<br />
giving clear feedback and the inhouse<br />
networking that springs from<br />
the trainee program, have supported<br />
me and facilitated my start in the<br />
company.<br />
”<br />
N. Busch (<strong>MTU</strong> since 2009)<br />
<strong>MTU</strong> Human Resources<br />
Development on >campus<br />
The world of >campus has been synonymous<br />
at <strong>MTU</strong> with the development of our<br />
organization and its personnel for many<br />
years. <strong>MTU</strong>’s changes as an organization are<br />
guided by >campus change. The traditional<br />
human resources development of >campus<br />
development performs many duties of an<br />
integrated system of human resources development;<br />
it plans and implements recruitment<br />
and succession at <strong>MTU</strong>, in addition to<br />
assuring the general expansion of our technical<br />
and managerial knowledge through the<br />
continuous development of individual employees.<br />
Potential discussions allow the technical and<br />
managerial personnel who will lead the company<br />
in coming years to be identified and<br />
evaluated in a timely fashion and beyond the<br />
limits of specific locations or centers. The<br />
development potential of all employees who<br />
show technical or managerial promise is discussed<br />
at these conferences. The results of<br />
an employee’s assessment by his or her<br />
manager are adjusted according to the employee’s<br />
specific center or division and his<br />
or her level. Accounting for variables in this<br />
way allows for a well-balanced total picture<br />
of the employee in question.<br />
At the succession planning meeting, the results<br />
of the potential conferences are used to<br />
formulate level-specific plans for job placement<br />
and employee development in each<br />
center or department. Multiple areas of the<br />
company are represented in the decisionmaking<br />
body, which allows for employees<br />
and executives to be advanced along targeted<br />
paths reaching beyond their current locations<br />
or operational areas.<br />
Questions of staffing are discussed and<br />
decided upon within a management committee.<br />
In coordinating the sustainable further<br />
development of our young talents, this<br />
committee refers to the results of both<br />
potential conferences and succession planning<br />
meetings. Special emphasis is placed<br />
on making job placement decisions beyond<br />
the limits of specific centers or departments,<br />
in order that employees and executives be<br />
given the chance to obtain the broadest possible<br />
qualifications. In particular, the management<br />
committee considers the reintegration<br />
of employees returning from assignments<br />
abroad, as well as all management<br />
positions of the first and second management<br />
levels – third-level management positions<br />
are included in the discussion every<br />
Knowledge Management<br />
other year. What must<br />
be done?<br />
Authorization<br />
Training<br />
In order to avoid critical personnel shortages,<br />
management personnel have been<br />
selectively outfitted since 2009 with an<br />
instrument to supplement succession planning.<br />
With the help of this instrument, managers<br />
can determine which positions are<br />
threatened with a loss of expert knowledge,<br />
particularly specialist knowledge that can<br />
only be acquired at <strong>MTU</strong> or experiential<br />
knowledge that can only be gained through<br />
years of experience. In addition, managers<br />
must decide whether the absence of a certain<br />
employee would jeopardize central work<br />
processes or business operations, or that<br />
employee could be replaced by a colleague<br />
with similar duties. If a manager does discover<br />
a threat of knowledge loss, he or she<br />
has available an array of short- to mid-term<br />
techniques for backing up the knowledge at<br />
risk, including the know-how tandem and<br />
the knowledge map for targeted knowledge<br />
exchange.<br />
JET: Junior Enrollment and<br />
Trainee Program<br />
Topics Related to the Transfer of Knowledge<br />
The JET program at <strong>MTU</strong> helps young employees<br />
accelerate their advancement. The<br />
first round of university graduates joined our<br />
Junior Enrollment and Trainee (JET) program<br />
in 2008. These candidates were chosen after<br />
being evaluated in one of our assessment<br />
centers, which considered not only the candidates’<br />
management capabilities, but also<br />
their technical compatibility with their potential<br />
team. From this point, the candidates<br />
embarked on 18 months of systematic preparation<br />
for the specific positions for which<br />
they had been selected. Each development<br />
program and the stages of its progression<br />
were custom designed to fit the profile of the<br />
individual development candidate and <strong>MTU</strong>’s<br />
needs at that candidate’s future position.<br />
The candidates, whose ages ranged from 24<br />
to 30, were intended for a large variety areas<br />
– from technical areas, to purchasing, to our<br />
maintenance sales division. In order for them<br />
to get to know the company as quickly as<br />
possible, they were soon made responsible<br />
for projects in which they could demonstrate<br />
their reliability and sense for <strong>MTU</strong>’s business<br />
operations. From the beginning, each trainee<br />
received optimal support from an assigned<br />
mentor from the second management level.<br />
42 43<br />
Personal<br />
experience<br />
Team groups<br />
Potential<br />
Agreements<br />
Handbook<br />
Drive<br />
Intranet<br />
Folder<br />
Open<br />
questions<br />
Visions<br />
Ideas<br />
Lapses,<br />
gaffes and<br />
oversights<br />
Employees<br />
Documentation<br />
Knowledge Map<br />
Daily<br />
business<br />
Process<br />
Projects<br />
Contact<br />
persons<br />
Interfaces<br />
Routine<br />
Recurrent<br />
Problem solving<br />
Error analysis<br />
Expertise<br />
Methods<br />
Internal processes<br />
Current<br />
Completed<br />
Planned<br />
Internal<br />
External<br />
Committees<br />
Customers<br />
Department X<br />
Department Y<br />
Area<br />
Committee
Training with >profession<br />
A broad palette of training and consulting<br />
services – providing assistance with everything<br />
from starting a career to obtaining<br />
management qualifications – is made available<br />
in order that our technical and managerial<br />
knowledge can be constantly reinforced.<br />
A development program is assembled from<br />
these services according to the working situation<br />
of the employee and his or her casespecific<br />
needs. Management personnel can<br />
obtain all the fundamental qualifications necessary<br />
for management at <strong>MTU</strong> through a<br />
comprehensive qualification program.<br />
Cross-Qualification<br />
Workload shifts in certain product lines continually<br />
result in capacity overloads or periods<br />
of insufficient capacity utilization in certain<br />
teams. This has just been shown by the<br />
optimization analysis that forms part of the<br />
Continuous Improvement Program. To allow<br />
us to react more flexibly to these workload<br />
shifts, twelve employees were chosen for<br />
cross-qualification in 2009. These employees<br />
will expand their existing technical<br />
knowledge by receiving additional training<br />
as aero engine mechanics in another product<br />
line. They will be capable of working in<br />
this other product line in six months at the<br />
earliest. The concept of cross-qualification<br />
will be applied further in 2010, when more<br />
employees will be introduced to, and eventually<br />
certified to work in, an extra product<br />
line. Since cross-qualification represents a<br />
long-term investment in our employees, the<br />
efficiency of the concept will be observed<br />
and evaluated over the course of coming<br />
years.<br />
Labor Market Reentry through<br />
Additional Qualifications<br />
In 2009, in light of rising unemployment figures,<br />
<strong>MTU</strong> offered a chance for reemployment<br />
to out-of-work auto mechanics and<br />
unemployed workers with formal training in<br />
a machining occupation. On the basis of an<br />
entry exam that tested knowledge of mathematics<br />
and physics, 16 candidates between<br />
25 and 35 years of age were selected.<br />
<strong>MTU</strong> collaborated in their training with an<br />
external training partner and the Federal<br />
Employment Agency. The candidates received<br />
their qualifications within nine<br />
months. Afterward, these future employees<br />
passed through an on-the-job orientation<br />
program. They will be integrated as aircraft<br />
mechanics at <strong>MTU</strong> starting in 2010.<br />
44 45
Compensation<br />
A market- and performance-driven compensation<br />
system remains a central criterion in<br />
judging the attractiveness of an employer.<br />
Developments in the overall socioeconomic<br />
situation change the expectations placed on<br />
systems of compensation. As an employer,<br />
<strong>MTU</strong> stands in competition with many other<br />
international corporations – not only at its<br />
headquarters in Munich, but at its subsidiaries<br />
around the world as well. Our previous<br />
compensation system, which was<br />
geared toward the German labor market, was<br />
adjusted to reflect prevalent international<br />
compensation structures as <strong>MTU</strong> itself became<br />
increasingly international.<br />
As a result, our current compensation system<br />
for both pay-scale and non-pay-scale<br />
employees consists of multiple components,<br />
including basic compensation, performancebased<br />
compensation, stock options, company<br />
retirement benefits and a broad array of<br />
extra-monetary benefits.<br />
Concluding the Shift to ERA<br />
The basic compensation scheme for payscale<br />
employees is fixed in the remuneration<br />
framework agreement ERA. This remuneration<br />
system, which was agreed upon by the<br />
Industrial Union of Metalworkers (IG Metall)<br />
and representatives of the employers of the<br />
metal and electrical industries, was fully in<br />
place at <strong>MTU</strong> by the end of 2008. After<br />
2007, when <strong>MTU</strong> in Munich became one of<br />
the first companies in Bavaria to introduce<br />
the new pay scale structure, which is uniform<br />
for both wage workers and salaried<br />
employees, this step was taken at our locations<br />
in Berlin and Hanover as well. It was<br />
necessary to formulate job descriptions and<br />
develop concepts specific to each location<br />
because of differences between locations in<br />
terms of their operational tasks and pay<br />
scale specifics in their respective federal<br />
states.<br />
Early in the process of preparing for this<br />
change at our Hanover location, a work<br />
group was formed with representatives of<br />
the works council so that positions and<br />
tasks might be discussed jointly and constructive,<br />
mutually-acceptable solutions<br />
found. The consensus found on so-called<br />
“formative” tasks and the qualifications necessary<br />
to discharge them, now forms the<br />
foundation of the remuneration structure. In<br />
order that all employees be informed about<br />
the new remuneration structure and a general<br />
atmosphere of transparency be created<br />
around the topic of ERA, not only was intensive<br />
cooperation with the works council<br />
undertaken, but all managers and master<br />
craftspeople received a briefing as well.<br />
Members of the ERA work group were also<br />
available on the “ERA Marketplace” to<br />
answer all employees’ questions during the<br />
ERA introduction process.<br />
In sum, ERA allows for greater transparency<br />
regarding fields of activity and makes the<br />
coupling of remuneration and performance<br />
clearer. In two years, all three <strong>MTU</strong> locations<br />
in Germany have left the remuneration system<br />
of three decades behind them and<br />
switched to the timely, performance-related<br />
ERA system.<br />
46 47
Refining Performance-Based<br />
Compensation<br />
At <strong>MTU</strong>, a uniform system of employee performance<br />
evaluation has been in place for<br />
employees at all levels, from trainees to top<br />
executives, since 2007. This system focuses<br />
on collective goals within one center and<br />
attempts an overall appraisal of each<br />
employee’s contribution toward their attainment.<br />
Feedback on the introduction and<br />
establishment of this new evaluation system<br />
was collected from managers and the works<br />
council. As a result, while the concept of<br />
uniform performance evaluation met with<br />
approval on the whole, certain details of the<br />
system were refined in 2009. On the one<br />
hand, the role of leadership was expanded:<br />
fewer structural specifications and greater<br />
responsibility with regard to assessment<br />
gave managers more freedom and served to<br />
reinforce our management culture in general.<br />
Managers enjoy a high degree of freedom to<br />
differentiate between performance evaluations.<br />
As a support to managers, the guidelines<br />
for preparing and performing appraisal<br />
interviews were adapted and optimized. On<br />
the other hand, pay-scale profit-sharing was<br />
assimilated to the principle of the non-payscale<br />
bonus system: aside from the basic<br />
profit-sharing amount paid to all pay-scale<br />
employees, a variable amount is now disbursed<br />
as well. Thus, performance-related<br />
compensation for both pay-scale and nonpay-scale<br />
employees is now dependent partly<br />
upon the success of the company and<br />
partly upon individual performance.<br />
Employee Shareholding Program<br />
(MAP)<br />
Since 2008, our employee shareholding program<br />
known as MAP has given all employees<br />
the opportunity to share in our company’s<br />
success on the stock exchange. The<br />
program, which is offered for only one year<br />
at a time, was extended for 2009 and again<br />
for 2010. <strong>MTU</strong> contributes an additional 50<br />
percent to the amount invested by an<br />
employee. In other words, for every two purchased<br />
shares, the employee receives free<br />
of cost an additional, so-called “match<br />
share,” which is paid out after a two-year<br />
lock-up period. The volume of employee<br />
investment reached 4.9 million euros in the<br />
first year, which means that <strong>MTU</strong> has paid<br />
out more than 2.4 million euros to its employees<br />
through this program.<br />
Company Pension Scheme<br />
In light of the stagnation of pension benefits<br />
offered by the public social security system,<br />
company retirement benefits are an increasingly<br />
important component of compensation.<br />
<strong>MTU</strong> pays into a reinsured pension<br />
fund for every new employee. Liquidation is<br />
handled by a renowned pension fund association.<br />
All contributions convert into an<br />
entitlement to benefits from the company<br />
pension scheme. Contributions are hedged<br />
by a life insurance policy provided for the<br />
employee from an external insurance provider.<br />
The scheme includes retirement and<br />
disability benefits, as well as provisions for<br />
surviving dependents. An annual certificate<br />
provides an overview of the entitlements an<br />
employee has obtained. When the time<br />
comes for entitlements to be paid out, a<br />
choice is given between pension benefits, a<br />
lump-sum payment and a graduated payment<br />
plan. In the case of disability, the<br />
employee receives a lump-sum payment. For<br />
long-time employees, the company pension<br />
scheme exists in the form of cash payment<br />
commitments.<br />
In the last two years, <strong>MTU</strong> has improved its<br />
compensation systems and adapted them<br />
to the needs of both the company and its<br />
employees. Today, the compensation element<br />
of human resources management at<br />
<strong>MTU</strong> is competitive by international standards.<br />
We will continue to scrutinize developments<br />
on the labor markets and compare<br />
our own practices with what we observe,<br />
always making sure our compensation system<br />
rewards performance and remains<br />
attractive.<br />
How comfortable employees tend<br />
to feel at <strong>MTU</strong> is clearly shown by<br />
how long they stay with the company.<br />
Relations in the workplace were<br />
exceedingly pleasant, friendly and<br />
collegial. Naturally, <strong>MTU</strong>’s development<br />
over the decades has been a<br />
reflection of the economy: the business<br />
world at <strong>MTU</strong> has steadily<br />
grown more international and complex<br />
with the passing decades.<br />
Increasing levels of competition have<br />
shaped and changed <strong>MTU</strong>.<br />
H. Fürst (<strong>MTU</strong> 1965–95)<br />
48 49<br />
“<br />
”
Extra-Monetary Benefits<br />
The financial crisis and resulting economic<br />
crisis have had an impact on almost every<br />
industry. They have had their effects on<br />
labor markets as well, and the room for<br />
negotiation between companies and their<br />
employees over compensation has shrunk.<br />
The latest studies show that precisely now,<br />
extra-monetary benefits are becoming an<br />
important competitive factor. Whoever labels<br />
them fringe benefits misunderstands their<br />
true value for employees and companies.<br />
When a spot in a private nursery school kilometers<br />
away costs 800 euros or more, the<br />
subsidized day-care center immediately in<br />
front of the <strong>MTU</strong> factory gates becomes a<br />
cherished asset.<br />
No company can create a sensibly balanced<br />
portfolio of extra-monetary benefits overnight.<br />
Rather, a benefits portfolio must develop<br />
over time, orienting itself by the general<br />
conditions in the company’s society,<br />
region and industry, as well as by many<br />
other factors, and adjusting as conditions<br />
change. The individual components must be<br />
constantly reviewed to make sure they<br />
remain needs-based and valuable to the<br />
company and its employees.<br />
Aside from 20 forms of monetary compensation,<br />
<strong>MTU</strong> offers a total of 30 extra-monetary<br />
benefits. Each extra-monetary benefit<br />
will have a different value for each employee,<br />
depending on personal priorities, as well as<br />
the phase of life and general situation in<br />
which the employee finds him- or herself.<br />
The focal points of our system of extra-monetary<br />
benefits are work schedules, family<br />
and health.<br />
50 51
“<br />
<strong>MTU</strong> operates in a formidable,<br />
highly complex and extremely technical<br />
business field requiring strictly<br />
regulated processes in certain areas.<br />
As a new employee, it takes a while<br />
to get adjusted. It helps a lot that the<br />
company is so lively, other employees<br />
so quick to offer support or an<br />
explanation, and everyone so ready<br />
to lend a sympathetic ear. The systematic<br />
integration program, and the<br />
expansive and detailed knowledge of<br />
veteran <strong>MTU</strong> employees, are a big<br />
help in rapidly gaining a solid foothold.<br />
1934<br />
”<br />
T. Dannerbauer<br />
(with <strong>MTU</strong> since 2009)<br />
Cafeteria<br />
Our Munich factory has a cafeteria from its<br />
inception. During the 1950s, employees<br />
bring their own dishes in order to keep dishwashing<br />
costs low.<br />
Work Schedules<br />
A practice that began in many companies to<br />
promote family-friendliness is now highly<br />
valued by many employees without children:<br />
flexible work schedules. The working world,<br />
once dominated by rigid regulations, is becoming<br />
flexible in more and more areas,<br />
making private and working lives more compatible.<br />
Work schedules at <strong>MTU</strong> allow<br />
employees a maximum of independence in<br />
planning their time. Our core working hours<br />
are 10:00 a.m. to 1:00 p.m., framed by our<br />
flex-time hours from 5:15 a.m. to 8:00 p.m.<br />
Additional freedom is granted by options for<br />
telecommuting or part-time employment.<br />
Family<br />
Combining family and career is made easier<br />
at <strong>MTU</strong> by a whole bundle of benefits.<br />
Employees enjoy the right to a leave of absence<br />
to care for a newborn or an unwell relative,<br />
or for other family reasons, which provides<br />
latitude during phases in life in which<br />
family comes first. A broad service package<br />
is supplied by our external provider of family<br />
assistance, pme. Services it provides our employees<br />
range from debt counseling, to day<br />
care placement, to holiday playschemes, to<br />
counseling on the nursing-care needs of relatives.<br />
Considering the shortage of communal<br />
child day-care services, the day-care<br />
center of the parents’ initiative TurBienchen<br />
e.V. represents an indispensable resource. It<br />
is supported financially by <strong>MTU</strong> and stands<br />
open to the children of our employees – right<br />
at the entrance to our Munich factory<br />
grounds.<br />
1940<br />
Factory Buses<br />
Factory buses traversing the areas around<br />
Dachau and Pfaffenhofen make commuting<br />
easier on employees of the Munich-Allach<br />
BMW factory.<br />
The regular monitoring of our family-support<br />
benefits by the not-for-profit Hertie Foundation<br />
provides continuous input on how to<br />
make sure these benefits keep pace with<br />
the times. Every three years, the services<br />
we offer undergo an audit and new, ambitious<br />
goals are set. <strong>MTU</strong>’s successful certification<br />
through the last audit in 2008 confirmed<br />
the high standards of the services<br />
we offer for combining career and family.<br />
Additions to these services are planned over<br />
the next three years. Current work-schedule<br />
options are to be supplemented by more<br />
part-time positions and the promotion of jobsharing<br />
and career-path options. Additional<br />
measures are to be taken to promote acceptance<br />
and improve implementation of our<br />
present family-support offerings.<br />
1945<br />
Milk Rations<br />
Employees who work with dangerous materials<br />
in the chemical laboratory or at testing<br />
stations receive a daily milk ration to prevent<br />
tuberculosis. This is an especially desirable<br />
benefit in light of the food shortage following<br />
the war.<br />
1950<br />
Dormitories<br />
<strong>MTU</strong> provides its employees with residential<br />
accommodations. At first, employees are<br />
afforded dormitory-style accommodations.<br />
In the 1970s, more than 100 apartments<br />
are made available.<br />
1964<br />
Pension Fund<br />
The Wirtschaftswunder, or economic miracle,<br />
makes possible new employment benefits.<br />
Old-age and disability allowances, widows’<br />
and orphans’ pensions, and an emergency<br />
fund are all established. Over time, these<br />
benefits are gradually expanded and updated.<br />
1965<br />
First-Aid Station<br />
<strong>MTU</strong> establishes its own first-aid station,<br />
where employees can see <strong>MTU</strong>’s company<br />
medic or the M.A.N. company doctor on one<br />
of the doctor’s twice-weekly visits.<br />
52 53<br />
Family Day<br />
The family day celebrations held at all our<br />
locations in Germany on the occasion of our<br />
75th anniversary in 2009 became meeting<br />
points for <strong>MTU</strong> families. In Berlin and<br />
Hanover, numerous attractions and technological<br />
presentations for the whole family<br />
drew crowds – a chance for children to get<br />
to know mom’s or dad’s company and workplace.<br />
At our headquarters in Munich, the<br />
employees themselves presented their work<br />
areas in an accessible and entertaining fashion.<br />
Activities included hunting for Easter<br />
eggs in the X-ray machine, folding T-shirts<br />
using the latest management methods, such<br />
as the Kanban concept or the CIP, and pea<br />
counting in the controlling department.<br />
Music ensembles from brass bands to rock<br />
groups created the appropriate atmosphere.<br />
A time-travel expedition guided visitors<br />
through the history of aviation and the<br />
company history of <strong>MTU</strong>.
1970<br />
Flex-Time<br />
The introduction of flexible work schedules<br />
applies at first to the research and development<br />
department only, but later to other<br />
divisions of the company as well.<br />
Health Management<br />
At <strong>MTU</strong>, commitment to the health of our<br />
employees is a tradition. While the distribution<br />
of daily milk rations to prevent tuberculosis<br />
is long since history, efforts to guard<br />
the health and productive capacity of our<br />
employees have continued. Over the decades,<br />
the company doctor’s dispensary<br />
has been expanded into a full health service<br />
with social counseling.<br />
The health service supplies direct medical<br />
attention and preventative health care. This<br />
encompasses the provision of occupational,<br />
general, emergency, environmental and preventative<br />
medical care, as well as the task<br />
of promoting good health within the company.<br />
Social counseling focuses on supporting<br />
the social, communicational and mental<br />
abilities that our employees require in order<br />
to be active and productive in their professional<br />
and private spheres. Social counseling<br />
services include everything from counseling<br />
for personal problems to life coaching, and<br />
1975<br />
Company Sports<br />
<strong>MTU</strong>’s company athletic association in<br />
Munich offers a diverse array of activities;<br />
employees’ spouses and children may also<br />
participate.<br />
from help learning to master the demands<br />
of the workplace to support for management<br />
personnel dealing with problems among<br />
employees.<br />
Disease patterns change with changes in<br />
society and the working world. It remains a<br />
central task of the health service to sustain<br />
the productive capacities of our employees.<br />
Given the comprehensive, high-quality health<br />
care infrastructure in the area of our Munich<br />
headquarters, it is not our intent to build up<br />
a parallel health care system. Having the<br />
company doctor at hand is often a time-saving<br />
convenience, but making the whole<br />
palette of medical and social health care<br />
services available within our company is<br />
hardly prudent. Instead, our health service<br />
is at present focusing on treatment and prevention<br />
of certain complex, widespread<br />
societal illnesses that are too often tacitly<br />
accepted. It wishes to institute active, targeted<br />
measures to break the vicious circles<br />
by which these illnesses take root.<br />
1980s<br />
Part-Time<br />
The introduction of part-time work schedules<br />
shows support for families by making it<br />
easier for employees to combine work and<br />
family life. As an important means to<br />
achieving work-life balance, part-time<br />
schedules remain indispensable today,<br />
even among the many types of schedule<br />
we now offer.<br />
Health Management<br />
Health Service<br />
Occupational Medicine<br />
Promoting Health within the Company<br />
Emergency Medicine<br />
General Medicine<br />
Environmental Medicine<br />
<strong>MTU</strong> employees suffering from extended illnesses<br />
are offered targeted support from<br />
our health service. Employees who fall ill<br />
and wish to accept the support of our health<br />
service receive assistance in finding and<br />
undertaking the appropriate course of medical<br />
diagnosis and treatment. This assistance<br />
takes the form of counseling conversations,<br />
medical examinations and referrals to the<br />
company’s proven medical and therapeutic<br />
partners.<br />
<strong>MTU</strong>’s health service has available a supplemental<br />
network of medical and therapeutic<br />
partners to help in cases of psychic or mental<br />
illness. This network comprises those<br />
therapists, psychiatrists, psychosocial counseling<br />
centers and university institutes<br />
which have proven themselves through their<br />
past cooperation in cases of complex illness.<br />
The health service is presently realizing a<br />
pilot project to build up a similar network of<br />
health professionals who address disorders<br />
of the spine and the musculoskeletal system.<br />
With this project, <strong>MTU</strong> does not consider<br />
itself to be competing with employees’ general<br />
practitioners, but rather compensating<br />
for some of the budget and time limitations<br />
general practitioners face.<br />
Social Counseling and Addiction<br />
Prevention<br />
The addition of social counseling and addiction<br />
prevention to our factory medical services<br />
is an important step in the development<br />
of our health management system. In conjunction<br />
with physical health, mental stability<br />
is today more than ever the basis for an<br />
employee’s occupational fitness and motivation.<br />
Social Counseling<br />
Working Fitness and Productivity<br />
Working Climate and Cooperation<br />
Management Skills<br />
54 55<br />
1989<br />
1994<br />
Mental Health<br />
Events promoting health-conscious behavior<br />
give <strong>MTU</strong>’s employees frequent suggestions<br />
for looking after their own well-being. In<br />
2008, for example, employees of our<br />
Hanover location were informed during the<br />
course of an addiction prevention week on<br />
the dangers associated with the daily consumption<br />
of alcohol, tobacco, pills or other<br />
drugs. In the following year, a health week<br />
was organized offering nutrition counseling,<br />
cardio screening, chances to donate bone<br />
marrow and many other health-related<br />
activities.<br />
Balancing self-reliance with support is especially<br />
crucial with regard to health care. The<br />
actions of a company like <strong>MTU</strong> can support<br />
an employee’s health-conscious lifestyle, but<br />
never compensate for the lack of it. All aspects<br />
of our approach to health management<br />
at <strong>MTU</strong> are constantly reviewed to ensure<br />
that they enable our employees to maintain<br />
their good health through a timely and suitable<br />
balance of self-reliance and support.<br />
Family Service<br />
Our external family services provider pme<br />
offers <strong>MTU</strong> employees an extensive benefits<br />
package, including counseling on everything<br />
from managing debt to securing nursing<br />
care for a relative.<br />
2000<br />
Family Leave<br />
Since work and family life should be compatible,<br />
an <strong>MTU</strong> employee can choose to<br />
take a period of family leave within ten<br />
years of the birth of his or her first child.
2000<br />
Company Doctor<br />
The <strong>MTU</strong> company doctor’s dispensary is<br />
converted into a modern medical practice<br />
with a reception area, consulting rooms,<br />
medical equipment and even a medical<br />
laboratory.<br />
Preventing and Treating Addiction<br />
Dealing with addiction problems is a challenge<br />
in the workplace as it is in private life.<br />
Risk behaviors with respect to legal and illegal<br />
drugs are influenced by the working and<br />
family environment in which they take place.<br />
The march into addiction is often accompanied<br />
by the illusion of self-control, and it can<br />
take a great deal of time for a person to<br />
admit to having a problem. <strong>MTU</strong> is addressing<br />
the problem of addiction in order prevent<br />
addictions before they start. Considering the<br />
high demands for quality and safety in the<br />
aviation industry, this measure is important<br />
to our customers as well. A company agreement<br />
addressing all the central aspects of<br />
addiction prevention and treatment was concluded<br />
in 2009. The agreement commits all<br />
<strong>MTU</strong> employees and managers to concrete<br />
behavioral rules with regard to policies<br />
designed to provide the earliest possible<br />
preventative support to employees on the<br />
verge of addiction problems, while also<br />
averting any hazard to working or product<br />
safety.<br />
2000<br />
Nursing Leave<br />
Employees may take a nursing vacation of<br />
up to twelve months or a nursing leave of<br />
up to 24 in order to take care of a close<br />
relative at home. This option represents yet<br />
another important measure to help employees<br />
combine work and family life.<br />
A Wide Selection of Sports and<br />
Fitness Activities<br />
The fitness center and company athletic<br />
association at our headquarters in Munich<br />
offer a broad variety of athletic activities. It<br />
is a program for anyone and everyone. The<br />
fitness center located directly on our<br />
Munich factory grounds is open from 6:00<br />
a.m. to midnight and costs 25 € per month.<br />
Under such conditions, there is no excuse<br />
for brushing off responsibility for one’s<br />
health. A team of trainers under the direction<br />
of an experienced sports science professional<br />
offers a broad spectrum of activities<br />
for strength and stamina training, body<br />
sculpting, rehabilitation and weight loss.<br />
Information about the current program is<br />
available on the company intranet and on<br />
the Internet under:<br />
www.gesundheitszentrum-mtu.de<br />
2002<br />
Career & Family Audit<br />
The Career & Family audit performed by the<br />
Hertie Foundation provides regular monitoring<br />
as we continue to improve our benefits.<br />
Daimler & Friends<br />
Beyond the central areas of work schedules,<br />
family and health, we offer diverse services<br />
including a pension fund and consulting on<br />
private insurance choices. In the past, the<br />
chance to lease a car from the Daimler<br />
Corporation on special conditions was an<br />
especially popular benefit. The contract for<br />
special conditions, born out of <strong>MTU</strong>’s former<br />
affiliation with the Daimler Corporation,<br />
expired in 2009, but a new agreement was<br />
concluded in the same year, allowing us to<br />
offer a benefit comparable to the previous<br />
one. <strong>MTU</strong> employees can lease vehicles<br />
from Mercedes and Smart under favorable<br />
conditions for one year at a time.<br />
In coming years, we intend to continuously<br />
reconsider, and scrutinize the timeliness of,<br />
the supplemental benefits <strong>MTU</strong> offers its<br />
employees. Employees’ criticisms and valuations<br />
will continue to indicate reliably<br />
where we need to revise our offering. Each<br />
benefit is an investment and should help<br />
support our company and its employees<br />
both now and in the future.<br />
TurBienchen<br />
The kindergarten in close proximity to our<br />
company is open to children between six<br />
months and six years of age Monday to<br />
Friday from 7:30 a.m.<br />
56 57<br />
2002<br />
2005<br />
Fitness Center<br />
In the fitness center on company grounds,<br />
exercise equipment helps build strength<br />
and stamina and health programs provide<br />
necessary balance.<br />
2009<br />
Health Management<br />
A network of medical and therapeutic partners<br />
supplements our health service for the<br />
diagnosis and treatment of psychic or mental<br />
illnesses and musculoskeletal disorders.
Standards of<br />
Human Resources Work<br />
A company like <strong>MTU</strong> can be seen from distinct<br />
perspectives. Employees, shareholders,<br />
customers, suppliers, neighbors – each<br />
group has its own expectations. Each division<br />
of our company is geared toward a certain<br />
contact group whose demands it must<br />
accommodate. In addition to the complex<br />
internal considerations involved in enabling<br />
our employees to work to the best of their<br />
abilities, the interests of investors and job<br />
applicants are central criteria of our human<br />
resources work.<br />
Human Resources Controlling<br />
The task of orienting our company toward<br />
shareholder value, which in turn translates to<br />
company value, lays out many challenging<br />
targets for us to pursue in the highly complex<br />
and dynamic world of capital markets.<br />
To better address capital-market demands,<br />
<strong>MTU</strong> has assembled a store of expert knowledge<br />
and anchored it within the company. In<br />
the field of human resources, this knowledge<br />
is embodied by human resources controlling.<br />
Human resources controlling designs and<br />
applies special systems and instruments to<br />
support and influence decision-making as<br />
regards economic questions functionally<br />
related to the tasks of planning, coordinating<br />
and monitoring the human resources component<br />
of our business activities. By this<br />
process, internal divisions of the human<br />
resources center are supplied with the information<br />
necessary for providing optimal support<br />
to our functional departments. Human<br />
resources controlling necessitates a degree<br />
of standardization, but at the same time<br />
requires flexibility in order to meet a variety<br />
of demands. It also requires continuous<br />
improvement of its processes, systems and<br />
instruments.<br />
Benchmarks<br />
Benchmarks are one instrument for achieving<br />
continuous improvement. By compiling<br />
and monitoring informative and substantial<br />
human resources statistics, we are able to<br />
establish benchmarks comparing us with<br />
other companies, even those in other industries.<br />
Such comprehensive comparisons are<br />
particularly important for purposes of human<br />
resources management. They provide clues<br />
as to what other companies are emphasizing<br />
in their human resources work and what<br />
unexplored possibilities and instruments<br />
might deserve consideration in our own task<br />
setting. Conducting benchmark surveys<br />
commits great resources to data collection,<br />
but the results provide a valuable viewpoint<br />
beyond the perspectives otherwise available.<br />
At <strong>MTU</strong>, benchmarks have confirmed<br />
the competitive status of the benefits we<br />
offer our personnel. In 2008, <strong>MTU</strong> cooperated<br />
on a benchmark comparison with other<br />
technology companies in the Munich area.<br />
In 2009, we participated in the benchmark<br />
comparison process of the German Association<br />
for Personnel Management.<br />
58 59
<strong>MTU</strong> Image Rankings<br />
The solid statistics produced by controlling<br />
and benchmarks are indispensable. However,<br />
they say little about how employee<br />
benefits are subjectively judged among<br />
potential recruits. A company’s image among<br />
potential recruits is formed by different factors,<br />
and what was a central criterion of<br />
employer attractiveness ten years ago may<br />
be ascribed considerably less importance<br />
today. The extra-monetary benefits included<br />
in a compensation package take on greater<br />
importance in times of economic difficulty,<br />
when little room is left for salary increments.<br />
In many companies, extra-monetary benefits<br />
make up more than a third of total compensation.<br />
Today, special importance is placed<br />
on flexible work schedules, salary continuation,<br />
child day care, health benefits and<br />
opportunities for further training.<br />
<strong>MTU</strong>’s great attractiveness as an employer is<br />
demonstrated by its repeated inclusion in the<br />
yearly ranking “Germany’s TOP Employers.”<br />
This ranking of German employers is performed<br />
by the jobs magazine “karriere,”<br />
which is produced by the renowned business<br />
publisher Handelsblatt in cooperation with<br />
the geva-institut for psychological management<br />
consulting. The ranking is based on a<br />
more than100-page questionnaire that deals<br />
with all aspects of human resources policy<br />
and is continuously revised to reflect the latest<br />
standards of human resources work in<br />
Europe. A company’s questionnaire results<br />
are then verified through extensive individual<br />
interviews with that company’s employees<br />
– from those who have joined the company<br />
only recently to executives. The high<br />
marks awarded to <strong>MTU</strong> in the individual<br />
evaluation categories show that even in<br />
comparison with much larger companies,<br />
<strong>MTU</strong> does not merely offer solid competition,<br />
but sets standards. In the 2010 ranking,<br />
<strong>MTU</strong> was certified as one of “Germany’s<br />
TOP Employers” for the fourth consecutive<br />
time and received the highest possible<br />
marks in the categories of human resources<br />
development and compensation and benefits.<br />
Evaluation Results<br />
Compensation<br />
Market Leadership<br />
Work-Life Balance<br />
Job Security<br />
Development<br />
Climate + Corporate Culture<br />
That this sort of publicity boosts <strong>MTU</strong>’s general<br />
reputation and also finds its way to<br />
potential recruits, was shown in a study<br />
done by trendence in 2009. The survey<br />
respondents were university graduates of a<br />
technical, business or IT program. The<br />
result: <strong>MTU</strong> has a good name among these<br />
high-potential graduates. When trendence<br />
asked respondents to freely name their first<br />
choice for a potential employer, <strong>MTU</strong> was<br />
selected repeatedly. <strong>MTU</strong> enjoys especially<br />
high esteem among graduates who studied<br />
one of the so-called MINT subjects: Mathematics,<br />
Information technology, Natural sciences<br />
and Technology. Given a list of 125<br />
companies and asked for which they would<br />
most like to work, these graduates ranked<br />
<strong>MTU</strong>17.<br />
These outstanding evaluation results from<br />
professionals and potential recruits speak<br />
eloquently of <strong>MTU</strong>’s attractiveness as an<br />
employer. Over the decades, <strong>MTU</strong> has transformed<br />
itself according to the demands of<br />
the day and has time and again met the<br />
challenges it has faced. While <strong>MTU</strong> has<br />
always distinguished itself through its<br />
exceptional technical capacities, human<br />
resources management has now become an<br />
additional, strategically important competitive<br />
factor. From knowledge management<br />
policy to the company mission statement,<br />
and from human resources development to<br />
needs-based human resources planning –<br />
the forward-looking, timely human resources<br />
concepts in use at <strong>MTU</strong> are a good basis for<br />
further development as we take on the tasks<br />
of the future.<br />
Our superior organization and systematization<br />
of processes is a reflection<br />
of the high level at which we are<br />
working here. At the same time,<br />
there is great openness to new ideas<br />
and constructive criticism. <strong>MTU</strong> is a<br />
traditional company in the best<br />
sense of the phrase, with clear-cut<br />
lines of responsibility and friendly,<br />
positive interpersonal relationships<br />
among colleagues.<br />
U. Schröder-Peitz<br />
(with <strong>MTU</strong> since 2009)<br />
60 61<br />
“<br />
”
Human Resources Statistics<br />
Workforce:<br />
Salaried Employees<br />
+ Wage Workers<br />
= Permanent Workforce<br />
+ Limited-Contract Employees (Salaried Employees and Wage Workers)<br />
= Active Workforce<br />
+ Trainees (Industrial and Commercial Trainees + University of Cooperative Education Students)<br />
+ Work-Placement Students and Vacation-Period Workers<br />
+ Interns / Licentiate-Degree Candidates / Doctoral Students<br />
+ Limited-Contract, Part-Time Employees on Parental Leave<br />
+ Fractionally Employed Staff<br />
= Total Workforce<br />
Active Workforce<br />
+ Workers on Loan (Employment Agencies, Intra-Company Loan, Erding Cooperative Model)<br />
= Personnel Capacity<br />
Not included:<br />
– Inactive work contracts (Bundeswehr, civil service, parental leave, partial retirement, leave of absence)<br />
Head Count – Total Workforce<br />
2008–2009 End-of-Year Figures<br />
Consolidated <strong>MTU</strong> Group<br />
Totals<br />
<strong>MTU</strong> <strong>Aero</strong> <strong>Engines</strong> GmbH<br />
<strong>MTU</strong> Maintenance Hannover GmbH<br />
<strong>MTU</strong> Maintenance Berlin-Brandenburg GmbH<br />
German Locations<br />
<strong>MTU</strong> Maintenance Canada Ltd.<br />
<strong>MTU</strong> <strong>Aero</strong> <strong>Engines</strong> North America Inc.<br />
Vericor Power Systems LLC.<br />
<strong>MTU</strong> <strong>Aero</strong> <strong>Engines</strong> Polska<br />
<strong>MTU</strong> Maintenance Zhuhai Co. Ltd. (50%)<br />
International Total<br />
Consolidated <strong>MTU</strong> Group<br />
Non-Consolidated Affiliate<br />
Totals<br />
<strong>MTU</strong> Maintenance Zhuhai Co. Ltd. (50%)<br />
Airfoil Services Sdn. Bhd.<br />
Ceramic Coating Center S.A.S.<br />
CSC Europe GmbH<br />
CSC South Africa<br />
Non-Consolidated Affiliates<br />
<strong>MTU</strong> Group Total<br />
2008 2009<br />
Total % of Total % of<br />
Whole<br />
Whole<br />
4,547 60.3% 4,579 59.7%<br />
1,633 21.7% 1,708 22.3%<br />
553 7.3% 593 7.7%<br />
6,733 89.3% 6,880 89.8%<br />
173 2.3% 166 2.2%<br />
186 2.5% 63 0.8%<br />
34 0.5% 37 0.5%<br />
167 2.2% 243 3.2%<br />
244 3.2% 276 3.6%<br />
804 10.7% 785 10.2%<br />
7,537 100% 7,665 100%<br />
2008 2009<br />
Total % of Total % of<br />
Whole<br />
Whole<br />
244 34.8% 276 38.8%<br />
377 53.8% 386 54.4%<br />
34 4.9% 34 4.8%<br />
15 2.1% 14 2.0%<br />
31 4.4% – –<br />
701 100% 710 100%<br />
8,237 8,374<br />
Head Count – Active Workforce<br />
2008–2009 End-of-Year Figures<br />
Consolidated <strong>MTU</strong> Group<br />
Totals<br />
<strong>MTU</strong> <strong>Aero</strong> <strong>Engines</strong> GmbH<br />
<strong>MTU</strong> Maintenance Hannover GmbH<br />
<strong>MTU</strong> Maintenance Berlin-Brandenburg GmbH<br />
German Locations<br />
<strong>MTU</strong> Maintenance Canada Ltd.<br />
<strong>MTU</strong> <strong>Aero</strong> <strong>Engines</strong> North America Inc.<br />
Vericor Power Systems LLC.<br />
<strong>MTU</strong> <strong>Aero</strong> <strong>Engines</strong> Polska<br />
<strong>MTU</strong> Maintenance Zhuhai Co. Ltd. (50%)<br />
International Total<br />
Consolidated <strong>MTU</strong> Group<br />
Non-Consolidated Affiliate<br />
Totals<br />
<strong>MTU</strong> Maintenance Zhuhai Co. Ltd. (50%)<br />
Airfoil Services Sdn. Bhd.<br />
Ceramic Coating Center S.A.S.<br />
CSC Europe GmbH<br />
CSC South Africa<br />
Non-Consolidated Affiliates<br />
<strong>MTU</strong> Group Total<br />
Management Structure<br />
German Location Totals<br />
2008–2009 End-of-Year Figures<br />
Executive Board<br />
Senior Management<br />
Management<br />
Extended Management<br />
Master Craftspeople<br />
Total Management Personnel<br />
Total Workforce<br />
Trainees<br />
German Locations<br />
2008–2009 End-of-Year Figures<br />
<strong>MTU</strong> <strong>Aero</strong> <strong>Engines</strong> GmbH<br />
<strong>MTU</strong> Maintenance Hannover GmbH<br />
<strong>MTU</strong> Maintenance Berlin-Brandenburg GmbH<br />
Totals<br />
* Trainee percentage = trainees/(permanent workforce + trainees)<br />
2008 2009<br />
Total % of Total % of<br />
Whole<br />
Whole<br />
4,161 60.4% 4,206 60.2%<br />
1,456 21.1% 1,516 21.7%<br />
479 7.0% 502 7.2%<br />
6,096 88.5% 6,224 89.0%<br />
173 2.5% 166 2.4%<br />
184 2.7% 62 0.9%<br />
34 0.5% 37 0.5%<br />
166 2.4% 243 3.5%<br />
236 3.4% 261 3.7%<br />
793 11.5% 769 11.0%<br />
6,889 100% 6,993 100%<br />
2008 2009<br />
Total % of Total % of<br />
Whole<br />
Whole<br />
236 36.2% 261 40.9%<br />
342 52.5% 331 52.0%<br />
31 4.8% 31 4.9%<br />
15 2.3% 14 2.2%<br />
28 4.3% – –<br />
652 100% 637 100%<br />
7,541 7,629<br />
2008 2009<br />
Total % of Total % of<br />
Whole<br />
Whole<br />
4 0.1% 4 0.1%<br />
22 0.3% 23 0.3%<br />
114 1.7% 115 1.7%<br />
520 7.7% 531 7.7%<br />
50 0.7% 52 0.8%<br />
710 10.5% 725 10.5%<br />
6,733 100% 6,880 100%<br />
62 63<br />
Permanent<br />
Workforce<br />
4,104<br />
1,333<br />
424<br />
5,861<br />
2008 2009<br />
Trainees % of Permanent Trainees<br />
Whole* Workforce<br />
145 3.4% 4,159 155<br />
107 7.4% 1,384 109<br />
49 10.4%<br />
467 59<br />
301 4.9% 6,010 323<br />
% of<br />
Whole*<br />
3.6%<br />
7.3%<br />
11.2%<br />
5.1%
Campus 2009<br />
German Locations<br />
2009 End-of-Year Figures<br />
Total Workforce<br />
Total Training Days<br />
Total Training Days per Employee<br />
Total Training Investment<br />
Training Investment as % of Earnings<br />
Average Age of Workforce<br />
German Location Totals<br />
2008–2009 End-of-Year Figures<br />
Age<br />
18-25<br />
26-30<br />
31-35<br />
36-40<br />
41-45<br />
46-50<br />
51-55<br />
56-60<br />
>60<br />
Total<br />
in Days<br />
in Days<br />
in €<br />
in %<br />
Munich<br />
4,579<br />
14,240<br />
3.1<br />
2,516,608<br />
0.17<br />
2008 2009<br />
Permanent % of Whole Permanent<br />
Workforce<br />
Workforce<br />
308<br />
5.3%<br />
340<br />
496<br />
8.5%<br />
514<br />
673<br />
11.5%<br />
663<br />
743<br />
12.7%<br />
747<br />
1,035<br />
17.7%<br />
961<br />
1,113<br />
19.0%<br />
1,149<br />
855<br />
14.6%<br />
897<br />
556<br />
9.5%<br />
641<br />
82<br />
1.4%<br />
98<br />
5,861 100.0%<br />
6,010<br />
Overall average at German locations: 43.0 years (2008)/43.3 years (2009)<br />
Years with <strong>MTU</strong><br />
German Location Totals<br />
2008–2009 End-of-Year Figures<br />
Years<br />
0-5<br />
6-10<br />
11-15<br />
16-20<br />
21-25<br />
26-30<br />
31-35<br />
>35<br />
Total<br />
2008 2009<br />
Permanent % of Whole Permanent<br />
Workforce<br />
Workforce<br />
703<br />
12.0%<br />
839<br />
1,435<br />
24.5%<br />
1,195<br />
493<br />
8.4%<br />
760<br />
780<br />
13.3%<br />
604<br />
1,024<br />
17.5%<br />
1,120<br />
713<br />
12.2%<br />
657<br />
405<br />
6.9%<br />
452<br />
308<br />
5.3%<br />
383<br />
5,861 100.0%<br />
6,010<br />
Overall average at German locations: 17.4 years (2008)/17.6 years (2009)<br />
Hanover<br />
1,708<br />
6,759<br />
4.0<br />
798,046<br />
0.11<br />
Berlin<br />
593<br />
1,938<br />
3.3<br />
410,843<br />
0.21<br />
% of Whole<br />
5.7%<br />
8.6%<br />
11.0%<br />
12.4%<br />
16.0%<br />
19.1%<br />
14.9%<br />
10.7%<br />
1.6%<br />
100.0%<br />
% of Whole<br />
14.0%<br />
19.9%<br />
12.6%<br />
10.0%<br />
18.6%<br />
10.9%<br />
7.5%<br />
6.4%<br />
100.0%<br />
Health Rate of Active Workforce<br />
German Locations<br />
2008–2009 Yearly Averages<br />
64 65<br />
Munich<br />
Hanover<br />
Berlin<br />
Total<br />
Salaried Employees<br />
Wage Workers<br />
Total<br />
Salaried Employees<br />
Wage Workers<br />
Total<br />
Salaried Employees<br />
Wage Workers<br />
Total<br />
Salaried Employees<br />
Wage Workers<br />
Total<br />
Accidents<br />
German Locations<br />
2008–2009 End-of-Year Figures<br />
Munich<br />
Hanover<br />
Berlin<br />
Total<br />
Accidents per 1000 Salaried Employees<br />
Accidents per 1000 Wage Workers<br />
Accidents per 1000 Salaried Employees<br />
Accidents per 1000 Wage Workers<br />
Accidents per 1000 Salaried Employees<br />
Accidents per 1000 Wage Workers<br />
Accidents per 1000 Salaried Employees<br />
Accidents per 1000 Wage Workers<br />
Outpatient Contacts<br />
Munich<br />
2008–2009 End-of-Year Figures<br />
2008 2009<br />
97.3%<br />
93.3%<br />
95.6%<br />
96.0%<br />
93.2%<br />
94.1%<br />
97.0%<br />
95.3%<br />
96.0%<br />
97.1%<br />
93.4%<br />
95.2%<br />
4<br />
9<br />
1<br />
1<br />
0<br />
0<br />
5<br />
10<br />
97.0%<br />
93.5%<br />
95.5%<br />
96.7%<br />
93.4%<br />
94.5%<br />
97.0%<br />
94.6%<br />
95.5%<br />
97.0%<br />
93.6%<br />
95.3%<br />
2008 2009<br />
2008 2009<br />
Total 20,241 19,277<br />
(Occupational and general medical examinations, medical check-ups, health-promotion measures and<br />
social counseling)<br />
4<br />
9<br />
0<br />
0<br />
0<br />
0<br />
4<br />
9