2010 Bus & Paratransit Conference Program - American Public ...

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2010 Bus & Paratransit Conference Program - American Public ...

BUS & PARATRANSIT

CONFERENCE &

INTERNATIONAL

BUS ROADEO

APRIL 30-MAY 5, 2010

CLEVELAND, OH

Bus & Paratransit Conference

RENAISSANCE CLEVELAND & MARRIOTT AT KEY CENTER

MAY 2-5, 2010

International Bus Roadeo

CROWNE PLAZA CLEVELAND CITY CENTRE

APRIL 30-MAY 5, 2010

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Dear Friends:

GREETINGS

On behalf of the citizens of the City of Cleveland, I am

pleased to welcome you to the Bus & Paratransit

Conference (May 2-5, 2010 Renaissance Cleveland &

Marriott Cleveland Downtown) and the International Bus

Roadeo (Crowne Plaza Cleveland City Center-April 30-

May 5, 2010). We hope you will take this opportunity to

experience warm Cleveland hospitality and all the amenities

and enthusiasm of our five-time All-American City.

From the famous PlayhouseSquare theater district, to the

energy of Progressive Field and LeBron James at “The Q”

Arena, our City is full of excitement. Visitors to our great

City can tour the world renowned Rock and Roll Hall of

Fame and Museum, visit the Great Lakes Science Center,

stroll through our nationally recognized Metroparks Zoo

and RainForest, or tour Cleveland’s historic Euclid Avenue

on the city’s new and improved public transit line. If that

isn’t enough, visitors can experience the nation’s largest

concentration of arts and cultural institutions within one

square mile at University Circle, eat at their choice of fine

restaurants, shop at one of our many retail centers, or

simply relax in Cleveland’s Cultural Gardens, Rockefeller

Park, or any of our many lakefront or neighborhood parks.

Cleveland truly has something for everyone and will be an

exciting venue for your event. We look forward to your visit.

Sincerely,

1


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GREETINGS

Welcome to Ohio’s North Coast!

Everyone at the Greater Cleveland Regional Transit Authority

welcomes you to Cleveland and APTA’s annual Bus &

Paratransit Conference & International Bus Roadeo. There

is much to see and do, both at the conference and throughout

our great city.

If you rode the Rapid in from Hopkins International Airport,

then you already experienced a bit of transit history. On

Nov. 15, 1968, Cleveland became the first city in the Western

Hemisphere to offer direct rapid transit service to its

major airport.

Cleveland is a city rich in transit. While you are here, be sure

to see our downtown trolley system – where the fare is “free

with a smile,” and our state-of-the-art BRT system, the

HealthLine. Both use vehicles that were designed specifically

for Cleveland, and are now being used across the nation.

We are looking forward to an exciting conference. Our industry

certainly has had its share of challenges in recent years, and

behind every challenge is a new opportunity to be of service

to our customers. Only by networking and sharing our unique

experiences can we continue to grow as an industry.

We hope that each of you has an exceptional experience

in Cleveland, and that you return often. Now, let’s call the

conference to order!

Joe Calabrese George F. Dixon III

CEO & General Manager President, Board of Trustees

Thank You To Our Sponsors

ffAllison Transmission

ffAPTA Business Members

ffAST Corporation

ffBAE Systems Platform Solutions

ffBendix Commercial Vehicle Systems

ffCummins Inc.

ffDaimler Buses North America

ffGFI GENFARE

ffISE Corporation

ffMotor Coach Industries, Inc.

ffMV Transportation

ffNew Flyer

ffNOVA BUS

ffOracle ffParsons Brinkerhoff

ffSafety Vision, L.P.

ffThermo King Corporation

ffTruck Trailer Transit

ffVapor Bus International

ffVigil Systems, Inc.

ffVoith Turbo Inc.

Conference Host Thank You

The American Public Transportation Association thanks our

host, the Board of Trustees and staff of the Greater Cleveland

Regional Transit Authority, and their Conference Steering

Committee members, for their outstanding efforts to plan

and implement the 2010 Bus & Paratransit Conference &

International Bus Roadeo.

We also greatly appreciate the support of the board and staff

of LAKETRAN in Lake County and the Metro Regional Transit

Authority in Summit County for their hospitality and help with

the conference.

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RENAISSANCE RENAISSANCE

MEZZANINE LEVEL

Third Floor

APTA Registration

4 5

CONFERENCE LEVEL

Fourth Floor

Moderators/Speakers &

A/V preview Room


MARRIOTT

SECOND FLOOR

Ballroom Level

F

C

BALLROOM

G

D E

B

H

A

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BUS ROADEO

Schedule-at-a-Glance

Roadeo activities are being held in the Crowne Plaza unless

otherwise noted.

R O A D E O C O M P E T I O N L O C AT I O N :

RTA’s Training Center, West Park Station,

14510 Lorain Road, Cleveland, OH 44411

THURSDAY, APRIL 29

4 – 6 p.m. Roadeo Registration & Host Information Desk

FRIDAY, APRIL 30

1-6 p.m. Roadeo Registration & Host Information Desk

3 – 4:30 p.m. International Bus Roadeo Committee Meeting

7 – 8:30 p.m. Roadeo Operators Orientation

7:30 – 8:30 p.m. Roadeo Mechanics Orientation

8:30 – 9 p.m. Roadeo Pre-Trip Inspection

SATURDAY, MAY 1

7 – 9 a.m. Roadeo Registration & Host Information Desk

& 1 – 2 p.m.

8 a.m. – 5 p.m. Roadeo Operators Driving Course Practice,

West Park Station

8 – 9 a.m. Roadeo Mechanics Written Test

9 a.m. – 12 p.m. Roadeo Mechanics Training

& 1 – 4 p.m.

SUNDAY, MAY 2

7 a.m. – 5 p.m. INTERNATIONAL BUS ROADEO

COMPETITION, West Park Station

7 – 9 p.m. Welcoming Reception at Rock and Roll Hall of

Fame and Museum

MONDAY, MAY 3

8:30 a.m. – Training Sessions for Operators & Mechanics/

5:30 p.m. Conference Sessions, Renaissance & Marriott

11 a.m. – 4 p.m. BUS DISPLAY/LUNCH (See page 36.)

2:15 – 3:45 p.m. Customer Service Challenge (See page 36.)

4:30 – 6 p.m. International Bus Roadeo Swap Meet

(open to roadeo registrants/guests)

(CONTINUED)

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BUS ROADEO

TUESDAY, MAY 4

8 – 11 a.m. Training Sessions for Operators

& Mechanics/Conference Sessions,

Renaissance & Marriott

10:30 a.m. – BUS PRODUCTS & SERVICES

2 p.m. SHOWCASE/LUNCH

2:15 – 3:45 p.m. Walk and Roll (See page 60.)

Conference Sessions

2:15 – 5 p.m. TECHNICAL TOURS (See pages 64-65.)

4 – 5:30 p.m. Conference Sessions, Renaissance & Marriott

7 – 9:30 p.m. International Bus Roadeo Awards Banquet,

Renaissance (See page 69.)

WEDNESDAY, MAY 5

8:30 – 10 a.m. International Bus Roadeo Committee

Debriefing Meeting

General Information

Bus operators and mechanics from transit systems across

North America participate in separate competitions, which

showcase their skills in safe driving and vehicle maintenance.

The Operator Competition includes events such as judgment

stops, turning, and clearing obstacles. The Mechanic

Competition requires skills in the identification of defects in

engine, transmission, brake, and HVAC modules. The pre-trip

inspection for operators and multiplex troubleshooting for

mechanics are incorporated as scored events.

Thanks To Our Roadeo Sponsors

ffAllison Transmission

ffBendix Commercial Vehicle Systems

ffCummins, Inc.

ffMotor Coach Industries, Inc.

ffNew Flyer

ffParsons Brinckerhoff

ffSafety Vision, L.P.

ffThermo King Corporation

ffTruck Trailer Transit

ffVapor Bus International

ffVigil Systems

ffVoith Turbo Inc.

BUS ROADEO

LOCATION & TRAVEL INFORMATION

The roadeo is being held at the Greater Cleveland Regional

Transit Authority’s Training Center, West Park Station,

14510 Lorain Road, Cleveland, OH 44411.

Total travel time from the Crowne Plaza to the roadeo site is

25 minutes. RTA is providing round-trip express shuttle bus

service daily between the Crowne Plaza and the roadeo site.

On Saturday, the service begins at 6:30 a.m. for competitors.

On Sunday, the service begins at 5:30 a.m. for competitors

and 6 a.m. for spectators. Conference registrants staying

at the Renaissance and Marriott may take RTA’s Red Line

rail service from Tower City to the West Park Station. Maps

and directions are available at the roadeo and conference

registration desks.

CUSTOMER SERVICE CHALLENGE

For the fifth year, the Customer Service Challenge joins the

traditional Operator and Mechanic Competitions. The event

allows bus operators to test their customer service skills in

some distinctive customer interface scenarios. (See page 36

for details.)

CONFERENCE SESSIONS/

TARGETED TRAINING SESSIONS

As part of the conference, not only are all traditional

conference sessions and activities open to the roadeo

participants, but targeted training sessions are also offered.

These sessions include topics such as: defensive driving,

vehicle operations & the ADA, door systems maintenance,

interpreting automatic transmission fuel results, and a

special session on the 2010 engines, geared specifically to the

mechanics in the room.

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GENERAL INFORMATION

Registration Desk

The registration desk, located in the Whitehall Room,

Mezzanine Level in the Renaissance, is open the

following times:

Saturday, May 1 1 – 5 p.m.

Sunday, May 2 7:30 a.m. – 6 p.m.

Monday, May 3 7 a.m. – 5:30 a.m.

Tuesday, May 4 7:30 a.m. – 5:30 p.m.

Wednesday, May 5 8 a.m. – 12:30 p.m.

Conference tote bags compliments of MV Transportation.

Lanyards compliments of Motor Coach Industries, Inc.

Please Wear Your Badge

Name badges are required for all business sessions,

committee meetings, meal functions, receptions, and

technical tours. Please cooperate by wearing your badge at all

times during the conference.

Dress Code

To enhance the down-to-work nature and purpose of the

conference, the organizing committee encourages a business

casual dress code at ALL events.

Cell Phones

As a courtesy to other attendees, please turn off cell phones

and other personal mobile devices during committee

meetings and business sessions.

Conference Hotel Information

RENAISSANCE CLEVELAND

24 Public Square

Cleveland, OH 44113

Tel: 216.696.5600

Fax: 216.696.0432

CLEVELAND MARRIOTT DOWNTOWN AT KEY CENTER

127 Public Square

Cleveland, OH 44114

Tel: 216.696.9200

Fax: 216.696.0966

CROWNE PLAZA CLEVELAND CITY CENTRE

777 St. Clair Avenue N.E.

Cleveland, OH 44114

Tel: 216.771.7600

Fax: 216.771.5129

Conference Proceedings

Each paid registrant will receive online access to the

conference proceedings as part of the conference registration

fee. This added member benefit, available after the

conference, will afford members universal access to some of

the most important technical research advancing the industry

presented at the conference. In making this departure from

the CD-ROM, APTA continues its mission and commitment to

“Going Green.”

LOOK FOR THE STAR (*)

Session presentations included in the conference proceedings

are annotated in the program with a star (*) printed after the

speaker’s/author’s name. APTA thanks the authors for their

time and efforts in making these proceedings possible.

Q U E S T I O N S ? Contact APTA’s Starleetah Gaddis at

sgaddis@apta.com.

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GENERAL INFORMATION

APTA Offers AICP Certification

Maintenance Credits

As of January 1, 2008, all professional planners who

are members of the American Planning Association’s

professional institute, the American Institute of Certified

Planners (AICP), are required to earn a total of 32 Certification

Maintenance (CM) credits every two years to maintain their

AICP credentials. For more information about the AICP CM

program, visit www.planning.org.

APTA is awarding AICP CM credits for sessions tailored to

the needs of new and experienced planning officials. As of

press time, APTA is waiting for APA’s approval of the targeted

sessions submitted. Please check the 2010 Bus & Paratransit

Conference’s home page at www.apta.com for details.

Q U E S T I O N S ? Contact APTA’s Starleetah Gaddis at

sgaddis@apta.com.

Students: The Next Generation

Encouraging student involvement is an important goal for

APTA’s conferences and meetings. APTA’s Blue Ribbon Panel

on Workforce Development has embraced the need to prepare

the next generation of leaders within the public transportation

industry. Students attending local colleges and universities

are invited and encouraged to participate in the conference

programming, by submitting a completed conference

registration form and presenting his or her current student ID.

Students can:

ffAttend the International Bus Roadeo

ffAttend technical/training sessions

ffAttend technical tours

The conference offers great opportunities for students to

interact with a variety of transit professionals, participate in

educational sessions, hear from industry experts, and browse

products and services. It is also be an added benefit for

members to network, market, and recruit a new generation to

careers in the transit industry.

Host Information Desk

Greater Cleveland Regional Transit Authority (RTA) has a

general information desk in the APTA registration area in

Whitehall Room, Mezzanine Level in the Renaissance. RTA

staff is available to answer questions you have regarding local

sites, restaurants, social and cultural activities, and to provide

transportation information and maps. Be sure to pick up your

complimentary transit pass, good for all RTA services during

the conference. The host information desk is open the same

hours as the APTA registration desk.

Accessible Transportation

Contact Information

All RTA buses and trains are wheelchair accessible, including

the rail stations at the airport, the host hotels (Tower City

Station) and the West Park Station, the site of the International

Bus Roadeo.

Q U E S T I O N S ? Participants needing specialized paratransit

service should contact Denise Pinder at the RTA Paratransit

District office at 216.664.6188 or dpinder@gcrta.org.

Transportation to Cleveland

Hopkins Airport

Rail transit to the Airport Station directly from the conference

hotels (Tower City Station) is available to all attendees on

RTA’s Red Line. Trains operate every 20 minutes, from

5 a.m. until 1 a.m. Travel time from Tower City, the ninth

stop from the Airport Station, is approximately 25 minutes.

The Renaissance is within the Tower City complex, while the

Marriott is a short distance across Public Square from the

front of Tower City.

Those attending the International Bus Roadeo and staying at

the Crowne Plaza can board a RTA Green Trolley on Public

Square in front of Tower City during the hours posted.

Specific schedule information can be found on RTA’s web site

at www.RideRTA.com.

14 15


GENERAL INFORMATION

Business Member Resource Room

Monday, May 3 – Wednesday, May 5

APTA’s Business Members are hosting a networking and

resource room, George Bush Room, Mezzanine Level in

the Renaissance, during the conference for conversation

and connections. The resource room is the place to discuss

procurement opportunities, learn about APTA’s resources that

can help you do business, and for enhancing relationships and

partnerships that can lead to new business opportunities.

The resource room is open Monday through Wednesday

during the conference. Public agency procurement officials

and procurement officials from APTA’s vehicle manufacturers,

major suppliers, and A/E firm members have been invited to

participate in the resource room. It’s a great place to learn

about upcoming business opportunities and how to reach the

people who make procurement decisions at public agencies.

It’s a great opportunity to discuss contracting and teaming

opportunities with APTA private sector members.

Business members are present to talk about how they

have maximized their return on their investment in APTA

membership and how their bottom-line benefited from being

an active member in APTA. Be sure to stop by the Business

Member Resource Room during the conference.

Business Member

Networking Breakfast

Monday, May 3, 7 – 8:15 a.m.

This event in the Superior Room, Lower Lobby Level in the

Renaissance provides an opportunity for business members

to network with other business members and develop new

contacts with potential business partners. OEMs, major

sub suppliers, A&E firms and contract operators will all

be present and ready to talk about how to do business with

their company and what types of business partners they are

looking for. Small and midsized companies and DBE firms are

particularly encouraged to attend the breakfast and join in the

business to business networking. Last year’s event resulted

in new contacts for at least three APTA member firms!

Your company could be the success story for this year’s bus

conference networking breakfast!

Webcast Sessions

Two of the conference’s technical sessions are being

webcast (live video-and-audio stream). This allows those

transit professionals unable to attend the conference to

join as webcast session virtual audience participants. They

are able to see and hear the conference session speakers,

presentations, audience questions, and interaction. In addition,

they may submit questions to the session moderator and

speakers via the internet during each the live broadcast.

Please refer to pages 38 & 62 for session details.

The two sessions being webcast are:

f fEmergency

Preparedness and Management –

An All Hazards Approach

Monday, May 3, 2:15 – 3:45 p.m. (Eastern Time)

f fITS

and New Technology Merging

Tuesday, May 4, 2:15 – 3:45 p.m. (Eastern Time)

Moderators/Speakers

& A/V Preview Room

Sunday, May 2 – Wednesday, May 5

The Case Room, Conference Level in the Renaissance, has

been reserved daily from 8 a.m. to 5 p.m., Sunday through

Tuesday, and 8 a.m. to 2 p.m., Wednesday. Moderators are

encouraged to use this room to meet informally with their

speakers to go over last-minute details prior to the start of

their sessions.

The room is equipped with a LCD projector. Moderators and

speakers may use this room any time during the conference to

preview their PowerPoint presentations. Technical assistance

is available by contacting the APTA registration desk.

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GENERAL INFORMATION

National Transit Institute

(NTI) Training Courses

APTA is very pleased to offer training courses delivered by

NTI again this year during the conference. There is no

additional fee to attend and lunch is on your own. Please refer

to pages 35 & 58 for course details.

Scheduled courses are:

f fInternational

Forum on Innovative Practices

in Global Accessibility

Monday, May 3, 10:30 a.m. – 5:30 p.m.

f fFundamentals

of Supervisory Training

Tuesday, May 4, 8 a.m. – 2 p.m.

TCRP Documents

Please note the listings for the various Transit Cooperative

Research Program (TCRP) documents that are relative to

the content of the session. Look for the following codes (plus

corresponding numbers) at the end of the session description.

CD = CD ROM

LRD = Legal Research Digest

R = Report

RRD = Research Results Digest

S = Synthesis

For more information, or for other documents, please stop

by the TCRP Information Center, located in the Ballroom

Foyer, Second Floor in the Marriott, from Monday through

Wednesday. You may also visit the TCRP web site at

www.tcrponline.org.

ABOUT THE SESSION

AND TRAINING ROUTES

Select technical sessions and training courses from nine

“routes” of study where you’ll hear experts in the industry

share best practices and effective solutions. Look for these

“letter signs” throughout the program to make sure you’re on

the right route!

A

B

C

D

E

TF

G

H

T

Accessibility

Policy, Planning & Marketing

Safety & Security

Operations/Maintenance/Management

Sustainability

Workforce Development

Business Practices

Technology

Technical & Supervisory Training

Roadeo Operators & Mechanics Courses

National Transit Institute (NTI) Courses

APTA’S VISION STATEMENT

Be the leading force in advancing public transportation.

APTA’S MISSION STATEMENT

To strengthen and improve public transportation, APTA

serves and leads its diverse membership through advocacy,

innovation, and information sharing.

APTA’S POLICY ON DIVERSITY

APTA recognizes the importance of diversity for conference

topics and speakers and is committed to increasing the

awareness of its membership on diversity issues. APTA

welcomes ideas and suggestions on how to strengthen its

efforts to meet these important diversity objectives.

Photography Credit

Photographs of Cleveland courtesy of

www.positivelycleveland.com.

19


C

SATURDAY, MAY 1 SUNDAY, MAY 2

COMMITTEE MEETINGS

Committee meetings are open to all interested APTA members.

8:30 – 10 a.m.

Diversity Council

George Bush, Mezzanine Level, Renaissance

Chair, Michael J. Scanlon

9:30 a.m. – 5 p.m.

APTA System Safety Seminar

Grand Ballroom B, Mezzanine Level, Renaissance

If you have responsibilities for operations safety or safety

management, then you will want to attend the annual System

Safety Seminar. The interactive seminar will focus on the

latest issues and resources impacting safety and emergency

preparedness in transit operations and will provide an

opportunity to share and learn about effective practices

being developed and applied in our industry. The seminar is

sponsored by APTA’s Bus Safety Management Program for

the benefit of all management personnel.

1 – 5 p.m.

APTA Registration Desk

Host Information Desk

Whitehall, Mezzanine Level, Renaissance

6 p.m.

Human Resources Committee

(Dutch-treat dinner; meet in the Renaissance Lobby

at 5:45 p.m.)

Chair, Mary Ann Collier

7 a.m. – 5 p.m.

INTERNATIONAL BUS

ROADEO COMPETITION

Greater Cleveland Regional Transit Authority’s

Training Center, West Park Station, 14510 Lorain Road,

Cleveland, OH 44411 (See pages 9-11 for details.)

7:30 a.m. – 6 p.m.

APTA Registration Desk

Host Information Desk

Whitehall, Mezzanine Level, Renaissance

COMMITTEE MEETINGS

Committee meetings are open to all interested APTA members.

7:30 – 9:30 a.m.

Small Operations Committee

Grand Ballroom A, Mezzanine Level, Renaissance

Chair, Jeanne Krieg

8 – 10:30 a.m.

Bus Safety Committee

Ballroom Salon D, Second Floor, Marriott

Chair, Thomas M. Greufe

8 a.m. – 5p.m.

Moderators/Speakers

& A/V Preview Room

Case, Conference Level, Renaissance

8:30 – 9:30 a.m.

Regulatory Activities

Subcommittee (Access Committee)

George Bush, Mezzanine Level, Renaissance

Chair, Patrisha Piras

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SUNDAY

8:30 – 10 a.m.

Workforce Development Subcommittee

Halle, Conference Level, Renaissance

Chair, Dr. Barbara K. Gannon

10 – 11:30 a.m.

Accessible Transit & Paratransit

Operations Subcommittee

(Access Committee)

Gold Room, Mezzanine Level, Renaissance

Chair, Ron L. Brooks

Legislative Committee

Ambassador, Lobby Level, Renaissance

Chair, William L. Volk

10 a.m. – 12 p.m.

Information Technology Committee

Ballroom Salons A&B, Second Floor, Marriott

Chair, Ralph J. Menzano

10:30 a.m. – 12 p.m.

Labor Relations Subcommittee

Halle, Conference Level, Renaissance

Vice Chair, Monica Colondres

12 – 2 p.m.

Research & Technology Committee

Ballroom Salons A&B, Second Floor, Marriott

Chair, Jonathan H. McDonald

12:30 – 2 p.m.

Older Adult Transportation

Subcommittee (Access Committee)

Gold Room, Mezzanine Level, Renaissance

Co-chairs, Rosemary B. Gerty & Lauren Skiver

1 – 2 p.m.

Leadership APTA Alumni

Ballroom Salon C, Second Floor, Marriott

Joel M. Volinski, Class of 1997-98

SUNDAY

Business Member Government

Affairs Committee

Grand Ballroom A, Mezzanine Level, Renaissance

Co-chairs, Cliff Henke & David L. Turney

Intergovernmental

Issues Subcommittee

Ballroom Salon E, Second Floor, Marriott

Chair, Marlene B. Connor

1 – 3 p.m.

Marketing & Communications

Committee

Ballroom Salons F-H, Second Floor, Marriott

Chair, Bonnie L. Arnold

2 – 3 p.m.

Federal Procedures Subcommittee

Ballroom Salon E, Second Floor, Marriott

Chair, Christopher P. Boylan

2 – 4 p.m.

Human Resources Committee

Ballroom Salon D, Second Floor, Marriott

Chair, Mary Ann Collier

Communications Subcommittee

(Power, Signals &

Communications Committee)

Ballroom Salons A&B, Second Floor, Marriott

Chair, Dave Gorshkov

2:30 – 4 p.m.

Access Committee

Gold Room, Mezzanine Level, Renaissance

Chair, Tammy Haenftling

Business Member Business

Development Committee

Halle, Conference Level, Renaissance

Chair, Jeffrey Wharton

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SUNDAY

This is APTA — Realizing the

Full Potential of Membership

3 – 4 p.m.

George Bush, Mezzanine Level, Renaissance

The American Public Transportation Association (APTA) is

widely recognized as the voice of the transit industry, but

its success depends on participation and input from all its

members. This session, which will cover everything you’ll

want to know about getting involved in your association,

will focus on the many resources available to you as a new

member. In addition, you will find out how APTA works and

is governed. How can you realize the full potential of your

membership? Where do you begin as a new member in getting

to know about, and becoming involved in, your association?

We’ll answer those questions and more at the session.

FACILITATOR

ffWilliam Millar, president, APTA

3 – 4:30 p.m.

Systems Management and

Operations Planning & Multimodal

Operations Planning Subcommittees

Ballroom Salon E, Second Floor, Marriott

Chairs, Ronald J. Kilcoyne & Ronald Downing

OPENING GENERAL SESSION

Public Transportation Takes Us There

4:30 – 6 p.m.

Grand Ballroom B, Mezzanine Level, Renaissance

Join us for our conference kick off opening

session as we review our industry’s

priorities, including the chair’s signature

initiative, “Telling Our Story,” and receive

a hearty greeting from our host, Greater

Cleveland Regional Transit Authority (RTA).

ADMINISTRATOR Whether it’s creating jobs, helping America

PETER M. ROGOFF

become energy independent, protecting the environment or

reducing stress and congestion, public transportation plays

a significant role in finding smart solutions to the challenges

facing America today, and the public transportation industry

has a great story to tell as public transportation takes us there.

PRESIDENT’S WELCOME

ffWilliam Millar, president, APTA

PRESIDING

ffMattie P. “M.P.” Carter, chair, APTA, and commissioner,

Memphis Area Transit Authority, Memphis, TN

WELCOMES

ffHon. Edward J. Kelley, vice, president, Board of Trustees,

Greater Cleveland Regional Transit Authority, Cleveland, OH

ffMayor Frank G. Jackson, mayor, City of Cleveland,

Cleveland, OH

ffCommissioner Peter Lawson Jones, president, Board of

Cuyahoga County Commissioners, Cleveland, OH

SPONSOR RECOGNITION

ffRick Sander, president & chief executive officer,

ISE Corporation, Poway, CA

REMARKS

ffAdministrator Peter M. Rogoff, Federal Transit

Administration, Washington, DC

PRESENTATION OF THE 2010 BUS SAFET Y AWARDS

ffJoyce Eleanor, vice chair-bus and paratransit operations,

APTA, and chief executive officer, Community Transit,

Snohomish County, WA

General Session sponsored by ISE Corporation.

SUNDAY

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26

SUNDAY

WELCOMING RECEPTION

Rock and Roll Hall of Fame

and Museum

7 – 9 p.m.

(Shuttle bus service begins at 6:30 p.m.)

Mix and mingle among your bus industry peers in this

lively welcoming reception at the legendary Rock and Roll

Hall of Fame and Museum. Celebrate the history of rock

and roll in this impressive seven-floor building by viewing

personal memorabilia of music legends, viewing and hearing

documentaries, biographies, concert footage, in-depth films,

and interactive exhibits. The Rock and Roll Hall of Fame and

Museum promises to jog your memory and jolt your soul!

RTA is running shuttle bus service from the main entrances of

the Renaissance, Marriott, and Crown Plaza beginning at 6:30

p.m. Shuttles will run continuously throughout the evening

until the conclusion of the event.

Reception sponsored by

Daimler Buses North America.

MONDAY, MAY 3

Business Member

Networking Breakfast

7 – 8:15 a.m.

Superior, Lower Lobby Level, Renaissance

These days APTA’s business members are all looking for

ways to strengthen their business relationships and find

new business. The Monday morning business networking

breakfast at the bus conference is a great way to do just

that. At the breakfast BUS OEMs, sub-suppliers, contract

operators and major A&E firms will be available to talk to

other APTA business members about their companies and

how to do business with them. All APTA business members

are invited to come to the breakfast and join in the business to

business networking opportunity, and small businesses and

DBE firms are particularly encouraged to take advantage of

this opportunity. Transit agency procurement officials are also

encouraged to come to the breakfast to promote their current

procurement opportunities and their anticipated procurement

requirements for the coming months. Last year’s networking

breakfast specifically resulted in several new contracts so

plan to join us this year to work on new business opportunities

for your company!

7 – 8:30 a.m.

Bus & Paratransit CEOs Committee

Ambassador, Lobby Level, Renaissance

Chair, Stephanie Negriff

7 a.m. – 5:30 p.m.

ffAPTA Registration Desk

ffHost Information Desk

Whitehall, Mezzanine Level, Renaissance

7:30 – 8:30 a.m.

ffCoffee Service

f Grand Ballroom Foyer, Mezzanine Level, Renaissance

f Ballroom Foyer, Second Floor, Marriott

27


A

MONDAY

8 a.m. – 5 p.m.

fffModerators/Speakers

& A/V Preview Room

Case, Conference Level, Renaissance

fffBusiness Member Resource Room

George Bush, Mezzanine Level, Renaissance

ffTCRP Information Center

Ballroom Foyer, Second Floor, Marriott

Celebrating and Looking Beyond

the 20th Anniversary of the ADA

8:30 – 10 a.m.

Ballroom Salon C, Second Floor, Marriott

Progress and impacts of the ADA and recommendations for the

next 20 years

July, marks the 20th Anniversary of the Americans with

Disabilities Act of 1990. Come hear the perspectives of service

providers, riders, advocates, and businesses on the gains thus

far and the direction for the next 20 years. Together, explore

public policy regarding the impact of access for all on the

quality of life.

Related TCRP Documents: R-95 (Ch. 6), R-24, R-9, R-91, R-105,

R-119, R-121, RRD-32, RRD-10, RRD-75, S-50, S-76, S-74, S-71, S-60,

S-37, S-31, S-30, LRD-23, LRD19, LRD11 (See page 18 for details.)

MODER ATOR

ffRichard DeRock, general manager, Link Transit (Chelan-

Douglas Public Transportation Benefit Area), Wenatchee, WA

PANELISTS

ffTammy Haenftling, chair, APTA Access Committee, and

assistant vice president, paratransit management services,

Dallas Area Rapid Transit Authority, Dallas, TX

ffMary A. Leary, Ph.D., senior director, Project ACTION &

transportation initiatives, Easter Seals Project ACTION,

Washington, DC

ffJames J. Weisman, senior vice president and general

counsel, United Spinal Association, Jackson Heights, NY

ffCheryl Hershey, director, Office of Civil Rights, Federal

Transit Administration, Washington, DC

ffDavid W. Knight, trial attorney, Disability Rights Section,

Civil Rights Division, U.S. Department of Justice, Washington, DC

Partners in Mobility Management

8:30 – 10 a.m.

Ballroom Salon D, Second Floor, Marriott

Community coordination to improve mobility

How are transit agencies partnering with the business

community, non- profit organizations, taxi companies, and

bike sharing; and how are they incorporating those strategies

into their mobility management plans? What role does

Transportation Management Associations (TMA) play in the

mobility management partnership? The session will focus on

transit agency TDM integration, coordination and best practices,

including ways to complement each other to advance mobility

management. In addition, the session will focus on integrating

one-stop call centers that help coordinate and integrate

mobility to improve quality service for the customer.

Related TCRP Documents: R-91, R-97, R-101, R-108, R-106, R-95

(Ch. 3 & 5), R-55, R-21, RRD-65, RRD-55, RRD-33, RRD-75, S-76

(See page 18 for details.)

MODER ATOR

ffMarlene B. Connor, chair, APTA Intergovernmental Issues

Subcommittee; vice chair, APTA Systems Management and

Operations Planning Subcommittee; and director of public

transportation, Wilbur Smith Associates, Holyoke, MA

SUSTAINABLE URBAN MOBILIT Y PL ANS IN THE MADRID REGION

ffCarlos Cristobal-Pinto, head of Studies and Planning

Department, Consorcio Regional de Transportes de Madrid,

Madrid, Spain

CENTR AL CONTR A COSTA TR ANSIT’S APPROACH TO MOBILIT Y

MANAGEMENT

ffRick Ramacier, vice chair, APTA Access Committee, and

general manager, Central Contra Costa Transit Authority,

Concord, CA

SFMTA SUSTAINABLE MOBILIT Y STR ATEGIES —

INTEGR ATED MULTI-MOBILIT Y

ffTimothy N. Papandreou, deputy director, sustainable

streets-transportation planning, San Francisco Municipal

Transportation Agency, San Francisco, CA

THINKING OUTSIDE THE BUS: PUBLIC/PRIVATE PARTNERSHIPS

TO IMPROVE COMMUNIT Y MOBILIT Y

ffJanice Dzigiel, executive director, Senior Transportation

Connection, Cuyahoga County, Cleveland, OH

28 29

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MONDAY


C Pandemic Risk Management

F Labor Management Partnerships

30

MONDAY

8:30 – 10 a.m.

Ballroom Salons F-H, Second Floor, Marriott

What’s going to happen when 33% of the workforce calls in sick?

Recent outbreaks of the H1N1 flu virus have demonstrated the

importance for having a plan in place to respond to pandemics.

This critical session will help you determine whether your

agency is prepared to deal with an outbreak; help you provide

a clear and concise plan of action; and give you useful tips to

prevent your staff from getting sick. This session will also look

at ways of building effective partnerships should there be an

outbreak in your community. Come hear from experts as they

share their preparation plans and what they learned during

the past flu season.

Related TCRP Documents: R-86 (Vols. 8-10) (See page 18 for details.)

MODER ATOR

ffLee Sorenson, ARM-P, risk control manager, California

Transit Insurance Pool, Sacramento, CA

PANELISTS

ffStephan R. Luther, safety and training officer, Interurban

Transit Partnership (The Rapid), Grand Rapids, MI

ffTodd Coulter, manager, project management & engineering,

Material Solutions, Bombardier Transportation, Mississauga, ON

ffCurtis White, CEO and director of R&D, AEGIS Environments,

Midland, MI

ffCapt. Lynn A. Slepski, Ph.D., RN, CCNS, senior public health

advisor, and Office of Intelligence Security and Emergency

Response, Office of the Secretary of Transportation, U.S.

Department of Transportation, Washington, DC

MONDAY

8:30 - 10 a.m.

Grand Ballroom A, Mezzanine Level, Renaissance

Industry Round-Table Discussion: tough economy, common

issues, and challenges

Strong labor management relations, collaborations, and

partnerships are key to the health and vitality of transit

organizations and the public transportation industry. These

relationships are especially crucial during tough economic times

as transit organizations confront the realities of budget and service

cuts, furloughs, and staff reductions. At the same time, agencies

are addressing hot issues such as managing absenteeism,

enforcing cell phone policies, managing health insurance costs,

and more. This round–table session features industry and

labor leaders who share best practices and case studies of how

organizations and labor together address solutions to overcome

these challenges and strengthen their relationships

Related TCRP Documents: R-103, R-77, RRD-88, RRD-45, LRD-15,

S-40, S-52, S-33 (See page 18 for details.)

MODER ATOR

ffMonica Colondres, vice chair, APTA Labor Relations

Subcommittee, and director, human resources, San Mateo

County Transit District, San Carlos, CA

DISCUSSION LE ADERS

ffSharon Gitman, director, human resources, Greater Dayton

Regional Transit Authority, Dayton, OH

ffDaniel J. Guttman, Esq., partner, Baker & Hostetler LLP,

Columbus, OH

ffMarchelle E. Moore, Esq., interim vice president of human

resources and labor relations, Central Ohio Transit Authority,

Columbus, OH

ffTawnya R. Moore-McGee, vice chair, APTA Human

Resources Committee, and assistant general manager,

human resources division, Port Authority of Allegheny County,

Pittsburgh, PA

ffJohn P. Bartosiewicz, executive vice president/chief operating

officer, McDonald Transit Associates, Inc., Fort Worth, TX

ffGary Johnson, international representative, Amalgamated

Transit Union, Washington, DC

ffRoger E. Toussaint, international vice president and director,

strategic planning, Transport Workers Union of America,

New York, NY

ffJoseph W. Johnson, assistant transit director, Transport

Workers Union of America, Miami Gardens, FL

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MONDAY

BRT and ITS

8:30 – 10 a.m.

Ballroom Salon E, Second Floor, Marriott

Session sponsored by Transportation Research Board.

Learn how to navigate through endless ITS to create the best

BRT system for your community.

More than ever, new technologies are changing the face of the

transit industry, and BRT is no exception. With the integration

of ITS elements into building, operating, and maintaining BRT

services and infrastructure, do you know what types of ITS

can be considered for your BRT system and if they are right

for you?

Related TCRP Documents: R-118, R-90 (Vols. 1 & 2) (See page 18

for details.)

MODER ATOR

ffWalter Kulyk, P.E., director, Office of Mobility Innovation,

Federal Transit Administration, Washington, DC

ITS TECHNOLOGIES THAT ENABLE EFFECTIVE BRT OPER ATIONS

ffWalter Kulyk

DEPLOYING ITS TECHNOLOGY — A PHA SED APPROACH

ffEdward H. Brandis Jr.*, director of sales, Clever Devices

Ltd., Plainview, NY

VEHICLE A SSIST AND AUTOMATION TECHNOLOGIES IN BUS

RE VENUE SERVICE

ffBrian Pessaro, AICP, senior research associate, Center for

Urban Transportation Research, University of South Florida,

Tampa, FL

ROADEO OPERATORS TRAINING

Vehicle Operations & the ADA

8:30 – 10 a.m.

Van Aken, Conference Level, Renaissance

Twenty years of the ADA, the changes in operations, equipment,

and people

This session will include a discussion of the methods of

loading and unloading passengers that have been used over

the years. Included will be highlights of the innovations and

progress that have been incorporated into providing improved

service for Americans with disabilities. For example, the

transition from wheelchair ramps, which used mechanical

operations, to the addition of low-floor coaches to our fleets

that provide both mechanical and manual operation will be

examined. We will look at the innovations that have been

incorporated into the design of our stations and platforms.

Team members from RTA’s ADA committees will participate in

the discussions of our efforts to provide more accessibility for

those individuals with disabilities.

C E R T I F I C AT E O F AT T E N D A N C E awarded upon completion

of the course.

TR AINERS

ffRobert A. Baggs, director, training & employee development,

Greater Cleveland Regional Transit Authority, Cleveland, OH

ffJack Barnett, operating instructor/instructional designer,

Greater Cleveland Regional Transit Authority, Cleveland, OH

ROADEO MECHANICS TRAINING

Door Systems

8:30 – 10 a.m.

Exhibit Hall, Mezzanine Level, Renaissance

Common bus door problems and how to correct them

This session will highlight several common door system

problems, explain the causes, and provide the best approach

to solving each one. Experts will demonstrate on operating

equipment.

C E R T I F I C AT E O F AT T E N D A N C E awarded upon completion

of the course.

TR AINER

ffRaymond Cole, sales/service representative, Vapor Bus

International, Buffalo Grove, IL

Training sponsored by Vapor Bus International.

32 33

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MONDAY


MONDAY

HOST FORUM

10:30 a.m. – 12 p.m.

Grand Ballroom B, Mezzanine Level, Renaissance

The host forum will focus on two RTA success stories.

TransitStat —In the private sector, Six Sigma and

the Balanced Scorecard have proved to be powerful

performance management strategies. In the public

sector, the PerformanceStat strategy has led the way. The

PerformanceStat management strategy was introduced in

New York City with CompStat and broadened in Baltimore

with CitiStat. RTA has taken the management tenets of

the PerformanceStat strategy to create its own version,

TransitStat. TransitStat has revolutionized RTA, facilitating

breakthrough performance in managing overtime, workers

compensation, inventory, preventative maintenance,

and reliability, among a host of other operational and

administrative functions. Since inception, RTA has saved

nearly $15 million.

Come to the forum to see an actual TransitStat session, where

staff are “front and center” reporting on their performance

and being held accountable for delivering results.

PRESENTERS

ffGale Fisk, executive director of Office of Management

and Budget, Greater Cleveland Regional Transit Authority,

Cleveland, OH

ffDr. Floun’say R. Caver, Ph.D., director of quality service,

Greater Cleveland Regional Transit Authority, Cleveland, OH

Branded Transportation Services — Two services that RTA

uniquely branded are among its most successful. These

services, with unique identity and function, have broadbased

customer and civic appeal, with ridership levels and

popularity well beyond expectations.

Come and learn more about RTA’s HealthLine, one of the

most “Rail-like” BRT systems in the nation, and RTA’s

Downtown Trolleys. These services are both managed by

Brand Management Teams and financially sponsored by area

businesses.

PRESENTERS

ffJoseph A. Calabrese, chief executive officer, general

manager/secretary-treasurer, Greater Cleveland Regional

Transit Authority, Cleveland, OH

ffStephen J. Bitto, director of marketing, Greater Cleveland

Regional Transit Authority, Cleveland, OH

NTI TRAINING

International Forum on Innovative

Practices in Global Accessibility

10:30 a.m. – 5:30 p.m.

(12 – 2 p.m., lunch on your own)

Gold Room, Mezzanine Level, Renaissance

The National Transit Institute (NTI), in cooperation with the

Federal Transit Administration (FTA), and APTA, is sponsoring

this forum on the international perspective of how mobility is

being provided for people with disabilities.

When the Americans with Disabilities Act, in particular,

Title II, which addressed public transportation, was passed

20 years ago, the U.S. was in the forefront of recognizing and

addressing the needs of people with disabilities. Now many

countries around the world have adopted similar legislation to

address needs of their citizens with disabilities. Please join us

for an informative session with a global perspective.

If you are registered for the 2010 Bus & Paratransit

Conference, there is no additional charge to attend this

training course. Lunch is on your own. Pre-registration for

the course was not required; however reservations are on

a first-come, first-served basis. Please sign up at the APTA

registration desk.

WELCOMING COMMENTS

ffWilliam Millar, president, APTA

ffMichael A. Winter, senior program analyst, Office of

Research Management, Federal Transit Administration,

Washington, DC

MODER ATOR

ffPaul J. Larrousse, director, National Transit Institute Rutgers,

The State University of New Jersey, New Brunswick, NJ

PRESENTERS

ffMary A. Leary, Ph.D., senior director, Project ACTION &

transportation initiatives, Easter Seals Project ACTION,

Washington, DC

ffJ. Barry Barker, vice chair-government affairs, APTA, and

executive director, Transit Authority of River City, Louisville, KY

ffTaide Buenfil, director of citizens projects, Office of

Representation for the Social Promotion and Inclusion of

Disabled Persons, Presidency of the Mexican Republic,

Mexico City, Mexico

34 35

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MONDAY

BUS DISPLAY

11 a.m. – 4 p.m.

(includes lunch from 12 – 2 p.m.; tickets required)

Franz Pastorius Blvd. & Mall B, Convention Center

Fixed-route, BRT, and paratransit vehicles will be on display

for your inspection on Franz Pastorius Blvd. (between

Lakeside and St. Clair), adjacent to Mall B of the Convention

Center. Manufacturers’ representatives will be on hand to

discuss their products and answer your questions. To highlight

this event, a complimentary lunch for conference registrants

will be hosted at Mall B from 12 to 2 p.m. during the display.

The Bus Display and luncheon are an easy walk from the Marriott

and Crowne Plaza. From the Renaissance, take the B Line Trolley

from Public Square for quick ride to the events.

Lunch sponsored by APTA Business Members and APTA.

Customer Service Challenge

2:15 – 3: 45 p.m.

Grand Ballroom B, Mezzanine Level, Renaissance

A lively contest showcasing exemplary bus operator customer

service skills.

Join us as the industry’s very best bus operators face-off in a

contest to test their customer service skills at this exciting and

entertaining event. Come one, come all to see who walks away

with the title of transit’s “top ambassador!”

HOST

ffThomas J. Costello, co-chair, APTA Telling Our Story Task

Force, and assistant managing director, Champaign-Urbana

Mass Transit District, Urbana, IL

MONDAY

Wheelchair Access:

Promising Practices, Standards,

and Training — Part 1

2:15 – 3: 45 p.m. (See page 45 for Part 2 details.)

Ballroom Salon C, Second Floor, Marriott

Learn how to effectively accommodate traditional and nontraditional

mobility devices in wheelchair spaces.

As more people use wheelchairs and scooters in daily life, and

mobility devices become more varied and widespread, public

transportation faces increasing challenges to accommodate

them. Learn about a comprehensive study by Easter Seals

Project ACTION highlighting the issues and experiences

of transportation providers, consumers, manufacturers,

and funding agencies. Training and the use of auxiliary aids

were highlighted in the report. The National Transit Institute

recently developed a comprehensive train-the-trainer course

for “Advanced Mobility Device Securement.” The session

will also cover the role of good policies and procedures, and

accommodating the increasing variety of non-wheelchair

mobility devices, as well as strollers, shopping carts, and

other customer aids.

Related TCRP Documents: S-50 (See page 18 for details.)

MODER ATOR

ffDavid M. Capozzi, executive director, U.S. Access Board,

Washington, DC

PRESENTERS

ffRenee Haider, associate director, National Transit Institute,

The State University of New Jersey, New Brunswick, NJ

ffDouglas J. Cross, principal, Douglas J. Cross Transportation

Consulting, Oakland, CA

Listening To and Learning

From the Community

2:15 – 3: 45 p.m.

Superior & Erie, Second Floor, Marriott

An environmental justice/Title VI update

What is the nexus between environmental justice and

sustainability? How are transit agencies engaging and

listening to their customers and their community to make

equitable decisions in service operations and capital projects,

36 37

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B

(CONTINUED)


C

MONDAY

including the site locations of maintenance facilities and

garages, and how to mitigate any adverse impacts? In addition,

the session will highlight new approaches for meaningful

community and public involvement, including the use of social

media/networking tools. Join your colleagues for new and

timely information on aspects of environmental justice and

Title VI considerations in service planning.

MODER ATOR

ffPatrisha Piras, vice chair, APTA Environmental Justice/

Title VI Subcommittee, and principal/director, Pat Piras

Consulting, San Lorenzo, CA

PANELISTS

ffCheryl Hershey, director, Office of Civil Rights, Federal

Transit Administration, Washington, DC

ffJames P. Burke, chair, APTA Environmental Justice/Title VI

Subcommittee, and chief, public transit division, City and County

of Honolulu Department of Transportation, Honolulu, HI

ffJoel B. Freilich, manager of service planning, Greater

Cleveland Regional Transit Authority, Cleveland, OH

ffCarol Smith*, director of research & analysis, Metropolitan

Atlanta Rapid Transit Authority, Atlanta, GA

WEBCAST SESSION

Emergency Preparedness

& Management…

An “All Hazards” Approach

2:15 – 3: 45 p.m. (See page 17 for webcast details.)

Ballroom Salon E, Second Floor, Marriott

Hear best practices, experiences, and resources that will assist

the transit industry to prepare and manage critical events.

Emergencies and critical events can occur without notice and,

in the case of weather-related events, they can sometimes

be anticipated with one or two days of notice. The key to

effectively addressing an emergency is to have a practical

and effective plan. You must also test that plan regularly and

learn through the experiences of both the real and simulated

events. But, beyond preparation are the community needs for

maintaining some level of transportation support during an

emergency and restoring regular service as soon as possible.

Related TCRP Documents: R-86 (Vols. 7, 8, 9, 11, 12 & 13), RRD-87,

S-80, S-58, S-27 (See page 18 for details.)

MODER ATOR

ffChristy Bailly, assistant director, field operations,

Metro Transit, Minneapolis, MN

PANELISTS

ffMark Miller, assistant general manager, rail, Washington

Metropolitan Area Transit Authority, Washington, DC

ffDennis Ribiero, emergency management coordinator,

Metropolitan Transit Authority of Harris County, Houston, TX

ffRandy Clarke, director of security initiatives, Massachusetts

Bay Transportation Authority, Boston, MA

ffJohn P. Joyce, chief of police, Transit Police Department,

Greater Cleveland Regional Transit Authority, Cleveland, OH

Buying a New Bus?

2:15 – 3: 45 p.m.

Ballroom Salons F-H, Second Floor, Marriott

Learn about the new Standard Bus Procurement Guidelines

The “White Book” has been updated! Find out what’s new,

what has changed and why you should care. Speakers from

transit agencies, OEMs, and the FTA will help guide you

through the use and benefits of the new guidelines.

MODER ATOR

ffCelia G. Kupersmith, chair, APTA Waterborne Transit

Operations Committee, and general manager, Golden Gate

Bridge, Highway & Transportation District, San Francisco, CA

PANELISTS

ffMargaret E. Merhoff, contract administration manager,

Los Angeles County Metropolitan Transportation Authority,

Los Angeles, CA

ffGeorge Stites, supervisor of fleet engineering, King County

Metro Transit Division/Department of Transportation,

Tukwila, WA

ffMark V. Brager, P.E., director, North American sales,

New Flyer, Winnipeg, MB

ffBill Coryell, regional vice president, transit bus sales,

North American Bus Industries, Inc, Anniston, AL

ffRepresentative from the Federal Transit Administration

38 39

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MONDAY


MONDAY

D Priority Corridors (BRT)

D Best Practices for Small Operators

2:15 – 3: 45 p.m.

Ballroom Salons A&B, Second Floor, Marriott

Session sponsored by Transportation Research Board.

Is a Priority Corridor right for your system?

BRT systems embrace a wide range of attributes from branding

and off-board fare collection to exclusive runningways. Even

when a full BRT system cannot be established, there are

substantial gains in productivity and ridership that can be

achieved by developing a network of bus routes that incorporate

key features of BRT. These priority networks are being

implemented and planned in many metropolitan areas. This

session will report on the planning of priority services in the

Los Angeles, Madrid, and Washington D.C. metropolitan areas.

Related TCRP Documents: R-118, R-90 (Vols. 1 & 2) (See page 18

for details.)

MODER ATOR

ffDennis Hinebaugh, director ,National Bus Rapid Transit

Institute (NBRTI), and administrator, National Center for

Transit Research (NCTR), Center for Urban Transportation

Research, University of South Florida, Tampa, FL

WMATA PRIORIT Y CORRIDOR NET WORK E VALUATIONS

ffSean Kennedy, director, Office of Long Range Planning,

Washington Metropolitan Area Transit Authority, Washington, DC

LOS ANGELES BUS RAPID TRANSIT: AN UPDATE ON THE METRO

RAPID PROGRAM, METRO ORANGE LINE AND METRO SILVER LINE

ffMartha Butler, transportation planning manager,

Los Angeles County Metropolitan Transportation Authority,

Los Angeles, CA

BUS HIGH LE VEL SERVICE (BHL S) — A EUROPE AN MODEL

ffCarlos Cristobal-Pinto, head of Studies and Planning

Department, Consorcio Regional de Transportes de Madrid,

Madrid, Spain

MONDAY

2:15 - 3: 45 p.m.

Grand Ballroom A, Mezzanine Level, Renaissance

This session will showcase examples of best practices from

small operators across the nation.

This session will cover a variety of topics geared towards

small transit systems but applicable to everyone. You will hear

from some of APTA’s best and brightest small transit systems

on what they are doing best, how they did it, and how you can

do it too. Hear innovative and exciting examples from small

operations leaders then ask yourself, “How can I keep up?”

Related TCRP Documents: R-127, R-101, R-99, R-70, R-54, R-135

(See page 18 for details.)

MODER ATOR

ffRaymond S. Jurkowski, general manager/secretarytreasurer,

LAKETRAN, Grand River, OH

PANELISTS

ffRonald J. Kilcoyne, vice chair, APTA Small Operations

Committee; chair, APTA Systems Management and

Operations Planning Subcommittee; and chief executive

officer, Greater Bridgeport Transit Authority, Bridgeport, CT

ffCarl G. Sedoryk, general manager/chief executive officer,

Monterey Salinas Transit, Monterey, CA

ffMark A. Kutzer, maintenance director, Centre Area

Transportation Authority, State College, PA

ffRita Wages, maintenance manager, Lakeland Area Mass

Transit District, Lakeland, FL

ffKevin Price, safety and training coordinator, Blacksburg

Transit, Blacksburg, VA

40 41


MONDAY

H Affordable Technologies

T ROADEO OPERATORS TRAINING

2:15 – 3: 45 p.m.

Ballroom Salon D, Second Floor, Marriott

Witness some new and less costly approaches to providing

real-time customer information.

As the technology available to public transit operators

continues to improve it also opens the door to a number of

relatively inexpensive methods to deliver improved services

and real-time information to customers. Advanced systems

utilizing real-time data and global positioning can monitor on

time performance and provide up-to-the minute passenger

information. This session will give attendees the opportunity

to learn from industry leaders how they can incorporate

affordable technologies into daily operations. Long range

planning is also a key component in deploying technology. Our

federal partner will provide an overview of strategic plans

which impact on all of us.

Related TCRP Documents: R-96, R-94, R-82 (Vols. 1 & 2), R-76,

R-43, S-70, S-55 (See page 18 for details.)

MODER ATOR

ffJonathan H. McDonald, P.E., chair, APTA Research and

Technology Committee, and principal-managing leader,

Stantec Consulting Inc., San Francisco, CA

FTA’S ITS STR ATEGIC PL AN

ffWalter Kulyk, P.E., director, Office of Mobility Innovation,

Federal Transit Administration, Washington, DC

AFFORDABLE TECHNOLOGIES THAT INCRE A SE PRODUCTIVIT Y

ffMatthew Goddard, director, product development, Trapeze

Group, Mississauga, ON

CRE ATION OF A LOW COST, OPEN SOURCE VEHICLE TR ACKING

APPLICATION: “ WHERE’S MY BUS?”

ffAaron W. Overman, P.E., acting director, District Department

of Transportation/Mass Transit Administration, Washington, DC

Defensive Driving

2:15 – 3: 45 p.m.

Van Aken, Conference Level, Renaissance

New innovations – RTA’s experience

This session will provide insight into what Greater Cleveland

Regional Transit Authority (RTA) encountered and created

as a result of left-hand turn bus–pedestrian collisions. It will

describe the before-and-after training scenarios that enhance

defensive driving during left-hand turns, as well as the

warning systems that have been installed on all RTA buses to

alert pedestrians and the operator that a bus is making a turn.

Participants will gain an understanding of what systems did

not work well for RTA as well as learning effective defensive

driving techniques and systems that have worked well for RTA

in reducing bus–pedestrian left-hand turn collisions.

C E R T I F I C AT E O F AT T E N D A N C E awarded upon completion

of the course.

MONDAY

TR AINERS

ffPamela McCombe, director of safety, Greater Cleveland

Regional Transit Authority, Cleveland, OH

ffJack Barnett, operating instructor/instructional designer,

Greater Cleveland Regional Transit Authority, Cleveland, OH

ffWilliam E. Snell, senior instructor, San Mateo County Transit

District, South San Francisco, CA

42 43


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ROADEO MECHANICS TRAINING

Transmissions

2:15 – 3: 45 p.m.

Severance, Conference Level, Renaissance

Interpreting automatic transmission fluid lab analysis results

This session will focus on reading and interpreting automatic

transmission fluid test reports. There will also be a discussion

on the types of tests and how they are performed along with

sampling techniques for obtaining oil samples.

C E R T I F I C AT E O F AT T E N D A N C E awarded upon completion

of the course.

TR AINER

ffMark Alan Bair, OMA-1, Society of Tribologists and

Lubrication Engineers, and senior warranty administrator/

lube specialist/service, Voith Turbo Inc., York, PA

Training sponsored by Voith Turbo Inc.

Bridges to Accessibility

4 – 5:30 p.m.

Superior & Erie, Second Floor, Marriott

Session sponsored by Easter Seals Project ACTION.

The rewards of public/private transportation partnerships

Easter Seals Project ACTION and the National Center on

Senior Transportation will share successes in bridging various

transportation modes across both the public/private sectors

resulting from innovation grants and research funded through

the Federal Transit Administration, Easter Seals, and National

Association of Area Agencies on Aging. Local community integration

with public transit from the vantage point of volunteerism,

accessible taxis, and mobility management mentorship from the

disability community will be explored with speakers from human

services, public transportation, and the disability community at

the local level.

Related TCRP Documents: R-119, R-95 (Ch. 6), S-74, S-76

(See page 18 for details.)

MODER ATOR

ffJ. Barry Barker, vice chair-government affairs, APTA, and

executive director, Transit Authority of River City, Louisville, KY

PANELISTS

ffBarbara Monty, director, Office on Aging, Knoxville-Knox

County Community Action Committee, City of Knoxville,

Knoxville, TN

ffLauren Skiver, co-chair, APTA Older Adult Transportation

Subcommittee, and assistant deputy administrator, transit

operations, Maryland Transit Administration, Baltimore, MD

ffMary Ann Dendor, ADA administrator, Metropolitan Transit

Authority of Harris County, Houston, TX

Wheelchair Access: Promising

Practices, Standards, and Training —

Part 2

4 – 5:30 p.m. (See page 37 for Part 1 details.)

Ballroom Salon C, Second Floor, Marriott

This session will delve deeper into mobility device

accommodation and how to do it right

Continuing from the Part 1 session on this topic (which

described new training and operational approaches), this

session will delve into evolving ADA regulations, as well as

national and international standards and research. Hear about

the U.S. Access Board’s project to update the ADA vehicle

guidelines, and U.S. Departments of Transportation’s and

Justice’s efforts to update treatment of mobility devices. Find

out what’s happening with industry standards such as the

ANSI/RESNA “WC19” standard for transportable wheelchairs,

new standards for bus wheelchair spaces, and research by the

Rehabilitation Engineering Research Center for Wheelchair

Transportation Safety. This can hopefully lead to a discussion of

what the transit industry can do to improve the accommodation

of wheelchairs, scooters, and other mobility devices.

Related TCRP Documents: S-50 (See page 18 for details.)

MODER ATORS

ffDavid M. Capozzi, executive director, U.S. Access Board,

Washington, DC

PRESENTERS

ffDouglas J. Cross, principal, Douglas J. Cross Transportation

Consulting, Oakland, CA

ffJames J. Raggio, general counsel, U.S. Access Board,

Washington, DC

44 45

A

MONDAY


D Knock, Knock…

D Quality Service

46

MONDAY

Who’s There? The 2010 Engine!

4 – 5:30 p.m.

Ballroom Salon E, Second Floor, Marriott

Learn what the new requirements are to be 2010 compliant.

The new EPA emissions requirements for the 2010 engine

are here. Do you know what the new requirements are to be

compliant? What do you really need to do now? This session

will focus on how new federal emissions requirements

are changing how the public transportation industry does

business, what you need to do to stay in compliance, and how

it will impact your maintenance program.

Related TCRP Documents: R-132, S-72 (See page 18 for details.)

MODER ATOR

ffRichard L. Hunt, vice chair, APTA Bus Technical Maintenance

Committee, and general manager, Metro San Fernando

Valley Service Sector, Los Angeles County Metropolitan

Transportation Authority, Chatsworth, CA

E VERY THING YOU NEED TO KNOW ABOUT THE 2010 ENGINE

ffRich Anderson, manager, mid-range OEM integration,

Cummins Inc., Columbus, IN

ADVANCED SCR TECHNOLOGY FOR 2010 AND BE YOND

ffLaks de Silva, bus business development manager,

Valley Power Systems, Inc., City of Industry, CA

4 – 5:30 p.m.

Ballroom Salons F-H, Second Floor, Marriott

MONDAY

How effective is your quality service program? Come to this

session and determine if you measure up to what you will hear.

Quality service is determined through the perceptions,

experiences, and expectations of our customers and is

based on how well the service matches what is promised

and communicated to the public. Quality service is also

determined by how well the service adapts to the changing

needs of customers and the community that the organization

serves. This session will explore quality initiatives that

have been implemented in organizations and the tools

and resources that have been developed that will lead to

strengthening the quality of transit services to our customers.

Related TCRP Documents: R-100, R-47 (See page 18 for details.)

MODER ATOR

ffRichard L. Ruddell, president/executive director, Fort Worth

Transportation Authority, Fort Worth, TX

PANELISTS

ffJim Merrill, transit operations director, Intercity Transit,

Olympia, WA

ffKaren King, chief executive officer, Golden Empire Transit

District, Bakersfield, CA

ffCelia G. Kupersmith, chair, APTA Waterborne Transit

Operations Committee, and general manager, Golden Gate

Bridge, Highway & Transportation District, San Francisco, CA

47


MONDAY

D Performance Benchmarking:

E Sustainable Transit: Going

How Does My Agency Stack Up?

4 – 5:30 p.m.

Grand Ballroom A, Mezzanine Level, Renaissance

This can’t-miss session brings performance benchmarking to a

new (global) level while introducing methods that will help your

agency stand out.

This session will explore data sources and analysis methods

that can be used to evaluate the performance of transit systems

over time and in comparison to similar agencies. It will include

discussions of international comparisons, comparisons

using National Transportation Database (NTD) data, tracking

performance with Automatic Passenger Counter (APC) data,

and a case study of a medium-sized bus company.

Related TCRP Documents: R-124, R-136, R-88, R-47, S-47, RRD-64

(See page 18 for details.)

MODER ATOR

ffRobert J. Tuccillo, associate administrator for budget and

policy & chief financial officer, Federal Transit Administration,

Washington, DC

VARIABILIT Y IN COMPAR ABLE PERFORMANCE OF URBAN BUS

OPER ATIONS

ffPeter Cafiero, president, International Bus Benchmarking

Group, and chief of operations planning, MTA New York City

Transit, New York, NY

THE TFLE X ORGANIZ ATION’S BENCHMARKING ACTIVITIES

ffGrace Gallucci, deputy executive director, research, analysis

& policy development, Regional Transportation Authority,

Chicago, IL

COMPILING KE Y PERFORMANCE INDICATORS FROM APC

AND AVL DATA

ffJerry R. Benson, Ph.D., chair, APTA Labor Subcommittee,

and chief operating officer, Utah Transit Authority,

Salt Lake City, UT

ROCHESTER E XPERIENCE WITH PERFORMANCE METRICS

ffMark R. Aesch, chief executive officer, Rochester Genesee

Regional Transportation Authority, Rochester, NY

Green, Going Beyond

4 – 5:30 p.m.

Ballroom Salon D, Second Floor, Marriott

Hear the latest from signatories to APTA Sustainability

commitment.

There are cities that have focused on sustainability and have

taken measures in their larger communities to move forward.

Their transit systems are part of the solution on lowering

greenhouse gas emissions, pursuing green buildings,

and other sustainable practices. The session focuses on

transit systems integrating sustainability in their planning,

construction, and operations. This session will delve deep into

creative and cost-saving innovations in sustainable practices.

Related TCRP Documents: RRD-89, S-84 (See page 18 for details.)

MODER ATOR

ffSusannah Kerr Adler, vice president, manager-Architecture

& Buildings Resource Center, Parsons Brinckerhoff,

Washington, DC

ENVIRONMENTAL CAPITAL

ffLauren Cochran*, senior operations analyst, Foothill Transit,

West Covina, CA

STARTING UP A SUSTAINABILIT Y PROGR AM:

THE SAMTR ANS E XPERIENCE

ffAnne Louise Rice*, deputy director, operations,

sustainability program manager, San Mateo County Transit

District, San Carlos, CA

GCRTA APPROACH TO SUSTAINABILIT Y

ffDanielle Willis, planning team leader/sustainability

coordinator, Greater Cleveland Regional Transit Authority,

Cleveland, OH

5:30 – 7 p.m.

Sustainability Committee

Ambassador, Lobby Level, Renaissance

MONDAY

48 49


TUESDAY, MAY 4

7 – 8 a.m.

ffCoffee Service

f Grand Ballroom Foyer, Mezzanine Level, Renaissance

f Ballroom Foyer, Second Floor, Marriott

7 – 8 a.m.

ffBus Operations Committee

Stouffer, Conference Level, Renaissance

Chair, Claire Spielberg

fffClean Propulsion & Support

Technology Committee

Ambassador, Lobby Level, Renaissance

Chair, George Karbowski

fffEnvironmental Justice/

Title VI & Environmental

Planning Subcommittees

Exhibit Hall, Mezzanine Level, Renaissance

Chairs, James P. Burke

7:30 a.m. – 5:30 p.m.

ffAPTA Registration Desk

ffHost Information Desk

Whitehall, Mezzanine Level, Renaissance

8 a.m. – 5 p.m.

fffModerators/Speakers

& A/V Preview Room

Case, Conference Level, Renaissance

ffBusiness Member Resource Room

George Bush, Mezzanine Level, Renaissance

ffTCRP Information Center

Ballroom Foyer, Second Floor, Marriott

Transitions: Integrating Paratransit

Riders with Fixed-Route Services

8 - 9:30 a.m.

Gold Room, Mezzanine Level, Renaissance

Increasing accessibility and ridership via complete streets

Is paratransit part of your organization’s family of services?

Can riders use fixed-route services at least for some trips?

How can transit systems help riders make the transition?

How are Complete Streets policies helping to integrate access

to fixed route services? How are transit agencies and local

and state governments rethinking the bus stop to make it

an integral part of the complete street? Come learn about

different approaches to helping riders take advantage of their

mobility options.

Related TCRP Documents: R-24, S-76 (See page 18 for details.)

MODER ATOR

ffRonald J. Kilcoyne, vice chair, APTA Small Operations

Committee; chair, APTA Systems Management and

Operations Planning Subcommittee; and chief executive

officer, Greater Bridgeport Transit Authority, Bridgeport, CT

HOLISTIC APPROACH TO DEMAND RESPONSE

AND FIXED-ROUTE SERVICES

ffKeith Forstall, senior paratransit consulant, Trapeze Group,

Burlington, MA

ONE-ON-ONE TR AINING IN TR ANSFORMING CUSTOMERS

TO FIXED ROUTE

ffShanices Chambers-Robinson, M.ED. LSW, travel trainer,

Greater Cleveland Regional Transit Authority, Cleveland, OH

TR AVEL TR AINING FOR STUDENTS WITH DISABILITIES

TO INCRE A SE ACCESSIBILIT Y AND RIDERSHIP

ffJulia Schick*, outreach specialist, LAKETRAN, Painesville, OH

50 51

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TUESDAY


B

C

TUESDAY

Telling Our Story

8 – 9:30 a.m.

Grand Ballroom B, Mezzanine Level, Renaissance

Bringing the benefits of public transportation to life

APTA Chair M.P. Carter’s major initiative is Telling Our Story.

Communicating the benefits of public transportation and

advocating for increased public transit investment is critical

to advance the industry. We need to continue to find ways to

tell our story in compelling and engaging ways. This session

will highlight ideas and best practices, including using social

media and testimonials, to tell the public transportation story.

Related TCRP Documents: R-49, R-78, R-91 (See page 18

for details.)

MODER ATOR

ffMattie P. “M.P.” Carter, chair, APTA, and commissioner,

Memphis Area Transit Authority, Memphis, TN

PRESENTERS

ffThomas J. Costello, co-chair, APTA Telling Our Story Task

Force, and assistant managing director, Champaign-Urbana

Mass Transit District, Urbana, IL (invited)

ffSallie L. Hilvers, chief administrative officer, Southwest Ohio

Regional Transit Authority (SORTA)/Metro, Cincinnati, OH

ffKathy Shaw Clary, chair, APTA Marketing Ridership Task

Force, and director, sales, marketing and public relations,

GRTC Transit System, Richmond, VA

What’s so Distracting?

8 – 9:30 a.m.

Superior & Erie, Second Floor, Marriott

Learn what agencies are doing to reduce driver distraction.

The year 2008 saw driver distraction come to the forefront as

an issue that must be addressed by transit agencies. In 2009,

APTA’s Bus Safety Working Group finalized two documents to

assist the industry with the daunting task of creating policies

and procedures to reduce driver distraction. Panelists will

illustrate what measures they have taken to address driver

distraction issues and the results they have achieved.

Related TCRP Document: R-66, R-125 (See page 18 for details.)

MODER ATOR

ffMichael T. Flanigon, director, Office of Safety and Security,

Federal Transit Administration, Washington, DC

PANELISTS

ffCraig J. Dies, president, Let’s Bus It Publications Inc./

BusWorx, Victoria, BC

ffSue A. Stewart, transit safety officer, King County

Department of Transportation/Metro Transit, Seattle, WA

ffMichael T. Flanigon

Let’s Get Real — BRT Performance

8 – 9:30 a.m.

Ballroom Salon E, Second Floor, Marriott

Session sponsored by Transportation Research Board.

How are BRT systems performing in full operation?

Hear industry best practices on how BRT systems are

performing now that they have been in service. What has been

learned? What can be improved?

Related TCRP Documents: R-118, R-90 (Vols. 1 & 2) (See page 18

for details.)

MODER ATOR

ffFrank Spielberg, program manager, Vanasse Hangen

Brustlin, Inc., Vienna, VA

IMPLEMENTING A SUCCESSFUL BRT: THE MA X 2005;

TROOST MA X 2010

ffRichard C. Jarrold, senior director, engineering & systems

development, Kansas City Area Transportation Authority,

Kansas City, MO

E XCEEDING E XPECTATIONS IN CLE VEL AND

ffMichael C. York, deputy general manager, operations,

Greater Cleveland Regional Transit Authority, Cleveland, OH

BRT IN NE W YORK CIT Y

ffTed Orosz, director, long range bus planning, MTA New York

City Transit, New York, NY

ZERO TO 66,000 IN THREE MONTHS FL AT

ffJoyce Eleanor, vice chair-bus and paratransit operations,

APTA, and chief executive officer, Community Transit,

Snohomish County, WA

52 53

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TUESDAY


TUESDAY

D New Innovations with Hybrid

G A Career Ladder with

Buses and Alternative Fuels

8 – 9:30 a.m.

Ballroom Salon D, Second Floor, Marriott

Learn about the newest in alternative technology and how to

determine which is best for your agency.

Hybrid transit buses are catching on with transit agencies

around the country. They can be a mix of diesel and electric,

and sometimes gasoline and electric. There is also methanol,

ethanol, biodiesel, and natural gas. With all the new hybrid

technologies and advancements in alternative fuels, what is

the best propulsion method for your agency and what are the

determining factors?

Related TCRP Documents: R-132, R-38, S-72 (See page 18 for details.)

MODER ATOR

ffGeorge Karbowski, chair, APTA Clean Propulsion &

Support Technology Committee, and director, operations and

maintenance, Foothill Transit, West Covina, CA

TR ANSIT BUS LIFE CYCLE SAVINGS WITH HYBRID DRIVE

SYSTEMS

ffJohn Mayer, operational analysis manager, BAE Systems

Platform Solutions, Johnson City, NJ

DE VELOPMENT OF A HYDROGEN HYBRID INTERNAL

COMBUSTION ENGINE BUS

ffMark E. Hairr*, research program director, Center for

Energy, Transportation and the Environment, University of

Tennessee at Chattanooga, Chattanooga, TN

PROPELLING TR ANSIT WITH PROPANE

ffGreg Zilberfarb, consultant, Propane Education & Research

Council, Oak Hill, VA

AFFORDABLE HYBRID BUS TECHNOLOGY FOR THE LEGACY FLEET

ffRobert Rinaca*, PMP, associate, Booz Allen Hamilton,

Baltimore, MD

Session sponsored by BAE Systems Platform Solutions.

TUESDAY

Feet in Both Camps

8 – 9:30 a.m.

Grand Ballroom A, Mezzanine Level, Renaissance

Examining the workforce development opportunities of private

sector contracting

When we think about the traditional career opportunities

within our industry, we tend to think of them as either public

sector or a private sector jobs. There is, however, a third

option; private sector management of public sector operations,

and many of our industry leaders began their careers in

private sector contract management. This session examines

the opportunities and pros and cons of careers in the transit

contracting world. The session begins with four seasoned

industry leaders giving their perspectives on working as

public and private sector operators. They are joined by newer

members of their organizations for smaller group discussions

with the audience about career development and making

career decisions. Your next best move just might be in this

field, so come listen, learn, and ask those questions you’ve

always wanted answers to.

MODER ATOR

ffMichael P. Melaniphy, 2nd vice chair, APTA Business

Member Board of Governor; chair, APTA Business Member

Procurement Committee; co-vice chair-business members,

APTA Procurement and Materials Management Committee;

and vice president, public sector, Motor Coach Industries, Inc.,

Schaumburg, IL

DISCUSSION LE ADERS

ffJohn P. Bartosiewicz, executive vice president/chief

operating officer, McDonald Transit Associates, Inc.,

Fort Worth, TX

ffDwight D. Brashear, vice president of marketing,

MV Transportation, Inc., Fairfield, CA

ffMichael H. Setzer, vice president, Veolia Transportation,

Lombard, IL

ffRonald J. Tober, deputy chief executive officer, Central Puget

Sound RTA, Sound Transit, Seattle, WA

(CONTINUED)

54 55


H

TUESDAY

DISCUSSION PARTNERS

ffAlonda Massey, general manager, Citylink, Edmond, OK

ffDerrick E. Breun, general manager, New Orleans Regional

Transit Authority, Veolia Transportation, New Orleans, LA

ffAaron Edwards, general manager, Microsoft operation,

MV Transportation, Inc., Redmond, WA

ffVida Covington, director, operations support services,

Operations Department, Sound Transit, Seattle, WA

Communications, Radios, the FCC

and Beyond

8 – 9:30 a.m.

Ballroom Salons F-H, Second Floor, Marriott

Learn how planning ahead can ensure you do not end up in a

communications void.

Are your radios working today? It is possible that without the

proper planning they may not be working for long. The FCC

has mandated changes to the allocation of frequencies and

the technical requirements for radios, which our recent study

indicates will affect most bus systems’ communications

systems. There are important study results to be discussed

and the formation of a “Transit Wireless Communications

Joint Council” that will be of interest to all members.

MODER ATOR

ffBarry C. Einsig, chair, APTA Transit Wireless

Communications Joint Council, and market director, Harris

Corporation, Mason, OH

COMMUNICATIONS ISSUES AND THE TR ANSIT INDUSTRY

ffKarl Witbeck, senior associate, Stantec Consulting Inc.,

Phoenix, AZ

L AND MOBILE R ADIO SYSTEM NARROWBANDING AND ITS

IMPACT ON TR ANSIT

ffDerek W. Brown, senior principal consultant,

Macro Corporation, Chalfont, PA

EMERGING AND FUTURE WIRELESS TECHNOLOGY

ffGregory Henderson, director of broadband products,

RF Communications Division, Harris Corporation, Lowell, MA

JOINT TR ANSIT WIRELESS COMMUNICATIONS COUNCIL

ffAlan S. Tilles, attorney, Shulman, Rogers, Gandal, Pordy &

Ecker, P.A., Potomac, MD

ROADEO OPERATORS TRAINING

Safe Driving & Saving

the Environment

8 – 9:30 a.m.

Van Aken, Conference Level, Renaissance

Safety and economics in bus operations

The session will focus on techniques to save fuel in a stopand-go-environment.

The use of eco-driving as a safety

measure will also be incorporated into this session.

C E R T I F I C AT E O F AT T E N D A N C E awarded upon completion

of the course.

TR AINER

ffMark Artis, sales manager, NE territory, GreenRoad

Technologies, Marietta, GA

ROADEO MECHANICS TRAINING

Cummins Technology

8 – 9:30 a.m.

Severance, Conference Level, Renaissance

Meeting EPA 2010 emissions requirements

This session will cover the engine and after-treatment

technology being used to meet the EPA 2010 emissions

requirements. It will include an overview of engine design

changes and after-treatment design and operation.

Information will be presented on Selective Catalytic Reduction

(SCR) and Diesel Exhaust Fluid (DEF). Maintenance and new

dash lamps and diagnostics will also be discussed.

C E R T I F I C AT E O F AT T E N D A N C E awarded upon completion

of the course.

TR AINER

ffRich Anderson, manager, mid-range OEM integration,

Cummins Inc., Columbus, IN

Training sponsored by Cummins Inc.

56 57

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TUESDAY


T

F

TUESDAY

NTI TRAINING

Fundamentals of Supervisory Training

8 a.m. – 2 p.m. (40 person limit)

Ballroom Salon C, Second Floor, Marriott

The course is designed to provide transit supervisors with

a better understanding of their role whether they are new

to supervision or have been a supervisor for a while and are

interested in brushing up on their skills. Participants will

learn strategies for dealing with common challenges, and will

acquire the skills necessary to avoid future problems.

If you are registered for the 2010 Bus & Paratransit

Conference, there is no additional charge to attend this

training course. Lunch is on your own. Pre-registration for

the course was not required; however reservations are on

a first-come, first-served basis. Please sign up at the APTA

registration desk.

C E U S 0 . 6 and C E R T I F I C AT E O F C O M P L E T I O N awarded

upon completion of the course.

INSTRUCTOR

ffPaul J. Larrousse, director, National Transit Institute Rutgers,

The State University of New Jersey, New Brunswick, NJ

GENERAL FORUM

Telling the Story of a Champion

9: 45 – 11 a.m.

Gold Room, Mezzanine Level, Renaissance

Listen and be inspired

MARC

BUONICONTI

If courage is grace under fire, Marc

Buoniconti ranks among the bravest of men.

A 1985 spinal cord injury left him unable to

move a muscle below his neck. Yet, every

day, Marc moves people to understand the

tragedy of paralyzing spinal cord injuriesand

to join him in finding a cure.

Marc was 19, at the Citadel, and playing football much

like his father, All-Pro Hall of Fame linebacker and former

Miami Dolphin Nick Buoniconti, when a game against

East Tennessee State left him with a spinal cord injury and

paralyzed from the shoulders down.

Marc has had quite a journey since that fateful event turned his

life in a completely different direction. He has gone on to raise

over $200 million dollars for the “Miami Fund,” which focuses

on spinal research, he returned full time to the University of

Miami where he made the Dean’s List and graduated with a

degree in psychology, and has received numerous awards for

his activism efforts.

Please join us and share in this extraordinary event that will

certainly inspire.

PRESIDING

ffMichael P. Melaniphy, 2nd vice chair, APTA Business

Member Board of Governors; chair, APTA Business Member

Procurement Committee; co-vice chair-business members,

Procurement and Materials Management Committee; chair,

APTA Expo Advisory Committee; and, and vice president,

public sector, Motor Coach Industries, Inc., Schaumburg, IL

FE ATURED SPE AKER

ffMarc Buoniconti

General Forum sponsored by APTA Business Members.

BUS & PARATRANSIT PRODUCTS

& SERVICES SHOWCASE

10:30 a.m. – 2 p.m. (includes lunch)

Public Auditorium, Convention Center

Many business members’ bus products and services are

showcased at the 2010 Bus Products & Services Showcase.

Conference registrants can enjoy lunch and view the products

and obtain information relating to the bus products and

services on display. Expert personnel are on hand to answer

your questions as you inspect what’s new and innovative in the

world of bus equipment and services.

The showcase and luncheon are an easy walk from the Marriott

and Crowne Plaza. From the Renaissance, take the B Line

Trolley from Public Square for a quick ride to the event.

Lunch sponsored by

GFI GENFARE and APTA.

TUESDAY

58 59


TUESDAY

A Walk and Roll

G Business Round-Table Discussions:

2:15 – 3: 45 p.m.

Ballroom Salons A&B, Second Floor, Marriott

Are you up to the challenge?

Join APTA conference participants as they celebrate the 20th

Anniversary of the Americans with Disabilities Act (ADA) and

enjoy a healthy walk and roll through beautiful downtown

Cleveland. This event is accessible and all are encouraged

to participate.

The event, hosted by the American Public Transportation

Association, Easter Seals Project ACTION, and Greater

Cleveland Regional Transit Authority is a twist on the usual

wellness conference event. The “Walk and Roll” will be

kicked off with remarks from an array of speakers who,

through APTA’s “Telling Our Story” theme, will share their

experiences with the creation and passage of the ADA, public

transportation, and even the healthy benefits of transit.

Following remarks, the panelists and audience are invited

to walk and roll through downtown Cleveland along a

predetermined route. Accessible transportation will be

available for those who require it along the route.

N O T E If you have questions or require special

accommodations, please contact Heidi Salati at

hsalati@apta.com.

PRESIDING

ffJoyce Eleanor, vice chair-bus and paratransit operations,

APTA, and chief executive officer, Community Transit,

Snohomish County, WA

REMARKS

ffWilliam Millar, president, APTA

ffRandy Rutta, executive vice president, Easter Seals Project

ACTION, Washington, DC

ffMattie P. “M.P.” Carter, chair, APTA, and commissioner,

Memphis Area Transit Authority, Memphis, TN

ffJesse O. Anderson, board member, Greater Cleveland

Regional Transit Authority, Cleveland, OH

ffStephen W. Albro, M.Ed., senior mobility instructor,

Cleveland Sight Center, Cleveland, OH

TUESDAY

Procurement in Motion

2:15 – 3: 45 p.m.

Grand Ballroom A, Mezzanine Level, Renaissance

Why won’t OEMs give a long term warranty? Why do agencies

do low bid procurements for complicated procurements? Bring

all the questions you’ve always wanted to ask about industry

procurement practices and get your questions answered!

Things are changing rapidly in the dynamic world of

procurement — new regulations, new funding sources, new

reporting requirements, new products, new priorities, and

lots of changes in the supply base. In recognition of this quickly

moving new reality, join us for a high-energy session with

three concurrent topics presented in three separate intimate

settings, each intensely focused for 20 minutes. These highly

interactive round-table discussion sessions will provide you

with the opportunity to ask those questions you always wanted

to ask and to convey those messages you always wanted to

speak out about with key leaders in our industry.

The three mini-sessions will focus on agencies, regulators,

and suppliers. We want to hear from you, so bring your

questions, comments and suggestions to “Procurement in

Motion” and be part of the solution.

MODER ATOR

ffMichael P. Melaniphy, 2nd vice chair, APTA Business

Member Board of Governor; chair, APTA Business Member

Procurement Committee; co-vice chair-business members,

APTA Procurement and Materials Management Committee;

and vice president, public sector, Motor Coach Industries, Inc.,

Schaumburg, IL

PRIVATE SECTOR PARTICIPANTS

ffPatrick J. Scully, chief commercial officer, Daimler Buses

North America, Greensboro, NC

ffJohn Barberis, vice president, operations, Transit Marketing

Group, Boulder, CO

ffGordon A. Nevison, co-chair, APTA Business Member

Programs Committee, and president, The Nevison Group Inc.,

Bel Air, MD

(CONTINUED)

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TUESDAY

FTA PARTICIPANTS

ffJames Harper Jr., director, Office of Acquisition Management

& Procurement, Federal Transit Administration, Washington, DC

ffLisa Joiner, transportation program specialist and

procurement specialist, Region V, Federal Transit

Administration, Chicago, IL

PUBLIC AGENCY PARTICIPANTS

ffLisa DeGrace, chair, APTA Procurement and Materials

Management Committee, and director, contracts,

procurement and material, Metropolitan Atlanta Rapid

Transit Authority, Atlanta, GA

ffDeborah Howard, manager, procurement/inventory,

Greater Dayton Regional Transit Authority, Dayton, OH

ffFrank J. Polivka, director of procurement, Greater Cleveland

Regional Transit Authority, Cleveland, OH

WEBCAST SESSION

ITS and Information

Technology Merging

2:15 – 3: 45 p.m. (See page 17 for webcast details.)

Ballroom Salon D, Second Floor, Marriott

Hear solutions and lessons on how successfully merging

complex interfaces can benefit you.

No longer can we look at these former independent

technologies in the transit environment as separate entities.

A quick look at the agenda from a recent APTA TransITech

conference will convince you that the dividing line between

former IT systems and emerging ITS systems is gone.

Managing these increasingly complex interfaces is a growing

challenge. There’s much to be gained and much to be done.

Let’s look at some solutions.

Related TCRP Documents: R-96, R-84 (Vols. 5 & 8), R-76, S-35,

S-73 (See page 18 for details.)

MODER ATOR

ffRalph J. Menzano, chair, APTA Information Technology

Committee, and transportation industry director, Oracle USA,

Lafayette, PA

ADVANTAGES OF MOBILE COMMUNICATIONS GATE WAYS AND

ROUTERS

ffPeter C. Comps, senior consultant, LTK Engineering

Services, Chicago, IL

ADVANCED TECHNOLOGY A S STR ATEGIC RESOURCE

FOR TR ANSIT: CURRENT DE VELOPMENTS, EMERGING

OPPORTUNITIES

ffBrendon Hemily, Ph.D., public transportation consultant,

ITS America, Washington, DC

INCRE A SING FLEET PRODUCTIVIT Y AND EFFICIENCY THROUGH

NE W TECHNOLOGIES

ffTrevor Wilson, product manager, Trapeze Group,

Mississauga, ON

ffCraig Gosslin, system manager, Transit Authority of River

City, Louisville, KY

Webcast of the session sponsored

by AST Corporation and Oracle.

A Small Operator’s Tour de Force

2:15 – 5 p.m.

APTA’s Small Operations Committee has arranged for a

session and tour of LAKETRAN in Grand River, Ohio. General

Manager Raymond Jurkowski and his staff have an exciting

program lined up featuring their dial a ride program, which

makes up two thirds of LAKETRAN’s service. Also featured

will be their bus replacement program, including farebox

replacement, successful utilization of Medicaid funding,

and their process for partnering countywide on the first

responders radio system.

You do not need to sign up in advance of the tour; just meet at

2:15 p.m. in the main lobby of the Marriott Hotel where you will

be escorted to the tour shuttle bus. LAKETRAN is conveniently

located about 30 miles from Cleveland (www.laketran.com).

Q U E S T I O N S ? Contact APTA’s Heidi Salati at

hsalati@apta.com.

TUESDAY

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64

TUESDAY

TECHNICAL TOURS

2:15 – 5 p.m.

Participate in one of three technical tours to see firsthand

the public transit systems of Northeast Ohio at work.

Please sign up for the tour of your choice at the host

information desk in the APTA registration area, Whitehall

Room, Mezzanine Level in the Renaissance Hotel.

All three tours depart from and return to the main entrance

of the Marriott. Note that the RTA HealthLine BRT Tour

begins in Ballroom Salons F-H, Second Floor in the Marriott,

with a 30-minute presentation and Q&A.

METRO Intermodal Transit

Center – Akron Ohio

Dedicated in 2009, at a cost of $17.2 million, this 14,000 square

foot transit center occupied by Akron Metro and Greyhound

Bus Lines, offers an enclosed waiting area for 300 customers,

a customer service center, restrooms, vending, office space,

and a police substation.

The building was designed to include alternative energy,

heating, and cooling systems. Among other “green” elements

of the facility is one of the largest single arrays of solar panels

in the State of Ohio and 45 geothermal wells for heating and

cooling. Additionally a 20,000 gallon rainwater collection

system provides water for restrooms and landscaping.

Come and see how “green” public transit really can be.

TUESDAY

RTA HealthLine BRT Tour

Join RTA for this instructional tour of one of the nation’s

newest and most “rail-like” Bus Rapid Transit Systems. This

tour starts in Ballroom , Salons F-H, Second Floor in the

Marriott, with a 30-minute presentation and Q & A to discuss

the history of Euclid Avenue and the concept behind this $200

million FTA New Starts project completed in the fall of 2008.

Some of the attributes of the system participants will

experience are exclusive right-of-way, traffic signal

prioritization, median stations, precision docking, level

boarding, off-board fare collection, real-time customer

information, advanced design 63’ long articulated Rapid

Transit Vehicles with doors on both sides, and integrated and

stand-alone public art. Naming rights for the HealthLine

were sold under a 25-year agreement with two major

Cleveland employers.

This project, which realized a 48% increase in ridership in its

first year, is credited with stimulating over $4 billion in related

economic development along the corridor.

RTA Triskett District Bus Facility

The newest of RTA’s three big bus facilities, the Triskett Bus

Garage was completed in 2005, and is home to 400 employees

and 175 buses. Featuring internal storage and circulation and

15 bus bays, this district bus facility serves the customers on the

west side of Greater Cleveland with 30, 40, 45, and 60 foot buses.

Some of the features of the facility’s garage are:

f fAn

air exchange system that allows for the air to be

exchanged inside the garage every 5 to 15 minutes.

f fA

Smart Wash System that incorporates computerbased

programming to wash the variety of Triskett’s

revenue and non-revenue fleet. This system recycles

80% of water used as a water conservation measure.

f fRubberized

flooring on approximately 40 percent of the

interior space, which enhances the ability to maintain

the flooring.

65


TUESDAY

A Coordination and Partnership

F Four Generations at Work:

for Quality Service

4 – 5:30 p.m.

Gold Room, Mezzanine Level, Renaissance

Efficiencies, cost effectiveness, and improved services

While coordinating transit, paratransit, and transportation

provided by human services agencies can be complex, there is

a substantial body of experience to help you take the initiative.

Attend this session to hear about resources such as the

federal United We Ride Program. Learn how one state brought

together a diverse network of services offered by transit

agencies, the aging planning and service agencies, workforce

development centers, developmental disability organizations,

and head-start programs. Based on the guidebook from

“TCRP Project B-34,” hear a new perspective on mingling

ADA-eligible passengers with non-eligible riders on ADAcomplementary

paratransit.

Related TCRP Documents: R-105, R-101, R-91, S-65 (See page 18

for details.)

MODER ATOR

ffRick Ramacier, vice chair, APTA Access Committee, and

general manager, Central Contra Costa Transit Authority,

Concord, CA

UNITED WE RIDE: WHERE WE ARE AND THE NE W

ADMINISTR ATION’S PRIORITIES

ffDoug Birnie, team leader, United We Ride, Federal Transit

Administration, Washington, DC

HOW K ANSA S ESTABLISHED A SYSTEM OF COORDINATED

TR ANSIT DISTRICTS

ffJerry Douglas, systems solutions consultant, Trapeze Group,

Scottsdale, AZ

TO COMMINGLE OR NOT TO COMMINGLE, THAT IS THE QUESTION

ffRosemary B. Gerty, co-chair, APTA Older Adult

Transportation Subcommittee, and senior transportation

planner, TransSystems Corporation, Chicago, IL

TUESDAY

Needs, Expectations, Outcomes

4 – 5:30 p.m.

Ballroom Salon D, Second Floor, Marriott

Bridging the multigenerational gap for optimum performance

For the first time in history, today’s workplace includes four

distinct generations, each with unique strengths, expectations,

motivations, and work styles. This session focuses on success

stories, staff development programs, research, and emerging

practices used by both the public and private sectors to

address and optimize the needs of these distinct generations.

Learn from today’s proven practices ways to educate and

motivate the different generations to help them be engaged

and productive. Take back and implement techniques that are

effective for all generations.

Related TCRP Documents: R-103 (See page 18 for details.)

MODER ATOR

ffJeanne Krieg, chair, APTA Small Operations Committee,

and chief executive officer, Eastern Contra Costa Transit

Authority, Antioch, CA

KNOWLEDGE RETENTION AND WORKFORCE REPLENISHMENT

ffKen Mall*, managing director, workforce consulting,

Educational Data Systems, Inc., Dearborn, MI

NE W FLYER INSTITUTE: A COMMITMENT TO WORKFORCE

DE VELOPMENT

ffJanice Harper, vice president, human resources, New Flyer,

Winnipeg, MB

DART’S PACE PROGR AM: SUPERVISORS AND OPER ATORS BUILD

TRUST AND COMMUNICATION

ffRobert S. Reeves*, senior manager, bus operations,

Dallas Area Rapid Transit, Dallas, TX

THE MATURE OPER ATOR

ffBud Jordan, vice president, business development,

Tectrans, Inc., Burton, OH

66 67


68

TUESDAY

4 – 5:30 p.m.

ITS Public Transit Forum

Stouffer, Conference Level, Renaissance

Chair, Greg Cook

4:30 – 6 p.m.

Land Use & Economic

Development Subcommittee

Ambassador, Lobby Level, Renaissance

Co-chairs, G.B. Arrington & Mariia V. Zimmerman

APTA INTERNATIONAL BUS

ROADEO AWARDS BANQUET

7 – 9:30 p.m. (tickets required)

(Shuttle bus service begins at 6:30 p.m.)

Grand Ballroom, Mezzanine Level, Renaissance

Join the Bus Roadeo participants and their friends and

guests at the Awards Banquet to recognize the “best of the

best” — APTA’s 2010 Roadeo champions!

RTA is running shuttle bus service from the main entrances

of the Renaissance, Marriott, and Crown Plaza beginning

at 6:30 p.m. Shuttles will run continuously throughout the

evening until the conclusion of the event.

TICKET EXCHANGE/SEATING

TUESDAY

B U S & PA R AT R A N S I T C O N F E R E N C E R E G I S T R A N T S :

For each ticket purchased, you receive an awards banquet

coupon, which is filed with your bus conference registration

packet. Each coupon must be exchanged for a valid ticket at

the banquet invitation exchange desk in the APTA registration

area in the Renaissance from 2:30 p.m., Saturday, May 1

through 12 p.m., Tuesday, May 4. At that time you may select

your table on a first-come, first-served basis. If you wish to sit

with guests and friends, you must exchange ALL coupons at

the same time.

If you prearranged for your awards banquet coupon(s) to

be filed with your roadeo team’s registration, each coupon

has been exchanged for a valid banquet ticket and a seating

assignment made at the time your team registered for the

roadeo and conference. Please contact your roadeo team

representative for your ticket(s) and seating assignment(s).

R O A D E O PA R T I C I PA N T S : Roadeo teams must take their

banquet invitations and exchange them for assigned seating

at the APTA Roadeo registration desk in the Crown Plaza from

4 p.m., Thursday, April 29 through 2 p.m., Saturday, May 1;

and at the Renaissance from 3:00 p.m., Saturday, May 1 until

12 p.m., Tuesday, May 4, at the banquet invitation exchange

desk in the APTA registration area. The entire team, and any

bus conference registrants whose tickets are filed with the

team, will be given a choice of seats together on a first-come,

first-served basis.

69


A

WEDNESDAY, MAY 5

7 – 8 a.m.

Bus Technical Maintenance

Committee

Ambassador, Lobby Level, Renaissance

Chair, Gene Walker

7:30 – 8:30 a.m.

ffCoffee Service

f Grand Ballroom Foyer, Mezzanine Level, Renaissance

f Ballroom Foyer, Second Floor, Marriott

8 a.m. – 12:30 p.m.

ffAPTA Registration Desk

ffHost Information Desk

Whitehall, Mezzanine Level, Renaissance

8 a.m. – 2 p.m.

ffModerators/Speakers

& A/V Preview Room

Case, Conference Level, Renaissance

8 a.m. – 5 p.m.

fffBusiness Member Resource Room

George Bush, Mezzanine Level, Renaissance

ffTCRP Information Center

Ballroom Foyer, Second Floor, Marriott

Mobility Services for All

Americans (MSAA)

8:30 – 10 a.m.

Gold Room, Mezzanine Level, Renaissance

Extending transportation services partnerships

Using ITS (intelligent transportation systems) technology to

simplify access to human services transportation provides a

coordinated solution for customer-based travel reservation,

information, and trip planning services. Through the U.S.

Department of Transportation’s Mobility Services for All

Americans Initiative (MSAA), communities are motivated

to develop and deploy Traveler Management Coordination

Centers (TMCCs) to enhance human service transportation

delivery. This session features MSAA project sites developing

scalable and replicable TMCCs, and the technical and

institutional lessons learned along the way.

Related TCRP Documents: R-97, R-105, R-101, R-82 (Vols. 1 & 2)

(See page 18 for details.)

MODER ATOR

ffMarlene B. Connor, chair, APTA Intergovernmental Issues

Subcommittee; vice chair, APTA Systems Management and

Operations Planning Subcommittee; and director of public

transportation, Wilbur Smith Associates, Holyoke, MA

PANELISTS

ffDoug Wagener, director of mobility management, Portage

Area Regional Transportation Authority, Kent, OH

ffZana Renfro, TMCC coordinator, Paducah Transit Authority,

Paducah, KY

ffKeith Forstall, senior paratransit consultant, Trapeze Group,

Burlington, MA

ffThomas Coogan, vice president, business development,

RouteMatch Software, Inc., Atlanta, GA

ffYehuda Gross, ITS program manager, ITS Joint Program

Office, U.S. Department of Transportation, Washington, DC

TOD 101 Training

8:30 – 10 a.m.

Ballroom Salon E, Second Floor, Marriott

An understanding of basic TOD principles is critical when

planning and implementing a transit system.

This session will highlight the many benefits of TOD and

provide specific information on joint development and

partnerships, specifically with MPOs. The trainers will provide

some context for the interagency partnership for sustainable

communities occurring at the federal level and how transit

agencies and partners can emulate those partnerships at the

regional level. Information and access to resources such as

the National TOD Database and the Mixed Income Housing

Action Guide (both on-line resources) developed for FTA will

be made available.

Related TCRP Documents: R-95 (Chapter 17), R-128, R-102

(See page 18 for details.)

(CONTINUED)

70 71

B

WEDNESDAY


G

WEDNESDAY

MODER ATORS/ TR AINERS

ffCatherine Cox Blair, program director, Reconnecting

America, Center for Transit-Oriented Development, Denver, CO

ffSam Zimbabwe, technical assistance director, Reconnecting

America, Center for Transit-Oriented Development,

Washington, DC

PRESENTER

ffMaribeth Feke, director, programming and planning,

Greater Cleveland Regional Transit Authority, Cleveland, OH

Operating in the New Normal

8:30 – 10 a.m.

Grand Ballroom B, Mezzanine Level, Renaissance

Learn how to embrace new and innovative practices to operate

effectively in what has become the new normal.

While most transit systems are downsizing due to financial

realities, some have developed strategies to minimize or avoid

service cuts. Hear industry success stories on topics such as

wage roll-backs, work rule changes, outsourced maintenance,

inventory subcontracting, and fuel hedging that have helped to

balance budgets.

MODER ATOR

ffClaire Spielberg, chair, APTA Bus Operations Committee,

and chief operating officer, transit services, San Diego MTS,

San Diego, CA

FOCUSING ON BUS SERVICE QUALIT Y IN LOS ANGELES

ffArthur T. Leahy, chair, APTA Bus Standards Policy and

Planning Committee, and chief executive officer, Los Angeles

County Metropolitan Transportation Authority, Los Angeles, CA

MANUFACTURING CHALLENGES IN THE E XISTING ECONOMIC

CLIMATE

ffAmy Miller, director of marketing, New Flyer, Winnipeg, MB

CRE ATING VALUE THROUGH ENERGY PRICE RISK MANAGEMENT

IN A PUBLIC TR ANSIT SETTING

ffJeffrey R. LeMunyon*, CFA, principal, Linwood Capital, LLC,

Edina, MN

THE RE WARDS OF EFFECTIVE SERVICE DELIVERY AND

OPER ATIONAL EFFICIENCY

ffKevin J. Adams, president, Adams Consulting, Knoxville, TN

How to Effectively Work

with the Media

8:30 – 10 a.m.

Ballroom Salons A & B, Second Floor, Marriott

Working with the media before and after a crisis happens

Hear directly from public transit media professionals on how

to prepare for and give effective media interviews. Learn

how to build positive relationships with reporters and how to

respond when there is a crisis.

MODER ATOR

ffJerome E. Masek, media relations manager, Greater

Cleveland Regional Transit Authority, Cleveland, OH

PANELISTS

ffBruce M. Hennes, managing partner, Hennes Paynter

Communications, Cleveland, OH

ffJudi H. McNeil, communications officer, Port Authority of

Allegheny County, Pittsburgh, PA

ffAlison S. Burton, director of marketing/customer relations,

Memphis Area Transit Authority, Memphis, TN

Electronic Payment Systems —

New Technology

8:30 – 10 a.m.

Ballroom Salon E, Second Floor, Marriott

The future of new technology is here – are you still in the past?

Fare collection is not an adequate description of what’s

going on in electronic payment in transit. Work is going on

in the international community and at home to adapt such

technologies as “Near Field Communications” to transit

applications. Simultaneously new applications are under study

to take advantage of the APTA Contactless Fare Media Systems

(CFMS) Standard integrated systems, including non-transit

applications, are finding favor in some systems. What’s next?

Related TCRP Document: R-115 (See page 18 for details.)

MODER ATOR

ffChristopher Norris, director of technology services,

Canadian Urban Transit Association, Toronto, ON

72 73

G

H

WEDNESDAY

(CONTINUED)


A

WEDNESDAY

IMPLEMENTING SMART CARD FARE MEDIA AT A SMALLER

AGENCY: THE CHAT TANOOGA E XPERIENCE

ffDouglas J. Parker, senior transportation systems engineer,

IBI Group, Toronto, ON

IT’S NOT JUST A PIECE OF PL A STIC

ffMargaret Free, senior project coordinator, Geisecke &

Devrient America, Inc., Dulles, VA

INTERNATIONAL FARE COLLECTION TECHNOLOGY RE VIE W

ffMartin P. Schroeder, M.S.M.E., P.E., chief engineer, APTA

BAY ARE A MTC TR ANSLINK FARE PAYMENT SYSTEM

ffR. Scott Rodda, senior associate, Booz Allen Hamilton,

San Francisco, CA

Paratransit Policies and Practices

10:15 – 11: 45 p.m.

Gold Room, Mezzanine Level, Renaissance

Operational procedures, technology, and strategy combine to

enhance mobility and service delivery.

Managers of ADA-complementary paratransit services

continue to develop and improve their operations, workforce,

fleet, and customer service. This session will highlight two

important factors. How low turnover and stability among

paratransit operators affect costs and service quality

has now been documented in the “Transit Cooperative

Research Program Project F-13.” Find out the organizational

characteristics that agencies with low turnover have in

common. Join this session to hear a comparison of best

versus common practices regarding no-show and late

cancellation policies and how WMATA gained customer “buyin”

for a new policy. Learn more about a new self-insurance

method used by Access Services in the Los Angeles area that

saves money and has resulted in greater safety. Learn how

taxi subsidies for paratransit riders are working in the San

Francisco area.

Related TCRP Documents: R-95 (Ch. 6), R-136, R-124, R-121, R-119,

S-60, S-30, S-31, S-74 (See page 18 for details.)

MODER ATOR

ffDonna P. McNamee, trustee, LAKETRAN, Painesville, OH

VEHICLE OPERATOR RECRUITMENT, RETENTION, AND PERFORMANCE

IN ADA COMPLEMENTARY PARATRANSIT OPERATIONS

ffRussell H. Thatcher, senior transportation planner,

TranSystems Corporation, Boston, MA

BEST PR ACTICES: POLICY, TECH, AND OPER ATIONAL

CONSIDER ATIONS OF A PAR ATR ANSIT NO-SHOW POLICY

ffSelene Faer Dalton-Kumins, director, Office of MetroAccess

Service, Washington Metropolitan Area Transit Authority,

Silver Spring, MD

INSURING THE LOS ANGELES COUNT Y ADA PAR ATR ANSIT

PROGR AM

ffShelly Verrinder, executive director, Access Services, Inc.,

Los Angeles, CA

ffMark A. Nimmo, senior vice president, SullivanCurtisMonroe

Insurance Services, LLC, Irvine, CA

PAR ATR ANSIT USER-SIDE SUBSIDY DEBIT CARDS

ffKate Toran, paratransit coordinator, San Francisco Municipal

Transportation Agency, San Francisco, CA

Social Media & Public Transit

10:15 – 11: 45 p.m.

Severance, Conference Level, Renaissance

Learn how transit agencies are incorporating social media into

their marketing and communications mix.

Communications technology is rapidly advancing. Facebook,

LinkedIn, blogging and Twitter provide new communications

tools for the transit industry and at the same time present

many challenges. This session will explore cutting edge

practices in using and managing these tools effectively.

MODER ATOR

ffRichard Maxwell, vice chair, APTA Marketing and

Communications Committee, and assistant vice president

of marketing, Fort Worth Transportation Authority,

Fort Worth, TX

PANELISTS

ffLeah Harnack, associate editor, Mass Transit Magazine,

Waukesha, WI

ffBrian Fahey, customer service manager, Triangle Transit,

Durham, NC

74 75

B

WEDNESDAY

(CONTINUED)


B

WEDNESDAY

ffJessie M. Baginski, director, communications, LAKETRAN,

Grand River, OH

ffLisa Farbstein, director, Office of Public Affairs, Washington

Metropolitan Area Transit Authority, Washington, DC

ffHolly “Hacker” Robinson, digital strategist, Brokaw,

Cleveland, OH

Sustainability and Urban

Design Training

10:15 – 11: 45 p.m.

Ballroom Salons E, Second Floor, Marriott

New tools for transit

In a climate of energy conservation and environmental

consciousness, the APTA Standards Design Working Group

is developing tools to help agencies establish ways to be

a catalyst for sustainable and livable communities. Hear

about the latest resources for communities to use in transit

planning, such as “why design matters” and the “transit area

of influence.”

Following the training, a presentation on the Pittsburgh BRT

corridor will examine why design matters in the corridor and

what the implications were for the transit area of influence.

MODER ATOR / TR AINER

ffSam Zimbabwe, member, APTA Standards Urban

Design Working Group, and technical assistance director,

Reconnecting America, Center for Transit-Oriented

Development, Washington, DC

PRESENTER

ffDavid E. Wohlwill, AICP, manager of extended range

planning, Port Authority of Allegheny County, Pittsburgh, PA

Achieving Safety Excellence

for the Transit Industry

10:15 – 11: 45 p.m.

Ballroom Salons A&B, Second Floor, Marriott

Telling Their Story: APTA Gold Award Winners provide ways to

improve safety performance.

Expectations for transit safety run very high and it is not good

enough just to be good enough. This session explores ways

for bus operations to move from good to great by getting

people involved, leveraging technology, and implementing

management practices that set the tone at the top to achieve

improvement throughout the organization.

Related TCRP Documents: R-72, R-66, R-125, S-80 (See page 18

for details.)

MODER ATOR

ffSue A. Stewart, transit safety officer, King County

Department of Transportation/Metro Transit, Seattle, WA

PANELISTS

ffBrenda Himrich, rail and bus safety manager, Metro Transit,

Minneapolis, MN

ffDel Lisk*, vice president of safety systems, DRIVECAM,

San Diego, CA

ffDave Simoneau, operations director, SouthWest Transit,

Eden Prairie, MN

ffStephan R. Luther, safety and training officer, Interurban

Transit Partnership (The Rapid), Grand Rapids, MI

76 77

C

WEDNESDAY


WEDNESDAY

D Achieving Efficiencies

F WORKFORCE DEVELOPMENT

through Better Planning

10:15 – 11: 45 p.m.

Ballroom Salons F-H, Second Floor, Marriott

Learn how clever use of available resources can save your

bottom line.

With limited resources, transit operators are looking to make

the best possible use of resources at their disposal. How

are planners looking at today’s customer markets to make

recommendations on optimizing routes, re-evaluating service

priorities, and potentially saving millions at the bottom line?

How are new technologies and best practices complementing

these efforts?

Related TCRP Document: R-135 (See page 18 for details.)

MODER ATOR

ffDenis Desmond, senior transportation planner, San Diego

Metropolitan Transit System, San Diego, CA

MODERNIZE YOUR SHOP FOR SAFET Y, GREEN,

AND PRODUCTIVE INCRE A SES

ffWendel Duchscherer*, principal, Wendel Duchscherer

Architects & Engineers PC, Amherst, NY

PROACTIVE PL ANNING FOR A DECISION SUPPORT SYSTEM

ffJohn Braband*, department manager, bus operations,

Pace Suburban Bus, Arlington Heights, IL

WEEKEND SERVICE OPTIMIZ ATION A S A COST CUT TING TOOL

ffMichael B. Daney, senior transportation planner, San Diego

Metropolitan Transit System, San Diego, CA

ffDenis Desmond

FINDING NE W RE VENUES AND EFFICIENCIES DURING HARD

TIMES

Joel M. Volinski, director, National Center for Transit Research,

Center for Urban Transportation Research, University of

South Florida, Tampa, FL

WEDNESDAY

Blue Ribbon Panel Plans,

Studies & Industry Updates

10:15 – 11: 45 p.m.

Ballroom Salon D, Second Floor, Marriott

Moving our industry’s employees to world class

APTA’s Blue Ribbon Panel on Workforce Development recently

delivered a bold and ambitious set of recommendations to

APTA’s executive leadership and its members on what to do to

recruit and retain the best and the brightest to be world class

workforce. This round-table discussion session maps out the

planned blueprint on how to move forward for the next fiveplus

years. It showcases highlights of a recent scoping study

of existing member resources and workforce development

metrics. This session plans to feature programs under

development in youth outreach, social networking usage,

recruitment, and industry image, along with selected agency

and industry initiatives currently underway.

Related TCRP Documents: R-103, R-120, S-71, S-40, R-77 (See

page 18 for details.)

MODER ATOR

ffDoran J. Barnes, vice chair-human resources, APTA, and

executive director, Foothill Transit, West Covina, CA

BLUE RIBBON PANEL: RECOMMENDATIONS, ROAD MAP, KE Y

DELIVER ABLES

ffMary Ann Collier, chair, APTA Human Resources Committee,

and director of operations, Swayzer Engineering, Inc.,

Dallas, TX

SCOPING STUDY AND SURVE Y OF E XISTING RESOURCES,

PR ACTICES, AND METRICS OF WORKFORCE DE VELOPMENT

PROGR AMS IN THE U.S. TR ANSIT INDUSTRY

ffXinge Wang*, director of research, Transportation Learning

Center, Silver Spring, MD

RTA’S MANAGEMENT DE VELOPMENT PROGR AM: DE VELOPING

FUTURE TR ANSIT LE ADERS

ffGeorge Fields, manager of employment and compensation,

Greater Cleveland Regional Transit Authority, Cleveland, OH

BUILDING THE WORKFORCE OF THE FUTURE: CORE

COMPETENCIES A S THE FOUNDATION FOR LE ADERSHIP

ffPatrick Gough, executive director of human resources &

organizational development, Orange County Transportation

Authority, Orange, CA

78 79


WEDNESDAY

CLOSING GENERAL SESSION

Dealing with the Downturn

12:15 – 2 p.m.

Grand Ballroom B, Mezzanine Level, Renaissance

Join your peers for a two-part, frank conversation about how

the transit industry is addressing economic challenges.

PART 1: “WE ARE HURTING TOO” — EFFECTIVELY

COMMUNICATING BUDGET REALITIES

An interactive discussion on how transit agencies are talking to

their customers and local stakeholders about their economic

constraints and about building a positive future

At a time when many transit customers are still facing economic

hardship, much of the transit industry is making tough

decisions to further reduce service and staff and/or raise fares

to balance budgets. This can be particularly hard to explain

in an environment where transit funding is ill understood and

stimulus funds are making headlines. The result locally can be a

harsh backlash from the public and politicians.

How are APTA members communicating on their

budget challenges? What are they doing to increase the

understanding of their ridership and the local community

about the measures they are taking and to focus on the

positive with employees and customers?

PRESIDING

ffMichael J. Scanlon, first vice chair, APTA, and general

manager/chief executive officer, San Mateo County Transit

District and Caltrain (Peninsula Corridor Joint Powers Board,

San Carlos, CA

MODER ATOR

ffJoseph A. Calabrese, chief executive officer, general

manager/secretary-treasurer, Greater Cleveland Regional

Transit Authority, Cleveland, OH

PANELISTS

ffJoyce Eleanor, vice chair-bus and paratransit operations,

APTA, and chief executive officer, Community Transit,

Snohomish County, WA

ffDwight Ferrell, chief operating officer and deputy general

manager, Metropolitan Atlanta Rapid Transit Authority,

Atlanta, GA

WEDNESDAY

PART 2: THE STATE OF THE BUS INDUSTRY:

HOW HEALTHY FOR HOW LONG?

Join representatives from the bus supplier community to

discuss where the bus market is headed.

Economic stimulus funds have created a small surge in bus

market activity but with the long-term funding for transit

uncertain, the outlook for the future is unclear. What are the

prospects for the bus market in the next few years and how

can the health of the bus market be maintained?

MODER ATOR

ffAngela Iannuzziello, P.Eng. F.E.C., vice-chair-Canadian

members, APTA, and vice president, transit and

transportation planning, GENIVAR, Markham, ON

PANELISTS

ffDonald J. Leidy, managing principal, Maintenance Design

Group, LLC, Denver, CO

ffJerome C. Premo, co-chair, APTA Business Member

Programs Committee, and executive vice president & global

transit director, AECOM, Orange, CAf

ffPatrick J. Scully, chief commercial officer, Daimler Buses

North America, Greensboro, NCf

ffDavid L. Turney, co-chair, APTA Business Member

Government Affairs Committee, and chairman & CEO,

DRI Corporation, Dallas, TX

2:30 – 4 p.m.

Bus & Paratransit Conference

Planning Subcommittee

Ambassador, Lobby Level, Renaissance

Chair, Patricia M. Kearney

80 81


WEDNESDAY RTA

B Planning Partnerships to Address

Greater Cleveland

Regional Transit Authority

Sustainability and Livability

in Transportation Planning

2:30 – 4:30 p.m.

Grand Ballroom A, Mezzanine Level, Renaissance

Regional Round-Table and Peer-to-Peer Exchange

As communities, regions, and states look to improve

their “sustainability” and “livability” through coordinated

transportation, land use, housing and environmental

programs, productive organizational partnerships among

service providers, and stakeholder interests are essential.

With the transportation element, transit agencies clearly

need to be engaged with regional organizations in order for

transit plans and programs to be fairly considered in funding

decisions. The partnerships between public transit agencies,

metropolitan planning organizations (MPOs), and elected

officials and stakeholders working together to develop

sustainable transportation long-range plans and short-range

programs will be the focus of the session. This round-table

discussion will focus on the institutional arrangements,

transit-oriented development, street design, economic

development, urban circulators, and financing that support

livable communities, and other sustainable outcomes.

MODER ATOR

ffCatherine Cox Blair, program director, Reconnecting

America, Center for Transit-Oriented Development, Denver, CO

DISCUSSANTS

ffJohn Sprowls, community planner, Federal Transit

Administration, Washington, DC

ffMark Donaghy, executive director, Greater Dayton Regional

Transit Authority, Dayton, OH

ffDouglas B. Moore, AICP, vice president of planning, Central

Ohio Transit Authority, Columbus, OH

ffRichard G. Bickel, FAICP, director, Planning Division,

Delaware Valley Regional Planning Commission,

Philadelphia, PA

ffValarie J. McCall, member, Board of Trustees, Greater

Cleveland Regional Transit Authority, Cleveland, OH

ffDavid E. Wohlwill, AICP, manager of extended range

planning, Port Authority of Allegheny County, Pittsburgh, PA

ffTom Klevan, coordinator-regional transit projects,

Southwestern Pennsylvania Commission, Pittsburgh, PA

BOARD OF TRUSTEES

George F. Dixon III – President

Hon. Edward J. Kelley – Vice President

Jesse O. Anderson

Hon. Bill Cervenik

Hon. Dennis M. Clough

Valarie J. McCall

Nick “Sonny” Nardi

William W. Patmon Jr.

Julian Anton Rogers

Leo Serrano

EXECUTIVE STAFF

Joseph A. Calabrese

CEO, General Manager and Secretary-Treasurer

Sheryl King Benford

Legal Counsel and Deputy General Manager-Legal Affairs

Stephen Bitto

Director of Marketing

Gale Fisk

Executive Director of Office of Management and Budget

Anthony Garofoli

Executive Director of Internal Audit

Bruce Hampton

Deputy General Manager-Human Resources

Loretta Kirk

Deputy General Manager-Finance and Administration

Frank Polivka

Director of Procurement

Michael Schipper

Deputy General Manager-Engineering

and Construction Management

Michael York

Deputy General Manager-Operations

82 83


84

APTA OFFICERS

Mattie P. “M.P.” Carter, Chair

Commissioner

Memphis Area Transit Authority

Memphis, TN

Michael J. Scanlon, First Vice Chair

General Manager/Chief Executive Officer

San Mateo County Transit District and

Caltrain (Peninsula Corridor Joint Powers Board)

San Carlos, CA

Nathaniel P. Ford Sr., Secretary/Treasurer

Executive Director/CEO

San Francisco Municipal Transportation Agency

San Francisco, CA

Beverly A. Scott, Ph.D., Immediate Past Chair

General Manager/CEO

Metropolitan Atlanta Rapid Transit Authority

Atlanta, GA

VICE CHAIRS

Sharon Greene, Business Members

Principal

Sharon Greene and Associates

Laguna Beach, CA

Delon Hampton, Ph.D., P.E, Business Member-at-Large

Chairman

Delon Hampton & Associates, Chartered

Washington, DC

Joyce Eleanor, Bus and Paratransit Operations

Chief Executive Officer

Community Transit

Snohomish County, WA

Angela Iannuzziello, P.Eng., F.E.C., Canadian Members

Vice President, Transit and Transportation Planning

GENIVAR

Markham, ON

Joseph J. Giulietti, Commuter and Intercity Rail

Executive Director

South Florida Regional Transportation Authority

Pompano Beach, FL

J. Barry Barker, Government Affairs

Executive Director

Transit Authority of River City

Louisville, KY

Doran J. Barnes, Human Resources

Executive Director

Foothill Transit

West Covina, CA

Christopher P. Boylan, Management and Finance

Deputy Executive Director, Corporate Affairs and

Communications

Metropolitan Transportation Authority

New York, NY

Alice Wiggins-Tolbert, Marketing and Communications

Director, Project Development

Parsons Brinckerhoff

Atlanta, GA

Gary C. Thomas, Rail Transit

President/Executive Director

Dallas Area Rapid Transit

Dallas, TX

Linda J. Bohlinger, Research and Technology

Vice President, National Director of Management Consulting

HNTB Corporation

Santa Ana, CA

Peter Varga, Small Operations

Chief Executive Officer

Interurban Transit Partnership (The Rapid)

Grand Rapids, MI

Michael A. Sanders, State Affairs

Transit Administrator, Transit & Ridesharing

Connecticut Department of Transportation

Newington, CT

Flora M. Castillo, CHIE, Transit Board Members

Board Member

New Jersey Transit Corporation

Newark, NJ

85


86

BOARD OF DIRECTORS

Mark R. Aesch

Robert Andress

Paul J. Ballard

Jean-Pierre Baracat

J. Barry Barker

Doran J. Barnes

Bruno A. Barreiro

Peter Benjamin

Stephen G. Bland

Michael J. Blaylock

Linda J. Bohlinger

Christopher P. Boylan

John A. Brooks

Robert I. Brownstein

Michael T. Burns

Allan E. Byam

Joseph A. Calabrese

Mattie P. “M.P.” Carter

Joseph M. Casey

Flora M. Castillo, CHIE

Denis Clements

Paul E. Davis

Pasquale T. Deon Sr.

Yves Devin

Mark Donaghy

Sandy Draggoo

Dorothy W. Dugger

Hakan Eksi

Joyce Eleanor

Albrecht P. Engel, P.E.

Nathaniel P. Ford Sr.

Timothy J. Fredrickson

Joel Gauthier

Joseph J. Giulietti

Jim Gleich

Sharon Greene

Delon Hampton, Ph.D., P.E.

Fred Hansen

John L. Hendrickson

David A. Hillock

Mark E. Huffer

Angela S. Iannuzziello, P.E., F.E.C

Paul C. Jablonski

Harpal S. Kapoor

Daniel G. Kelleher

Ronald J. Kilcoyne

David W. Kilmer

Stephen B. Kingsberry

Liz Kniss

Jeanne Krieg

Arthur T. Leahy

Rosa Macrito

Dr. James McCray Jr.

Gary W. McNeil

Bradford J. Miller

Mary Jo Morandini

Alfred J. Moscola

Gail Murray

Steven L. Myers

Jeffrey A. Nelson

Steve New

Joe Murray Rivers

Stanley J. Rosenblum

Ghassan Salameh

Michael A. Sanders

Richard R. Sarles

Michael J. Scanlon

Stephen E. Schlickman

Beverly A. Scott, Ph.D.

Carl G. Sedoryk

John Somers

Beverly K. Swaim-Staley

Gary C. Thomas

Claude Trudel

Peter Varga

J. Michael Walls

Enrique Washington

Gary M. Webster

James Weinstein

Ralign T. Wells

Jeffrey Wharton

Alice Wiggins-Tolbert

Frank J. Wilson

John L. Wilson

Alan C. Wulkan

Lawrence Yermack

APTA 2010 MAJOR MEETINGS

Visit www.apta.com for more information.

International Rail Rodeo

VA N C O U V E R , B C

June 3-6

Rail Conference

VA N C O U V E R , B C

June 6-9

Transit Board Members Seminar

& Board Support Employee

Development Workshop

E U G E N E , O R

July 17-20

Annual Meeting

S A N A N T O N I O , T X

October 3-6

87


NOTES

APTA’S EXPO 2011

Save the Date

eXPO: OctOber 3-5, 2011 anD

annual Meeting: OctOber 2-5, 2011

ErnEst n. Morial ConvEntion CEntEr

nEw orlEans, louisiana, usa

aPtaeXPO.cOM


Printed on 25% recycled paper

certified by SmartWood to meet

the Forest Stewardship Council

(FSC) standards.

1 6 6 6 K S T R E E T , N . W.

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