Passenger’s Charter
gwr-customer-charter-sept-15-web-copy
gwr-customer-charter-sept-15-web-copy
SHOW LESS
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
What’s inside?<br />
What is our <strong>Passenger’s</strong> <strong>Charter</strong>? 4<br />
How we’ll help you plan your journey 6<br />
Making it easy to buy tickets 8<br />
If you need help when you travel 12<br />
What to expect at our stations 16<br />
What to expect on our trains 20<br />
If things go wrong – including delays and compensation 28<br />
How to get in touch with us 38<br />
Great Western Railway route map 43
Change language