NO. 2 2011 - Securitas

NO. 2 2011

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Remembering 9/11
The tenth anniversary
Most Americans vividly remember the
morning of Tuesday, September 11,
2001, when terrorists attacked America,
killing innocent people in New York City,
Pennsylvania and at the Pentagon.
Almost 3,000 people, including security
professionals, police officers, firefighters
and U.S. military personnel, lost their
lives as a result of those attacks. Most of
the victims were from the United States;
however, citizens from more than 90
other countries were killed as a result of
the atrocities.
Securitas USA is recognizing the 10 th
anniversary of the attacks by remembering
the victims, including our security industry
colleagues whose heroic actions prevented
greater loss of life. Soon after 9/11,
a memorial with the names of the security professionals and officers killed at the World Trade Center
was set in place at ASIS International headquarters in Alexandria, VA. Securitas USA and other members
of NASCO (National Association of Security Companies) contributed to this memorial.
We also pay tribute to our American military personnel who have fought so valiantly in the wars since 9/11,
especially those who have given their lives for our country and our Wounded Warriors.
Securitas USA is an active supporter of veterans’ programs across the U.S. and The Wounded Warrior
Project. The Wounded Warrior Project was formed to honor and empower these brave patriots and to raise
awareness and enlist the public’s aid for the needs of injured servicemen and women.
Sincerely,
Santiago Galaz
President
securitas solutions
Bill Barthelemy
Chief Operating Officer
Don Walker, CPP
Chairman

Securitas Solutions Magazine
is published by Securitas Security
Services USA, Inc. and is distributed
to corporate security managers
and other professionals in the
security industry.
Managing editor
Nancy Schwander
production, design & layout
Media Matrix, Inc.
Staff Writers
Joe Allen
Lynne Glovka
Martin Koepenick
photography
Roland Falkenstein
Larry Nichols
securitas Solutions Magazine
Two Campus Drive
Parsippany, NJ 07054
please e-mail address changes,
name changes and story ideas to:
magazine.suggestions@securitasinc.com
All text and photo submissions
become the sole property of
Securitas Security Services USA, Inc.
Securitas is a registered trademark.
© 2011 Securitas Security Services USA, Inc.
All rights reserved.
Securitas USA News
a security industry publication
At Securitas USA, we continue our focus of delivering specialized security solutions for our
clients by focusing on several key areas. Our flat organization gives us the flexibility to stay ahead
of changes in the industry to meet clients’ specific security requirements. Our specialization and
expertise in various vertical markets allows us to add value to security programs. By focusing on
innovation, we can offer clients new technology and training solutions to enhance the services
we provide.
With these differentiators, we are able to provide the organization, specialization, expertise
and innovative ideas that can make a difference. Securitas USA is also committed to improving
the quality of life and enhancing the communities in which we operate through our “community
connections” initiative.
In This Issue:
2 security that supports
compassionate Healthcare
6 safeguarding residential
communities
21 an update on nasco
22 Vigilance dashboards
Win the Future
11 the Value of partnership 28 community connections -
Securitas Canada Holds
Annual Charity Event.
14 a place for new beginnings
and accomplishments
31 company news
18 a High level of service 32 contacts
(Cover photo)
Securitas USA Officer
Jennifer Wright
Rochester, NY

Security that Supports
Compassionate Healthcare
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Attitude may not be everything, but it’s
a key factor considered when selecting
security officers to work at Bridgeport
Hospital. The focus of all hospital
employees and staff, including the
security team, is on health, well-being,
safety and excellent customer service.
“We are customer service driven,”
says Ivan Miranda, Bridgeport
Hospital’s director of Security &
Parking Services. “Patients and
their family members and friends
who come to the hospital already
have enough stress. They don’t
need to be confronted with
heavy-handed security.”
That approach is a major change
from a decade ago when Securitas
USA began providing security
services at Bridgeport Hospital.
Miranda, whose career began as
a Securitas USA officer in 2001,
says that the security force was
“under appreciated, but heavily
depended on” at that time. Now,
he adds, the security team is
respected and plays an integral
role in patient care.
“Our goal is to make everyone’s
time at Bridgeport Hospital as
comfortable and pleasant as
possible,” says Marc Brunetti,
the hospital’s director of Support,
Operations and Case Management.
“Security officers play
an important role in that, since
nearly every patient and visitor
interacts with the security team.”
Everyone entering the hospital’s
main lobby receives a friendly
greeting by a Securitas USA
officer, who checks employee
IDs, registers vendors, and uses
a visitor management system
to check in patients and issue
ID badges to visitors. Directions
and wheelchair assistance are
provided as needed.
At the hospital’s other entrances,
which include access to emergency
room, clinic and rehabilitation
areas, Securitas USA officers
help maintain control in waiting
rooms and help the hospital staff
and patients when requested.
Officers assigned to the psychiatric
unit provide around-the-clock
support to medical technicians,
including assisting with restraint
of unruly and violent patients.
“All of our officers receive
Crisis Prevention Institute
training, which teaches safe
management of disruptive
and assaultive behavior,” says
Barry Carlos, Securitas USA’s
account manager. “The classroom
sessions and training
exercises emphasize actions
that achieve compliance while
handling each situation with
compassion.”
Securitas USA officers continuously
patrol the hospital’s
10 floors and respond to
emergencies when needed.
Vehicle patrols help protect
people and property in the
multi-story parking garage and
other parking areas.
(Left) Securitas USA Officer
Migdalia Williams registers
family members and visitors at
the hospital’s parking desk, as
Kevin Basta, Securitas USA’s
training supervisor, stands by
to offer assistance as needed.
(Left page) Meeting at Bridgeport
Hospital’s main entrance are
(left to right): Julio Colon,
Securitas USA’s operations
manager; Ivan Miranda,
Bridgeport Hospital’s director
of Security & Parking Services;
Marc Brunetti, Bridgeport
Hospital’s director of Support,
Operations and Case
Management; Deborah Warrek,
Securitas USA’s branch
manager; and Barry Carlos,
Securitas USA’s account manager.
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it’s a very busy, inner-city hospital where people
with a full range of illnesses, accidents and injuries
come for help and treatment. We work closely with
the bridgeport police department when law
enforcement is involved.”
Barry Carlos, Securitas USA account manager

From “security headquarters”
in the hospital, supervisors and
officers handle emergency calls
and monitor access control
doors, the fire system, refrigeration
alarms and more than 150
CCTV cameras. Radio contact
with officers is maintained at
all times.
Key Performance Indicators –
ranging from the number and
severity of security incidents
and accidents to the number
of emergency responses and
parking tickets – are documented
and communicated to hospital
employees each quarter. Each
indicator is tracked and discussed
at security supervisor/staff meetings
led by Carlos and Securitas
USA’s Field Service Manager,
Julio Colon.
“The goal is to determine what
the security team can do to
improve overall performance,”
says Colon. “We try to help the
hospital employees and staff in
any way we can.”
Each quarter, Brunetti, Miranda
and Securitas USA managers
visit every hospital department,
and survey employees working
every shift, to ask the question,
“what can we do better?”.
“Responses about security are
always positive and complimentary,”
says Brunetti. “The officers
are truly part of the hospital
team.”
Securitas USA organizes an
annual Security Fair to build
security and safety awareness
among hospital employees and
the community, and participates
in a variety of other hospital
programs and events. In 2007,
the team’s efforts in non-direct
patient care were recognized
when the hospital presented
Securitas USA with its annual
“Make a Difference Award.”
Bridgeport Hospital, founded by
a group of community leaders in
1878, has grown to become a
comprehensive, 425-bed acute
care facility serving Connecticut’s
most populous city. Hospital
operations include a nursing
school founded in 1884 and the
only burn center in the state.
When notified of an incoming
Life Star helicopter, often transporting
a burn victim, Securitas
USA officers immediately secure
the hospital’s helipad and assist
with moving the patient to the
appropriate ward.
More than 2,600 employees and
580 active attending physicians
work at the private, not-for profit
hospital, which is a member
of the Yale New Haven Health
System. Patient care visits each
year include 20,000 hospital
admissions and about 240,000
outpatient treatments in the
emergency department and
clinic, and for same-day surgeries
and outpatient rehabilitation.
“It’s a very busy, inner-city
hospital where people with a
full range of illnesses, accidents
and injuries come for help and
treatment,” says Carlos. “We
work closely with the Bridgeport
Police Department when law
enforcement is involved.”
Securitas USA Branch
Manager Deborah Warrek,
says that incident reporting,
activity alerts, tour verification
and task scheduling at the
hospital soon will be faster and
easier with the installation of
SecuritasVision. Officers will
carry specially equipped PDAs
that can be used to access
information and wirelessly
communicate alerts and report
activity in real-time to hospital
and security management.
Information documented by
the SecuritasVision system will
enable managers to quickly spot
trends and take action to further
improve security performance.
“I’m proud of how our security
team goes ‘above and beyond’
each day to support Bridgeport
Hospital and its staff,” says
Warrek. “The hospital’s approach
to security not only motivates
our team, but also helps hospital
employees and staff safely and
effectively meet the many healthcare
needs of the community.” ¡
Securitas USA Officer Mildred
Calderon greets a hospital
employee at the Children’s
Emergency Center.
(Left page, top) Securitas
USA’s Operations Manager
Julio Colon and Securitas
USA’s 1 st Shift Supervisor
Justin Wells respond to
alarms and monitor CCTV
cameras in the hospital’s
security headquarters.
(Left page, bottom) Timothy
Grajales, Securitas USA’s
officer in charge, prepares
to patrol hospital properties,
which include a several block
area in downtown Bridgeport, CT.
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Safeguarding
Residential
Communities
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In 1663 Sir William Hilton, aboard the good ship
“Adventure,” reported that tall pines, majestic oaks, fertile
soil and ideal growing conditions existed on a 12-mile-long
island off the coast of the New World. Sailors named the
island’s port, Hilton Head, and within a few years, English
settlers had established large plantations on the island and
surrounding areas to grow indigo and cotton.
Developers kept that history in mind as
tracts of land were converted to residential
housing beginning in the 1950s. Today,
carefully planned “plantation” developments remain
a distinctive feature of Hilton Head Island, where
35,000 permanent residents host more than two
million visitors each year.
Securitas USA is the leading provider of contract
security services for the private plantation communities
on Hilton Head Island and beyond, offering a
wide range of residential services.
stringent access control
“We consider Securitas USA services to be an
extension of the amenities we provide,” says Jill
Cox, assistant to the general manager of Moss
Creek, a private golf, tennis, boating and equestrian
community of about 1,000 residences. “The officers
are our goodwill ambassadors, and at the same
time, they know what questions to ask visitors and
what to look for in vehicles.”
A Securitas USA visitor management system is
used at Moss Creek to document arrival times and
print passes for all visitors and contractors, usually
based on residents’ online pre-notification of who
they are expecting and when. Daily or annual fees
are collected from contracting companies that work
in the development, and the visitor management
system indicates whether the fee has been paid or
if payment is due. Vehicle license plates, as well as
each contractor’s driver’s license information and
photograph, are scanned and stored in the system,
and can be quickly recalled for subsequent authorization
and access. Daily activity logs, patrol officer
reports, revenue tracking, and lists of visitors and
contractors on the property are easily compiled
and printed.
In addition to around-the-clock staffing of the
Moss Creek security gatehouse, Securitas USA
officers patrol the 1,068-acre development and
maintain a security presence at the community’s
marina and waterfront swimming complex.
Securitas USA’s gatehouse officer also remotely
controls access to Moss Creek’s new fitness center,
denying entry to anyone without a fitness card
indicating approval to be there.
“The responsiveness and professionalism of
(Securitas USA Site Manager) Randy Connelly and
his staff are outstanding and very much appreciated
in this community,” adds Cox. “They are respected
by our residents and their friendly demeanor is
welcoming to guests, renters and prospective
homeowners.”
experienced law enforcement
At Del Webb’s Sun City development in Beaufort
County, SC, a gated community of more than
7,000 rooftops and over 13,000 residents,
Securitas USA uses the visitor management system
to help control access and document more than
(Left page) Securitas USA
Officer Barbara Youmans
greets residents and guests
at Moss Creek, a private
golf, tennis, boating and
equestrian community near
Hilton Head Island.
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(Above) Securitas USA Officer
Jimmy Woods is AED certified
and carries a portable
defibrillator unit in the vehicle
as he patrols the 1,068-acre
Moss Creek development.
Tonja Flanagan, director of
Community Standards at
Sun City, commends the
Securitas USA team for
its responsiveness and
professionalism.
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100 contractors and as many as 300 guests who
arrive at the main gate each day. Securitas USA
officers also perform many law enforcement duties
as they patrol the 90 miles of private roads within
the community.
“Our officers serving private communities in this
area have the same arrest authority as police do,”
explains Scott Tubbs, Securitas USA branch
manager. “Select officers receive South Carolina
Law Enforcement Division training and are
Red Cross certified in CPR and AED.”
Securitas USA officers at Sun City patrol roads,
write in-house traffic citations, and serve as first
responders in the event of emergencies. In the
case of serious traffic accidents, injuries, or medical
conditions, the South Carolina Highway Patrol,
Beaufort County Sheriffs’ Department and/or EMTs
are summoned, as appropriate. But most incidents
are handled by Securitas USA’s experienced officers.
Securitas USA’s site manager at Sun City, for
example, is Bert Defazio, retired from the New York
Sheriff’s Department, and Assistant Site Manager
Kevin Kamarada, a retired Ohio state trooper. Other
Securitas USA officers at Sun City include Tim
Hunt, retired from the NYPD, Bob Lhotan, a retired
New York police officer, and Mike Bieda, retired
from the Maryland State Police. Patrol Officer
Robert Crewdson retired after 30 years’ service as
an FBI agent.
“It’s an excellent security team that appropriately
and tactfully handles all types of issues,” says
Tonja Flanagan, Sun City’s director of Community
Standards. “They go ‘above and beyond’ to help

safeguard our community, and have even saved
several residents’ lives.”
While on patrol last year, Crewdson, a Red Cross
instructor, noticed a car that had run off the side
of a road. The driver had no pulse, so Crewdson
immediately removed him from the car and used
a portable defibrillator carried in the patrol vehicle
to restore his heartbeat. Crewdson alerted the
security office, and along with another officer,
administered CPR until EMS arrived.
With the driver safely in the care of medics,
Crewdson went to the person’s residence to
inform the man’s wife about what had happened.
He also contacted the man’s son, who lives in the
area, to tell him where his father had been taken
for treatment, and notified the community’s
volunteer group that contacts families that may
need assistance.
Friendly, Value-added Service
At The Crescent, a private, gated community of
about 400 homes, arriving residents and guests
receive a friendly greeting from either Securitas
USA Capt. Kimberly Braxton or Lt. Joyce Brown.
Both officers have years of experience at the site,
and immediately recognize nearly every vehicle
and person who has access to the property – as
well as those who don’t.
“Having those two officers at the gatehouse is a
major comfort factor for our residents,” says Ron
Rossi, a member of The Crescent’s board of directors
and chairman of the community’s 10-member
security committee. “They see a familiar face, and
also know that access is being strictly controlled.”
Rossi appreciates the value-added services that
Securitas USA provides to the security committee
and to all residents, ranging from presentations by
Tubbs on safety and security issues to assistance
with removing the occasional wayward alligator
from a backyard.
Officers Braxton and Brown provide residents,
guests and renters with information and updates
about events, as well as reminders about community
rules and regulations. To help reduce the
frequency of drivers speeding through the
450-acre property, an electronic speed monitoring
sign is used as a reminder of speed limits.
(Left) Randy Connelly is
Securitas USA’s site manager
at Moss Creek. (Top right)
Securitas USA Patrol Officer
Robert Crewdson’s actions
were instrumental in saving
the life of a Sun City resident
last year. Securitas USA uses
a visitor management system
to help control access to the
Sun City community, home to
more than 13,000 residents.
WWW.SecuritaSinc.com 9

(Left to right) Scott Tubbs
and Eddie Leitgeb meet with
Marion Gorczynski, manager
of the Palmetto Hall Plantation
Owners Association.
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responsive professionals
At Palmetto Hall Plantation, Securitas USA Officer
James Green uses his radar-equipped patrol car
to slow down speeders, and issues state tickets
as appropriate. Also in his car is a long pole with
a retractable loop used to catch stray dogs, and
sometimes, itinerant alligators.
The plantation, located on Hilton Head Island,
features 523 residential properties, a 100-acre
nature preserve, and abundant recreation opportunities.
Members of the adjacent Palmetto Hall
Plantation Club enjoy two premier 18-hole golf
courses designed by Arthur Hills
and Robert Cupp
.
“The open spaces on three sides of the plantation
offer beautiful views, but heighten security
considerations,” says Marion Gorczynski, manager
of the Palmetto Hall Plantation Owners’ Association.
“Securitas USA officers do a good job of
maintaining high-profile, responsive security.”
A Securitas USA visitor management system is
used to help control access at the community’s
residential entrance where Officer Greene, who
has worked at the site for six years, is on duty. He
is first responder in the event of emergencies, and
regularly checks on residences when homeowners
are away for extended periods.
“I appreciate that Scott Tubbs maintains good
communications with us and is always available
when we need him,” adds Gorczynski. “I frequently
recommend Securitas USA to other plantation
managers, because they set the standard for
professionalism, experience and service.”
Securitas USA provides security services at seven
residential communities in the Hilton Head area, in
addition to the island’s hospital and two municipal
court buildings. ¡

The Value of
Partnership
“In the past, we thought that using two contract security
companies would give us the advantage of leveraging one
against the other,” says Russell Tooley, vice president of
Tyson Foods, the world’s largest processor and marketer
of chicken, pork and beef products. “But we’ve come to
understand the value of partnering with a single security
company – one that is dedicated, trustworthy, and
understands our business.”
WWW.SecuritaSinc.com 11

(Above) Among the more
than 1,000 Securitas USA
officers who help control
access and check trucks at
Tyson Food locations are
(left to right): Clayton Rodgers,
Travis Roller and Mike Ellis.
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Securitas USA has provided service at various
Tyson Foods sites since 1982, but recently
became the single-source security provider,
serving more than 100 Tyson Foods facilities
across the U.S.
“The culture of our two companies is very similar,”
adds Tooley. “We are both people-intensive, multilocation
businesses that understand the importance
of training and consistency of service. Our mutual
approach to doing business is to agree on a plan,
and then execute against that plan with transparency.”
plant security
A key service provided by Securitas USA is at the
truck gates of Tyson Foods’ plants. Officers check
a total of more than 100,000 trucks at Tyson gates
each week, helping Tyson determine whether
carriers are transporting the right trailers and that
bills of lading are correct, cargo seals are secure,
and the temperature of refrigerated trailers is within
the proper range. In addition, truck gate officers
inspect visitor and contractor vehicles, weigh
trailers and report trailer damage. Those activity
reports, along with other key performance indicators,
are compiled by Mark Nelson, Securitas USA’s
National Account manager, who meets with Tyson
Foods’ global security managers nearly every day to
assess trends and make any necessary adjustments
to security procedures.
“When errors occur – which they obviously do – the
weekly activity reports help put into perspective
how infrequent they are,” says Tooley. “On the other
hand, when security detects a refrigeration issue
on just one trailer, it can prevent a loss of several
thousand dollars of product.”
Other duties handled by Securitas USA officers
at Tyson Foods’ plants include access control and
roving foot and vehicle patrols. Officers check
employees’ photo IDs, and enforce a “clear bag
policy” that requires that everything carried by an
employee be in a clear plastic bag for easy inspection
upon entering and exiting the plant. At several
locations, officers use SecuritasVision PDAs to
document patrols and report items needing attention,
such as safety hazards, gates or doors that
should be locked or unlocked, or abnormal
air pressure, water or temperature readings within
the plants.
“The ability to report and remedy problems
quickly is very important to us,” says Greg Clark,
Tyson Foods’ Global Security manager, noting that
SecuritasVision technology can be used to
immediately call, text or email information and
photos from the scene of any incident. “It helps
us remain in compliance with the health and safety
requirements enforced by USDA inspectors at
each plant.”
Greg Clark and Woody Doss, also a long-time
Global Security manager at Tyson Foods,
developed the company’s security policies and
procedures, recognizing that the needs of individual
plants vary depending on size, the food item
produced, and sometimes, the customer served.
“Certain plants process food products exclusively

for one customer, such as McDonald’s,” says Doss.
“Those customers periodically conduct plant
inspections, and include security audits with
specific requirements.”
The Securitas USA weekly activity reports, plus the
initial and on-going training of all officers working
at Tyson Foods sites, help document the quality of
security services provided. Each officer accesses
Securitas USA’s online Learning Management
System to complete ACT I, II and III training modules,
plus Tyson Foods specific training relating to
access control, truck gate inspections and security
threats. On-site refresher training sessions are
conducted bi-weekly.
“Consistency of security training is important to
us,” adds Tooley. “The confidence that every officer
knows his or her job and how to do it gives us
scalability for expansion, and also helps us quantify
the value of security by measuring compliance
and performance.”
organizational alignment
More than 1,000 officers from 68 Securitas USA
branch locations serve Tyson Foods operations in
27 states. Mark Nelson works closely with every
Securitas USA branch manager providing service at
Tyson Foods sites, and is the single point of contact
for Tyson Foods management.
“Securitas and Tyson Foods are a good fit culturally
and organizationally,” says Jack Serpas, Securitas
USA region president. “Our branch infrastructure
gives us the ability to execute locally and also to
strategize globally to provide consistent delivery of
high-quality service wherever it’s needed.”
Securitas USA support to Tyson Foods extends
internationally, with Pinkerton Consulting & Investigations
and other related and affiliated companies
assisting with incident and background investigations,
travel advisories and emergency evacuations.
At Tyson Foods headquarters in Springdale, AR,
Securitas USA officers help control access and
document photo IDs scanned by the 2,200
employees who work there. From a main reception
desk, Securitas USA officers also register visitors,
monitor the headquarters CCTV system and
respond to fire alarms at plant locations nationwide.
Foot patrols at the headquarters include office
areas and Tyson Food’s Discovery Center, where
new protein-based and prepared food products are
developed in test kitchens and labs.
“We calculate the cost of security per pound of
product,” concludes Tooley. “Securitas USA’s reporting,
technology and execution make it easy for me
to document the important contribution of security
to our operations.” ¡
(Left to right) Jack Serpas,
region president, Securitas USA;
Russell Tooley, vice president,
Tyson Foods: Greg Clark, Global
Security manager, Tyson Foods;
Leslie Osborne, area vice
president, Securitas USA;
Mark Nelson, national account
manager, Securitas USA;
Woody Doss, Global Security
manager, Tyson Foods.
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A Place for
New Beginnings
and Accomplishments
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Security is a priority at Wilson Commencement Park,
a residential community of single parents and children
from struggling economic areas of Rochester, NY.
More than 75 percent of the residents are previous
victims of domestic violence.

First, we give the family a safe and secure environment,
and then we begin addressing their other needs. the
goal is to provide the education, training, life skills
and encouragement they need to succeed in their work,
family and community life.”
Wanda Acevedo, director of Programs for the non-profit agency
Wilson Commencement
Park, conceptualized
by the Family Foundation
of Xerox founder Joe
Wilson and his wife, Peggy, in
1991, has become a nationally
recognized model for successfully
guiding homeless families
to self-sufficiency and financial
independence. Families have
the opportunity to live in one of
Wilson Commencement Park’s
68 two- and three-bedroom
townhouses and apartments
for up to two years, working
with Family Life Coaches who
develop an Individual Program
Plan for each resident.
Family Life Coaches help residents
set and achieve education
and training goals, effectively
budget and manage money,
and gain and retain meaningful
employment. Longer-term, they
also assist residents with transportation
needs and with locating
and transitioning to permanent
housing. Weekly Life Skills Academy
workshops on parenting,
health and wellness issues, and
personal growth enable residents
to gain the skills and confidence
that promote self-sufficiency.
And, a Residents’ Council meets
monthly to discuss issues and
share ideas for improving Wilson
Commencement Park as a
community.
Wilson Commencement Park’s
Early Learning Center (ELC),
accredited by National Association
for the Education of Young
Children under new rigorous
standards, offers affordable
child care for all Rochester-area
children age six weeks to 12
years old. More than 150
children participate in the
ELC programs, including the
pre-kindergarten and school-age
tutoring programs, as well as the
learning center’s literacy-based
summer camps.
tightening security
Two years ago, Securitas USA
Branch Manager Kenneth
Rolland suggested some
changes at Wilson Commencement
Park designed to better
document the residents, children,
parents, teachers, administrators,
case workers, staff members,
(Left page) Wanda Acevedo,
director of Programs at
Wilson Commencement
Park, supervises playtime for
children attending the Early
Learning Center program.
At the lobby entrance,
Securitas USA Officer Kristen
Messare uses the visitor
management system to
register guests and document
hours worked by the facility’s
teachers and employees.
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guests and volunteers authorized
to be on the campus – and deny
entry to others. His recommendations
included installation of a
Securitas USA visitor management
system.
The system’s database contains
a profile page and photograph
of every person authorized to
be on campus, and records the
date and time of each person’s
entrance and exit. For expected
guests and visitors, a profile page
with pertinent information is
quickly completed and photograph
taken for a photo ID badge.
“The system documents who’s
on campus and who’s visiting
whom,” says Acevedo. “Our ability
to effectively restrict access
and efficiently enforce the guest
pass policy 24/7 gives residents
a sense of calm and security that
truly has changed the culture of
our campus.”
From the lobby entrance,
Securitas USA officers monitor
CCTV cameras and use the
visitor management system to
control access during overnight
hours. The visitor management
system also is used to document
hours worked by the facility’s
teachers and other employees,
eliminating the need for a time
clock and time cards.
celebrating 20 years
of success
Wilson Commencement Park
has served nearly 700 families
and thousands of children since
its inception in 1991, and a
survey of past residents indicates
impressive results. A majority
of residents have completed
high school, received vocational
training or attended college; 81
percent are gainfully employed;
and nearly all are off welfare,
securely housed and better
equipped to provide for
their children.
That success demonstrates that
with a dedicated staff, tireless
volunteers, community support,
and a secure and nurturing environment,
it is possible to end the
cycle of poverty.
“Wilson Commencement Park
is a real asset in the Rochester
community, and we’re happy to
help maintain a safe place for
everyone they serve,” says Suzen
Greene CPP, Securitas USA area
vice president. ¡
(Left to right) Suzen Greene,
Securitas USA area vice
president, meets with
Wanda Acevedo, Wilson
Commencement Park’s
director of Programs,
and Kenneth Rolland,
Securitas USA branch manager.
(Left page) Securitas USA
Officer Jennifer Wright helps
ensure the safety of children at
Wilson Commencement Park.
On the quilt shown on the left,
the residents are represented
by the footprints as they walk
on the path to self sufficiency.
WWW.SecuritaSinc.com 17

18
securitas solutions
A High Level

Despite the turbulent real estate market, luxury high-rise
living along San Diego’s waterfront has enduring appeal.
A building in a desirable location offering the right finishing
touches, unrivaled amenities and superior services quickly
attracts discerning buyers.
of Service
That is the case for Bayside at the Embarcadero,
a 232-unit high-rise condominium and
townhouse community featuring expansive
views and a location in the heart of San Diego’s
vibrant downtown. Since completion of the complex
in June 2009, nearly all of the units have been sold
at prices ranging from $500,000 to $3.2 million.
“This property is the nicest in the area, with
the best amenities,” says Kingsley McLaren,
general manager of Bayside at the
Embarcadero. “When you complement
that with an attentive and responsive
staff, it really distinguishes the property.”
The 36-story building features a
conference room, wine-tasting lounge,
screening room, pool, spa, outdoor grilling
area, sauna, steam room and fitness
center, as well as 24/7 concierge and
door service provided by Securitas USA.
“We call the Securitas officers ‘attendants,’
even though they obviously provide a
security presence,” explains McLaren.
“Their role is to help control access, and
also to facilitate and assist with a range of
residential services.”
concierge service
Front desk attendants use SecureConcierge, a
turn key online platform, to provide high quality,
full-service concierge services to residents and
guests around the clock. Through a customized
dashboard, SecureConcierge offers immediate
access to event calendars, local activities, and
dining and entertainment opportunities. In addition,
attendants use the system to quickly document
services, register guests and communicate with
residents, including notification of package, laundry
Securitas USA Kiosk Attendant
José Romoro (far left) assists
residents and guests at the
Bayside at the Embarcadero
lobby and parking entrances.
Front desk attendant, David
Ramirez (above) uses
SecureConcierge to quickly
document services, register
guests and communicate
with residents.
WWW.SecuritaSinc.com 19

Securitas USA Branch
Manager Marie Picanza (left)
meets regularly with
Matthew Day (center),
assistant general manager,
and Kingsley McLaren,
general manager of Bayside
at the Embarcadero.
20
securitas solutions
and dry cleaning deliveries. Paperless package
tracking is handled by scanning each package
upon arrival and using a signature pad to document
pick-up. The system also is used to request maintenance
and services, and to notify residents of
the arrival of vendors and contractors.
“SecureConcierge is being used at several highrise
residential properties, and it’s proven to be a
very helpful and efficient way to communicate with
residents and provide concierge service,” said Marie
Picanza, Securitas USA branch manager. “Its ‘green’
approach streamlines operations and enhances
service, while essentially eliminating the need for
sign-in sheets and most other paperwork.”
At Bayside at the Embarcadero, a Securitas USA
kiosk attendant also is on duty around the clock,
assisting residents and guests with duties including
parking, unloading groceries or luggage, and calling
for taxis. During the third shift, the kiosk attendant
conducts rounds throughout the complex using a
SecuritasVision PDA to verify tours and report any
security incidents, equipment malfunctions, safety
hazards or other issues to be addressed by building
management.
“The daily activity reports from Securitas help us
identify and prepare for problems before they
occur, and to be responsive when unexpected
situations arise – factors that are critical to successful
building management,” adds McLaren, who is
affiliated with The Prescott Companies, a leading
property management firm.
disaster preparedness
McLaren has assembled a variety of equipment,
supplies and first-aid kits that are available to residents
in the event of a building problem or a major
disaster, such as a fire or earthquake. Securitas USA
attendants participate in regular “all-hands” training
sessions in emergency response procedures at
the site.
“In my nine-year relationship with Securitas,
I have always received superior employees who
are trainable, conscientious, and responsive,” says
McLaren. “They are customer service-oriented
and have great people skills, as evidenced by the
positive comments about our attendants that I
receive from residents and guests.” ¡

An Update on NASCO
It is the mission of the National Association of Security Companies
(NASCO) to promote standards and professionalism for private security
officers within the contract security industry. NASCO is the nation’s
largest contract security trade association and it represents private
security companies that employ more than 250,000 of the nation’s
most highly trained security officers serving every business sector.
In May 2011, NASCO held its annual D.C. Summit to discuss the most
pressing issues facing the private security industry and to hear an
update on federal and state legislative issues that affect the industry.
Jim McNulty, (pictured above) executive vice president, Securitas
Security Services USA, serves as chairman of NASCO, and welcomed
the attendees, “As security industry leaders and NASCO members, it
is important to meet to keep abreast of the regulatory and legislative
issues that affect our industry. Collectively we are helping to improve
training and screening standards while increasing the professionalism
of the security industry.”
Attendees heard from Bill Miller, senior vice president and National
Political director with the U.S. Chamber, who gave a preview of the
2012 election and a perspective on key House and Senate races.
Douglas Smith, assistant secretary, Department of Homeland Security,
spoke about the partnership between Homeland Security and private
security and asked for help on spreading the news about the Department’s
current “If You See Something, Say Something” campaign.
(See sidebar for ways you can help.)
Other highlights included labor and employment presentations from
Glenn Spencer, executive director, Workforce Freedom Initiative,
U. S. Chamber, who spoke about federal labor and employment issues
coming from the National Labor Relations Board. Steve Amitay,
NASCO’s Federal Legislative Counsel, commented on pending legislation
affecting the industry. Barry Bradley, managing partner of Bradley
and Gmelich, discussed wage/hour and employment law trends in
California and their potential impact on other states.
At the close of the information-packed two-day meeting, it was clear
that NASCO is the voice of contract security as it advocates views and
concerns to Congress, federal agencies, state legislators, the courts
and the public. ¡
The “if you see something, say something”
campaign was first introduced by Department of
Homeland Security Secretary Janet Napolitano in
July of 2010 and has gained significantly more
recognition since then.
This public awareness campaign, originally introduced
by New York’s Metropolitan Transportation
Authority, underscores the basic belief that homeland
security begins with ‘hometown security’ and
that all citizens can play a key role in keeping our
nation and its infrastructure safe. The public is asked
to report suspicious behaviors and situations (e.g.,
backpacks left unattended, packages left in remote
locations, etc.) to local law enforcement authorities
or by calling 911.
To date, the program has been launched by Amtrak,
the general aviation community, the American Hotel
and Lodging Association, all federal buildings across
the country protected by the Federal Protective
Service, large retailers such as the Mall of America
and Walmart, and the NFL, NBA and NCAA.
For private security companies, this initiative is
particularly relevant since it can be directly linked to
a responsibility of security officers to “Observe and
Report.” Some tips on keeping a watchful eye include
the following:
Watch for:
y packages that contain attached batteries, wires,
cell phones, or notes.
y suspicious behavior such as individuals who
abandon a package, and then hastily depart.
y packages that emit a suspicious cloud, mist,
gas or odor.
y someone trying to enter a restricted area.
A critical element of the program is to be sure that
civil rights are not diminished by these efforts to
report suspicious activities. “if you see something,
say something” is based on observed behavior,
rather than appearance, beliefs, thoughts, ideas and
expressions of individuals.
If you are interested in implementing the “if you see
something, say something” campaign at your
organization, or would simply like more information
about the program, visit: www.dhs.gov and click on
Hometown Security. ¡
WWW.SecuritaSinc.com 21

Vigilance Dashboards
Win the Future
Personalized, interactive dashboards & the eyes observing
them are transforming security responsiveness
Vigilance is an important new offering
from Pinkerton Consulting & Investigations
(C&I). Individuals with dynamic backgrounds
from the civilian and military intelligence
fields, as well as traditional security,
comprise the Global Risk Group team.
22
securitas solutions
Based in San Francisco, CA, the group’s
charter is to be a premiere resource for
delivering innovative, dependable and
cost effective situational awareness
solutions for its clients.

Traditionally, a security
officer made smart decisions
based upon training
and his or her own intelligence to
quickly respond to a risk situation.
Now, the Pinkerton C & I Global
Risk Group (GRG) team stands
alone with Vigilance, built on
the patented TIES (Trusted Information
Exchange Service) platform
to sort through a multitude of
private and public information
feeds, almost instantly bringing
essential word, graphic, video
and sound messages to the
surface, empowering officers,
management and customers,
and delivering a competitive
advantage.
According to Brian McNary,
director of Pinkerton C & I’s
Global Risk Group, “The launch of
Vigilance interactive dashboards
represents the first securityspecific
service application of its
kind. Vigilance dashboards are
personalized for and around
facilities, CEOs, journalists in
harms way, first responders,
celebrities, even corporate reputations—and
the security teams
in place to help provide safety
and business continuity. Having
clear and vital information at your
fingertips from a wide array of
resources empowers everyone
involved—because the power
of immediately accessible, time
sensitive and relevant information
simply allows us to respond
better and faster to emerging
situations.”
TIES came about as a response
to the 9/11 attack on the World
Trade Center, resulting from a
comprehensive governmental/
private sector investment, aiming
to allow trillions of bits and bytes
of threat-related data to filter
through as clear, actionable information—tailored
to a corporation
or organization’s design criteria.
Adds Robert Dodge, vice president
of Pinkerton C & I, “All risk
situations are unique, and require
individualized services. Vigilance
is customized to give our managers
and agents both a ‘big
picture’ and micro view of what
matters to their customers’ specific
needs at a given moment.
Based upon robust filters, which
propel valuable information to
the dashboard, a single person
or small team can make insightful,
critical decisions. A good
security person becomes a great
security person, and a great one
is elevated even more.”
From assignments as simple
as guarding a building to more
complex supply chain security
management, the mechanics of
Vigilance are the same. Your interactive
dashboard delivers vital
information the way you need it.
Says McNary, “The GRG can’t
change events themselves, but
we can alter the outcome, or
sequence of actions that follow.
We can give Securitas USA, its
affiliates and Pinkerton C & I
members and clients a powerful
advantage by understanding
what is happening in relation
to their assets and operations,
allowing them to adopt the most
appropriate response measures.
A single Tweet from a social
network can be equal to an entire
high-level report; crowd-sourced
information pulled from social
media is “the new news.” Better
yet, when combined with a range
of other information streams,
clients are able to have a better
view of their market strengths
and vulnerabilities, allowing them
the ability to make informed
strategic decisions and capitalize
on perhaps otherwise unnoticed
opportunities. Since launching
Vigilance, we have captured the
lead in social network-derived
emergency and security intelligence,
harvesting real-time data
from posts by individuals on the
scene of a crisis.”
Vigilance results speak for themselves, as revealed
by a few scenarios and actions taken below:
Global news provider dashboard:
Near real time Tweets in Arabic and English reveal
imminent danger to foreign correspondents in a building
on Cairo’s Tahrir Square.
Major retail chain dashboard:
Real time video, police alerts, social media and news
reports fuse with agent reports to provide advance
warning of social unrest in Oakland.
corporate security dashboard:
(Below) Robert Dodge, (right)
vice president Pinkerton
C & I and Brian McNary,
director Pinkerton C & I
Pinkerton C & I team following police reports, input from
onsite security and Tweets from crowd outside regional
headquarters concerning potential violence from strike.
WWW.SecuritaSinc.com 23

Scott Gardner, senior analyst
with the Global Risk Group,
adds “Our Vigilance dashboard
support recently helped with
security to protect stars of a hit
TV series, while they met with
fans across America. However,
in addition, we followed up with
a report on what fans said about
the events and the stars themselves.
We contributed to future
business decisions, something
beyond our normal scope.”
Another key member of the
team, Global Risk specialist
Derick de Jesus, continues to
explore ways to stream in information,
and designs dashboards
which provide an optimized view
of the total security state and
business objectives. As he says,
“All of us know what it means
to work in the field and we take
our commitment to those we
support very seriously. Vigilance
represents our know-how and
experience, and over time will
include the collective intelligence
of thousands of agents and
officers.”
Keeping customers
As Brad Van Hazel, president,
Global and National Accounts,
Securitas USA, sees it, “Vigilance
is a robust tool to help us be
proactive with our clients. From
a business continuity standpoint,
we will become more integrated
with clients. Whether it’s a tsunami,
or a biohazard spill, we will
be ahead of the curve in terms
of knowing the facts first, and
being able to act. As some of our
global customers move toward
Vigilance, they will integrate
the capabilities with their own
systems in place. In turn, staffing
requirements will be at a higher
level for both short and longterm
assignments, where we can
step up to the task.”
Van Hazel suggests that being
first in mind with the CEOs of our
valued customers will happen
increasingly when they have
(Continued on page 29)

Using the Vigilance dashboard
Scott Gardner, (left) senior analyst,
Global Risk Group and Derick de Jesus,
Global Risk Group specialist blend into
everyday life on the street.
How Vigilance
Adds Value for You
Vigilance is a web-based interactive capability
presented through a dashboard, based upon a
family of proprietary and off-the-shelf software tools.
TIES, the centerpiece of Vigilance, is an important
patented breakthrough, resulting from the U.S.
government’s commitment of hundreds of millions
of dollars in cooperation with the world’s leading
software and risk experts, following the attack on
the World Trade Center.
Vigilance sorts through massive amounts of private
and public data, filtering to convey only essential
information and visualizing it for security teams and
customers. This unprecedented capability not only
delivers time-sensitive information vital to handling
risk in a more comprehensive manner, but it also provides
a direct benefit to enterprise business continuity.
While Vigilance was designed to be a powerful
security tool, it’s already migrating into the business
intelligence arena, employed by CEOs to advance
their brands and win out over competition.
Vigilance display modules present a wide range
of information in the form of images, video, voice,
graphics and documents, as well as specially formatted
alerts. Types of information brought into the
environment range from 9-1-1 data to breaking news
stories, and from flash flood advisories to traffic flows
and weather radar. Internal incidents and assets can
be imported and displayed, as well, allowing a layered
but holistic view of the entire enterprise. Clients can
subscribe to world news, and specific communities
of information designed for their individual needs.
Advanced filters allow the user to tailor what information
is displayed, what incidents generate email
or SMS text alerts to specified personnel, and define
areas and times of coverage.
Each “community” information area is constructed to
fuse types and sources of information relating to a
specific geographic area or subject matter. Subscribers
can be members of multiple communities – as many
as necessary to achieve total awareness of events and
conditions potentially impacting their operations. ¡
WWW.SecuritaSinc.com 25

26
imagine yourself in the cockpit of the fastest vehicle ever
designed, where you can create, and recreate a dashboard
to fit your exact and changing needs. in the world of security,
we provide the essential documents, maps, news and video
to raise vigilance to a standard previously inconceivable.
Brian McNary, director of the Global Risk Group at Pinkerton C & I
Case Studies
ceo travel
and executive
protection
Major Vital
services
client
Mehserle
trial updates
securitas
leadership
Global asset
Matrix
securitas solutions
In conjunction with close protection and security driver services, Vigilance has
been used to directly support the visit of a major healthcare organization’s CEO
to Bangladesh. In this instance, information was automatically provided to the
analyst assigned to oversight the trip, who in turn forwarded information of
significance to the project manager, detail leader, and embedded executive
protection staff. The notification filters were set-up to provide alerts only of
events inside Bangladesh, and only over a specific number of days.
One client engaged the GRG to maintain all-source/all-hazard awareness and
early warning on organized labor issues, which could adversely impact their vital
operations. Vigilance spread a net over key phrases in news services, monitoring
social networking sites, blogs and specific individuals, receiving newsletters and
other updates on the labor entities involved. GRG delivered real-time awareness
to key risk managers, and provided useful analysis of the threat status.
In the recent case of the Mehserle trial verdict being important to planning and
operations of businesses in the Oakland, CA area, GRG was able to provide
background information, updates on court proceedings, verdict announcement,
and area transit impact to a short list of Securitas USA leadership, to promulgate
within their organization and to their key contacts. This type of information provision
is a capability of Pinkerton’s GRG, which can be leveraged as needed
to increase Securitas and Pinkerton operational awareness and influence.
The GRG has evolved the means of accessing documents, vital contact information
and real-time GPS asset locations, making them accessible on an as-needed
basis to provide yet another tool for Pinkerton and Securitas USA managers to
respond quickly and confidently to emerging situations.

(Continued from page 26)
their own dashboards. He adds,
“Even when we are not actively
involved in an assignment on
their behalf, we will be present
through their own Vigilance
dashboards.”
Van Hazel also points out that
Vigilance needs to be fully understood,
tested and employed
by regional managers at Securitas
USA. “We can be more effective
ourselves with Vigilance as an
internal tool. The better each of
us understands the potential,
the greater the value will be
to customers.”
In the words of Jack Zahran,
president of the Global Solutions
Enterprise Division, Securitas
USA, “Vigilance is a differentiator,
offering meaningful value to
our customers, because we can
provide information aligned with
their business concerns, not just
traditional security deliverables.
In fact, Vigilance is transformative.
We can more effectively
mitigate risk and support them in
their core businesses. Vigilance
brings information to the top,
not available from other sources.
Social media tracking is now
on the radar. When bloggers
say bad things about customer
brands, we can easily bring this
to their attention.”
Continues Zahran, “Internally,
Vigilance dashboards are already
allowing our management a
competitive advantage. We are
raising our own expertise with
this kind of technology. We can
aggregate all from a wide range
of intelligence channels, from
open source to subscribed.
The visual display allows for any
corporate executive to connect
the dots quite quickly. Our team
at Securitas USA has the ability
to deliver added value with Vigi-
lance, because our know-how
can notch up performance quite
quickly. When you are swimming
in a wide range of data feeds, an
experienced eye can make correlations,
and produce actionable,
meaningful results. In a similar
way, customers
bring another skill set to interpret
situations and trends relating to
their brands.”
McNary continues, “Because
we supply real-time situational
intelligence, anytime, anywhere,
this allows our customers to be
‘the smartest people in the room’
in every crisis. This doesn’t just
give us a better view of what’s
happening now, it provides us a
glimpse into the future, allowing
us to align our protective assets
more effectively with our vulnerabilities.
With shrinking security
budgets, and operational exposure
increasing with the growth
of international commerce, making
the best use of our security
dollars is vital.”
Since the time of this writing,
it was predicted that Vigilance
dashboards would likely be on
the big screen in control rooms.
This has already occurred, and
the culture of constant improvement
within the Global Risk
Group ensures the next Vigilance
innovation is just around the
corner. Adds McNary, “We have
a vision of integrating Vigilance
within Pinkerton and Securitas
USA and global affiliate operations.
We want to harness the
collective information and
experiences of our co-workers,
to make us better security practitioners
and benefit our clients
in ways we only dreamt of ten
years ago.” ¡
WWW.SecuritaSinc.com 27

Securitas Canada Holds
(Above) Bryan Little of
the Winnipeg Jets faces
off against Sam Gagner of
the Edmonton Oilers at the
Securitas Canada-sponsored
NHL/Media Celebrity Game.
James Evans (center),
founder of the annual charity
event, is joined by Toronto
Marlies mascot Duke the
Dog and Toronto Maple
Leafs mascot Carlton Bear.
(Right) The Securitas
Corporate and Securitas
GTA teams battle for
the Securitas Canada
Championship Cup.
28
securitas solutions
On July 23, eight teams
of Securitas Canada
colleagues, their family
members and friends – along
with several local celebrities and
National Hockey League stars –
faced off in the annual battle for
the Securitas Canada Championship
Cup. Fans cheered the
winning teams at each stage of
the day-long tournament, held
at the MasterCard Centre for
Hockey Excellence in Etobicoke,
Ontario, the new, state-of-the-art
training facility of the Toronto
Maple Leafs.
And Has Fun Doing it.
“It’s all great fun,” says James
Evans, Securitas Canada’s
National Quality, Health and
Safety manager, who founded
the annual charity event in 2004
and continues as tournament
organizer with the help of Country
Coordinator Sherri Mizrachi.
“More and more people get involved
every year, and I’m proud
of what we’ve accomplished.”
The first Securitas Canada Cure
for Cancer Ball Hockey Challenge
was held in honor of two Securitas
Canada colleagues who had lost
their battle with the disease.
A small group of employees
raised a minimum of $75 each
in contributions to the Canadian
Cancer Society that first year,
and gathered for a day of fun
playing ball hockey. Since then,
the event has steadily grown,
gaining major media attention,
client sponsorships, and participation
by Securitas Canada
colleagues throughout the
country. More than $100,000
has been raised to support
cancer research and treatment
since the event began.

Annual Charity Event…
“Nearly everyone has been
touched by cancer in some way,
either personally or at the hand
of a family member, relative or
friend,” says Dwayne Gulsby,
CPP, Securitas Canada president.
“The tournament pays tribute to
those who have battled cancer
or are currently in the fight. It’s a
great way to honor their courage
and also is a meaningful way to
provide grass-roots support in
our communities.”
This year, more than 150
Securitas Canada colleagues,
family and friends attended
the tournament. Participants
attempted to match the athleticism
and skills of Bryan Little,
right wing for the Winnipeg Jets,
and some of his NHL friends,
including Sam Gagner (Edmonton
Oilers), Andrew Cogliano
(Anaheim Ducks), Ryan Ellis
(Nashville Predators), Brandon
Pirri (Chicago Blackhawks) and
P. K. Subban (Montreal Canadiens).
“A lot of us do charity events
during the summer to keep
in shape and to support good
causes,” says Little,
who is the son of John
Little, a former Securitas
Canada employee, and is
participating for the third
consecutive year. “We have a
good time and it gets surprisingly
competitive.”
Kate Beirness and Katherine
Dolan of TSN, Canada’s
top sports television
network, covered this
year’s event, mingling
with autograph-seekers
for a chance to get
WWW.SecuritaSinc.com 29

(Above) John Coletti (left) and
John Watson were among
the Securitas Canada winners
of the “Shave for the Brave”
fundraising contest. Shavers
are Dwayne Gulsby and Kirsty
McMurtrie.
(Right) Tyler Evans awaits
a shot on goal against
goaltender Dave Foster.
30
securitas solutions
comments from the NHL players.
Prominent sponsors included
Unisync, a premier uniform and
promotional products company
that contributed $5,000 for the
second consecutive year and
also donated player jerseys.
Proud supporters of the event
included the Toronto Maple
Leafs Hockey Club and the
Toronto Marlies Hockey Club.
Mid-day activities organized by
Securitas Canada colleagues
featured a “Shave for the Brave”
challenge in which all employees
raising a minimum of $1,000 in
contributions had the “honor” of
having their heads shaved. As
a result, five Securitas Canada
employees – John Coletti, John
Watson, Perry Clarke, Jenakan
Vasanthiran and Montgomery
Saarvala now have very
smooth heads.
At the end of the day, the
Securitas Canada corporate
team edged out Chris Nestor’s
team of family and friends in the
championship final, 5-3. More
importantly, contributions in excess
of $25,000 will be donated
to the Canadian Cancer Society.
“We really appreciate our sponsors,
supporters and individual
contributors,” says Evans. “The
event keeps getting bigger each
year, and it’s an honor to help out
such an important cause.” ¡

Company News
Jonathan Katz – Vice president of sales
Jonathan Katz was recently appointed the Vice President of Sales for the North Central Region.
He has been with Securitas USA as a business development manager in the Southern Illinois/ Eastern
Missouri market for 10 years. During the last 5 years, Katz has consistently been a top 10 sales producer
in the country.
Katz’s skills have made him a valuable trainer for many new business development managers in the
region and his knowledge of the market and tenacity to always have a full and flowing pipeline make
him a great example to others. Prior to joining Securitas USA, Katz owned his own business in Arizona
and learned a lot from his entrepreneurial experience that benefits him today. Katz received his Bachelor’s
degree from the Arizona State University in 1994.
Joseph Kolar – Vice president of sales
Joseph Kolar was recently named the Vice President of Sales for the Rocky Mountain Region.
He has over 14 years of experience in marketing and managing personnel within the private sector.
Kolar’s experience includes 10 years as a financial advisor for a prominent financial services company
and prior experience with Securitas USA as a business development manager in St. Louis, MO.
Kolar has a strong working knowledge of sales management, strategic and tactical sales planning,
sales training and coaching. He holds a Bachelor’s degree from Elmhurst College.
Bob Pastene – Vice President of Sales & marketing, Healthcare
As of July 1, 2011 Bob Pastene has accepted a new role in the company as the Vice President of Sales &
Marketing for the Healthcare Division. Pastene has been with the company 5 years and was previously the
Vice President of Sales for the North Central Region.
As a part of his sales success in North Central, Pastene focused part of his business development activity
on the penetration of vertical markets including healthcare and hotel/hospitality. Pastene has a BS degree
from the University of Wisconsin – Madison, and has 25 years sales and marketing experience. He is a
member of ASIS, IAHSS, and ACHE (The American College of Healthcare Executives).
WWW.SecuritaSinc.com 31

Contacts
32
securitas solutions
securitas security
SerViceS uSa, inc.
east central reGion
Region President
Kevin Maloney
317.569.1149
Kevin.Maloney@securitasinc.com
Vice President – Sales
Dan Smith
317.580.3280
Dan.Smith@securitasinc.com
Mid atlantic reGion
Region President
Terence McGrath
301.620.9004
Terence.McGrath@securitasinc.com
Vice President – Sales
Vince DiPiero
301.620.9004
Vince.DiPiero@securitasinc.com
neW enGLanD reGion
Region President
Richard Avery, CPP
617.568.8701
Rick.Avery@securitasinc.com
Vice President – Sales
Barbara McCormack
617.568.8743
Barbara.McCormack@securitasinc.com
neW YorK/neW JerSeY reGion
Region President
Thomas Hauck
973.397.2255
Thomas.Hauck@securitasinc.com
Vice President – Sales
John Graff
973.397.2039
John.Graff@securitasinc.com
nortH central reGion
Region President
Tony Majka
630.963.9434
Tony.Majka@securitasinc.com
Vice President – Sales
Jon Katz
630.963.9434
Jonathan.Katz@securitasinc.com
nortHern caLiFornia reGion
Region President
Pete Niles
916.564.2009
Pete.Niles@securitasinc.com
Vice President – Sales
Ken Daigle, CPP
916.564.2009
Ken.Daigle@securitasinc.com
rocKy Mountain reGion
Region President
Kelly Stone
602.414.3625
Kelly.Stone@securitasinc.com
Vice President – Sales
Joe Kolar
602.414.3644
Joe.Kolar@securitasinc.com
soutH central reGion
Region President
Jack Serpas, CPP
832.912.3280
Jack.Serpas@securitasinc.com
Vice President – Sales
Len Ford, CPP, DBA
832.912.3280
Len.Ford@securitasinc.com
soutH east reGion
Region President
Ty Stafford
770.426.5262
Ty.Stafford@securitasinc.com
Vice President – Sales
Edward Amaya
770.426.5262
Edward.Amaya@securitasinc.com
SoutHern caLiFornia/
HaWaii reGion
Region President
Anthony L. Sabatino
714.978.3165
Anthony.Sabatino@securitasinc.com
Vice President – Sales
John Campbell, CPP
714.978.3165
John.Campbell@securitasinc.com
Vice President –
Business Development
Dennis Hathaway
818.558.4880
Dennis.Hathaway@securitasinc.com
enerGy serVices
diVision
Region President
Ron Hickie
973.397.2308
Ron.Hickie@securitasinc.com
Vice President –
Business Development
Michael Kochan
973.397.2537
Michael.Kochan@securitasinc.com
Global enterprise
solutions diVision
President
Jack Zahran
248.948.0075
Jack.Zahran@securitasinc.com
Vice President – Global Operations
John Lawrence, CPP
248.948.0075
John.Lawrence@securitasinc.com

Vice President – Sales
Dennis Hathaway
818.558.4880
Dennis.Hathaway@securitasinc.com
Global and national
accounts
President
Brad Van Hazel
303.920.2011
Brad.VanHazel@securitasinc.com
Multi-reGional sales
and deVelopMent
Vice President - Business Development
Dennis Hathaway
818.558.4880
Dennis.Hathaway@securitasinc.com
Vice President - Sales
Patti Rusak
973.397.6753
Patti.Rusak@securitasinc.com
HealtHcare diVision
President
Pete Niles
916.564.2009
Pete.Niles@securitasinc.com
Vice President - Sales
Bob Pastene
630.441.1360
Bob.Pastene@securitasinc.com
Mobile serVices
Vice President
Tim Keller, CPP
630.441.1357
Tim.Keller@securitasinc.com
national teMporary
serVices
Vice President
Mike Pierce
719.573.4030
Mike.Pierce@securitasinc.com
securitas canada
Country President
Dwayne Gulsby, CPP
416.774.2501
Dwayne.Gulsby@securitas.ca
Vice President – Sales
Rowan Hamilton
416.774.2564
Rowan.Hamilton@securitas.ca
securitas canada Mobile
President
Robert Pretto
514.938.3401
Robert.Pretto@securitas.ca
securitas MeXico
Country President
Roberto Reyes-Rico
52.81.8122.6201
Roberto.Reyes@securitas.com.mx
Vice President – Sales
Roberto Morales-Garza
52.81.8122.6229
Roberto.morales@securitas.com.mx
pinKerton
GoVernMent serVices
President and CEO
Kevin Sandkuhler
703.750.1430
Kevin.Sandkuhler@pgsusa.com
Vice President, Sales
Bob Maydoney
508.868.1705
Bob.Maydoney@pgsusa.com
ParaGon SYStemS inc.
Chief Executive Officer
Tim Frank
703.263.7176, Ext. 128
Tfrank@parasys.com
President
Les Kaciban
703.263.7176, Ext. 105
Lkaciban@parasys.com
Vice President –
Business Development
Robert Rubin
703.263.7176, Ext. 136
Rrubin@parasys.com
pinKerton consultinG
& inVestiGations
President
Ron Long
973.397.2612
Ron.Long@ci-pinkerton.com
Executive Vice President
Bruce Scherer
973.397.2202
Bruce.Scherer@ci-pinkerton.com
bacKGround screeninG
Vice President
Barry Wilkins
410.229.5253
Barry.Wilkins@ci-pinkerton.com
coMpliance serVices
Director of Operations
Kevin Carey
718.249.1600 Ext. 1603
Kevin.Carey@ci-pinkerton.com
loGistics
Director of Global Consulting
Bruce Wimmer, CPP
415.808.1774
Bruce.Wimmer@ci-pinkerton.com
Global risK Group
Director
Brian McNary
415.808.1730
Brian.McNary@ci-pinkerton.com
WWW.SecuritaSinc.com 33

Securitas Security Services USA, Inc.
Two Campus Drive
Parsippany, NJ 07054
Call today for information about our highly-trained security officers and technology enhancements for your business:
1(800)232-7465
Visit us on the Internet at: www.securitasinc.com
Securitas USA . . .
a knowledge leader
in security
offers innovative and strategic
security solutions. Everywhere from
small businesses to large corporations,
our more than 90,000 employees
are making a difference.