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THE IMPORTANCE OF REVIEWS Patricia Singer THE IMPORTANCE OF REVIEWS Social media has raised the bar when it comes to customer service. Thanks to Twitter and Facebook, a customer can reach out and express his or her happiness or displeasure to a company immediately and reach a broad audience. As we all know, bad news and reviews spread like wild fire and great service is just expected. Urging your customers and clients to write reviews when they are happy with your product or service should be part of your business strategy. Recently Facebook has made a change to its notifications. When someone writes a review for a page you follow, you will be notified. This is fantastic because it is your customers who are helping you stay in front of your client base and followers. The less promotion you do for your own company the better. People will listen to their friends and family’s opinions and recommendations over a commercial or ad generated by the business every time. So, how do you get your customers and clients to write a review and where should they be posted? Here are some suggestions to get you glowing reviews. 1. The top places for you to garner reviews are Google, Facebook, and Yelp. These are the top three that most people use and frequent when searching for information. Of course, with these sites you need to have your business claimed. For Google, search for Google My Business and claim your business listing. Facebook, you need to have a business page set up, and with Yelp you must also claim your business listing. Update all the information about your business on each site. Also, be sure to constantly monitor these sites so you can manage your online reputation. 2. Now, it is up to you to encourage your clients and customers to write a great review when they are happy with the services you provided. If you are in contact with them, either in person or over the phone, ask if they would be willing to write a review. If they are willing, send them an email with the direct links to each of the sites on which you accept reviews. Make it as easy as possible for reviewers to find the right place to write the review or you may lose them. Some people are more than willing to write you a review but, as we all know, life gets in the way, or we get distracted by other things and it gets put off. A gentle reminder sent out a week after your ask could get them back on track. 3. If you have a customer or client who is willing to write a review for you but tells you that he or she doesn’t know what to say, supply the person with the verbiage. You write the review for the client! Ask if he or she agrees with what you have written and instruct the person to copy and paste it on the desired site. Once again, making it as easy as possible for the person. Having reviews written by your customers is a great way to validate your business. Reviews also help with your Google search ranking! Get in the habit of asking for reviews. It will set you apart from your competitors. Patricia Singer is the owner of Follow Me Social Media Consulting. She works with individuals, small and mid-sized businesses, helping them navigate and market using the numerous social media platforms. www.BestToFollowMe.com
The Peace Within Spa And Wellness Center What is Reconnective Healing? Reconnective Healing is a return to an optimal state of balance. It is the result of interacting with the fully comprehensive Reconnective Healing spectrum of frequencies that consists of energy, light and information. It’s tangible, measurable… you can actually feel it. At The Peace Within Spa & Wellness Center, we offer a diverse range of services to suit your individual needs. Group classes and workshops are also offered on a variety of topics including meditation & self reliance. For questions, pricing, or more INTRODUCTON OFFER ONE HOUR SWEDISH OR DEEP TISSUE MASSAGE $ 40 information please contact us. PLUS TAX OUR SERVICES RECONNECTIVE HEALING A return to an optimal state of balance. It is the result of interacting with the fully comprehensive Reconnective Healing spectrum of frequencies that consists of energy, light and information. MASSAGE We offer a variety of massage therapy services by licensed massage therapists including Swedish massage, Stone massage, Pre-natal massage, Sports massage, Deep tissue massage, Manual Lymphatic Drainage , Medical massage, Safe Oncology massage, Reflexology, & Mindful Massage. CONTACT US THE PEACE WITHIN SPA & WELLNESS CENTER 63 Beaver Brook Road Suite 105 Lincoln Park, NJ 07035 973-872-6600 nancy@thepeacewithinspa.com www.thepeacewithinspa.com ANGEL CARD READINGS Our card readings are conducted by Certified Spiritual Counselors who have completed the spiritual counseling program offered by the American Board of Hypnotherapy and facilitated by Doreen Virtue. NANCY BARRETT MERCEDES BARRETT DOTERRA OILS In addition to proprietary essential oil blends, dōTERRA product offerings include nutritional, spa, and healthy living products based on essential oil technologies and a comprehensive wellness philosophy. FOLLOW US
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