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their undergraduate students. This is an important factor to take into account
both when choosing a university and in the way you plan your learning after you
have arrived.
What to do if things go wrong
FIRST THINGS FIRST 19
The first rule here is to take action sooner rather than later if you are getting into
difficulties.
Try to help yourself by reading the course documents and asking your fellow
students. Failing that – ask! There are several places where you could seek help:
the learning resource centre will have subject librarians, many lecture courses
have associated chat rooms, most departments have a secretary or administrator
who knows everything, or at least knows where to find it, or you could email the
lecturer if the problem relates to a specific course.
If you cannot solve the problem, tell your tutor in particular, that you are in
trouble. It is much easier for them to organize help early on than if you wait
until you have missed the deadline on a coursework assignment, or failed a
part of the course. If you have a personal crisis that constitutes ‘mitigating
circumstances’, it may be possible to arrange an extension; if you do not understand
something, they can help you to sort it out. But they cannot do the work for
you.