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MetroPCS “By the Minute” Card User Guide - Qpay

MetroPCS “By the Minute” Card User Guide - Qpay

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MetroPCS “By the Minute”

Card User Guide

All Rights Reserved, Incomm/Qpay, Inc

November, 2012


MetroPCS “By The Minute” Card User Guide

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Table of Contents

Section #1: Transaction Tab ................................................................................................... 3

Log into the Qpay Online Payment Center .......................................................................... 3

Enter Login Credentials ...................................................................................................... 4

Provider Selection Screen ................................................................................................... 5

Initial Payment Screen ....................................................................................................... 7

Completed Payment Screen ............................................................................................... 8

Transaction Successful Screen ............................................................................................ 9

Section #2: Search and Cancel Tab ....................................................................................... 10

Cancelling a Payment ....................................................................................................... 10

Finalizing the Transaction Cancellation ............................................................................. 12

Section #3: Report Tab......................................................................................................... 14

Section #4: Preferences Tab ................................................................................................. 15

Section #5: Information Tab ................................................................................................. 16

Section #6: Glossary of Terms .............................................................................................. 17

Section #7: Qpay Customer Service Hours of Operation ....................................................... 22

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Section #1: Transaction Tab

Log into the Qpay Online Payment Center

First, start your Microsoft Internet Explorer web browser. The Qpay Online Payment Center

can only be accessed using this web browser (using versions 8 and 9). Enter the following URL

into your browser’s address bar to access the Qpay Online Payment Center:

https://www.qpay123.com.

You will be prompted with a login page that will feature User Name and Password fields to be

completed. If this is your very first time to this login page, you will also be prompted to enter

the Branch ID of your user location. If you have forgotten your password, you must click the

Forgot Password link to go through the password reset process.

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Enter Login Credentials

Enter your User Name and Password in the Qpay Online Payment Center login page.

Note: If you must enter your Branch ID, then enter that as well.

After doing so, click the Login button to continue.

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Provider Selection Screen

The Qpay Online Payment Center displays the Provider selection screen. Make sure “MetroPCS

By the Minute” is displayed in the Provider field. If this is not the case, then click on the downarrow

icon next to this field to open up the Providers drop-down menu. Simply scroll up or

down until you see “MetroPCS By the Minute”; then make this your selection. Next, swipe the

MetroPCS By the Minute” Card in the Swipe Card device.

The next page you will see is the Payment Page, where the value on the card is automatically

posted to the Payment Amount field.

Continue ahead to the Payment Page (Initial Payment Screen).

Note: If you are having problems with swiping the card, please click on the Having problem

with swipe? link. The following page shows the screen you will see when you click this link.

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Having Problems with Swipe?

The following window is displayed if you clicked on the “having problems with swipe” link.

Even though there is a field displayed on this screen (and where a Card Number may be

entered), do not complete this field. This screen is shown simply to provide you with an

important message from the Qpay system, which is “For cards without a printed card number

on the pack, swipe is the only method of activation that can be used”. After reading and

understanding this message, click on the Cancel button. This will return you to the Provider

Selection Screen.

Try using a different MetroPCS By the Minute card. If this does not work, troubleshoot the

Card Reader device itself. If it is still not working, then you need to contact Qpay Customer

Support at (866) 236-7733.

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Initial Payment Screen

The Payment Page displays similar to what you see above. The following fields are autopopulated

by the Qpay Online Payment Center: Card Number, Provider, Product Name,

Product UPC, Payment Amount, Convenience Fee, and Total to Collect.

The fields you must complete for your customer are: Payment Method and Amount Received.

After entering Payment Method and Amount Received, click the Tab button on your keyboard.

The Change Due amount is then determined and displayed on the screen.

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Completed Payment Screen

Click the Make Payment button to submit your payment transaction request.

Note that clicking the Cancel button will abort this payment transaction request.

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Transaction Successful Screen

After the Qpay Online Payment Center successfully completes the payment transaction

request; you are prompted with the Transaction Successful screen. Notice in the right pane of

the screen that the system summarizes the transaction details by showing, once again, the

Total Collected, the Amount Received, and the Change Due.

The left pane of the screen displays the Provider, Product Name, Card Number, Product UPC,

Qpay Confirmation ID, and Payment Amount.

To generate a receipt in English, click on the Print Receipt in English button. To generate a

receipt in Spanish, click on the Print Receipt in Spanish button. To process another transaction,

click on the New Transaction button.

This concludes our explanation of processing a payment for the MetroPCS “By the Minute”

Card.

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Section #2: Search and Cancel Tab

Cancelling a Payment

To locate a specific transaction, go to the Second Tab featured at the Qpay Online Payment

Center Home Page (the tab next to the Transactions tab). You will be prompted with a screen

that looks like the screen displayed above. You can search for a specific payment transaction

using Phone Number, Confirmation ID, Total Amount, or even search on all transactions for a

specific day. Let us use the latter to locate a transaction to verify its recorded transaction data.

Enter the correct date in the Date field and click on the SEARCH button. The Qpay Online

Payment Center will prompt you with the results of your Search request.

All the information displayed is the Transaction History listing the Date, Account ID,

Confirmation ID number, Payment Amount, Fee, Total Amount Charged, Payment Method, and

more (see following pages).

Note: The Customer has up to 30 days to request a payment transaction cancellation.

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As stated in the previous page, this is what appears in the Search Results window. Notice how

the transaction we completed, as an example in this User Guide, is the most recent transaction

listed in this window. Also notice that there is a red “X” (deletion) icon – clicking on this icon

enables you to cancel the transaction (listed in that row).

Click on this icon.

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Finalizing the Transaction Cancellation

The following window displays.

This is the Cancel Transaction window, where the transaction cancellation is actually

performed. In the Reason field, choose the reason for this cancellation. If you are not sure, use

the drop-down menu to see the possible reasons and then click on the selection that is the best

reason. Click on the YES CANCEL TRANSACTION button.

The Qpay system displays a pop-up window called the Cancellation Confirmation Window. In

this window will be listed the Cancellation Confirmation Number for the payment transaction

cancellation, along with three buttons from which you can choose – to navigate ahead:

Print with POS, Print, and Return to Search Results.

Click on the RETURN TO SEARCH RESULTS button.

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The following screen is displayed.

Notice how the cancelled transactions now appear in red font. This means they have been

cancelled; historical transactions displayed in this window that are not cancelled are displayed

in black font.

This is what will allow you to tell the difference between the two.

Click CLOSE to close this window and end the Transaction Search and Cancel process.

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Section #3: Report Tab

To locate a specific report, go to the Third Tab featured at the Qpay Online Payment Center

Home Page. This is called the Report Tab. You will be prompted with a screen that looks like the

screen displayed above. Enter your Qpay authorized login credentials – User Name and

Password – and then click the LOGIN button.

You will now access the main page for Qpay Reports where you can select the parameters for

the report you want to generate. Should you need additional help with this option, please

consult the User Guide for Qpay Online Reports or contact Qpay Customer Service.

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Section #4: Preferences Tab

To set up your general Qpay Online Payment Center User Preferences, go to the Fourth Tab

featured at the Qpay Online Payment Center Home Page. This is called the Preferences Tab.

You will be prompted with a screen that looks like the screen displayed above.

There are three general categories of preferences you can select: Reports, End of Day Reports,

and General Preferences. The Reports preference addresses Dealer Commission Reports. The

End of Day Reports preference lets you determine the parameters of reports to be generated

in terms of users and machines as well has how far back the report will go (e.g. End of the Day

Report for X days ago, see example above). Finally the General Preferences section allows you

to customize the following – Language, Receipt Details, Manage Users, Personal User Data,

Change Password, Advanced Security, Set up Default Fees, Printer Options, Configure Auto

Logoff, Service Providers, and Setting Up a Default Area Code. Just click on the appropriate link

to the option you want to customize.

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Section #5: Information Tab

To consult with Qpay’s Online Information Center, go to the Fifth Tab featured at the Qpay

Online Payment Center Home Page. This is called the Information Tab. You will be prompted

with a screen that looks like the screen displayed above. Simple scroll down and click on the link

to the Help and Information topic you want to consult.

Depending on the link, an HTML or PDF page will display with information on the topic you have

selected. The Help categories of this page include Contact Qpay, Training, Forms, International

Products, FAQs, and General Information. Close this browser window when finished and then

you can return to the Qpay Online Payment Center Home Page.

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Section #6: Glossary of Terms

Advanced Security – click on this option in the Preferences Tab (General Preferences) to set up

and customize advanced security settings for the Qpay Online Payment Center.

Amount Received – The amount of money received by the customer in the Payment Page.

Branch ID – the Branch ID number of the current Qpay Online Payment Center user.

Browser – the Graphic User Interface software on your screen enabling your web interface. The

browser that you should use to access the Qpay Online Payment Center is the Microsoft

Internet Explorer.

Cancel Button – use this button to cancel the current transaction in process.

Cancellation – the process by which a completed transaction is cancelled.

Change Due – at the Payment Page, this is the amount the customer must receive back, after

the system has determined the difference between the Amount Received and Payment

Amount.

Change Password – use this option in the Preferences Tab (General Preferences) to change

your user password.

Close Button – use this button to close the window that is currently open in the Qpay Online

Payment Center.

Configure Auto Logoff – use this option in the Preferences Tab (General Preferences) to

configure the Qpay Online Payment Center auto logoff setting.

Contact Qpay – use this option (link) in the Information Tab to find out the best way for you to

contact Qpay regarding the question or concern you currently have.

Credentials – the way you formally identify yourself as an authorized user of the Qpay Online

Payment Center, in the form of a User Name and Password.

Dealer (Agent) Commissions – you can select this report in the Preferences Tab. Dealer (e.g.

Agent) commissions are established by formal contract between Qpay and Qpay Authorized

Dealers (Agents).

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Error Message Window – an error message window displays when you have entered incorrect

information into one or more of the data entry fields. For example, if you enter a value in the

Payment Page for Amount Received that is less than Payment Amount, then an error message

window will display informing you of this fact. You will have to close the window by clicking the

Close button. You will be taken back to the appropriate screen where you can correct your

input (data) entry.

End of Day Report – this is a report you can run from the Preferences Tab. Make sure you

select the correct user and date and scope to ensure your report meets your needs.

Forms – this is a Help option from the Information Tab. You can click on two links in this Help

section – Resale Certificate Form and Change Bank Account form.

Frequently Asked Questions (FAQs) – this is a Help option from the Information Tab. You can

click on four possible links in this Help section – Qpay Payment Center FAQ, *123 FAQ, Utilities

and Bill Pay FAQ, and Prepaid PINS FAQ.

General Information – this is the last Help section that displays from the Information Tab.

There are two links you can choose in this Help section – Terms of Use and Need Paper.

Information Tab – The Information Tab is the last tab that displays at the Home Page of the

Qpay Online Payment Center. When clicking on this tab, a new browser window appears that

lists general Information Help sections, each with detailed and specific selections within.

International Products – this is a Help section that can be accessed by clicking on the

Information Tab at the Home Page of the Qpay Online Payment Center. A description of Qpay

International Products is given in both the English and Spanish languages.

Internet Explorer – you must use the Microsoft Internet Explorer web browser to access the

Qpay Online Payment Center. You cannot access the Payment Center site using other browsers

like Mozilla Firefox or Google Chrome.

Left Pane – in both the Payment Page and Transaction Successful Screen, the web browser

displays information that is featured in both left and right panes, which means the left and right

sides of the displayed window in your browser.

Login Button – use the LOGIN button to log into the Qpay Online Payment Center after entering

your valid Qpay authorized User Name and Password into these respective fields.

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Make Payment Button – click on this button to submit the payment transaction request to the

Qpay and Carrier systems after completing all necessary fields in the Payment Page.

Manage Users – you can manage users using this option via the Preferences Tab, accessible

from the Home Page of the Qpay Online Payment Center.

MetroPCS “By the Minute” Card – customer uses this card to make an account payment.

New Transaction Button – this button displays on the Transaction Successful Screen. You can

click on this button to initiate a completely new transaction once you have verified the details

of the information displayed on the Transaction Successful Screen and then wish to continue

ahead with more payment transactions.

Password – this refers to your Qpay authorized User Password.

Payment Amount – this refers to the Payment Amount being made by the customer.

Payment Method – this refers to the Payment Method being used by the customer.

Personal User Data – this information can be managed in the Preferences Tab of the Qpay

Online Payment Center Home Page.

Phone Number – this is the phone number of the customer’s account.

Preferences Tab – this is the fourth tab listed at the Home Page of the Qpay Online Payment

Center. Use this tab to manage user preferences.

Print Button – use the Print button to print out the current screen or window displayed at the

Qpay Online Payment Center.

Printer Options – you can manage Printer Options at the Preferences Tab of the Qpay Online

Payment Center Home Page.

Product – this is the term used to describe a Qpay service or service bundle.

Provider – this is the term used by Qpay to describe the carrier.

Qpay – this refers to Qpay, Incorporated.

Qpay Confirmation Number – this refers to the official transaction confirmation number given

by the Qpay system and that displays in the Transaction Successful screen.

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Refresh Button – click on the Refresh button to refresh the screen or window that is currently

displaying in the Qpay Online Payment Center.

Receipt Details – you can manage receipt details in the Preferences Tab of the Qpay Online

Payment Center Home Page.

Report Tab – this is the third tab listed at the Qpay Online Payment Center Home Page. Clicking

on this tab takes you to the Qpay Online Reports website.

Right Pane – the right pane of the Payment Page contains fields which must be completed for

the transaction request to go through both Qpay and Carrier systems. Also, on the Transaction

Successful screen, the right pane contains summary information about how much the customer

paid toward his or her account and also if they received any change back from the transaction.

Search Tab – this is the second tab that displays at the Qpay Online Payment Center Home

Page.

Search Button – click on this button from within the Search Tab to locate specific transactions

that are recorded in the Qpay transactions database.

Select Language – you can manage the language selection at the Preferences Tab at the Qpay

Online Payment Center Home Page.

Service Provider - you can manage the service provider selection at the Preferences Tab at the

Qpay Online Payment Center Home Page.

Setup a Default Area Code – you can setup a default area code at the Preferences Tab at the

Qpay Online Payment Center Home Page.

Setup Default Fees - you can setup default fees at the Preferences Tab at the Qpay Online

Payment Center Home Page.

Transaction Tab – the Transaction Tab is the first tab at the Home Page of the Qpay Online

Payment Center and that is used to process transaction requests.

Transaction Successful Screen – this screen displays when both the Qpay and Carrier system

have approved and processed a payment transaction. This screen displays a Transaction

Confirmation Number that the customer can use to verify that he or she has paid and can

expect appropriate mobile device services.

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Training – this is a Help section of the Information Tab. Clicking on this Help link will take you to

either an HTML or PDF page that will give you more information about training provided by

Qpay regarding its Online Payment Center.

UPC – Universal Product Code. This displays on the Transaction Successful Screen.

User Name – your Qpay authorized User Name used to log into the Qpay Online Payment

Center and access all tabs – Transactions, Search, Reports, Preferences, and Information.

*************************************************************************

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Section #7: Qpay Customer Service Hours of Operation

Please contact the Qpay Helpdesk (e.g. Customer Service Department) for any further

questions or assistance regarding the Qpay Online Payment Center at (866) 236-7733 or send

an e-mail to helpdesk@qpaynet.com.

Our Customer Service Hours (Option 3, 3)

Monday through Saturday 9 AM to 11 PM EST

Sunday 11 AM to 9 PM EST

After hours you may leave a voice message and a Customer Service Representative will contact

you the following day.

Our Technical Support Hours (Option 3, 2)

Monday through Friday 9 AM to 10 PM EST

Saturday 10:30 AM to 8:00 PM EST

Sunday 11:00 AM to 7:00 PM EST

The Qpay Team

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