QuIPS 2012 Program - QuIPS Conference | UT IHI Open School ...

QuIPS 2012 Program - QuIPS Conference | UT IHI Open School ...

QuIPS 2012 Program - QuIPS Conference | UT IHI Open School ...


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University of Toronto Chapter<br />

Institute for Healthcare Improvement (<strong>IHI</strong>) <strong>Open</strong> <strong>School</strong><br />

Presents:<br />

The Second Annual<br />

Quality Improvement & Patient Safety (<strong>QuIPS</strong>)<br />

Interdisciplinary Student <strong>Conference</strong><br />

Leslie L. Dan Pharmacy Building, University of Toronto<br />

May 5, <strong>2012</strong><br />

Theme: Technology in Healthcare<br />

Join the healthcare revolution

The 2 nd Annual Quality Improvement & Patient Safety (<strong>QuIPS</strong>) <strong>Conference</strong><br />

May 5, <strong>2012</strong><br />

ihiconference.ca<br />

Table of Contents<br />

Message from the <strong>Conference</strong> Lead and the Chapter President 3<br />

Agenda 4<br />

Student Quality Improvement Projects 5<br />

Presenter Biographies 7<br />

Workshop Presenter Biographies 10<br />

<strong>Conference</strong> Organizing Committee 12<br />

Thank you 12<br />

Sponsors 13<br />


Message from the <strong>Conference</strong> Lead, <strong>QuIPS</strong>:<br />

The 2 nd Annual Quality Improvement & Patient Safety (<strong>QuIPS</strong>) <strong>Conference</strong><br />

May 5, <strong>2012</strong><br />

ihiconference.ca<br />

Welcome to the second annual Quality Improvement and Patient Safety <strong>Conference</strong>!<br />

The idea of an annual quality improvement conference was conceived in 2010, when an interdisciplinary<br />

group of students at the U of T <strong>IHI</strong> <strong>Open</strong> <strong>School</strong> Chapter gathered with a shared goal of instilling a<br />

revolution in healthcare. Realizing the status quo in healthcare is far from perfect, we hoped to educate<br />

others about the importance of change and ways in which to achieve that change.<br />

This year’s conference will take a close look at how technology can facilitate healthcare improvement – an<br />

undoubtedly pertinent topic as technology is and will continue to be an integral part of healthcare. I hope, through keynote<br />

presentations and interactive workshops, you will learn about tools that may be conducive to your future clinical practice and<br />

career. I also urge you to take the opportunity to discuss and explore the limitations of healthcare technologies, the challenges in<br />

their implementation, and potential solutions.<br />

With the help of an inter-­‐professional group of faculty advisors and mentors, we have developed a spectacular program for you. I<br />

hope this day inspires you to join our quest to make our healthcare system safer, more efficient, effective, and patient-­‐centered.<br />

Cindy Shen<br />

<strong>Conference</strong> Lead, 2011-­‐12<br />

MD candidate (2015), MPH, BSc (Hon)<br />

Message from the President, UofT <strong>IHI</strong> <strong>Open</strong> <strong>School</strong> Chapter:<br />

The University of Toronto Chapter was founded in January 2009. We are currently in the ‘Engagement’<br />

phase of our strategic 3-­‐year plan and are now followed by over 700 students and professionals in<br />

healthcare (nursing, pharmacy, medicine, allied health, social work, OT, PT) and healthcare related<br />

(engineering, health policy, public health) disciplines.<br />

It is estimated that of the 2.5 million people admitted to hospital every year in Canada, close to 2.8%,<br />

or 70,000 experience potentially preventable adverse events 1 , which are unintended complications caused by healthcare<br />

management rather than the patient’s underlying disease. We believe that this is unacceptable. Our Chapter’s mission is to<br />

develop students’ foundational skills in quality improvement and patient safety through education and practical experience so<br />

that every healthcare professional practices and teaches patient safety and quality improvement.<br />

To this purpose, every year, our interdisciplinary leadership team of students, just like you, organize monthly seminars by leaders<br />

in healthcare improvement, real-­‐world QI projects that produce tangible changes in healthcare delivery, short-­‐term observership<br />

opportunities of QI initiatives in our community, collaborate with the University, local and national advocates for QI and PS, and<br />

finally, host this annual conference on the most engaging topics in healthcare.<br />

Over the past 3 years, I have had the chance to work with students and faculty advisors that are passionate and driven to bring<br />

about a change, to make a difference, and to fill in the gaps where they exist. I hope the 2 n Annual Quality Improvement and<br />

Patient Safety <strong>Conference</strong> introduces you to the breadth of opportunity for change and motivates you to work more closely with<br />

our Chapter.<br />

Sara Omar<br />

UofT <strong>IHI</strong> <strong>Open</strong> <strong>School</strong> President, 2011-­‐12<br />

BSc (Hon)/MRT (Candidate) <strong>2012</strong><br />

[1] Baker, Norton, et al. (2004). The Canadian Adverse Events Study: the incidence of adverse events among hospital patients in Canada.<br />


The 2 nd Annual Quality Improvement & Patient Safety (<strong>QuIPS</strong>) <strong>Conference</strong><br />

May 5, <strong>2012</strong><br />

ihiconference.ca<br />

Agenda<br />

8:00 – 8:45 Registration and Breakfast Lobby<br />

8:45 – 9:00 Welcome<br />

<strong>Conference</strong> Lead and Chapter President<br />

Jessica Perlo, Dean Henry Mann, Michael Rachlis<br />

B250<br />

9:00 – 9:20 Employing Technology in Healthcare Improvement: The Ontario Strategy<br />

Ben Chan<br />

B250<br />

9:20 – 9:40 Improving Quality of Care Through Computerized Provider Order Entry<br />

Chris O’Connor<br />

B250<br />

9:40 – 10:10 Q&A B250<br />

10:10 – 10:25 Break Lobby<br />

10:25 – 11:50 Presentations and Panel Discussion:<br />

Electronic Health Records in Ontario: Success and Challenges<br />

Jennifer Zelmer<br />

Fariba Rawhani<br />

Maureen Boon<br />

B250<br />

11:50 – 12:40 Lunch and Student Poster Viewing and Voting Lobby<br />

12:40 – 2:10 Workshops<br />

1. Failure Mode and Effect Analysis: A Proactive Approach to Enhancing Safety<br />

Catarina Lam<br />

2. Healthcare Improvement Through Patient Safety Metric Systems<br />

Alex Titeu<br />

3. Innovations to Improve Cancer Care<br />

Susan King & Jillian Ross<br />

4. Using Simulation to Improve Patient Safety<br />

Jennifer McCauley & Sarah Johnston<br />

5. Futureward: Complex Care Patient Room in the Next 20 Years<br />

Patrick Spear<br />

850<br />

Small Pod<br />

857<br />

Bloomberg<br />

Large Pod<br />

2:10 – 2:25 Break Lobby<br />

2:25 – 3:25 Student Oral Presentations<br />

1. Investigating the Information and Supportive Care Needs of Head and<br />

Neck Cancer Patients at Princess Margaret Hospital<br />

2. Reducing Microbiology Specimen Collection Incidents in an Oncology<br />

Ward<br />

3. “I Took a Pledge”: An Innovative, Multi-­‐Model Approach to Improving<br />

Hand Hygiene Compliance in General Internal Medicine at Toronto<br />

General Hospital<br />

B250<br />

3:25 – 3:55 Technology and Self-­‐Management of Chronic Diseases<br />

Joe Cafazzo<br />

B250<br />

3:55 – 4:10 Awards & Prizes<br />

Closing Remarks<br />

B250<br />

4:10 – 5:00 Reception Lobby<br />


The 2 nd Annual Quality Improvement & Patient Safety (<strong>QuIPS</strong>) <strong>Conference</strong><br />

May 5, <strong>2012</strong><br />

ihiconference.ca<br />

Student Quality Improvement Projects<br />

Oral Presentations Abstracts<br />

1. Investigating the informational and supportive care needs of head and neck cancer<br />

patients at Princess Margaret Hospital<br />

Authors: Anandita Gokhale, Alisha Albert-­‐Green<br />

Supervisors: Janet Papadakos, Maurene McQuestion, Jolie Ringash, Nazek Abdelmutti, Audrey<br />

Friedman, Pamela Catton, Sarah Urowitz<br />

INTRODUCTION: The Princess Margaret Cancer Survivorship <strong>Program</strong> offers clinical services and self-­‐management<br />

educational resources to aid cancer survivors and their family members with the effects of cancer and its<br />

treatment. The program recently expanded its educational resources and clinical care to include patients with head<br />

and neck cancers (HNC).<br />

OBJECTIVES: The literature on the informational needs of HNC patients is still in its infancy. As such, this study aims<br />

to ensure that the program meets the diverse informational and supportive care needs of HNC patients.<br />

METHODS: A cross-­‐sectional needs assessment of patients at an ambulatory head and neck clinic has been launched<br />

using a self-­‐administered questionnaire evaluating six domains of informational need: medical, practical, physical,<br />

emotional, social, and spiritual. Patients are asked to rate the importance of each domain, the amount of<br />

information desired, and their preferred method of receiving the information (computer based: audio-­‐video, DVD,<br />

website etc; or traditional supports = pamphlets, support groups etc).<br />

RESULTS: To date 43/200 surveys have been collected. Preliminary results show that respondents are primarily<br />

Caucasian, have cancers of the oral cavity, are comfortable receiving health information in English (97%), and have<br />

access to a computer with internet (81%). Respondents most desired information related to the medical and physical<br />

domains, and wished to access it through a website. The preferred method of receiving health information about<br />

their social, emotional and spiritual needs was via pamphlet, followed closely by website.<br />

CONCLUSIONS: This study will highlight the unmet needs of HNC patients, and will inform future resource<br />

development and dissemination. Given the ubiquitous presence of computer media in our society, it is worth<br />

assessing whether media-­‐based supports are desired and will be utilised. The preliminary results hint at the value of<br />

web-­‐resources, and we can use this information in creating a national, comprehensive web presence for HNC patients<br />

of Canada.<br />

2. Reducing microbiology specimen collection incidents in an oncology ward<br />

Presenters: Kyle Cruz, Nancy Guo, Kahangir Khan, Joanne Le, Bahar Moghaddam<br />

Supervisor: Guna Budrevics<br />

INTRODUCTION: There have been a number of concerns with the process of laboratory specimen collection and<br />

delivery at Sunnybrook Health Sciences Centre.<br />

Data was collected and obtained from the Oncology Ward (C6) between 4/01/2011 and 12/06/2011. The following<br />

issues were identified with the specimens: 44% -­‐ mislabeled or unlabeled; 33% -­‐ inappropriate or unsuitable; 22% -­‐<br />

not analyzed for other reasons. As a result of these errors, additional time and manpower are required to process<br />

specimens. This results in increased costs incurred through supplies and working hours. Most importantly, patient<br />

care is compromised due to inconvenient sample re-­‐collections and delayed diagnosis.<br />

OBJECTIVES: The team is working with a surgical oncology ward (35 bed unit) to reduce the number of microbiology<br />

specimen incidences. Under the guidance of Ms. Guna Budrevics (Performance Improvement Specialist in The<br />

Department of Quality and Patient Safety, Sunnybrook Health Sciences Centre), the team will implement two<br />


The 2 nd Annual Quality Improvement & Patient Safety (<strong>QuIPS</strong>) <strong>Conference</strong><br />

May 5, <strong>2012</strong><br />

ihiconference.ca<br />

improvement cycles consisting of 2-­‐3 strategies to reduce the number of reported incidences.<br />

METHODOLOGY: To complete the objectives of this project:<br />

• The incident report data generated by the Microbiology Laboratory was analyzed;<br />

• Interviews were conducted with the nurses and other staff on the unit;<br />

• Sample collection was observed<br />

A list of possible improvements was compiled. After being reviewed by the staff, three of the proposed<br />

improvements were approved. These include:<br />

• Color coding the sample drop box;<br />

• Pre-­‐printing of patient specimen labels;<br />

• Creating a checklist of common errors to raise awareness.<br />

The second improvement cycle will include changes that will reflect the results of the above strategies.<br />

CONCLUSIONS: Our team hopes to reduce the number of specimen collection incidents occurring at the surgical<br />

oncology ward in order to decrease the number of adverse events. Upon successful implementation, we would like to<br />

scale-­‐up such improvements to other wards.<br />

3. “I Took a Pledge”: An innovative, multi-­‐modal approach to improving hand hygiene<br />

compliance in general internal medicine at Toronto General Hospital<br />

Authors: Victoria Leung, Erica Merman<br />

Supervisors: Christine Plaza, Leslie Beard, Dante Morra<br />

INTRODUCTION: Healthcare Acquired Infections (HAIs) are the fourth leading cause of death in the United States. 1 In<br />

Canada, 220,000 HAIs occur annually, resulting in excess of 8000 deaths. 1 HAIs constitute a direct threat to patient<br />

safety. Recent hospital efforts have focused on improving infection control practices, beginning with hand hygiene.<br />

This research explores the opportunities, barriers, and outcomes associated with the “I Took a Pledge” project, an<br />

innovative intervention designed to improve hand hygiene at Toronto General Hospital (TGH).<br />

OBJECTIVES: To increase hand hygiene compliance on general internal medicine (GIM) at TGH through a multimodal<br />

intervention focused on increasing team accountability and role modeling.<br />

METHODS: After careful analysis of the GIM environment, we created five strategies to improve hand hygiene:<br />

engaging practitioners in a discussion of barriers to hand hygiene, introducing a pledge, holding individuals<br />

accountable to their pledge through visible positive recognition, generating heightened awareness, and providing<br />

real-­‐time, team-­‐based feedback of compliance rates.<br />

RESULTS: The “I Took a Pledge Project” achieved great success. GIM compliance rates improved from a baseline of<br />

52% to 81% following the intervention. All teams (4 medicine teams including allied health and 2 nursing teams)<br />

improved tremendously. Following the intervention, 3 medicine teams and 1 nursing team achieved compliance rates<br />

of 100%.<br />

CONCLUSIONS: The “I Took a Pledge Project” was a project in transforming individual and organizational behaviour.<br />

Careful reflection reveals five key lessons: More frequent auditing and focused feedback promotes urgency;<br />

Improvements in hand hygiene are a necessary first step to heightened infection control practices; Workplace<br />

reminders are appreciated when they address front-­‐line workers’ identified needs; Individual bias contributes to<br />

assigning blame without reflecting on personal practices; and finally, team-­‐based accountability is a powerful<br />

motivator for improving practices in team-­‐based environments including GIM. Findings from this study can guide<br />

future initiatives in behaviour change.<br />


The 2 nd Annual Quality Improvement & Patient Safety (<strong>QuIPS</strong>) <strong>Conference</strong><br />

May 5, <strong>2012</strong><br />

ihiconference.ca<br />

Presenter Biographies<br />

Michael M. Rachlis MD MSc FRCPC LLD (Honoris Causa)<br />

Health Policy Analysis<br />

Dr. Michael Rachlis was born in Winnipeg, Manitoba in 1951 and graduated from the University<br />

of Manitoba medical school in 1975. He interned at McMaster University and then practiced<br />

family medicine at the South Riverdale Community Health Centre in Toronto for eight years. He<br />

completed specialty training in Community Medicine at McMaster and was made a fellow of<br />

the Canadian Royal College of Physicians in 1988.<br />

Dr. Rachlis practices as a private consultant in health policy analysis. He has consulted to the<br />

federal government, all ten provincial governments, and two royal commissions. He is also an<br />

associate professor (status only) with the University of Toronto, Dalla Lana <strong>School</strong> of Public<br />

Health.<br />

Dr. Rachlis has lectured widely on health care issues. He has been invited to make presentations to committees of the<br />

Canadian House of Commons and the Canadian Senate as well as the United States House of Representatives and<br />

Senate. He is a frequent media commentator on health policy issues and the author of three national bestsellers<br />

about Canada's health care system. In his spare time, Dr. Rachlis enjoys cycling and duplicate bridge.<br />

Jessica Perlo, MPH<br />

Community Manager, <strong>IHI</strong> <strong>Open</strong> <strong>School</strong> for Health Professions<br />

Jessica Perlo is the Community Manager of the Institute for Healthcare Improvement <strong>Open</strong><br />

<strong>School</strong> for Health Professions, an interprofessional education program that provides health<br />

professions students with the skills to become change agents in health care. Jessica holds a<br />

Bachelor’s in Science from the University of Vermont and a Masters in Public Health from<br />

Boston University <strong>School</strong> of Public Health. For over seven years she’s worked in health<br />

professional program development: first for a health systems research agency in New York<br />

and later for Partners Healthcare and Brigham and Women’s Hospital, teaching affiliates of<br />

Harvard Medical <strong>School</strong> in Boston.<br />

Henry Mann, PharmD<br />

Dean, Leslie Dan Faculty of Pharmacy<br />

Dean Henry J. Mann, PharmD received his BSc and PharmD degrees from the University of<br />

Kentucky where he completed a concurrent ASHP Residency <strong>Program</strong>. Dr. Mann joined the<br />

University of Minnesota College of Pharmacy in 1980 where he developed clinical pharmacy<br />

services in surgery and critical care. He served the College of Pharmacy as Associate<br />

Department Head for Pharmacy Practice, Associate Dean for Professional and External<br />

Relations and Associate Dean for Clinical Affairs. Dr. Mann was the founding director of the<br />

University of Minnesota’s interdisciplinary Center for Excellence in Critical Care and the<br />

Partnership for Excellence in Critical Care – which is a national network focused on the<br />

translation of critical care research into practice. In July 2009 he was appointed as the Dean of<br />

the Leslie Dan Faculty of Pharmacy at the University of Toronto. In this capacity he directs the<br />

largest research intensive pharmacy faculty in Canada.<br />


The 2 nd Annual Quality Improvement & Patient Safety (<strong>QuIPS</strong>) <strong>Conference</strong><br />

May 5, <strong>2012</strong><br />

ihiconference.ca<br />

Ben Chan, MD<br />

President and CEO, Health Quality Ontario<br />

Keynote: Employing Technology in Healthcare Improvement: The Ontario Strategy<br />

Dr. Ben Chan is the inaugural CEO of the Ontario Health Quality Council, and a leading figure in<br />

quality measurement and quality improvement in Canada. In his previous role as inaugural<br />

CEO of Saskatchewan’s Health Quality Council (HQC), Dr. Chan led an ambitious agenda to<br />

report to the public on quality and implement quality improvement programs to improve<br />

chronic disease management, reduce waiting times and prevent adverse events across the<br />

health care system. In 2006, the HQC received the Saskatchewan Health Excellence Award for<br />

its pioneering work, and Dr. Chan was named Canada’s Outstanding Young Health Executive<br />

by the Canadian College of Health Service Executives, and Distinguished Alumnus of the Year<br />

by Victoria College, University of Toronto.<br />

Dr. Chan is a former Senior Scientist with the Institute for Clinical Evaluative Sciences (ICES) in<br />

Toronto, where he authored over 60 publications on health human resource planning and quality of care. Dr. Chan<br />

has worked as a part-­‐time locum general practitioner in 70 rural communities and 8 provinces and territories across<br />

Canada. He received his BSc and MD from the University of Toronto, where he was awarded the Moss Scholarship,<br />

the university’s highest undergraduate award. He also holds a Master of Public Health from Harvard and Master of<br />

Public Affairs from Princeton.<br />

Chris O’Connor, MD, FRCPC<br />

President, Patient Order Set<br />

Keynote: Improving Quality of Care Through Computerized Provider Order Entry<br />

Dr. Chris O’Connor is a critical care physician at the Credit Valley and Trillium Health Centre<br />

and the founder of PatientOrderSets.com. Since being founded in 2006 PatientOrderSets.com<br />

has grown to over 170 hospitals across Canada and has demonstrated dramatic<br />

improvements in quality, safety and reduced length of stay. PatientOrderSets.com is a<br />

collaborative network that utilizes advanced technology connecting clinicians, health care<br />

organizations and expert groups at the point of care. Dr. O’Connor was the Director of<br />

Medical Informatics at Trillium Health Centre for 5 years and has been involved in many<br />

informatics projects including the use of wireless email for interprofessional communication<br />

for all members of the health care team.<br />

Fariba Rawhani, MBA<br />

Senior Vice President, Development & Delivery, E-­‐health Ontario<br />

Panel: Electronic Health Records in Ontario: Success and Challenges<br />

Fariba Rawhani is accountable for developing and delivering technology products and services<br />

on behalf of eHealth Ontario. Known for her transformational leadership skills and creating<br />

compelling visions, Fariba holds an MBA from Ivey <strong>School</strong> of Business. She builds high-­‐<br />

performing organizations by engaging stakeholders. An accomplished global executive, Fariba<br />

has built a successful 20-­‐year career holding senior positions including senior vice president<br />

and chief information officer, CIBC; global vice president, EDS; president, Minacs Worldwide<br />

and chief executive officer, FDR Consultants Group. Fariba also is the president of the board of<br />

directors of Justice Net.<br />


The 2 nd Annual Quality Improvement & Patient Safety (<strong>QuIPS</strong>) <strong>Conference</strong><br />

May 5, <strong>2012</strong><br />

ihiconference.ca<br />

Jennifer Zelmer, PhD, MA<br />

Senior Vice President, Clinical Adoption and Innoation, Canada Health Infoway<br />

Panel: Electronic Health Records in Ontario: Success and Challenges<br />

Dr. Jennifer Zelmer is the Senior Vice President, Clinical Adoption and Innovation at Canada<br />

Health Infoway. Prior to joining Infoway, she held a series of progressively responsible<br />

leadership positions in Canada and abroad, most recently as Chief Executive Officer of the<br />

International Health Terminology Standards Organization and Vice President, Research &<br />

Analysis at the Canadian Institute for Health Information. Dr. Zelmer received her PhD and her<br />

M.A. in Economics from McMaster University and her B.Sc. in Health Information Science from<br />

the University of Victoria. In addition to her role at Canada Health Infoway, she is the Editor-­‐in-­‐<br />

Chief of Healthcare Policy and is an Adjunct Faculty member at the University of Victoria. Dr.<br />

Zelmer also serves on a wide range of health-­‐related advisory committees and boards.<br />

Maureen Boon, MHSc<br />

Associate Director, Policy, College of Physicians and Surgeons of Ontario<br />

Panel: Electronic Health Records in Ontario: Success and Challenges<br />

Maureen Boon is the Associate Director of Policy at the College of Physicians and Surgeons of<br />

Ontario. Maureen obtained her B.Sc. from Queen’s University and M.HSc. from the University<br />

of Toronto. In her 15 years at the College, Maureen has investigated and resolved complaints<br />

and managed the Intake area, which deals with all incoming calls and issues. In her current role,<br />

she oversees the Policy area, which is responsible for developing and managing all College<br />

policies.<br />

Joseph Cafazzo, PhD, PEng<br />

Lead, Centre for Global eHealth Innovation, University Health Network<br />

Senior Director, Healthcare Human Factors<br />

Keynote: Technology and Self-­‐Management of Chronic Diseases<br />

Dr. Joseph Cafazzo is Centre Lead and Director of Medical Device Informatics and Healthcare<br />

Human Factors at University Health Network (UHN).<br />

As director, he leads applied research in the areas of extending the use medical technology<br />

from the hospital to the home and use of human factors methods for the design and<br />

evaluation of medical technology. His recent work has been in the area of empowering<br />

patients and providers with technology that facilitates self-­‐care.<br />

He is Assistant Professor of Health Informatics in the Department of Health, Policy,<br />

Management and Evaluation, and of Clinical Engineering in the Institute of Biomaterials and<br />

Biomedical Engineering, Faculty of Medicine, University of Toronto.<br />


The 2 nd Annual Quality Improvement & Patient Safety (<strong>QuIPS</strong>) <strong>Conference</strong><br />

May 5, <strong>2012</strong><br />

ihiconference.ca<br />

Workshop Presenter Biographies<br />

Catarina Lam<br />

Radiation Therapist, Princess Margaret Hospital<br />

Catarina Lam is the Practice Leader of Quality and Patient Safety at the Radiation Medicine<br />

<strong>Program</strong> of the Princess Margaret Hospital (PMH). She obtained her Bachelor of Radiation<br />

Sciences degree and Diploma in Radiation Therapy from the University of Toronto and the<br />

Michener Institute. Subsequently, she received her Master of Business Administration from the<br />

Schulich <strong>School</strong> of Business, York University. She has over 8 years of clinical experience and has<br />

over 6 years of management experience at PMH. In her current role as Practice Leader, she is<br />

involved in quality assurance management, performance measurement and quality<br />

improvement projects for the cancer program. Her current research interests include error<br />

management and process improvement.<br />

Alex Titeu<br />

Project Manger, Canadian Patient Safety Institute – Central Measurement Team, Safer Healthcare Now<br />

Alex Titeu is the Project Coordinator for the Central Measurement team of Safer Healthcare<br />

Now, a national grassroots initiative aimed at implementing interventions known to reduce<br />

avoidable harm, such as infections and medication-­‐related discrepancies. The flagship program<br />

of the Canadian Patient Safety Institute, a not-­‐for-­‐profit organization that exists to raise<br />

awareness and facilitate implementation of ideas and best practices to achieve a<br />

transformation in patient safety, SHN is a resource for frontline healthcare providers, health<br />

organizations, health quality committees and councils, and health ministries.<br />

Since October 2009, he has been involved with the development, launch, and refinement the<br />

Patient Safety Metrics System, a web based data submission and reporting system, designed to<br />

support over 600 healthcare organizations in the collection and analysis of improvement data.<br />

Susan King, BSc OT, MBA<br />

Director, Knowledge Transfer and Exchange and Provincial Improvement Coordinator, Ontario Cancer Symptom<br />

Management Collaborative, Cancer Care Ontario<br />

Susan King is the Director, Knowledge Transfer and Exchange (KTE) and Provincial Improvement<br />

Coordinator, Ontario Cancer Symptom Management Collaborative (OCSMC) at Cancer Care<br />

Ontario (CCO). Susan has been the business lead for the development and implementation of<br />

the Interactive Symptom Assessment and Collection (ISAAC) e-­‐tool and CCO’s first mobile app,<br />

Symptom Management Guides. Prior to joining CCO she managed the implementation of the<br />

Ministry of Health and Long-­‐Term Care’s End-­‐of-­‐Life Care Strategy and Alzheimer Strategy. Past<br />

experiences include working as a consultant, manager and service provider in home care,<br />

mental health, complex continuing care and rehabilitation settings.<br />


The 2 nd Annual Quality Improvement & Patient Safety (<strong>QuIPS</strong>) <strong>Conference</strong><br />

May 5, <strong>2012</strong><br />

ihiconference.ca<br />

Jillian Ross, MBA, RN<br />

Director, Clinical <strong>Program</strong>s – Strategy and Integration, Cancer Care Ontario<br />

Jillian Ross is the Director, Clinical <strong>Program</strong>s, Strategy and Integration at Cancer Care Ontario (CCO). Jillian has served<br />

as a business sponsor for development and implementation of several electronic tools intended to integrate best<br />

practice into the processes of care. She has a background in front-­‐line nursing, hospital administration and decision<br />

support.<br />

Jennifer MaCauley, RN<br />

Lecturer, Bloomberg Faculty of Nursing, University of Toronto<br />

Faculty Lead, IPE and Simulation, Centre for IPE, University of Toronto<br />

Jennifer Macauley is a lecturer at the Bloomberg Faculty of Nursing and the Faculty Lead for<br />

IPE and Simulation at the Centre for IPE, University of Toronto. Clinically, Jennifer has nursed in<br />

a variety of critical care areas, such as trauma and general ICU’s and has also worked<br />

extensively in acute medical surgical areas. It is through her experience in the clinical setting<br />

that Jennifer developed a passion for teaching undergraduate students, and saw the direct<br />

result of excellent higher education preparation on patient outcomes.<br />

As a lecturer in undergraduate nursing, her passion lies in using simulation to develop<br />

improved critical thinking and decision-­‐making, both as individual practitioners and also as<br />

part of the health care team. In her experience, the benefits of employing simulation as a<br />

teaching strategy include enhanced communication, improved teamwork and clinical assessment skills which should<br />

ultimately result in better patient safety.<br />

Sarah Johnston, RN, MN<br />

Lecturer, Lawrence S. Bloomberg Faculty of Nursing, University of Toronto<br />

Sarah completed her Bachelor of Science in Nursing at McMaster University and her Masters of Nursing at the<br />

University of Toronto in 2006. Sarah has practiced nursing for many years primarily in the acute surgical adult<br />

population and is experienced in clinical teaching. Presently, Sarah holds a lecturer position at the Lawrence S.<br />

Bloomberg Faculty of Nursing at the University of Toronto where she is involved in undergraduate nursing education<br />

and simulation facilitation.<br />

Patrick Spear, MArch<br />

Project Lead, Center for Innovation in Complex Care, UHN<br />

Patrick Spear is a recent graduate of the University of Toronto Masters of Architecture<br />

program, where he focused his studies on healthcare architecture and conducted his thesis on<br />

the design of technologically advanced critical care patient rooms. This project was developed<br />

in conjunction with the University Health Network’s Centre for Innovation in Complex Care,<br />

and he is the manager and lead designer of this project as it moves forward today. He is<br />

employed at Farrow Partnership Architects, a healthcare architecture firm, where he is<br />

responsible for the conceptual design and execution on projects across a variety of sectors,<br />

include healthcare, master planning and education. He is currently an Intern Architect with<br />

the Ontario Association of Architects.<br />


Cindy Shen, <strong>Conference</strong> Lead<br />

1 st year Medicine, University of Toronto<br />

Sara Omar, President<br />

4 th year Medical Radiation Sciences, The Michener<br />

Institute and University of Toronto<br />

Timea Urban, VP Education<br />

4 th year Nursing, University of Toronto<br />

Franky Liu, VP Operations<br />

3 rd year Pharmacy, University of Toronto<br />

The 2 nd Annual Quality Improvement & Patient Safety (<strong>QuIPS</strong>) <strong>Conference</strong><br />

May 5, <strong>2012</strong><br />

ihiconference.ca<br />

<strong>Conference</strong> Organizing Committee<br />

Thank You<br />

Jieun Cha, VP Collaboration<br />

2 nd year Medicine, University of Toronto<br />

Andrea Jovanovic, VP Recruitment<br />

3 rd year Engineering, University of Toronto<br />

Shelly Luu, VP Communication<br />

3 rd year Medicine, University of Toronto<br />

Gregory Handrigan, Website Lead<br />

2 nd year Medicine, University of Toronto<br />

Rehnuma Alam, Working Group Member<br />

3 rd year Engineering, University of Toronto<br />

The organizing committee would like to thank the following individuals for their guidance and help with the<br />

conference as well as continual support for the UofT <strong>IHI</strong> <strong>Open</strong> <strong>School</strong> Chapter.<br />

For their invaluable support throughout the planning of this conference<br />

• UofT <strong>IHI</strong> <strong>Open</strong> <strong>School</strong> Faculty Advisory Committee and Leadership team for 2011-­‐<strong>2012</strong><br />

• Michael Rachlis, <strong>QuIPS</strong> Host and Faculty Champion<br />

• Paula Blackstein-­‐Hirsch, Faculty Champion and QI oral presentation Judge<br />

• Marie Rocchi, Faculty Champion and QI oral presentation Judge<br />

• Esther Lee, Course Assistant and <strong>Conference</strong> Coordinator, Leslie Dan Faculty of Pharmacy<br />


Sponsors<br />

Gold<br />

Silver<br />

Bronze<br />

Partners<br />

The 2 nd Annual Quality Improvement & Patient Safety (<strong>QuIPS</strong>) <strong>Conference</strong><br />

May 5, <strong>2012</strong><br />

ihiconference.ca<br />

The University of Toronto Engineering Society<br />


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