5 Boroughs Partnership NHS Foundation Trust Annual ... - Monitor

In particular, we took part in 100 per cent of national clinical audits that we
were eligible for during the reporting year. The importance of clinical audits is
realised when we make changes to improve services based on audit findings.
We have been Creating Time to Care – working with our clinicians to support
them to spend more quality time with our service users. We have also been
developing a coaching programme to promote a culture of personal
responsibility and empowerment. We want to equip our people to deliver on
the commitments we make – another of our Trust values.
You can read more about these and other initiatives, and view detailed
information about our performance against quality and safety priorities and
indicators within the following report.
Simon Barber
Chief Executive
1.3 Chairman’s Statement
Recognising the ‘Expert by Experience’ status of our service users is a key
quality priority we have set for 2012-13 – complementing our value: ‘We
value, encourage and recognise everyone’s contribution and feedback’.
I am delighted that this report evidences a 61 percent increase in the number
of involvement opportunities carried out by volunteers in 2011 when compared
with 2010. We are able to demonstrate where and how we have listened to
our service users’ lived experience and worked with them to drive through key
quality improvements.
For example, by involving service users in the patient safety framework, and
taking into account their insight and experience, we have been able to
improve the quality of the actions we implement to enhance patient safety
within the services we provide.
In a UK-first we also pioneered the full involvement of people living with a
Personality Disorder in the development and delivery of a new and innovative
Personality Disorder Hub Service which is committed to offering the best
possible service to people who meet this diagnosis. For our work in this area
we received a nomination in the ‘Innovation in Mental Health’ category at the
HSJ Awards 2011.
Annual Report and Annual Accounts 2011-12 81