MetroPCS “By the Minute” Card User Guide - Qpay

MetroPCS “By the Minute”
Card User Guide
All Rights Reserved, Incomm/Qpay, Inc
November, 2012

MetroPCS “By The Minute” Card User Guide
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Table of Contents
Section #1: Transaction Tab ................................................................................................... 3
Log into the Qpay Online Payment Center .......................................................................... 3
Enter Login Credentials ...................................................................................................... 4
Provider Selection Screen ................................................................................................... 5
Initial Payment Screen ....................................................................................................... 7
Completed Payment Screen ............................................................................................... 8
Transaction Successful Screen ............................................................................................ 9
Section #2: Search and Cancel Tab ....................................................................................... 10
Cancelling a Payment ....................................................................................................... 10
Finalizing the Transaction Cancellation ............................................................................. 12
Section #3: Report Tab......................................................................................................... 14
Section #4: Preferences Tab ................................................................................................. 15
Section #5: Information Tab ................................................................................................. 16
Section #6: Glossary of Terms .............................................................................................. 17
Section #7: Qpay Customer Service Hours of Operation ....................................................... 22
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Section #1: Transaction Tab
Log into the Qpay Online Payment Center
First, start your Microsoft Internet Explorer web browser. The Qpay Online Payment Center
can only be accessed using this web browser (using versions 8 and 9). Enter the following URL
into your browser’s address bar to access the Qpay Online Payment Center:
https://www.qpay123.com.
You will be prompted with a login page that will feature User Name and Password fields to be
completed. If this is your very first time to this login page, you will also be prompted to enter
the Branch ID of your user location. If you have forgotten your password, you must click the
Forgot Password link to go through the password reset process.
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Enter Login Credentials
Enter your User Name and Password in the Qpay Online Payment Center login page.
Note: If you must enter your Branch ID, then enter that as well.
After doing so, click the Login button to continue.
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Provider Selection Screen
The Qpay Online Payment Center displays the Provider selection screen. Make sure “MetroPCS
By the Minute” is displayed in the Provider field. If this is not the case, then click on the downarrow
icon next to this field to open up the Providers drop-down menu. Simply scroll up or
down until you see “MetroPCS By the Minute”; then make this your selection. Next, swipe the
“MetroPCS By the Minute” Card in the Swipe Card device.
The next page you will see is the Payment Page, where the value on the card is automatically
posted to the Payment Amount field.
Continue ahead to the Payment Page (Initial Payment Screen).
Note: If you are having problems with swiping the card, please click on the Having problem
with swipe? link. The following page shows the screen you will see when you click this link.
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Having Problems with Swipe?
The following window is displayed if you clicked on the “having problems with swipe” link.
Even though there is a field displayed on this screen (and where a Card Number may be
entered), do not complete this field. This screen is shown simply to provide you with an
important message from the Qpay system, which is “For cards without a printed card number
on the pack, swipe is the only method of activation that can be used”. After reading and
understanding this message, click on the Cancel button. This will return you to the Provider
Selection Screen.
Try using a different MetroPCS By the Minute card. If this does not work, troubleshoot the
Card Reader device itself. If it is still not working, then you need to contact Qpay Customer
Support at (866) 236-7733.
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Initial Payment Screen
The Payment Page displays similar to what you see above. The following fields are autopopulated
by the Qpay Online Payment Center: Card Number, Provider, Product Name,
Product UPC, Payment Amount, Convenience Fee, and Total to Collect.
The fields you must complete for your customer are: Payment Method and Amount Received.
After entering Payment Method and Amount Received, click the Tab button on your keyboard.
The Change Due amount is then determined and displayed on the screen.
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Completed Payment Screen
Click the Make Payment button to submit your payment transaction request.
Note that clicking the Cancel button will abort this payment transaction request.
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Transaction Successful Screen
After the Qpay Online Payment Center successfully completes the payment transaction
request; you are prompted with the Transaction Successful screen. Notice in the right pane of
the screen that the system summarizes the transaction details by showing, once again, the
Total Collected, the Amount Received, and the Change Due.
The left pane of the screen displays the Provider, Product Name, Card Number, Product UPC,
Qpay Confirmation ID, and Payment Amount.
To generate a receipt in English, click on the Print Receipt in English button. To generate a
receipt in Spanish, click on the Print Receipt in Spanish button. To process another transaction,
click on the New Transaction button.
This concludes our explanation of processing a payment for the MetroPCS “By the Minute”
Card.
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Section #2: Search and Cancel Tab
Cancelling a Payment
To locate a specific transaction, go to the Second Tab featured at the Qpay Online Payment
Center Home Page (the tab next to the Transactions tab). You will be prompted with a screen
that looks like the screen displayed above. You can search for a specific payment transaction
using Phone Number, Confirmation ID, Total Amount, or even search on all transactions for a
specific day. Let us use the latter to locate a transaction to verify its recorded transaction data.
Enter the correct date in the Date field and click on the SEARCH button. The Qpay Online
Payment Center will prompt you with the results of your Search request.
All the information displayed is the Transaction History listing the Date, Account ID,
Confirmation ID number, Payment Amount, Fee, Total Amount Charged, Payment Method, and
more (see following pages).
Note: The Customer has up to 30 days to request a payment transaction cancellation.
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As stated in the previous page, this is what appears in the Search Results window. Notice how
the transaction we completed, as an example in this User Guide, is the most recent transaction
listed in this window. Also notice that there is a red “X” (deletion) icon – clicking on this icon
enables you to cancel the transaction (listed in that row).
Click on this icon.
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Finalizing the Transaction Cancellation
The following window displays.
This is the Cancel Transaction window, where the transaction cancellation is actually
performed. In the Reason field, choose the reason for this cancellation. If you are not sure, use
the drop-down menu to see the possible reasons and then click on the selection that is the best
reason. Click on the YES CANCEL TRANSACTION button.
The Qpay system displays a pop-up window called the Cancellation Confirmation Window. In
this window will be listed the Cancellation Confirmation Number for the payment transaction
cancellation, along with three buttons from which you can choose – to navigate ahead:
Print with POS, Print, and Return to Search Results.
Click on the RETURN TO SEARCH RESULTS button.
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The following screen is displayed.
Notice how the cancelled transactions now appear in red font. This means they have been
cancelled; historical transactions displayed in this window that are not cancelled are displayed
in black font.
This is what will allow you to tell the difference between the two.
Click CLOSE to close this window and end the Transaction Search and Cancel process.
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Section #3: Report Tab
To locate a specific report, go to the Third Tab featured at the Qpay Online Payment Center
Home Page. This is called the Report Tab. You will be prompted with a screen that looks like the
screen displayed above. Enter your Qpay authorized login credentials – User Name and
Password – and then click the LOGIN button.
You will now access the main page for Qpay Reports where you can select the parameters for
the report you want to generate. Should you need additional help with this option, please
consult the User Guide for Qpay Online Reports or contact Qpay Customer Service.
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Section #4: Preferences Tab
To set up your general Qpay Online Payment Center User Preferences, go to the Fourth Tab
featured at the Qpay Online Payment Center Home Page. This is called the Preferences Tab.
You will be prompted with a screen that looks like the screen displayed above.
There are three general categories of preferences you can select: Reports, End of Day Reports,
and General Preferences. The Reports preference addresses Dealer Commission Reports. The
End of Day Reports preference lets you determine the parameters of reports to be generated
in terms of users and machines as well has how far back the report will go (e.g. End of the Day
Report for X days ago, see example above). Finally the General Preferences section allows you
to customize the following – Language, Receipt Details, Manage Users, Personal User Data,
Change Password, Advanced Security, Set up Default Fees, Printer Options, Configure Auto
Logoff, Service Providers, and Setting Up a Default Area Code. Just click on the appropriate link
to the option you want to customize.
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Section #5: Information Tab
To consult with Qpay’s Online Information Center, go to the Fifth Tab featured at the Qpay
Online Payment Center Home Page. This is called the Information Tab. You will be prompted
with a screen that looks like the screen displayed above. Simple scroll down and click on the link
to the Help and Information topic you want to consult.
Depending on the link, an HTML or PDF page will display with information on the topic you have
selected. The Help categories of this page include Contact Qpay, Training, Forms, International
Products, FAQs, and General Information. Close this browser window when finished and then
you can return to the Qpay Online Payment Center Home Page.
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Section #6: Glossary of Terms
Advanced Security – click on this option in the Preferences Tab (General Preferences) to set up
and customize advanced security settings for the Qpay Online Payment Center.
Amount Received – The amount of money received by the customer in the Payment Page.
Branch ID – the Branch ID number of the current Qpay Online Payment Center user.
Browser – the Graphic User Interface software on your screen enabling your web interface. The
browser that you should use to access the Qpay Online Payment Center is the Microsoft
Internet Explorer.
Cancel Button – use this button to cancel the current transaction in process.
Cancellation – the process by which a completed transaction is cancelled.
Change Due – at the Payment Page, this is the amount the customer must receive back, after
the system has determined the difference between the Amount Received and Payment
Amount.
Change Password – use this option in the Preferences Tab (General Preferences) to change
your user password.
Close Button – use this button to close the window that is currently open in the Qpay Online
Payment Center.
Configure Auto Logoff – use this option in the Preferences Tab (General Preferences) to
configure the Qpay Online Payment Center auto logoff setting.
Contact Qpay – use this option (link) in the Information Tab to find out the best way for you to
contact Qpay regarding the question or concern you currently have.
Credentials – the way you formally identify yourself as an authorized user of the Qpay Online
Payment Center, in the form of a User Name and Password.
Dealer (Agent) Commissions – you can select this report in the Preferences Tab. Dealer (e.g.
Agent) commissions are established by formal contract between Qpay and Qpay Authorized
Dealers (Agents).
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Error Message Window – an error message window displays when you have entered incorrect
information into one or more of the data entry fields. For example, if you enter a value in the
Payment Page for Amount Received that is less than Payment Amount, then an error message
window will display informing you of this fact. You will have to close the window by clicking the
Close button. You will be taken back to the appropriate screen where you can correct your
input (data) entry.
End of Day Report – this is a report you can run from the Preferences Tab. Make sure you
select the correct user and date and scope to ensure your report meets your needs.
Forms – this is a Help option from the Information Tab. You can click on two links in this Help
section – Resale Certificate Form and Change Bank Account form.
Frequently Asked Questions (FAQs) – this is a Help option from the Information Tab. You can
click on four possible links in this Help section – Qpay Payment Center FAQ, *123 FAQ, Utilities
and Bill Pay FAQ, and Prepaid PINS FAQ.
General Information – this is the last Help section that displays from the Information Tab.
There are two links you can choose in this Help section – Terms of Use and Need Paper.
Information Tab – The Information Tab is the last tab that displays at the Home Page of the
Qpay Online Payment Center. When clicking on this tab, a new browser window appears that
lists general Information Help sections, each with detailed and specific selections within.
International Products – this is a Help section that can be accessed by clicking on the
Information Tab at the Home Page of the Qpay Online Payment Center. A description of Qpay
International Products is given in both the English and Spanish languages.
Internet Explorer – you must use the Microsoft Internet Explorer web browser to access the
Qpay Online Payment Center. You cannot access the Payment Center site using other browsers
like Mozilla Firefox or Google Chrome.
Left Pane – in both the Payment Page and Transaction Successful Screen, the web browser
displays information that is featured in both left and right panes, which means the left and right
sides of the displayed window in your browser.
Login Button – use the LOGIN button to log into the Qpay Online Payment Center after entering
your valid Qpay authorized User Name and Password into these respective fields.
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Make Payment Button – click on this button to submit the payment transaction request to the
Qpay and Carrier systems after completing all necessary fields in the Payment Page.
Manage Users – you can manage users using this option via the Preferences Tab, accessible
from the Home Page of the Qpay Online Payment Center.
MetroPCS “By the Minute” Card – customer uses this card to make an account payment.
New Transaction Button – this button displays on the Transaction Successful Screen. You can
click on this button to initiate a completely new transaction once you have verified the details
of the information displayed on the Transaction Successful Screen and then wish to continue
ahead with more payment transactions.
Password – this refers to your Qpay authorized User Password.
Payment Amount – this refers to the Payment Amount being made by the customer.
Payment Method – this refers to the Payment Method being used by the customer.
Personal User Data – this information can be managed in the Preferences Tab of the Qpay
Online Payment Center Home Page.
Phone Number – this is the phone number of the customer’s account.
Preferences Tab – this is the fourth tab listed at the Home Page of the Qpay Online Payment
Center. Use this tab to manage user preferences.
Print Button – use the Print button to print out the current screen or window displayed at the
Qpay Online Payment Center.
Printer Options – you can manage Printer Options at the Preferences Tab of the Qpay Online
Payment Center Home Page.
Product – this is the term used to describe a Qpay service or service bundle.
Provider – this is the term used by Qpay to describe the carrier.
Qpay – this refers to Qpay, Incorporated.
Qpay Confirmation Number – this refers to the official transaction confirmation number given
by the Qpay system and that displays in the Transaction Successful screen.
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Refresh Button – click on the Refresh button to refresh the screen or window that is currently
displaying in the Qpay Online Payment Center.
Receipt Details – you can manage receipt details in the Preferences Tab of the Qpay Online
Payment Center Home Page.
Report Tab – this is the third tab listed at the Qpay Online Payment Center Home Page. Clicking
on this tab takes you to the Qpay Online Reports website.
Right Pane – the right pane of the Payment Page contains fields which must be completed for
the transaction request to go through both Qpay and Carrier systems. Also, on the Transaction
Successful screen, the right pane contains summary information about how much the customer
paid toward his or her account and also if they received any change back from the transaction.
Search Tab – this is the second tab that displays at the Qpay Online Payment Center Home
Page.
Search Button – click on this button from within the Search Tab to locate specific transactions
that are recorded in the Qpay transactions database.
Select Language – you can manage the language selection at the Preferences Tab at the Qpay
Online Payment Center Home Page.
Service Provider - you can manage the service provider selection at the Preferences Tab at the
Qpay Online Payment Center Home Page.
Setup a Default Area Code – you can setup a default area code at the Preferences Tab at the
Qpay Online Payment Center Home Page.
Setup Default Fees - you can setup default fees at the Preferences Tab at the Qpay Online
Payment Center Home Page.
Transaction Tab – the Transaction Tab is the first tab at the Home Page of the Qpay Online
Payment Center and that is used to process transaction requests.
Transaction Successful Screen – this screen displays when both the Qpay and Carrier system
have approved and processed a payment transaction. This screen displays a Transaction
Confirmation Number that the customer can use to verify that he or she has paid and can
expect appropriate mobile device services.
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Training – this is a Help section of the Information Tab. Clicking on this Help link will take you to
either an HTML or PDF page that will give you more information about training provided by
Qpay regarding its Online Payment Center.
UPC – Universal Product Code. This displays on the Transaction Successful Screen.
User Name – your Qpay authorized User Name used to log into the Qpay Online Payment
Center and access all tabs – Transactions, Search, Reports, Preferences, and Information.
*************************************************************************
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Section #7: Qpay Customer Service Hours of Operation
Please contact the Qpay Helpdesk (e.g. Customer Service Department) for any further
questions or assistance regarding the Qpay Online Payment Center at (866) 236-7733 or send
an e-mail to helpdesk@qpaynet.com.
Our Customer Service Hours (Option 3, 3)
Monday through Saturday 9 AM to 11 PM EST
Sunday 11 AM to 9 PM EST
After hours you may leave a voice message and a Customer Service Representative will contact
you the following day.
Our Technical Support Hours (Option 3, 2)
Monday through Friday 9 AM to 10 PM EST
Saturday 10:30 AM to 8:00 PM EST
Sunday 11:00 AM to 7:00 PM EST
The Qpay Team
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