5 Boroughs Partnership NHS Foundation Trust Annual ... - Monitor

3.7.4 Further examples of Engagement and Responsiveness
Annual
Foundation Trust
- Council of
Members
• 26 members of the
public make up the 48
Council of Members
Involvement Event
•Attracted over 180 service
users, carers and
representatives from 3 rd
Sector Organisations
Sticks and Stones
Campaign
•Nationalexposure with
107,097 people signed up
•1,490 Twitter followers
and 2,332 Facebook friends
Trust Joint Service
Users and Carers
Forum
•Includes "Take it to the
top" session with Chief
Executive
5BP
Engagement
Trust
Involvement
Scheme
• Co-ordinates the
involvement of 333
service users, carers
and volunteers in
business activities
Other Trust Service
Users and Carers
Forums
•Learning Disability
•Later Life & Memory Services
•Forensic Units
•5 Stars – Children and Young
People
•4 x Knowsley Health Forums
Local LINks
organisations
• Attend meetings of the
Trust Patient & Public
Involvement Advisory
Group
Investingin
Children
• Developing engagement
with young service
users
3.7.5 How can we improve? – ask ‘Big Brother’
Having previously piloted the use of our portable ‘Big Brother Booth’ within
our community settings, during the reporting year we gave our in-patients
at our hospital at Hollins Park in Warrington the opportunity to feedback on
the quality of our services on camera. This included traditionally hard-toreach
audiences including people in our learning disability settings.
For the first time we also used the booth to hear from people who have
received healthcare from our newly-acquired Knowsley Integrated Provider
Services.
Annual Report and Annual Accounts 2011-12 111