The European Energy Consumer Checklist

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The European Energy Consumer Checklist

EUROPEAN

COMMISSION

The

European Energy

Consumer Checklist

Citizens’Energy Forum: London

Anthony Doherty,

Unit C2

Electricity and Gas Directorate

DG TREN

27.10.2008


Structure of the presentation

Background

Why is a Checklist necessary

How do measures link together

What are the outputs and outcomes

Next steps

Citizens’Energy Forum: London 27.10.2008

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Background

Energy Policy for Europe January 2007

“Towards a European Charter on the Rights

of Energy Consumers”July 2007

» Generally positive

» Lack of public awareness

» Confusion over existing rights

» Varying levels of implementation

Information Campaign

Third Energy Package

Citizens’Energy Forum: London 27.10.2008

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Why is the Checklist necessary?

Considerable protection already available

Most consumers would switch if there was

choice available with sufficient information

Lack of awareness of existing rights

Confusing situation for consumers

Citizens’Energy Forum: London 27.10.2008

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How do actions fit together?

Information campaign

Third Energy Package

» Independence of regulator

» New roles of the regulator

•Ensure that consumer protection measures in

Annex A are effective

•Monitoring market opening, switching rates,

disconnection rates and household complaints

Information tool: Checklist

Citizens’Energy Forum: London 27.10.2008

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Energy Consumer Checklist

Information obligations

Contracts & billing

Prices, tariffs & monitoring

Free choice of supplier

Connection to the Network

Complaints

Consumer Representation

Social measures

Unfair commercial practices

Foundation list: can be augmented

Citizens’Energy Forum: London 27.10.2008

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Objectives of the Checklist

Information for consumers

Implementation of Directives

Enforcement

Citizens’Energy Forum: London 27.10.2008

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Update

Letters sent to Member States

» A single contact point from each Member

State

» Questions can be augmented

» Dialogue at a national or regional level

Some Member States have notified –but a

much greater number are working on

completion

Citizens’Energy Forum: London 27.10.2008

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Next steps

Checklist; but that is not the end of the story

Member States decide on communication

medium

Agreement at regional or national level

Citizens’Energy Forum: London 27.10.2008

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Thank you for your attention

Citizens’Energy Forum: London 27.10.2008

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