Stakeholder involvement and feedback strategy 2013-16 (.pdf, 1KB)

mwcscot.org.uk

Stakeholder involvement and feedback strategy 2013-16 (.pdf, 1KB)

We attend and speak at service user and carer organisations events.informal feedback on issues that we then use to inform our work.We getWe hold annual meetings with health boards and social work departments to giveand receive feedback on our visiting work.We hold an annual event for Heads of Social work and meet with other professionalbodies to inform them of our work and get feedback on it.4.4 Involvement in our workBy law we must have at least one service user and one carer visitor. Currently wehave two service user and one carer visitors. The visitors take part in themed andfocussed visits to individuals.For each investigation where there is a core team of Commission staff we have aBoard member and visitor on the wider reference group. Usually one is a serviceuser or carer.We are committed to including a service user on all of our executive appointmentpanels.5 Involvement in practice5.1 Visits and monitoringOver the next three years we intend toconsult with stakeholders through our Advisory Committee on our prioritiesfor visiting and monitoringCarry out a review of the Commission visitor structure to maximise serviceuser and carer involvementReview and implement a revised feedback questionnaire to leave withrelevant individuals that we visitMeet with service user and carer groups throughout Scotland to hear theirviews and concerns. Each year we will ask a few structured questions ateach group to get feedback on specific topics (for example do you know whatyour rights are when receiving care and treatment)Carry out an audit of carer engagement in our work and implement anyrecommendations from thatSurvey groups of stakeholders on specific pieces of legislation (like thenamed person survey completed in 2013)5.2 Investigations and caseworkOver the next three years we intend to3

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