QuIPS 2012 Program - QuIPS Conference | UT IHI Open School ...

University of Toronto Chapter 

Institute for Healthcare Improvement (IHI) Open School 

Presents: 

The Second Annual 

Quality Improvement & Patient Safety (QuIPS) 

Interdisciplinary Student Conference 

Leslie L. Dan Pharmacy Building, University of Toronto 

May 5, 2012 

Theme: Technology in Healthcare 

Join the healthcare revolution

The 2 nd Annual Quality Improvement & Patient Safety (QuIPS) Conference 


ihiconference.ca 

Table of Contents 

Message from the Conference Lead and the Chapter President 3 

Agenda 4 

Student Quality Improvement Projects 5 

Presenter Biographies 7 

Workshop Presenter Biographies 10 

Conference Organizing Committee 12 

Thank you 12 

Sponsors 13 

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Message from the Conference Lead, QuIPS: 




Welcome to the second annual Quality Improvement and Patient Safety Conference! 

The idea of an annual quality improvement conference was conceived in 2010, when an interdisciplinary 

group of students at the U of T IHI Open School Chapter gathered with a shared goal of instilling a 

revolution in healthcare. Realizing the status quo in healthcare is far from perfect, we hoped to educate 

others about the importance of change and ways in which to achieve that change. 

This year’s conference will take a close look at how technology can facilitate healthcare improvement – an 

undoubtedly pertinent topic as technology is and will continue to be an integral part of healthcare. I hope, through keynote 

presentations and interactive workshops, you will learn about tools that may be conducive to your future clinical practice and 

career. I also urge you to take the opportunity to discuss and explore the limitations of healthcare technologies, the challenges in 

their implementation, and potential solutions. 

With the help of an inter-‐professional group of faculty advisors and mentors, we have developed a spectacular program for you. I 

hope this day inspires you to join our quest to make our healthcare system safer, more efficient, effective, and patient-‐centered. 

Cindy Shen 

Conference Lead, 2011-‐12 

MD candidate (2015), MPH, BSc (Hon) 

Message from the President, UofT IHI Open School Chapter: 

The University of Toronto Chapter was founded in January 2009. We are currently in the ‘Engagement’ 

phase of our strategic 3-‐year plan and are now followed by over 700 students and professionals in 

healthcare (nursing, pharmacy, medicine, allied health, social work, OT, PT) and healthcare related 

(engineering, health policy, public health) disciplines. 

It is estimated that of the 2.5 million people admitted to hospital every year in Canada, close to 2.8%, 

or 70,000 experience potentially preventable adverse events 1 , which are unintended complications caused by healthcare 

management rather than the patient’s underlying disease. We believe that this is unacceptable. Our Chapter’s mission is to 

develop students’ foundational skills in quality improvement and patient safety through education and practical experience so 

that every healthcare professional practices and teaches patient safety and quality improvement. 

To this purpose, every year, our interdisciplinary leadership team of students, just like you, organize monthly seminars by leaders 

in healthcare improvement, real-‐world QI projects that produce tangible changes in healthcare delivery, short-‐term observership 

opportunities of QI initiatives in our community, collaborate with the University, local and national advocates for QI and PS, and 

finally, host this annual conference on the most engaging topics in healthcare. 

Over the past 3 years, I have had the chance to work with students and faculty advisors that are passionate and driven to bring 

about a change, to make a difference, and to fill in the gaps where they exist. I hope the 2 n Annual Quality Improvement and 

Patient Safety Conference introduces you to the breadth of opportunity for change and motivates you to work more closely with 

our Chapter. 

Sara Omar 

UofT IHI Open School President, 2011-‐12 

BSc (Hon)/MRT (Candidate) 2012 

[1] Baker, Norton, et al. (2004). The Canadian Adverse Events Study: the incidence of adverse events among hospital patients in Canada. 

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Agenda 

8:00 – 8:45 Registration and Breakfast Lobby 

8:45 – 9:00 Welcome 

Conference Lead and Chapter President 

Jessica Perlo, Dean Henry Mann, Michael Rachlis 

B250 

9:00 – 9:20 Employing Technology in Healthcare Improvement: The Ontario Strategy 

Ben Chan 

B250 

9:20 – 9:40 Improving Quality of Care Through Computerized Provider Order Entry 

Chris O’Connor 

B250 

9:40 – 10:10 Q&A B250 

10:10 – 10:25 Break Lobby 

10:25 – 11:50 Presentations and Panel Discussion: 

Electronic Health Records in Ontario: Success and Challenges 

Jennifer Zelmer 

Fariba Rawhani 

Maureen Boon 

B250 

11:50 – 12:40 Lunch and Student Poster Viewing and Voting Lobby 

12:40 – 2:10 Workshops 

1. Failure Mode and Effect Analysis: A Proactive Approach to Enhancing Safety 

Catarina Lam 

2. Healthcare Improvement Through Patient Safety Metric Systems 

Alex Titeu 

3. Innovations to Improve Cancer Care 

Susan King & Jillian Ross 

4. Using Simulation to Improve Patient Safety 

Jennifer McCauley & Sarah Johnston 

5. Futureward: Complex Care Patient Room in the Next 20 Years 

Patrick Spear 

850 

Small Pod 

857 

Bloomberg 

Large Pod 

2:10 – 2:25 Break Lobby 

2:25 – 3:25 Student Oral Presentations 

1. Investigating the Information and Supportive Care Needs of Head and 

Neck Cancer Patients at Princess Margaret Hospital 

2. Reducing Microbiology Specimen Collection Incidents in an Oncology 

Ward 

3. “I Took a Pledge”: An Innovative, Multi-‐Model Approach to Improving 

Hand Hygiene Compliance in General Internal Medicine at Toronto 

General Hospital 

B250 

3:25 – 3:55 Technology and Self-‐Management of Chronic Diseases 

Joe Cafazzo 

B250 

3:55 – 4:10 Awards & Prizes 

Closing Remarks 

B250 

4:10 – 5:00 Reception Lobby 

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Student Quality Improvement Projects 

Oral Presentations Abstracts 

1. Investigating the informational and supportive care needs of head and neck cancer 

patients at Princess Margaret Hospital 

Authors: Anandita Gokhale, Alisha Albert-‐Green 

Supervisors: Janet Papadakos, Maurene McQuestion, Jolie Ringash, Nazek Abdelmutti, Audrey 

Friedman, Pamela Catton, Sarah Urowitz 

INTRODUCTION: The Princess Margaret Cancer Survivorship Program offers clinical services and self-‐management 

educational resources to aid cancer survivors and their family members with the effects of cancer and its 

treatment. The program recently expanded its educational resources and clinical care to include patients with head 

and neck cancers (HNC). 

OBJECTIVES: The literature on the informational needs of HNC patients is still in its infancy. As such, this study aims 

to ensure that the program meets the diverse informational and supportive care needs of HNC patients. 

METHODS: A cross-‐sectional needs assessment of patients at an ambulatory head and neck clinic has been launched 

using a self-‐administered questionnaire evaluating six domains of informational need: medical, practical, physical, 

emotional, social, and spiritual. Patients are asked to rate the importance of each domain, the amount of 

information desired, and their preferred method of receiving the information (computer based: audio-‐video, DVD, 

website etc; or traditional supports = pamphlets, support groups etc). 

RESULTS: To date 43/200 surveys have been collected. Preliminary results show that respondents are primarily 

Caucasian, have cancers of the oral cavity, are comfortable receiving health information in English (97%), and have 

access to a computer with internet (81%). Respondents most desired information related to the medical and physical 

domains, and wished to access it through a website. The preferred method of receiving health information about 

their social, emotional and spiritual needs was via pamphlet, followed closely by website. 

CONCLUSIONS: This study will highlight the unmet needs of HNC patients, and will inform future resource 

development and dissemination. Given the ubiquitous presence of computer media in our society, it is worth 

assessing whether media-‐based supports are desired and will be utilised. The preliminary results hint at the value of 

web-‐resources, and we can use this information in creating a national, comprehensive web presence for HNC patients 

of Canada. 

2. Reducing microbiology specimen collection incidents in an oncology ward 

Presenters: Kyle Cruz, Nancy Guo, Kahangir Khan, Joanne Le, Bahar Moghaddam 

Supervisor: Guna Budrevics 

INTRODUCTION: There have been a number of concerns with the process of laboratory specimen collection and 

delivery at Sunnybrook Health Sciences Centre. 

Data was collected and obtained from the Oncology Ward (C6) between 4/01/2011 and 12/06/2011. The following 

issues were identified with the specimens: 44% -‐ mislabeled or unlabeled; 33% -‐ inappropriate or unsuitable; 22% -‐ 

not analyzed for other reasons. As a result of these errors, additional time and manpower are required to process 

specimens. This results in increased costs incurred through supplies and working hours. Most importantly, patient 

care is compromised due to inconvenient sample re-‐collections and delayed diagnosis. 

OBJECTIVES: The team is working with a surgical oncology ward (35 bed unit) to reduce the number of microbiology 

specimen incidences. Under the guidance of Ms. Guna Budrevics (Performance Improvement Specialist in The 

Department of Quality and Patient Safety, Sunnybrook Health Sciences Centre), the team will implement two 

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improvement cycles consisting of 2-‐3 strategies to reduce the number of reported incidences. 

METHODOLOGY: To complete the objectives of this project: 

• The incident report data generated by the Microbiology Laboratory was analyzed; 

• Interviews were conducted with the nurses and other staff on the unit; 

• Sample collection was observed 

A list of possible improvements was compiled. After being reviewed by the staff, three of the proposed 

improvements were approved. These include: 

• Color coding the sample drop box; 

• Pre-‐printing of patient specimen labels; 

• Creating a checklist of common errors to raise awareness. 

The second improvement cycle will include changes that will reflect the results of the above strategies. 

CONCLUSIONS: Our team hopes to reduce the number of specimen collection incidents occurring at the surgical 

oncology ward in order to decrease the number of adverse events. Upon successful implementation, we would like to 

scale-‐up such improvements to other wards. 

3. “I Took a Pledge”: An innovative, multi-‐modal approach to improving hand hygiene 

compliance in general internal medicine at Toronto General Hospital 

Authors: Victoria Leung, Erica Merman 

Supervisors: Christine Plaza, Leslie Beard, Dante Morra 

INTRODUCTION: Healthcare Acquired Infections (HAIs) are the fourth leading cause of death in the United States. 1 In 

Canada, 220,000 HAIs occur annually, resulting in excess of 8000 deaths. 1 HAIs constitute a direct threat to patient 

safety. Recent hospital efforts have focused on improving infection control practices, beginning with hand hygiene. 

This research explores the opportunities, barriers, and outcomes associated with the “I Took a Pledge” project, an 

innovative intervention designed to improve hand hygiene at Toronto General Hospital (TGH). 

OBJECTIVES: To increase hand hygiene compliance on general internal medicine (GIM) at TGH through a multimodal 

intervention focused on increasing team accountability and role modeling. 

METHODS: After careful analysis of the GIM environment, we created five strategies to improve hand hygiene: 

engaging practitioners in a discussion of barriers to hand hygiene, introducing a pledge, holding individuals 

accountable to their pledge through visible positive recognition, generating heightened awareness, and providing 

real-‐time, team-‐based feedback of compliance rates. 

RESULTS: The “I Took a Pledge Project” achieved great success. GIM compliance rates improved from a baseline of 

52% to 81% following the intervention. All teams (4 medicine teams including allied health and 2 nursing teams) 

improved tremendously. Following the intervention, 3 medicine teams and 1 nursing team achieved compliance rates 

of 100%. 

CONCLUSIONS: The “I Took a Pledge Project” was a project in transforming individual and organizational behaviour. 

Careful reflection reveals five key lessons: More frequent auditing and focused feedback promotes urgency; 

Improvements in hand hygiene are a necessary first step to heightened infection control practices; Workplace 

reminders are appreciated when they address front-‐line workers’ identified needs; Individual bias contributes to 

assigning blame without reflecting on personal practices; and finally, team-‐based accountability is a powerful 

motivator for improving practices in team-‐based environments including GIM. Findings from this study can guide 

future initiatives in behaviour change. 

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Presenter Biographies 

Michael M. Rachlis MD MSc FRCPC LLD (Honoris Causa) 

Health Policy Analysis 

Dr. Michael Rachlis was born in Winnipeg, Manitoba in 1951 and graduated from the University 

of Manitoba medical school in 1975. He interned at McMaster University and then practiced 

family medicine at the South Riverdale Community Health Centre in Toronto for eight years. He 

completed specialty training in Community Medicine at McMaster and was made a fellow of 

the Canadian Royal College of Physicians in 1988. 

Dr. Rachlis practices as a private consultant in health policy analysis. He has consulted to the 

federal government, all ten provincial governments, and two royal commissions. He is also an 

associate professor (status only) with the University of Toronto, Dalla Lana School of Public 

Health. 

Dr. Rachlis has lectured widely on health care issues. He has been invited to make presentations to committees of the 

Canadian House of Commons and the Canadian Senate as well as the United States House of Representatives and 

Senate. He is a frequent media commentator on health policy issues and the author of three national bestsellers 

about Canada's health care system. In his spare time, Dr. Rachlis enjoys cycling and duplicate bridge. 

Jessica Perlo, MPH 

Community Manager, IHI Open School for Health Professions 

Jessica Perlo is the Community Manager of the Institute for Healthcare Improvement Open 

School for Health Professions, an interprofessional education program that provides health 

professions students with the skills to become change agents in health care. Jessica holds a 

Bachelor’s in Science from the University of Vermont and a Masters in Public Health from 

Boston University School of Public Health. For over seven years she’s worked in health 

professional program development: first for a health systems research agency in New York 

and later for Partners Healthcare and Brigham and Women’s Hospital, teaching affiliates of 

Harvard Medical School in Boston. 

Henry Mann, PharmD 

Dean, Leslie Dan Faculty of Pharmacy 

Dean Henry J. Mann, PharmD received his BSc and PharmD degrees from the University of 

Kentucky where he completed a concurrent ASHP Residency Program. Dr. Mann joined the 

University of Minnesota College of Pharmacy in 1980 where he developed clinical pharmacy 

services in surgery and critical care. He served the College of Pharmacy as Associate 

Department Head for Pharmacy Practice, Associate Dean for Professional and External 

Relations and Associate Dean for Clinical Affairs. Dr. Mann was the founding director of the 

University of Minnesota’s interdisciplinary Center for Excellence in Critical Care and the 

Partnership for Excellence in Critical Care – which is a national network focused on the 

translation of critical care research into practice. In July 2009 he was appointed as the Dean of 

the Leslie Dan Faculty of Pharmacy at the University of Toronto. In this capacity he directs the 

largest research intensive pharmacy faculty in Canada. 

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Ben Chan, MD 

President and CEO, Health Quality Ontario 

Keynote: Employing Technology in Healthcare Improvement: The Ontario Strategy 

Dr. Ben Chan is the inaugural CEO of the Ontario Health Quality Council, and a leading figure in 

quality measurement and quality improvement in Canada. In his previous role as inaugural 

CEO of Saskatchewan’s Health Quality Council (HQC), Dr. Chan led an ambitious agenda to 

report to the public on quality and implement quality improvement programs to improve 

chronic disease management, reduce waiting times and prevent adverse events across the 

health care system. In 2006, the HQC received the Saskatchewan Health Excellence Award for 

its pioneering work, and Dr. Chan was named Canada’s Outstanding Young Health Executive 

by the Canadian College of Health Service Executives, and Distinguished Alumnus of the Year 

by Victoria College, University of Toronto. 

Dr. Chan is a former Senior Scientist with the Institute for Clinical Evaluative Sciences (ICES) in 

Toronto, where he authored over 60 publications on health human resource planning and quality of care. Dr. Chan 

has worked as a part-‐time locum general practitioner in 70 rural communities and 8 provinces and territories across 

Canada. He received his BSc and MD from the University of Toronto, where he was awarded the Moss Scholarship, 

the university’s highest undergraduate award. He also holds a Master of Public Health from Harvard and Master of 

Public Affairs from Princeton. 

Chris O’Connor, MD, FRCPC 

President, Patient Order Set 

Keynote: Improving Quality of Care Through Computerized Provider Order Entry 

Dr. Chris O’Connor is a critical care physician at the Credit Valley and Trillium Health Centre 

and the founder of PatientOrderSets.com. Since being founded in 2006 PatientOrderSets.com 

has grown to over 170 hospitals across Canada and has demonstrated dramatic 

improvements in quality, safety and reduced length of stay. PatientOrderSets.com is a 

collaborative network that utilizes advanced technology connecting clinicians, health care 

organizations and expert groups at the point of care. Dr. O’Connor was the Director of 

Medical Informatics at Trillium Health Centre for 5 years and has been involved in many 

informatics projects including the use of wireless email for interprofessional communication 

for all members of the health care team. 

Fariba Rawhani, MBA 

Senior Vice President, Development & Delivery, E-‐health Ontario 

Panel: Electronic Health Records in Ontario: Success and Challenges 

Fariba Rawhani is accountable for developing and delivering technology products and services 

on behalf of eHealth Ontario. Known for her transformational leadership skills and creating 

compelling visions, Fariba holds an MBA from Ivey School of Business. She builds high-‐ 

performing organizations by engaging stakeholders. An accomplished global executive, Fariba 

has built a successful 20-‐year career holding senior positions including senior vice president 

and chief information officer, CIBC; global vice president, EDS; president, Minacs Worldwide 

and chief executive officer, FDR Consultants Group. Fariba also is the president of the board of 

directors of Justice Net. 

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Jennifer Zelmer, PhD, MA 

Senior Vice President, Clinical Adoption and Innoation, Canada Health Infoway 


Dr. Jennifer Zelmer is the Senior Vice President, Clinical Adoption and Innovation at Canada 

Health Infoway. Prior to joining Infoway, she held a series of progressively responsible 

leadership positions in Canada and abroad, most recently as Chief Executive Officer of the 

International Health Terminology Standards Organization and Vice President, Research & 

Analysis at the Canadian Institute for Health Information. Dr. Zelmer received her PhD and her 

M.A. in Economics from McMaster University and her B.Sc. in Health Information Science from 

the University of Victoria. In addition to her role at Canada Health Infoway, she is the Editor-‐in-‐ 

Chief of Healthcare Policy and is an Adjunct Faculty member at the University of Victoria. Dr. 

Zelmer also serves on a wide range of health-‐related advisory committees and boards. 

Maureen Boon, MHSc 

Associate Director, Policy, College of Physicians and Surgeons of Ontario 


Maureen Boon is the Associate Director of Policy at the College of Physicians and Surgeons of 

Ontario. Maureen obtained her B.Sc. from Queen’s University and M.HSc. from the University 

of Toronto. In her 15 years at the College, Maureen has investigated and resolved complaints 

and managed the Intake area, which deals with all incoming calls and issues. In her current role, 

she oversees the Policy area, which is responsible for developing and managing all College 

policies. 

Joseph Cafazzo, PhD, PEng 

Lead, Centre for Global eHealth Innovation, University Health Network 

Senior Director, Healthcare Human Factors 

Keynote: Technology and Self-‐Management of Chronic Diseases 

Dr. Joseph Cafazzo is Centre Lead and Director of Medical Device Informatics and Healthcare 

Human Factors at University Health Network (UHN). 

As director, he leads applied research in the areas of extending the use medical technology 

from the hospital to the home and use of human factors methods for the design and 

evaluation of medical technology. His recent work has been in the area of empowering 

patients and providers with technology that facilitates self-‐care. 

He is Assistant Professor of Health Informatics in the Department of Health, Policy, 

Management and Evaluation, and of Clinical Engineering in the Institute of Biomaterials and 

Biomedical Engineering, Faculty of Medicine, University of Toronto. 

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Workshop Presenter Biographies 

Catarina Lam 

Radiation Therapist, Princess Margaret Hospital 

Catarina Lam is the Practice Leader of Quality and Patient Safety at the Radiation Medicine 

Program of the Princess Margaret Hospital (PMH). She obtained her Bachelor of Radiation 

Sciences degree and Diploma in Radiation Therapy from the University of Toronto and the 

Michener Institute. Subsequently, she received her Master of Business Administration from the 

Schulich School of Business, York University. She has over 8 years of clinical experience and has 

over 6 years of management experience at PMH. In her current role as Practice Leader, she is 

involved in quality assurance management, performance measurement and quality 

improvement projects for the cancer program. Her current research interests include error 

management and process improvement. 

Alex Titeu 

Project Manger, Canadian Patient Safety Institute – Central Measurement Team, Safer Healthcare Now 

Alex Titeu is the Project Coordinator for the Central Measurement team of Safer Healthcare 

Now, a national grassroots initiative aimed at implementing interventions known to reduce 

avoidable harm, such as infections and medication-‐related discrepancies. The flagship program 

of the Canadian Patient Safety Institute, a not-‐for-‐profit organization that exists to raise 

awareness and facilitate implementation of ideas and best practices to achieve a 

transformation in patient safety, SHN is a resource for frontline healthcare providers, health 

organizations, health quality committees and councils, and health ministries. 

Since October 2009, he has been involved with the development, launch, and refinement the 

Patient Safety Metrics System, a web based data submission and reporting system, designed to 

support over 600 healthcare organizations in the collection and analysis of improvement data. 

Susan King, BSc OT, MBA 

Director, Knowledge Transfer and Exchange and Provincial Improvement Coordinator, Ontario Cancer Symptom 

Management Collaborative, Cancer Care Ontario 

Susan King is the Director, Knowledge Transfer and Exchange (KTE) and Provincial Improvement 

Coordinator, Ontario Cancer Symptom Management Collaborative (OCSMC) at Cancer Care 

Ontario (CCO). Susan has been the business lead for the development and implementation of 

the Interactive Symptom Assessment and Collection (ISAAC) e-‐tool and CCO’s first mobile app, 

Symptom Management Guides. Prior to joining CCO she managed the implementation of the 

Ministry of Health and Long-‐Term Care’s End-‐of-‐Life Care Strategy and Alzheimer Strategy. Past 

experiences include working as a consultant, manager and service provider in home care, 

mental health, complex continuing care and rehabilitation settings. 

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Jillian Ross, MBA, RN 

Director, Clinical Programs – Strategy and Integration, Cancer Care Ontario 

Jillian Ross is the Director, Clinical Programs, Strategy and Integration at Cancer Care Ontario (CCO). Jillian has served 

as a business sponsor for development and implementation of several electronic tools intended to integrate best 

practice into the processes of care. She has a background in front-‐line nursing, hospital administration and decision 

support. 

Jennifer MaCauley, RN 

Lecturer, Bloomberg Faculty of Nursing, University of Toronto 

Faculty Lead, IPE and Simulation, Centre for IPE, University of Toronto 

Jennifer Macauley is a lecturer at the Bloomberg Faculty of Nursing and the Faculty Lead for 

IPE and Simulation at the Centre for IPE, University of Toronto. Clinically, Jennifer has nursed in 

a variety of critical care areas, such as trauma and general ICU’s and has also worked 

extensively in acute medical surgical areas. It is through her experience in the clinical setting 

that Jennifer developed a passion for teaching undergraduate students, and saw the direct 

result of excellent higher education preparation on patient outcomes. 

As a lecturer in undergraduate nursing, her passion lies in using simulation to develop 

improved critical thinking and decision-‐making, both as individual practitioners and also as 

part of the health care team. In her experience, the benefits of employing simulation as a 

teaching strategy include enhanced communication, improved teamwork and clinical assessment skills which should 

ultimately result in better patient safety. 

Sarah Johnston, RN, MN 

Lecturer, Lawrence S. Bloomberg Faculty of Nursing, University of Toronto 

Sarah completed her Bachelor of Science in Nursing at McMaster University and her Masters of Nursing at the 

University of Toronto in 2006. Sarah has practiced nursing for many years primarily in the acute surgical adult 

population and is experienced in clinical teaching. Presently, Sarah holds a lecturer position at the Lawrence S. 

Bloomberg Faculty of Nursing at the University of Toronto where she is involved in undergraduate nursing education 

and simulation facilitation. 

Patrick Spear, MArch 

Project Lead, Center for Innovation in Complex Care, UHN 

Patrick Spear is a recent graduate of the University of Toronto Masters of Architecture 

program, where he focused his studies on healthcare architecture and conducted his thesis on 

the design of technologically advanced critical care patient rooms. This project was developed 

in conjunction with the University Health Network’s Centre for Innovation in Complex Care, 

and he is the manager and lead designer of this project as it moves forward today. He is 

employed at Farrow Partnership Architects, a healthcare architecture firm, where he is 

responsible for the conceptual design and execution on projects across a variety of sectors, 

include healthcare, master planning and education. He is currently an Intern Architect with 

the Ontario Association of Architects. 

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Cindy Shen, Conference Lead 

1 st year Medicine, University of Toronto 

Sara Omar, President 

4 th year Medical Radiation Sciences, The Michener 

Institute and University of Toronto 

Timea Urban, VP Education 

4 th year Nursing, University of Toronto 

Franky Liu, VP Operations 

3 rd year Pharmacy, University of Toronto 




Conference Organizing Committee 

Thank You 

Jieun Cha, VP Collaboration 

2 nd year Medicine, University of Toronto 

Andrea Jovanovic, VP Recruitment 

3 rd year Engineering, University of Toronto 

Shelly Luu, VP Communication 

3 rd year Medicine, University of Toronto 

Gregory Handrigan, Website Lead 

2 nd year Medicine, University of Toronto 

Rehnuma Alam, Working Group Member 

3 rd year Engineering, University of Toronto 

The organizing committee would like to thank the following individuals for their guidance and help with the 

conference as well as continual support for the UofT IHI Open School Chapter. 

For their invaluable support throughout the planning of this conference 

• UofT IHI Open School Faculty Advisory Committee and Leadership team for 2011-‐2012 

• Michael Rachlis, QuIPS Host and Faculty Champion 

• Paula Blackstein-‐Hirsch, Faculty Champion and QI oral presentation Judge 

• Marie Rocchi, Faculty Champion and QI oral presentation Judge 

• Esther Lee, Course Assistant and Conference Coordinator, Leslie Dan Faculty of Pharmacy 

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Sponsors 

Gold 

Silver 

Bronze 

Partners 




The University of Toronto Engineering Society 

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