5 Boroughs Partnership NHS Foundation Trust Annual ... - Monitor

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134 The eight objectives of the Generic Satisfaction Survey are: Gain patients’ perception of the staff delivering their care Gain patients’ perception on the treatment they received Determine if patients’ felt involved in the decisions about their care Determine if patients were given advice/information in relation to signposting Determine the overall satisfaction with care received Determine patients’ understanding of the process for comments/suggestions or complaints Gain patients’ perception of information/advice provided Assess aspects of patients’ well-being and lifestyle. Each individual service participating in the Generic Satisfaction Survey tailored the methodology to suit the needs of their service users. A total of 42 services took part in the Generic Satisfaction Survey for September 2011 in comparison to 35 services in the previous survey undertaken in December 2010. A total of 3,781 surveys were given to patients and 1,914 were returned - giving a response rate of 51 per cent compared to 42 per cent in 2010. The survey also contained a number of questions to determine if aspects of patients’ well-being and lifestyle were being addressed. Each individual service used their own results to write conclusions, make recommendations and produce an action plan. Annual Report and Annual Accounts 2011-12
Appendix 4 Director’s Statement of Responsibility The Directors are required under the Health Act 2009 and the National Health Service (Quality Accounts) Regulations 2010 to prepare Quality Accounts for each financial year. Monitor has issued guidance to NHS Foundation Trust Boards on the form and content of annual Quality Reports (which incorporate the above legal requirements) and on the arrangements that Foundation Trust Boards should put in place to support the data quality for the preparation of the Quality Report. In preparing the Quality Report, Directors are required to take steps to satisfy themselves that: The content of the Quality Report meets the requirements set out in the NHS Foundation Trust Annual Reporting Manual 2011-12 The content of the Quality Report is not inconsistent with internal and external sources of information including: - Board minutes and papers for the period April 2011 to May 2012 - Papers relating to Quality reported to the Board over the period April 2011 to May 2012 - Feedback from the commissioners dated 21 May 2012 - Feedback from governors dated 10 May 2012 - Feedback from LINks dated: Halton LINks 2 May 2012 Knowsley LINks 10 May 2012 St Helens LINks 10 May 2012 Wigan LINks 4 May 2012 Warrington LINks 3 May 2012 - The Trust’s Complaints Report published under Regulation 18 of the Local Authority Social Services and NHS Complaints Regulations 2009 dated April 2012. - The latest National Patient Survey: Survey of people who use community mental health services 2011 - The latest National NHS Staff Survey 2011 - The Head of Internal Audit’s annual opinion over the Trust’s control environment dated April 2012 Annual Report and Annual Accounts 2011-12 135
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5 Boroughs Partnership NHS Foundati
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Contents Chairman and Chief Executi
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Our Profile Formed in 2002, 5 Borou
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We are actively involved in Learnin
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Trust Board Member Ray Walker - Dir
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including Adults, Learning Disabili
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Executive Director John Kelly Direc
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Committee Member Brian Marshall - N
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key safety recommendations in respe
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Our Risk Management Our Risk Manage
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Statements of Assurance Provided by
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During the reporting year the Trust
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Christopher Ashman Diane French -
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Public Member Councillor 18/05/ 11
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Members 27/07/11 28/09/11 11/01/12
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The remit of the Committee is to be
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Our Strategic Themes and Objectives
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Joint Service User and Carer Forum
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For the period 1 April 2011 to 31 M
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Effective and Efficient Organisatio
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What else have we achieved against
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Increased roof and wall insulation
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Clinical Leadership and Service Imp
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in research approved by a Research
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In addition we have representation
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One of the ways we will do this in
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Well-Governed In order for any orga
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Financial Viability This theme rela
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continues to perform well and impro
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in April 2012. By April 2013 more t
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Workforce Management and Experience
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Top Four Rankings Progress 2010 to
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New Bottom Four Rankings 2011 Botto
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Jobcentre Plus has awarded the symb
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Financial Review of the Year We hav
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Details of salaries and allowances
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Speaking Your Language This Annual
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Involving Service Users in Patient
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In particular, we took part in 100
Page 83 and 84: These statements are included as Ap
Page 85 and 86: Quality & Safety priorities 2012-13
Page 87 and 88: 2.4.3 Participation in Clinical Aud
Page 89 and 90: Name of Audit Number of cases submi
Page 91 and 92: The percentage of records which inc
Page 93 and 94: Part 3 - Other Information 3.1 Trus
Page 95 and 96: Knowsley Integrated Provider Servic
Page 97 and 98: Monitor Targets 2011-12 Threshold Y
Page 99 and 100: Domain Patient Safety 99 Trust Qual
Page 101 and 102: 3.4 Trust-wide Achievements 3.4.1 W
Page 103 and 104: 3.5.3 Advancing Quality Programme A
Page 105 and 106: Productive Mental Health Wards Prod
Page 107 and 108: The table below shows the Trust’s
Page 109 and 110: 3.7 Engaging with and Listening to
Page 111 and 112: 3.7.4 Further examples of Engagemen
Page 113 and 114: 3.8.2 Messages from Warrington LINk
Page 115 and 116: Quality Accounts - 5 Boroughs 2011/
Page 117 and 118: Warrington LINk Statement 5 Borough
Page 119 and 120: Knowsley LINk 5 Boroughs Partnershi
Page 121 and 122: Wigan Borough Local Involvement Net
Page 123 and 124: Re: 5 Boroughs Partnership NHS Foun
Page 125 and 126: Knowsley Overview and Scrutiny Boar
Page 127 and 128: 11 May 2012 Many thanks for sharing
Page 129 and 130: Appendix 2 - National Patient Surve
Page 131 and 132: Fig 2. The results from the Trust
Page 133: Service users are asked to complete
Page 137 and 138: Appendix 5 Monitor External Assuran
Page 139 and 140: Assurance work performed I conducte
Page 141 and 142: Appendix 6 Performance against CQUI
Page 143 and 144: Indicator Name Goal Year-end positi
Page 145 and 146: EFFECTIVENESS TCS Mental Health Pat
Page 147 and 148: Total June July August September Oc
Page 149 and 150: 5 Boroughs Partnership NHS Foundati
Page 151 and 152: Independent Auditor’s Report to t
Page 153 and 154: Certificate I certify that I have c
Page 155 and 156: I have delegated responsibility for
Page 157 and 158: Policy and Guidance A range of clin
Page 159 and 160: Directors attending the Trust Opera
Page 161 and 162: Continue to publish monthly High-le
Page 163 and 164: These include Business Continuity a
Page 165 and 166: Internal and External Stakeholders
Page 167 and 168: Board throughout the year. The Qual
Page 169 and 170: The Audit Committee provides an app
Page 171 and 172: Group Chaired by Functions Business
Page 173 and 174: The Trust maintains a status of reg
Page 175 and 176: Foreword to the Accounts 5 Boroughs
Page 177 and 178: Prior period adjustments TOTAL COMP
Page 179 and 180: Financed by taxpayers' equity: Mino
Page 181 and 182: Public Dividend Capital repaid Publ
Page 183 and 184: Statement of Cash Flows For the Per
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Notes to the accounts 1. Accounting
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Notes to the Accounts - 1. Accounti
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4. Other operating income 2011/12 2
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6. Operating leases As lessee Payme
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7. Employee costs and numbers conti
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203 7. Employee costs and numbers c
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205 7. Employee costs and numbers c
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8. Retirement benefits continued. T
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209 9. Better Payment Practice Code
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13. Intangible assets Software lice
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14. Property, plant and equipment 2
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14. Property, plant and equipment c
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14. Property, plant and equipment c
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16. Non-current assets for sale and
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17. Capital commitments There are n
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19.3 Ageing of impaired receivables
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23. Other liabilities Current Non-c
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25. Contingences 25.1 Contingent li
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26.2 Financial liabilities NHS Trad
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Further information on the NHS Foun
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30. Third Party Assets The Trust he
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Annual Report and Annual Accounts 2
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5 Boroughs Partnership NHS Foundation Trust Annual ... - Monitor

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