Resilient durch interpersonelle Kommunikation - Komunariko

Abstract English
„Is interpersonal communication recognized as an aspect of resilience in compa-
nies?" is the lead question in the first part of the paper. Chapter 1 sheds light on the dif-
ferent uses of the term "resilience". The author cites key studies on resilience and estab-
lishes a connection between resilience and interpersonal communication.
Forms of interpersonal communication relevant for resilience of organizations are
illustrated in demonstrating interpersonal communication in the context of corporate
communication (Chapter 1.6.-1.8.5). Three theoretical concepts are also used to stress
the idea, i.e. symbolic interactionism, the theory of communicative action and dialogue
(Chapter 1.7.1.-1.7.3.) After having examined and combined aspects of resilience both for
people as well as for organizations in Chapter 2, the author establishes links with inter-
personal communication.
The paper examines the question: What options do companies have to increase their
own resilience and that of their employees? (Chapter 3) The link to interpersonal
communication was established through key factors identified above. Chapter 4 describes
the methodolocial approach and compares factors of resilience on personal and organiza-
tional levels and the respective conclusion. Chapter 5 shows examples of how to increase
the resilience of employees and companies. The author transfers programmes from other
sciences to the business context and proposes training options. She presents tools, best
practices from a convention on resilience are presented and the interrelation with inter-
personal communication is established. Chapter 6 is the final conclusion, answering the
hypothesis and giving a future perspective.
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