PROCESS TECHNOLOGY TRAINING GUIDE - John Zink Company

2011–2012
PROCESS TECHNOLOGY
TRAINING GUIDE

TABLE OF CONTENTS
What Sets Us Apart ••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 2
Testimonials •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 3
PROCESS BURNERS
Process Burner Fundamentals (PB107) •••••••••••••••••••••••••••••••••••••••••• 4
Advanced Process Burners (PB108) •••••••••••••••••••••••••••••••••••••••••••••• 4
Process Burners Custom (PB116) ••••••••••••••••••••••••••••••••••••••••••••••••• 5
Fired Heater Reliability Management: Advanced
Operation and Risk Assessment (PB134) ••••••••••••••••••••••••••••••••••••••• 5
Cracking Furnaces – Reaction and Combustion Fundamentals (PB135) ••••••••• 6
Fundamentals of Steam Methane Reforming Furnaces (PB136) ••••••••••••••••• 6
Process Burners (PB150; PB159; PB161) ••••••••••••••••••••••••••••••••••••••••••• 7
Process Burner Theory (PB155) •••••••••••••••••••••••••••••••••••••••••••••••••• 7
Process Burner Operations (PB156) •••••••••••••••••••••••••••••••••••••••••••••• 8
Furnace Refractory Fundamentals (PB158) •••••••••••••••••••••••••••••••••••••• 8
Process Burner Operator Training (PB171) ••••••••••••••••••••••••••••••••••••••• 9
Burner Management Systems (PB177) •••••••••••••••••••••••••••••••••••••••••• 10
Fired Process Heaters (PB181) ••••••••••••••••••••••••••••••••••••••••••••••••••• 10
FLARES
Process Flares (FL102)••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 12
Process Flare Operations (FL119) •••••••••••••••••••••••••••••••••••••••••••••••• 12
THERMAL OXIDIZERS
Thermal Oxidizers (TO110) ••••••••••••••••••••••••••••••••••••••••••••••••••••••• 13
Thermal Oxidizer Operations (TO126) ••••••••••••••••••••••••••••••••••••••••••• 13
VAPOR CONTROL
Vapor Combustion Systems (VC103) •••••••••••••••••••••••••••••••••••••••••••• 14
Vapor Control Systems (VC106) ••••••••••••••••••••••••••••••••••••••••••••••••• 14
Landfill Flares (LF105) ••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 14
OTHER
Process Troubleshooting, The SL+1l2 Method (PB175) ••••••••••••••••••••••••••• 9
Combustion Dynamics (CO137) •••••••••••••••••••••••••••••••••••••••••••••••••••11
CFD Modeling (CO113) •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 10
Industrial Combustion Pollution and Control (CO149) •••••••••••••••••••••••••••11
Mass Transfer (KG178) ••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 14
Troubleshooting Vibration of Industrial Machinery (EQ173) •••••••••••••••••••• 15
High-Pressure Boiler Fundamentals (BB174) •••••••••••••••••••••••••••••••••••• 15
OSHA 10-Hour General Industry Outreach Training (SA176) •••••••••••••••••••• 15
Books written by John Zink Employees ••••••••••••••••••••••••••••••••••••••• 16
Logistics••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 17
Mention Promotion Code JZI2012 when registering to receive a FREE gift!
©2011 John Zink Company, LLC
Day
Date
Process Burner
Fundamentals
Advanced
Process Burners
Fired Heater Reliability
Management
Furnace Refractory
Fundamentals
Process Burner
Operator Training
M 9/19/11 PB107 PB171
Tu 9/20/11 PB107 PB171
W 9/21/11 PB108
Th 9/22/11 PB108
F 9/23/11 PB134 PB134
M 9/26/11 FL102
Tu 9/27/11 FL102
W 9/28/11 FL102
Th 9/29/11 TO110
F 9/30/11 TO110
Tu 10/11/11 VC106
W 10/12/11 VC106
Th 10/13/11 VC106
Tu 3/27/12 VC106
W 3/28/12 VC106
Th 3/29/12 VC106
W 4/11/12 LF106
Th 4/11/12 LF106
M 4/16/12 KG178
Tu 4/17/12 KG178
W 4/18/12 KG178
Th 4/19/12 KG178
F 4/20/12 KG178
M 4/23/12 PB107 PB171
Tu 4/24/12 PB107 PB171
W 4/25/12 PB108
Th 4/26/12 PB108
F 4/27/12 PB134 PB134
Fired Process Heaters
Tu 6/5/12 PB181
W 6/6/12 PB181
Th 6/7/12 PB181
F 6/8/12 PB181
Tu 9/18/12 VC106
W 9/19/12 VC106
Th 9/20/12 VC106
M 9/24/12 TO110
Tu 9/25/12 TO110
W 9/26/12 FL102
Th 9/27/12 FL102
F 9/28/12 FL102
M 10/1/12 PB107 PB171
Tu 10/2/12 PB107 PB171
W 10/3/12 PB108
Th 10/4/12 PB108
F 10/5/12 PB134 PB134
M 10/15/12 KG178
Tu 10/16/12 KG178
W 10/17/12 KG178
Th 10/18/12 KG178
F 10/19/12 KG178
Online Course
PB155 Process Burner Theory
On Demand Courses
PB116 Process Burners Custom
PB135 Cracking Furnaces - Reaction and Combustion Fundamentals
PB136 Fundamentals of Steam Methane Reforming Furnaces
PB150 Process Burners: Luxembourg: German
PB159 Process Burners: Luxembourg: French
PB161 Process Burners: Luxembourg: English
PB175 Process Troubleshooting, the SL+1L2M Method
PB177 Burner Management Systems
BB174 High-Pressure Boiler Fundamentals
CO113 CFD Modeling
CO137 Combustion Dynamics
CO149 Industrial Combustion Pollution and Control
EQ173 Troubleshooting Vibration of Industrial Machinery
SA176 OSHA 10-Hour General Industry Outreach Training
VC103 Vapor Combustion Systems
On-Site Courses
PB156 Process Burner Operations
FL119 Process Flare Operations
TO126 Thermal Oxidizer Operations
Process Flares
Thermal Oxidizers
Vapor Control Systems
Landfill Flares
Mass Transfer

WELCOME TO THE JOHN ZINK INSTITUTE
JOHN ZINK INSTITUTE’S MISSION STATEMENT
Provide current and high-quality continuing education
combining both theory and practice to improve the
knowledge, performance and efficiency of our customers,
partners and employees.
If you’re an engineer or operator looking to optimize your plant or maximize
your career, the JOHN ZINK INSTITUTE’S year-round accredited combustion and
process courses are specifically designed to meet your needs. The JOHN ZINK
INSTITUTE is John Zink Company’s educational organization.
Choose from a variety of courses where you’ll learn how to optimize fired
equipment and industrial application for safe, efficient and cost-effective
operation with minimum pollution emissions.
The JOHN ZINK INSTITUTE also offers on-site courses that can be customized
for your facility. Our instructors, in collaboration with your staff, will tailor
the curriculum to your plant’s actual equipment, providing focused study for
practical implementation.
At the JOHN ZINK INSTITUTE, our goal is to help expand your knowledge of
today’s challenging process technologies and industrial applications —– so you
can start working smarter.
For more information on what courses are available, or to enroll online, visit
www.johnzinkinstitute.com. Classes fill up quickly — reserve your place today!
RECEIVE A CERTIFICATE IN PROCESS COMBUSTION TECHNOLOGY
Students may earn a certificate in Process Combustion Technology if they
successfully complete the following courses within a five-year time span:
PB107 Process Burner Fundamentals
PB108 Advanced Process Burners
FL102 Process Flares
Elective Any other IACET-accredited John Zink Institute course
Most INSTITUTE courses are IACET-accredited. However, PB155 is an online
prerequisite course for PB107 and is not currently IACET-accredited. Therefore it
would not meet the requirements for the elective.
Students do not need to apply or register for the certificate as the Institute
Registrar automatically checks on a regular basis for students meeting the
necessary requirements. No additional fees are required for the certificate,
which is automatically sent to students meeting the requirements.
This program was originally developed to recognize students typically working
in refineries and chemical plants, taking consecutive courses to receive training
in the combustion equipment in their plants. The certificate does not certify
students for a particular position or task —– it merely recognizes they have met
the requirements for the courses in the certificate program.
ONLINE COURSES
The JOHN ZINK INSTITUTE began offering online courses in 2006. Online courses
are a simple and cost-effective learning tool. For more information visit
www.johnzinkinstitute.com.
TUITION
Each participant will receive a hardcopy of a color training manual of the
course presentation and a certificate of completion.
The JOHN ZINK INSTITUTE takes pride in hosting classes with southern
hospitality. Each registrant for a Tulsa class will receive a continental
breakfast, complete lunch, morning and afternoon snacks and all-day
complimentary beverages.
IACET ACCREDITED COURSES
The JOHN ZINK INSTITUTE is an Authorized Member of the International
Association for Continuing Education and Training (IACET). Continuing Education
Units (CEUs) are used internationally to maintain records of completion of
organized post-secondary education. To receive a certificate and Continuing
Education Units, participants must attend at least 80% of the class, take a
pretest, score at least 80% on the post test, complete a course evaluation form
and complete all prerequisites, if any.
The JOHN ZINK INSTITUTE, sponsored by John
Zink Company, LLC, has been approved as
an Authorized Provider by the International
Association for Continuing Education and Training
(IACET), 1760 Old Meadow Road, Suite 500,
McLean, VA, 22102. In obtaining this approval, the JOHN ZINK INSTITUTE has
demonstrated that it complies with the ANSI/IACET Standards, which are widely
recognized as standards of good practice internationally. As a result of their
Authorized Provider membership status, John Zink Company is authorized to
offer IACET CEUs for its programs that qualify under the ANSI/IACET standards.
John Zink Company has awarded more than 5,000 CEUs to participants who
have successfully completed courses at the JOHN ZINK INSTITUTE. For more
information on IACET CEUs, please visit www.iacet.org or call 703-506-3275.
The JOHN ZINK INSTITUTE has earned certification of multiple courses from the
American Petroleum Institute. We are the only company to offer combustion
courses certified under API’s Training Provider Certification Program.
PB107 TPCP-0058
PB108 TPCP-0117
PB118/PB156 TPCP-0071
FL102 TPCP-0116
API
1220 L Street, NW
Washington, D.C. 20005-4070 USA
Phone 202-682-8000
www.api.org
Enroll online today at johnzinkinstitute.com
1

WHAT SETS US APART
Whether you’re a novice or a seasoned professional, you’ll gain invaluable intelligence from some
of the world’s most recognized engineers and educators in the science of combustion – all in a
classroom that’s truly on an industrial scale.
Students at the JOHN ZINK INSTITUTE will learn from a team of professionals
who are proven leaders in their fields. Many instructors hold doctorate degrees
and have pioneered the industry with patents and authorships which keep them
on the cutting-edge of technology. Many have also contributed to The John
Zink Combustion Handbook which is the text used in many of the courses.
Participants can also observe equipment tests under actual and simulated
industrial-scale conditions using the many configurations of test furnaces, flare
systems, thermal oxidation systems and extensive utility supplies at John Zink’s
state-of-the-art facility.
Contact the JOHN ZINK INSTITUTE today to schedule your next training course at
918-234-5710 or enroll online at www.johnzinkinstitute.com.
2
Call the John Zink Institute today at 918.234.5710
Some courses have demonstrations at John Zink’s Research and
Development Test Center located on the campus of the company’s world
headquarters in Tulsa, Oklahoma.
Disclaimer:
This document was prepared for promotional purposes only. Class dates and locations are
subject to change without notice. Check the John Zink Institute website for the most up-todate
information. John Zink Company, LLC is not responsible for any costs associated with
cancellations. The information in this brochure is neither a guarantee nor a statement of
warranty, either expressed or implied.

TESTIMONIALS
“ My thanks to all at the John Zink Institute for a class that was far and
above what was expected. The information and understanding I walked
away with was priceless to me. You could have charged twice as much
and I would still recommend this course to anyone working in the
landfill gas extraction industry.”
– Engineering Technician
“ This was the best heater training I have attended. The information was
very practical and relates to day-to-day operations.”
– Refinery Operator
“ My instructors were great at involving the whole class and added just
enough humor to keep it fresh and not boring.”
– Refinery Operator
“Excellent instruction and activities. Had a lot of fun. Thank you!”
– JOHN ZINK INSTITUTE Student
“ I enjoyed the group session. Overall the class was excellent. I would
definitely recommend attending more JOHN ZINK INSTITUTE classes.”
– Engineer
“ The combination of theory and hands-on training and teaching
is excellent.”
– Engineer
“ My instructors were seasoned professionals who knew exactly what
they were talking about.”
– Refinery Operator
“ Until I attended this course my knowledge about burners was limited.
After this course, I can safely say that I look forward to working with
burners in my next rotation.”
– JOHN ZINK INSTITUTE Student
VISIT OUR PLAYGROUND.
John Zink operates the largest and most comprehensive research,
development and test center of its kind. JOHN ZINK INSTITUTE
students will observe equipment tests under actual and simulated
industrial-scale conditions.
• Test furnaces
• Flare systems
• Thermal oxidation systems
• Cold flow scale models
To visit our playground, register for a JOHN ZINK INSTITUTE
course today.
johnzinkinstitute.com
918.234.5710
Enroll online today at johnzinkinstitute.com
3

PROCESS BURNER
FUNDAMENTALS
PB107
Prerequisite: PB155
4 Call the John Zink Institute today at 918.234.5710
2-DAY COURSE
AUTHORIZED
IACET PROVIDER
1.4 CEUs
DESIGNED FOR:
Engineers, operators, maintenance, safety and training personnel from
hydrocarbon and chemical processing plants around the world.
COURSE OVERVIEW:
Process Burner Fundamentals provides introductory instruction related to the
essential theory and practical application of process burners. In this two-day
course, a broad range of skills will be covered.
• Review the basics of combustion, heat transfer and fluid flow, with instruction
on how they impact burner and heater performance
• Operate a heater safely and more efficiently
• Distinguish a good flame from a poor flame
• Understand different types of typical burners, their operation maintenance
and troubleshooting
• Diagnose problems with heaters and burners to determine necessary actions
to correct the problems
• Maximize the thermal efficiency of your heating equipment
• Install burners in accordance with manufacturer’s drawings
• Maintain burners to obtain optimal performance
• Witness live demonstrations that illustrate principles covered in the course
SOME TOPICS COVERED DURING THE COURSE INCLUDE:
• Fluid flow
• Combustion fundamentals and safety
• Burner installation and maintenance
• Heat transfer
• Burner fundamentals
• Heater operations
• Fuels
• Burner demonstrations
• Troubleshooting/service
• Pollution emission basics
LOCATIONS, DATES AND PRICES:
Tulsa, OK September 19 – 20, 2011 $1,595
Tulsa, OK April 23 – 24, 2012 $1,595
Tulsa, OK October 1 – 2, 2012 $1,595
TPCP-0058
ADVANCED PROCESS BURNERS
PB108
Prerequisite: PB107
2-DAY COURSE
AUTHORIZED
IACET PROVIDER
1.4 CEUs
DESIGNED FOR:
Engineers, operators, maintenance, safety and training personnel from
hydrocarbon and chemical processing plants around the world.
COURSE OVERVIEW:
Two-day course designed as a follow-up course to Process Burner Fundamentals
(PB107). Participants will be shown the basics of some of the latest diagnostic
techniques including:
• Techniques for assessing burner and heater performance
• Determine what causes burner flames to interact
• The effect of having burners placed too close to each other and/or too close
to furnace walls/tubes
• What is involved in performing a computational fluid dynamics (CFD) analysis
and the difficulties and benefits of conducting such an analysis
• How CFD can be used to solve advanced burner-burner/burner-furnace interactions
• The basics of heater design
The important factors that impact pollution emissions (especially NOx and
noise) are discussed, including the techniques for minimizing them. Alternate
fuels and oil firing are discussed. Participants will see the key parameters in
burner testing in a safe and environmentally acceptable manner, as well as
how to identify problems with and methods for firing waste fuels. Some live
demonstrations will be used to illustrate concepts covered in the course.
SOME TOPICS COVERED DURING THE COURSE INCLUDE:
• Advanced process diagnostics
• Oil firing
• Special fuels
• General pollutant emissions
• NOx emissions
• Noise
• CFD modeling
• Burner testing
• Live demonstrations
LOCATIONS, DATES AND PRICES:
Tulsa, OK September 21 – 22, 2011 $1,595
Tulsa, OK April 25 – 26, 2012 $1,595
Tulsa, OK October 3 – 4, 2012 $1,595

PROCESS BURNERS CUSTOM
PB116
Prerequisite: None
UP TO
3-DAY COURSE
UP TO 2.1 CEUs
DESIGNED FOR:
Engineers, operators, maintenance, safety and training personnel from
hydrocarbon and chemical processing plants around the world.
COURSE OVERVIEW:
Process Burners Custom presents introductory information related to the
essential theory and practical application of process burners. This is a
customized course where the client selects the topics to be covered. It typically
ranges from one to three days in length depending on the topics selected.
TYPICAL COURSE OBJECTIVES:
• Discuss the basics of combustion
• Describe the importance of fuel consumption
• List the 3 burner types and 6 Ms of combustion
• Discuss where to measure draft and excess O2
• Discuss blowoff and liftoff
• Describe proper burner operation
• Identify common burner problems and possible causes and solutions
SOME TOPICS COVERED DURING THE COURSE INCLUDE:
• Combustion fundamentals
• Combustion safety
• Burner installation and maintenance
• Heat transfer
• Heater fundamentals
• Burner fundamentals
• Heater operations
• Fuels
• Troubleshooting and service
• Noise
• Cfd modeling
LOCATIONS, DATES AND PRICES:
Offered as demanded.
ON-
DEMAND
COURSE
FIRED HEATER RELIABILITY
MANAGEMENT: ADVANCED
OPERATION AND RISK ASSESSMENT
PB134 - Prerequisite: None
1-DAY COURSE
AUTHORIZED
IACET PROVIDER
0.7 CEUs
DESIGNED FOR:
Engineers, operators, maintenance, safety and training personnel working with
or responsible for fired heaters.
COURSE OVERVIEW:
Fired Heater Reliability Management allows students to experience the science
of optimizing reliability and performance in the life cycle of a fired heater. This
course also demonstrates the essential theory provided in American Petroleum
Institute (API) recommended practices, as well as practical approaches to
performance monitoring, advanced operation, tube inspection, root cause
failure analysis, reliability monitoring, risk assessment and safety.
SOME TOPICS COVERED DURING THE COURSE INCLUDE:
• Heater performance monitoring
• Tube condition inspection and assessment systems
• Tube temperature measurements
• API 579 fitness for service
• API 580 risk assessment
• Root cause failure analysis
• Performance and reliability strategies
LOCATIONS, DATES AND PRICES:
Tulsa, OK September 23, 2011 $695
Tulsa, OK April 27, 2012 $695
Tulsa, OK October 5, 2012 $695
Enroll online today at johnzinkinstitute.com
5

CRACKING FURNACES – REACTION
AND COMBUSTION FUNDAMENTALS
PB135
Prerequisite: None
6 Call the John Zink Institute today at 918.234.5710
2.5-DAY COURSE
AUTHORIZED
IACET PROVIDER
1.8 CEUs
DESIGNED FOR:
Engineers, operators, maintenance and training personnel responsible for
issues associated with cracking furnaces.
COURSE OVERVIEW:
The first part of the course provides introductory knowledge of the
fundamental theory of cracking (pyrolysis), coking and decoking, combustion
and heat transfer inside the firebox. In the second part of the course, this
knowledge will be used to examine the impact burners have on each of these
elements and how their design can be optimized to reach production and
emission targets.
SOME TOPICS COVERED DURING THE COURSE INCLUDE:
• Pyrolysis reactions
• Radiant coil design
• Coking and decoking fundamentals
• Combustion and heat transfer
• Firebox/burner design and operation
• Burner solutions for flux control and emissions
• Maintenance and inspection
• Troubleshooting
LOCATION AND PRICE:
As requested.
Tulsa, OK $1,995
ON-
DEMAND
COURSE
FUNDAMENTALS OF STEAM
METHANE REFORMING FURNACES
PB136
Prerequisite: None
2-DAY COURSE
AUTHORIZED
IACET PROVIDER
1.4 CEUs
DESIGNED FOR:
Engineers, operators, maintenance, safety and training personnel responsible
for issues associated with steam methane reforming furnaces.
COURSE OVERVIEW:
Fundamentals of Reforming Furnaces provides introductory material of the
essential theory and practical application of the reforming process, its design
and operation. This course is taught by industry experts who have the latest
and most practical knowledge of the reforming process. Attendees are invited
to bring specific operating problems for discussion with an institute instructor
or for discussion with a group of peers who have experienced similar situations
at their facilities.
SOME TOPICS COVERED DURING THE COURSE INCLUDE:
• Reforming process fundamentals
• Reforming furnace designs
• Reforming combustion fundamentals and safety
• Burner fundamentals
• Burner operation and maintenance
• Reforming furnace operation and maintenance
• Troubleshooting/service
LOCATION AND PRICE:
As requested.
Tulsa, OK $1,795
ON-
DEMAND
COURSE

PROCESS BURNERS
PB150–German, PB159–French, PB161–English
Prerequisite: None
GET AN EDUCATION RIGHT
FROM YOUR DESKTOP.
Can’t get away? Visit www.johnzinkinstitute.com to register
for our online Process Burner (PB155) Course today.
www.johnzinkinstitute.com
2-DAY COURSES
3-DAY COURSES
AUTHORIZED
IACET PROVIDER
1.4 CEUs
2.1 CEUs
DESIGNED FOR:
German, English and French-speaking engineers, operators, maintenance, safety
and training personnel from hydrocarbon and chemical processing plants
around the world.
SOME TOPICS COVERED DURING THE COURSE INCLUDE:
• The basics of combustion and how they impact burner and heater performance
• Operate a heater safely and more efficiently
• Distinguish a good flame from a poor flame
• Understand different types of typical burners, their operation, maintenance
and troubleshooting
• Diagnose problems with heaters and burners to determine what action to take
to correct the problems
• How to maximize the thermal efficiency of your heating equipment
• Install burners in accordance with manufacturer’s drawings
• Maintain burners to obtain optimal performance
• Witness live demonstrations that illustrate principles covered in the course
LOCATIONS, DATES AND PRICES:
PB161 Luxembourg - English September 26 - 28, 2011 3-Day
PB150 Luxembourg - German 2012 2-Day
PB159 Luxembourg - French April 16 - 18, 2012 2-Day
PB161 Luxembourg - English September 24 - 26, 2012 3-Day
Check website for exact dates and prices.
ON-
DEMAND
COURSE
PROCESS BURNER THEORY
PB155
Prerequisite: None
ONLINE
COURSE
DESIGNED FOR:
Engineers, operators, maintenance, safety and training personnel from
hydrocarbon and chemical processing plants around the world.
COURSE OVERVIEW:
Process Burner Theory in an online course designed to provide basic
fundamentals of combustion, fluid flow and heat transfer as they pertain to
burners used in process heaters and furnaces. This course is designed to
provide students some of the basic information required to take Process Burner
Fundamentals (PB107). The course consists of 16 modules, which each take
approximately 15 minutes to complete via the Internet.
SOME TOPICS COVERED DURING THE COURSE INCLUDE:
• Combustion fundamentals
• Fuels
• Combustion safety
• Irregular flame patterns
• Furnace draft
• Flow-through nozzles
• Conduction
• Convection
• Radiation
• Heat transfer in furnaces
ONLINE COURSE ONLY:
2011 $339
2012 $339

PROCESS BURNER OPERATIONS
PB156
Prerequisite: None
8 Call the John Zink Institute today at 918.234.5710
1-DAY COURSE
AUTHORIZED
IACET PROVIDER
0.7 CEUs
DESIGNED FOR:
Operators, engineers, maintenance, safety and training personnel from
hydrocarbon, chemical and petrochemical processing, and refining plants
around the world.
COURSE OVERVIEW:
Process Burner Operations teaches students the science of safe operation
and the art of troubleshooting fired equipment. Students are invited to bring
specific operating problems for one-on-one discussion with an institute
instructor or for discussion with a group of peers who have experienced similar
situations at their facilities.
Participants will be present for an in-depth explanation of the latest combustion
technologies and techniques to improve efficiency, insight into how air and
fuel variability affect burner performance and emissions and the instruction to
accurately evaluate the economics of replacements and retrofits.
SOME TOPICS COVERED DURING THE COURSE INCLUDE:
• Burner safety
• Burner design
• Burner installation
• Burner maintenance
• Heater/burner operation
• Troubleshooting
• Inspection information
• Combustion survey
• Turnaround support
LOCATIONS, DATES AND PRICES:
Currently scheduled and open for registration.
Salt Lake City, University of Utah October, 11, 2011 $795
TPCP-0071
ON-SITE
COURSE
FURNACE REFRACTORY
FUNDAMENTALS
PB158
Prerequisite: None
1-DAY COURSE
AUTHORIZED
IACET PROVIDER
0.7 CEUs
DESIGNED FOR:
Engineers, operators, maintenance and training personnel responsible for
refractory specification, reliability and maintenance in high-temperature fired
process heaters.
COURSE OVERVIEW:
Furnace Refractory Fundamentals provides introductory knowledge of
high-temperature furnace refractory lining principles and refractory used
for burner tiles. Discussion includes furnaces similar to ethylene, hydrogen
reformers, ammonia reformers, steam superheaters and EDC/VCM cracking
furnaces. This one-day course examines the basics of selection, design,
installation and maintenance of a broad range of refractory materials.
Current best practices for brick, ceramic fiber, cast and gunned materials will
be discussed.
Students will be introduced to the Three Keys to Reliability for refractory
installations. Examples of best practices will be shown, as well as examples
of failures observed in a variety of service conditions. Participants are
encouraged to bring specific examples and questions based on their own
operations for group and one-on-one discussions.
SOME TOPICS COVERED DURING THE COURSE INCLUDE:
• Plant performance
• Industry standards
• Refractory material selection criteria
• Hard refractory materials: brick, castable and gunite
• Comparison of various ceramic fiber systems
• Hot-face coating and rigidizer
• Bullnoses and transitions
• Peephole tiles and door plugs
• Burner tiles
• Penetration seals
• Maintenance considerations
LOCATIONS, DATES AND PRICES:
Tulsa, OK September 23, 2011 $695
Tulsa, OK April 27, 2012 $695
Tulsa, OK October 5, 2012 $695

PROCESS BURNER
OPERATOR TRAINING
PB171
Prerequisite: None
DESIGNED FOR:
Operators using process burners.
2-DAY COURSE
AUTHORIZED
IACET PROVIDER
1.4 CEUs
COURSE OVERVIEW:
Students will be shown safe process burner operation. This course includes
one day in the classroom learning the basics of process burners and one day in
John Zink’s world-class test facility with hands-on burner operation in a process
heater. Students will also get to troubleshoot typical problems and experience
routine burner maintenance.
SOME TOPICS COVERED DURING THE COURSE INCLUDE:
• Combustion fundamentals
• Combustion safety
• Burner fundamentals
• Heater operations
• Test procedures
• Hands-on burner operation
• Troubleshooting
• Maintenance
LOCATIONS, DATES AND PRICES:
Tulsa, OK September 19 – 20, 2011 $1,995
Tulsa, OK April 23 – 24, 2012 $1,995
Tulsa, OK October 1 – 2, 2012 $1,995
PROCESS TROUBLESHOOTING,
THE SL+1L2M METHOD
PB175
Prerequisite: None
2-DAY COURSE
AUTHORIZED
IACET PROVIDER
1.4 CEUs
DESIGNED FOR:
Engineers, operators, safety and training personnel from hydrocarbon, chemical
and petrochemical processing and refining plants around the world.
COURSE OVERVIEW:
Has your plant become more complex? Has your equipment become more
unreliable? Is your unit lasting less time between scheduled turnarounds? Have
you ever made a problem worse by having the wrong answer to a problem?
Have you ever felt overwhelmed by all the DCS data while searching for the root
cause of your problem?
If you answered yes to any or all of these questions, we can help. We will
demonstrate methods that rapidly sort through hundreds of data points and
narrow the focus of your search for the root causes of your problem.
Since the key to becoming proficient with any new skill is application, 75%
of class time is devoted to practice problems. This is intended to anchor the
technique in your long-term memory and greatly increase your confidence.
LOCATION AND PRICE:
As requested.
Tulsa, OK
ON-
DEMAND
COURSE
Enroll online today at johnzinkinstitute.com
9

BURNER MANAGEMENT SYSTEMS
PB177
Prerequisite: None
ON-
DEMAND
COURSE
10 Call the John Zink Institute today at 918.234.5710
2-DAY COURSE
1.4 CEUs
DESIGNED FOR:
Personnel interested in understanding and applying burner management
technology for fired heaters, boilers, sulfur plants and other industrial
combustion equipment. It provides operators and engineers a solid foundation
for determining BMS requirements and understanding its operation.
COURSE OVERVIEW:
Burner Management Systems is a two-day course that gives students an
overview of the methods used to achieve safe and reliable automatic
startup, monitoring and shutdown of burner systems. The course begins
with an overview of prescriptive (NFPA 86/86/87, CSA B149.3, API 556) and
performance-based (IEC 61508/11) codes and standards. Risk, safety and
reliability requirements for fired equipment are introduced. A detailed review of
current and future BMS technology is provided including safety PLCs, redundant
processors, instrument voting methods, on-line maintenance and testing,
automatic fault detection and trip avoidance.
Basic operation, selection and maintenance of burner control components are
discussed, including fuel safety valves, regulators, control valves, dampers,
flame detection and ignition systems.
Solutions to common startup problems are provided, including purging of
natural draft furnaces, turndown control during refractory dryouts, multiple
burner pressure control, reliable ignition systems, valve proving systems,
reliable flame detection, fuel oil and gas combination systems.
System operation is presented, including monitoring functions, alarming, online
maintenance and on-line trip testing. Shutdown conditions and techniques
are provided, including typical trip settings, emergency shutdowns and quick
recover trips.
The course includes numerous applications to fired heaters, boilers, sulfur
plants and other combustion equipment.
SOME TOPICS COVERED DURING THE COURSE INCLUDE:
• BMS codes and standards
• Pre-startup permissives
• Measurement and time purging systems
• Valve proving techniques and fuel header management
• Flame detection technologies
• Ignition system technologies
• Safety PLC systems
FIRED PROCESS HEATERS
PB181
Prerequisite: None
4-DAY COURSE
AUTHORIZED
IACET PROVIDER
2.8 CEUs
DESIGNED FOR:
Engineers, operators, maintenance and safety personnel and other
professionals involved with design and operation of fired process heaters.
COURSE OVERVIEW:
This course will introduce the basics of thermal and mechanical design and
safe, efficient operation of fired heaters. Emphasis will be on common design
methods, considerations of fuel type, combustion air supply and control,
combustion chemistry and control and safe heater operation. Attendees are
encouraged to bring the details of current problems for discussion with an
instructor or general discussion with other attendees.
SOME TOPICS COVERED DURING THE COURSE INCLUDE:
• Description of heater types and factors governing choice of design
• Combustion calculations and sampling
• Radiant zone design
• Convection zone design
• Application of burners
• Combustion air supply and control
• Instrumentation and safety devices
• Improving efficiency
• Design of tubes, including flow regime issues
• Operation, testing, tune-up and troubleshooting of heaters
• Emissions control
• Refractories
• Corrosion and fouling
• Fuel considerations
• Maintenance planning
LOCATIONS, DATES AND PRICES:
Tulsa, OK June 5 – 8, 2012 $2,995
CFD MODELING
CO113
Prerequisite: None
NEW!
ON-
DEMAND
COURSE
DESIGNED FOR:
Engineers who use CFD to solve combustion-related issues.
2-DAY COURSE
1.4 CEUs
COURSE OVERVIEW:
CFD Modeling teaches students to apply CFD to solve real-life problems
by making judicial determinations of meshing strategies, physical models,
convergence parameters and discretization schemes. The two-day course
will feature case studies highlighting the power of CFD in delivering real
benefits to your business.
There are two labs associated with the course: 1.) A virtual engineering
demonstration of practical industrial processes using immersive stereo
visualization technology; 2.) Hands-on experience with predefined exercises to
solidify the various techniques and methods learned in the classroom.

COMBUSTION DYNAMICS
CO137
Prerequisite: None
DESIGNED FOR:
Engineers, operators, maintenance, safety and training personnel responsible
for issues associated with combustion in fired equipment.
COURSE OVERVIEW:
Combustion Dynamics is taught by professor Ben Zinn from Georgia Institute of
Technology and John Zink personnel. This course demonstrates the essential
theory and practical knowledge needed to work with, diagnose and treat
combustion-related instability problems in fired equipment applications.
Attendees are invited to bring specific operating problems for discussion with
the instructor or for discussion with a group of peers who have experienced
similar situation at their facilities.
SOME TOPICS COVERED DURING THE COURSE INCLUDE:
• Combustion instabilities
• Types and causes of instabilities
• Flame response to flow perturbations
• Approaches to preventing combustions instabilities
• Instabilities in industrial applications
LOCATION AND PRICE:
Tulsa, OK $1,795
ON-
DEMAND
COURSE
INDUSTRIAL COMBUSTION
2-DAY COURSE 2-DAY COURSE
AUTHORIZED
IACET PROVIDER
1.4 CEUs
POLLUTION AND CONTROL
CO149 – Prerequisite: None
1.4 CEUs
DESIGNED FOR:
Engineers, operators, maintenance, safety and training personnel responsible
for environmental issues associated with combustion in fired equipment.
COURSE OVERVIEW:
Industrial Combustion Pollution and Control provides the essential theory
and practical knowledge needed to work with and control pollution from
combustion processes and equipment. This two-day course will help students
understand the fundamentals of industrial combustion, how to control pollution
and the applications associated with industrial combustion pollution. Attendees
are invited to bring specific pollution and control issues for discussion with
the Institute instructor or for discussion with a group of peers who have
experienced similar situations at their facilities.
Each student will receive a copy of the book
Industrial Combustion Pollution
and Control by C.E. Baukal.
STAY THERE. WE’LL BRING
THE CLASSROOM TO YOU.
The JOHN ZINK INSTITUTE offers on-site courses that
can be customized for your facility. Almost any John Zink
course can be delivered on-site. Contact us today to
schedule a course for a time that’s convenient for you.
www.johnzinkinstitute.com
918.234.5710
ON-
DEMAND
COURSE

PROCESS FLARES
FL102
Prerequisite: None
DESIGNED FOR:
Engineers, operators, maintenance, safety and training personnel from
hydrocarbon and chemical processing plants.
COURSE OVERVIEW:
Process Flares provides an introduction to the selection, operation and
maintenance of offshore and onshore flare systems. It outlines the many
different flare technologies available and the type of application each is
most suited for. It will demonstrate to attendees how to control smoke, noise,
radiation and flame luminosity. Attendees will also be shown how to accurately
evaluate the economics of replacements and retrofits. Students are invited to
bring specific operating problems for one-on-one discussion with an Institute
instructor or for discussion with a group of peers who have experienced similar
situations at their facilities. Students will see flare demonstrations in a worldclass
flare test facility.
SOME TOPICS COVERED DURING THE COURSE INCLUDE:
• Types of flares
• Flare safety
• Noise
• Emissions
• Stack design
• Flare selection
• Flare upgrades
• Flare pilots
• Thermal radiation
• Efficiency
• Smoke control
• Flare demonstrations
LOCATIONS, DATES AND PRICES:
Tulsa, OK September 26 – 28, 2011 $2,195
Tulsa, OK September 26 – 28, 2012 $2,195 TPCP-0116
12 Call the John Zink Institute today at 918.234.5710
3-DAY COURSE
AUTHORIZED
IACET PROVIDER
2.1 CEUs
PROCESS FLARE OPERATIONS
FL119
Prerequisite: NoneON-SITE
DESIGNED FOR:
Engineers, operators, maintenance, safety and training personnel from
hydrocarbon and chemical processing plants.
COURSE OVERVIEW:
This one-day course provides an introduction to the operation and maintenance
of offshore and onshore flare systems. It will demonstrate to students how to
control smoke, noise, radiation and flame luminosity. Attendees will also be
shown how to accurately evaluate the economics of replacements and retrofits.
Students are invited to bring specific operating problems for one-on-one
discussion with an Institute instructor or for discussion with a group of peers
who have experienced similar situations at their facilities.
SOME TOPICS COVERED DURING THE COURSE INCLUDE:
• History and purpose of flares
• Flashback prevention
• Radiation
• Gas/liquid separation
• Noise and smoke control
• Utility and steam flares
• Air-assisted and multi-point flares
• Ignition systems
• Pilots
• API 521/537
LOCATIONS, DATES AND PRICES:
As requested.
COURSE
1-DAY COURSE
AUTHORIZED
IACET PROVIDER
0.7 CEUs

THERMAL OXIDIZERS
TO110
Prerequisite: None
2-DAY COURSE
AUTHORIZED
IACET PROVIDER
1.4 CEUs
DESIGNED FOR:
Engineers, operators, maintenance, safety and training personnel from
hydrocarbon and chemical processing plants and production operations
that handle hazardous and non-hazardous organic waste disposal in their
daily operations.
COURSE OVERVIEW:
This course focuses on gaseous and liquid waste thermal oxidizers and covers a
broad range of thermal oxidation topics. Course begins with thermal oxidation
and combustion basics and advancing through the fundamental system
types – sulfur, low NOx, chlorinated and down-fired/salt. The course addresses
CFD modeling, pre- and post-treatment, alternative technologies and control
systems. Maintenance and service are also discussed. Thermal oxidizer tests
and demonstrations will be conducted at John Zink’s new state-of-the-art
thermal oxidation test facility.
SOME TOPICS COVERED DURING THE COURSE INCLUDE:
• Combustion fundamentals
• Design guidelines
• Instrumentation and controls
• Waste types
• Pollution emissions
• Equipment components
• Fume and vent systems
• Sulfur plant equipment
• Chlorinated systems
• Down-fired systems
• Low-NOx systems
• Ultra low-NOx systems
• NOx and N2–bearing wastes
• Oxidizer maintenance and service
LOCATIONS, DATES AND PRICES:
Tulsa, OK September 29 – 30, 2011 $1,595
Tulsa, OK September 24 – 25, 2012 $1,595
THERMAL OXIDIZER OPERATIONS
TO126
Prerequisite: None
1 TO 2-DAY COURSE
AUTHORIZED
IACET PROVIDER
1.4 CEUs
DESIGNED FOR:
Engineers, operators, maintenance, safety and training personnel from
hydrocarbon and chemical processing plants and production operations
who handle hazardous and non-hazardous organic waste disposal in their
daily operations.
COURSE OVERVIEW:
This course is usually one or two days and covers the basics of combustion
and thermal oxidizers. It can also be customized to fit your specific needs. This
course can also be used to train operators and may include a simulator of the
actual control system that will be used in the plant.
SOME TOPICS COVERED DURING THE COURSE INCLUDE:
• Combustion basics
• Thermal oxidizer basics
• Fume incineration
• Down-fired systems
• Chlorinated systems
• Sulfur plant systems
• NOxidizer® and NOx reduction
• Furnace refractory
• CFD as a design tool
• Hazardous waste disposal
• Controls
• Operation and maintenance
LOCATIONS, DATES AND PRICES:
Offered as demanded.
ON-SITE
COURSE
Enroll online today at johnzinkinstitute.com
13

VAPOR COMBUSTION SYSTEMS
VC103
Prerequisite: None
VAPOR CONTROL SYSTEMS
VC106
Prerequisite: None
3-DAY COURSE
AUTHORIZED
IACET PROVIDER
2.1 CEUs
DESIGNED FOR:
Engineers, operators, technicians and regulatory personnel who deal with vapor
recovery or vapor combustion equipment for petroleum distribution facilities in
their daily operation.
COURSE OVERVIEW:
Vapor Control Systems is taught by our engineering and service personnel
who work full time on vapor control equipment. This course is well-balanced
between classroom and hands-on training. The course includes in-depth
discussions, demonstrations and visits to see actual systems in operation.
SOME TOPICS COVERED DURING THE COURSE INCLUDE:
• Vapor control background
• Recovery/combustion theory
• System description
• Operating description
• Vapor recover unit/vapor control unit demonstration
• Mechanical components
• Electrical components
• Maintenance and troubleshooting
LOCATIONS, DATES AND PRICES:
Tulsa, OK October 11 – 13, 2011 $1,095
Tulsa, OK March 27 – 29, 2012 $1,095
Tulsa, OK September 18 – 20, 2012 $1,095
2-DAY COURSE
AUTHORIZED
IACET PROVIDER
1.4 CEUs
DESIGNED FOR:
Engineers, operators, technicians and regulatory personnel who deal with
vapor combustion for petroleum and ethanol distribution facilities in their
daily operation.
COURSE OVERVIEW:
Vapor Combustion Systems is taught by John Zink engineering and service
personnel who work full-time on vapor control equipment. This course is wellbalanced
between classroom and hands-on training. Course includes in-depth
discussion and hands-on demonstrations.
SOME TOPICS COVERED DURING THE COURSE INCLUDE:
• Vapor control background
• Combustion theory
• System description
• Operating description
• Vapor control unit demonstration
• Mechanical components
• Electrical components
• Maintenance and troubleshooting
LOCATIONS, DATES AND PRICES:
Offered as demanded.
ON-
DEMAND
COURSE
LANDFILL FLARES
LF105
Prerequisite: None
MASS TRANSFER
KG178
Prerequisite: None
5-DAY COURSE
AUTHORIZED
IACET PROVIDER
3.5 CEUs
DESIGNED FOR:
Engineers in the refining, petrochemical, chemical and EPC industries.
COURSE OVERVIEW:
This is a five-day course taught by engineering professionals with extensive
mass transfer experience. The course includes classroom training, design
exercises and hands-on sessions in a world-class pilot plant. The lectures
include classwork examples, videos, demonstrations, viewing product samples
and the use of detailed notes. During the course of each session, attendees
will participate in several pilot-plant experiments that will demonstrate the
equipment discussed in the classroom.
SOME TOPICS COVERED DURING THE COURSE INCLUDE:
• Fundamentals of different types of mass transfer devices
• Operation of trays, packing and distributors
• Basic mass transfer equipment calculations
• Applicability of different mass transfer devices
• Equipment design and selection
LOCATIONS, DATES AND PRICES:
Wichita, KS October 24 - 28, 2011 SOLDOUT
Wichita, KS April 16 – 20, 2012 $2,300
Wichita, KS October 15 – 19, 2012 $2,300
2-DAY COURSE
AUTHORIZED
IACET PROVIDER
1.4 CEUs
DESIGNED FOR:
Engineers, operators, technicians and regulatory personnel from landfill
facilities, waste management facilities and governments around the world.
COURSE OVERVIEW:
Landfill Flares is taught by our engineering and service personnel who work
full-time on landfill flare equipment. It is well-balanced between classroom and
hands-on training. The course includes in-depth discussion, demonstrations and
viewing an actual system check-out in our manufacturing facility.
SOME TOPICS COVERED DURING THE COURSE INCLUDE:
• Combustion principles
• System design and selection
• Mechanical and electrical components
• Emissions
• Troubleshooting
• Operation and maintenance
• New technologies
• Condensate injection
LOCATIONS, DATES AND PRICES:
Tulsa, OK April 11 – 12, 2012 $1,095

TROUBLESHOOTING VIBRATION
OF INDUSTRIAL MACHINERY
EQ173 – Prerequisite: None
DESIGNED FOR:
Beneficial for all persons involved with the reliability, maintenance and
operation of equipment susceptible to destructive vibration.
COURSE OVERVIEW:
Troubleshooting Vibration of Industrial Machinery provides practical vibration
information with actual case histories used by the course presenter on generalpurpose
equipment during his more than 40 years in the industry.
At the end of the accelerated one-day seminar, participants will have received
an overview on the type of vibration problems that occur in industry. The
seminar identifies causes that can result in expensive downtimes and how to
avoid them.
SOME TOPICS COVERED DURING THE COURSE INCLUDE:
• Steps in troubleshooting a vibration problem
• Basics of vibration
• Problems vibration forces cause and how to solve them
• Causes of and solution for vibration
• Structural and pressure vessel vibration
• Torsional vibration
Each student will receive a copy of the book
An Analytical Troubleshooting of Process
Machinery and Pressure Vessel
by Anthony Sofronas.
OSHA 10-HOUR GENERAL
INDUSTRY OUTREACH TRAINING
SA176 – Prerequisite: None
ON-
DEMAND
COURSE
ON-
DEMAND
COURSE
HIGH-PRESSURE BOILER
1-DAY COURSE 5-DAY COURSE
2-DAY COURSE
DESIGNED FOR:
Safety personnel, instructors, managers, supervisors or anyone having
responsibility for OSHA compliance in an industrial setting.
COURSE OVERVIEW:
Two-day course which familiarizes participants with OSHA General Industry
standards and requirements. This course provides an overview of compliance
programs and procedures required for the workplace. Training course explains
how to read and use the Code of Federal Regulations (CFRs).
SOME TOPICS COVERED DURING THE COURSE INCLUDE:
• Introduction to OSHA/OSHA standards
• Walking and working surfaces
• Means of egress and fire protection
• Hazardous materials
• Electrical standards
• Industrial hygiene
• Personal protective equipment
• Machine guarding
FUNDAMENTALS
BB174 – Prerequisite: None
ON-
DEMAND
COURSE
DESIGNED FOR:
Engineers, operators, safety and training personnel from hydrocarbon, chemical
and petrochemical processing and refining plants around the world.
COURSE OVERVIEW:
Steam has many and varied uses in today’s world. In the modern power plant
it is used to turn generators that produce electricity. In many industrial plants,
steam powers turbines that are connected to pumps, compressors or fans.
Steam is also injected into many processes. The device that produces this steam
is a boiler.
This course is designed to give students a strong foundation of basic boiler
operating and safety principles. Through the use of multi-media and a variety of
interactive instructional techniques, the subject matter is brought to life.
Participants will discover the many uses, designs, systems and controls
for safely operating high-pressure boilers. Boiler theory, equipment, fitting
and accessories are also covered. Boiler operating techniques, start-up and
shutdown will be demonstrated with the use of a dynamic simulator.
Enroll online today at johnzinkinstitute.com 15

16 Call the John Zink Institute today at 918.234.5710
ONLINE FURNACE SIMULATOR
BOOKS WRITTEN BY JOHN ZINK EMPLOYEES
1. 2.
1. The John Zink Combustion Handbook
5.
3.
6.
4.
7.
THE JOHN ZINK INSTITUTE offers an online
process heater simulator that enables users to
alter the following factors:
Fuel compositions
Ambient air conditions
Firing rates
Position of the stack damper
Position of the burner damper
Outputs such as excess oxygen, temperatures,
heat transfer rates, furnace efficiencies and
pollution emissions such as NOx can be studied.
The online process heater simulator is free
of charge for anyone that attends or has
attended a course at the JOHN ZINK INSTITUTE.
To register for access to the simulator, alumni
should visit: www.johnzinkinstitute.com.
2. Oxygen-Enhanced Combustion
3. Computational Fluid Dynamics in
Industrial Combustion
4. Industrial Burners Handbook
5. Industrial Combustion Testing
6. Industrial Combustion Pollution
and Control
7. Heat Transfer in Industrial
Combustion

LOGISTICS
HOTEL RESERVATIONS
The JOHN ZINK INSTITUTE has arranged for preferred rates at the DoubleTree
Hotel Warren Place, Courtyard Marriott and Embassy Suites Hotel. Please
mention the JOHN ZINK INSTITUTE for the special rate.
DOUBLETREE HOTEL WARREN PLACE
6100 South Yale Avenue
Tulsa, OK 74136
Phone: 1-918-495-1000
(Ask for the JOHN ZINK INSTITUTE rate)
The DoubleTree Hotel Warren Place offers a unique location in Tulsa. Within
walking distance you’ll find numerous eateries, shopping and entertainment.
DoubleTree offers a free breakfast buffet in the Warren Duck Club, free highspeed
Internet access, as well as free airport transportation.
COURTYARD MARRIOTT
9041 East 71st Street
Tulsa, OK 74133
Phone: 1-918-992-4500
(Ask for the JOHN ZINK INSTITUTE rate)
Courtyard Woodland Hills hotel features a state-of-the-art lobby with
comfortable spaces to work or socialize, along with free Wi-Fi to help you stay
connected with the latest news, weather, airport conditions and more. The
Courtyard Marriott offers complimentary shuttle service to and from the Tulsa
International Airport, as well as to John Zink.
EMBASSY SUITES HOTEL
3332 South 79th East Avenue
Tulsa, OK 74145
Phone: 1-918-622-4000
(Ask for the JOHN ZINK INSTITUTE rate)
Centrally located in the heart of midtown Tulsa, nine miles away from The
John Zink Institute. Embassy Suites Hotel is located right off Interstate-44,
allowing for easy access to all business and shopping districts within minutes.
Embassy Suites Hotel offers complimentary shuttle service to and from Tulsa
International Airport, as well as to John Zink.
CANCELLATIONS
If a minimum number of students are not registered seven days prior to the
course, the administrator may elect to reschedule the class. Students will be
contacted via e-mail or phone and rescheduled for the next available course.
All paid students will have re-registration priority.
Students canceling more than five business days before the course begins may
be refunded 100% of the course cost. Students canceling five or fewer business
days before the course begins may apply all of the course fees to another
John Zink Institute course within one year of the cancellation date, or elect a
refund of 65% of the fees (a 35% cancellation fee is assessed if the course is
not rescheduled).
If your plans change, please call the INSTITUTE administrator early. Substitutions
of attendees within the same company may be made any time prior to the start
of the course.
DISCOUNTS
Discounts are available for parties of three or more from one company, for early
enrollment at least 30 days prior to start of class, for taking multiple classes and
for JOHN ZINK INSTITUTE alumni.
POLICY STATEMENT
It is the policy of John Zink Company, LLC that 100% of the tuition must be
paid by the student’s employer or an affiliate of the employer. Admission of
employees of companies that John Zink deems to be a competitor is prohibited.
John Zink reserves the right to deny admissions for any reason permitted by
law. All decisions regarding admissions are made without regard to color, race,
religion, gender, sexual orientation, national origin, ethnicity, age, disability,
pregnancy, veteran status or other legally protected factors.
Enroll online today at johnzinkinstitute.com
17

John Zink Company, LLC
11920 East Apache, Tulsa, OK 74116
United States of America
800-421-9242
Discounts are available for groups of three of more, early enrollment, taking multiple courses and for JOHN ZINK INSTITUTE alumni.
For more information on what courses are available or to enroll online, visit
www.johnzinkinstitute.com. Classes fill up quickly –– reserve your place today!
® Registered trademarks of John Zink Company, LLC in the U.S. & various foreign countries. Trademarks of John Zink Company, LLC
© 2011 John Zink Company, LLC
JZI – 11050