NO. 1 2010 - Securitas

NO. 1 2010

Santiago Galaz
President
Securitas Services, Inc.
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securitas solutions
To Our
Valued Clients
During these challenging economic times, it is important that we work together in developing security
programs that will be mutually beneficial. We have encouraged all of our people to work closely with you
to make sure there is a clear understanding of what you want and what is important to you, so we can
provide a cost-effective security program based on your specific needs.
We have introduced new technology and procedures to our service offerings in an effort to create
guarding efficiencies and increase productivity. To support our guarding efficiency tools, we will be
introducing a client portal that will provide those clients who are using these enhancements with a
full range of services to help them be more productive.
Throughout 2010 we will continue to enhance the service offerings we offer our clients and the
training programs we offer to our employees. Our goal is to continue working closely with you in an
effort to establish long term, profitable partnerships.
Sincerely,
Santiago Galaz

Securitas Solutions Magazine is
published by Securitas Security
Services USA, Inc. and is distributed
to corporate security managers
and other professionals in the
security industry.
Managing editor
Nancy Schwander
production, design & layout
Media Matrix, Inc.
staff Writers
Joe Allen
Lynne Glovka
Jennifer DeBord
Martin Koepenick
photography
Roland Falkenstein
Larry Nichols
securitas Solutions Magazine
Two Campus Drive
Parsippany, NJ 07054
please e-mail address changes,
name changes and story ideas to:
magazine.suggestions@securitasinc.com
All text and photo submissions
become the sole property of
Securitas Security Services USA, Inc.
Securitas is a registered trademark.
© 2010 Securitas Security Services USA, Inc.
All rights reserved.
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Helping safeguard
people at Work and play
it's all Happening at
crocker park
commuting in seattle
at the summit
developing a dynamic
relationship to Fit a
client’s changing needs
Global supply chain
security - beyond
terrorism and theft
company news
expanding the
securitas portfolio
contacts
Forest Stewardship Council (FSC) certification
ensures responsible forest management of
well managed forests.
a s e c u r i t y i n d u s t r y p u b l i c a t i o n
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[cover photo]
Securitas USA Officer
Christopher Ribich
at Crocker Park.

Lobby Officer Sidney Shapiro
registers visitors and controls
access to commercial offices
at the Liberty Center.
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securitas solutions
Helping Safeguard
people in the pittsburgh, pa area know the best places
to work, shop and have fun. What they may not know is
that many of those properties are owned and managed by
Forest city enterprises, a major national real estate
company, and that securitas usa is its primary security
services provider.

liberty center
In the center of Pittsburgh’s downtown,
Securitas USA officers provide access control,
control room and patrol services at Liberty Center,
a 526,000-square-foot complex that includes
a 27-floor high-rise commercial building, a
616-room Westin Convention Center hotel,
and a concourse of retail shops.
A team of 19 Securitas USA officers works at
Liberty Center, performing lobby reception duties
and around-the-clock patrols of perimeter areas
and the underground parking garage. From the
Command Center, officers monitor the CCTV
system, elevator banks, loading docks, the HVAC
system, and the Simplex fire system for the
entire complex.
“This is a very busy place,” notes Ron Greiner,
director of security at the Forest City Enterprises
property, citing that Pittsburgh’s Convention
Center, the city’s Greyhound bus depot and a main
subway train station are all adjacent to the complex.
In addition, employees of more than 20 commercial
tenants work at Liberty Center each day.
Securitas USA officers serve as first responders in
the event of emergencies at the complex, and are
People at Work and Play
AED, CPR and First Aid certified. Securitas USA
Advanced Certification Training (Levels 1, 2 and 3)
is required for all officers.
“Several of the officers have worked at Liberty
Center since Securitas USA began providing security
services here nine years ago,” says Ed Williams,
Liberty Center property manager. “Securitas
has truly partnered with Liberty Center and
the relationship continues to grow.”
station square
Just across the Monongahela River from downtown
is Station Square, a popular entertainment
district billed as a “52-Acre Playground of Historical
Proportions.” The riverfront property features the
former Pittsburgh & Lake Erie Railroad station, now
housing a variety of commercial offices, retail shops
and restaurants, and the Fountain at Bessemer
Court, which pays homage to the many steel mills
that once lined the river’s edge.
Riverboat excursions and amphibious vehicle tours
operate from The Landing & Marina at Station
Square, a short distance from the 400-room
Sheraton Station Square, the city’s only waterfront
hotel. Nearby, two historic cable cars offer
panoramic views of the city as they climb the
mountain behind Station Square.
Paul Wolak, Station Square
security director [seated left],
and Melissa Glaze, Securitas
USA branch manager, meet
with Regis Cole, Station
Square assistant security
director [standing left] and
James Saunders, Securitas
USA site supervisor.
WWW.securitasinc.coM 3

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securitas solutions
Securitas USA has provided security services at
the mix-use Forest City Enterprises development
for the past 12 years. Duties include reception
services at Commerce Court, one of Station
Square’s commercial buildings, and security at
the property’s main loading docks. Regular foot
patrols are conducted in public areas, including
the hotel and marina, and Securitas USA officers
patrol streets and parking lots in vehicles aroundthe-clock.
“There’s an active nightlife here,” says Paul Wolak,
security director at Station Square. “All sorts
of special events and live concerts are held on
weekends, particularly during the summer, and
16 establishments serve alcohol. That attracts the
young crowd.”
Bradford School, a junior business college with
400 students, is located in Station Square, and
the University of Pittsburgh and Carnegie Mellon
University are nearby.
“Our security issues here mostly involve dealing
with disorderly people,” Wolak adds. “But Securitas
USA officers do a good job and coordinate closely
with local police, who help us on weekends.”
the Mall at robinson
Nine years ago, when The Mall at Robinson
opened, Robinson Township, located 12 miles
west of Pittsburgh, had a population of slightly
more than 12,000 people. Since that time, the
population has grown dramatically, and the Forest
City Enterprises property has emerged as the
area’s commercial hub and center of community
activities. The 870,000-square-foot mall features
130 stores and many special events throughout
the year.
“I began working here when the mall was still
under construction,” says Tina Beck, Securitas USA
captain, “so I’ve seen a lot of changes.”
Beck supervises from two to five Securitas USA

Securitas USA Officer
Andy Emery patrols parking
areas at The Mall at Robinson.
WWW.securitasinc.coM 5

Daniel Kosko, director of
Security at The Mall at
Robinson, briefs Securitas USA
branch manager Melissa
Glaze about upcoming
community events scheduled
at the mall.
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securitas solutions
officers, depending on the day of the week, who
conduct around-the-clock foot patrols inside the
mall and mobile patrols of parking lots. Patrol
rounds are documented with the Securitas USA
ToCo ® tour confirmation system at 56 locations
around the mall.
All officers are CPR and AED certified, have
completed Securitas USA Advanced Certification
Training (Levels 1, 2 and 3), and are thoroughly
familiar with the mall’s fire safety procedures
and emergency shut-offs of electrical systems.
In addition, the security team attends a once-amonth
staff meeting for video-based training on
topics ranging from confronting shoplifters to
homeland security issues.
“Initial planning is underway for an ‘active shooter’
exercise that will involve the security team, as well
as local EMT, police and fire departments,” says
Daniel Kosko, director of Security at The Mall at
Robinson. “The mall will be the setting to stage
the mock attack, so we’ll gain real-life experience
coordinating the response by all the agencies.”
The mall is the scene for on-going programs,
such as the daily “mall walker” group, and for
special events that attract large crowds nearly
every weekend.
“We’re proud of the longevity and skills of the
Securitas officers,” adds Kosko. “They help us
keep the mall a safe and friendly place for
shoppers and the community.” ¡

It's All Happening at
Crocker Park
destination living, working, shopping,
dining and entertainment — all with
the atmosphere and convenience of a
traditional downtown.
That was the vision for Crocker Park, a $480
million, mixed-use development in the Cleveland
suburb of Westlake, OH that opened in 2004,
and that vision has become reality. Today, 180
residential units, more than 55 retail stores
and three office buildings offering a total of
250,000-square-feet of Class A space are
arranged in a beautifully landscaped, pedestrianfriendly
matrix.
“Most developers focus on just one type of property,
like a shopping center or apartment building,
but we deliver all the basics of what people need
and do each day,” says Darryl Whitehead, Crocker
Park’s general manager. “Like our tagline says, ‘It’s
all happening here.’”
The developer, Stark Enterprises, originally thought
that Crocker Park would attract primarily “Gen Xers,”
but people representing all demographics — from
young singles to retirees — now live, shop and
work there. Internationally known retail stores
and specialty shops line the streets, along with a
wide variety of cafes and restaurants. Residences
Crocker Park Guest Services
Manager Chrissy Piero checks
the events schedule with
Securitas USA Officer
Anthony Coonrod.
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“
We need a cutline
for these photos
Paul Brouley, Crocker Park's
security manager, meets with
Patrick Carrabine [center],
Securitas USA site supervisor,
and Richard Wilk [right],
Securitas USA
branch manager.
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securitas solutions
our primary security objective here is to provide a
safe, secure and friendly environment where people
can enjoy themselves. customer service is a big part
of that, and effectively interacting with consumers
and tenants.”
Paul Bouley, Crocker Park's security manager
range from apartments and condominiums above
the main-street storefronts to luxury townhomes,
and eventually will include traditional single-family
homes as the 75-acre project is built out.
“It’s the place people want to come to,” adds Paul
Bouley, Crocker Park’s security manager, noting
that residents include celebrities and members of
the Cleveland professional sports teams, “and it
was quite a scene when LeBron James was here.”
Although not a resident, LeBron James, star of
the Cleveland Cavaliers, recently stopped by the
Borders bookstore to autograph copies of his book,
Shooting Stars.
“People started lining up on Thursday to get 800
color-coded wristbands for the Friday morning
book signing,” says Patrick Carrabine, Securitas
USA site supervisor at Crocker Park. “We assisted
with crowd control, allowing groups with each
color of wristband in the store at different times,
and were responsible for reminding people that
no photographs were allowed. That was difficult
when practically everyone has a cell phone that
takes photos.”
Special events at Crocker Park that generate a
somewhat lower level of frenzy include the annual
4 th of July celebration, the Halloween pet costume
parade, and the holiday tree lighting and arrival of

Santa. During the summer, free movies are shown
on a 50-foot screen every Thursday night, and a
Farmers Market featuring 25 to 30 vendors sell
their fresh produce every Saturday morning.
“Our primary security objective here is to provide
a safe, secure and friendly environment where
people can enjoy themselves,” says Bouley.
“Customer service is a big part of that, and effectively
interacting with consumers and tenants.”
Securitas USA officers provide continuous foot
and vehicle patrols of Crocker Park’s retail and
residential areas, as well as bicycle patrols during
the summer months. Officers also serve as first
responders in the event of emergencies, and are all
certified in CPR, AED and First Aid.
“We know almost all of the shopkeepers and store
clerks, and respond immediately when they call,”
says Securitas USA Officer Nicole Crissman. “Their
requests range from assisting customers with
minor ‘slip and fall’ injuries to encouraging loiterers
to move on.”
Other security responsibilities include traffic
control and parking enforcement. Even though
Crocker Park offers 4,500 free parking spaces,
parking meters line the retail streets and Securitas
USA officers are authorized to issue parking citations.
Every evening beginning at 6 p.m., security
is augmented by the Westlake Police Department
to help maintain a safe nighttime environment.
“There’s activity going on here 24 hours a day,”
adds Bouley. “Our security program is effective
because the Securitas USA team and law enforcement
communicate, respect each other’s roles, and
work together to make this a safe and secure place
for everyone.” ¡
During summer months,
Securitas USA Officer
Christopher Ribich [above
left] conducts bicycle patrols
throughout Crocker Park.
Securitas USA Officer Nicole
Crissman [above] helps
maintain a safe and friendly
environment at Crocker Park.
WWW.securitasinc.coM 9

Commuting in Seattle
Securitas USA officers patrol
parking lots and commuter
train stations along Seattle's
new light rail system.
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securitas solutions
in the 15 years since voters approved plans for
a mass transit system in western Washington
state, commuting in the Seattle, Bellevue,
Everett and Tacoma areas has become notably
faster and more convenient. Sound Transit express
buses crisscross the area 20 hours every day, and
two Sounder commuter train lines connect the
region’s urban centers each weekday. A light rail
line operates in downtown Tacoma, and a separate
16-mile light rail system that began serving the
Seattle area in July soon will extend to the Sea-Tac
International Airport.
“Ridership has consistently exceeded expectations,”
says Ken Cummins, Sound Transit’s chief security
officer. “More than 16.2 million people used Sound
Transit in 2008, and we expect that to increase
about 27 percent this year. One reason for that
growth is our commitment to providing riders with
a safe and comfortable environment.”
Securitas USA has worked closely with Sound
Transit and area law enforcement since 2005 to
maintain a visible security presence and the ability
to quickly respond to incidents. A total of 91
uniformed Securitas USA officers patrol train and
bus facilities on foot and in vehicles, monitor
transit station activity, and perform a range of
customer service and administrative services.
At the main security control room in downtown
Seattle’s Union Station, two Securitas USA
operators are on duty around-the-clock, constantly
monitoring more than 150 CCTV cameras at various
Sound Transit locations, and dispatching patrol
officers or local emergency services as needed.
Duties also include maintaining regular contact
with Securitas USA officers who are on patrol and
riding trains, operating the message boards at
commuter train stations, and compiling ridership
numbers reported on each train route.

In addition, Securitas USA handles ID badging for
Sound Transit employees and receives all activity
and incident reports from officers. Edward
Frederick, Securitas USA’s account manager for
Sound Transit, maintains daily communications
with Sound Transit management, and attends
meetings at least weekly to review trends, plan for
special events and assess security performance.
“We work very closely with Ed, and appreciate the
responsiveness, flexibility and ‘can-do’ attitude
of the Securitas USA team,” says Hamid Qaasim,
Sound Transit’s chief safety, security & quality
assurance officer, explaining that additional security
coverage often is needed
for public events,
such as when tens of
thousands of sports
fans use mass transit
to attend Seahawks or
Mariners games.
customer service
“Securitas USA officers interact directly with the
public and perform an important customer service
role for us,” adds Qaasim. “They are Sound
Transit’s friendly and helpful outreach to riders
needing assistance, but also balance that by helping
us enforce rules that make for a safe and pleasant
riding experience.”
Securitas USA officers working at Sound Transit
sites wear distinctive uniforms and complete
training that includes 40 hours of pre-assignment
instruction, 40 hours of transit training, and
[Above, left to right] M'Liss
Bernhard, Securitas USA
branch manager; Kenneth
Cummins, Sound Transit's
chief security officer; Hamid
Qaasim, Sound Transit's chief
safety, security & quality
assurance officer; and Edward
Frederick, Securitas USA's
account manager for Sound
Transit. (Inset) Securitas USA
Officer Will Dobrasz monitors
CCTV cameras and serves as
security dispatcher at downtown
Seattle's Union Station.
WWW.securitasinc.coM 11

Fare Enforcement Officers Matthew Camillone [foreground]
and Josiah Durham walk the length of trains, ensuring that
riders have paid the appropriate fare.
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securitas solutions

32 hours of on-the-job training provided by a
Securitas USA trainer and supervisors. In addition,
a team that serves as fare enforcement officers
on the commuter rail and light rail trains receives
40 hours of specialized training in fare enforcement
procedures.
“Our fare enforcement officers walk the length of
the trains, checking tickets to ensure riders have
paid the appropriate fare,” says M’Liss Bernhard,
Securitas USA branch manager. “They primarily
encourage riders who haven’t paid to buy a ticket,
but they also have the legal authority to issue
citations to violators.”
Fare enforcement was one of the issues addressed
early in 2009, prior to the start of the new Seattlearea
light rail service. In addition to working with
Sound Transit management on security requirements
for the new light rail line, Bernhard assisted
in the development of a policy manual to guide
fare enforcement.
Sixteen Securitas USA officers, all with at least two
years of structured security or military experience,
were hired as fare enforcement officers. Their
training involves extensive role-playing scenarios,
including dealing effectively with disruptive or
malicious behavior, as well as report writing that is
appropriate for court proceedings.
“Placing security officers on the trains has proven
very effective, and I can report that we receive
many more compliments than complaints,”
says Cummins.
partnership for the Future
“We’ve built a strong partnership with Securitas
USA,” adds Qaasim, “and that will help us effectively
manage the further expansion of our mass
transit system.”
On the drawing board are proposals to significantly
increase Sound Transit express bus and Sounder
commuter rail services over the next few years, as
well as extend light rail service several miles north
to the University of Washington. Other initiatives
include working with Securitas USA to integrate
technology upgrades to improve the efficiency of
various security activities and reporting.
“Every day, the actions and demeanor of Securitas
USA officers contribute to the success of our mass
transit system and the support of the riding public,”
Qassim concludes. “We value the relationship.” ¡
Securitas USA Officers
Wayne Klein [left] and Jeff
Patterson patrol and assist
commuters at a Sound Transit
transfer station.
WWW.securitasinc.coM 13

More than 2,000 City, County
and State police mobilized to
secure downtown Pittsburgh
during the G-20 Summit in
September.
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securitas solutions
At the Summit
“We didn’t know what would happen,
so we tried to plan for every
scenario,” says Edward Williams,
general manager of the Liberty
Center in Pittsburgh, PA. He
was referring to preparations
for the G-20 Summit of leading
industrial and developing nations
held across the street at the
David L. Lawrence Convention
Center on September 24-25.
“We knew about the massive
demonstrations and vandalism
that occurred during the April
2009 summit in London, and
had to consider that the same
thing could happen here.”
Securitas USA managers met
with clients who would be most
affected by the event — those
located inside the “red zone” in
downtown Pittsburgh — early in
September. Plans were made for
additional security coverage,
as well as for contingencies, but
at that point, details of security
to be provided by various government
agencies had not
been finalized.
In the days leading up to the
event, security arrangements,
which were coordinated by the
U.S. Secret Service in conjunction
with the Pittsburgh Police
Department, became more
apparent. Tall fences were
erected to cordon off downtown,
which was closed to vehicular
traffic. More than 1,000
Pennsylvania State Police
and 900 Pittsburgh Police converged
on the area, along with
75 Allegheny County riot police
specially trained for the event.

“
Additional police officers from
New York City, Baltimore and
Chicago, as well as U.S. Army
soldiers in armored Humvees,
arrived to assist. Chinook and
Black Hawk helicopters hovered
overhead and ten 25-foot
Coast Guard boats patrolled the
Allegheny and Monongahela
rivers.
Amid that activity, thousands of
protesters representing various
peace, environmental, labor
and social justice organizations
credit goes to our entire team —those at the branch and
our officers who worked tirelessly to protect people and
property at every client location.”
Melissa Glaze, Securitas USA branch manager
were assembling in suburban
areas. Greenpeace activists hung
a huge banner warning of the
dangers of CO 2 emissions from
the West End Bridge. A few
hours before the Summit began,
an estimated 500 demonstrators
criticizing bailouts and
capitalism marched in nearby
Lawrenceville, PA.
“We remained flexible,” says
Melissa Glaze, Securitas USA
branch manager. “Access points
to downtown changed at the
last minute so transportation
for our officers had to be
adjusted. And, some of our
clients needed additional security
officers due to changes in
police deployments.”
That had been anticipated.
Jennifer Delsandro, Securitas USA’s
human resources specialist in
Pittsburgh, had begun preparing
for an expected surge in demand
for temporary security service in
August. She recruited, screened
and interviewed dozens of
candidates, and 37 additional
officers were hired, trained and
ready to work. After completing
40 hours of basic security officer
training, several of the new
officers had joined longer-term
Securitas USA officers in receiving
[Left] From the Liberty Center
control room, Securitas USA
officers monitor CCTV,
HVAC, loading docks and
fire systems for the complex.
[Above] Meeting with
Securitas USA Branch
Manager Melissa Glaze are
[standing left to right]:
Ron Greiner, Liberty Center
director of Security; Mark
Bolgert, Securitas USA site
supervisor; and Edward
Williams, Liberty Center
general manager.
WWW.securitasinc.coM 15

Securitas USA Officers
Louis Sitzman [left] and
Alan Perry regularly conduct
perimeter patrols of the
Liberty Center complex.
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securitas solutions
specialized instruction on dealing
with protesters and reporting
potential terrorist activity.
long days
Securitas USA provided 4,200
additional hours of service to 23
Pittsburgh-area clients during
the G-20 Summit. Because of
the need for additional coverage
and the uncertainty of whether
they could commute to and
from their worksites, officers
planned to work 12-hour shifts.
“Our officers at some locations
prepared to stay through the entire
two-day period, if necessary,”
says Glaze. “Clients helped with
arrangements, and we delivered
‘emergency kits’ of food, water
and other necessities to the sites.”
In the downtown “red zone” area,
Securitas USA officers provided
access control and patrol services
at the Liberty Center, a Forest City
Enterprises property comprised
of a 27-floor high-rise commercial
building, a 27-story Westin hotel
where several international delegations
stayed, and a concourse
of retail shops. Access to the
commercial buildings was limited
to one entrance, and parking
garages and perimeter areas
of the complex were patrolled
around-the-clock. Securitas USA
control room officers continuously
monitored the loading docks,
HVAC and fire systems.
“Despite transportation difficulties,
all the officers arrived on
time and with a great attitude,”
Williams says. “Everyone worked
together to help ensure the safety
of our building and tenants.”
At Verizon’s downtown location,
the Securitas USA team that
provides building entry services at
the high-rise building was supplemented
with additional officers
who strictly controlled access and
hand-checked all ID badges and
packages. Ground-floor windows
of the building were covered with
plywood and access was restricted
to one entrance.
“All of the Securitas USA officers
knew their roles and were
vigilant,” says Gene Verdino,
Verizon’s manager of security,
who is responsible for guard
services. “They helped provide
additional protection that we
needed on short notice, and
we had no incidents.”
In the middle of the action were
four Securitas USA officers
embedded with KDKA-TV
film crews during the Summit
week. Officers traveled with the

TV crews to various locations,
helping to keep film trucks and
equipment secure as news was
reported, and also provided
around-the-clock security at
KDKA’s transmission facility.
At three CONSOL Energy sites
along the river near downtown,
Securitas USA officers patrolled
fuel storage facilities and
controlled access to tugboats
and barges.
“Along with maintaining a safe
environment for the world leaders,
a key focus of the entire security
effort was on safeguarding the
city’s infrastructure,” explains
John Dixon, Securitas USA area
vice president. “That included
communications and utilities
services, as well as protecting
public and private property.”
During Summit week, Securitas
USA also provided temporary
service at the main United Parcel
Service facility, at Citizens Bank
locations, and at several hotels
and retail stores. Seven experienced
officers from the Securitas
USA branches in Erie and
Altoona, PA spent part of the
week in Pittsburgh to fulfill additional
requests for temporary
service. The Pittsburgh branch
remained open around-theclock,
with either Glaze or
Branch Manager Jeffrey Werner
available to immediately
respond to security issues at
any location.
an acknowledged
success
From a security standpoint, the
G-20 Summit in Pittsburgh was
considered a major success.
Police estimated that about
4,500 people participated in
protests throughout the city,
but most demonstrations were
relatively small and wellcontrolled
by police. A total
of 190 arrests were made and
area businesses incurred
approximately $50,000 of
damage, but no Securitas USA
clients were affected.
Among the many commendations
received by the Securitas
USA branch was a letter from
Paul Wolak, security director
at Station Square, another Forest
City Enterprises property. Station
Square is a popular entertainment
district located across the
river from downtown and the
site of a Sheraton hotel where
four heads of state stayed during
the Summit. Wolak wrote:
The management staff of
Station Square and the
Sheraton hotel would like to
commend the actions of the
regular security officers and
the extra officers that worked
the week of the G-20. The
officers worked long hours
and performed their duties
in a professional manner.
We believe that Station
Square did not have a major
incident because of the
security staffing and posting
of the officers.
“Credit goes to our entire team —
those at the branch and our
officers who worked tirelessly to
protect people and property at
every client location,” adds Glaze.
“I’m also very pleased that, based
on our on-going temporary work
and the needs of new clients, we
were able to retain all of the new
officers who joined the team in
the weeks prior to the Summit.
I’m proud of all of them.” ¡
Securitas USA Site Supervisor
John Owens [foreground]
and Officer Timothy McAllister
control access at Verizon
offices in downtown
Pittsburgh.
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Developing a
Dynamic Relationship
to Fit a Client’s
Changing Needs
Badging Administrator James
Edmonds in Avaya’s Corporate
Headquarters lobby area.
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securitas solutions
When the communications giant Avaya put
its national security contract up for bid in
May 2006, no change was anticipated.
“We had an incumbent with a national contract,” says
Bill Parkin, Avaya’s director of Corporate Security
and Business Continuity, “but things took a turn and
we hit an issue.” Parkin and his team then took a
closer look at three competing suppliers, analyzing
each company’s services, rates and philosophy. In
addition, he knew he needed a supplier who could
finesse what was likely to be a tricky transition; the
transition would require a complete restaffing at 10
locations with new, fully-trained and licensed officers.
“We made the decision to go with Securitas USA and
told them ‘here’s the challenge, here’s what we need
to overcome,’” notes Parkin. “Their response was,
‘It’s not a problem, here’s a plan.’”
“The transition went flawlessly,” he says. As Securitas
USA came on board, Parkin expected to receive
some complaints, but he didn’t get a single one.
Instead, he received positive feedback that the new
team – and their approach – was much more helpful.
better security through technology
Avaya is a global leader in developing and supporting
the most innovative communication solutions
and software to both major corporations and smaller
enterprises. The company offers a full spectrum of
business communications solutions: it designs core

elements from software to infrastructure to equipment;
develops custom communication business
plans to help employees deal more efficiently with
multiple communications streams such as email,
instant messaging and telephones; and evaluates
and implements global communication strategies. In
addition, Avaya also runs the world’s leading contact
center, which provides quick, competent and reliable
customer service to support clients’ products and
services. Currently, Avaya employs 21,000 people
worldwide, including 3,400 research and development
professionals.
The company, like its industry, changes quickly. In
the three years since signing the national contract
with Securitas USA, Avaya has expanded through
mergers and acquisitions, but has also consolidated
its office space. Through an effective use of technology,
the company has increased the reach and
efficiency of the contract security force.
Today, Securitas USA officers are on site at six U.S.
Avaya locations, including a 284,000 square-foot
headquarters in Basking Ridge, NJ, where they
perform core duties including access control and
roving patrols. Officers monitor additional domestic
and overseas Avaya sites remotely via two state-ofthe-art
Command Centers located in Westminster,
CO and the Basking Ridge headquarters. “Our
Command Center has a remote system that can pull
up any camera which is programmed for our facilities,”
says Bill Lynch, Securitas USA’s Basking Ridge site
manager. “We can look at different buildings at national
locations as well as various places internationally and
see who is right there.” Officers can also review the
stored footage on each camera to research any
incidents and make decisions accordingly.
“Since coming over to Securitas, we’ve centralized
our alarm monitoring and that’s added a lot of value,”
notes Parkin. Previously, Command Center operators
would call local law enforcement if anything looked
suspicious. “Now we have trained officers who look
at the video and then can make a determination.
This saves us a ton of money in false alarms.”
In addition, the Command Center technology
enables Securitas USA to cover multiple locations
without Avaya increasing its security budget, which
makes for a truly efficient security operation. “Here at
Basking Ridge, we can look after Basking Ridge,
but as other pieces of business come on board,
we can take care of them because we can monitor
from afar,” says Securitas USA Area Vice President
Mike Kochan.
“My past experience with guard vendors is that when
you ask for their opinion, the answer would be to
throw more manpower at the problem.” That’s not
the case here, he says. “Securitas is not looking for a
short term relationship; this is a partnership.”
[Left to right] Bill Lynch
Securitas USA site supervisor;
Mike Kochan Securitas USA
area vice president; Bill Parkin,
CPP, Avaya director of
Corporate Security & Business
Continuity; and Chris Kelemen,
Securitas USA branch manager
WWW.securitasinc.coM 19

Site Manager Bill Lynch and
Walt Stawchny in front of
the Avaya Corporate Headquarters
building. [Inset]
Badging Administrator
James Edmonds photographs
an Avaya employee for a
Company badge.
20
securitas
The Westminster and Basking Ridge locations are
also responsible for the critical task of keeping the
access control badges up-to-date for Avaya employees
across the globe. The three-step process
starts with an emailed, completed badge form and
a photo, which are imported into the system. The
badge is created, deactivated, and sent overnight to
the employee. The Securitas USA badging officer
activates the badge once receiving confirmation
that it has been safely received.
While this may seem like a standard procedure,
keeping on top of access control at a dynamic
company such as Avaya can be a monumental task.
In the upcoming weeks, the four-person team at
Basking Ridge will be adding 6,100 people to the
badging system. “We will be working around-theclock
to make sure it is done in a timely manner,”
reports Lynch.
Finding the right communication style
for the client
The best technology in the world is useless, however,
if the information isn’t being disseminated.
“Telecommunication is key,” says Duane Trotsin,
Avaya’s physical security specialist who handles the
account from the Westminster office. “Everything is
by phone — the officers have my home number
and know that if anything arises, I’m here to help
them out.”
Securitas USA Branch Manager Chris Keleman
agrees. “Communication is the biggest key; Bill Lynch
communicates with Duane Trosin and Bill Parkin on
a daily basis. When he needs assistance, he contacts
us in the branch, so we all work together.”
Part of the relationship’s success is due to the extra
effort Securitas USA made in developing a style
that works with Avaya’s corporate culture. “Avaya is
one of those places where meetings for the sake of
just meeting doesn’t make much sense, but we do

touch base,” notes Kochan. “We use the old Ed Koch
line: ‘How’m I doing? ’ which sets you up for a very
favorable type of conversation. Sometime it lets the
cat out of the bag with an issue we need to resolve,
which is fine. Let’s get it out there. We are very transparent
with the client,” he adds. “If there are issues
going on, we involve Avaya; they have knowledge of
things so we can solve issues together.”
As Parkin notes, “There are personnel issues at
any site, but what’s important is understanding
expectations, keeping communications channels of
conversations open, and then responding appropriately.
Other companies can overreact or be more
concerned about documenting than listening. With
Securitas, things don’t fester; we can talk and resolve
these issues at the branch level and stay well ahead
of the big issues.”
careful staffing provides a
tailor-made team
One of the most critical ways that Securitas USA
helps take care of Avaya is through careful staffing.
In addition to their skills and experience, Securitas
USA officers at Avaya must also have a personal
communication style that fits the client and their
specific function.
“The first people our customers see are our security
officers, so they’re the ones that are going to give our
customers their first impression,” says Trosin. “They
need to offer assistance, keep their conversations
professional, have a positive look and wear their
uniforms with pride when they are onsite. The clients
need to feel they can approach them.”
“What security officers do is customer service, not
serve as a quasi-police force or a para-military
organization,” adds Parkin. “Ultimately, any action is
about the officer and you need to do right by them.”
“At Avaya, each position requires a specialized fit and
we all work together to identify the correct person
for each position,” explains Keleman. “The receptionist,
for example, is the face of Securitas and Avaya.
That’s the first person anyone sees when arriving; he
or she needs to be friendly and outgoing and create
a positive impression. CEOs of all different types of
companies walk through that front door and we don’t
want to do anything that would create a bad impression
for the client.”
In fact, Securitas USA has recently revamped the
force at Basking Ridge in order to develop a team
more intuitive to Avaya’s style. “Sites evolve,” says
Kochan. “We were looking to make changes not
because of a problem but to reflect the different
needs and personality styles of our client; we thought
a different approach would be a better fit.” Kochan
and Keleman were able to take advantage of a pool
of skilled and experienced Securitas USA officers and
find the best fits for the site.
“Of all the security companies that I’ve worked with
through the years, Securitas has officers that are very
professional and calm under pressure,” says Trosin.
“They observe and document things very quickly, and
their vigilance, helpfulness and integrity stand out.
taking advantage of a
broad spectrum of resources
In addition to monitoring the offices via the two
Command Centers, Avaya has expanded Securitas’
responsibilities to provide security service at locations
in the United Kingdom, Germany and India.
Parkin has taken advantage of Securitas’ experience
and understanding of international business protocol.
After consulting with his global Securitas contacts,
he is transitioning the overseas security to a more
regional approach, which he hopes will help smooth
over small sticking points such as time zone scheduling
conflicts and cultural differences.
Avaya has also utilized Securitas USA’s specialized
services. “We have situations where we can help
them,” explains Kochan. “If they need help in Mexico,
they don’t need to go to the Securitas USA client portal
to find the contact. Instead, Bill can place one call
to me and we take care of it. It’s the ease of use that
makes more sense for a company like Avaya to use
a company like Securitas, which is broad-based and
has business wherever they have business.”
According to Parkin, Avaya appreciated the ease
of use in engaging Pinkerton Consulting and
Investigations (C&I) to provide a security assessment.
“We needed something that falls outside the
guard service. Securitas was up front with its other
capabilities and there was never a push; no pressure
to sign a four-year deal. We could simply tie it on to
the master agreement. The turnaround time was
phenomenal; no one could have done it as quickly.
Securitas had its feet on the ground.” ¡
WWW.securitasinc.coM 21

Global
Supply Chain Security -
Beyond Terrorism and Theft
Bruce Wimmer, CPP, director
of Consulting, Pinkerton C&I
22
securitas solutions
protect your bottom line and your brands
from distant points of origin to the hands of
end consumers
y What happens when a container load of
running shoes are loaded in shanghai,
china and are replaced by an exactly
calculated equal weight in sand bags
and nobody notices until arrival at the
destination warehouse in oakland,
california?
y What’s the risk of retaining customers
when seconds of your product are
falsely presented as your premium
brand?
y How solid is your reputation when
bundles of cocaine arrive from Mexico
on the same shipment as your totes of
white minerals?
y With a superior just-in-time inventory
system in place, what happens when a
glitch in the supply chain stalls delivery?
y How can you sleep at night, knowing
that many of your suppliers from around
the world have no training or measures
of expectation?

solving any of these problems
begins with a big
picture view of the global
risks that your business faces,
and a system of continuous
security management practices
that match quality programs.
While this may seem obvious,
Bruce Wimmer, CPP, director of
Consulting, Pinkerton Consulting
& Investigations (C&I) suggests
that the idiosyncrasies of global
transactions often create mazes
and mysteries, making continuous
quality control next to impossible.
“Global corporations need a secure
supply chain to help protect their
assets and profitability,” says
Wimmer. Once it is realized
that ongoing success depends
on well-trained employees and
suppliers having the means to
identify threats at their point of
origin, or weak links in the chain,
you are already ahead.
“Our job is to help top management
meet or exceed their
objectives and sleep soundly
at night, because security is
continuously evolving for the
better all along the chain,”
Wimmer continued.
progress at
the point of origin
If your business imports products,
finished goods, components or
parts into the United States that
are critical to your operations,
you should become an active
partner with the U.S. government
under the Customs-Trade
Partnership Against Terrorism
(C-TPAT) program. Pinkerton C&I
has been a part of the C-TPAT
program since its inception and
because of this association is
uniquely qualified and experienced
in assisting businesses
that want to participate in the
C-TPAT program.
According to Carl Roe, manager,
Global Supply Chain Security
with Pinkerton C&I, who held
senior positions with U.S.
Customs for over 35 years,
“Border control took a decisive
leap ahead when we realized
that national boundaries are
best protected when the focus
moves to the supply chain
before the U.S. border, starting
at the point of origin. When
systems and procedures to
protect your products, your
people, and your customers
originate at the starting point,
it’s only logical that you have
fewer worries at the border.
Just as the right packaging is a
critical asset in the protection of
goods, the right security package
is equally valuable.”
Pinkerton C&I is a good fit for
U.S.-based global companies,
large and small, as their partner
in the C-TPAT and as a comprehensive
supply-chain security
resource. They also play an
active role in the World Customs
Organization (WCO) efforts to
standardize supply chain
security requirements, and
recognition of foreign supply
chain security programs, such
as the Authorized Economic
Operator (AEO) initiatives.
“For a modest investment,
smaller customers gain from
our broad range of experience
developed on behalf of major
corporations,” explains Roe.
“Since 9/11, remarkable progress
has been made in keeping
weapons of mass destruction
and terrorists from potentially
disrupting commerce and
normal life in American cities,”
Roe continues. “In only eight
years the C-TPAT has brought
together government, law
enforcement, businesses,
bruce Wimmer’s
Management tips
to sleep soundly
y Know and evaluate all potential threats; the
effectiveness of existing security (vulnerability);
and potential adverse business impact
(consequences) — know the risk.
y Determine appropriate security approaches that
are risk-based.
y Know all your business partners — up and down
the supply chain.
y Require all partners to comply with minimal
security standards.
y Audit partners and their partners — know how well
they comply.
y Conduct financial due diligence.
y Focus on people — with tailored education and
awareness training programs that let people know
what is expected of them, what to watch for and
how to report concerns.
y Do background investigations.
y Have good physical security … including access
control and thorough audit trails of everyone
entering/exiting a facility/complex.
y Use technology as a tool, but do not expect
technology to solve all issues.
y Document and constantly track all conveyances
used in transport; have redundant methods to
immediately detect a problem; build in delay
mechanisms; have an ability to respond to
any problem.
y Build redundancy into your supply chain
process and ensure business continuity issues
are addressed.
WWW.securitasinc.coM 23

[left to right] Pinkerton C&I’s
Global Supply Chain
Security Solutions team:
Ericka Aguirre, Stephen
Wilson, Carl Roe and
Bruce Wimmer.
24
securitas solutions
and even everyday citizens to
build systems and awareness
to prevent terrible acts.” Over
the past few years, another wave
of progress has begun to help
businesses become more profitable
and more resilient against
risks, going beyond terrorism
and theft. Better audits, assessments,
and controls for early
detection and prevention of
criminal acts are combined with
programs to reduce inefficiencies
in the supply chain.
Comments Steve Wilson,
Process/Quality Assurance
manager with Pinkerton C&I,
“When you see container ships
lining up in harbors, imagine
the billions of dollars that are
stuck at sea. Just as goods are
perishable, so is time, and so
are profits. This is why best
practices for continuous quality
need to merge with best practices
for security.”
Brand protection is voluntary
from a regulatory standpoint,
but mandatory to ensure ongoing
success with a customer
base. “One major media blow
up concerning tainted goods
or faulty parts, whether it’s true
or not, can be as serious as a
real terrorist link to a container
shipment connected with your
product. Brands are perishable.
The one rotten apple spoils the
barrel axiom has never been
more pertinent than in the world
of global supply,” notes Wilson.
Continues Roe, “Clearing customs
involves your own extensive
knowledge of your goods,
ranging from point of origin, all
the players in the transaction,
and real time data systems,
accessible by your team.
Sweeping away risks involves
active participation by your
managers, and their ability to
influence everyone who touches
your products or business
systems in any way. The reason
that a company qualifies for
C-TPAT is because of a comprehensive
effort by all.”
utilizing the
expertise available
A longtime customer of
Pinkerton C&I’s global supply
chain security services is
ConAgra Foods, Inc., a diversified
international foods company.
Best known for leading brands,
including Healthy Choice,
Chef Boyardee, Egg Beaters,
Hebrew National, Hunt’s, Orville
Redenbacher’s, PAM, and
Banquet, its supply chain is
increasingly global, which
means that the risk factors to
protect its products and brands
have escalated.
Says Pete Peters, corporate
security manager with ConAgra
Foods, “We strive to improve all
aspects of our business operations
to include the integration
of our supply chain business
partners into our C-TPAT program.
To ensure the integrity of
our products, ConAgra Foods
has implemented a ‘field to fork’
approach to supply chain security,
which includes all phases of
our international and domestic
supply chains. We also work
diligently to eliminate tampering,
contamination, theft, and gray
market diversion of ConAgra
Foods products.

3 the core offering
y Big Picture Overview Analysis, Supply Chain Security
Optimization Consulting, Brand Protection
y Compliance & Performance Tools:
y Support to meet C-TPAT, FAST, AEO and other
international or governmental requirements
y ISO 28000 supply chain compliance support
y Audit development, review and grading—from
point of origin to end point; auditing the auditors
y On-site and self assessments of business partners
with vulnerability scoring
y Risk management of business partners
y Background checks of companies & individuals
y Experts On Demand to prevent, minimize
& diffuse crisis situations
y Assessment of current losses, potential losses
& actual loss minimization
y Continuous Education: e-learning programs for
customers & their strategic suppliers
y Investigations
One small mistake anywhere
along the supply chain can
result in a monumental recall, for
example, and damage to a valuable
brand. Global supply chain
security is as much about our
profitability and our reputation,
as it is about a specific problem
of a specific moment.”
ConAgra Foods has been a
certified C-TPAT company since
2003 and gained recognition as
a Tier III (highest level from U.S.
Customs and Border Protection)
company following validation in
April 2005. Having a progressive
approach to program management,
Peters continues, “We not
only expect our suppliers and
service providers to demonstrate
the same commitment to
supply chain security, but where
they are not already C-TPAT
certified by Customs, we ensure
the implementation of minimum
security requirements by
processing our supply chain
business partners through a
web-based self-assessment
followed by on-site C-TPAT
security audits. Pinkerton C&I
has played an important strategic
role in our success at a high level,
as well as the ongoing assessments
and tracking systems.”
“We believe that excellence
in supply chain management,
which includes security from
point of origin to the customers’
homes or businesses, exhibits
our firm commitment to their
well-being,” concludes Peters.
audit structure, &
auditing the auditor
Wilson is a stickler for audits
with a strategy, and audits
which are designed to enhance
the quality of global supply
chain security.
“It’s valuable to our customers to
meet C-TPAT requirements, and
meet governmental standards
through their own voluntary
efforts,” says Wilson, “but, a welldesigned
audit process should
be much more than this. When
a wide range of individuals score
well on our audits (and their
partners too), their bottom line
scores the best.”
Pinkerton C&I Director of
Operations Eric Davis-Fernald
WWW.securitasinc.coM 25

26
“
Why not profit from voluntary global supply chain
security measures, which one day may be required by
law anyway? When top executives have pinkerton c&i
on the team, they can sleep soundly at night.”
securitas solutions
Bruce Wimmer, CPP, director of Consulting, Pinkerton C&I
Audits contain a myriad of
details about product content,
handling, shipping, background
checks of individuals, and much
more. A quality audit is in itself
a security device. Ericka Aguirre,
Pinkerton C&I administrator,
puts it this way, “A key check and
balance element of Pinkerton
C&I’s global supply chain offering
is the actual design of an
auditing system, e-learning for
all involved, and auditing the
auditors by the Pinkerton C&I
team. We spend a lot of time
making our audits easy to
follow, and easy to analyze.
Some customers seek our
support in helping them brand
reports as their own.”
Why e-learning
is a Must
Pinkerton C&I can provide
customized multimedia education
and awareness programs
to address the requirements
and issues relating to C-TPAT.
Comments Eric Davis-Fernald,
who developed Pinkerton
C&I’s e-learning program for
the global supply chain, “Most
of us remember the emotionally
charged question, ‘Do you
know where your children are
after 10 PM? But what about
your shipments? Each involves
taking personal responsibility for
risk, which requires training. The
next important question is, ‘Have
you helped your employees and
suppliers take responsibility to
detect problems early, and alert
management and legal authorities
when a sense of urgency
is paramount?’ Our e-learning
modules are considered a must
by all customers who have tried
them, and sometimes even
more valuable for their suppliers.”
Davis-Fernald points out that
it’s no coincidence that e-learning
for the global supply chain
works in tandem with the audit
approach. In his words, “When
our customers make e-learning
tools available to their employees,
they are effectively
experiencing situations that may
come up on the job. They are
also communicating that each
individual is part of the security
team, and can make a difference
— large and small.”
Why choose the
pinkerton c&i Global
supply chain team?
The global supply chain team
at Pinkerton C&I represents a
new dimension in this business,
because of the range of experience
all under one roof, directed
by Bruce Wimmer. Expertise of
border control and fast flow of
goods draws upon thirty plus
years of U.S. Customs experience
from Carl Roe, and the
continuous improvement
approach to security led by
Steve Wilson, who joined
Pinkerton C&I after an IT and
security career at Hewlett
Packard. Integral to the team is
Ericka Aguirre, who turns data
into flow-charts and easy to read
reports, and Eric Davis-Fernald
(formerly at Disney) who brings
e-learning to executives and all
levels of the workforce, as well.
A secure supply chain results
in reduction in theft and
helps to enhance logistics/
transportation security loss
prevention programs. It means
a safer and more secure
environment for your staff
and your physical assets. ¡

Company News
securitas usa and its employees receive awards
at asis international annual seminar
Rocco DeFelice, CPP, executive vice president, accepts the
Special Recognition Award
More than 19,000 security professionals, product
manufacturers and service providers from 90
countries attended this year’s ASIS International’s
Annual Seminar & Exhibits in Anaheim, CA this
past September. And it was a very “rewarding”
experience for Securitas USA and its employees.
Securitas Security Services USA received a Special
Recognition award for its instrumental role in
promotion and advancement of the Society’s
certification programs. Accepting the award for
Securitas USA was Rocco DeFelice, CPP, executive
vice president, who commented, “Securitas USA,
as an industry leader, recognizes the need and the
importance of certification for our employees at all
levels of the organization. We are proud that the
efforts of our employees contributed significantly
to this recognition.”
ASIS International President Michael Cummings,
CPP, presented the Presidential Award of Merit
to past president Don W. Walker, CPP, chairman
of Securitas USA in recognition of his valuable
Christina M. S. Duffey, CPP, director,
customer service Paragon Protection Ltd.
and Lee Cloney, CPP, Securitas USA region
director of training & development
Don W. Walker, CPP, chairman
Securitas USA
contributions on
various ethics panels,
development of standards
& guidelines,
co-chairing the CSO
Roundtable, chairing
various committees
and providing ongoing
support through congressional
testimony
related to public
policy issues facing
the security profes-
sion. Don added, “Participation in a professional
society, developing standards, providing certifications
and adhering to a code of ethical conduct are
primary characteristics of all professions. Securitas
USA and I are proud to participate with ASIS in
furthering the security profession through all of
these activities.”
In addition, two regional Professional Certification
Board (PCB) Awards were given to Lee Cloney, CPP
WWW.securitasinc.coM 27

28
securitas solutions
Victor Mason, CPP,
Securitas USA director,
Operations Planning and
Consulting Services
and Victor Mason, CPP, in recognition of their support for certification in
their regions. Lee Cloney, regional director of Training & Development for
Securitas USA’s Rocky Mountain region, said, “The industry benchmark for
excellence in security management is the ASIS certification program, which I
also use as source material for some of my management training programs.”
Vic Mason, CPP, director of Operations Planning & Consulting Services in the
New England region, added, “I find it gratifying that my students who have
successfully passed the Certified Protection Professional (CPP) exam, have
joined the ranks of those who have earned our industry’s most coveted
professional certification.”
introducing the pinkerton/securitas usa
speaker series
Pinkerton Consulting and Investigations has been partnering with Securitas USA in delivering cutting-
edge educational training seminars for its customer base in the western U.S. Typically, Securitas USA
sponsors, markets and handles most of the coordination of the venue for the event. Pinkerton C&I
provides the speakers who are subject matter experts on the event topic. The average speaking event
lasts about two hours including questions.
The following speaker series events
have been presented in 2009:
y Supply Chain Security
y Workplace Violence,
Managing Today’s Threats
y Business Continuity/Disaster
Recovery
y Computer Forensics
y Risk Assessments
y Enterprise Risk Management
y Industrial Espionage
y Active Shooter
y Internet Profiling
Robert L. Dodge, CPP, West Region, vice president leading a training seminar
Event locations have included Portland, Denver, Seattle, Las Vegas, Phoenix, San Jose, Walnut Creek,
San Francisco, Los Angeles and Hawaii. “We have found that the attendees are responding to these
events very favorably and that it reaffirms Securitas/Pinkerton’s position as the industry leader in the
Security/Risk Management field,” says Robert L. Dodge, CPP, West Region, vice president Pinkerton C&I.
Anyone interested in learning more about these programs, and how they can add value to your security
program, please email Robert Dodge at Robert.Dodge@ci-pinkerton.com.

organizational announcements
Vince dipiero
Vince DiPiero has been appointed Vice President of Sales for the Mid Atlantic
region. He is a 25 year security professional who started as a uniformed
officer for SpectaGuard Security in Philadelphia while he was attending
college. DiPiero steadily advanced through various positions in the company,
and its successor company, Allied Security. In his position as Vice President
of Business Development, he was instrumental in the overall growth of the
company by utilizing various sales processes. In 2008 DiPiero left Allied and
joined Diebold Enterprise Security Systems overseeing its sales efforts in the
Mid Atlantic states.
He has 12 years of experience in marketing and selling to various market
segments such as Education and Healthcare and over 18 years of experience
in contract negotiations, client relations, problem solving and crisis management.
DiPiero is an active member of ASIS International, International Association
for Healthcare Security and Safety, International Association of Campus Law
Enforcement Administrators and The Northeast College and University
Security Association.
Ken daigle, cpp
Ken Daigle has been promoted to the position of Vice President of Sales for
the Northern California region. He returned to Securitas in 2007 as a Business
Development Manager for the Sacramento area and has an extensive background
in operations and sales as well as an extensive knowledge of the
Northern California market.
Daigle has over 17 years of experience in developing and directing strategic
sales and marketing initiatives and building and developing top performing
sales and operational teams. He is a certified trainer of the Professional Selling
Skills development course and his core competencies include labor and contract
negotiation, customer retention, new market penetration and performance
management. He is also active in ASIS International, BOMA, IFMA, ISSA and
IREM and received his CPP designation in 1998.
WWW.securitasinc.coM 29

Expanding the Securitas Portfolio
Understanding a client’s security
needs, enhancing existing security
programs and developing new
solutions are key to Securitas USA’s
performance. Security is our only
business and providing service
excellence to all clients is a basic
tenet of our business philosophy.
By refining our service delivery,
we are able to tailor specialized
services and provide specific market
training within our vertical market
segments such as high-rise and
commercial properties, manufacturing
and logistics, educational facilities,
retail markets and government
agencies.
Highlighted are some clients from
various specialized markets that
have recently chosen Securitas
to handle their security programs.
We welcome them and all the
companies that have awarded
their business to Securitas, as we
partner together to meet their
security requirements.
30
securitas solutions
Educational Facilities
Securitas USA security officers help to maintain a secure
environment on the campuses of many colleges and universities.
Officers can be found doing access control in parking
lots, working in the residence halls and performing patrols
of the campus. We work closely with various departments
within the educational community to develop solutions for
keeping the campus safe for the students, faculty and staff.
DC Schools 6,500 hours Mid Atlantic region
Grand Canyon
University
Retail Market
The presence of well-trained security officers in today’s retail
market is a critical factor in loss prevention, by deterring
unauthorized personnel and helping to safeguard tenants
and the general public. Securitas USA will work with your
staff and property management team, as well as local law
enforcement agencies to evaluate risk and design a program
that will offer your shoppers the level of security required to
meet your needs.
Hawaii Kai Towne
Center
280 hours
884 hours Rocky Mountain region
Kaplan University 208 hours South East region
Providence College 93 hours New England region
Touro College 2,500 hours
Southern California/Hawaii
region
JSH Properties 224 hours Rocky Mountain region
Monmouth Mall 700 hours
New York/New Jersey
region
New York/New Jersey
region

High-Rise/Property Management
Securitas USA is committed to the advancement of security
and life safety in the real estate and commercial building industry.
We will partner with our clients and property management to
develop operating procedures for access control, emergency
plans and internal policies. Our commitment is also demonstrated
through our investment in training programs tailored to this specific
market and our wide participation in industry associations such as
BOMA, IREM, ASIS and NFPA.
C&W Navy Yard 668 hours Mid Atlantic region
CalSTRS - Jones Lang LaSalle 488 hours
Stellar Management 600 hours
Logistics/Manufacturing Facilities
For officers in the logistics and manufacturing environment,
a main concern is helping to secure the supply chain, thereby
reducing theft and shipping loss. We will work with loss prevention
management to conduct security audits that identify internal/
external threats.
Briggs & Stratton 386 hours South East region
Coca-Cola 1,496 hours East Central region
E-Z Go 560 hours South East region
Grupo Prologis 3,108 hours Mexico
Lear 2,196 hours Mexico
McLane Southern 504 hours South Central region
Mike Campbell & Assoc./
Trader Joe's Corp.
880 hours
Southern California/Hawaii
region
Ports America 631 hours South Central region
Sodexho Mexico Sa De Cv 1,364 hours Mexico
Northern California
region
New York/New Jersey
region
Unico Properties 880 hours Rocky Mountain region
Government Agencies
We are committed to working closely with clients to
develop security procedures to help protect the public
sector. We will use our expertise to develop procedures
for access control, emergency planning and will utilize our
resources to help you resolve security concerns, including
overall program effectiveness, budget constraints and
staffing issues.
Dallas Mexican
Consulate
248 hours South Central region
L3 Communications 667 hours East Central region
San Francisco Civic
Center
San Francisco
TransBay Terminal
1,110 hours
Northern California
region
588 hours Northern California
region
WWW.securitasinc.coM
31

Contacts
32
Securitas Security Services USA
Northern California Region
Region President
Terry Brady
(T) 925.746.0552
(F) 925.395.9075
Terry.Brady@securitasinc.com
Vice President - Sales
Ken Daigle, CPP
(T) 925.746.0552
(F) 925.395.9075
Ken.Daigle@securitasinc.com
So. California/Hawaii Region
Region President
Tony Sabatino
(T) 714.978.3165
(F) 714.978.3174
Anthony.Sabatino@securitasinc.com
Vice President - Sales
John Campbell, CPP
(T) 714.978.3165
(F) 714.978.3174
John.Campbell@securitasinc.com
Vice President -
Business Development
Dennis Hathaway
(T) 818.558.4880
(F) 818-295-5867
Dennis.Hathaway@securitasinc.com
Rocky Mountain Region
Region President
Kelly Stone
(T) 602.414.3625
(F) 602.414.3642
Kelly.Stone@securitasinc.com
Vice President - Sales
Derin Dutchover
(T) 602.414.3657
(F) 602.414.3642
Derin.Dutchover@securitasinc.com
securitas solutions
North Central Region
Region President
Tony Majka
(T) 630.963.9434
(F) 630.963.9407
Tony.Majka@securitasinc.com
Vice President - Sales
Bob Pastene
(T) 630.963.9434
(F) 630.963.9407
Bob.Pastene@securitasinc.com
South Central Region
Region President
Jack Serpas, CPP
(T) 832.912.3280
(F) 832.912.3269
Jack.Serpas@securitasinc.com
Vice President - Sales
Len Ford, CPP
(T) 832.912.3280
(F) 832.912.3269
Len.Ford@securitasinc.com
East Central Region
Region President
Kevin Maloney
(T) 317.569.1149
(F) 317.569.1375
Kevin.Maloney@securitasinc.com
Vice President - Sales
Dan Smith
(T) 317.580.3280
(F) 317.569.1375
Dan.Smith@securitasinc.com
New England Region
Region President
Rick Avery, CPP
(T) 617.568.8701
(F) 617.568.8814
Rick.Avery@securitasinc.com
Vice President - Sales
Barbara McCormack
(T) 617.568.8743
(F) 617.568.8814
Barbara.McCormack@securitasinc.com
New York/New Jersey Region
Region President
Thomas Hauck
(T) 973.397.2255
(F) 973.397.2491
Thomas.Hauck@securitasinc.com
Vice President - Sales
Patti Rusak
(T) 973.397.6753
(F) 973.397.2491
Patti.Rusak@securitasinc.com
Mid Atlantic Region
Region President
Terence McGrath
(T) 301.620.9004
(F) 301.620.9755
Terence.McGrath@securitasinc.com
Vice President - Sales
Vince DiPiero
(T) 301.620.9004
(F) 301.620.9755
Vince.DiPiero@securitasinc.com
South East Region
Region President
Ty Stafford
(T) 770.426.5262
(F) 770.426.5480
Ty.Stafford@securitasinc.com
Vice President - Sales
Tom Flynn
(T) 770.426.5262
(F) 770.426.5480
Tom.Flynn@securitasinc.com

National Sales
Vice President
Greg Wilson
(T) 770.426.5262
(F) 770.426.5480
Greg.Wilson@securitasinc.com
National
Temporary Services
Vice President
Mike Pierce
(T) 719.573.4030
(F) 719.573.4068
Mike.Pierce@securitasinc.com
Global & National
Accounts Support
& Development
President
Brad Van Hazel
(T) 303.920.2011
(F) 303.920.7410
Brad.VanHazel@securitasinc.com
Vice President - Sales
J. Connon Samuel
(T) 303.439.4150
(F) 303.920.7410
Connon.Samuel@securitasinc.com
Mobile Services
Vice President
Tim Keller, CPP
(T) 630.441.1357
(F) 630.963.9407
Tim.Keller@securitasinc.com
Global Enterprise
Solution Division
President
Tim Frank
(T) 248.948.0075
(F) 248.948.0152
Tim.Frank@securitasinc.com
Energy Services
Division
Region President
Ron Hickie, CPP
(T) 973.397.2308
(F) 973.397.6692
Ron.Hickie@securitasinc.com
Securitas Canada
Country President
Dwayne Gulsby
(T) 416.774.2501
(F) 416.774.2545
Dwayne.Gulsby@securitas.ca
Vice President - Sales
Rowan Hamilton
(T) 905.272.0330
(F) 905.272.3293
Rowan.Hamilton@securitas.ca
Canada Mobile
President
Robert Pretto
(T) 514.938.3401
(F) 514.935.2996
Robert.Pretto@securitas.ca
Securitas Mexico
Country President
Roberto Reyes-Rico
(T) 52.81.8122.6201
(F) 52.81.8122.6203
Roberto.Reyes@securitas.com.mx
National Director
Business Development
Adrian Dominguez Gutierrez
(T) 52.55.2636.3706
Adrian.Dominguez@securitas.com.mx
Pinkerton
Government Services
President and CEO
Kevin Sandkuhler
(T) 703.750.1430
(F) 703.750.1318
Kevin.Sandkuhler@pgsusa.com
Chief Operating Officer
Jim Miller, CPP
(T) 805.496.3799
(F) 805.496.1269
Jim.Miller@pgsusa.com
Vice President - Sales
Bob Maydoney
(T) 508.868.1705
(F) 508.546.5565
Bob.Maydoney@pgsusa.com
Pinkerton Consulting
& Investigations
President
Ron Long
(T) 973.397.2612
(F) 973.397.2405
Ron.Long@ci-pinkerton.com
Vice President,
Global Sales & Marketing
John Lee
(T) 973.397.2226
(F) 973.397.6682
John.Lee@ci-pinkerton.com
Background Screening
Vice President
Barry Wilkins
(T) 410.229.5253
(F) 410.785.3887
Barry.Wilkins@ci-pinkerton.com
Computer Forensics
Managing Director
Cory Mock
(T) 770.427.3557
(F) 770.423.0414
Cory.Mock@ci-pinkerton.com
Compliance Services
Vice President
Anthony Tepedino
(T) 732.842.1518, Ext. 11
(F) 732.842.1927
Anthony.Tepedino@ci-pinkerton.com
Logistics
Director of Consulting
Bruce Wimmer
(T) 415.808.1730
(F) 415.974.1367
Bruce.Wimmer@ci-pinkerton.com
WWW.securitasinc.coM
33

Securitas Security Services USA, Inc.
Two Campus Drive
Parsippany, NJ 07054
Call today for information about our highly-trained security officers and technology enhancements for your business:
1(800)232-7465
Visit us on the Internet at: www.securitasinc.com
Securitas USA . . .
a knowledge leader
in security
offers innovative and strategic
security solutions. Everywhere from
small businesses to large corporations,
our more than 90,000 employees
are making a difference.