Harrow delivers savings of £3.2 million over 10 ... - Ordnance Survey


Harrow delivers savings of £3.2 million over 10 ... - Ordnance Survey

Harrow delivers savings of

£3.2 million over 10 years

The ‘Waste Collector Project’

run by the London Borough of

Harrow is looking to deliver

£3.2 million of savings, mainly

from increased levels of

recycling and reduced landfill


The challenge

Harrow identified a requirement

to change from a paper-based

recording system to a new, more

complete end-to-end information

flow, allowing residents to have up to

date information on bin collections.

The main objectives were simple: to

reduce the cost and environmental

impact of waste collection.

The solution

Harrow embarked on the ‘Waste

Collector Project’ and set out to

Local government

revolutionise the way the council

collects rubbish. The main datasets

used were the Local Land and

Property Gazetteer (LLPG) and

OS MasterMap ® Integrated

Transport Network Layer (ITN).

The main technologies used were

route optimisation, GPS, in-cab

computers and a new real-time

back-office system.

The new systems involved the

following steps: real-time updates

of collected or missed bins (with

reasons why) via in-cab devices;

wireless connection to back-office

systems and the Harrow Customer

Contact Centre, which enables

customer enquiries regarding missed

bins to be answered within seconds,

rather than a full working day under

the old system. At the same time,

each collection route is continuously

analysed and optimised using

Ordnance Survey’s OS MasterMap

ITN Layer as the core network

dataset, Bartec’s Waste Collection

software and RouteSmart, balancing

work schedules, loads and providing



more effective routes. As well as the

financial benefits realised from this

project; there are also a number of

associated environmental benefits.

The benefits

£3.2 million savings predicted over a

ten-year period;

• 18.8% reduction in waste being sent

to landfill sites;

• fuel reductions of 15%;

• associated reduction in CO 2


• 40 kg reduction in paper recycling

(from removal of old paper-based

system); and

• release of one waste vehicle to other


‘My Team love the fact that they can answer questions quickly.

Customers can get quite annoyed if their bin isn’t collected. Having up

to date and accurate information to hand helps keep things calm and

enables us time to offer recycling advice where required.’

Jonathan Milbourn, Head of Customer Services

‘Great, it’s so easy to report and sort out problems on the road.

Customers seem to appreciate it, and I’ve noticed a definite drop in

contaminated bins.’

Dave Garner, Driver Team Leader, Harrow

General enquiries: +44 (0)8456 05 05 05

Dedicated Welsh Language HelpLine: 08456 05 05 04

Textphone (deaf and hard of hearing users only please): +44 (0)23 8005 6146

Return on investment

‘The council’s waste and

recycling service is used

as a benchmark by other

local authorities and we

are particularly proud of

the savings that are already

being made. There are many

improvements all round.’

Carol Cutler, Director of

Customer Services and

Business Transformation


• OS MasterMap Topography


• OS MasterMap ITN Layer

• OS Street View ®

• 1:50 000 Scale Colour Raster

Customer Service Centre, Ordnance Survey, Adanac Drive, SOUTHAMPTON, United Kingdom, SO16 0AS.

This document has been screened in accordance with the requirements set out in Ordnance Survey’s Equality Scheme. If you have

difficulty reading this information in its current format and would like to find out how to access it in a different format (Braille, large

print, computer disk or in another language), please contact us on: +44 (0)8456 05 05 05.

Ordnance Survey, the OS Symbol, OS MasterMap and OS Street View are registered trademarks and Integrated Transport Network is a trademark of Ordnance Survey, the national mapping agency of Great Britain.

Images courtesy of Harrow Council.

Ordnance Survey © Crown copyright


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