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BMC Remedy IT Service Management

BMC Remedy IT Service Management

BMC Remedy IT Service

BMC Remedy IT Service Management Concepts Guide Supporting Version 7.6.04 of BMC Remedy Asset Management Version 7.6.04 of BMC Remedy Change Management Version 7.6.04 of BMC Remedy Service Desk January 2011 www.bmc.com

  • Page 2 and 3: Contacting BMC Software You can acc
  • Page 4 and 5: License key and password informatio
  • Page 6 and 7: Approval processes provided out-of-
  • Page 8 and 9: The role of Company ...............
  • Page 10 and 11: Related publications Table 1: BMC R
  • Page 12 and 13: Related publications Title Document
  • Page 14 and 15: Conventions To upgrade your version
  • Page 16 and 17: User scenarios Table 3 on page 16 m
  • Page 18 and 19: User scenarios Purchasing software
  • Page 20 and 21: User scenarios Allen selects a “n
  • Page 22 and 23: User scenarios Table 7: Purchasing
  • Page 24 and 25: User scenarios Role Actions Explana
  • Page 26 and 27: User scenarios Role Actions Explana
  • Page 28 and 29: User scenarios ■ “Upgrading ser
  • Page 30 and 31: User scenarios Table 10 on page 30
  • Page 32 and 33: User scenarios Role Actions Explana
  • Page 34 and 35: User scenarios Role Actions Explana
  • Page 36 and 37: User scenarios Incident request res
  • Page 38 and 39: User scenarios Table 13: Incident r
  • Page 40 and 41: User scenarios Role Actions Explana
  • Page 42 and 43: User scenarios Note BMC Remedy Inci
  • Page 44 and 45: User scenarios Role Actions Explana
  • Page 46 and 47: User scenarios Table 16: Resolving
  • Page 48 and 49: User scenarios Bob Baxter, the prob
  • Page 50 and 51: User scenarios Role Actions Explana
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    User scenarios registered related t

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    User scenarios Role Actions Explana

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    BMC Remedy ITSM user interfaces The

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    BMC Remedy ITSM user interfaces Fun

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    BMC Remedy ITSM user interfaces In

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    BMC Remedy ITSM user interfaces Not

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    BMC Remedy ITSM user interfaces Spe

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    BMC Remedy Asset Management Icon De

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    BMC Remedy Asset Management Configu

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    BMC Remedy Asset Management Note BM

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    BMC Remedy Asset Management ■ BMC

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    BMC Remedy Asset Management is comp

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    BMC Remedy Asset Management Contrac

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    BMC Remedy Change Management BMC Re

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    BMC Remedy Change Management ■ In

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    BMC Remedy Change Management Approv

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    BMC Remedy Change Management Approv

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    BMC Remedy Change Management Change

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    BMC Remedy Change Management Also,

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    BMC Remedy Change Management Respon

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    BMC Remedy Change Management User R

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    BMC Remedy Change Management ■ Cr

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    BMC Remedy Change Management Activi

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    BMC Remedy Service Desk BMC Remedy

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    BMC Remedy Service Desk managing pr

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    BMC Remedy Service Desk After deter

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    Shared BMC Remedy ITSM application

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    Shared BMC Remedy ITSM application

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    Shared BMC Remedy ITSM application

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    The relationships among the databas

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    Deployable application structure mo

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    Integration model Integration model

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    Architecture of the Requester conso

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    Architecture of the Requester conso

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    BMC Remedy ITSM interfaces field 11

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    BMC Remedy ITSM interfaces CAI plug

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    Internationalization and localizati

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    Licensing model Table 28: Applicati

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    Permission model Common permissions

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    Permission model User access using

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    Permission model Asset Viewer Asset

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    Permission model BMC Remedy Problem

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    Permission model 136 BMC Remedy IT

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    Command Automation Interface The CA

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    Contract Management The user intera

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    Cost module Providing accounting in

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    Cost module Create button is visibl

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    Task Management System Costing in B

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    Task Management System This section

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    Task Management System request is c

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    Mapping of BMC Remedy Asset Managem

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    The role of Company Depending on wh

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    The location structure Company type

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    BMC Atrium Core permissions additio

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    BMC Remedy Approval Server BMC Reme

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    Development concepts relevant to cu

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    Development concepts relevant to cu

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    BMC Service Level Management BMC Se

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    BMC Service Management Process Mode

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    BMC BladeLogic Client Automation 17

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    The main interface for configuring

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    C A B C D E F G H I J K L M N O P Q

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    CI A B C D E F G H I J K L M N O P

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    D A B C D E F G H I J K L M N O P Q

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    form A collection of fields in whic

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    ISO currency code See “currency c

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    O OLA See “operational level agre

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    A B C D E F G H I J K L M N O P Q R

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    A B C D E F G H I J K L M N O P Q R

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    A B C D E F G H I J K L M N O P Q R

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    A B C D E F G H I J K L M N O P Q R

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    A service target that measures the

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    A B C D E F G H I J K L M N O P Q R

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    framework, service request 117 full

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    software license contracts negotiat

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    A B C D E F G H I J K L M N O P Q R

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