5 Boroughs Partnership NHS Foundation Trust Annual ... - Monitor

132
Appendix 3 - Trust Patient Experience Survey
Mental Health and Learning Disability
The Annual National Patient Survey provides data regarding patient
experience. To gain a real-time understanding of service users’
experiences of services we also operate an internal Patient Experience
Survey.
The survey tool (questionnaire) was designed in partnership with service
users; carers and staff from the Operations and Corporate Directorates.
Each business stream has adapted the wording and format of the survey
tool to best meet the needs of their service users. Each survey covers 10
themes identified within the appropriate National Patient Survey
(community or in-patient).
An easy-read version has been developed for use in Learning Disability
Services and carers/families/advocates are invited to support the survey in
Later Life and Memory Services and Learning Disability Services.
The common themes identified from the National Patient Surveys are:
1 In-patients. Service users are asked to rate the quality of their
experience of:
Admission
Being treated with dignity and respect
Cleanliness of the ward
Quality of information
Level of involvement in the development of care plans
How well staff delivered what was identified in a care plan
Information about medication
Amount of time spent with staff
Feeling safe while on a ward
Their ‘overall’ experience while on the ward.
2 Community Services: Service users are asked to rate the quality of their
own experience of:
Being treated with dignity and respect
Quality of information
Level of involvement in the development of care plans
How well staff delivered what was identified in a care plan
Information about medication
Amount of time spent with staff
Provision of contact details for crisis support
Information, advice or support relating to employment, training or
further education
Cleanliness of Trust premises
Their ‘overall’ experience of receiving services.
Annual Report and Annual Accounts 2011-12