Mandarin Oriental Hotel Group – A Global Luxury Brand - Jardines

vol.3 2011 

Thistle 

The Magazine of Jardine Matheson 

New Features for PIP Awards 2012 

> page 3 

Group Chairman Hosts London Dinner for China’s Vice Premier 

> page 5 

Hongkong Land Subsidiary Wins Premier Beijing Development Site 

> page 9 

Mandarin Oriental Hotel Group – 

A Global Luxury Brand

Reaching New Performance 

Heights 

The Pride in Performance (PIP) Awards Programme 2012 incorporates several new 

features including a greater concentration on the five key elements distilled from the 

past decade of entries. Combined, these elements of performance, world-class service, 

innovation, teamwork and tenacity can help our businesses overcome challenges, achieve 

growth and reach new heights. Through the PIP Awards Programme, we can learn from the 

experiences of various Group businesses and share the key elements that have helped 

them achieve success. 

The Group’s good results for the first half of 2011 reflect the relatively resilient trading 

conditions in Asia, particularly in growing economies such as Indonesia. While there is 

some concern about the general global economic climate, the Group continues to perform 

satisfactorily and to avail itself of new business growth opportunities as they arise. 

One example of a business which is making the most of growth opportunities is Mandarin 

Oriental Hotel Group (MOHG), the subject of our feature on pages 15-19. Highly regarded 

as one of the world’s leading luxury hotel brands, MOHG currently operates 27 hotels 

in key destinations worldwide and remains in a strong financial position in spite of the 

global downturn. 

Anthony Nightingale

5 

9 

Feature 14 

Spirit 26 

At the Centre 2 


Senior Management Changes 

Hong Kong has Competitive Edge for Business in China 

Intelligent City to Drive Innovation and Growth 

Opportunities … 

Leadership 8 

Hongkong Land Subsidiary Wins Premier Beijing 

Development Site 

Mannings Plus Aims High 

Wellcome Taiwan Launches First New Concept Stores 

Jardine Schindler Brings PORT Technology to 

Southeast Asia … 

Mandarin Oriental Hotel Group – A Global Luxury Brand 

20 

MINDSET Fun Day Promotes Mental Health Awareness 

Mini-MINDSET Days Create Summer Fun for Service Users 

IKEA Taiwan Supports Exhibition of Historic Dolls 

Latest Jardine Foundation Scholars Commence Studies … 

34 

Performance 20 

International Recognition for Gammon Expertise 

Guardian Singapore Clinches Pharmacist Competition 

Employment Opportunities Accolade for Pizza Hut 

and KFC in Taiwan … 

People 32 

China Management Trainee Scheme Takes Off 

Anniversary Celebrations at Astra 

Hactl Celebrates 35th Anniversary with Customers 

Enterprise at Work … Mariátegui Jardine Lloyd 

Thompson Peru 

CONTENTS


Breakthrough Performances 

AT THE CENTRE


The Pride in Performance (PIP) Awards 

Programme 2012 will incorporate 

several new features. 

The first is a shift in focus from 

the longstanding PIP values of 

Performance, Enterprise, Energy 

and The Right People to a greater 

concentration on the five key elements 

distilled from the past decade of 

entries. These are: 

1. Reaching new performance heights 

to achieve business growth 

2. Delivering world-class customer 

service 

3. Innovating and creating new ideas 

to approach your business 

Senior Management Changes 

Anthony Nightingale is to retire as 

Jardine Matheson Group Managing 

Director at the end of March 2012 

after six years in the position. He 

will be succeeded by Ben Keswick. 

In addition, Adam Keswick will 

take up the new role of Deputy 

Managing Director. 

Anthony 

Nightingale 

Ben Keswick will also succeed 

Mr Nightingale as Managing 

Director of listed Group companies 

Jardine Strategic, Hongkong Land, 

Dairy Farm and Mandarin Oriental. 

Adam Keswick will join their boards. 

Mr Nightingale will remain a nonexecutive 

director of the Group’s 

4. Working as teams and enhancing 

the competencies of our people 

5. Overcoming challenges with 

tenacity 

Another new feature is a 

repositioning of the ‘Successful 

New Venture’ category to ‘Successful 

New Initiative’. 

“We feel this broadens and better 

reflects the overall aim of this 

particular category,” said Jardine 

Matheson Group Managing Director 

Anthony Nightingale. “It can be a 

small, new project, a new strategy, 

a new venture or any initiative that 

main listed companies as well as a 

commissioner of Astra. 

Ben Keswick 

Ben Keswick, who first joined the 

Group in 1998, has served as Group 

Managing Director of Jardine Cycle 

& Carriage for the last four years. In 

this position, he has played an active 

role in the expansion of the Group’s 

Southeast Asian interests, which now 

account for over 50% of its profits. 

For the past four years, Adam Keswick, 

who joined the Group in 2001, has 

served as Chief Executive of Jardine 

Pacific and Jardine Motors based 

in Hong Kong. During this time, he 

you and your team feel proud 

of and which has achieved 

business success.” 

The other four categories of Customer 

Focus, Marketing Excellence, 

Innovation and Creativity, and 

Business Outperformance remain 

unchanged, but in recognition of 

the increasingly important role of 

sustainability in enhancing business 

performance, this will also now 

be taken into consideration in the 

judges’ assessment of PIP entries. 

The deadline for entries is 

10th January 2012. 

has grown the businesses, both in 

their traditional markets as well 

as exciting new developments in 

Southeast Asia and mainland China. 

Adam Keswick 

“We are grateful for Anthony’s 

extensive contribution during his 

long career with Jardine Matheson, 

and in particular his excellent 

leadership as Managing Director,” 

said Group Chairman Sir Henry 

Keswick. “He has overseen a strong 

period of growth for the Group and 

will be stepping down as Managing 

Director at a time when all our 

businesses are performing well.” 

At the Centre 3

Hong Kong has Competitive Edge for Business in China 

Hong Kong is the ideal base for 

companies seeking to build strong 

and profitable businesses across 

mainland China, Jardine Matheson 

Group Managing Director Anthony 

Nightingale told an 800-strong 

audience of business leaders at 

‘Think Asia, Think Hong Kong’, 

a weeklong Hong Kong Trade 

Development Council promotion in 

the United Kingdom. 

Speaking in London at the main 

symposium of the event on the topic 

‘Hong Kong: Your Competitive Edge 

for China’, Mr Nightingale said that 

since 1997 Hong Kong had enhanced 

its traditional roles as a leading 

investor in China, a conduit to the 

Mainland’s markets, and the natural 

channel for the manufactured goods 

produced in factories in the Pearl 

River Delta. The progress that Hong 

Kong had made placed it at the 

Group Posts Good Half-Yearly Results 

The Jardine Matheson Group posted 

good half-yearly results for the first six 

months of 2011. Strong performances 

from Astra and Dairy Farm offset the 

effect of fewer residential development 

completions by Hongkong Land as 

well as a lower profit contribution from 

Jardine Motors. 

Underlying profit for the first six 

months of 2011 was US$725 million, an 

increase of 9% over the same period 

in 2010. Underlying earnings per 

share were 9% higher at US$2.01. The 

gross revenue of the Group, including 

100% of the revenue of associates and 

joint ventures, was US$27.4 billion, 

compared to US$22.8 billion in the 

first half of 2010. An increased interim 

dividend of US¢33.00 per share, up 

10%, was declared. 

heart of China’s modern economic 

development while providing a unique 

vantage point from which to assess the 

entire mainland China economy. 

Mr Nightingale cited examples of 

how the Group’s Hong Kong base had 

provided it with the flexibility and 

resources to address markets across 

China aided by advantages such as 

those offered by CEPA, the Closer 

Economic Partnership Agreement. 

Jardine Pacific recorded mixed results 

from its businesses in the first half of 

2011. Its recently enlarged IT group, 

JOS, and its restaurant operations had 

a strong six months, but its shipping 

activities suffered from rate erosion 

and Gammon’s earnings were affected 

by two difficult projects. Jardine 

Motors faced a poor market in the 

United Kingdom and margin pressure 

in mainland China. Jardine Lloyd 

Thompson is trading well and the 

outlook for the full year is encouraging. 

Hongkong Land’s commercial 

property activities enjoyed positive 

market conditions and the group 

remains active in the residential 

sector. Dairy Farm continued to 

explore acquisition opportunities in 

existing and new markets in Asia. 

Second left: Jardine Matheson 

Group Managing Director 

Anthony Nightingale responds 

to a question during the 

‘Think Asia, Think Hong Kong’ 

symposium with (first left) 

Moderator Sir David Brewer, 

Chairman of China-Britain 

Business Council; and fellow 

panel members (2nd right) 

Levin Zhu, President of 

China International Capital 

Corporation; and Michael 

Miles, Chairman of Schroders. 

“In summary, Hong Kong’s business 

environment is transparent, 

internationally familiar, and offers 

the support needed to implement an 

effective China strategy. Hong Kong is 

China’s primary international finance 

centre, and a key driver for the economic 

integration in Southern China. As such, 

for companies seeking to build strong 

and profitable businesses across the 

Mainland, I believe the ideal base is 

Hong Kong,” concluded Mr Nightingale. 

More favourable conditions enabled 

Mandarin Oriental to achieve higher 

occupancy and increased room rates, 

which led to improved profitability. 

Jardine Cycle & Carriage produced 

a strong set of results as Astra’s 

businesses benefited from continued 

economic growth in Indonesia. 

“Trading conditions for the Group’s 

businesses in Asia remain relatively 

resilient, although concerns exist 

that the global economic climate is 

showing some signs of fragility,” said 

Group Chairman Sir Henry Keswick. 

“Despite the lower income from 

residential developments and reduced 

first-half profit in Jardine Motors, 

the Group is expected to perform 

satisfactorily in the second half of 

the year.”

Group Chairman Meets Thai Prime Minister 

During his annual visit to Thailand to 

meet business leaders and partners, 

Jardine Matheson Group Chairman 

Jardine Matheson Group Chairman Sir Henry Keswick with 

then-Thai Premier Abhisit Vejjajiva during their meeting at the 

parliament building in Bangkok. 

Firsthand Look at Peru Economy 

Sir Henry Keswick paid a courtesy 

call on to the then-Prime Minister 

Abhisit Vejjajiva and then-Finance 

Minister Korn Chatikavanij 

at the parliament building 

in Bangkok. (Both left 

their positions following 

the dissolution of 

parliament in May 2011.) 

Sir Henry was 

accompanied on 

his visit by Jardine 

Cycle & Carriage 

Managing Director Ben 

Keswick and Thailand 

Country Chairman 

Dr Pisit Leeahtam. 

In his role as a member of the Asia Pacific Economic Cooperation Business 

Advisory Council (ABAC), Jardine Matheson Group Managing Director Anthony 

Nightingale attended a four-day meeting in Lima, Peru. During his visit, 

he also met with executives of Jardine Lloyd Thompson, which has had a 

presence in Peru since 1993 and, as a strong and successful business, now 

employs more than 100 people. 

“We remain very positive about Peru and have every confidence that our 

businesses there will continue to thrive,” said Mr Nightingale. 

ABAC is a body of regional business leaders that provides business-focused 

counsel to leaders and officials of the 21-member Asia Pacific Economic 

Cooperation (APEC) group of economies. The aim of the meeting in Peru was to 

provide ABAC members with a firsthand look at developments in Peru’s economy 

and the opportunities that it has to offer the international business community 

in preparation for discussions with APEC leaders and officials in November. 

From Left: Ignacio 

Mariátegui, New 

Business Director and 

Jose Miguel Gonzales, 

Managing Director, of 

JLT Peru Re; Salomón 

Lerner, Prime Minister 

of Peru; Anthony 

Nightingale, Managing 

Director, Jardine 

Matheson Group; and 

Jose Ramón Mariátegui, 

Managing Director, 

Mariátegui JLT Peru. 

Group Chairman Hosts 

London Dinner for 

China’s Vice Premier 

Jardine Matheson Group Chairman Sir Henry Keswick 

with China’s Vice Premier Wang Qishan. 

Jardine Matheson Group Chairman 

Sir Henry Keswick hosted a dinner 

in honour of China’s Vice Premier, 

Wang Qishan during his visit to 

the United Kingdom to engage in 

the Fourth UK-China Economic and 

Financial Dialogue. 

Accompanying Vice Premier Wang 

to the dinner, which was held at 

Mandarin Oriental Hyde Park, London, 

were 11 Chinese Ministers and 

Vice Ministers. European guests in 

attendance included business and 

financial leaders as well as Jardine 

Matheson directors Lord Powell of 

Bayswater and Lord Leach of Fairford. 

During the dinner, Sir Henry led a 

discussion on global finance and the 

international economy. 

At the Centre

Intelligent City to Drive Innovation and Growth Opportunities 


Director Anthony Nightingale has 

praised the foresight of Chongqing’s 

Municipal Government and its efforts 

to see the creation of Chongqing as 

China’s first ‘Intelligent City’. 

Speaking at the 6th annual meeting of 

The Chongqing Mayor’s International 

Economic Advisory Council on the 

Second left: The Mayor of Chongqing, Huang Qifan, at the welcome 

banquet for his advisory council meeting with (second right) Group 

Managing Director Anthony Nightingale and Jardine Matheson 

(China) Chairman David Hsu and (first left) Jardine Matheson Group 

China Representative Adam Williams. 

Group Managing Director Visits Yunnan and Guangdong 


Director Anthony Nightingale, 

accompanied by Hongkong Land 

Chief Executive Y K Pang and newly 

appointed Jardine Matheson (China) 

Chairman David Hsu, has visited 

Group business interests in Yunnan 

and Guangdong. 

During his stay in Kunming, 

Mr Nightingale met Xie Yihua, Deputy 

Director of the Yunnan State-owned 

Assets Supervision and Administration 

Commission, and Liu Ming, President 

of Yunnan Airport Group Company, 

which operates Yunnan Airport Service 

Ltd in joint venture with Jardine 

Airport Services China at Kunming 

International Airport. Both parties 

expressed their satisfaction at the 

performance to date and agreed 

theme ‘Transitioning to an Intelligent 

City’, Mr Nightingale said, “The 

environment created in an Intelligent 

City allows the community to leverage 

its technological infrastructure and 

skills to raise levels of public service, 

enhance business development 

and new investment, and attract 

key talent and business leaders to 

drive innovation.” 

Mr Nightingale also told his 

audience that recognizing 

the need to build on a 

digital infrastructure to 

provide innovative and 

value-added solutions is 

an essential component of 

remaining competitive in 

today’s corporate world. 

He cited several examples 

of ‘Intelligent’ Group 

businesses – Hongkong 

that with the new Kunming airport, 

opportunities for the joint venture will 

grow in the future. 

In Guangzhou, Anthony Nightingale 

met Lawrence Tang, General 

Manager of Guangdong Revenco 

Enterprises, a long-term business 

partner of the Group with which 

Dairy Farm set up 7-Eleven in 

Guangzhou and Jardine Lloyd 

Thompson (JLT) established JLT Lixin 

Insurance Brokerage. Discussions 

included opportunities for further 

co-operation in the future. 

Mr Nightingale also visited 

7-Eleven, Manning’s South China 

regional headquarters, Zungfu 

(Guangzhou) Management 

Company, a Mandarin Oriental 

Land developing ‘Smart’ buildings 

through a digital network; Jardine 

Lloyd Thompson creating new 

solutions for clients with its integrated 

benefits management tool; Mandarin 

Oriental building closer relations with 

customers by combining databases 

from its properties around the world; 

and Mannings developing more 

convenient healthcare services by 

enabling its customers to receive 

consultations from pharmacists via the 

web or on their iPhone. 

Mr Nightingale said that the transition 

of Chongqing to an Intelligent City was 

creating growth opportunities which 

investors and services providers like 

Jardines were looking for. 

“We as a company look forward 

to sharing in and assisting with 

Chongqing’s great adventure into a 

prosperous – and intelligent – future!” 

Hotel Group project site, Maxim’s 

bakery operation in Shenzhen 

and Zungfu Huaxing Company in 

Dongguan, and attended a senior 

management meeting in Guangzhou. 

Left: General Manager of Guangdong Revenco Enterprises 

Lawrence Tang with Hongkong Land Chief Executive 

Y K Pang, Group Managing Director Anthony Nightingale, 

Jardine Matheson (China) Chairman David Hsu and Group 

Chief Representative, South China Zhou Zhaosen.

Hongkong Land Takes 

Significant Step in 

Mainland China 

Hongkong Land has taken a 

significant step in the development 

of its presence in mainland China 

with the commencement of work on 

Yorkville, the group’s first wholly- 

owned residential project in the 

country and one that is destined to 

set a new standard for affluent living 

in Chongqing. 

Modelled after the traditional 

lifestyle, mountains and lakes of 

the city of York in England, Yorkville 

will target Chongqing’s many 

high-net-worth individuals. Located 

in the North New Area of Chongqing, 

one of the largest municipalities in 

the world, and near the new Two- 

River New Area special economic 

zone, the site covers an area of 

almost 400,000 sq. m. and has a 

total planned gross floor area of 

nearly 900,000 sq. m. An entirely 

residential project, Yorkville will offer 

approximately 6,500 units comprising 

townhouses, garden apartments, 

high-rise flats and community retail 

facilities. It is also adjacent to the 

beautiful natural environment of the 

forest park of Zhaomu Mountain and 

Chong Guang Lake. 

The significance of the project was 

emphasized in May this year when 

His Royal Highness The Duke of York, 

Prince Andrew visited the Chongqing- 

British Friendship Forest at Yorkville, 

which symbolizes co-operation 

between the British Royal Household 

and Chongqing City. During his visit, 

Prince Andrew unveiled a stone 

monument commemorating the 

Centre: His Royal Highness The Duke of York, Prince Andrew, examines details of the Yorkville project with 

Vice Mayor of Chongqing, Ling Yueming and Hongkong Land Chief Executive Y K Pang and Executive Director 

Robert Wong. 

launch of Yorkville in a ceremony, 

which was attended by the Vice 

Mayor of Chongqing, Ling Yueming 

and Hongkong Land Chief Executive 

Y K Pang. 

“The area is popular with 

businessmen, dignitaries and 

celebrities so it presents the ideal 

customer base for us to develop 

a high-end project like Yorkville,” 

said Hongkong Land Executive 

Director Robert Wong. “It is also 

very accessible to Jiang Bei Airport, 

making it an excellent choice for 

those who need to travel frequently.” 

Yorkville is one of the latest 

additions to the high-end residential 

and commercial portfolio, which 

Hongkong Land has developed 

across the region and in mainland 

China. In Beijing, this includes the 

highly successful Central Park and 

Maple Place at Beijing Riviera, as 

well as the group’s most recent 

tender win to develop an integrated 

retail centre on a premier site in 

Wangfujing Dajie, a prime commercial 

location and retail destination in 

the city. 

In Chongqing, Yorkville is one of 

three major Hongkong Land projects 

currently in progress, each of which 

is expected to make a significant 

contributions to the area’s economic 

growth and social development. The 

other two are Landmark Riverside, 

where work has recently commenced, 

and the well-received Bamboo Grove, 

which has entered the latest phase of 

its expansion. 

Similarly, Yorkville will also be 

developed in phases over a seven-year 

period with initial pre-sales planned 

for early 2012. 

“Yorkville really does offer the best 

of all worlds – luxury residences, 

and convenient links both domestically 

and internationally. We are very proud 

that Yorkville will be our first whollyowned 

property in mainland China,” 

added Mr Wong. 

At the Centre 7

Hongkong Land Subsidiary Wins Premier 

Beijing Development Site 

LEADERSHIP

Hongkong Land Subsidiary Wins Premier Beijing Development Site 

Hongkong Land 95%-held subsidiary 

WFJ Development Ltd (WFJD) has won 

the tender to develop an integrated 

retail centre on a premier site in 

Wangfujing, located in the heart of 

Beijing. Hongkong Land won the 

tender with a bid of RMB2.9 billion 

(US$455 million). 

The site, named ‘Wangfujing 

International Brand Center’, is 

located in the western part of 

Wangfujing Dajie, an area that 

is already seen as the prime 

commercial location and retail 

destination in the city. The centre 

will include a luxury hotel and will 

house leading brands from around 

the world. The total gross floor area 

of the completed development will 

be approximately 131,100 sq. m. 

including three levels of basement. 

Hongkong Land is to develop an integrated retail centre on this premier site in Wangfujing in the heart of Beijing. 

“The site has an excellent location 

in the heart of Beijing and will 

benefit from the increasing demand 

for premier retail outlets,” said 

Hongkong Land Chief Executive 

Y K Pang. “Given our strength and 

Mandarin Oriental, Paris Opens for Business 

Mandarin Oriental has made its debut 

in Paris with the official opening of the 

new 138-room hotel located on the 

famed rue Saint Honoré. 

“This opening marks a major step in 

the growth strategy of our group,” 

said Mandarin Oriental Hotel Group 

Director of Operations for Europe, 

Mandarin Oriental, Paris is located on the famed rue Saint Honoré in the heart of the city’s entertainment and 

high-end retail districts. 

expertise in developing and managing 

high-end retail centres in major cities 

in the region, we are confident that 

Wangfujing International Brand Center 

will become an international landmark 

in the city.” 

Middle East and Africa Christoph 

Mares. “We are delighted to 

inaugurate the latest Mandarin 

Oriental hotel in the heart of 

Paris, one of the world’s premier 

destinations.” 

The original Art Deco façade of the 

luxury hotel has been complemented 

by chic, contemporary interiors, which 

combine Parisian sophistication with 

art deco details and oriental touches, 

and the hotel’s luxurious rooms are 

some of the largest in Paris. Mandarin 

Oriental, Paris offers a choice of two 

restaurants and a bar along with a 

cake shop. It also has a holistic ‘Spa 

at Mandarin Oriental’ with a 14-metre 

swimming pool, and a comprehensive 

fitness centre and range of stylish 

event space. 

Leadership 9

Royal Visitor for Jakarta Land Project 

Left: Hongkong Land Executive Director, South Asia Robert 

Garman briefs His Royal Highness The Duke of York on the World 

Trade Center II (WTCII) project currently under development by 

PT Jakarta Land, in which Hongkong Land has a 50% interest. 

Due for completion in 2012, WTC II will be the first certified 

environmentally sustainable building in the Jakarta Central 

Business District and is expected to establish a new benchmark 

for Grade A commercial buildings there. 

Mannings Plus Aims High 

The launch of four ‘Mannings Plus’ 

new concept health stores is the 

latest step for the company towards 

achieving its vision of becoming the 

The new ‘Mannings Plus’ concept stores promote health and 

wellbeing. 

Latest JEC Contracts Demonstrate Breadth of Expertise 

Jardine Engineering Corporation 

(JEC) has been awarded several new 

contracts in Singapore and Hong Kong, 

which demonstrate the breadth of its 

expertise in water filtration systems 

and sewage treatment. 

In Singapore, JEC is undertaking its 

first environmental infrastructure 

projects there with the award of two 

swimming pool contracts. The first 

contract is for the Singapore Armed 

Forces Recreational Association’s 

S$52 million (US$41 million) 

clubhouse redevelopment at Toa 

N0.1 professional health and beauty 

corporation in Hong Kong, taking care 

of the wellbeing of the community. 

The four new Mannings 

Plus stores are located in 

some of the city’s busiest 

shopping areas – Causeway 

Bay, the International 

Finance Centre in Central, 

Taikoo Shing and Tuen 

Mun Town Plaza. Each 

store offers professional 

advice including free 

consultations by in-house 

dietitians, pharmacists and 

health and beauty advisers. 

Payoh, while the second is for the Far 

East Organization’s ‘Waterfront Gold’ 

residential development. 

In Hong Kong, JEC has completed a major 

contract to supply and install the water 

treatment plant at the Kennedy Town 

swimming pool for the MTR Corporation. 

In the area of sewage control and 

management, JEC has been awarded 

the contract to design and install the 

stoplogs, which are used to control 

water levels, for the Tuen Mun Western 

Trunk Sewerage project. 

“This unique combination of free 

health tests and personal product 

recommendations aims to provide 

all-round professional health and 

beauty solutions to health-conscious 

consumers,” explained Mannings 

Hong Kong and Macau Chief Executive 

Officer Lily Chan. 

Already, the exceptional customer 

service at the new Mannings Plus 

stores has received recognition. 

Shortly after their launch, they 

were awarded ‘Service Category 

Leader’ in the Mystery Shoppers 

Programme of The Hong Kong Retail 

Management Association. 

JEC provided the water treatment plant for the new 

Kennedy Town swimming pool in Hong Kong.

Wellcome Taiwan Launches First New 

Concept Stores 

Wellcome Taiwan has opened the first 

two of its new concept ‘small’ stores. 

Former X-Market stores at Tai-Shen 

and Min-Xiang in New Taipei City 

have been transformed into the 

new small store format to focus 

Wellcome Taiwan’s new concept ‘small’ stores 

offer more convenience and choice for customers. 

on satisfying the daily needs of 

customers, in particular single 

people and working couples who 

are busy or have no facilities to cook 

at home. Among the many products 

and services that are not available 

in traditional supermarkets, the new 

stores offer ready-to-cook and readyto-eat 

food, and services such as a 

hot water facility, microwave, fax/ 

copy machine, taxi hire, on-line game 

cards, free Wi-Fi and a dining area. 

“We hope that these new concept 

stores will provide more convenience 

and choice for customers 

and become their preferred 

neighourhood store,” said Wellcome 

Taiwan Chief Executive Officer 

Simon Chuen. 

Jardine Motors Acquires New Businesses in 

the UK 

Jardine Motors has become the sixth 

largest dealer group in the United 

Kingdom by turnover following its 

purchase of the Wayside Group, a 

transaction that pushes its revenue 

above £1.2 billion (US$1.9 billion). 

The Wayside Group operates five 

Audi, six Volkswagen cars, two 

Volkswagen commercial, three Trade 

Parts operations, one BMW/MINI, 

two Toyota, one Skoda and one Seat 

businesses, with a 2010 turnover of 

£305 million (US$481 million). 

“This acquisition is a major step 

forward in our strategic plan of 

growing the business in the UK 

and developing our relationships 

with existing franchise partners,” 

explained Jardine Motors Chief 

Executive Alun Jones. 

In addition, Jardine Motors has also 

acquired three additional Toyota 

and one Lexus business from 

Thorndale Investments. 

BMW/MINI Milton Keynes – one of the dealerships recently acquired by Jardine Motors. 

JLT Lixin Celebrates 

Fifth Anniversary 

JLT Lixin raises a fifth anniversary toast ‘to more 

good years!’. 

JLT Lixin recently celebrated its fifth 

anniversary, an event attended by 

clients, insurers, JLT Lixin staff, Group 

Chief Executive Officer Dominic Burke, 

and senior management of JLT Asia. 

Since JLT Lixin was established in May 

2006 as a joint venture between JLT 

and Guangdong Revenco, its revenue 

has increased fivefold, supported by 

the establishment of the Shanghai and 

Beijing offices in 2007. 

Speaking at the anniversary 

celebrations, which were held at 

Roosevelt House (The Bund 27), the 

former 20th Century headquarters 

of Jardine Matheson in Shanghai, 

Mr Burke highlighted how its business 

in China has grown in tandem 

with the rapid development of the 

Chinese economy and insurance 

broking market. 

“Given its comprehensive breadth 

of insurance products and services, 

its strong reputation as a global 

international broker with local market 

knowledge, and track record of 

satisfied clients, JLT Lixin is in prime 

position to make the most of business 

opportunities in China,” said Mr Burke. 

Leadership 11

Jardine Schindler Brings 

PORT Technology to 

Southeast Asia 

Jardine Schindler launched ‘PORT 

Technology’, its groundbreaking 

elevator system, in Southeast Asia at a 

special event held in Ho Chi Minh City, 

Vietnam. 

PORT Technology represents the 

third generation of the destination 

dispatch control algorithm developed 

by Schindler. It follows Miconic 10, 

the industry’s original destination 

control system invented by Schindler 

and launched in 1992, and the 2003 

Schindler ID, which enhanced security 

control and upgraded algorithms to 

improve building traffic flow. 

“Miconic 10 and Schindler ID were 

about the destination and moving 

people in an efficient manner,” said 

General Director Schindler Vietnam 

Ralph Ludwig. “With PORT Technology, 

it’s all about the seamless journey and 

a system which offsets many of the 

challenges found in today’s standard 

operating elevators.” 

Jardine Schindler has been operating 

in Vietnam since 1995 and has 

supplied over 1,500 elevators and 

escalators to the market there. 

From left: Stefan Häfliger, New Technology Director, 

Jardine Schindler Group, Ralph Ludwig, General 

Director, Schindler Vietnam; and Rolf Schwerzmann, 

Head of Top Range Business, Jardine Schindler 

Group unveil the groundbreaking PORT Technology. 

THACO Launches First Hyundai Vehicles 

Manufactured in Vietnam 

Truong Hai Auto Corporation 

(THACO), in which Jardine 

Cycle & Carriage holds a 29% 

interest, has launched the 

first products resulting from 

its strategic partnership with 

Hyundai Motor Corporation 

to produce and assemble 

Hyundai commercial vehicles 

in Vietnam. 

At a ceremony held at 

THACO’s Chu Lai Automobile 

Production and Assembly Complex, 

the first THACO Hyundai trucks to 

be manufactured in Vietnam were 

introduced. 

“This was a very important event for 

THACO,” explained Chairman Tran 

Ba Duong. “We carried out research 

and development to ensure that the 

products would be well-suited to the 

7-Eleven Hong Kong Introduces Own Coffee Brand 

7-Eleven Hong Kong has further 

expanded the fast food segment of 

its business with the introduction of 

its own new high-quality house brew 

coffee brand – Daily Café. 

Following extensive tastings 

and trials and visits to 7-Eleven 

stores in different countries to 

exchange best practices in coffee 

brewing techniques, Daily Café is 

now available in ten Hong Kong 

7-Eleven stores. 

“Daily Café’s concept is based on 

good quality and perfect taste at an 

affordable price,” explained 7-Eleven 

Hong Kong & Macau Sales & Food 

Services Development Director 

Winne Lau who, in her quest to 

select a suitable coffee machine, 

Right: THACO Chairman Tran Ba Duong and Hyundai Vice 

Chairman Han Young Choi with one of the first Hyundai 

vehicles to be manufactured in Vietnam. 

conditions of Vietnam and produced 

and assembled the vehicles under 

strict processes in order to satisfy 

the global quality requirements 

of Hyundai.” 

THACO will also develop a network of 

showrooms and service workshops 

to provide sales and service to the 

global standards of Hyundai. 

personally tasted over 100 cups of 

coffee. “We are advocating a totally 

new coffee culture to our customers 

and the feedback so far has been 

most encouraging.” 

7-Eleven’s new high-quality house brew coffee 

brand, Daily Café, is now available in ten of 

its stores.

JOS Extends Geographical Presence in China 

Jardine OneSolution (JOS) has 

extended its geographical reach in 

mainland China with the opening of 

three new offices. 

Strategically located in Tianjin, Suzhou 

and Changsha, the new offices will 

expand JOS’ coverage of northern, 

eastern and central regions and help it 

to support the growth of its customers 

in China’s second-tier cities. 

Cycle & Carriage Marks Milestones with Mercedes-Benz 

Cycle & Carriage (C&C) has marked 

the 125th anniversary of the patenting 

of the first petrol engine-powered 

automobile by Carl Benz in 1886 and 

60 years of successful retailing of 

Mercedes-Benz vehicles in Singapore 

with a gala dinner. 

Cycle & Carriage, then a small 

local company, was first awarded 

the franchise for Mercedes-Benz 

in Singapore and Malaysia in 1951 

against competition from much 

larger foreign firms. Today the 

company is one of the leading motor 

distributors and dealers in Singapore 

Tunas Group Expands its Network 

Astra’s Tunas Group has expanded its network by 

opening two new branches, one in Jakarta and the other 

in the city of Bengkulu. 

Tunas Toyota Radin Inten in Jakarta is a brand new 

Integrated Toyota outlet, which offers sales, aftersales, 

spare parts and body paint services under one roof. 

It also has a customer lounge in order to provide 

the best possible facilities and experience to Tunas 

Toyota customers. 

The new Tunas Daihatsu branch in Bengkulu offers 

customers Daihatsu global standards with a comfortable 

interior, touch technology and aftersales service. 

Since entering the mainland China 

market in 1995 where it has operated 

through offices in Beijing, Shanghai, 

Guangzhou and Shenzhen during the 

last decade, JOS has grown to become 

one of the region’s leading IT products 

services companies. Building on its 

representation of renowned IT brands, 

comprehensive service and support 

capabilities, and a customer portfolio 

spanning a wide spectrum of industry 

Cycle & Carriage has been celebrating 60 years of 

partnership with Mercedes-Benz. 

sectors, JOS has achieved a compound 

annual growth rate of over 40% in the 

past five years. 

“I am confident that the opening of 

these three new offices not only brings 

us closer to our major customers, but 

also puts JOS in a better position to 

broaden its customer base, especially 

among local enterprises,” said JOS 

China Managing Director Thomas Wan. 

including the exclusive dealer for 

Mercedes-Benz vehicles. 

“Our enduring partnership with 

Mercedes-Benz reflects both the strength 

and quality of the brand and Cycle & 

Carriage’s commitment to providing 

excellence at all levels of its service to 

customers,” said Group Motor Operations 

Chief Executive Officer Cheah Kim Teck. 

Over 250 guests attended the 

gala dinner, which was held in the 

Mercedes-Benz Center in Singapore, 

the first to be set up outside Europe 

when it opened in 2006. 

The new Tunas Daihatsu branch in Bengkulu offers customers Daihatsu 

global standards. 

Leadership 13

Mandarin Oriental Hotel Group – 

A Global Luxury Brand 

FEATURE

Mandarin Oriental Hotel Group – A Global Luxury Brand 

The opening of Mandarin Oriental, 

Paris at the end of June this year 

marked the latest stage in Mandarin 

Oriental Hotel Group’s (MOHG) 

global expansion strategy, giving it 

a presence in the heart of one of the 

world’s premier destinations and 

taking it a step closer to its goal of 

being recognized as the best luxury 

hotel group worldwide. 

During the last two decades, MOHG 

has grown its business from its 

original flagship properties in Asia – 

the acclaimed Mandarin Oriental, 

Hong Kong and Mandarin Oriental, 

Bangkok – to successfully operate 

in major business centres and key 

leisure destinations around the 

world, providing 21st century luxury 

with legendary service and oriental 

charm. Today MOHG, in which Jardine 

Strategic holds a 74% shareholding, 

is the award-winning owner and 

operator of some of the world’s 

most prestigious hotels, resorts and 

residences. These represent over 

10,000 rooms in 27 countries, with 

18 hotels in Asia, 12 in The Americas 

and 11 in Europe and the Middle 

East, either in operation or under 

development. In addition, MOHG 

operates or has under development, 

12 Residences at Mandarin Oriental 

connected to its properties. 

“Our strategy remains focused on 

positioning Mandarin Oriental as one 

of the world’s leading luxury hotel 

brands. Our current portfolio reaches 

across four continents, and we remain 

firmly on track with our development 

plans,” said MOHG Chief Executive 

Edouard Ettedgui. 

Following on from its Paris debut, 

MOHG will launch new hotels in 

Guangzhou, Taipei and Milan in 2012, 

make its entry into Shanghai in 2013, 

and open the group’s first properties 

in the Middle East in 2014. New 

Residences at Mandarin Oriental are 

also planned for seven properties. 

“The spread of properties in key 

destinations around the world reflects 

the truly global nature of our business 

today,” said Mr Ettedgui. 

Mandarin Oriental Hotel Group’s flagship property, Mandarin Oriental, Hong Kong opened its doors in 1963. 

As MOHG has grown, it has 

developed a range of brand-defining 

services, which together combine 

to give the group’s properties their 

exceptional reputation. 

“Our Mission is to completely 

delight and satisfy our guests,” said 

Mr Ettedgui, “and we design and 

deliver our services and products to 

address their needs. We are committed 

to continually getting better to keep us 

the best.” 

MOHG’s success can be measured 

by the numerous prestigious awards 

bestowed upon its properties 

on a regular basis by influential 

publications and industry bodies. 

“Our long list of awards underscores 

Mandarin Oriental’s international 

recognition for outstanding service 

and quality management and 

celebrates our many core attributes,” 

said Mr Ettedgui. “They also reflect 

the quality of our people as well as 

our role as an innovative leader in the 

hotel industry.” 

Feature 15

Key Elements Define Success 

The success of MOHG’s properties around the 

world is defined by its ability to create hotels 

that offer excellence in architecture and design, 

innovative dining, holistic spas, customer-centric 

technology and the group’s core attribute of 

legendary service. 

From a design perspective, Mandarin Oriental 

hotels reflect the best of the place where they 

are located, but with oriental touches that are 

evocative of the group’s Far East heritage. 

A recent example of MOHG’s commitment to 

innovative design and architecture is Mandarin 

Oriental, Barcelona, which was recognized by 

Wallpaper Magazine as the ‘Best New Hotel 

Design’ in 2010. The prestigious Spanish 

designer Patricia Urquiola was commissioned to 

create the interior décor of the property, which 

was once the head office of a bank. 

The result is an intimate, luxurious hotel 

featuring a contemporary, yet elegant 

interior style, that is in keeping with the 

open, cosmopolitan character of this great 

Mediterranean city. This is combined with 

exacting attention to detail, which is reflective of 

the group’s oriental heritage. 

A Holistic Experience at ‘The Spa at Mandarin Oriental’ 

In developing its spa facilities 

over the last decade, MOHG has 

succeeded in creating another highly 

personalized product designed to 

offer guests a complete holistic 

experience. 

‘The Spa at Mandarin Oriental’ 

has won international recognition 

and a raft of awards, most recently 

being voted ‘Best Spa Brand’ 

in SpaFinder’s ‘Reader’s Choice 

Awards’ for the third consecutive 

year. The group also has six Forbes 

‘Five Star Spas’, more than any other 

hotel group in the world. 

The entrance to the contemporary and elegant Mandarin Oriental, Barcelona. 

A focus of ‘The Spa at Mandarin 

Oriental’ experience is the signature 

‘Time Ritual’ which encourages guests 

to book time rather than specific 

treatments, so that services can be 

tailor-made. In addition, Mandarin 

Oriental offers the unique service of a 

spa concierge, to provide guests with a 

resource that understands their health 

issues and how best to address them 

therapeutically. 

“In this way, the spa also becomes a 

centre of learning and exchange as 

well as a haven for contemplation and 

discovery,” explained MOHG Director 

of Spa Andrew Gibson. 

Following on from the success of 

its spa services, MOHG launched 

its own signature spa therapies in 

2009, together with a product and 

homecare range, so that guests can 

continue using specific blends at 

home. 

Each aromatherapy-based product, 

created by the award-winning 

company, Aromatherapy Associates, 

includes body and bath oils and a 

range of candles, that have been 

produced according to the oriental 

principles of five elements: wood, 

fire, earth, metal and water.

Innovative Dining Brings Acclaim 

Mandarin Oriental hotels have long 

been renowned for their excellence 

and innovation in food and beverage 

and for creating memorable dining 

experiences. This is reflected in the 

2011 Michelin Guide where no fewer 

than nine diverse MOHG restaurants 

around the world are honoured with a 

total of 11 Michelin stars. 

Increasingly, the Group is also being 

acknowledged for its partnerships with 

world-renowned chefs. These include 

Chef Heston Blumenthal, who has won 

international acclaim for his unique and 

multi-sensory approach to cooking. 

Blumenthal opened his first restaurant 

Dinner outside of the village of Bray, at 

Mandarin Oriental Hyde Park, London in 

January 2011. Prior to this, in Spring 2010 

Mandarin Oriental Hyde Park introduced 

the award-winning cuisine of Lyon-born 

chef Daniel Boulud in the French-inspired 

bistro and wine bar, Bar Boulud, London. 

Other talented members of the Mandarin 

Oriental culinary team include Pierre 

Guest-Centred Technology Enhances Stay 

Guest-centred technology has always 

been a prime feature of Mandarin 

Oriental hotels and the group 

MOHG continues to invest in the most advanced 

technology. 

Gagnaire who opened his first US 

restaurant at Mandarin Oriental, Las 

Vegas at the end of 2009 following his 

successful debut at Mandarin Oriental, 

Hong Kong and, in Barcelona, Chef 

Carme Ruscalleda who is the Director 

of the hotel’s signature restaurant, 

Moments, and currently one of only a 

few women in the world to be awarded 

a total of five Michelin stars. 

In Hong Kong, The Landmark 

Mandarin Oriental’s two-star 

Michelin restaurant, Amber, which 

features the creative talent of Chef 

Richard Ekkebus, was voted one of 

the top 50 restaurants in the world, in 

the prestigious San Pellegrino 2011 

annual listing. 

“With the opening of each new hotel 

we have the opportunity to offer 

guests the finest and most exciting 

dining experiences available in the 

hotel industry today,” said MOHG 

Corporate Director of Food & Beverage 

David Nicholls. “The latest chapter 

continues to lead the hospitality 

industry’s digital revolution. 

Recent technological advances 

include the launch of ‘MO Hotels’, 

a travel application available in 

the iTunes App Store, which offers 

travellers the ability to make or 

modify ‘real-time’ reservations, 

review detailed hotel information, 

explore destination guides 

and more. 

Both in-room and throughout its 

hotels, MOHG has invested in the 

most advanced technology available 

to give guests connectivity, while 

at the same time making it highly 

personalized and easy to use. 

is at Mandarin Oriental, Paris where 

distinguished chef Thierry Marx has 

been appointed Executive Chef and 

Director of Food & Beverage and 

oversees the hotel’s gastronomic 

restaurant, Sur Mesure par 

Thierry Marx.” 

The interior of Dinner by Heston Blumenthal at 

Mandarin Oriental Hyde Park, London. 

One of the best examples can 

be found at Mandarin Oriental, 

New York, which offers a host of 

guest personalized features such 

as interconnected messaging 

services, Cisco VOIP phones with 

enhanced capabilities and in-room 

conference call capabilities. The 

rooms also include home theatrestyle 

entertainment units with 

surround sound speakers and an 

extensive digital library of film and 

TV programmes. 

“We aim to provide technology that 

is both efficient and seamless, and 

which serves to enhance a guest’s 

stay,” said MOHG Chief Information 

Officer Monika Nerger. 

Feature 17

Legendary Service 

Underpinning everything that 

Mandarin Oriental hotels do is 

their legendary service, delivered 

in a discreet and flawless manner 

and designed to exceed guests’ 

expectations on a daily basis. 

Attention to detail such as noting 

food and drink preferences to 

creating innovative turn down 

amenities and booking restaurants, 

guarantee that guests are made to 

feel special from the moment they 

enter a Mandarin Oriental property. 

Ensuring that these high standards 

are maintained consistently across 

four continents and over 10,500 

employees requires rigorous and 

Global Advertising Campaign Continues to Gather Fans 

More than a decade after it was first launched, Mandarin Oriental’s 

multi-million US dollar global print advertising campaign, ‘She’s/He’s 

a Fan’, continues to gather ‘fans’ from around the world. 

Mary McCartney is the official photographer of the campaign, 

which connects the group’s well-recognized symbol – the fan – with 

international celebrities who regularly stay at the hotels and are true 

fans of Mandarin Oriental. Currently there are 23 ‘fans’ endorsing 

the Mandarin Oriental brand including the three most recent – 

American actor, director, screenwriter and producer Kevin Spacey, 

French footwear designer Christian Louboutin and French actress 

Sophie Marceau. 

Unique Homes at The Residences at Mandarin Oriental 

The Residences at Mandarin Oriental 

offer owners both the comforts of 

a private home combined with the 

facilities and legendary service 

of Mandarin Oriental, as well as 

exclusive resident-only services 

and amenities. 

The group is renowned for its award-winning 

legendary service ethic. 

There are currently five Residences at 

Mandarin Oriental located in New York, 

Boston, Las Vegas, London and Macau 

with seven more planned alongside 

Mandarin Oriental hotels in Abu Dhabi, 

Costa Rica, Dellis Cay, Grand Cayman, 

Marbella, St Kitts and Taipei. 

effective staff training programmes. 

In addition, MOHG hotels are 

regularly benchmarked by external 

parties to ensure that they continue 

to excel in all areas of operation. 

“One of the biggest challenges 

affecting our industry is attracting, 

training and retaining good staff, 

who are able to deliver the luxury 

standards of service that our guests 

expect,” said MOHG Director of 

Human Resources Paul Clark. “This 

is why it is so important for us to 

have effective training programmes, 

recruitment drives and succession 

plans in place.” 

French actress 

Sophie Marceau is 

a recent addition to 

Mandarin Oriental’s 

‘fan’ advertising 

campaign. 

“The Residences at Mandarin Oriental 

are a natural extension of our brand. 

The opportunities that are forthcoming 

show the growing acceptance and 

increasing appeal of the brand to 

owners and developers worldwide,” 

said Mr Ettedgui.

Future Development Takes Brand into New Areas 

In spite of the global downturn, 

Mandarin Oriental remains in a 

strong financial position and has 

continued its expansion strategy 

with 14 properties currently under 

development. The group currently 

operates close to 7,700 rooms in 

27 hotels around the world. 

In 2012, MOHG is on track to open new 

hotels in Guangzhou, Taipei and Milan. 

The following year MOHG will further 

extend its presence in mainland 

China with its entry into Shanghai 

with a new luxury hotel currently 

under development in Pudong. The 

property will feature 362 rooms and 

210 Residences at Mandarin Oriental. 

In Beijing, the group will also manage 

a luxury 241-room hotel as part of the 

CCTV project, once construction is fully 

completed by the developers. 

“We are currently focusing on 

positioning our brand in the key cities 

of Beijing, Guangzhou and Shanghai, 

and are open to reviewing further 

development opportunities on the 

mainland,” said Mr Ettedgui. 

In 2014 the group will make its first 

entry into the important Middle East 

market. Mandarin Oriental, Abu 

Dhabi will feature 195 rooms and 

50 Residences at Mandarin Oriental, 

while Mandarin Oriental, Doha 

will have 160 rooms and a further 

95 serviced apartments. 

Mandarin Oriental Pudong, Shanghai is scheduled to open in 2013. 

MOHG is also expanding in The 

Americas, where four new projects 

are currently under development – 

Mandarin Oriental Dellis Cay, Turks 

and Caicos, Mandarin Oriental, Grand 

Cayman, Mandarin Oriental, St Kitts in 

the British West Indies and Mandarin 

Oriental, Costa Rica. 

Across Europe and into Russia too, 

Mandarin Oriental is extending its 

luxury brand. In addition to Mandarin 

Oriental, Milan, hotels are under 

development in Marbella and Moscow. 

MOHG is also planning its first 

property in the Indian Ocean with 

hideaway resort Mandarin Oriental, 

Maldives, which is being developed 

on its own pristine, private island and 

will feature 114 stand-alone villas, 

including 20 water villas and four 

presidential villas. 

“MOHG remains focused on becoming 

the world’s best luxury hotel group 

with a brand that is relevant to 

guests who are prepared to pay a 

premium for luxury services that are 

meaningful and of value,” explained 

Mr Ettedgui. “While global economic 

conditions remain uncertain, MOHG 

will continue to benefit from the 

strengthening market position of its 

hotels, its increasing brand recognition 

and its growing portfolio of award 

winning properties.” 

Mandarin Oriental, Maldives is being developed on 

its own exclusive island. 

Feature 19

International Recognition for 

Gammon Expertise 

PERFORMANCE

International Recognition for Gammon Expertise 

Gammon Wins Prestigious 

Award for Mole Project 

Gammon’s innovative solution to an 

engineering challenge in Singapore 

has received international recognition. 

At the Ground Engineering Awards 

2011, which were held in London and 

attended by over 350 leaders in the 

geotechnical engineering industry, 

Gammon was named winner of the 

prestigious ‘International Project 

of the Year’ award, together with a 

commendation in the category of 

‘Technical Excellence’ for the Mole 

project in Singapore. This involved the 

removal of a buried seawall at Marina 

Bay South. 

Gammon subsidiary Lambeth came 

up with a design solution, which 

ingeniously utilized the forces of 

natural seawater as a stabilizing 

component during the excavation. The 

project was also engineered to re-use 

20,000 tons of steel, thereby saving 

significant material costs and time. 

The successful excavation of the 

Mole led to Gammon being awarded 

the second phase of the even bigger 

‘Mole 2’ project. 

Gammon’s Kai Tak Development Foundations team with its 2010 Hong Kong Construction Association 

Environmental Award. 

“This award is a testament to Gammon’s 

world-class management and 

technical competence,” said Gammon 

Construction Director John Clark. 

Innovative Solutions Achieve 

Environmental Excellence 

Meanwhile in Hong Kong, Gammon’s 

Kai Tak housing foundations project 

team won the 2010 Environmental 

Paper Award from the Hong Kong 

Institute of Engineers’ Environmental 

Division for its paper on ‘Green 

Treatment of Marine Mud for Insitu 

Backfilling’. The team also received 

a 2010 Hong Kong Construction 

Guardian Singapore Clinches Pharmacist Competition 

Guardian Singapore pre-registration 

pharmacists, Denise Wilma Adrian and 

Aaron Chew, clinched first prize in the 

‘Pre-registration Pharmacist Project 

Competition 2011’ organized by the 

Pharmaceutical Society of Singapore. 

The competition forms part of a 

mandatory requirement for preregistration 

pharmacists to complete a 

project within the first nine to 12 months 

of their training. Judging criteria 

included presentation skills, 

the project’s objectiveness/ 

ability to address the stated 

issue, and its originality. 

The Guardian team won the 

community category, which 

includes retail and polyclinic 

pharmacies, with their project 

on the frequency and barriers 

of diabetes monitoring 

among patients. 

Environmental Award from the Hong 

Kong Construction Association in 

recognition of its concerted efforts in 

achieving environmental excellence. 

The team developed and successfully 

applied an innovative method to 

treat and reuse soft marine mud for 

backfilling by mixing the material 

with premixed cement and insitu 

granular material. The technique was 

inexpensive, highly productive on 

site, and environmentally friendly. The 

method has subsequently become 

the blueprint for other similar public 

housing development projects in 

Hong Kong. 

Guardian Singapore pharmacists are helping to raise the 

standards of healthcare in the community. 

Performance 21

Top 50 Spot for 

Mandarin Oriental 

Amber Restaurant 

Richard Ekkebus, Director of Culinary Operations 

and Food & Beverage at The Landmark Mandarin 

Oriental, Hong Kong is celebrating the success of the 

hotel’s Amber restaurant. 

Amber restaurant at The Landmark 

Mandarin Oriental, Hong Kong has 

become the only restaurant in Hong 

Kong to achieve a ranking in the 

2011 San Pellegrino ‘World’s 50 Best 

Restaurants’ Awards organized by 

Restaurant Magazine in the United 

Kingdom, and the first to have 

appeared on the list since 2005. 

The 60-seat Amber, which serves 

the best of modern French cuisine in 

a stylish and sophisticated setting, 

was voted into 37th spot in the top 50 

by a distinguished panel of over 800 

international leaders in the industry, 

including highly regarded food critics, 

chefs, restaurateurs and gourmands. 

“Making our way into the top 50 was 

only possible with the dedication of 

our entire culinary team. It is their 

professionalism, innovation and 

passion that drive our exceptional 

quality,” explained Amber’s two- 

Michelin-star chef, Richard Ekkebus. 

World’s Best Service at Mandarin Oriental 

Dhara Dhevi, Chiang Mai 

Readers of prestigious publication 

Travel + Leisure, US have awarded 

Mandarin Oriental Dhara Dhevi, 

Chiang Mai the No. 1 position 

worldwide for service in the annual 

‘World’s Best Awards’ survey. The 

hotel gained top honours for best 

service in both the ‘Overall’ and ‘Asia’ 

categories. 

“We are extremely proud of this 

recognition from the readers of 

Travel + Leisure,” said Mandarin 

Oriental Dhara Dhevi, Chiang Mai 

General Manager Greg Liddell. 

“This award is testament to our 

daily mission of providing the 

legendary service that Mandarin 

Oriental Hotel Group is renowned 

for, and to the commitment and 

passion of our colleagues to create 

lifelong memories for our guests.” 

Best Performance from JOS 

Jardine OneSolution (JOS) has 

again received recognition for its 

outstanding achievements from its 

long-term partner Symantec. 

A Platinum partner of the security 

software manufacturer, JOS won 

From left: The Jardine OneSolution team of Alistair Lam, Product 

Manager; Yvonne Chan, Business Manager; Ivan Ip, General Manager; 

Mandy Chan, Head of Product Management, Desktop & Personal 

Products Group; Clement Chiu, Senior Manager, Technical Consulting; 

and Vincent Chan, Senior Manager pose with the best performing 

awards from Symantec. 

Mandarin Oriental Dhara Dhevi, Chiang Mai has 

gained a top award for best service. 

three best performing partner 

awards in 2010, namely ‘Best 

Security’, ‘Best Emerging Product’ 

and ‘Best Commercial’ reseller. 

During 2010, JOS contributed the 

most revenue to Symantec in terms 

of security products 

compared to other 

Symantec business 

partners in Hong 

Kong. Thanks to a 

drive to expand the 

medium to small 

enterprise segment, 

JOS’ year-on-year 

growth revenue and 

the number of new 

Symantec licenses 

issued to clients also 

increased by 59% and 

61% respectively.

Pizza Hut Hong Kong Carries Off Four More Awards 

Pizza Hut Hong Kong’s ‘Customer 

Mania’ corporate culture and 

innovative thinking has led to it 

carrying off four more awards in 2011. 

Pizza Hut Hong Kong won 

the Restaurant Category in 

the ‘Yahoo! Emotive Brand 

Awards’, which aim to recognize 

companies with good brand 

value and a strong emotional 

bond with their customers. 

Some 2.5 million votes were 

received in the competition and 

according to Yahoo! Hong Kong, 

Pizza Hut’s success proves the 

brand’s popularity with Hong 

Kong people. 

Following the launch of its 

highly successful iPhone 

App in 2010, Pizza Hut Hong 

Kong scored another hit with 

Meanwhile, the company’s ‘Cheesy 6’ 

advertising campaign, which was 

launched in February 2011, has made 

an impressive impact as reflected 

in its accolade of an ‘EFFIE Awards’ 

Merit Certificate. Regarded as 

the most significant award in the 

advertising/marketing industry, 

the Effie award is testament to the 

campaign’s marketing effectiveness 

and success in reaching its 

target customers and expanding 

market share. 

Finally, Pizza Hut Hong Kong 

Marketing Director Richard Leong 

has also been recognized by Yum! 

with the ‘Pizza Hut Brand Builder 

Award’. He was one of only two 

recipients this year and received the 

award for his efforts in invigorating 

the Pizza Hut brand and generating 

new business growth ideas. 

Employment Opportunities Accolade for Pizza Hut and KFC in Taiwan 

Pizza Hut and KFC in Taiwan have 

been recognized for their efforts in 

creating employment opportunities 

with awards from the Ministry of 

Economic Affairs and Council of 

Labor Affairs of the Executive Branch 

of the Government of the Republic 

of China. 

Pizza Hut and KFC Taiwan were 

among only 26 enterprises 

nominated for the ‘Contribution 

Award of Creating Employment 

Opportunities’. 

“It is a great honour to receive this 

award, which provides Pizza Hut 

Taiwan with a great opportunity to 

promote its image as an excellent 

employer,” said Pizza Hut Taiwan 

Chief Executive Officer Linda Hsu. 

the Top 10 award in the ‘2011 Hong 

Kong Marketing Smartphone Apps 

Popularity Contest’, which was voted 

for by the public. 

The success of Pizza Hut Hong Kong’s 

‘Cheesy 6’ advertising campaign won it an 

‘EFFIE Awards’ Merit Certificate. 

Meanwhile, since Jardines’ 

acquisition of KFC Taiwan last 

year, the business has invested 

aggressively to attract younger 

consumers with more than 50 

renovations to date out of 121 stores. 

In addition, it has upgraded menu 

offerings and customer service 

while extending its community 

responsibilities. 

“This award reflects some of those 

efforts,” said KFC Taiwan Chief 

Executive Officer Ricky Wong. 

KFC Taiwan has 

been recognized 

for its efforts 

in creating 

employment 

opportunities. 

Performance 23

7-Eleven Singapore Celebrates Leading Brands 

7-Eleven Singapore has recognized the efforts and 

contributions from its business partners at the presentation 

ceremony for its Leading Brands Awards 2011, which was 

held on 7-Eleven Day, 11th July 2011. 

7-Eleven Singapore’s leading brands competed in 29 

categories with the inaugural ‘Top Leading Brand’ award 

going to Tiger Beer, Asia Pacific Breweries Pte Ltd. 

“Winning a 7-Eleven Leading Brands award means a lot to 

our business partners as it also means being a leader in the 

convenience sector,” said Singapore 7-Eleven Chief Executive 

Officer Richard Seah who, along with Merchandise Director 

Lilienne Chong, shared his views with Leading Brands 

participants on the future direction and merchandising focus 

of 7-Eleven Singapore. 

Insurance Industry Plaudits for JLT 

JLT Achieves Second Place 

in Top 50 

Jardine Lloyd Thompson’s (JLT) 

achievements over the last year have 

won it the highest plaudits from the 

insurance industry. 

JLT moved up from fourth into second 

place in the Insurance Times 2011 

Top 50 Broker list, overturning the 

order of the top three for the first time 

since 2008. 

JLT achieved growth of 17% despite the 

tough economic environment. This was 

described by IMAS, which provides 

the data for the annual survey, as a 

‘great achievement’. Profits after tax 

grew by almost one-third last year 

to £90.7 million (US$142 million) for 

the full year of 2010 compared with 

£70.9 million (US$111 million) in 2009. 

JLT Chief Executive Dominic Burke 

said that further growth would come, 

particularly in the group’s specialty 

and reinsurance businesses, as well as 

its underwriting agency Thistle. 

JLT Named Insurance Broker 

of the Year 

JLT has also been named Insurance 

Broker of the Year at the London 

Market Awards 2011, which were 

organized by the key industry 

publication, Reactions. 

The awards highlight top-class 

performance and innovation within 

the global insurance industry and 

recognize the best insurance, 

reinsurance and broking teams in 

From left: 7-Eleven Singapore Operations Director Maheswaran SOT 

Thambunathan; Business Development & Marketing Manager Tan Siew Shuen; 

Chief Executive Officer Richard Seah; and Merchandise Director Lilienne Chong 

blow out the candles on the cake to celebrate 7-Eleven Day. 

Right: JLT Group 

Strategy Director James 

Twinning receives the 

Insurance Broker of the 

Year award from former 

England rugby star Will 

Greenwood. 

the London insurance market. They 

are voted for by market and industry 

peers and are known for their 

rigorous and independent judging 

process and for acknowledging the 

insurance industry’s leaders. 

“We are extremely pleased to win 

this award,” said JLT Group Strategy 

Director James Twinning. “The 

awards help firms to differentiate 

themselves from competitors and 

contribute to raising standards across 

the industry.”

Astra is the Best 

Astra has won a tranche of 

awards, which reflect its vision 

and determination to be the best 

possible company. 

In the annual FinanceAsia awards, 

Astra achieved first place in the 

‘Best Managed Company’, ‘Best 

Corporate Governance’ and ‘Best 

Investor Relations’ categories and 

third place in the ‘Best Corporate 

Social Responsibility’ and ‘Most 

Committed to a Strong Dividend’ 

categories. In addition Astra 

President Director Prijono 

Sugiarto and Director Simon 

Collier Dixon were named 

‘Best CEO’ and ‘Best CFO’ 

respectively. 

A further accolade came 

from Investor Magazine 

when Astra received the 

award for ‘Best Public Company 

in the Miscellaneous Industry 

Sector’ of companies listed on the 

Indonesia Stock Exchange. The 

awards are intended to stimulate 

an increase in the performance 

of publicly listed companies, and 

protection to investors, and to 

encourage activities in Indonesia’s 

capital market. 

Centre: Astra President Director Prijono Sugiarto with his 

‘Best CEO’ award from FinanceAsia flanked by (left) Credit 

Suisse Managing Director Charles Gunawan and (right) 

FinanceAsia publisher Jonathan Hirst. 

Guardian Singapore Marks Achievements at 

Health & Beauty Awards 

Guardian Singapore celebrated its 

achievements with its partners in 

the health and beauty industry at its 

annual Health & Beauty Awards. 

Guardian presented 36 ‘Product 

Category’ winners and 62 ‘Preferred 

Choice’ awards for products ranging 

Guardian Singapore’s Health & Beauty Awards 

celebrate its achievements with its partners in 

the industry. 

from facial, cosmetics and body care 

to over-the-counter items. A new 

category was also introduced – ‘Best 

Promoter Award’ – to recognize those 

with good product knowledge who 

had ‘gone the extra mile’ to delight 

Guardian customers. 

Customers were involved too in 

voting for their favourite brands 

and the results in the ‘Best of the 

Best Brand’ category saw L’Oreal 

win the award for ‘Beauty’, Dettol 

for ‘Personal Care’ and Brand’s 

for ‘Health’. 

The aim of the awards is to 

encapsulate Guardian Singapore’s 

values, help it to build supplier 

relationships, nurture a learning 

culture and celebrate success. 

Maxim’s Quality and 

Excellence Reflected 

in Awards 

Three Maxim’s Group restaurant brands in 

Hong Kong – Maxim’s Chinese Restaurant, 

Maxim’s Palace at the City Hall and Peking 

Garden – have been voted into the top ten 

favourites of mainland China consumers 

in the ‘Quality Tourism Services (QTS) 

Merchant Awards’. Maxim’s Group was the 

only group to attain three awards under 

this category and also attained the greatest 

number of accolades in the overall awards, 

which were voted for online. 

Over ten brands of Maxim’s were 

accredited with the ‘10-year QTS 

Merchant Recognition’ tag. These 

included Hoi Yat Heen, Kiku and Café 

Landmark, which were presented with 

Silver Awards and Maxim’s Palace at 

the City Hall, Shanghai Jade and Hunan 

Garden, which were accredited with 

Merit Awards. 

Meanwhile, Maxim’s Cakes’ Ngou 

Cheung Store Management Development 

Programme won the ‘Excellence Award 

2011’ in the ‘Excellence in Training and 

Development’ awards organized by the 

Hong Kong Management Association. 

The one-year training programme 

successfully empowered supervisory 

staff to change for the best in their 

professional and personal lives. 

Right: Maxim’s Cakes Division Manager Molly Lam 

receives the ‘Excellence Award 2011’ from Hong 

Kong Management Association Council Member 

James Thompson. 

Performance 25

MINDSET Fun Day Promotes 

Mental Health Awareness 

SPIRIT

On Mental Health from 

the Jardine Ambassadors 

MINDSET Fun Day Promotes Mental Health Awareness 

Over 150 Jardine Matheson Group 

employees, together with 89 service 

users from six NGOs, participated in 

the MINDSET Fun Day to celebrate 

MINDSET’s ninth anniversary at Wu Kai 

Sha Youth Village in Hong Kong. 

This annual event also aims to 

promote mental health awareness 

among Jardines employees and the 

integration of the rehabilitated back 

into society. Jardines staff and service 

users from Castle Peak and Kwai 

Chung hospitals, Baptist Oi Kwan 

Social Service, the Mental Health 

Association of Hong Kong, New Life 

Psychiatric Rehabilitation Association 

and the Phoenix Clubhouse teamed up 

to participate in various games. 

In one of the games, participants 

were asked to display their team 

spirit on stage by creating a short 

performance to introduce their teams 

and team slogans. The staff and 

service users demonstrated their 

creativity and sense of humour in their 

performances, winning wide applause. 

“Jardines employees’ active 

involvement in this event reflects the 

Group’s relentless efforts to promote 

awareness of mental health issues. 

I hope all participants will work 

together to remove the social stigma 

associated with people suffering 

from mental illness,” said MINDSET 

Governor and Jardine Matheson Group 

Finance Director James Riley. 

Latest Jardine Ambassadors Assume their Roles as Mental Health Advocates 

At the launch of the latest Jardine 

Ambassadors Programme to promote 

mental wellbeing in the community, 39 

new Ambassadors were inaugurated 

watched by over 100 guests including 

senior management and executives 

from various Jardine Matheson Group 

companies. MINDSET Chairman and 


Nightingale also presented certificates 

to the Jardine Ambassadors who had 

served their two-year tenure as mental 

health advocates. 

The new Ambassadors subsequently 

attended a two-day orientation camp 

together with current Ambassadors 

who are serving their second year 

of service. On the first day, team 

building exercises and the sharing 

of experiences provided the new 

Ambassadors with the opportunity to 

gain a better understanding of their 

roles. On the second day, Kwai Chung 

Hospital Senior Clinical Psychologist 

Dr Raymond Chan conducted an 

educational session on basic mental 

health knowledge for the new 

Ambassadors and also explained 

the skills and techniques required 

for working with secondary school 

students participating in the Health in 

Mind Programme. 

Centre: Jardine Matheson Group Managing Director Anthony Nightingale with the newest Ambassadors to join the Jardine Ambassadors 

Programme to promote mental wellbeing within the community. 

Spirit 27

Mini-MINDSET Days Create Summer Fun for Service Users 

A series of Mini-MINDSET Days 

organized by Jardine Ambassadors 

from various Group companies, 

along with partnering agencies, 

created a range of fun summer 

activities for service users. Among 

those participating were staff 

members from Gammon, Mandarin 

Oriental Hotel Group (MOHG), 

Jardine Lloyd Thompson (JLT), 

Jardine OneSolution (JOS), Jardine 

Shipping Services (JSS), Hongkong 

Land, Jardine Schindler, Pizza Hut, 

Jardine Engineering Corporation 

(JEC) and Jardine Matheson (JM). 

Organic Time at Farm 

Thirty service users from Phoenix 

Clubhouse accompanied by Jardine 

Ambassadors and staff from JEC 

and JM began a visit to Kadoorie 

Farm and Botanic Garden in the 

New Territories with an organic 

vegetarian lunch. This was followed 

by a treasure hunt involving 

teams of staff and service users 

visiting 12 locations in the garden, 

where they learnt about the 

different agricultural industries in 

Hong Kong. 

Gammon staff demonstrate the best way to hit 

the pins to service users from Baptist Oi Kwan 

Social Service. 

Bowling with Fun 

Social inclusion and acceptance were promoted through teamwork and 

communication during the visit to Kadoorie Farm and Botanic Garden for 

service users from Phoenix Clubhouse. 

Bowling skills were to the fore when 

service users from Baptist Oi Kwan 

Social Service joined staff and Jardine 

Ambassadors from Gammon at Hong 

Kong Bowling City in Kowloon Bay. 

Participants were divided into four 

teams to compete in matches followed 

by karaoke singing and a buffet lunch. 

Each person also received a framed 

group photo to remind them of the 

fun event. 

Sailing Under the Sun 

On a breezy and sunny day, 

35 MOHG and JLT staff, along with 

service users 

from the ALOHA 

Integrated 

Community Centre 

for Mental Wellness 

of the Richmond 

Fellowship of Hong 

Kong, enjoyed a 

boat trip around 

Victoria Harbour. 

The outing started 

with ice-breaking 

games, followed by 

a buffet lunch and 

karaoke singing. 

Making Pizza 

A briefing on the history of pizza and 

Pizza Hut followed by a session where 

teams created their own pizzas with 

ingredients of their choice was the 

fun activity for 30 staff from Pizza Hut, 

Hongkong Land and Jardine Schindler, 

accompanied by 24 service users from 

the Mental Health Association of Hong 

Kong. The event took place at the 

Diamond Hill outlet of Pizza Hut where 

participants also tucked into their 

pizzas for lunch. 

Making their own pizzas was a highlight of the visit 

to Pizza Hut Diamond Hill for service users from the 

Mental Health Association of Hong Kong. 

Outdoor Games Break Down 

Barriers 

Despite the hoisting of Typhoon signal 

number three, Jardine Ambassadors 

and volunteers from JOS and JSS joined 

members of Castle Peak Hospital for an 

outdoor games session at Yuen Long 

Taitong Lychee Valley. Following a series 

of ice-breaking games, participants 

enjoyed a barbecue lunch and the 

opportunity to chat with each other. 

“The activity offered me an opportunity 

to make new friends and to learn about 

information technology and shipping,” 

said Castle Peak Hospital service user 

Kam Choi.

MINDSET Singapore Makes its Presence Felt 

MINDSET Singapore, which was 

established in early 2011, has been 

making its presence felt through its 

recent activities. 

At the joint Dairy Farm annual 

country promotion, ‘Wheels of 

Harmony Nurturing a Community for 

a Green Tomorrow’ held in Jurong 

Central Park, MINDSET Education 

and Social Enterprise teams set up 

a booth and handed out pamphlets 

relating to adult and youth mental 

health issues. 

Singapore Jardine Ambassador Jocelyn Chan 

demonstrates a children’s game at the Dairy Farm 

annual country promotion held in Jurong Central Park. 

Finale of 2009-2011 Health in Mind Programme 

The completion of the 2009-11 Health 

in Mind Programme was marked with a 

Finale, which was held at the Rotunda, 

Exchange Square, Central and attended 

by over 200 participants, including 

students graduating from the two-year 

programme and representatives from 

non-governmental organizations. 

The event was an opportunity for 

students to share their experiences and 

discuss the changes in their attitudes 

towards people recovering from 

mental illness. 

Drama from Health in Mind Students 

Health in Mind students from nine Hong Kong schools staged 

dramas created by themselves to highlight issues of drug 

abuse and eating disorders in the annual Health in Mind 

Programme drama competition. 

Eighteen students were rewarded 

with a summer traineeship at various 

Jardine Matheson Group businesses in 

By applying the mental health knowledge and experience that 

they had acquired through workshops and volunteer services, 

the students’ plays also demonstrated to their audience the 

right approach in dealing with people suffering or recovering 

from mental illness. Competition was keen, but the top award 

went to ELCHK Lutheran Secondary School for its performance 

about the recovery of a youngster from an anxiety disorder. 

“We managed to engage those who 

dropped by the booth by explaining 

what MINDSET is about and sharing 

relevant mental health issues,” 

explained Jardine Ambassador 

Melvis Tan. 

In another activity, the MINDSET 

Singapore Social Enterprise team 

organized a roadshow at CityLink Mall 

to showcase the artistic talents of club 

members of Hougang and Simei care 

centres, as well as to demonstrate to 

the public that recovering patients are 

also capable people. 

recognition of their particular efforts 

in promoting mental wellness to their 

peers, teachers and parents. 

Performing at the 

finale of the Health 

in Mind Programme 

2009-11, students 

demonstrate through 

drama some of 

the mental health 

knowledge they 

have acquired. 

A battle between an angel and the devil determine a teenager’s resilience to 

drugs in one of the entries in the annual Health in Mind drama competition. 

Spirit 29

Family Emphasis at 2011 Cold Storage Kids Run 

Right: Competitors set off in the 2011 Cold Storage Kids 

Run, which this year emphasized the family element with 

the introduction of the new ‘Happy Green Family Chase’. 

This aimed to promote family bonding by requiring a 

parent and child team to cross the finish line together. 

A more challenging route of 1.6 kilometres for the 

competitive categories in the Kids Run was also added to 

the event, which took place at the Padang in Singapore. 

The Cold Storage Kids Run was Asia’s first running event 

for children when it was first held four years ago. The 

annual event gives parents the chance to inculcate the 

right habits of healthy eating and living in their children, 

and the importance of keeping fit from a young age. 

Guardian Malaysia Supports ‘Greening the Future’ 

Guardian Malaysia has supported a 

‘Greening The Future’ programme run 

by Yayasan Anak Warisan Alam (YAWA) 

or Children’s Environmental Heritage 

Foundation, a non-profit environmental 

organization that educates and 

encourages the young to open their 

hearts and minds to the beauty of nature. 

In conjunction with World Environment 

Day celebrated in June, Guardian 

presented a cheque for RM30,000 to 

YAWA. The funds were raised from 

the ‘No Plastic Bag Day’ campaign 

The Guardian Malaysia team with the 100 seedlings 

which they planted in support of ‘Greening 

the Future’. 

IKEA Taiwan Supports Exhibition of Historic Dolls 

IKEA Taiwan has lent its support to an 

exhibition of historic dolls by using 

children’s furniture and decorations to 

create a ‘dream’ room for children and 

their dolls. 

The ‘Story of Dolls’, which is being 

held in the Taipei Story House, an 

historic building in the city centre, is 

a display of dolls from the Japanese 

colonial period to the present and 

reflects the economic changes and 

fashion trends of different eras in 

Taiwan. IKEA Taiwan chose its 

HENSVIK series of children’s 

furniture to tie in with the 

traditional English style of the 

exhibition’s location. At the 

end of the four month-long 

event, IKEA Taiwan will donate 

all the dolls it has supplied 

to the children of the Downs 

Syndrome Foundation and 

the furniture to the Sweet 

Home Foundation for people 

in need. 

introduced in Selangor last year and will 

be used to help upgrade the facilities 

at the Selangor Forestry Department’s 

220-hectare Sungai Buluh Training and 

Development centre. As a tribute to 

Guardian’s contribution, the centre’s hall 

is to be named ‘YAWA Forest Guardian’. 

Following the cheque presentation, 20 

Guardian employees and YAWA children 

planted almost 100 seedlings, which 

will be looked after by the Forestry 

Department until fully grown and then 

transferred to nearby forests. 

The ‘dream’ room for children and their dolls created by 

IKEA Taiwan.

Latest Jardine Foundation Scholars Commence Studies 

The 2011 Jardine Foundation Scholars 

have commenced their studies in 

the United Kingdom. In total, there 

are eight undergraduate and two 

postgraduate scholars. 

Of the undergraduate scholars, 

Andrew Kwok from Hong Kong 

and Li Yang from Shanghai have 

gone up to Downing, Cambridge to 

read medicine and mathematics, 

respectively. Also at Cambridge, Wu 

Jieyuan from Suzhou in mainland 

China will read Engineering at Trinity 

and Manini Kant and Dipsikha 

Thakur, both from India, will read 

Law at Magdalene and Classics at 

Peterhouse, respectively. 

Three scholars have gone up to 

Oxford. They are David Chan from 

Singapore who will read Economics 

and Management at Trinity, Rita Teo 

from Malaysia who will read Law at 

Jardine Scholar Rita Teo from Malaysia receives 

her scholarship certificate from Jardine Matheson 

(Thailand) Country Chairman Dr Pisit Leeahtam. 

Astra Relief Aids Mount Merapi Disaster Victims 

Following the eruption of the Mount 

Merapi volcano in Indonesia in October 

last year, Astra has donated a relief 

aid package totaling Rp5.3 billion 

(US$601,248), which is being used 

to help victims of the disaster rebuild 

their villages and their lives. 

Queen’s and Hoang Huu Phuc from 

Vietnam who will read Biochemistry 

at Exeter. 

Meanwhile the two postgraduate 

scholars, Vishnu Juwono and Adhyani 

Wirajuda, who are both from Indonesia, 

will read International History at the 

London School of Economics, and 

Critical Media & Cultural Studies at 

the School of Oriental and African 

Studies, respectively. 

Jardine Scholar David Chan from Singapore receives 

his scholarship certificate from Group Chairman 

Sir Henry Keswick. 

Jardine Scholar Manini Kant from India receives 

her scholarship certificate from Jardine Matheson 

(Thailand) Country Chairman Dr Pisit Leeahtam. 

In the hamlet of Krapyak, Seloboro 

Village in Central Java, stone-laying 

ceremonies have been held for the 

reconstruction of education and health 

care centres as well as a laboratory 

for the public vocational high school. 

On that occasion, Astra also handed 

Jardine Scholars Li Yang from Shanghai and (right) 

Andrew Kwok from Hong Kong with Group Managing 

Director Anthony Nightingale. 

Postgraduate Jardine Scholar Vishnu Juwono from 

Indonesia receives his scholarship certificate from 

Group Corporate Secretary Neil McNamara. 

Jardine Scholar Hoang Huu Phuc from Vietnam with 

Jardine Matheson (Vietnam) Country Chairman 

Alain Cany. 

over 30 public bath units to the local 

administration, which had been built 

in the areas of Magelang, Sleman and 

Klaten regencies and in the city of 

Yogyakarta. 

Spirit 31


PEOPLE


The China Management Trainee 

Scheme (CMTS), which was set up 

to meet the increasing demand 

from Group companies for suitable 

managers to one day lead their 

mainland China businesses, is taking 

off. Ten new recruits, all of them 

educated overseas, will be shortly 

joining the next intake. This follows 

on from the six trainees who were 

recruited for the inaugural intake 

this year. 

Based on the successful Jardine 

Executive Trainee Scheme (JETS), 

which is now 12 years old, the CMTS 

is a two-year programme, with 

the first 12 months based in Hong 

Kong, and the subsequent years 

spent in mainland China. Unlike 

their JETS counterparts, the CMTS 

trainees need only to complete Level 

1 of the CIMA (Chartered Institute 

of Management Accountants) 

qualification, but have the option 

to undertake the full course if they 

so choose. 

Anniversary Celebrations at Astra 

Astra has celebrated the 54th 

anniversary of its foundation 

under the theme ‘Innovating for 

the Nation’. The main event, which 

Left: Astra President Director Prijono Sugiarto 

officially opens the 27th InnovAstra accompanied 

by Chief of Corporate Organization & Human 

Capital Development FX Sri Martono. 

“The CMTS scheme is a uniquely 

structured programme that provides 

me with the opportunity to develop 

my career in China,” said inaugural 

trainee Henry Xu. “One of my 

favourite aspects is job rotation, 

which allows trainees to take on 

different roles in a business unit. This 

opens my mind to the various facets 

of the assigned business.” 

During their first year in Hong Kong, 

the CMTS trainees join their JETS 

counterparts in the various leadership 

development programmes, which 

include several challenging outdoor 

modules. For the inaugural CMTS 

trainees, this recently involved 

being divided into teams of four 

with their JETS counterparts and, 

accompanied by coaches drawn 

from senior executives within the 

Group, navigating through the hills 

using map and compass. Hazards 

encountered enroute included leechinfected 

streams, thick unforgiving 

jungle, and the odd venomous snake! 

was held in Jakarta, was launched 

with a futuristic dance performance 

followed by a speech from Astra 

President Director Prijono Sugiarto 

and a musical drama depicting the 

journey and history of Astra from 

its establishment in 1957 until the 

present day. A range of other events 

held to coincide with the anniversary 

included the opening of the 27th 

InnovAstra, a competition intended 

to develop innovation culture across 

the Astra Group; Astra Arts Creation, 

which encourages creativity through 

different art forms; and ‘Gowes 

Bareng Grup Astra’ when over 635 

participants came together to cycle 

together on a route around Jakarta. 

Cycle & Carriage 

Singapore Refreshes 

Core Values with 

Branding Campaign 

Cycle & Carriage staff in Singapore demonstrate 

the meaning of seamless teamwork and that 

their individual roles create a significant effect 

on the company as a whole. 

Cycle & Carriage (C&C) in Singapore 

is refreshing its core values with the 

launch of a new internal branding 

campaign under the banner ‘We Drive 

First Class’. 

The key message of the campaign is 

to apply ‘First Class’ philosophy in 

everything that C&C does and together 

build the C&C brand from inside out. 

“This branding initiative is a significant 

milestone and is crucial to eventually 

driving business performance and 

profitability as well as staff retention,” 

explained Group Motor Operations 

Chief Executive Officer Cheah 

Kim Teck. 

C&C’s new mission is articulated 

in four ‘pillars’ – First Class in 

Relationship, Expertise, Product and 

Teamwork. New core values of Care, 

Excellence, Respect and Teamwork 

also reflect the ‘first class’ philosophy. 

“Our mission is to work as one team, 

with our customers at the centre,” said 

C&C Chief Operating Officer Eric Chan. 

People 33

Key Appointments for Gammon Chief Executive 

Left: Gammon Chief Executive Thomas Ho is 

congratulated on his appointments as Chairman of the 

Climate Change Business Forum Executive Council and 

President of the Hong Kong Construction Association 

(HKCA) by (centre) HKSAR Chief Executive Donald 

Tsang and (right) HKCA Permanent Supervisor Ho Sai 

Chu. The key appointments reflect Mr Ho’s contribution 

to the business community and his commitment 

to long-term green and sustainable growth in the 

construction industry. 

JSA Celebrates 60th Anniversary 

Jardine Sports Association (JSA) has 

celebrated its 60th anniversary with 

a gala buffet dinner attended by 

more than 1,500 people from Group 

companies and business units. 

The celebrations included 

performances from various staff 

units and guest artistes, as well as 

entertainment from the JSA choir 

Hactl Celebrates 35th Anniversary with Customers 

To mark its 35th anniversary this 

year, Hong Kong Air Cargo Terminals 

Limited (Hactl) organized a Customer 

Appreciation Dinner, which was 

attended by customers, partners, 

board members, and Hactl veterans 

with more than 35 years of service 

with the company. 

backed by the Hong Kong Southern 

District Orchestra conducted by 

renowned conductor Lu Xiaoyi. Party 

games and a lucky draw also proved a 

great success. 

Guests of honour, former JSA Chairman 

Robert Kwok, former Vice-Chairman 

Eleanor Ling and Stanley Ko, received 

a particularly warm welcome. 

Highlighting the 35th Anniversary 

theme, ‘Together Shaping the Future’, 

the event was an opportunity for 

Hactl to thank its customers for their 

support and enjoy their company. 

Following a welcome address from 

Hactl Chairman Adam Keswick, 

Current JSA Chairman James Riley 

said that the fact that JSA had existed 

so successfully for 60 years was a 

reflection of the solid foundation laid 

by his predecessors. 

“And tonight’s performance by 

the 100-strong JSA choir is a good 

demonstration of our strength and 

vitality today,” he concluded. 

guests were treated to after dinner 

performances by members of the 

Hong Kong Chinese Orchestra, young 

musicians from the Hong Kong 

Children’s Chinese Orchestra and 

rising pop sensations Mag Lam and 

Hubert Wu. 

The Hactl 

management 

team toasts 

the guests who 

attended the 

company’s 35th 

anniversary 

Customer 

Appreciation 

Dinner.

Striving for Excellence in Hong Kong and 

Singapore 

Mannings in Hong Kong and Dairy 

Farm Singapore have both held events 

designed to encourage their staff to 

strive for excellence at all levels. 

In Hong Kong, the 2011 Mannings 

Store Manager meetings focused 

on the company’s theme of ‘Be A 

Leader’. Chief Executive Officer of 

Mannings Hong Kong and Macau 

Lily Chan encouraged those present 

to lead by taking ownership, 

empowering and engaging work 

partners, inspiring others and having 

pride in their achievements. 

Dairy Farm Singapore operations team members enter into the spirit of a service 

excellence session held as part of the company-wide service campaign. 

Farewell to Patrick Ng 

Jardine Pacific Chief Executive Adam 

Keswick bids farewell to Patrick Ng 

who retired from Jardine Shipping 

Services (JSS) at the end of July 

Service is Everybody’s Job at 

Dairy Farm Singapore 

Meanwhile in Singapore, ‘Service 

is Everybody’s job!’ is the theme of 

Dairy Farm’s first ever company-wide 

service campaign. 

The campaign aims to create a 

distinction between Dairy Farm and 

its competitors in the retail industry 

through excellent service. To date, 

a total of 7,074 team members have 

been introduced to the campaign 

and trained. 

following more than 47 years 

service. Mr Ng joined the Group in 

1963 and was promoted to General 

Manager of Jardine Port Agency in 

1993. He is credited by 

British Prime Minister 

David Cameron as 

being his ‘first boss’ 

when Mr Cameron 

was employed by 

the Group for three 

months during his 

gap year in 1985 and 

worked as a ‘ship 

jumper’ for JSS. 

Get Together for 

Jardine Foundation 

Scholars in Singapore 

A get together for Jardine Foundation 

Scholars currently based in 

Singapore and senior officials from 

selected academic institutions in the 

city-state has been held at Mandarin 

Oriental, Singapore. 

The event, which was attended 

by Jardine Matheson Group 

Chairman Sir Henry Keswick and 

Country Chairman, Singapore 

Boon Yoon Chiang, was hosted by 


Nightingale and Group Corporate 

Secretary Neil McNamara. 

Jardine Scholars in Singapore 

are doing well in their respective 

professions and also participate 

actively in community work. One 

example is lawyer Vikram Nair, who 

was elected a Member of Parliament 

last May from the ruling People’s 

Action Party. 

Since it was established in 1982, 

the Jardine Foundation has granted 

awards to 134 scholars to study at 

selected Oxbridge colleges. 

Centre: Jardine Matheson Group Chairman Sir Henry 

Keswick with some of the Jardine Foundation 

Scholars currently based in Singapore. 

People 35

ENTERPRISE AT WORK 

... Mariátegui Jardine Lloyd Thompson Peru 

An innovative scheme by Mariátegui Jardine Lloyd 

Thompson (JLT) Peru involving teamwork on a large scale 

has created a profitable new line of business for the group 

and improved the lives of several thousand taxi drivers in 

the capital city of Lima. 

The scheme involved JLT setting up a lending market to 

enable taxi drivers in Lima to buy new vehicles run on green 

fuel. This required innovative use of insurance, technology 

for collection of the loan repayments at the petrol pump, 

and GPS monitoring. 

“Three years ago, there was no way a taxi driver could get a 

bank loan to buy a new car, or find insurance cover, because 

both banks and insurance companies were wary about 

providing products for this sector of relatively low-earning 

individuals,” explained Ignacio Mariátegui, New Business 

director of Mariátegui JLT Peru. 

Working with the Association of Taxi Drivers (ATP Partners), 

JLT Peru established a network of interested parties to 

tackle the situation and take advantage of Government 

initiatives to encourage use of ‘green’ fuel. The aim was to 

offer taxi drivers a programme for the renovation/renewal of 

their vehicles and persuade banks to provide these drivers 

with access to loans, through a range of insurance products 

that minimized the banks’ exposure to default. 

“We could see the opportunity, but there were many 

obstacles in our path,” said José Ramón Mariátegui, 

Executive President of Mariátegui JLT Peru. 

“Banks did not trust the payment collection method until 

it was proved it would work. GPS companies were cautious 

because they thought taxi drivers were easy targets for 

thieves and their GPS devices would be stolen. Service 

stations, workshops and car distributors were enthusiastic, 

but had few resources to align themselves with the required 

technology. It took a lot of time and effort to get them 

all around a table and to agree on how to make the ‘Taxi 

Scheme’ work.” 

From left: Gonzalo Montes 

de Peralta, New Business 

Assistant Manager; Ignacio 

Mariategui, New Business 

Director and Felipe Alvarez 

Calderon, Commercial 

Centre Manager, of 

Mariategui JLT Peru. 

Eventually JLT Peru’s leadership and drive won the day. 

Three years later, the Taxi Scheme has facilitated loans 

totalling US$100 million to Lima’s taxi drivers and they are 

receiving the benefits of both medical and income protection 

insurance. The taxi fleet has been renewed with some 5,500 

new vehicles insured, monitored by GPS and using green fuel. 

“Teamwork made all this possible,” said Ignacio Mariátegui. 

“We have improved both the taxi service and air quality 

in Lima, but, most importantly, the quality of life of 

everyone involved.” 

The project has also provided a significant and profitable 

income stream for JLT Peru. In 2010, the ‘Taxi Scheme’ 

generated 10% of the group’s retail revenue. It also won 

the Peru National Business Enterprise Creativity Award in 

November 2010, in the category Financial Services sector. 

Currently JLT Peru is planning to apply the business 

model to other segments of public transport and in other 

developing economies. 

“We are implementing it in Chile and planning to expand it 

to Bolivia, Colombia and Brazil. We are also exploring the 

scheme’s application to the bus system with the same core 

team of partners,” said José Ramón Mariátegui.

Please address your comments or 

suggestions regarding Thistle to the 

Thistle Editor, 

c/0 Group Corporate Affairs, 

Jardine Matheson Limited, 

48/F Jardine House, 

Central, Hong Kong 

gca@jardines.com 

Thistle is published by 

Jardine Matheson Limited on behalf of 

the Jardine Matheson Group.

www.jardines.com

Mandarin Oriental Hotel Group – A Global Luxury Brand - Jardines

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