Bay of Plenty Business News February/March 2017

FEBRUARY/MARCH 2017 VOLUME 2: ISSUE 8 WWW.BOPBUSINESSNEWS.CO.NZ FACEBOOK.COM/BOPBUSINESSNEWS 

Bay of plenty 

THE REGION’S BUSINESS VOICE 

SPA 

HOTEL 

LAKEFRONT SPA A 

“GAME CHANGER” 

A lakefront spa and hotel planned in Rotorua 

will be a “game changer” for the city’s 

tourism industry, according to Peter Faulkner, 

general manager of the organisation behind 

it, Pukeroa Oruawhata Trust. 

By GEOFF TAYLOR 

The planned complex, 

eventually featuring a 

five-star hotel, is built 

on the foundation of being 

a spa and wellness destination 

which links neatly with 

Rotorua’s heritage. 

The iwi group’s ambitious 

project is one of a number of 

new developments in what is 

shaping as a booming year 

in the district’s development. 

Rotorua Lakes Council deputy 

mayor acknowledged it was 

going to be a “big year” for 

Rotorua and he saw no sign of 

it dropping off. 

Other projects on Pukeroa 

Oruawhata Group’s books 

include its $20 million development 

of the Trade Central 

shopping centre, construction 

of a state-of-the-art 

81-bed dementia village in 

Ngongotaha and redevelopment 

of the old RSA building 

on Haupapa St to provide café 

and office space. 

Significant projects by 

other businesses around 

Rotorua include Te Puia 

New Zealand Arts and Craft 

Institute’s $18 million redevelopment, 

a new FreshChoice 

supermarket on Te Ngae Rd 

and Holmes Group’s second 

stage of Lynmore Junction 

Continued on page 3 

...a “big year” 

for Rotorua 

Rotorua deputy mayor Dave Donaldson. 

Hansa Chippers - from back yard business to world class design and manufacturer p16

2 BAY OF PLENTY BUSINESS NEWS February/March 2017 

What makes St Peter’s unique? 

St Peter’s, Cambridge School starts 2017 on a 

high with enrolments well ahead of previous years 

and more to come. 

Principal Dale Burden cites 

the enormous opportunities 

for students at St Peter’s – 

access to highly qualified staff, 

world class facilities, a choice of 

curriculum, more than 30 sporting 

options and one of the best performing 

arts faculties in the country 

– as the primary reasons a place at 

the school is so sought after. 

The biggest boarding school in 

the country, the St Peter’s campus 

boasts eight boarding houses. 

Four hundred and fifty out of 

1100 students are boarders. To meet 

the demand for local and boarding 

students, St Peter’s has two new 

extensions to boarding underway, 

with plans to expand the day house 

facilities. An additional day house 

and another new boarding house is 

a possibility too. 

To meet the demand 

for local and boarding 

students, St Peter’s has 

two new extensions to 

boarding underway, with 

plans to expand the day 

house facilities. 

This growth is not unexpected, 

with the school traditionally doing 

very well academically, as well as 

in sports and the arts. 

“St Peter’s offers a genuine 

holistic education and numerous 

opportunities for students,” says 

Dale. 

“And it’s world-class opportunities 

that parents are increasingly 

wanting for their children – opportunities 

that the state simply cannot 

provide.” 

Dale moved to St Peter’s at the 

start of 2016, after 10 years as headmaster 

at Auckland’s Mount Albert 

Grammar School. The opportunities 

he refers to are smaller class 

sizes, outstanding teachers, individual 

care and attention, extensive 

outdoor education opportunities 

and world-class facilities. 

The school also offers a choice 

of qualifications. The national 

NCEA and the International 

Baccalaureate (IB). “St Peter’s 

offers a genuine dual pathway. We 

treat each qualification the same. 

While IB has some clear differences, 

essentially the philosophy that 

underpins both NCEA and IB is 

very similar,” explains Dale. 

St Peter’s starts 2017 with more 

change at the top, following the 

retirement of some senior staff at 

the end of last year. The new associate 

principal, Julie Small comes 

from a similar position at Mount 

Roskill Grammar in Auckland and 

new deputy principal Greg Haines 

comes from St Kentigern College 

in Auckland. They join 20 new 

teachers at the school, many in 

new positions to meet the growth 

in enrolment. 

“The quality of our academic 

staff for 2017 is outstanding. 

We attracted excellent candidates 

for every vacancy. The drawcard 

of St Peter’s was one factor, but 

so was the attraction of living 

in Cambridge or Waikato. While 

a number of new staff are from 

Auckland, there are also some New 

Zealanders returning home from 

overseas and they see Cambridge 

as a great place to raise their children.” 

Innovation continues at St 

Peter’s with the introduction of 

four new sports academies in football, 

netball, cricket and rugby. 

High-profile coaches are leading 

these new academies, including 

former All White and All White 

coach Ricki Herbert, Northern 

Districts cricket coach Owen 

Steverson, former Waikato/BOP 

Magic netballer Amigene Metcalfe 

and former Chiefs rugby player 

Sean Hohneck. 

Arts at St Peter’s continues to 

provide amazing opportunities in 

music, drama and dance. “When 

you put all three together, our 

annual production is world-class. 

Into the Woods, in 2016, was quite 

simply the best school production I 

have ever been to,” said Dale. 

“Our ability to empower every 

student, be they academic, sporting 

or creative, is what makes St 

Peter’s unique.” 

Academic excellence 

Sporting excellence 

World-class performing arts 

Visit our 

open day or book 

a personalised 

tour today. 

Ph: 07 823 3684 

World-class facilities 

OPEN DAY 

Sunday 

1.00pm 

19 March 2017 

Experience our school’s 

unique environment and 

world class facilities 

Years 7-13 

• 

Boys and Girls 

• 

Day and Boarding 

Register at 

enrolment@stpeters.school.nz 

www.stpeters.school.nz

BAY OF PLENTY BUSINESS NEWS February/March 2017 3 

Lakefront spa a “game changer” for Rotorua 

QE Health’s current building which will be 

demolished to make way for the hotel. 

From page 1 

which includes a Motion 

Entertainment venue. 

The lakefront spa and hotel 

development on an 11.4ha 

site alongside Government 

Gardens is expected to provide 

a range of health and 

wellness-orientated facilities, 

servicing both domestic and 

international tourists. 

What we are talking 

about here is the 

first purpose-built 

wellness facility that 

has been created in 

town for 120 years. 

Mr Faulkner said he 

regarded the lakefront spa 

complex as a game-changer 

for Rotorua. 

“It’s a game-changer in the 

context of taking the opportunity 

to capitalise on our 

strategic point of difference 

- geothermal and our culture 

- and building on wellness 

tourism which is one of the 

fastest growing tourism sectors 

and something in which 

New Zealand is not well rep- 

resented. 

“It will move Rotorua away 

from being seen as a package 

tourism market to one having 

a significant depth of exposure 

in the high value market 

and that’s really where we see 

the potential for the city.” 

He said wellness through 

geothermal activity was a 

key point of difference for 

Rotorua. 

“We make no claims about 

being the creators of the concept 

because in fact it was 

the very reason Rotorua was 

established in the first place. 

“It was first settled 650 

years ago, due to the geothermal 

resource. The Crown 

negotiated with the Ngati 

Whakaue iwi 136 years ago, 

because of the uniqueness of 

our geothermal assets with the 

vision of establishing Rotorua 

as a spa city in the southern 

hemisphere. So we are really 

looking on capitalising on 

that.” 

Mr Faulkner said the lakefront 

site was unique and a 

great opportunity to have a 

brownfields development of 

that scale within the heart of 

an established tourist destination, 

right on the lakefront and 

with the geothermal resource 

and the historical connection 

of wellness that went with it. 

“What we are talking about 

here is the first purpose-built 

wellness facility that has been 

created in town for 120 years.” 

Mr Faulkner said Pukeora 

Oruawhata is in discussions 

with the existing tenant, QE 

Health which has a strong 

reputation in the clinical and 

rehabilitation end market. 

“We are talking to them 

about building new facilities.” 

Longer-term, Pukeroa 

Oruawhata is planning a 150 

to 200-bed, five-star hotel 

which in itself could cost $75 

to $100 million. The various 

other facilities on the large 

site could push the cost up 

towards $200 million, he estimated. 

He said the complex is 

an opportunity to establish a 

new market but also to complement 

Rotorua’s existing 

offering which included significant 

investment through 

Skyline Gondola’s additions 

to its product, Te Puia’s 

redevelopment, the Motion 

Entertainment venue, as well 

as ventures such as Canopy 

Tours and the Redwoods 

Treewalk Rotorua. 

Mr Faulkner said Pukeroa 

Oruawhata is working towards 

lodging a resource consent 

application and starting construction 

in October. 

He said the lakefront 

project would help add to 

Rotorua’s shoulder season, 

attracting visitors during the 

winter months. 

Rotorua’s potential as 

a geothermal health spa is 

well recognised by Rotorua 

Lakes Council. In December, 

following the signing of 

an agreement with a South 

Korean city, Rotorua will host 

the country’s first ever Mud 

Festival which emphasises the 

use of mud as a therapy and 

treatment. 

Meanwhile, another of 

Pukeroa Oruawhata Group’s 

projects is making progress. 

Its Trade Central development 

aims to revitalise a dowdy 

area near Rotorua Boys’ High 

School on Amohau St. The 

shopping centre includes 

major tenants Kmart and 

Mitre10 MEGA and provides 

a further 9000 sqm of retail 

space. 

“We are getting strong 

interest from new-to-town 

operators,” said Mr Faulkner. 

“It’s a reflection that as the 

corporate retailers are looking 

around, they see Rotorua 

as providing value for their 

investment.” 

Dave Donaldson said 

all the development taking 

place would put pressure on 

the district’s infrastructure. 

Improvements in the Eastern 

roading corridor, New Zealand 

Transport Agency’s $8 million 

roundabout in front of Te 

Puia, the $4.9 million upgrade 

of Rotorua Airport and the $30 

million wastewater treatment 

upgrade would be significant. 

Work underway at Pukeroa Oruawhata 

Trust’s Trade Central development. 

*Read the full article in this paper, or on our website 

IS DIGITAL TECHNOLOGY GOOD FOR YOUR BUSINESS? 

www.stratusblue.nz 

FIND OUT IN OUR ARTICLE 

IN THIS PAPER 

TECHNOLOGY SOLUTIONS 

FROM GROUND TO CLOUD


Publisher 

Alan Neben 

Ph: (07) 838 1333 Mob: 021 733 536 

Email: alan@wbn.co.nz 

Sales director 

Deidre Morris 

Ph: (07) 838 1333 Mob: 027 228 8442 

Email: deidre@wbn.co.nz 

Editor 

Geoff Taylor 

Ph: (07) 838 1333 Mob: 022 694 1595 

Email: geoff@wbn.co.nz 

Production Manager 

Tania Hogg 

Ph: (07) 838 1333 

Email: production@wbn.co.nz 

ADVERTISING 

INQUIRIES 

Please contact: 

Sales manager 

Jody Anderson 

Ph: (07) 838 1333 Mob: 027 236 7912 

Email: jody@bopbusinessnews.co.nz 

Account manager 

Daphne Keller 

Ph: (07) 552 6273 Mob: 027 552 6283 

Email: daphne@bopbusinessnews.co.nz 

ELECTRONIC 

FORWARDING 

Editorial: 

News releases/Photos/Letters: 

geoff@wbn.co.nz 

Production: 

Copy/Proofs: 

production@wbn.co.nz 

Subscriptions: 

kim@wbn.co.nz 

Waikato Business 

Publications Ltd specialises 

in business publishing, 

advertising, design and print 

media services. 

Bay of Plenty Business News 

has a circulation of 8000, 

distributed throughout the Bay 

of Plenty between Waihi and 

Opotiki including Rotorua and 

Taupo, and to a subscription 

base. 

WaikatoBusiness 

PUBLICATIONS 

12 Mill Street, Hamilton PO Box 1425, 

Hamilton, 3240. Ph: (07) 838 1333 

Fax: (07) 838 2807 | www.wbp.net.nz 

www.bopbusinessnews.co.nz 

From the editor 

This month’s Bay of 

Plenty Business News 

features stories from 

Tauranga and Rotorua demonstrating 

the scale of growth 

going on, but also some of the 

challenges that go with that 

growth. 

Tauranga is now New 

Zealand’s fifth largest city and 

the expansion shows no sign 

of slowing with extra impetus 

coming from the signing with 

Government late last year of a 

Housing Accord. 

The Housing Accord is an 

important means for council 

to address the lack of affordable 

housing which has become 

an unfortunate by-product 

of the housing boom. The 

accord won’t be a silver bullet 

but over time it will at 

least ensure there is sufficient 

housing supply to meet the 

demand. 

Meanwhile this month 

we also feature Pukeroa 

Oruawhata Trust’s $200 million 

lakefront spa and hotel 

which will build on the city’s 

reputation as an international 

spa and wellness location. It 

is just one of many significant 

projects lined up for Rotorua 

this year. But the onus will 

also be on Rotorua Lakes 

Council to ensure infrastructure 

- such as new roading 

to reduce congestion issues 

- also remains a major focus. 

Geoff Taylor 

Editor 

Property management – perfect 

for out of town investors 

In the last issue of Bay of 

Plenty Business News I briefly 

touched on the reasons as 

to why property owners should 

consider commercial property 

management. 

This article will focus on 

examples of why owners have 

made the transition to professional 

property management 

for their commercial investments. 

Out of town investors purchase 

investments outside the 

cities or towns that they live and 

would usually invest in often to 

provide them with more opportunities 

and more favourable 

yields. 

Managing a property under 

these circumstances can be very 

daunting. More often than not 

owners do not have any knowledge 

or relationship with local 

contractors when issues arise 

with tenants and the building. 

Having no relationship with 

local contractors leaves landlords 

open to poor advice, poor 

workmanship and over charging. 

Without that preferred contractor 

relationship a lack of 

response times on urgent matters 

can arise. 

Owners start to realise that 

the distance between them and 

their investment property leaves 

them vulnerable to issues arising 

that they are either unaware of 

or cannot keep a close watch on. 

Once investors have settled 

into the benefits of having a 

property professionally managed 

many are deciding to bring 

their other properties into the 

management portfolio to ensure 

their house is in order should 

ill health strike. Sudden death 

or long-term illness is stressful 

enough for families without having 

to try and take over management 

of their loved one’s investment 

portfolio. They believe this 

will create panic and stress for 

their already struggling family 

members. Professional management 

will keep the properties 

running smoothly, income coming 

in and data and accounts 

readily accessible for family 

members, accountants and lawyers. 

Is now the time to start thinking 

commercial property management? 

Jan Cooney, commercial property 

manager at Bayleys Tauranga. 

Phone 027 408 9339 / www. 

bayleys.co.nz 

Commercial 

Property 

Management 

Bayleys Commercial Property Management covers both commercial 

and industrial across the Bay of Plenty and New Zealand. Situated 

in the middle of what is considered to be the Golden Triangle of 

investment property is our results driven team. 

We understand that to maximise the return on your property 

you need: 

Professional property management 

A business partner that understands your investment, 

views and goals 

At Bayleys, we believe 

relationships are what 

businesses are built 

on and how they 

succeed. 

SPEAK TO BAYLEYS TODAY 

Jan Cooney 

Commercial Property Manager 

B 07 579 0609 M 027 408 9339 

jan.cooney@bayleys.co.nz 

Brodie Thomas 

Commercial Property Management Assistant 

B 07 579 0608 

brodie.thomas@bayleys.co.nz 

247 Cameron Road, 

Tauranga 

Success Realty Ltd, Bayleys, 

Licensed Under The REA Act 2008


Business Hub | Tauranga 

GIVING 

EMAC ELECTRICAL 

A POWERFUL BUSINESS ADVANTAGE 

EMAC Electrical‘s Marty Forsman doesn’t lug around a van load of manuals when 

servicing kiwifruit cool store machinery any more. He gets all the details he 

needs straight from his trusty tablet. His local Business Hub Manager, Sue Dyke, 

also checks in with him regularly to make sure he’s getting the best value and 

support, to help him make the most of his new tools for the trade. 

Read the full story at spark.co.nz/taurangabusinesshub 

TALK TO US AT SPARK BUSINESS HUB TAURANGA. 

WE’RE LOCAL LIKE YOU. 

0800 482 842 info@hubtauranga.co.nz 

SPA1951_TAU


Café's magic formula 

for success 

A couple with a multi-cultural recipe for 

success - enjoyed in no small measure 

by customers at their Abracadabra Café 

and Bar - scooped up one of the top titles 

in last year’s Westpac Rotorua Business 

Excellence Awards. 

By VIV POSSELT 

Kiwi Nadia Goldbert 

and her Hawaiianborn 

partner Justin 

Genest were presented with 

the Rotorua, Bay of Plenty, 

Waikato Monthly Visitors’ 

Guide – Hospitality Business 

Award at October’s ceremony 

in Rotorua. 

Delighted with a big win 

on their first attempt at the 

prestigious awards, the couple 

was equally proud to have 

also been nominated for the 

Best Service Award, and have 

one of their staff nominated as 

Employee of the Year. 

Abracadabra is the first 

business they have owned. 

“We couldn’t really believe 

it, especially when looking at 

the size of some of the companies 

we were up against,” 

Justin said. 

The business might be 

their first, but the award isn’t. 

Abracadabra was named the 

People’s Choice 2015 winner 

at the Rotorua Hospitality 

Awards, and a year before, the 

venue took an award for the 

Rotorua’s Abracadabra Café and Bar award winners 

Nadia Goldbert and Justin Genest with their story in 

the 2016 New Zealand Café Cookbook. 

Best Barista for Rotorua. 

Nadia also considers their 

inclusion in the 2016 New 

Zealand Café Cookbook as a 

real feather in their cap. The 

niche publication features 

Abracadabra among 50 of the 

country’s cafes selected by 

British food writer and editor, 

Anna King Shabab. In her 

introduction to the 2016 edition, 

Anna says many of the 

café owners in the book have 

spent years travelling, and it is 

that background she believes 

reflects in the passion those 

owners bring to their tables. 

Nadia and Justin, who 

bought Abracadabra just a fortnight 

after returning to New 

Zealand more than two and a 

half years ago, embody that 

view. 

A one-time flight attendant, 

former Miss Rotorua 

and Miss Tourism World NZ, 

Nadia spent nine years travelling 

the world before deciding 

to come home. By then, she 

had snagged the tall Hawaiian 

from whom she fatefully asked 

directions during a sojourn in 

Los Angeles. 

Justin’s own background 

included a lengthy spell working 

in restaurants and pubs 

while putting himself through 

university. He later managed 

one of Waikiki’s top restaurants 

before travelling and 

working in California where 

he met Nadia. 

Among the raft of reasons 

behind their decision to come 

back to New Zealand is family 

– the couple will marry locally 

this month. 

Nadia and Justin were 

already familiar with the 

Rotorua venue once known as 

Monkey Joes, and the search 

for a buyer almost three years 

ago dovetailed perfectly with 

their desire to own their own 

spot. Since making the purchase, 

they have made numerous 

changes. What had been 

a Mexican/Moroccan-themed 

venue changed to one with a 

more rustic, bohemian flair, 

and Abracadabra now offers 

distinct café, bar and garden 

areas, as well as several smaller 

rooms. It can accommodate 

up to 100 people, with the 

flexibility of being able to host 

different functions and activities 

without having to close to 

the public. 

The couple’s win in the 

business awards has attracted 

a lot of attention. 

“The response has been 

amazing,” said Nadia. “I am 

continually surprised at how 

many people know about it.” 

The win also validates the 

couple’s decision to introduce 

what Justin terms a “full service 

sequence”, a US-based 

management system that 

Nadia says works particularly 

well when combined with 

the more relaxed and friendly 

Kiwi approach. 

“It is intended to get the 

restaurant running at an optimal 

level – and to bring the 

staff on board with that,” said 

Justin. “It is really important 

to us that we provide a 

happy working environment 

for everyone.” 

Nadia said another initiative 

that had borne fruit was the 

decision to go through the sixmonth 

mentoring programme 

offered through the Rotorua 

Chamber of Commerce. 

“We did that in our first 

year of operation … it was 

invaluable. Among so much 

more, it taught us that our personal 

life and goals are all part 

of the success of the restaurant 

– it is all inter-linked. 

“We have gone on to incorporate 

so much of ourselves 

into Abracadabra, which has 

helped us turn it into what it 

needs to be to thrive - a destination 

restaurant.” 

Those efforts, combined 

with a determination to adhere 

to sustainable practices and the 

support of an increasing number 

of local organic providers, 

are being seen as central to 

Abracadabra’s success. 

And while Nadia and Justin 

are content to “live the dream” 

for the time being, they have 

longer-term plans in the works. 

“But for now, it’s just baby 

steps,” laughed Nadia. 

07 578 9144 

Tauranga Windscreen 

54 First ave, Tauranga 3110 

info@taurangawindscreen.co.nz 

www.taurangawindscreen.co.nz 

15094 

Hamilton Windscreen LWP.indd 1 

2/12/10 9:23:50 AM

The investment 

year ahead 

The start of a year is always a good time 

to reflect on the year past, and plan for 

the coming year. In terms of investment 

markets, the report card for 2016 shows a 

year of two halves. 

Actually, it was more a 

year of three quarters, 

and a last quarter. The 

defining event affecting the 

last quarter was of course the 

election of Donald Trump in 

November. The lead-up to 

the election and the immediate 

period following the election 

saw increased volatility 

in markets around the world. 

Markets do not like uncertainty, 

and uncertainty was delivered 

in bucket loads in the last 

quarter as markets struggled to 

understand the implications of 

the election result. 

Policy announcements of 

the President-elect indicated 

greater investment in infrastructure, 

defence, and tax 

cuts. All of these changes 

would require borrowing to 

fund them. As a result, longer 

term interest rates moved up 

in the United States. This in 

turn had a ripple effect across 

the world, including New 

Zealand. 

In New Zealand, in the last 

quarter, we saw bond markets 

negatively affected as 

investors were prepared to 

sell longer-dated fixed interest 

securities at a lower price, on 

the expectation that they could 

reinvest into new securities 

with a higher interest rate. 

On the sharemarket, companies 

with strong dividend 

yields, such as property companies, 

were sold down on 

the expectation that property 

values would fall lower, due to 

higher interest rates. 

Overall, despite the downturn 

in the last quarter, the New 

Zealand sharemarket returned 

8.8 percent for the 2016 calendar 

year, as measured by 

the NZX50 Gross index. This 

index measures the capital and 

income returns of the 50 largest 

companies on the market. 

The world sharemarkets were 

up 7.5 percent in US dollar 

terms, and 5.9 percent in NZ 

dollar terms due to a slight 

rise in our dollar against the 

US dollar, as measured by the 

MSCI World index. 

The Official Cash Rate 

(OCR) was lowered 75 basis 

points to a new low of 1.75 

percent over the year as inflation 

was next to zero. The 

Reserve Bank of New Zealand 

Hobbiton experience offers 

exciting hosting selections 

Hobbiton Movie Set 

Location 

Experience the real Middleearth 

with a spectacular 

event at Hobbiton Movie Set. 

Situated on a 1250 acre 

working sheep and beef farm 

is The Hobbiton Movie Set. 

When scouting around for 

settings for his epic movie 

adaptation of The Lord of the 

Rings Trilogy, Kiwi director 

Sir Peter Jackson found just 

what he was looking for in 

the green paddocks of Waikato 

just outside Matamata. 


WHAT TO DO WITH YOUR MONEY 

> BY BRETT BELL-BOOTH 

Bay of Plenty benefits from Ultrafast Fibre roll out 

Bay of Plenty communities 

will benefit 

from an announcement 

that Ultrafast Fibre has won 

a contract to connect a further 

12 central North Island 

communities as part of the 

Government’s ultra-fast 

broadband (UFB) initiative 

expansion. 

Te Puke, Omokoroa and 

Katikati are among the new 

locations that will benefit over 

the next few years. 

Ultrafast Fibre (UFF) has 

already successfully completed 

deployment of a 3000 

kilometre fibre optic network 

to eight central North Island 

cities and towns under the 

first tranche of the UFB initiative. 

The current UFF network 

is available to more than 

190,000 homes, businesses, 

schools, medical centres and 

hospitals. The Hamiltonbased 

company has already 

connected around 67,000 of 

those premises, as demand 

for next generation broadband 

continues to grow rapidly. 

UFF chief executive, 

The Hobbiton Movie Set Tour 

The Hobbiton tour acts as 

a perfect incentive activity. 

Your guide will escort you 

through the twelve-acre site, 

recounting fascinating details 

of how the Hobbiton Movie 

Set was created. Hobbit holes, 

The Green Dragon Inn, the 

Mill and other structures can 

be viewed and you will see 

how this beautiful piece of 

Waikato farmland was transformed 

into The Shire from 

Middle-earth. 

William Hamilton says the 

expanded network footprint 

– which will reach a further 

22,790 homes and businesses 

over the next few years – is 

eagerly anticipated by these 

communities and the Retail 

Service Providers who will 

offer them fibre broadband 

services. 

“We know smaller centres 

are very keen to access the 

same high-speed communication 

infrastructure as the big 

cities already do. Along with 

our partners, we are delighted 

to be recognised for our 

achievements to date and to 

now continue playing such an 

important part in expanding 

access to this fantastic opportunity 

for New Zealanders,” 

says Mr Hamilton. 

Ultrafast Fibre is 100 

percent community owned 

through WEL Networks Ltd 

and Waipa Networks Ltd. 

The areas allocated to 

soon join the Ultrafast Fibre 

network are Ngaruawahia, 

Huntly, Kihikihi, Raglan, 

Eltham, Inglewood, Stratford, 

The Green Dragon Inn 

The Green Dragon Inn was 

the meeting place for all residents 

of Hobbiton, who would 

gather in the warm surroundings 

of the bar to chatter about 

the day’s events. 

An exact replica of The 

Green Dragon Inn, as seen in 

The Lord of the Rings and The 

Hobbit trilogies, has been masterfully 

recreated in the heart of 

The Shire. 

The barrels of The Green 

Dragon Inn are filled with our 

exclusive Southfarthing ale, 

stout, cider and gingerbeer, a 

perfect match to any feast in 

Waitara, Putaruru, Te Puke, 

Omokoroa and Katikati. 

“We are pleased to be in a 

position, where we can now 

talk directly with the communities 

and stakeholders in the 

extended footprint about the 

programme schedule ahead. 

Of course, today’s announcement 

is also great news for our 

Retail Service Provider partners 

who will be able to offer 

highly competitive broadband 

plans as areas are completed. 

It is certainly an exciting time 

of growth and opportunity for 

everyone.” 

Mr Hamilton says increasingly 

people expect reliability, 

consistency of performance as 

well speed from their broadband. 

As more and more high 

definition TV, video and gaming 

content is accessed online, 

often from multiple devices 

at the same time, this is really 

only possible on ultra-fast 

fibre broadband. 

“As well as benefits to 

householders accessing an 

ever-increasing digital world, 

with ultra-fast broadband, 

has a target of keeping inflation 

between one percent and 

three percent, so a lower OCR 

is an attempt at trying to stimulate 

growth and inflation. 

Looking ahead for the rest 

of 2017, uncertainty still exists 

as President Trump’s early 

days are yet to reveal whether 

his election rhetoric will 

translate into concrete action. 

However, sharemarkets have 

increased in value on the back 

of higher expected growth, 

from increased spending flowing 

into increased corporate 

earnings. Economic growth is 

expected in the United States 

to underpin reasonable returns. 

European economic activity 

also is on the improve, and 

in the United Kingdom, those 

companies with an export 

focus are seen to do better as 

Sterling loses value as Brexit 

the capability and potential 

of business communities in 

these towns will be fully 

unleashed as they take full 

Investment Advisor with Forsyth Barr Limited in Tauranga. 

Phone: (07) 577 5725 or email brett.bell-booth@forsythbarr.co.nz 

the Shire. 

The Party Marquee 

The Party Marquee is our 

fully themed marquee created 

from authentic canvas. The 

marquee has beautiful hardwood 

floors and has been 

placed adjacent to The Green 

Dragon Inn. 

Festively decorated throughout 

with glowing lanterns and 

coloured bunting, the Party 

Marquee creates a party atmosphere 

to remember. 

Evening Dinner tours 

Experience Hobbiton Movie 

Set at dusk with a guided 

evening tour through the Shire. 

The tour concludes at The 

Green Dragon Inn with a complimentary 

beverage from our 

exclusive Hobbit Southfarthing 

range. The guests will then be 

moved through into The Green 

Dragon dining room and treated 

to a banquet feast fit for 

a Hobbit. The tables will be 

full of traditional Hobbit fare 

and, as is the tradition in the 

Shire, second helpings are 

encouraged. To conclude this 

premium Hobbiton Movie Set 

experience, after dinner the 

guests will rejoin their guide to 

make their way back through 

competitive advantage of 

practically unlimited data and 

cloud computing, equal to that 

you would expect to find in 

If you are considering your current 

investment arrangements, perhaps 

it’s time to get a complimentary review 

Forsyth Barr is a New Zealand owned firm with 21 offices nationwide 

including three offices in the Bay of Plenty and Waikato regions. 

Supported by Forsyth Barr’s research and investment expertise, our Authorised 

Financial Advisers can work with you to deliver a personalised approach taking 

into account your investment objectives, preferences and your tolerance for risk. 

To make an obligation free appointment to discuss your investment 

arrangements, contact your local Forsyth Barr office by calling 0800 367 227. 

We look forward to discussing how our investment advice can work for you. 

Disclosure Statements are available on request and free of charge. 

Fees and charges will apply if you elect to have a continuing relationship with Forsyth Barr. 

nears. 

Here at home, it does look 

like we have seen the bottom 

in interest rates, with mortgage 

rates already starting to lift. 

Residential property seems to 

have peaked, or at least be 

close to its peak. While deposit 

rates are likely to see some lift, 

large increases are not expected. 

Longer term bonds will 

also require small increases in 

rates above the four percent 

to five percent mark being 

offered last year, to attract 

investors. Our local sharemarket 

is expected to increase in 

value in the high single digit 

range over the year, with better 

returns more likely from those 

companies with a growth and 

export focus rather than an 

income focus. 

Risk is always something 

to be considered for investors. 

Global bank UBS identifies 

five main risks, part of 

a list of 28 identified risks, 

in 2017: 1) Trumponomics – 

non-delivering Trump promises; 

2) Rising protectionism; 3) 

Geopolitics; 4) Populism leading 

to European disintegration; 

5) Withdrawal of central 

bank support. While each of 

these risks on their own may 

derail investors’ expectations 

this year, none are considered 

highly probable. 

Overall then, a year of 

modest returns is expected for 

investors with a diversified 

investment portfolio. 

This column is general in 

nature and is not personalised 

investment advice. Disclosure 

Statements for Forsyth Barr 

Authorised Financial Advisers 

are available on request and 

free of charge. 

the wandering paths of the 

Shire. Each guest will receive 

an authentic handheld lantern 

to light the way. This stunning 

journey under moonlight 

will travel through the village 

breathtakingly lit up with 

Hobbit hole chimneys smoking 

and lanterns glowing against 

the darkness. 

major first world cities. This 

represents a very significant 

economic development opportunity,” 

says Mr Hamilton. 

TAU5162-01 – © Forsyth Barr Limited August 2016 

WHERE ARE YOU IN THE DIGITAL 



RACE FOR THE 

CUSTOMER? 




Company’s 

brand is a key 

to success 

All businesses large and small need to 

develop a brand. To think that branding 

is only important to large corporates that 

have deep marketing budgets can be a 

mistake. 

Branding can be the differentiating 

factor between 

customers choosing you 

over your competitors. 

Your brand provides a face 

to your business. It is the combination 

of your business name, 

your logo and how and when 

you interact with your prospects 

and customers. A brand is 

your company’s reputation and 

how you are perceived by your 

customers. Basically it provides 

a promise for what your 

customers can expect from you. 

Develop a “voice” for 

your company that 

reflects your brand. 

Having a well-defined brand 

helps customers to remember 

you. It can build customer loyalty 

and lead to repeat as well 

as referral business. Brands are 

all about getting an emotional 

response and adding intrinsic 

value to your product or service. 

So take a moment and 

reflect on your brand. If you 

think you don’t have a well-defined 

brand, here are some 

steps to get you started. 

First up it is important to 

spend time in researching, 

defining, and building your 

brand. You need to consider 

what is your company’s mission, 

what are the benefits of 

your products and services 

and what do your customers 

think of you. Do your research. 

Learn the needs and habits of 

your current and prospective 

clients. 

From here you can develop 

some key brand values and 

attributes and turn them into 

brand messaging to communicate 

what your company is 

about. Develop a “voice” for 

your company that reflects 

your brand. This sets the tone 

for all your communications 

and interactions with your customer 

– whether you are formal 

or conversational, this should 

be followed through in every 

communication with your customer 

– written and face to 

face. 

Make sure all your marketing 

material supports your 

brand and your company voice. 

Make sure you create templates 

for your marketing materials. 

Try and use the same colour 

scheme, logo placement and 

look and feel throughout all 

your materials. 

You need to integrate your 

brand in everything you do - 

how you answer the phone, 

what your sales people wear, 

and your customer service 

GROWING YOUR BUSINESS 

> BY DARREN MCGARVIE 

Darren McGarvie is co-founder and Chief Coach of the 

Firestation, the Bay’s only business growth centre. To find out 

more go to www.thefirestation.nz or email grow@thefirestation.nz 

policy. Every person in your 

business should be aware of 

your brand values and brand 

messages. 

And finally be consistent. 

Your brand should become 

part of your organisation culture 

with your staff living and 

breathing it in everything they 

do. 

Braemar Hospital 

taking good care of you 

Braemar Hospital – one of the largest 

private surgical hospitals on a single site 

in New Zealand. 

• More than 100 top class Specialists 

• 10 state of the art operating rooms 

• Full HDU / ICU facilities 

• Ensuites in all inpatient rooms 

• Patient lounges and courtyards 

• Private chemotherapy 

Ask for Braemar 

www.braemarhospital.co.nz 

24 Ohaupo Road 

Hamilton 

Phone 07 843 1899 | Fax 07 834 3944


Accord signs off on Tauranga growth spurt 

Tauranga’s rapid growth to be ranked New 

Zealand’s fifth largest city shows few signs 

of slowing with extra fuel added to the 

growth tank, thanks the city signing off with 

government on a Housing Accord late last year. 

By RICHARD RENNIE 

In one of his first significant 

civil tasks new mayor Greg 

Brownless and Minister for 

Building and Construction Dr 

Nick Smith signed the Accord 

in December. 

The move marked the second 

such accord Tauranga has 

entered into with the government, 

and it opens the door to 

providing developers more time 

to approach council to consider 

zoning new special housing 

areas. 

Andrew Mead, acting manager 

for city planning and 

growth said developers now 

have an additional three years 

to lodge requests for the special 

housing areas, coming on top 

of the two years covered by the 

previous Accord. 

The previous Accord 

resulted in 11 special housing 

areas being established, with 

total potential for 2970 new 

dwellings, well in excess of the 

original target of 1400. 

By October last year a 

total of 989 new sections had 

been consented and 198 building 

consents issued, and more 

applications are in the planning 

pipeline. 

Andrew says the new 

Tauranga Housing Accord will 

continue to deliver targets based 

on current market conditions, 

and assumes these conditions 

remain similar for the coming 

three years. 

“Should there be a change in 

market conditions these targets 

may be reviewed,” he said. 

The targets of 1700-1800 

A practical approach to 

systems and processes 

dwelling consents for this year, 

1750-1850 next and 1800-1900 

for 2019 are relatively consistent 

but come against the background 

of a red hot property 

market in the city and the wider 

Western Bay area. 

Tauranga’s population now 

exceeds Dunedin’s by 1200, 

reaching 128,200 based on 

Statistics New Zealand data. 

While Tauranga’s urban population 

had exceeded Dunedin’s 

for several years the latest figures 

cover the population estimate 

for the larger territorial 

district. 

The city’s median house 

price hit $600,000 in December, 

based off Real Estate Institute 

of New Zealand figures, up a 

massive $130,000 on December 

2015 and representing a 27 percent 

gain over only a year. 

In signing the Accord 

Mayor Greg Brownless said 

the continued implementation 

of the Housing Accord was an 

important means for council to 

support the provision of more 

affordable housing for the city. 

Housing affordability in 

Tauranga has long run behind 

the national average. Early this 

year the city claimed the dubious 

honour of being ranked the 

ninth most unaffordable city 

out of 450 around the world 

by Demographia International, 

putting it ahead of the likes of 

Los Angeles, London and San 

Francisco. 

“Tauranga has issues related 

to housing affordability. 

The median house price is now 

7.45 times the value of the 

median income. To be considered 

affordable I am told this 

should be three or less,” Mayor 

Brownless said. 

“Housing affordability is a 

complex issue that requires consideration 

of wider issues, all 

of which this Accord does not 

address. What the Accord will 

do is assist in providing a wellfunctioning 

housing market 

with sufficient housing supply 

to meet the demand.” 

Under the Accord development 

over the next three years 

will be mainly taking place 

at the Lakes in Tauriko as the 

western corridor and Wairakei 

in Papamoa East. 

Like Hamilton city which 

has also signed an Accord, 

Tauranga City Council is eligible 

to make an application 

to the Housing Infrastructure 

Fund to seek support to fund the 

infrastructure required to cater 

for growth. 

Andrew Mead said the council 

is considering this option in 

coming months. 

He said it was likely the 

council would be forming special 

housing areas and zones. 

Green fields large scale urban 

growth areas such as Te Tumu 

in the east and Tauriko West 

were likely to be zoned housing, 

rather than designated as a special 

housing area. 

But the move to more housing 

growth comes with some 

constraints around it. 

Andrew acknowledged the 

short term constraint was the 

building industry’s capacity, 

with the market already buoyant 

and a shortage of related skills 

in the region. 

“In the longer term, funding 

infrastructure will become a 

major challenge.” 

But Johnny Calley, president 

of Tauranga Registered Master 

Builders is relaxed about the 

impending demand for building 

services the Accord is likely to 

bring to the region. 

“I think 12 months ago the 

local industry struggled to keep 

up with demand but progressively 

businesses have upsized 

or re-scaled to deal with that 

growth. There is still pressure 

on the smaller sub-contractors 

especially around electricians, 

painters and bricklayers, but the 

bigger trades including builders 

have been able to cope.” 

He sees a shift in the type 

of demand for houses making 

the Accord something the local 

construction sector can adjust 

to. 

“With greater restrictions on 

lending for investors, we are 

seeing a drop in investor activity, 

and the Housing Accord 

work will take up from that.” 

He is confident there is 

ample land area to accommodate 

future expansion, particularly 

through eastern Papamoa. 

However at this point supply of 

houses is slightly behind where 

it needs to be, giving legs to the 

current surge to keep running 

for some time yet. 

“We are also seeing a lot 

more building activity through 

the Western Bay of Plenty, in 

Omokoroa and Katikati.” 

However he is not so certain 

affordability in the Bay is likely 

to improve any time soon. 

“In the last 12 months we 

have seen land costs double. 

Unless they can control the 

price developers are charging, it 

will be hard to control the price 

of house and land packages.” 

He does however believe 

Tauranga prices may be nearing 

a peak as affordability issues 

start to pinch potential buyers. 

MONEY MATTERS 

> BY MICHELLE HILL 

Michelle Hill is director and partner at BDO Rotorua, Chartered 

Accountants and Advisers. To find out more visit bdorotorua.co.nz or 

email rotorua@bdo.co.nz 

PROPERTY VALUATION 

SERVICES 

Quite often we can feel 

as though we are juggling 

all parts of the 

business that we own. Trying 

to be everything to everybody. 

You neglect to take time out 

for yourself; there is little or 

no time for family, friends and 

holidays. 

Let’s take a step back from 

the business we own, and take 

a good hard look at things. 

Think about your role in the 

business objectively and ask, 

“How can I improve the business 

without working harder?” 

Think about how you could do 

more but in less time. Ask yourself, 

“Without me, what would 

happen to this business”? What 

could you do so that you do 

have time for family and friends 

and to take that holiday? 

How can your business be 

different? Consider why you 

went into this business in the 

first place. Often it is to give 

you the ability to earn more, 

take time off when you would 

like, or simply because you 

didn’t want to work for someone 

else. Are you achieving the 

goals that you set out to achieve 

when you went into business? 

What we need to do in taking 

this step back from the business, 

is to consider our role in the 

business as a job. 

What needs to happen is we 

need to start with the end in 

mind and work backwards. This 

is where planning for the business 

comes to the forefront. 

We need to break the cycle 

that we are currently operating 

in, through the use of systemisation. 

The key is to developing 

systems for everything, allowing 

for someone to undertake 

our role if we were not there. 

You may be thinking developing 

systems takes time, and I 

do not have time, things change 

and make systems out of date, 

there is so much personalising 

that goes on in my role that I 

could not possibly systemise it. 

The truth is that 80 percent of 

what we do is repetitive. Think 

about this carefully before you 

discount it. Think about: 

• Improved productivity – less 

time spent on wasted unproductive 

activities 

• Improved workflow management 

–work will be getting 

done faster 

• The more time allocated to 

systemising, the more spare 

time we are going to end up 

having. 

Then there are the advantages 

of systemising that will 

convince even those who doubt 

you: 

• Improved quality control 

– You remove the personal 

element from decisions 

providing a consistent high 

quality, there is consistency 

– everyone is doing things 

the same way 

• Reduced dependency on 

key people - The business 

becomes systems dependent 

not people dependent, you 

are able to recruit less experienced 

people, it allows others 

to carry out certain parts 

of your role as necessary 

• Reduced upward delegation 

– Higher level work is able 

to be done by lower level 

people, systems empower 

staff to learn new tasks and 

gain additional responsibilities 

so they can progress 

to higher positions within 

the business. This means the 

managers and owners are no 

longer the bottlenecks 

• Reduced stress and improve 

lifestyle – as the business no 

longer relies on your daily 

presence 

• Time freed for higher level 

activities – strategic planning, 

management issues, 

customer nurturing 

• Enables you to expand 

systems which make it 

easier to train new people. 

Systems make it easier to 

keep people, significantly 

reducing staff turnover costs 

In many businesses, systems 

tend to be paper-based, 

not secure, some systems are 

missing, the systems are only 

structured around operations 

and administration, they are not 

linked to position descriptions, 

and without an effective search 

engine. But the biggest problem 

of all, is that they are permanently 

under construction, they 

are never finished! 

That is why you need to create 

the “way that we do it here” 

for your business. Develop 

systems, processes and documentation 

to ensure the business 

runs smoothly, efficiently, 

consistently, effectively … and 

without you. 

Covering the Bay of Plenty and Coromandel - lakes to sea! 

Let us take the stress out of your residential and 

lifestyle property decisions. 

0800 463 378 

adrienne.m@propertyindepth.co.nz 

www.propertyindepth.co.nz 

40255 

REPORT SHOWS SME'S PLAN TO 

*Joint report by Salesforce and Deloitte Full article can be found in this paper. 


INCREASE ICT HARDWARE 

SPEND BY 30% * 




HELLO 

TRAVEL 

HELLO 

OFFERS 

TRAVEL 

OFFERS 

EARN AND SPEND FLY BUYS WITH 

HELLOWORLD! PLUS COLLECT UP TO 

500* EARN BONUS AND SPEND FLY BUYS FLY POINTS BUYS WITH ON 

YOUR HELLOWORLD! 2017 UK/EUROPE PLUS COLLECT HOLIDAY UP TO 

500* BONUS FLY BUYS POINTS ON 

YOUR 2017 UK/EUROPE HOLIDAY 

EARN AND REDEEM 

AMERICAN EARN AND EXPRESS REDEEM 

MEMBERSHIP AMERICAN REWARDS 

EXPRESS 

MEMBERSHIP REWARDS 

FANTASTIC CRUISE DEALS OUT 

THIS 

FANTASTIC 

MONTH; 

CRUISE 

INCLUDING 

DEALS 

FLY 

OUT 

FREE THIS OFFERS, MONTH; ONBOARD INCLUDING CREDIT, FLY 

BEVERAGE FREE OFFERS, PACKAGES ONBOARD & MORE! CREDIT, 

BEVERAGE PACKAGES & MORE! 

TAKE ADVANTAGE OF NO 

PAYMENTS AND NO INTEREST 

FOR TAKE 15 MONTHS ADVANTAGE WITH OF Q NO CARD* 

PAYMENTS AND NO INTEREST 

FOR 15 MONTHS WITH Q CARD* 

FREE* HELLOWORLD CABIN 

SUITCASE WHEN YOU BOOK 

FREE* HELLOWORLD CABIN 

YOUR HOLIDAY WITH ONE OF 

SUITCASE WHEN YOU BOOK 

OUR 

YOUR 

5 

HOLIDAY 

BAY OF PLENTY 

WITH ONE 

STORES 

OF 

OUR 5 BAY OF PLENTY STORES 

UK/EUROPE EARLYBIRD 

SPECIALS 

UK/EUROPE 

ON NOW 

EARLYBIRD 

– AIRFARES, 

ACCOMMODATION, SPECIALS ON NOW TOURS, – AIRFARES, CRUISES 

ACCOMMODATION, & OTHER FABULOUS TOURS, DEALS! CRUISES 

& OTHER FABULOUS DEALS! 

helloworld Rotorua 1235 Tutanekai St 07 349 4130 

helloworld helloworld Mt Maunganui Rotorua 149 1235 Maunganui Tutanekai Road, St Downtown the Mount 07 07349 5724130 

3040 

helloworld Tauranga Mt Maunganui 265 149 Cameron Maunganui Road Road, Downtown the Mount 07 572 5783040 

0936 

helloworld Tauranga Crossing 2 Taurikura 265 Cameron Drive, Road Tauriko 07 578 9850936 

6375 

helloworld helloworld Whakatane Tauranga Crossing 452 Kakahoroa Taurikura Drive, Tauriko Esplanade Mall 07 07985 3076375 

0122 

helloworld Whakatane 45 Kakahoroa Drive, Esplanade Mall 07 307 0122 

*Conditions: Bonus Fly Buys: Valid on UK or Europe package bookings for travel in 2017, made & paid in full between 20 Feb – 14 Apr 2017. Must book 2 return airfares & a land booking for 2 people (including accommodation, tour or cruise). Land booking must be over the value of $1500 pp. Valid on new bookings purchased in store. Further conditions apply. Fly Buys 

standard terms & conditions apply & can be viewed at www.flybuys.co.nz. Q Card: helloworld Fee of 3.5% applies. No Payments and no interest for 15 months (“Payment Holiday”) available on Q Card Flexi Payment Plans for in-store purchases only. Minimum purchase of $999. Offer expires 30 Jun 17. Q Card lending criteria, fees, plus further terms & conditions apply. 

Rate & fees are correct as at date of publication, subject to change. Free Cabin Bag: Minimum spend of $1000 required with Helloworld Rotorua, Mt Maunganui, Tauranga, or Whakatane. Only one bag per booking. Free bag subject to availability and only offered until sold out. HW0760 

*Conditions: Bonus Fly Buys: Valid on UK or Europe package bookings for travel in 2017, made & paid in full between 20 Feb – 14 Apr 2017. Must book 2 return airfares & a land booking for 2 people (including accommodation, tour or cruise). Land booking must be over the value of $1500 pp. Valid on new bookings purchased in store. Further conditions apply. Fly Buys 

standard terms & conditions apply & can be viewed at www.flybuys.co.nz. Q Card: helloworld Fee of 3.5% applies. No Payments and no interest for 15 months (“Payment Holiday”) available on Q Card Flexi Payment Plans for in-store purchases only. Minimum purchase of $999. Offer expires 30 Jun 17. Q Card lending criteria, fees, plus further terms & conditions apply. 

Rate & fees are correct as at date of publication, subject to change. Free Cabin Bag: Minimum spend of $1000 required with Helloworld Rotorua, Mt Maunganui, Tauranga, or Whakatane. Only one bag per booking. Free bag subject to availability and only offered until sold out. HW0760


Quest Rotorua is 

TripAdvisor’s “best 

in New Zealand” 

Two Rotorua accommodation providers 

have taken out their categories in the 2017 

TripAdvisor Travellers’ Choice Awards, with 

a number of others ranked among the best 

in the country. 

Quest Rotorua Central has 

been declared the best 

hotel in New Zealand, 

with Arista of Rotorua named 

the best family hotel in the 

country and Cedarwood 

Lakeside Motel ranked second 

in the family category. Sport 

of Kings Hotel also featured 

in the top 10 lists as the sixth 

best hotel in New Zealand for 

service. 

Websites like 

TripAdvisor have 

become a key tool in 

the decision-making 

process for modern 

travellers. 

Quest Rotorua Central owners 

Colin and Lisa MacPhee 

opened the hotel four years 

ago after careers working in 

luxury accommodation providers, 

including Huka Lodge and 

Cape Kidnappers. 

“The team at Quest Rotorua 

Central is extremely proud of 

such a placing on the world’s 

largest travel site,” says Mr 

MacPhee. “All staff are dedicated 

to a customer-first 

approach in all that we do 

which is recognised by our 

guests.” 

"It is a great honour to 

attain such an accolade on 

TripAdvisor and we appreciate 

the positive feedback received 

from our guests in recognition 

for the quality of service and 

product offering we have at 

Quest Rotorua Central.” 

TripAdvisor, the world’s 

largest travel planning and 

booking site, determines its 

Traveller’s Choice Winners 

based on millions of reviews 

and opinions collected in a single 

year from TripAdvisor travellers 

worldwide. Remarkable 

service, quality and value are 

all hallmarks of these awards. 

“Websites like TripAdvisor 

have become a key tool in 

the decision-making process 

for modern travellers,” says 

Destination Rotorua chief 

executive Michelle Templer. 

“They provide an open forum 

where a visitor can share their 

experience which in turn can 

have a huge impact for that 

business.” 

“Rotorua is fortunate to 

have a large number of quality 

accommodation options and 

passionate people working in 

this industry and it is fantastic 

that these outstanding Rotorua 

accommodation providers 

have been recognised for their 

excellence.” 

Quest Rotorua Central. 

Other Rotorua accommodation 

providers to be listed 

include; Regal Palms 5 Star 

Resort (24 for Best Hotel), 

Mokoia Downs Estate (11 for 

B&Bs), B&B @ the Redwoods 

(23 for B&Bs), Silver Fern 

Hotel (13 for Luxury), Treetops 

Lodge (25 for Luxury) and 

Accolade Lodge Motel (17 for 

Bargains). 

Wellbeing Investment Series – Round 1: 

Stress and Burnout 

10 practical take home (or to work) strategies 

to identify and manage stress and burnout. 

Start 2017 by investing in the personal and professional development of you and your 

team. Managing stress and burnout is critical for performance, productivity, wellbeing and 

staff morale. You don’t have to wait until next January for a new resolution—we will give 

you strategies to implement straight away! 

You will leave this workshop knowing: 

• The good, the bad and the ugly about stress - how it affects you and how to manage it 

• Burnout how to recognise it and deal with it 

• How easy it is to manipulate your thinking and actions to conquer the negatives of stress 

• How and why a few simple physical activity and healthy eating practices can relieve stress and burnout 

• How nutrition can make a difference to your wellbeing 

At PressGo, our focus is creating healthy and vibrant workplaces. Book today to be part of this opportunity 

to learn new skills, and futureproof the wellbeing of your organisation. Our facilitators have many years 

of experience and look forward to meeting you at the workshop nearest you. 

• Matamata - 

23rd February 

• Taupo - 

13th March 

The Bay of Plenty’s very own job portal. 

Featuring a variety of roles from across the Bay, candidate profiles, locals’ tips on 

what to do and where to go, plus education and business resources. 

It really is better in the bay! 

Steph has worked for over 

30 years in the health and 

physical activity industry 

specialising in coaching, 

educating, and inspiring 

people to lead healthy active 

lifestyles. 

Danielle has a background 

in communications, but 

has moved her focus to 

educating the community, 

including workshops on a 

range of wellbeing topics. 

This workshop is being offered at the introductory 

price of $99 per participant (excl GST). 

• Tauranga - 

30th March 

• Thames - 

11th April 

To register, or to find out what else PressGo can offer: 

Visit: pressgo.co.nz Or contact Danielle@pressgo.co.nz 

Employers jump on board and get your job listing noticed! 

J2766A 

PressGo is a service of Progress to Health 

J9876P 

REPORT SHOWS GLOBAL ONLINE SERVICES 

SPEND TO INCREASE BY 

*Joint report by Salesforce and Deloitte Full article can be found in this paper. 

19% 


* 




The business world is always 

changing; a relentless pursuit 

for progress. 

Is it time for a change in the 

way you usually do things? 

Bravesight is a strategic marketing firm born from an extensive 

technology and software background reinforced with brand 

and design strengths – a change from the usual agency approach. 

We draw on solid research and insights to create a plan that 

develops growth within your business.


Embracing change isn’t always fun. It’s called a comfort 

zone for a reason. It’s easy to stay there but eventually, 

we need to step out and be brave. 

Nearly all aspects of a business must evolve or be 

reinvented along the way. The effects of change can 

be powerful. You will find opportunities, possibilities 

and experiences that will help your business soar. 

Insight, strategy, design and technology 

working together to make your business grow. 

This is Bravesight. 

Talk to us today on 0800 288 867 

or find out more at bravesight.com


IT BUSINESS SOLUTIONS 

VOIP clears the air for 

quality business comms 

Throwing away the old phone system 

and starting anew with a complete digital 

system is now a real option for business 

communications in the Tauranga region. 

Thanks to major fibre optic 

cable upgrades, significant 

hardware improvements 

and some smart software 

options, using the internet as 

a means to communicate not 

only with information but also 

using voice is a viable reality 

that promises to help businesses 

slice back their phone bills. 

Bay of Plenty based AcrePC 

has established itself as the 

region’s pre-eminent Voice 

Over Internet Protocol (VOIP) 

service provider, switching 

more businesses onto using 

their internet service provider 

as the means of communicating 

via voice. 

AcrePC director Sarah Rice 

says businesses in the Bay of 

Plenty are well positioned to 

take advantage of a digital 

communication system thanks 

to a fibre optic network now 

extending throughout the city, 

and increasingly the region, 

providing a world class means 

of optimising the digital potential 

of VOIP systems. 

“The software systems that 

sit behind VOIP technology 

are incredibly enabling for our 

clients. Software can be tailored 

to meet clients’ specific 

needs, prioritising calls over 

others, establishing conference 

call networks and even email 

notification for missed or messaged 

calls can be built into 

systems.” 

Having a local company 

design, install and maintain 

a VOIP system also proves 

invaluable in avoiding the 

down time that inevitably 

comes in dealing with larger 

telcos. 

Being a registered ISP 

(internet service provider) enables 

AcrePC to be a “one stop” 

digital option for clients, purchasing 

digital data packages, 

Ben Kent-Fiebig and Joshua Powell, 

two of our engineers from Acre PC. 

software and the latest in quality 

hardware to fit the system. 

The flexibility of a VOIP 

package means the old versions 

of multiple lines all 

charged separately are eliminated, 

keeping operation to a 

fraction of the cost incurred 

with old technology. 

“The beauty of providing 

the entire VOIP package, both 

software and hardware is that 

we are also in a position to 

be unbiased with our recommendations 

on what may be 

the best solution for a client’s 

business,” says Sarah. 

“Having that access means 

we can tailor the system to 

our client’s needs, and not the 

other way around.” 

To learn more about VOIP 

contact AcrePC on: 552-5744, 

info@acrepc.co.nz

IT BUSINESS SOLUTIONS 


Report reinforces importance of digital 

technology for SMEs 

If each business owner achieved an extra 

$20-30,000 per annum on the bottom line, 

we think that would be awesome for the 

economy. 

So we focus on how we 

can do that through the 

use of technology either 

via cost reduction or revenue 

generation initiatives 

In our last article we discussed 

the average spend on IT 

and how SMEs are responding 

to an increasingly digital marketplace 

by investing in IT. 

A recent report, commissioned 

by US cloud software company 

Salesforce and undertaken by 

Deloitte’s Access Economics 

division, delves further into 

how small business enterprises 

(SMEs) are looking at technol- 

ogy for customer retention and 

acquisition. 

The report ‘’SMBs in the 

digital race for the customer’’ 

is based on a survey of more 

than 500 New Zealand and 

Australian businesses. It found 

that small to medium sized 

businesses (5-95 employees) 

that embrace digital technologies 

such as mobile platforms, 

social media and cloud computing 

are outperforming those 

businesses that don’t. 

It is an interesting report, 

and here are some key findings. 

Warning - some statistics 

Creating a successful 

business blog 

TELLING YOUR STORY 

> BY JAMES HEFFIELD 

Director of Bay of Plenty communications consultancy Last Word 

Writing Services. To find out more visit lastwordwriting.co.nz or 

email james@lastwordwriting.co.nz. 

included. 

Australian and New 

Zealand small to medium 

enterprises (SMEs) are 

embracing hardware spending 

over online services to a much 

greater extent than larger players 

in international markets, for 

example planned expenditure 

in online services spending is 

well below the annual global 

projections of a 19 percent 

increase. But there is a plan to 

increase spending across three 

categories of IT – hardware, 

software and online services 

– but spending is growing at 

very different rates. SMEs’ 

hardware spend is set to rise 

by 30 percent, software by 34 

percent, and online services by 

only 14 percent. 

This is interesting as the 

report finds that each additional 

1 percent increase in 

online services spending leads 

to a 2.6 percent increase in the 

proportion of sales conducted 

via digital channels, and a 2.2 

percent increase in digital lead 

generation. SMEs with higher 

spending on online services 

also report a lower cost of 

obtaining new customers, so 

is spending on online services 

resulting in a better return? 

Investment in digital services 

helps SMBs win customers 

and generate revenue 

SMBs which use social 

media in a wider variety of 

ways – for advertising, for 

customer service, for targeted 

offers – generate increased 

revenue of more than $30,000 

a year and each 1 percent 

increase in spending on online 

services leads to a 2.9 percent 

increase in annual revenue 

growth (an average 

AU$100,000 a year among 

businesses surveyed). 

TECH TALK 

> BY TONY SNOW 

Director Stratus Blue Ltd. Tony@stratusblue.co.nz | Mobile 

021 361 714 T 07 777 0010. 

Every 10 percent increase 

in customer relationship management 

software usage leads 

to a 1 percent increase in annual 

revenue growth (average of 

$30,000 a year) and adding 

two extra communications 

channels provides a 4.8 percent 

boost to annual revenue 

growth (average of almost 

$160,000 a year). 

Small businesses are facing 

a more discerning and critical 

customer than ever. The 

customer is now smarter or 

have access to more information 

about your product or service. 

Half of respondents rated 

retaining existing customers 

as the number one factor for 

business success, yet only 15 

percent of small businesses 

have the ability to personalise 

the online experiences of customers. 

Eighty nine percent of 

consumers have stopped doing 

business with a company after 

experiencing poor customer 

service. Given it takes 12 

positive experiences to make 

up for a negative one, small 

businesses have a challenge on 

their hands 

Almost half (48 percent) 

of SMEs with no digital tools 

or transactions do not know 

what proportion of their sales 

are to new or existing customers. 

Not surprisingly, the 

lack of even the most basic 

data about their business and 

customers is associated with a 

longer than average response 

time to customer enquiries and 

complaints. 

So this confirms what we 

know: Being online, being 

aware of your business and 

customer’s needs, requirements 

and attitudes helps complete 

your IT story to achieve 

an extra $20-30,000 profit per 

annum. 

If you want to read the full 

report don’t hesitate to contact 

Stratus Blue. 

Online business blogs 

have been around in 

one form or another 

since the early 2000s. And 

while social media platforms 

like Facebook and Twitter 

have stolen the limelight in 

recent years, the longer-form 

blog can still play a valuable 

part in your marketing and 

communications toolbox. 

But being successful 

requires careful thought. 

You need to start by figuring 

out what it is you want to 

get out of it. What are your 

goals and priorities? Do you 

want to position your business 

as affordable, or as a 

luxury brand? Are you aiming 

to boost the number of 

people visiting your website 

to increase awareness of your 

products and services? 

For example, if you sell 

exercise equipment, you might 

decide you want to publish 

items relating to lifestyle and 

health, and generally promote 

good habits. It’s worth taking 

the time to ask yourself these 

questions, and map out your 

objectives clearly. Once you 

do that, your blog has a better 

chance of gaining an audience 

and of having an impact. 

There are thousands of 

other people who write and 

publish blogs, so the next step 

is ensuring yours stands out 

from the crowd. What will 

you do to get attention, and 

to ensure people keep coming 

back? It’s a good idea to 

do some research to see how 

others have created a point of 

difference. 

Successful blogs do a number 

of things. One winning 

formula is to humanise your 

brand by writing conversationally 

and sharing stories 

that others can relate to. You 

can do this with images, and 

through words. 

Write in a way that makes 

your readers feel like they’re 

having a conversation with 

you and use images that 

demonstrate emotion and the 

human experience. If you’re 

not confident in your ability to 

do this, consider getting some 

expert advice on the best way 

to engage your target audience, 

or you might consider 

hiring someone to write regular 

blogs for you. 

Inviting readers to respond 

can also be a great way to 

connect with them. If they 

feel they can be a part of what 

you’re doing, and that they 

are being heard, they are more 

likely to be engaged. 

When you create your 

blog, think about the themes 

you want to cover. What is 

your business about? What is 

the big picture? Inject meaning 

into your brand. And be 

consistent. 

Think about what you want 

people to think when they see 

your company name, and when 

they think about your products 

and services. Kathmandu, for 

example, delivers a strong 

message about its products 

being a gateway to adventure, 

and to a world full of possibilities. 

The message is simple, 

but effective. 

It’s also worth remembering 

that your blog shouldn’t 

be all about your products 

and services. Think broadly 

about the industry you operate 

within and what you want to 

convey. 

For example, if you sell 

baby products, you might 

want to write about choosing 

the perfect daycare or overcoming 

the age-old challenge 

of getting your little one to 

sleep through the night. If you 

sell shoes, you might want 

to blog about some of the 

world’s top trails. You get the 

picture. 

The power of online messaging 

is often conveyed 

through photos and videos. 

If you are not technologically 

savvy, invest in a course 

or find someone who knows 

what they’re doing. 

Successful bloggers owe 

much of their appeal to layout 

and formatting, and the visual 

choices they’ve made with 

their blog. If people like the 

way your blog looks, they’re 

far more likely to come back. 

Finally, let your readers 

know where they can find 

you, and when you are running 

promotions. If you offer 

discounts and sales, make 

sure there is always a link to 

this. Your blog shouldn’t be 

all about advertising, but it 

should still connect with the 

business. After reading a great 

blog post, the chances are your 

readers will want to check out 

your products and services. 

Excellence in IT Governance & Execution 

We specialise in advisory services that deliver 

a clear strategic IT vision and actionable 

strategies that incorporate: 

• Effective Governance 

• Appropriate Risk & Compliance Management 

• Organisational Capacity and Capability 

• Accountable and Effective Execution 

.... or more simply put: Value Delivery. 

If IT is keeping you awake at night .. or you’re 

just worried about: 

• A project looking like a potential Train Wreck 

• The security of your systems and data 

• IT spend compared with benefits delivered 

• Organisational risk should a disaster happen 

• Lack of integration between different systems 

• Poor adoption of innovative technology 

• IT-related contracts not being as robust 

as they could be 

Talk to us. You will get sound advice and 

support built on years of proven IT leadership 

experience and wisdom 

eSuccess Strategies 

Text or call for success | +64 (0)21 621 342 

info@estrategies.co.nz | www.estrategies.co.nz 


IS DIGITAL TECHNOLOGY GOOD FOR YOUR BUSINESS? 


FIND OUT IN OUR ARTICLE 

IN THIS PAPER 




Hansa Chippers produces a wide range of top quality wood chippers. 

Innovative design and quality key 

to Hansa Chippers’ success 

A business established in a back yard shed 

in Ohaupo is now a world class design and 

manufacturing company exporting half of 

its production. 

Hansa Chippers – a 

specialist in design 

and manufacture of 

top quality wood chippers - 

employs a team of 26 people 

from its base in Pukete, 

Hamilton. 

The ambitious company 

is growing at a rate of more 

than 25 percent a year and 

has recently been recognised 

by New Zealand Trade and 

Enterprise (NZTE) for its 

export potential. 

Hansa Chippers had humble 

beginnings when in 1981 

Manfred Vogel spotted an 

opportunity to develop wood 

chippers creating a market that 

was destined to grow. On a 

shoestring budget, initially 

working out of his mother in 

law’s honey shed in Ohaupo, 

he designed and manufactured 

the very first Hansa Chipper. 

Fast forward 22 years, 

Manfred’s son Martin returned 

from qualifying as a mechanical 

engineer at the University of 

Auckland and joined the business, 

then based in Frankton. 

“Twelve years ago it 

was just Dad and I doing 

everything ourselves,” recalls 

Martin. “We did all the cutting, 

the welding and the assembly.” 

When Manfred retired, 

Martin bought him out and 

has taken Hansa Chippers to 

new levels but always kept to 

the businesse’s original values 

of producing innovative and 

quality products that exceed 

customers expectations. 

By GEOFF TAYLOR 

Five years ago, Hansa 

Chippers outgrew its previous 

location and moved to its Tawn 

Place site where it now produces 

3500 chippers a year; 

in two weeks it produces what 

Manfred and Martin used to 

make in a year. 

Hansa Chippers produces a 

large range of wood chippers. 

Its smaller models are massively 

popular, particularly the 

Model C7 chipper, pitched as 

the ultimate weapon for lifestylers. 

But the range extends 

all the way from models for 

home gardens, to full scale 

commercial arborist businesses. 

You can even pop down 

to your local hire centre and 

chances are you will find a 

Hansa Chipper. 

The Hansa Chippers’ 

design team uses Solidworks 

3D modelling to turn ideas into 

top class machines. Drawings 

go to Hamilton-based Stainless 

Design for laser cutting which 

are then welded, blasted, powdercoated 

and assembled by 

the Hansa team. 

The factory which is 

Team Hansa and visitors at 10,000 Honda engine celebration. 

entrenched in lean manufacturing 

has become so busy that 

it now runs across two shifts. 

Martin says assembly is 

becoming more automated, 

evidenced by Hansa Chippers’ 

robot welder which can do the 

work in a quarter of the time. 

Blasting and powder coating 

are likely to be automated in 

the future. 

“Anything that can be automated 

we have to do it,” he 

says. 

“l have to look at our competitors 

in Europe and the 

United States. Their cost of 

manufacture is cheaper than 

ours. We must look at ways to 

do it smarter to compete on that 

world scale. That’s been key to 

getting an efficient operation.” 

Further to this, Hansa 

Chipper’s success is the agility 

created through its design 

and manufacturing operation. 

New models can be quickly 

developed from idea to design 

to market. 

An example is Hansa 

Chippers’ latest model, the 

C60RX chipper, which is 

The first Honda powered Hansa Chipper. 

mounted on a tracked undercarriage 

and is fully operated 

by remote control. Hansa’s 

design team started developing 

the model in March last year 

and it was released at the fieldays 

in June. The C60RX can 

get to places that are difficult 

to access. With 10” capacity 

and powered by a 65HP 

engine, this chipper is ideal for


GOLDEN MOMENTOES OF 

A BUSINESS ON TRACK 

Martin Vogel (managing director) and Manfred Vogel (founder). 

Standing proudly in Hansa Chippers’ 

Pukete office is a gold coloured 

Model C7 chipper. 

It marks the fact that last 

year the ambitious company 

designed, manufactured and 

sold its 20,000th chipper, a huge 

achievement for a business which 

started out in a honey shed but 

testament to the value placed 

on innovative design and quality 

manufacture. 

Hansa Chippers is also a business 

founded on partnerships and they 

chose to partner with Honda as a 

preferred engine supplier in the late 

1990s. In January, Hansa Chippers 

hosted a visit from Hiroshi Kamiya, 

general manager of Power Product 

Business Division – Asian Honda 

Motor Company. The visit coincided 

with Hansa having purchased 10,000 

Honda engines and being Honda 

NZ’s largest original equipment 

manufacturer (OEM). To celebrate, 

Honda provided lunch for 35 people 

including the Hansa team and Honda 

20,000th special edition chipper. 

executives from Power & Marine in 

Auckland. To signify the importance 

to both businesses of this trusted 

partnership a gold coloured Honda 

engine was presented to Hansa. 

Welding 

Powdercoating 

10,000 Honda engine special gold edition presented by Hiroshi Kamiya, 

General Manager, Honda Power Equipment Asia. 

arborists working in parks or 

hilly or remote areas. 

Hansa Chippers has strong 

market share in New Zealand 

and exports throughout Australia 

and the Pacific Islands. 

But the export journey is 

only just beginning as NZTE 

has placed Hansa Chippers 

among its Focus 700 companies 

for which it works intensively, 

seeking out new markets. 

Hansa Chippers aims to 

break into markets in Europe 

and South America as their 

export journey grows. 

“It’s great to have NZTE 

on board giving that guidance 

and market research. 

You wouldn’t be able to do 

the level of research as a 

standalone company because 

it’s so expensive.” 

“They’ve also given us 

direction around governance 

in the business to drive the 

business to the next level and 

plan ahead.” 

While Martin develops a 

leadership team around him 

and breaks into larger export 

markets, he retains the ethos 

of quality which Manfred and 

he have cultivated from the 

beginning. 

“I have always recognised 

the brand and the values we 

have stood for and have never 

compromised. As a result, we’ve 

built a real brand following that 

we can leverage off and design a 

product that’s the best.” 

Assembly 

CONTACT 

Freephone: 0508 4 HANSA (0508442672) 

Phone: 07 849 4749 Fax: 07 849 4746 

Email: info@hansaproducts.co.nz 

LOCATION 

36 Tawn Place 

Pukete, Hamilton 

New Zealand 3200 

www.hansachippers.co.nz


Stihl Shop – experts 

in finding the right 

tool for the job 

“Hansa builds the best chippers ever,” says 

Stihl Shop owner Greg McLarnon. 

“They just do the business 

exceptionally well, day in 

and day out!” 

Greg, who has run the Stihl 

Shop in Tauranga since 1991 

and the Stihl Shop in Waihi 

with his wife Siobhan since 

2013, has been an agent of the 

Hamilton-based Hansa company 

for many years. 

“We love the product, 

we love the people, and we 

are extremely proud to sell 

their products in Waihi and 

Tauranga.” 

Getting the right tool for 

the job is Greg and Siobhan’s 

mantra, with the Stihl Shops 

supplying a comprehensive 

range of power tools to tackle 

just about any job in the great 

outdoors. 

“We sell and service all 

sorts of Stihl products which 

include chainsaws, brush cutters, 

blowers, water blasters, 

in fact all aspects of hand held 

outdoor power equipment,” 

Greg said. 

Traditionally such equipment 

has been petrol powered 

but, since 2009 the Stihl range 

had included battery powered 

equipment, he said. 

The technology had opened 

up a whole new market for 

his business, which supplies 

everyone from home users to 

commercial contractors. 

“The technology in 

batteries is getting better all 

the time, which means we have 

had amazing amount of growth 

in that part of the business, and 

we are expecting much more.” 

Some machines, Greg said, 

had massive battery packs 

worn on the operator’s back. 

“We are talking a run time 

of about 800 minutes, as far 

as battery life is concerned. 

That’s a reasonable amount 

of time and has commercial 

applications.” 

They’re cheap to run, and 

quiet, which is advantageous 

for use around rest homes, hospitals 

and schools. 

Customers include local 

councils. 

Petrol doesn’t have a long 

shelf life, which can be an 

issue for a home user on a 

small lifestyle block who occasionally 

uses such equipment. 

But, Greg said, that didn’t 

mean the days of petrol power 

were over. 

“There’s certainly a place 

for both petrol and battery 

power. 

“Petrol is never going to 

fade away because there are 

HANSA CHIPPERS 

Stainless Design 

– metal processing experts 

still people out there who want 

it. I’ve said to Stihl ‘when are 

you going to come up with battery 

power that smells of burnt 

two stroke?’ I have almost got 

two stroke flowing through my 

Stainless Design offers a 

full suite of metal processing 

services from 

smaller laser cut and folded 

assemblies to large engineering 

and fabrication projects. 

We have the equipment to produce 

all your precision parts 

and our engineers will help 

you determine what processes 

will best add value to your 

products. Our specialised technologies 

provide opportunities 

to ‘design out’ costs, matching 

veins. 

“There will always be petrol 

chainsaw sales, they won’t 

get any more or any less.” 

The Stihl Shops are also 

Honda agents. 

your needs with our capabilities. 

Whether mild steel, aluminium 

or stainless steel, we 

make customised one-off parts 

or volume runs completed to 

any stage, all under one roof. 

www.stainlessdesign.co.nz 

stainlessdesign.co.nz 

PROUD TO BE ASSOCIATED WITH 

HANSA CHIPPERS 

At Stainless Design, we’re proud to be 

associated with Hansa Chippers 

and to offer them a wide variety 

of state-of-the-art processes. 

Brush 

Chipper 

Model C4 

Brush 

Chipper 

Model C7 

Brush 

Chipper 

Model C13 

FEATURES FEATURES FEATURES 

• One in feed chute with large opening at the convenient 

operating height 

• Quality engine – Honda 4 Stroke petrol GX160 

• Capacity of 40mm branch diameter 

• Easy starting 

• Discharge out the side (300mm high) directly back onto your 

garden or stockpile 

• Easy access to cutting blade – remove four bolts and 

everything is accessible 

• Easy to transport, well balanced on large solid rubber wheels 

• Solid housing construction of 3mm steel plate 

• Quality hyperloc powder-coated finish 

• 12 month warranty, conditions apply 

• One in-feed chute with large opening at convenient 

operating height 


• Self-feeding action, 70mm capacity 

• Easy starting with manual clutch and twin belt drive 700mm 

high discharge onto trailer, wheelbarrow or stockpile 


• Easy to transport, well balanced on large pneumatic wheels 

• Easy access to blades and clearing of housing – a few turns 

of the wingnut and everything is accessible within seconds 



• One in feed chute with large opening at the convenient operating 

height 


• Self-feeding action, 90mm capacity 


• Easy starting with manual clutch and twin belt drive 

• 1.2 high discharge onto trailer, wheelbarrow or stockpile 



FROM 

$1995.00 Inc GST $2995.00 Inc GST $5995.00 Inc GST 

Head to www.hansaproducts.co.nz to see what makes these the best chippers for any application 

D3364K 

STIHL SHOP TAURANGA 

154 Elizabeth Street, Tauranga 3140 

Ph: 07 577 0747 

tauranga@stihlshop.co.nz 

STIHL SHOP WAIHI 

36 Kenny Street, Waihi 3610 

Ph: 07 863 8385 

stihlshopwaihi@gmail.com

Bay of plenty 


First on the scene 

Bay Venues hosts a Tauranga Chamber of Commerce BA5. 

1 

2 

3 

1 Gillian Houser and Gary Dawson, Bay Venues. 2 Steph Bunn, Supported Employment Agency; Karl Fischer, Fischer & Fischer Optometrists. 3 Michael Bayly, Affordable Gates, 

Fences and Balustrades; Janine Williamson, Superior Shelving Systems. 

4 

5 

4 Jeremey Bell, Eurofins Bay of Plenty; Sue Dark and Brian Lomax, Totara Learning Situations. 5 Gail Page, Positive Pathways; Antoon Moonen, Bay Waka. 

6 

7 8 

6 Tony Unwin, Gyrate NZ; Greg Kerr, Camelot. 7 Lisa Pepper, Caleys Blinds & Flooring; Mike Everard, Giggle TV. 8 Maxine Taylor, Sharp Tudhope; David Hermann, Ignite Architects. 

9 

10 

11 

9 Doug Maarshchalk, Warhorse Consulting; Elena Smirnova, Trustpower. 10 Sarah Ellis, Coulter Resourcing; Hannah Goodhue, Wanita Wood, First Credit Union – Mt Manganui; Dan Allen- 

Gordon, Graeme Dingle Foundation BOP. 11 Geoff Taylor, Bay of Plenty Business News; Pete Wales, Bravesight.


Setting wages 

a balancing act 

The minimum wage is set to increase again 

as of April 1, to $15.75, reflecting a slow 

but steady climb over the past few years. 

HR MANAGEMENT AND RECRUITMENT 

The minimum wage is 

reviewed annually on 

December 31, and it 

would seem that the political 

pressures of an election 

year have prompted another 

increase. 

Yet this has still provoked 

criticism about being insufficient 

and ineffective in 

addressing the poverty experienced 

by so many New 

Zealanders. According to the 

the Living Wage Movement 

Aotearoa NZ (LWMANZ), 

the 2016 figure sits at $19.80 

(the 2017 figure is set to be 

released late this month), a 

disparity of $4.05. 

Setting wages is 

always a balancing 

act between attracting 

and keeping skilled 

workers, and what the 

company can afford to 

pay. 

The Living Wage concept 

is a figure given to the 

income necessary to provide 

workers and their families 

with the necessities of life, 

Getting pay right 

How do you ensure that 

the right remuneration is 

paid in the right way to 

the right employees? How do 

you choose the right remuneration 

system for your organisation? 

If you are not sure about the 

answers - you are not alone! 

They are not easy questions. 

And, they present a challenge 

for both business owners and 

HR professionals 

Understanding remuneration 

and reward 

To answer these questions, 

you need to understand the difference 

between remuneration 

and reward. You need to under- 

such as food, transport, housing 

and childcare, enabling 

them to live with dignity and 

actively participate in society. 

In other words, it’s having 

enough money to not merely 

live hand-to-mouth. It is calculated 

independently each year 

by the New Zealand Family 

Centre Social Policy Unit. 

The Living Wage is a movement 

in New Zealand that has 

been gaining more traction 

over the past few years, as living 

expenses continue to rise – 

which of course are not always 

in line with wage growth. 

It’s timely to consider if the 

raise in the minimum wage is 

reflective of our current living 

costs, what the real cost of 

actually living in our society 

is, and what this means for 

employers. Many employers 

are simply not in a position 

to offer pay rates around the 

Living Wage recommendations 

– so are there other 

options? 

Despite concerns about 

affordability and impact on 

job losses, the movement has 

gained some support from 

local government, major enterprise 

and advocacy groups. 

The Wellington City Council 

adopted the living wage policy 

in 2013. For serious employers 

there is the opportunity 

to become accredited and to 

utilise their dedication to a 

stand the factors underpinning 

remuneration systems and you 

need to be able to differentiate 

between pay for jobs and pay 

for people. 

What are the factors that 

underpin remuneration systems? 

We advise that it includes 

understanding your organisation’s 

strategy, the market in 

which you operate and how 

you will attract and retain key 

staff. It is also important to 

determine how performance is 

measured and rewarded. 

There are a number 

of ways we can assist to 

upskill you and your team in 

understanding remuneration 

Living Wage as a verifiable 

part of their employee value 

proposition. 

However, not all sectors are 

equal and for some, simply 

offering an increase in wages 

does not always represent a 

sound business proposition. 

Each employment case is 

stand-alone when it comes to 

setting a wage – whether for 

differing skill levels and experience, 

the role itself, time in 

the industry or indeed at your 

company, and so on. A level 

of objectivity and balance is 

always needed, although that 

is often easier said than done. 

What it often comes down 

to is your employer brand and 

principles – that is, your reputation 

as an employer and 

your value proposition to your 

employees. Have you ever sat 

down and thought about what 

that is exactly? How is your 

company perceived by your 

current and prospective future 

employees? 

Setting wages is always a 

balancing act between attracting 

and keeping skilled workers, 

and what the company can 

afford to pay. 

We all know it’s not always 

about the money. Yes, paying 

a fair and equitable hourly 

and reward. Our public and 

in-house training courses are a 

great way to build the internal 

remuneration capability 

you require to support your 

wider HR function. They are 

intended for HR professionals, 

senior managers and business 

owners. 

Tauranga short course 

We will shortly be hosting 

our ‘Understanding 

Remuneration and Reward’ 

and ‘Getting the Most out of 

the Annual Salary Review’ half 

day short courses on 29 March, 

9 am – 4 pm at Trinity Wharf 

Hotel in Tauranga. Fees are 

$350 plus GST per person per 

course, or attend two courses 

and receive a $50 discount per 

course. 

To register your attendance, 

or for further information, 

please email Samantha at 

samantha@strategicpay.co.nz 

or 09 303 4045. 

Solutions to suit every business 

Reward consulting is another 

way we can help. Our goal 

is to work in partnership with 

you to ensure the right system 

for your organisation. This 

may be looking at the system 

as a whole, just one facet or 

just one job. 

Nigel Murphy, based at 

Waikato Innovation Park in 

Hamilton, and Cathy Hendry 

in Tauranga are your local 

consultants in Strategic Pay’s 

Northern Region team. They 

are available to discuss ways 

to assist and upskill you and 

your team. 

HUMAN RESOURCES 

> BY KELLIE HAMLETT 

Director, Recruitment & HR Specialist, Talent ID Recruitment Ltd 

rate which takes into account 

today’s cost of living is necessary, 

but there are other things 

a company can offer employees 

if they simply can’t afford 

to keep up with the Living 

Wage rates. 

For example, it’s important 

to establish what drives your 

employees – would they value 

flexible working hours to fit 

around family or sport? Would 

it be meaningful for someone 

Cathy Hendry 

Senior consultant 

Strategic Pay 

Tauranga 

+ mob 027 498 9812 

+ cathy@strategicpay.co.nz 

in your team to work from 

home one day a week? What 

drives and motivates them to 

be successful? 

Remuneration doesn’t 

always need to be in the form 

of money and indeed can often 

be more valuable to work-life 

balance, with the added value 

of increasing your employer 

brand, productivity, staff retention 

rates – and more often 

than not, the bottom line. 

Nigel Murphy 

Consultant 

Strategic Pay 

Hamilton 

+ mob 027 403 1242 

+ nigel.murphy@ 

strategicpay.co.nz 

www.strategicpay.co.nz 

Cool Job • Hot Location 

Cool Job • Hot Location 

For employment solutions across the Bay of Plenty, partner with Talent ID 

Recruitment and Human Resource Solutions made easy 

Effective recruitment and Temporary human resource & Contract solutions Staff that save you time Redundancy and money. & Outplacement 

Permanent Recruitment Solutions Interview Coaching 

Thoroughly screened and tested candidates that are 100% guaranteed. 

Temporary & Contract Skill & Psychometric Staff Assessments Redundancy Human & Resource Outplacement Consulting 

Professional, HR qualified consultants with extensive local knowledge and connections. 

For employment solutions across the Bay of Plenty, partner with Talent ID 

Permanent Recruitment Solutions Interview Coaching 

• Tauranga Skill & Psychometric • Rotorua Assessments • Taupo Human • 0800 Resource 850 Consulting 080 

J8738A 

Partner with the team at Talent ID. 

• Tauranga 

Temporary & Contract Staff 

• Rotorua 

Redundancy & Outplacement 

• Taupo • 

0800 850 080

HR MANAGEMENT AND RECRUITMENT 

BAY OF PLENTY BUSINESS NEWS February/March 2017 

21 

CREATE SUCCESS BY 

REWARDING PERFORMANCE 

Strategic Pay provides innovative solutions to organisations 

for their strategic remuneration, performance development 

and performance improvement needs. We help improve 

your overall performance by ensuring employee effort, 

remuneration and rewards are closely aligned with 

business objectives. 

Talk to us about: 

+ Remuneration and Reward 

+ Executive remuneration and performance advice 

(including incentives) 

+ Organisational Structure and Design 

Contact us for your complimentary remuneration audit 

100% 

LOCAL 

Strategic Pay Limited 

Auckland | Hamilton | Wellington | Christchurch | Dunedin | www.strategicpay.co.nz | info@strategicpay.co.nz 

Helping organisations succeed through the performance of people 

Hamilton 07 855 2743 

Auckland 09 279 9984 

CORPORATE MEMBER 

MEMBER 

We have experienced Consultants in both regions who have worked in 

Industrial, Warehouse, Administration, Trades and Constructions for 

many years and have supplied temporary, contracting and permanent 

staff to many companies with excellent results. 

Speed 

For many positions, we have an intensive passive network 

of quality candidates 

Result Based Fee 

You only pay for our service if, and when, you appoint a 

candidate 

Discretion 

We are able to provide a confidential advertising and 

search service 

Cost Effective 

We are committed to developing and providing efficient 

cost effective options for all our clients staffing issues 

Level 1, Unit 1C, Cnr Peachgrove Rd and Fifth Ave, Five Cross Rd, Hamilton 

reception@alignzrecruitment.co.nz | www.alignzrecruitment.co.nz 

J3896P


CHIEFS COPORATE 2017 

HOSPITALITY OPTIONS 

FMG STADIUM WAIKATO FIXTURES 

Gallagher Chiefs vs Blues - Friday 3 March 7.35pm 

Gallagher Chiefs vs Hurricanes - Friday 10 March 7.35pm 

Gallagher Chiefs vs Bulls - Saturday 1 April 7.35pm 

Gallagher Chiefs vs Sunwolves - Saturday 29 April 7.35pm 

Gallagher Chiefs vs Waratahs - Saturday 3 June 5.05pm 

Gallagher Chiefs vs Brumbies - Saturday 15 July 5.15pm 

CHIEFS LOUNGE CORPORATE HOSPITALITY 

(WEL NETWORK STAND) 

$150 + GST per ticket – 10% discount for any booking over 20 guests 

• Light buffet dining experience 

• Four beverage coupons 

• Premium covered seats in the Wel Network Stand 

• Pre-game address by a Chiefs Players 

• Bar leaner lounge set up 

CAPTAIN’S CLUB CORPORATE HOSPITALITY 

$3050 + GST per table – 10 guests included 

• Table served main meal & dessert 

• Four hour beverage package 

• Premium covered seats just a few steps from your table 

• Pre-game address by a Gallagher Chiefs Coach & Players 

• Set table for ten guests 

• One premium car park 

KOTIATE BUSINESS CLUB 

The Chiefs Super Rugby Club will be playing six games in Hamilton during the 2017 

season. As we grow to capacity in our Corporate Lounges and have little to no capacity for 

one off table purchases, we have created a unique and new package we will be launching 

in 2017 called the Kotiate Club. 

This Business Club will allow companies to fuse Chiefs Season Memberships with 

Corporate Hospitality access to all Chiefs home games in Hamilton, brand association with 

the Chiefs, networking opportunities and access to exclusive events reserved for our 

Sponsors. 

We offer a 4,6 or 10 pack; this is for 4 or 6 or 10 guests to attend all 6 home games for the 

Chiefs in the dedicated Kotiate Club Lounge. 

For all enquiries please contact Kate on 021 224 7898 or kates@chiefs.co,nz


Toi Ohomai BA5 

events draw crowds 

Tauranga’s business community gathered 

together in Janaury to hear Toi Ohomai 

Institute of Technology’s new CE, Dr Leon 

Fourie, talk about the future of vocational 

and applied professional education in Bay 

of Plenty. 

The event, held at Toi 

Ohomai’s Bongard 

Centre on Cameron 

Road, was the first of 

A sample of the food on display. 

Tauranga Chamber of 

Commerce’s 2017 Business 

After 5 (BA5) series and was 

attended by more than 150 

local business people. 

Dr Fourie outlined his key 

drivers for regional success 

from a tertiary education perspective 

including a focus on 

Māori success; aligning educational 

outcomes with future 

growth areas and a strong, 

collaborative industry partnership 

model. 

He also emphasised the 

importance of shorter ‘stackable’ 

qualifications to enable 

people to pick up skill sets 

required for immediate use 

Some of the audience at 

Toi Ohomai’s BA5 event. 

in the workforce, rather than 

having to commit to longer 

qualifications. 

Chamber of Commerce 

CE, Stan Gregec, said the 

event was a fantastic start to 

the year with a record crowd. 

"The new Toi Ohomai CE 

brings an exciting new vision 

for tertiary education in the 

Bay,” he said. 

"The chamber supports 

any move to more strongly 

align education and vocational 

training with the needs of 

business and industry, and we 

look forward to playing our 

part as a key strategic partner 

to make that happen." 

During the networking 

event, BA5 attendees were 

treated to five star culinary 

creations from Toi Ohomai’s 

talented chef-tutors – Lee 

Pearce, Peter Blakeway and 

Shane Yardley 

Toi Ohomai chef tutor Lee 

Pearce prepares a dish. 

Terisa Anderson, Tauranga Chamber of 

Commerce; Linda Giltrap, ExportMe Consultancy. 

Jo Weir, Arrowmark Marketing and Graphic Design; Kirsten Street, Westpac; 

Joy Hirst Toi Ohomai Institute of Technology; Megan Tomalin, SBA Tauranga. 

In February, Tauranga’s counterpart in 

Rotorua, Toi Ohomai Institute of Technology 

also hosted a well attended Rotorua 

Chamber of Commerce BA5. 

Tania and Mark Holt, SBS Technologies. 

Rotorua Chamber of Commerce interim chief 

executive Allison Lawton speaks at the event. 

Rachel Warrender, Dubzz Digital Marketing; Dereck Shaw, 

APR Consultants; Dave Donaldson, Rotorua Lakes Council. 

Trina and Billy 

Rotheram, The Koha 

Shed; Tama Matene, My 

Future Rocks.


COOPERS 

FUNCTION CENTRE 

A multipurpose venue with a distinctive vineyard character 

Close to Hamilton, the perfect location for 

large meetings, gala dinners, conferences, and 

workshops. 

Great meeting rooms and latest technology. 

Panoramic views, warm décor and a large 

outdoor deck. 

277 Mystery Creek Road 

RD1 Ohaupo, Waikato 

Contact Sam Ward 

027 668 9119 

coopersfunctioncentre@gmail.com 

www.mysterycreekwines.com

Bay of Plenty Business News February/March 2017

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?