5 Boroughs Partnership NHS Foundation Trust Annual ... - Monitor

An innovative opportunity for service users and carers to comment on
services and express views using a Big Brother Booth-style audio/video
box. Footage is shown to the Trust Board, senior managers meetings and
during staff training
More than 180 service users, carers and representatives from 3rd sector
organisations attended the Trusts fourth Annual Involvement Event
Public membership of the Foundation Trust has risen to 5,552. The 48
Council Members represent a variety of constituencies including staff,
statutory sector partners and the general public. The majority of ‘public’
Council Members have direct experience of Trust services - many are
involved in local community organisations. This provides a communication
link to and from the wider public membership.
Staff
Staff are integral to effective risk management across all Trust activities in
existing services we provide and in the development of new systems,
processes and frontline services. Staff members identify and assess risk on a
daily basis and report through the Trust’s online risk management system
DATIX. Staff are involved in the ongoing management of risk throughout the
Trust and receive timely and effective communication of existing risks and
emerging risks. There are a number of communication methods in place
including:
Safe Place to Work Group that implements and monitors staff security and
safety issues
Health and Safety Committee
Participation in Business Stream Performance Meetings where risks and
incidents are discussed and monitored
Monthly distribution of Business Stream Risk Reports and Safety and
Quality Metrics
BME staff network
Staff health, well-being and engagement group.
The Trust also looks to identify risks through the views of stakeholders via the
Patient Opinion website, the internal complaints process, results from the
National Patient Survey and Staff Satisfaction Survey.
7. Annual Quality Reporting
Governance and Leadership
The Directors are required under the Health Act 2009 and the National Health
Service (Quality Accounts) Regulations 2010 to prepare Quality Accounts for
each financial year. Monitor has issued guidance to NHS Foundation Trust
boards on the form and content of annual Quality Reports which incorporate
the above legal requirements in the NHS Foundation Trust Annual Reporting
Manual.
The Trust Priorities for quality improvement (safety, experience and
effectiveness indicators) for 2011 have been monitored monthly by the Trust
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Annual Report and Annual Accounts 2011-12