Supporting Diverse Customers to Employment Success: - Center for ...

Table 2:
New Mexico’s WIA One-Stop Career Center System (July 2003 – June
2004): Obstacles and Barriers
Code: S=State; C=Central; N=Northern; E=Eastern; SW=Southwestern
Obstacles and Barriers
Comments: S C N E SW
Services aren’t being utilized (i.e. not fully staffed;
partners are not co-located; long-term leases)
X
Physical accessibility of One-Stop Career Centers X X X X
Space for co-located One-Stop Career Center mandated
partners
X
WIB changes (i.e. new board members, new director,
new staff)
X X
Don’t have clear communication with WIB and One-Stop
X
Career Center
Where to get more funding (i.e. funding cuts)
One-Stop Career Center policy changes (i.e. business
mindset; include training and technical assistance)
X
Customers afraid to self-disclose disability X
Method of referrals from partners and providers (i.e. it is
in the process of development for common referrals)
X
Public transportation to One-Stop Career Center (i.e.
need to demand responsive route)
X
One-Stop Career Center signage
One-Stop Career Center outreach (i.e. public service
X
announcements, money for services)
Freeze on new One-Stop Career Center enrollment X
Need for additional assistive technology equipment for
expanded sites
X
Communicate with One-Stop Career Center customers
(i.e. we can find a job for you)
X
Confidentiality and privacy of One-Stop Career Center
customers (i.e. use of cubicles is not conducive to privacy
or confidentiality)
X
Every One-Stop Career Center customer should get
something when they visit (i.e. information, referrals)
X
Consistency at One-Stop Career Centers within each
region (i.e. lack of coordination)
X
More WIB involvement and training
System Instability/Changes/Reorganization/Turnover
X
Supporting Diverse Customers to Employment Success:
7/15/04 Steering Committee Meeting Minutes
Funded by the Employment and Training Administration at the USDOL
Community Support Alliance at the Center for Development and Disability – Page 5
X
X
X X X X X