Tibbett & Britten Times #26 - Hayes Anderson Limited

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The international customer newsletter of the Tibbett & Britten Group 

Growth in the world of ‘crouching tigers’ 

Group wins 2002 Queen’s Award 

Support for UK ‘chipping of goods’ initiative 

Retail offsite support for shopping centres 

We help Triumph over adversity 

We’re number one in Mexico 

More slices of USA manufacturing cake 

Business blooms in the desert 

Africa launches world-class customer care centre 

Women’s Secret safe in Spain 

Pan-European support for Levi Strauss 

Issue 26 2003 No.1

2 Introduction 

Tibbett & Britten Times 2003 No.1 

This is Tibbett & Britten, 

the intelligent logistics group 

Welcome to Tibbett & Britten Times, the customer newsletter 

of Tibbett & Britten Group plc. Its pages present some of the 

recent achievements of Tibbett & Britten companies in 

markets around the globe. 

Tibbett & Britten is a leading UK-based 

international logistics service provider, 

working under contract to major 

retailers and multinational manufacturers, 

and focusing on the food & beverage, 

clothing & textiles and other consumer 

merchandise sectors. 

Tibbett & Britten is one of the world’s top 

logistics businesses – directly employing 

approximately 36,000 people, operating 

over 14,000 commercial vehicles and 

trailers, and managing around 4.8 million 

sq m (52 million sq ft) of warehousing. 

The Group is active in a total of 34 

countries on five continents, including 

intensive operations within its two ’home’ 

markets of Europe and North America. In 

2002, Tibbett & Britten Group became the 

first specialist logistics company to be 

awarded a Queen’s Award for International 

Trade – the UK’s premier accolade for 

international businesses. 

Sector Focus Geographic Spread 

31% Other 

Consumer 

Goods 

19% Fashion 

4% Rest of 

the World 

14% 

Mainland 

Europe 

50% Food & Beverage 40% UK & Ireland 42% Americas 

For further information, please contact Group Headquarters or your nearest Regional Head 

Office (addresses on back cover) or visit www.tibbett-britten.com 

“ 

“ 

Why Tibbett & 

Britten is different 

Logistics is the science of ensuring that the right 

products reach the right place in the right quantity 

at the right time and in the right condition to 

satisfy customer demand. 

Tibbett & Britten extends this concept through 

the development and application of intelligent 

logistics, in which all the human and physical 

resources in the supply chain work in harmony for 

optimum efficiency, and the flow of electronic 

information mirrors physical movements. 

The Group is further differentiated by its total, 

exclusive focus on the provision of logistics and 

associated services. These include: 

Warehousing & inventory management 

Vendor consolidation 

Added-value/pre-retailing support 

Dedicated transport fleets 

4PL transport management 

Electronic business integration 

International supply chain management 

Customs/bonded warehousing 

B2B and B2C e-commerce support 

Logistics re-engineering and change 

management. 

Our objective is to be the very best logistics service provider in our 

chosen sectors. Across the Group we’ve set in motion a drive for 

integration, simplicity and personal accountability. In support of our 

customers we’re spreading best practice and exploiting new 

technologies – like RFID – applying innovative solutions to their supply 

chain needs. And we’re investing more in our people through training 

and personal development. 

” 

Operational excellence is a given… I want us to be seen by customers as 

a core strategic partner, with the best people in the industry effectively 

applying the most appropriate information technology. 

Mike Arrowsmith, Group Chief Executive 

”

Asia demystified 

Tibbett & Britten has growing infrastructure in China 

and other parts of Asia and can provide a range of 

quality services – from domestic logistics to 

international sourcing and supply chain management. 

The Group has made significant strides in Asia during 2002. Its joint venture with Hutchison Whampoa 

in China continues to grow strongly, and has added new domestic retailers like Wu Mei and Hua Pu, as 

well as new international customers such as BP, Siemens Lighting, Mead Johnson, Nutricia and Warner 

Lambert. Since its formation in 1998, Hutchison Tibbett & Britten has established divisions in Shanghai, 

Beijing, Tianjin, Guangzhou, Shenzhen, Chengdu and Shenyang. 

Complementing its other operations in the region in Hong Kong, Singapore and Taiwan, Tibbett & 

Britten also moved into Thailand during 2002 and strengthened its existing operations in Malaysia. It 

has acquired 38% of Davids Distribution of Thailand and has formed a joint 

venture with Kontena Nasional in Malaysia (more details over page). 

As well as providing domestic storage and distribution, the Group offers 

a wide variety of export and other services, including supply chain analysis 

& planning, product mixing, consolidation, bonded warehousing, order 

processing, quality inspection, pre-retailing, labelling & tagging, kitting, 

customs clearance, documentation, IT solutions & consultancy and freight 

management. It also provides product tracking throughout the manufacturing, 

storage, consolidation and shipping cycles. 

Tibbett & Britten Asia personnel present merchandise in store-friendly format at a 

fraction of the cost of doing the same work in the West. Using its own transport, the 

logistics specialist also collects merchandise from factories – leaving customers free to 

negotiate the most favourable factory-gate prices from their suppliers. 

For more information about Tibbett & Britten’s services in China, please contact William 

Ren at william.ren@htblogistics.com or call +8621 6237 5183. For enquiries elsewhere in 

Asia please contact Tony Perkins at tp_tbap@pacific.net.sg or call +60 12 293 3884. 

World of the ‘crouching tigers’ 

The Asia Pacific region is home to 70% of the 

world’s population, and numbers are 

expanding at the rate of 46 million a year – an 

annual rise equivalent to the population of 

England. It also boasts the fastest growing 

regional economy on earth. 

As one of the world’s greatest 

manufacturing centres, it is the source of many 

of the consumer goods – including fashions 

and high tech products – sold on both sides of 

Cover story 


the Atlantic. Even when merchandise is not 

Asian-manufactured, it is frequently made 

from raw materials sourced in the region. 

With its ability to provide integrated supply 

chain solutions on a national, regional or 

international basis, Tibbett & Britten Asia offers 

both multi-national and domestic 

manufacturers and retailers a potent ‘crouching 

tiger’ partner to help them make a strategic 

leap forward. 

3

4 Asia News 


Joint venture 

aiming high in Malaysia 

“ 

Our vision is that 

TBKN will become 

the leading provider 

of supply chain 

management solutions 

in Malaysia. 

” 

TBKN’s Chief Executive Officer, Tony Perkins 

Little & large: John Harvey CBE (right), Executive 

Chairman of Tibbett & Britten, and Peter Coates 

Smith of Holdfast Level Crossing are shown 

accepting their 2002 Queen’s Awards. Holdfast 

was the smallest business to gain such an Award 

in 2002 and Tibbett & Britten was the largest. 

But size doesn’t matter: for each company it was 

a giant achievement. 

A key recent development in the Asia Pacific region has 

been the launch of a 60:40 joint venture between 

Tibbett & Britten and Kontena Nasional Berhad, the 

leading Malaysian warehousing, distribution, container 

haulage and freight forwarding specialist. 

Based at Selangor, near Kuala Lumpur, Kontena Nasional operates more than 200,000 sq m 

(2.2 million sq ft) of warehousing and 4,650 commercial vehicles and trailers. Major 

customers include IBM, Matsushita, Nestlé, Perodua, Samsung, Siemens and Sony. 

The new company, Tibbett & Britten Kontena Nasional Sdn Bhd (’TBKN’), builds on a 

long-standing working relationship between the two partners, and will offer a full range of 

third-party logistics services in Malaysia and Brunei. 

John Harvey, Executive Chairman of Tibbett & Britten Group, explains: "The establishment 

of TBKN further strengthens the Group’s presence in Asia, where Malaysia has an important 

role to play as a regional manufacturing base. TBKN will support our existing international 

retail and manufacturing customers and will also provide the base to service domestic 

customers in our core business sectors." 

Group accelerates to Queen’s Award 

Tibbett & Britten Group has become 

the first specialist logistics service 

provider to be presented with a 

Queen’s Award for International 

Trade – the UK’s premier accolade 

for international businesses. 

The award recognises the Group’s 

spectacular achievements in operations 

beyond United Kingdom shores. As 

recently as 1989, Tibbett & Britten was 

active purely within the UK and Ireland. 

Today around 60% of all revenues are 

generated overseas – despite UK growth of 

more than 15% compound per annum over 

the same period. 

On both sides of the Atlantic, Tibbett & 

Britten has been progressing rapidly – 

mainly through organic growth. In Europe, 

for example, it is the principal distributor of 

frozen food in Austria and Hungary, a 

leading drinks and fresh produce logistics 

provider in France, and number one for 

clothing and personal care products 

distribution in the UK and Ireland. 

Meanwhile, Tibbett & Britten has 

developed into the largest specialist 

distribution business in Canada and one 

of the biggest in the USA, employing 

11,000 people in North America and 

operating from coast to coast. In fact, the 

Group now views Europe and North America 

as its dual ’home’ markets, while 

successfully pursuing sector-focused 

opportunities in other parts of the world.

Thailand 

tie-up 

Tibbett & Britten has acquired a substantial 

equity stake in Davids Distribution (Thailand), 

which provides trans-national warehousing 

and transport services to major food and 

consumer products retailers in Thailand. 

Davids Thailand is a joint venture company, 

managed by principal shareholder Davids 

Asia, a private Australian logistics group. 

Besides access to a consumer market of 80 

million people, the new agreement enables 

Tibbett & Britten to offer customers integrated 

services along the Singapore-Malaysia- 

Thailand geographical axis. In addition, the 

Group will share in fulfilling a major logistics 

contract awarded to Davids by leading local 

hypermarket retailer Big C – part of the 

Casino Group of France. This contract involves 

the construction of a new distribution centre 

in Greater Bangkok, with the first 29,000 sq 

m (312,000 sq ft) phase scheduled to become 

fully operational in early 2003. 

Other major Davids clients include 

Winstore, CRC and Robinson/Homeworks. 

Commenting on the equity investment, 

Mike Arrowsmith, Tibbett & Britten Group 

Chief Executive Officer, said: "This is a 

timely entry into Thailand for us through a 

stake in a successful and respected logistics 

company. It provides excellent opportunities 

for our existing retail and manufacturing 

customers worldwide who are already in 

Thailand or are considering entering this 

rapidly growing market." 

All smiles at the press conference held in 

Bangkok to announce the partnership 

agreement. From left to right are Mike 

Arrowsmith, CEO of Tibbett & Britten Group, 

with Somchai Sirivichayakul, Managing Director 

of Davids Distribution (Thailand), and Jeffrey 

David, CEO, Davids Asia. 

Beijing win brings 

giant prospects 

Hua Pu, a leading Beijing-based hypermarket 

retailer, has chosen Hutchison Tibbett & Britten 

(HTB) to handle its warehousing and distribution 

in China. 

HTB – the joint venture between Hutchison Whampoa and Tibbett & Britten set up to 

provide supply chain management services to manufacturers and retailers across the 

People’s Republic – will be developing and operating Hua Pu’s ambient distribution 

centre in Beijing. 

More than 500 suppliers will deliver in bulk to the new 10,000 sq m (108,000 sq ft) 

facility, where HTB will be responsible for order processing, inventory management, picking 

and distribution to Hua Pu outlets nationwide. Cross-docking will be introduced in future. 

Li Jing, Hua Pu’s General Manager, is confident the new logistics partnership will further 

enhance the company’s competitiveness in the retail market, saying: "Only if I walk handin-hand 

with the giant can I be a giant one day." 

Certainly, the HTB joint venture is making huge strides in China, providing logistics 

solutions for customers including B&Q, Carrefour, Procter & Gamble, Park N’ Shop, Wal- 

Mart, Wumart, Wu Mei Supermarkets and Warner Lambert. Recent wins include contracts 

with Xiamen Lighting’s Osram division to manage distribution centres in Guangzhou and 

Chengdu and handle pan-China distribution, with BP to manage distribution facilities in 

Xiamen and Guangdong, and with Nutricia to operate distribution centres in Beijing, 

Shanghai and Guangzhou. 

CHINA 

GDP Growth: 7.5% 

Population: 1.29bil 

THAILAND 


Population: 63.9mil 

MALAYSIA 

GDP Growth: 4% 


SINGAPORE 



TAIWAN 



HONG KONG 

Asia news 




SOUTH KOREA 

5 


Population: 48.39mil

6 Technology 


PkMS goes live at 

Debenhams 

Spectrum for Debenhams – the dedicated 

Tibbett & Britten UK operation providing 

logistics services to Debenhams, the 

country’s largest department store retailer 

– is implementing a radical change in 

warehouse management technology. 

The division is responsible for managing Debenhams' four regional 

distribution centres with a combined storage area of 120,000 sq m 

(1.3 million sq ft), and a dedicated transport fleet of 180 trailers. It is 

also partnering Debenhams in a drive to streamline the retailer's 

supply chains, including deploying Manhattan Associates' PkMS 

warehouse management system to improve efficiency and accuracy. 

This is being piloted at the dedicated Debenhams site located at 

Daventry in the English Midlands. To deliver a complex set of 

objectives, Spectrum for Debenhams formed a multi-discipline project 

team led by Paul Coli, Head of Business Systems. The team shared 

project management with the customer across a wide range of tasks, 

including providing high profile communication sessions to the 

Debenhams business and working with some of the retailer's key 

managers to ensure that everyone was 'on message'. 

As well as providing enhanced warehouse operations capability, the 

PkMS design had to take account of exacting requirements for 

interfacing to Debenhams' central merchandising system. 

"We set ourselves a tough target," says Phil Showering, Operations 

Director at Spectrum for Debenhams, "as we wanted a design that 

would not only give short term advantages but also provide the 

platform from which to grow volumes and services in a flexible way. 

We're happy to say that the Daventry pilot went 'live' right on schedule, 

with no service interruption at all. Now we're looking forward to rolling 

out the programme during 2003." 

Spectrum analysis 

Spectrum for Debenhams was set up in 1998 to manage 

logistics services for Debenhams Stores, following their 

demerger from the Burton Group. Initially Spectrum for 

Debenhams worked closely with Spectrum for Arcadia (the 

Burton Group was renamed Arcadia) but now the two 

Spectrum contracts are wholly separate operating business 

units within Tibbett & Britten Fashion UK & Ireland. 

Spectrum for Debenhams supports ’Britain’s favourite 

department store’ by providing exclusive warehousing and 

distribution to all 100 outlets in the UK and Ireland. The unit 

employs 700 people.

Chipping away at 

property crime 

Radio frequency identification (RFID) tags can not only boost supply chain efficiency 

but can also help reduce losses of goods. 

Already a leading innovator in the application 

of RFID technology to logistics, Tibbett & 

Britten worked closely during 2002 with longstanding 

major customer Unilever and 

supermarket retailer Safeway on a unique UK 

Government-sponsored trial that used RFID tags 

to track merchandise through the supply chain. 

The ’Chipping of Goods’ initiative, 

sponsored by the UK Home Office, involved 

the manufacturer applying tiny electronic 

chips equipped with aerials to product 

packaging to provide a permanent and 

unique identification of the product’s origins 

and status. Data on the chips may be read or 

written to using fixed or hand-held readers at 

strategic points in the supply chain. 

Encryption guards against counterfeiting, and 

the chips are resistant to physical damage and 

harsh environments. Ultimately the tags would 

be embedded permanently in the product 

packaging. 

As part of the initiative, Unilever’s UK 

home and personal care products company, 

Lever Fabergé, trial tagged six-packs of Lynx 

deodorant from its Leeds factory through to 

the shelves of three Safeway stores in 

Northern and Central England. The chipped 

product was monitored at every stage in the 

supply chain, including the Tibbett & Brittenoperated 

Unilever national distribution centre 

at Whitwood, Yorkshire. 

Web-based tracking, viewable by all parties 

via secure access screens, was trialled at both 

pallet level and pack level to the retail 

distribution centre, and at pack level to the 

store shelf. The ability to pin-point the location 

of product at any time is expected to allow 

even tighter inventory control and further 

stockholding reductions, boosting the overall 

efficiency of the supply chain. 

The Home Office also anticipates that the 

systematic chipping of goods will reduce the 

opportunities for theft or counterfeiting, 

even with small packs of merchandise. 

Chipping should prove a deterrent to 

criminals by increasing both the risk of 

being caught and the difficulty of onwardselling 

stolen merchandise. 

Technology 


Above: Intelligent tagging meets intelligent logistics: 

Tibbett & Britten’s RFID trials involve the distribution 

of six-packs of Lynx deodorant by Lever Fabergé. 

Below: Palletised chipped product is automatically 

enrolled on to the system using fixed readers. 

7

8 Innovation 


Offsite support for 

shopping centres 

Tibbett & Britten has launched a new retail offsite logistics service that will revolutionise 

local supply chain management and back-of-house operations for stores at large-scale 

shopping centres and retail parks. 

Today’s out-of-town shopping complexes present 

unprecedented opportunities for bringing retailers 

and consumers together in attractive, convenient 

environments with many flagship and high sales 

density stores. However, retail tenants of successful 

centres with long trading hours face increased 

pressures on stock storage and replenishment 

levels and back-of-house processes, often resulting 

in increased costs as well as poor product 

availability. Tibbett & Britten’s new retail offsite 

logistics service addresses these issues – to the 

benefit of centre owners, retailers and shoppers. 

The new service covers the provision of flexible 

offsite storage and replenishment for retailers, as 

well as added-value and pre-retailing support. 

The initial operation is now up and running at 

Bluewater, Kent – Europe’s leading retail 

destination with over 330 stores and 140,000 sq 

m (1.5 million sq ft) of retail space. Bluewater’s 

owner, Lend Lease, selected Tibbett & Britten as 

preferred provider of local logistics services to the 

centre’s retailers, and the two companies have 

worked closely together to develop services from 

an existing Tibbett & Britten distribution centre a 

short distance from Bluewater. 

Tibbett & Britten receives, warehouses, picks, 

processes and consolidates merchandise at this 

facility and delivers it into Bluewater’s retail stores, 

enabling in-store stockholdings and back-of-house 

activity to be reduced, while improving stock 

availability through more frequent and accurate 

replenishment. Deliveries are at retailer-agreed 

times, day or night, and lead-times can be as 

short as three hours from receipt of order. 

Additional flexible services can also be provided 

to speed the flow of merchandise on to the sales 

floor and allow sales staff more time to focus on 

their customers. These include flat-to-hanging 

conversion for fashion, product segregation, 

ticketing and tagging, packaging removal and 

recycling, and the storage and replenishment of 

bags, stationery and display equipment. 

Mike O’Rourke, Tibbett & Britten’s Supply 

Chain Manager, said: "Stock turnaround at 

some of the stores is now so quick that 

many retailers can’t keep up with back-ofhouse 

storage requirements. 

Some may have their own offsite facilities 

but they don’t have nearly the same level of 

stock visibility, and the retailers need a more 

focused solution than their national distribution 

systems can provide." 

Following extensive piloting with selected 

retailers, Tibbett & Britten is now marketing 

the concept to other outlets at Bluewater, as 

well as to major UK and Mainland European 

shopping centres elsewhere. 

State-of-the-art stock management 

At the core of the new retail offsite logistics service is a new multi-site/multi-user, 

web-based warehouse management system linked to the retailer via Tibbett & 

Britten’s unique SMART (Smart Messaging and Routing Technology) integration tool 

(see page 14). The system enables retailers to enjoy secure visibility of their stock 

down to item (SKU) level from an in-store PC and web browser, and to generate 

orders both automatically through their EPoS data or by manual entry on to the 

system. It also provides valuable information and reports for retailers, allowing more 

effective and profitable stock management.

Group Board refocused 

Reflecting its transformation over the past two decades from a small but fast-growing 

UK-centric company into the substantial broad-based international business it is today, 

Tibbett & Britten Group has streamlined its main Board. 

A European division led by Saad Hammad (right) has been established 

alongside the Americas division. In addition, a new Operating Board 

has been formed and the main Group Board streamlined. 

The Operating Board, led by Mike Arrowsmith, will formulate Group 

strategy and direct its implementation. It will be responsible for 

developing global business opportunities, managing performance and 

agreeing human resources and IT strategies. 

The new Operating Board comprises: 

Group Chief Executive Mike Arrowsmith 

President – Americas Mike Sprague 

Managing Director – Europe Saad Hammad 

Managing Director – UK & Ireland Martin Graham 

Managing Director – Fashion Bill Howie 

Managing Director – MEA/Global Accounts David Musgrave 

Group Finance Director Mark Whiteling 

Group Human Resources Director Jo Robbins 

With the establishment of the Operating Board, the Group Board will 

focus on strategic direction and corporate governance issues, and will 

provide challenge and support to the executive directors. 

The Group Board comprises five senior executive directors: 

Executive Chairman John Harvey CBE 

Group Chief Executive Mike Arrowsmith 

Managing Director – Europe Saad Hammad 

President – Americas Mike Sprague 

Group Finance Director Mark Whiteling 

plus the three existing non-executive directors: Edward Buchan, 

Bill Thomson and Robert Wood. 

Commenting on the new structure, John Harvey CBE, Chairman, said: 

"This is an important step in the Group’s evolution. With turnover of 

more than £1.4 billion across 34 countries, the new organisation will 

provide greater focus, clarity and accountability as we continue our 

successful development." 

Other senior appointments 

Canadian-born Mike Sorobey has joined 

Tibbett & Britten UK as Retail Sector Director. 

Mike was latterly Vice President & General 

Manager of Tibbett & Britten Group North 

America's largest retail support operation. 

Working alongside fellow Retail Sector 

Director, Les Flanagan, he is now responsible 

for contracts with major retail chains including 

Sainsbury's, B&Q and Iceland (BFG). 

Strengthening the senior teams 

Profile 


Saad Hammad has joined the Group Board as 

Managing Director – Europe. Born in the 

Lebanon, Saad was educated in France and the 

UK. He has a degree from Oxford University and 

an MBA from INSEAD. An accomplished 

linguist, he is fluent in English, French and 

Arabic, and also speaks Italian and German. 

Saad started his career with Procter & Gamble 

in 1986, where he worked in brand management 

in the Middle East and the UK, and also had exposure to running sales 

forces in the USA. In 1991 he joined Boston Consulting Group for three 

years, before being headhunted by Thorn EMI as Strategic 

Development Director – Europe. Since that time he has gained 

extensive experience in retailing environments – including roles as 

Executive Vice President – International for Vision Express Group and 

Group Sales & Marketing Director for Minit Plc – the world's largest 

retailer by number of stores. 

Bill Howie has rejoined Tibbett & Britten as 

Managing Director – Fashion. Bill was previously 

Logistics Director of Reality Group Ltd (part of GUS 

plc), and before that was Managing Director of 

Tibbett & Britten Spectrum Logistics – the 

dedicated division providing logistics services to 

Debenhams plc and The Arcadia Group plc. Bill's 

career experience even includes having been Vice 

President Worldwide Purchasing & Supply for 

Burger King in Miami. 

In another recent key appointment, Joanna 

Robbins has become Group Human Resources 

Director. She joins Tibbett & Britten from another 

major logistics service provider, and her extensive 

logistics sector experience includes being a past 

winner of the Institute of Logistics Award for 

Excellence in Personnel. Jo succeeds Philippa Reid. 

Another major appointment in Mainland 

Europe is Jack Boevé as Managing Director, 

Tibbett & Britten Benelux. Jack has worked 

in logistics since 1980. His career has 

included senior directorships at two 

subsidiaries of German logistics specialist 

Transoflex, and he was working at FedEx 

Logistics in Belgium before joining the 

Tibbett & Britten Group. 

9

10 UK and Ireland news 


Tibbett & Britten has helped shave significant cost and inventory off the UK supply 

chain of leading US-based consumer products company Remington. 

Smoother performance 

for Remington 

Pen pals: Neil DeFeo (left), President and 

Chief Executive Officer of Remington 

Consumer Products with Murray Brabender, 

Business Development Director of Tibbett & 

Britten UK & Ireland, at the contract signing 

ceremony in Remington’s UK head office. 

The relationship is 

“ excellent and T&B’s 

performance simply 

couldn’t be bettered. 

Declan Mullane, 

UK Logistics Director, Remington 

” 

After providing logistics support to Remington 

since May 2001, Tibbett & Britten has now 

been awarded a major long-term contract for 

warehousing, delivery and added-value 

services throughout Great Britain and 

Northern Ireland. 

Remington’s wide product range covers 

electric shavers, grooming products, hair care 

appliances, ’wellness’ products such as foot 

spas, and other small electrical consumer 

goods. Some 1500 different items are stored 

in a 7,000-pallet chamber of Tibbett & 

Britten’s 31,400 sq m (338,000 sq ft) shareduser 

bonded distribution centre at Milton 

Keynes, Buckinghamshire, where Remington 

and Tibbett & Britten staff are working sideby-side 

as one team. 

Product is received, processed and 

delivered to around 500 locations, including 

retailer distribution centres, high street 

outlets, mail order distributors and 

Remington’s own 10 UK service stores. 

Value-added services, tailored to meet endcustomers’ 

requirements, include co-packing, 

customisation and configuration, labelling 

and the preparation of multi-packs. 

Ken Gregory, Tibbett & Britten’s 

Manufacturing Sector Development Director 

UK, reports: "We have helped streamline 

Remington’s UK supply chain – taking out 

significant cost, enabling the elimination of 

unnecessary stockholdings, and assisting with 

the introduction of a new warehouse 

management system that gives better accuracy 

and improved productivity. The PkMS system 

implementation was faultless, and it was 

delivered on time and within budget. 

"Remington is currently measured by its top 

customers as the number-one performing 

supplier in its category – frequently delivering 

KPIs (key performance indicators) at 100% – 

and we’re very proud to have contributed to 

their success." 

Adds Declan Mullane, Remington’s UK 

Logistics Director: "Over the past year and 

a half we have benefited greatly from 

Tibbett & Britten’s skills and experience, 

and have become a very satisfied customer."

When Triumph Motorcycles 

suffered a fire at a key UK 

plant, Tibbett & Britten was 

pleased to lend a helping 

hand with parts storage. 

Managing 

Sainsbury’s 

liquid assets 

UK retailer J Sainsbury plc has appointed 

Tibbett & Britten Group to start-up and 

operate a UK national distribution centre 

for beers, wines and spirits. 

Located at Corby, Northamptonshire, in the South Midlands, the 23,000 sq m (250,000 

sq ft) facility was established rapidly and now operates around the clock, seven days a 

week. It handles up to 1500 different product lines and has created 250 new jobs. 

From 2003, the dedicated centre will also incorporate a ’duty unpaid’ bonded 

section capable of storing around 2 million cases of beers, wine and spirits. Total 

throughput volumes are expected to exceed 25 million cases a year. Cheers! 

Kick-start for Triumph after factory fire 

Triumph – the sole remaining UK volume 

manufacturer of motorcycles – was facing 

severe disruption in March 2002 after a fire 

destroyed part of its Hinckley, Leicestershire, 

plant. The company urgently needed to 

outsource the storage and supply of 

production line components until its in-house 

facility could be rebuilt. 

Tibbett & Britten stepped into the breach, 

setting up a temporary site at the UK 

Manufacturing Logistics division’s shareduser 

facility at Magna Park, Lutterworth, just 

five miles away. 4,000 pallet positions were 

allocated for production materials arriving 

from suppliers around the world; specialist 

systems were implanted into Lutterworth 

from the Hinckley plant; warehousing staff 

were provided by Tibbett & Britten. 

UK and Ireland news 

Remarkably, all this was accomplished 

from a standing start in a matter of a few 

days. The arrangement was confirmed on a 

Friday, the site was operational the following 

Tuesday, and the facility was fully stocked 

within a week. The Lutterworth team became 

responsible for storage and for picking single 

items and pallets to feed demand from the 

production line, achieving good performance 

levels from Day 1. 

John Owen, Tibbett & Britten Account 

Director with responsibility for the site, 

reports: "Triumph are so pleased with our 

service, they have given us the opportunity 

to bid for future business with the company." 

The current contract is due to end when 

Triumph’s rebuilt facility becomes 

operational. However, 2002 was this 

celebrated company’s centenary year, and 

Tibbett & Britten is delighted to have helped 

make it a time of Triumph over disaster. 

11 

Tibbett & Britten Times 2003 No.1

12 Americas news 


Pan-Mexican 

services to 

international 

customers 

The acquisition of Dimalsa is enabling 

Tibbett & Britten to extend its services to 

international businesses – including existing 

Group customers – throughout Mexico. 

Already, Tibbett & Britten Group North 

America (TBGNA) member company 

Venture Logistics has been appointed by 

manufacturing giant Procter & Gamble to 

set up and manage three new distribution 

centres in Mexico. Regional centres are 

now up and running at Merida and 

Mexicali, and a 70,000 sq m (750,000 sq 

ft) central distribution centre is under 

construction at San Martin Obispo. Venture 

Logistics will also operate a plant 

warehouse in Mariscala to add to the one 

currently managed on Procter & Gamble’s 

behalf in Vallejo, and is supplying the 

manufacturer with transport management, 

planning and brokerage services. 

Another TBGNA member company, 

Genesis Logistics, is providing daily 

deliveries of perishable foods to premier 

convenience store chain 7-Eleven’s Mexican 

associate. The operation, which mirrors the 

established service to 7-Eleven in two 

regions of the USA, is based in Monterrey 

with a satellite in Reynosa. 

Meanwhile, Tibbett & Britten’s new 

colleagues in Dimalsa Logistics have been 

awarded the operating contract for a 

regional warehouse for Kellogg’s in 

Mexicali. This is in addition to the 

management of the cereal manufacturer’s 

central warehouse near Mexico City and 

five other regional operations. 

Number One 

in Mexico 

Tibbett & Britten is now the largest logistics service 

provider in Mexico. Through the acquisition of the 

Dimalsa group of companies, Mexico’s leading thirdparty 

logistics specialist, the Group has made a 

major commitment to the vibrant Mexican market. 

Dimalsa provides warehousing and transport 

management services nationwide, focusing 

mainly on ambient food and consumer dry 

goods. With main warehousing operations in 

Mexico City, Guadalajara and Monterrey, plus 

facilities in seven other cities, there is total 

nationwide network coverage. Dimalsa also 

has an established operation in Puerto Rico. 

The acquisition has boosted the size of the 

Tibbett & Britten worldwide family, for the 

entire Dimalsa team – over 2,300 people in 

all – has transferred to the Group. 

With a land mass equivalent in area to about 

one-third of the entire United States, an urban 

population of 75 million, and a GDP of 

US$575 billion in 2000, Mexico is one of the 

largest markets in the Americas. As a member 

of the North American Free Trade Agreement 

(NAFTA), adjacent to the USA and offering an 

abundant workforce, it has become a 

substantial producer for its northern neighbour. 

At the same time, Mexico’s own fast-growing 

market for consumer goods is dominated by 

US brands, and Wal-Mart is the 

biggest retailer. 

Multinational companies 

feature prominently on 

Dimalsa’s list of customers. 

They include Danone, 

Gillette, Kelloggs, 

Masterfoods (formerly 

Mars), Procter & 

Gamble, Unilever 

and Wal-Mart – each of which Tibbett & 

Britten is already partnering in other markets – 

plus further blue-chip names such as Abbott 

Laboratories and Gerber, which contribute to 

an excellent product sector fit with the Group. 

Mike Arrowsmith, Tibbett & Britten Group 

CEO, confirms: "With Dimalsa on board, we’re 

pursuing our strategy of extending top quality 

logistics services to multi-national 

customers, as well as accessing 

local customers and markets. 

The integration of the acquisition 

into our overall Americas 

organisation continues, and 

resultant customer synergies are 

becoming clearly evident."

Tibbett & Britten Group North 

America (TBGNA) continues to 

win business in the consumer 

goods manufacturing sector. 

Recently awarded contracts 

involve the operation of major 

logistics facilities for two of 

the USA’s foremost grocery 

product manufacturers. 

More slices of USA 

manufacturing cake 

TBGNA is now operating a total of eight 

distribution centres for globally renowned 

manufacturer Procter & Gamble. The latest 

centre to come on-stream with TBGNA 

member company Venture Logistics is a 

70,000 sq m (750,000 sq ft) semi-automated 

plant warehouse in Oxnard, 

California. This is the third 

such facility to be 

operated on behalf of 

the customer’s paper 

products division – 

responsible for many 

best-selling brands, 

including Always, Bounty, 

Charmin and Pampers. Venture Logistics also 

operates three further plant distribution 

centres for Procter & Gamble divisions in 

various parts of the USA. 

In the American Midwest, TBGNA member 

company Heartland Logistics has started 

operating a newly constructed 43,600 sq m 

(470,000 sq ft) regional distribution centre 

for ConAgra Foods – one of the USA’s largest 

packaged food manufacturers. Located in 

Lebanon, Indiana, the facility handles 

Fashion tender suits 

Following a competitive tender, TBGNA 

has been appointed by JC Penney to operate 

one of its new generation of regional ’store 

support centers’ in Dallas, Texas. The 39,000 

sq m (420,000 sq ft) facility provides 

dedicated warehousing and pre-retailing 

services for boxed and hanging garments, and 

supplies around 100 JC Penney stores in the 

Dallas area. Over 500 new jobs have been 

created at the new warehouse. 

Mike Sprague, TBGNA President, said: 

"I am delighted to welcome JC Penney – 

one of the world’s most famous retailers – 

as a Tibbett & Britten customer. This 

important contract is in line with our 

strategy of strengthening our presence in 

the clothing and general consumer 

merchandise sectors, and is part of a 

substantial pipeline of new business for 

the Group in the Americas." 

Americas news 

ConAgra’s full range of branded dry groceries 

– including such American household 

favourites as Butterball, Hunts, Healthy 

Choice, Libby’s, Orville Redenbachers and 

Wesson. Products from several divisions are 

consolidated at the Lebanon centre to service 

customers throughout the region. 

This winter, Heartland 

Logistics is scheduled to 

open a second regional 

distribution centre for 

ConAgra at Modesto, 

California – close to the 

plant warehouse it has 

operated for the food 

manufacturer since November 2001. 

TBGNA President, Mike Sprague, sums 

up progress: "As North America’s leading 

grocery 3PL logistics provider, it has long 

been our intention to serve the leading 

manufacturers as well as retailers in this 

sector. ConAgra Foods and Procter & 

Gamble are two of the top three 

manufacturers supplying the grocery 

industry, and it’s great to be serving them 

in so many locations." 

Business award 

in Ontario 

Tibbett & Britten Group North 

America member company 

SCM has had the success of its 

Cornwall, Ontario, operation 

honoured by the local business 

community. 

SCM is a dedicated operation providing 

logistics support across Canada for Wal-Mart, 

the world’s largest retailer. From its giant 

distribution centre at Cornwall, the SCM team 

ships merchandise to Wal-Mart stores 

throughout eastern Canada. In recognition of 

everyone’s hard work and high standards, SCM 

has now been named Business of the Year by 

the Cornwall Chamber of Commerce. 

13 


14 Middle East news 


Business blooms in the desert 

Tibbett & Britten Middle East has been established 

as a wholly Group-owned entity, based within the 

Dubai Airport Free Trade Zone. 

Tibbett & Britten, which had previously 

operated in the Middle East solely through the 

Transcare Gulf Logistics joint venture, is now 

responding to increasing opportunities for 

growth and is aiming at a strong pan-regional 

presence. Accordingly, Tibbett & Britten Middle 

East – under the direction of Managing 

Director, Colin Wain – is seeking further 

partners to parallel the newly-formed Olayan 

Tibbett & Britten joint venture in the Kingdom 

of Saudi Arabia. 

As reported in Tibbett & Britten Times, Spring 

2002, Olayan Tibbett & Britten is providing 

The Developing People category of the 2002 

Oxfordshire Business Awards has been won 

by Tibbett & Britten’s warehouse at Bicester, 

UK, operated on behalf of multinational 

confectionery and snackfoods manufacturer 

Masterfoods. 

For the past two years, the emphasis at 

Bicester has been on personal development in 

order to reduce staff turnover and to support 

Investors in People accreditation. With the help 

of Masterfoods (formerly Mars Confectionery 

and Pedigree Masterfoods) an imaginative 

training programme has been introduced, 

logistics and supply chain services for Olayan 

Group companies and for other national and 

multinational businesses in Saudi Arabia. 

Under the leadership of David Eastwood, 

General Manager, Olayan Tibbett & Britten is 

handling premier international brands such as 

Boxlite, Burger King, Colgate-Palmolive, Henkel, 

Kimberly-Clark, Kraft Foods, New Zealand Milk 

Products and Toshiba. Imminent plans include 

the implementation of a sophisticated warehouse 

management system across Saudi Arabia and the 

construction of a new distribution centre in the 

country’s Eastern Province. 

Developing people award 

Client integration case study 

The Spring 2002 issue of Tibbett & Britten Times introduced SMART electronic business 

integration technology as a cornerstone of intelligent logistics. Now a new publication shows 

SMART in action. 

Supply Chain Systems Integration Case Study is an eight-page booklet describing the 

benefits delivered by SMART (Smart Messaging and Routing Technology) for three 

contrasting types of business – a high street multiple, a specialised e-commerce operation 

and an out-of-town retail warehouse chain. 

In addition, it explains the background to Tibbett & Britten’s development of SMART, 

and presents communication connectivity options for taking advantage of this unique 

electronic business integration solution. Copies of the case study are freely available from 

info@tandb.co.uk or call +44 (0)20 8327 2054. 

based on a policy of continuous improvement 

for team members at every level. 

The site’s management team celebrated 

a shared success, reporting: “Our turnover 

of people has dropped dramatically since 

the launch of the programme, and we’re 

proud that everyone’s efforts have been 

recognised through the conferring of this 

prestigious award.” 

Triumphant trio (left to right): Bicester’s 

Craig Toms, Lynn Smith and Kate Payne 

Olayan Tibbett & Britten operations at Al Khobar, 

Saudi Arabia.

Supply chain 

in a box 

In a significant milestone 

for the regional division, 

Tibbett & Britten Africa has 

established a sophisticated 

24-hour Customer Care Centre 

(C3). This allows customers to 

model their supply chains, 

improve strategic planning and 

monitor business processes – 

for more efficient integrated 

logistics solutions. 

The unique new centre has been formed 

as a partnership between Tibbett & 

Britten Africa (TBA) and logistics 

consultants DNA Supply Chains Solution 

Design & Technology. Located at 

Elandsfontein, near Johannesburg in 

South Africa, it is a place where events 

can be simulated at a tactical as well as 

an operational level. 

C3 is about creating value for 

customers. It starts with order-taking and 

ends with a helpline – along the way 

encompassing everything from transport 

planning and fleet management, to 

online real-time track-&-trace, supply 

chain monitoring and customer 

relationship management (CRM). It helps 

companies reduce their inventory costs 

Six men in three teams successfully 

completed the challenge to row 450 km 

across Africa’s largest body of fresh water – 

Lake Victoria – among them a pair from 

Tibbett & Britten East Africa. 

After some gruelling training, the 

divisional team comprising Paul Spyropoulos 

and Paul Gilks (left) took just over five days of 

continuous rowing to traverse the lake. The 

only real problems encountered were some 

blistered hands and a little motion sickness. 

Paul Gilks explains: "There were two of us 

in the boat and we operated on a roster 

Africa news 

and increase supply chain velocity, 

creating more agile and reliable logistics 

services. 

But this is just the beginning. 

Additional functionality due to be added 

to C3 in future includes supply & demand 

planning, global procurement, integrated 

radio frequency identification (RFID), web 

trading, electronic proof of delivery, 3G 

technology and the matching of supply 

and consumption rates. 

Although pioneered in South Africa, 

the team responsible for C3 is already 

helping to set up a similar centre in the 

UK. Based on the success of the model 

to date, Tibbett & Britten Times would 

not be surprised to see it rolled out 

more widely before long. 

Duo tame Lake Victoria 

Tibbett & Britten East Africa was proud to support the DAS M2M Challenge during 2002 in aid of 

the Rhino Fund Uganda and two African children’s charities. 

system so that one person was always rowing 

while the other rested. But there were times 

when we both pulled together – which 

increased the boat’s speed significantly." 

Lake Victoria is famed for her dangerous 

and unpredictable weather – and did not 

disappoint, conjuring up violent storms and 

massive swells to slow down the participants. 

The Tibbett & Britten East Africa team also 

had to cope with a leaking boat after some 

skilful navigation caused it to accidentally run 

aground on the only little island in the lake! 

The Challenge raised a total of US$26,000. 

15 


16 Europe news 


Match 

struck in 

Hungary 

Tibbett & Britten 

Hungária has been 

appointed by Csemege- 

Match to provide 

warehousing of a wide 

range of grocery products, 

plus secondary distribution 

to Match supermarkets 

throughout Hungary. 

Csemege-Match is part of France-based 

multinational supermarket group Match 

Supermarkets and is one of Hungary’s 

leading grocery retailers. The company, which 

had previously handled logistics in-house, has 

transferred to Tibbett & Britten the operation 

of its 24,000 sq m (258,000 sq ft) dedicated 

multi-temperature distribution centre at 

Vecsés, south east of Budapest, under a sixyear 

open-book contract. 

Here, a team of 300 staff is responsible 

for storing and distributing 6,300 different 

product lines – from chilled, fresh, ambient 

and dry foods to non-food products – with 

initial volumes totalling around 1,000 

pallets a day. 

Deliveries are also made to 133 Match and 

Smatch supermarkets throughout Hungary, as 

well as the customer’s chain of 19 Alfa cashand-carry 

outlets. (See also Tibbett & Britten 

Times, Spring 2002.) 

Frozen products 

are hot news 

Tibbett & Britten’s frozen foods distribution business in Hungary is growing fast. Besides the 

existing partnerships with the Cora and Profi chains, a new contract has been awarded by the 

Spar grocery retail chain, and Tibbett & Britten Hungária is confident other suppliers will be 

attracted by its internet-based vendor managed inventory (VMI) secondary distribution concept 

for frozen products. Meanwhile, advantage is being taken of the easy expansion possibilities of 

the Üllö warehouse (above) to provide an additional coldstore with a capacity of 3,500 pallets. 

Clothing logistics sewn up in Portugal 

Multinational fashion manufacturer and retailer C&A has 

appointed Tibbett & Britten Iberia to store and distribute 

its full range of merchandise throughout the Lisbon area. 

Tibbett & Britten is centralising the operation at its 

existing shared-user national distribution centre in 

Carregado, some 30 km (19 miles) north of the 

Portuguese capital. Here more than 2,000 sq m (21,500 

sq ft) of storage is available for C&A – sufficient for 

storing 175,000 garments. 

New home for Auchan 

A new purpose-built national distribution centre for Auchan, the France-based multinational 

hypermarket retailer, is now operational in Hungary. 

Auchan has a rapidly growing presence in the country, with seven stores already open and 

a further five scheduled by end-2004. As previously reported in Tibbett & Britten Times, a 

35,000 sq m (377,000 sq ft) dedicated facility has been constructed alongside Tibbett & 

Britten Hungária’s existing distribution centre at Üllö, south-east of Budapest, where Auchan 

stock has been housed on a temporary basis. The new building accommodates the retailer’s 

full range of ambient grocery and non-food products, totalling 14,000 SKUs. Planned 

throughput is 300,000 cases weekly, and Tibbett & Britten is also providing transport 

management for Auchan.

Women’s Secret safe in Spain 

Cool chains link Austria and Germany 

Two recently formed 

companies – TFL and AFL 

– are extending Tibbett & 

Britten’s fresh and chilled 

food logistics capability in 

the Austrian market. 

Inflation assists 

Unilever 

Europe news 

Tibbett & Britten Iberia continues to gain strength in the 

clothing & textiles sector. It has now been chosen by Cortefiel 

Group Women’s Secret to handle the prominent Spanish fashion 

company’s logistics operations. 

From a central warehouse in Yuncos, Tibbett & Britten is responsible for receiving, checking, 

storing, picking and distributing the Women’s Secret lingerie ranges, plus transporting 

Cortefiel branded products, to over 200 outlets throughout Spain. It is also managing 

deliveries to a growing number of stores and franchises as far afield as Russia, the United 

Arab Emirates, Australia and South America. 

The 11,000 sq m (118,000 sq ft) Yuncos facility – which already employs more than 60 

people – is shipping over 3.5 million garments annually, with daily deliveries ensuring rapid 

stock replenishment at points of sale. 

Tibbett & Britten Frischelogistik (TFL), a subsidiary of Tibbett & Britten Austria, offers a full 

range of services to the country’s chilled food manufacturers and retailers. These include order 

processing and picking, plus nationwide distribution – using new specialist dual-temperature 

trucks that allow chilled goods to be transported alongside deep-frozen or ambient products. 

TFL is off to a flying start, and already counts leading names such as Wech Geflügel, Eisvogel, 

Wojnar, Vitana and Ahorner among its customers. 

In Germany, Tibbett & Britten Allgäuer Frischelogistik (AFL) has been formed at Buxheim, 

near Memmingen in southern Germany. From a newly-constructed distribution centre, 

equipped with the latest computer-controlled sortation and picking systems, AFL supplies 

fresh food products to retailers’ depots across Germany and Austria. The new operation will 

enable retailers’ stockholdings to be reduced through accurately timed deliveries, with the 

cool chain maintained at a constant 4°C. 

Tibbett & Britten’s facility at Carregado, southern Portugal, offers 

a total storage area of 42,000 sq m (452,000 sq ft) and a height 

of 12.0m (39 ft). Capacity has recently been further boosted by 

the erection of an inflatable building (below), adjacent to the 

main warehouse, for the dedicated storage of products from 

multi-national FMCG manufacturer Unilever. The inflatable 

structure offers 3,000 sq m (32,000 sq ft) of storage space, and 

can accommodate 3,000 pallets of merchandise for this longestablished 

Tibbett & Britten Iberia customer. 

17 


18 Europe news 


European transport 

for Levi Strauss 

World-famous casual wear manufacturer Levi Strauss & 

Co. has awarded Tibbett & Britten a major fourth party 

logistics (4PL) contract. The Group has been chosen 

to provide exclusive transportation solutions for the 

Levi’s® and Dockers® brands of casual apparel across 

Western and Central Europe. 

Tibbett & Britten is co-ordinating and managing all Levi Strauss Europe, Middle East & Africa’s 

transportation from factories to distribution centres, and between manufacturing plants and finishing 

centres, across Europe. Raw materials are transported into both Levi Strauss & Co.’s and its 

contractors’ factories, and finished product delivered from these plants into LS&CO.’s European 

regional distribution centres. 

As well as providing a combination of 3PL and 4PL land-based transport services, the Group is 

managing the transport and freight forwarding of inbound materials and finished product from 

around the globe. A central service hub for Levi Strauss & Co. has been established at Tibbett & 

Britten’s Nieuwegein distribution centre near Utrecht in the Netherlands, overseen by Ferrij 

Suijkerland, Director of Transport in the Netherlands and Jack Boevé, divisional Managing Director. 

Tibbett & Britten’s Key Account Manager in the UK is Martyn Mann, who reports: "Re-engineering 

Levi Strauss & Co.’s transportation in Europe was carried out by a cross-discipline group from our 

Fashion Development team. By using state-of-the-art IT systems to enhance planning and ensure full 

visibility of raw materials and finished product throughout the supply chain, we believe we’ll 

provide both service benefits and cost savings." 

Heading south west with Auchan 

At Bruges, not far from Bordeaux, Tibbett & 

Britten France has launched its first logistics 

operation in the south west of the country. 

The Bruges site is a dedicated distribution 

centre, managed on behalf of hypermarket 

giant and established Group customer 

Auchan. This 4,300 sq m (46,000 sq ft) 

facility stores the retailer’s full range of 

petfood products, and part of its dry foods 

selection. Capacity will be doubled during 

2003, when Tibbett & Britten will add the 

rest of the dry foods range. 

From grocery 

to garments 

with Intermarché 

Following the award of 

two grocery distribution 

contracts by multiple 

retailer Intermarché 

Alimentaire (see Tibbett 

& Britten Times, Spring 

2002), Tibbett & Britten 

France has been chosen 

by Groupement 

Intermarché to handle 

a major textile logistics 

operation. 

Tibbett & Britten is operating a new 20,000 

sq m (215,000 sq ft) warehouse for 

Intermarché at Marolles-en-Hurepoix on the 

outskirts of Paris. Here, a 60-strong team takes 

care of the storage and preparation of 

garments for distribution to 2,300 

Intermarché retail outlets nationwide. 

Two distinct product flows are handled at 

Marolles – a standard range of non-seasonal 

lines, and merchandise from a specific 

collection or seasonal promotion. Products are 

prepared singly, in cartons or under protective 

covers, and are palletised, packed flat in 

cartons or hung on rails for despatch. Volumes 

despatched amount to 200,000 single items, 

two million cartons and 43,000 covered 

consignments annually. 

Operations at the Marolles facility are 

supported by a sophisticated Infolog GE 

information system, including automatic 

scanning of inbound merchandise, computercontrolled 

storage and picking, and validation 

of outbound consignments via portable 

terminals. 

Commented Patrick Perrin, Managing Director 

of Tibbett & Britten France: "We warmly 

welcome the strengthening of the Group’s 

partnership with Intermarché. Furthermore, this 

contract confirms Tibbett & Britten as the 

country’s leader in textile logistics."

Addition for 

international division 

Unique Logistics International, the Group’s 50%-owned international 

freight and logistics services company, has significantly expanded its 

operations in Asia with the opening in October 2002 of 11 new 

offices across six countries. 

With its head office at London Heathrow Airport, the company 

already operates from 14 branches in Europe and throughout the 

Far East, and it has now added additional branches in China, 

Thailand, Cambodia, Vietnam, Myanmar and Singapore. 

Group Facts goes Mandarin 

Facts, stats, and just a hint of 

corporate philosophy. The latest 

edition of Group Facts, the 

essential Tibbett & Britten Group 

annual mini-brochure, packs a 

wealth of information on current 

international performance, 

operations and objectives into a 

convenient, pocket-sized format. 

Available in English, French, 

German, Polish, Hungarian, 

Czech, Slovak, Spanish, 

Portuguese and – for the first 

time – Mandarin language 

versions, Group Facts 2002 is available free via email request to 

info@tandb.co.uk – or call +44 (0)20 8327 2054. 

Alternatively, download it in PDF format now from: www.tibbettbritten.com/geninfo.htm 

Transaid seeks your aid 

’Transport for life’ is Transaid’s slogan, encapsulating the charity’s 

work in many of the most deprived areas of the world. Transaid 

aims to tackle poverty through the provision of practical transport 

and logistics solutions – for example, by improving people’s access 

to child immunisation and maternity services. 

The new fundraising pack contains a wide range of ideas and 

advice on effective – and enjoyable – ways to generate cash. 

Transaid emphasises: "Whether you can raise £50 or £5,000, every 

penny will make a significant contribution." 

To request a free pack, please email Mark Ridsdill Smith, 

Transaid’s Fundraising Manager, at: mark@transaid.org 

Some Tibbett & Britten Group customers 

Clothing & Textiles 

Adams 

AIS 

Allders 

Allen & Douglas 

Arcadia Group 

Asda-George 

Baird Group of 

Companies 

Ben Sherman 

C&A 

Carrefour 

Castleblair 

Charles Vögele Mode 

Ciro Citterio 

Coates Viyella 

Cortefiel 

Cotton Traders 

Daisy & Tom 

Daks-Simpson 

Debenhams 

Desa 

Dewhirst 

Dolcis 

Dune Shoes 

Faith Shoes 

Farah 

Fast Retailing 

Fred Perry 

Gap 

Groupement 

Intermarché 

Jaeger 

Laura Ashley 

Levi Strauss 

Lloyd Shoes 

Mackays 

Marithé et François 

Girbaud 

Marks & Spencer 

Mexx 

Nike 

The Officers Club 

Orion (Morocco) 

Patrice Breal 

JC Penney 

Principles 

Racing Green 

Reebok 

River Island 

Sara Lee Courtaulds 

Sears 

Style Holdings 

Talbots 

TK Maxx 

Travelsmith 

Warehouse 

Woolworths 

Personal Products 

Abbott Laboratories 

AspenPharmacare 

Bayer 

Beiersdorf 

Bristol-Myers Squibb 

Colgate-Palmolive 

Gillette 

GlaxoSmithKline 

International news 

Henkel 

Jergens 

Johnson & Johnson 

Kimberly-Clark 

Lever Brothers 

Lever Fabergé 

Pfizer 

Procter & Gamble 

Reckitt Benckiser 

Roche 

Sara Lee 

Shoppers Drug Mart 

Unilever HPC Export 

Warner-Lambert 

Wella 

Food & Beverage 

7-Eleven 

Alberta Liquor Control 

Board 

Asda 

Auchan 

AWG (Associated 

Wholesale Grocers) 

Baesa (Pepsi Argentina) 

Bahlsen Biscuits 

Big Food Group 

Bonduelle 

Budweiser 

Cadbury-Schweppes 

Carrefour 

Casino 

Colman Foods 

ConAgra Foods 

Co-operative 

Cora 

Cott Europe 

Csemege-Match 

Danone 

Delvita (Delhaize) 

E & J Gallo Wines 

East African Breweries 

Eskimo-Iglo 

Findus 

Frigo-Frudesa 

Hipp 

Horizon Biscuits 

Intermarché 

Alimentaire 

Interspar 

Jamin 

Kelloggs 

Kraft 

The Kroger Company 

La Cocinera 

Leclerc 

Lidl 

Lipton 

Marks & Spencer 

Masterfoods 

Match 

Melitta 

Metro 

Monoprix 

Nabisco 

Nestlé 

Neilson Dairy 

Novartis 

Park N’ Shop 

Pepsi 

Premier Brands 

Procter & Gamble 

Rewe 

Safeway Inc 

J Sainsbury 

San Miguel Breweries 

Shoppers Drug Mart 

Spar 

Stollwerck 

Système U 

Tengelmann 

Tesco 

Unilever 

Unilever Bestfoods 

Unilever HPC Export 

United Biscuits 

United Distillers 

United Supermarkets 

Van den Berghs 

Whitbread 

Wu Mei 

Other Non-Foods 

B&Q 

Black & Decker 

Buena Vista 

International 

CarnaudMetalbox 

Carphone Warehouse 

Cucina Direct 

Curver 

Dartington Glass 

Disney Stores 

Dixons Group 

Duracell 

Eroski 

Hewlett-Packard 

Services Division 

Homebase 

Home Depot 

Home Mart 

IBM 

Kimberly-Clark 

Lens-Online 

LVMH 

Mothercare 

O2 

Pipelife 

Roto Smeets de Boer 

Rubbermaid Europe 

Sanoma 

Siemens 

Sony 

Wal-Mart 

19 


Where to find us 

Tibbett & Britten Group companies are approachable, flexible and 

eager to do business. For information on any aspect of national or 

transnational logistics, please contact Corporate Communications at the 

Group Headquarters or your Regional Head Office as listed below. 

GROUP HEADQUARTERS: 

Tibbett & Britten Group plc 

Centennial Park, Elstree, 

Hertfordshire WD6 3TL, 

United Kingdom 

Tel: +44 20 8327 2000 

Fax: +44 20 8327 2199 

E-mail: info@tandb.co.uk 

Web: www.tibbett-britten.com 

REGIONAL HEAD OFFICES: 

AFRICA 

Tibbett & Britten Africa Pty Ltd 

Block A3, Gateview House, 

Constantia Park, Cnr 14th Avenue & 

Hendrik Potgieter Street, 

Weltevreden Park 1709, 

South Africa 

Tel: +27 11 471 7200 

Fax: +27 11 475 9266 

AMERICAS 

Tibbett & Britten Group Americas 

91 Skyway Avenue, Suite 200, 

Toronto, Ontario, Canada M9W 6R5 

Tel: +1 416 674 1600 

Fax: +1 416 674 1407 

Web: www.tbgna.com 

ASIA 

Tibbett & Britten Asia Pte Ltd 

Sime Darby Centre, 

896 Dunearn Road No. 04-08A 

Singapore 589472 

Tel: +65 6463 7686 

Fax: + 65 6463 3297 

Web: www.htblogistics.com 

BENELUX 

Tibbett & Britten Benelux 

Zeelandhaven 6, PO Box 2050, 

3430 CG Nieuwegein, 

The Netherlands 

Tel: +31 30 60 83 707 

Fax: +31 30 60 83 747 

Web: www.tbg.nl 

CENTRAL EUROPE 

Tibbett & Britten Austria GmbH 

Hermann Gebauer-Strasse 3, 

A-1220 Wien, Austria 

Tel: +431 33 165 0 

Fax: +431 33 165 1319 

Web: www.tbce.com 

FRANCE 

Tibbett & Britten France SA 

1 rue Charles Heller, 

94400 Vitry sur Seine, France 

Tel: +33 1 45 73 49 00 

Fax: +33 1 46 80 90 91 

GERMANY 

tbd Tibbett & Britten 

Deutschland GmbH 

Heinrich-Lanz Strasse 19-21, 

D-68165 Mannheim, Germany 

Tel: +49 6214 004 2800 

Fax: +49 6214 004 2890 0 

Web: www.tbd.de 

IBERIA 

Tibbett & Britten Iberia 

Parque Empresarial San Fernando, 

Edificio Francia, San Fernando de 

Henares, 

28830 Madrid, Spain 

Tel: +34 91 655 9800 

Fax: +34 91 655 9801 

Web: www.tibbett-britten.es & 

www.tibbett-britten.pt 

IRELAND 

Tibbett & Britten Group (Ireland) Ltd 

Unit D1, Airport Business Park, 

Dublin Airport, Co. Dublin, Ireland 

Tel: +353 1 844 5545 

Fax: +353 1 844 5640 

MIDDLE EAST 

Tibbett & Britten Middle East 

Level 42, Emirates Tower, 

Sheikh Zayed Road, Dubai, 

United Arab Emirates 

Tel: +971 4 319 7400 

Fax: +971 4 319 7474 

Web: www.tglme.com 

UNITED KINGDOM 

Tibbett & Britten 

Newnham Drive, Heartlands 

Business Park, Daventry, Northants 

NN11 5YG, United Kingdom 

Tel: +44 1327 308400 

Fax: +44 1327 308599 

Web: www.tbg.co.uk 

Tibbett & Britten Times is published twice a year for customers, prospective 

customers and associates of Tibbett & Britten Group plc. Please send any 

material for the next edition to The Editor, Tibbett & Britten Times at the 

Worldwide Headquarters address above – to be received no later than 30 

April 2003. Please include your name and address. 

Produced by Hayes Anderson Ltd, London. 

Printed on chlorine free paper manufactured with wood fibres from sustainable forests. 

Competitions 

Logistico 5 solution 

There was a record response to our ‘Ayville to Zeeton’ brainteaser. 

Thanks to all who submitted entries – including the rather surprising 

number of you who came up with the wrong solution! The right 

answer was, of course, that the trucks pass each other at 11.15am. 

(Still puzzled? Then log on to www.tibbett-britten.com/logistico and 

all will be revealed.) 

The first correct solution drawn from our hat was sent in by Mary 

Franceus of TBGNA, based at Warren, New Jersey, USA. Well done, 

Mary, you win the champagne prize. 

New competition – 

Logistico 6 

A supervisor asks Audrey to carry out a manual stock check in the 

warehouse. She returns saying she has found 14 stock errors. The 

supervisor then asks Brian to double-check, and he returns having 

found 15 errors. The supervisor notes that they have identified only 

10 errors in common. Realising the implications of this, he asks them 

to check again, saying he is sure that they have probably missed a 

certain number of errors. How many mistakes on average would still 

remain unidentified? 

This new Logistico challenge looks simple enough, but appearances 

can deceive. If yours is the first correct solution out of the hat, a bottle 

of champagne will be popping your way. Answers please to: Logistico 

6, Tibbett & Britten Times, at the new Group headquarters address 

opposite, by 30 April 2003. Entry is open to all. 

What’s in a name? 

Lazy, hazy, crazy – our postbag is still producing weird variations on 

our name and address. For starters, Caroline Burrell of Fashion 

Europe, Burleigh House, Enfield, UK, was bemused to find she 

works for a company called Tiburton Britain. 

Meanwhile, Phil Read at Judd House, Barking, received 

documents from a leading computer company addressed to Turbet 

and Brittle – which makes us sound a somewhat fishy outfit! 

However, the craziest communication for quite a while was 

from a trade magazine publisher intended for the Business 

Development Director at Heartlands, Daventry, UK. It was sent to 

Daventry International Railport Dirft South in – wait for it – 

Shetland, Shetland Isles. Imagine, a rail freight terminal on a 

railway-less island halfway between Edinburgh and Norway! 

Development Assistant Debbie Williams wins a £25 Marks & 

Spencer voucher for this geographically challenged entry. 

Thanks to all who sent contributions. Keep them coming!

Tibbett & Britten Times #26 - Hayes Anderson Limited

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