5 Boroughs Partnership NHS Foundation Trust Annual ... - Monitor

Appendix 2 - National Patient Survey Results 2011
Each year since 2004, all NHS Trusts providing mental health services
have taken part in the Care Quality Commission National Patient Survey,
which is designed to gather information about service user experiences
and assess how Trusts are performing.
The findings of the 2011 survey are reported in two ways. The
‘Standardised’ version shows the Trust rated as about the same in all
questions except one which was rated as ‘better’ - Does your care plan set
out your goals?
In addition to the ‘Standardised’ results there is a set of ‘benchmarked’
results which identifies scores for each question and if the Trust is in the
top 20 per cent, middle 60 per cent or bottom 20 per cent when compared
to other Trusts.
Using the benchmarked approach the Trust has six scores in the bottom
20 per cent and 15 in the top 20 per cent, (Fig 1).
Fig 1. Top / Bottom 20 per cent responses to the National Patient
Survey 2011
Question – Red (Bottom)
1 Do you know who your Care Coordinator
(or lead professional) is?
2 Were you told that you could bring
a friend, relative or advocate to
your care review meetings?
3 Were you given a chance to
express your views at the
meeting?
4 Did you find the care review
helpful?
5 Did you discuss whether you
needed to continue using NHS
mental health services?
6 In the last 12 months, have you
received support from anyone in
NHS mental health services in
getting help with financial advice
or benefits?
5BP
score
Threshold for
lowest scoring
20 per cent
78 79
74 74
81 81
68 68
64 67
62 62
Annual Report and Annual Accounts 2011-12 129