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UK Channel & Retailer Workshops - Kantar Retail iQ

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<strong>UK</strong> <strong>Channel</strong> & <strong><strong>Retail</strong>er</strong> <strong>Workshops</strong><br />

26-28 April 2010 / London <strong>UK</strong><br />

Schedule at a Glance<br />

26 April /<br />

27 April /<br />

28 April /<br />

About <strong>Kantar</strong> <strong>Retail</strong><br />

Coffee and Registration (08:30–09:00)<br />

NEW Business Planning for Alliance Boots (09:00–16:30)<br />

Geography: <strong>UK</strong> & Eire<br />

Coffee and Registration (08:30–09:00)<br />

Business Planning for Tesco (09:00–17:00)<br />

Geography: Global<br />

Coffee and Registration (08:30–09:00)<br />

<strong>UK</strong> Discounter <strong>Channel</strong> Workshop (09:00–16:30)<br />

Geography: <strong>UK</strong> & Eire<br />

Comments from Clients<br />

“A comprehensive and insightful workshop …. giving myself and my<br />

business greater knowledge in this key operator”.<br />

—National Account Manager, Wrigley<br />

“Superbly assembled information presented in an insightful and<br />

interesting manner.”<br />

—Sales Manager, BIC<br />

<strong>Kantar</strong> <strong>Retail</strong> is an insight and consulting business that delivers a<br />

competitive advantage to clients through forward-looking insight, proven<br />

advisory and transformative education. The end result is enhanced<br />

revenue and profitability for our clients. By combining the resources of<br />

MVI, Glendinning, Cannondale, and <strong>Retail</strong> Forward, we can solve client<br />

issues from strategic to tactical and provide organizations with the skills<br />

and capabilities to act. We offer clients better internal alignment and<br />

project efficiency, from insight through strategy to activation, and across<br />

marketing through category to sales.<br />

MVI – A <strong>Kantar</strong> <strong>Retail</strong> Company<br />

© 2010 MVI – Management Ventures, Inc. A <strong>Kantar</strong> <strong>Retail</strong> Company<br />

Inspired by<br />

For Delegate Rates<br />

Email CustomerService@mventures.com<br />

Web www.MVI-Worldwide.com/Events/<br />

EmeaCalendar.aspx<br />

Call +44 (0)207.031.0256<br />

Fax +44 (0)207.031.0270<br />

Day Rate EUR 1,450 (net of any applicable VAT)<br />

Multi-delegate rates available Please contact MVI –<br />

A <strong>Kantar</strong> <strong>Retail</strong> Company for details. MVI – A <strong>Kantar</strong> <strong>Retail</strong><br />

Company accepts Visa, MasterCard and American Express.<br />

Logistics<br />

Various locations<br />

Tooley Street<br />

London, SE1 2QY - <strong>UK</strong><br />

Please contact MVI - A <strong>Kantar</strong> <strong>Retail</strong> Company for hotel<br />

recommendations.<br />

To Register<br />

Name<br />

Title<br />

Company<br />

Address<br />

City<br />

State/Country Postal Code<br />

Telephone<br />

Email<br />

Credit Card AmEx MasterCard Visa<br />

Card Number Exp. Date<br />

Signature (Required)<br />

Session fee includes continental breakfast and lunch each day<br />

and hard copies of relevant MVI – A <strong>Kantar</strong> <strong>Retail</strong> Company<br />

(hereafter referred to as <strong>Kantar</strong> <strong>Retail</strong>) training outlines.<br />

Cancellations/Substitutions Cancellations received in writing<br />

10 days before the program will qualify for a credit on a future<br />

<strong>Kantar</strong> <strong>Retail</strong> program. Substitutions must be communicated and<br />

are allowed at any time. <strong>Kantar</strong> <strong>Retail</strong> is unable to issue refunds<br />

for cancellations. If, due to travel restrictions, security issues or<br />

other business reasons, <strong>Kantar</strong> <strong>Retail</strong> determines that it is not<br />

preferable to deliver its traditional classroom programs (such<br />

as <strong>Workshops</strong> and Forums), <strong>Kantar</strong> <strong>Retail</strong> reserves the right<br />

to substitute comparable, alternative learning systems (such<br />

as interactive Webcasts) in their place. Content Speakers and<br />

topics subject to change. <strong>Kantar</strong> <strong>Retail</strong> specifically disclaims<br />

any liability for the editorial content of the presentations made<br />

by non-<strong>Kantar</strong> <strong>Retail</strong> speakers, which wholly originates with<br />

the speakers. The analysis and conclusions presented by<br />

<strong>Kantar</strong> <strong>Retail</strong> represent the opinions of the company. The views<br />

expressed do not necessarily reflect those of the retailers under<br />

discussion, nor are they endorsed or otherwise supported by the<br />

management of those retailers. Sessions may be taped by <strong>Kantar</strong><br />

<strong>Retail</strong> for internal training purposes.


NEW Business Planning for Alliance Boots<br />

26 April 2010 / London <strong>UK</strong><br />

Geography: <strong>UK</strong> & Eire<br />

As one of the world’s largest drugstore retailers, Alliance Boots is<br />

a company managed by an ambitious team with global ambitions.<br />

At the core of those global ambitions lies one of the <strong>UK</strong> and<br />

ROI’s strongest retailers in Boots the Chemist. The ambition of<br />

the management team has thrust Boots into hundreds of new<br />

Community Pharmacy locations. The Advantage Card programme<br />

continues to develop from new investments as a potent customer<br />

loyalty tool.<br />

Despite the strength of Boots’ market position, the company is<br />

faced with the prospect of increasing competition and a reticent<br />

consumer. However, the management believes that a focus on<br />

Healthcare will allow for the continued evolution of a distinct brand<br />

that can thrive in a competitive marketplace. Complementing this<br />

position is a continued belief in innovative own labels and specific<br />

contributions from leading national brands. Finally, management<br />

wants the company to better leverage its international scale.<br />

In this session, MVI - A <strong>Kantar</strong> <strong>Retail</strong> Company will explore:<br />

Growth prospects for Alliance Boots<br />

Effective category growth strategies<br />

Understanding the organisation and ways of working for better<br />

alignment<br />

The ways in which Alliance Boots is working to create<br />

international supplier relationships<br />

As always, MVI - A <strong>Kantar</strong> <strong>Retail</strong> Company will focus on how a<br />

changing Alliance Boots provides opportunities for mutual<br />

profitable growth with its suppliers.<br />

MVI – A <strong>Kantar</strong> <strong>Retail</strong> Company<br />

© 2010 MVI – Management Ventures, Inc. A <strong>Kantar</strong> <strong>Retail</strong> Company<br />

Why you should attend:<br />

Uncover new opportunities with<br />

Boots in the <strong>UK</strong> & Eire<br />

Receive analysis on Alliance Boots’<br />

performance<br />

Learn supplier best practice<br />

techniques in working with Alliance<br />

Boots<br />

For Delegate Rates<br />

Email CustomerService@mventures.com<br />

Web www.MVI-Worldwide.com/Events/<br />

EmeaCalendar.aspx<br />

Call +44 (0)207.031.0256<br />

Fax +44 (0)207.031.0270<br />

Day Rate EUR 1,450 (net of any applicable VAT)<br />

Multi-delegate rates available Please contact MVI –<br />

A <strong>Kantar</strong> <strong>Retail</strong> Company for details. MVI – A <strong>Kantar</strong> <strong>Retail</strong><br />

Company accepts Visa, MasterCard and American Express.<br />

Logistics<br />

Hilton London Tower Bridge hotel<br />

5 More London Place<br />

Tooley Street<br />

London, SE1 2BY - <strong>UK</strong><br />

Tel. +44 (0)203.002.4300<br />

Inspired by<br />

Please contact MVI - A <strong>Kantar</strong> <strong>Retail</strong> Company for hotel<br />

recommendations.


NEW Business Planning for Alliance Boots<br />

26 April 2010 / London <strong>UK</strong><br />

Geography: <strong>UK</strong> & Eire<br />

Programme<br />

08:30 Coffee & registration<br />

09:00 The Alliance Boots structure<br />

10:15 Coffee break<br />

The three operating pillars – wholesale, retail, and<br />

private label<br />

Efficient and pragmatic global expansion for all divisions<br />

Another big deal on the horizon<br />

10:30 Business model and KPIs<br />

The business model in the context of the buyout<br />

Debt analysis and its impact on the business<br />

KPIs for the Boots retail business<br />

12:00 Boots’ position in the <strong>UK</strong> market<br />

13:00 Lunch<br />

Review the three format strategy: out of town, high<br />

street & community<br />

Understand shopper perception of the brand<br />

Explore Boots’ advantage in the competitive environment<br />

14:00 Marketing and merchandising in a Boots outlet<br />

15:00 Coffee break<br />

Reviewing the Boots brand vision<br />

Exploring the destination categories: healthcare,<br />

beauty, and food<br />

Promotional planning and the Boots loyalty card<br />

15:15 The Boots organisation and opportunities for suppliers<br />

16:15 Conclusions<br />

16:30 Event end<br />

Understand the key buyer metrics and developing a<br />

contact strategy<br />

Review key measurements and alignment for long-term<br />

success<br />

Discuss implications and opportunities<br />

MVI – A <strong>Kantar</strong> <strong>Retail</strong> Company<br />

© 2010 MVI – Management Ventures, Inc. A <strong>Kantar</strong> <strong>Retail</strong> Company<br />

About <strong>Kantar</strong> <strong>Retail</strong><br />

<strong>Kantar</strong> <strong>Retail</strong> is an insight and consulting business<br />

that delivers a competitive advantage to clients<br />

through forward-looking insight, proven advisory<br />

and transformative education. The end result is<br />

enhanced revenue and profitability for our clients.<br />

By combining the resources of MVI, Glendinning,<br />

Cannondale, <strong>Retail</strong> Forward and Red Dot Square,<br />

we can solve client issues from strategic to<br />

tactical and provide organizations with the skills<br />

and capabilities to act. We offer clients better<br />

internal alignment and project efficiency, from<br />

insight through strategy to activation, and across<br />

marketing through category to sales.<br />

To Register<br />

Inspired by<br />

Name<br />

Title<br />

Company<br />

Address<br />

City<br />

State/Country Postal Code<br />

Telephone<br />

Email<br />

Credit Card AmEx MasterCard Visa<br />

Card Number Exp. Date<br />

Signature (Required)<br />

Session fee includes continental breakfast and<br />

lunch each day and hard copies of relevant MVI – A<br />

<strong>Kantar</strong> <strong>Retail</strong> Company (hereafter referred to as<br />

MVI) training outlines. Cancellations/Substitutions<br />

Cancellations received in writing 10 days before<br />

the program will qualify for a credit on a future MVI<br />

program. Substitutions must be communicated and are<br />

allowed at any time. MVI is unable to issue refunds for<br />

cancellations. If, due to travel restrictions, security<br />

issues or other business reasons, MVI determines that<br />

it is not preferable to deliver its traditional classroom<br />

programs (such as <strong>Workshops</strong> and Forums), MVI<br />

reserves the right to substitute comparable, alternative<br />

learning systems (such as interactive Webcasts) in their<br />

place. Content Speakers and topics subject to change.<br />

MVI specifically disclaims any liability for the editorial<br />

content of the presentations made by non-MVI speakers,<br />

which wholly originates with the speakers. The analysis<br />

and conclusions presented by MVI represent the opinions<br />

of the company. The views expressed do not necessarily<br />

reflect those of the retailers under discussion, nor<br />

are they endorsed or otherwise supported by the<br />

management of those retailers. Sessions may be taped<br />

by MVI for internal training purposes.


Business Planning for Tesco Global<br />

27 April 2010 / London <strong>UK</strong><br />

Geography: Global<br />

Tesco, as one of the world’s most admired retailers, is a company<br />

expected to continuously outperform its peers. Against these high<br />

standards, Tesco’s management faces a growing set of challenges<br />

across its 15 markets as the competition becomes sharper and the<br />

effects of the global recession unsettle consumers and shoppers.<br />

However, Tesco’s core senior management team has never been<br />

one to back down from a challenge. Amidst all of these issues the<br />

company is once again step-changing its commercial, marketing<br />

and operational efforts to provide for better returns and continued<br />

growth. The changes Tesco are implementing set forth a more<br />

coordinated effort which tries to better leverage international scale<br />

for local advantage in terms of cost reduction, revenue generation<br />

and shopper insight. As an organisation keen to maintain a focus on<br />

local needs whilst leveraging scale, different teams are meant to<br />

work together in order to find the right balance and approach for each<br />

market. Suppliers to Tesco will have to adjust to these changes by<br />

having a more cohesive view of their international operations whilst<br />

understanding the right balance of global, regional and local activities.<br />

In this session, MVI - A <strong>Kantar</strong> <strong>Retail</strong> Company will explore:<br />

Tesco’s prospects for continued growth and the ways it seeks to<br />

restore/maintain competitive advantage<br />

Global and regional ways of working and their implications for<br />

managing the business<br />

Key local business drivers in Tesco’s major international<br />

markets (<strong>UK</strong>, ROI, Central Europe, Turkey, South Korea,<br />

Thailand and China)<br />

As always, MVI - A <strong>Kantar</strong> <strong>Retail</strong> Company will focus on how a<br />

changing Tesco provides opportunities for mutual profitable growth<br />

with its suppliers.<br />

MVI – A <strong>Kantar</strong> <strong>Retail</strong> Company<br />

© 2010 MVI – Management Ventures, Inc. A <strong>Kantar</strong> <strong>Retail</strong> Company<br />

Why you should attend:<br />

Discover global alignment opportunities<br />

Discover national alignment<br />

opportunities<br />

Receive and discuss detailed growth<br />

forecasts<br />

For Delegate Rates<br />

Email CustomerService@mventures.com<br />

Web www.MVI-Worldwide.com/Events/<br />

EmeaCalendar.aspx<br />

Call +44 (0)207.031.0256<br />

Fax +44 (0)207.031.0270<br />

Day Rate EUR 1,450 (net of any applicable VAT)<br />

Multi-delegate rates available Please contact MVI –<br />

A <strong>Kantar</strong> <strong>Retail</strong> Company for details. MVI – A <strong>Kantar</strong> <strong>Retail</strong><br />

Company accepts Visa, MasterCard and American Express.<br />

Logistics<br />

Inspired by<br />

MVI - A <strong>Kantar</strong> <strong>Retail</strong> Company – London Office<br />

6 More London Place<br />

Tooley Street<br />

London, SE1 2QY - <strong>UK</strong><br />

Please contact MVI - A <strong>Kantar</strong> <strong>Retail</strong> Company for hotel


Business Planning for Tesco Global<br />

27 April 2010 / London <strong>UK</strong><br />

Geography: Global<br />

Programme<br />

08:30 Coffee & registration<br />

09:00 Global Tesco strategy<br />

10:30 Coffee break<br />

Rebuilding the <strong>UK</strong> business<br />

Step-changing International returns<br />

Accelerating retail services development<br />

Reviewing the non-food offer<br />

10:30 Key regional growth review<br />

12:30 Lunch<br />

<strong>UK</strong> & Eire regional development led by small formats<br />

and services<br />

Asian growth supported by small store expansion in<br />

Korea and Thailand with hypermarket development in<br />

the other markets<br />

Central Europe and Turkey again a focus on small<br />

stores with selected hypermarket expansion in Turkey<br />

Fresh & Easy<br />

13:30 Growing loyalty<br />

15:00 Coffee break<br />

The best possible mass market brand position<br />

following Every Little Helps<br />

The widest possible array of shopping trips serviced by<br />

a growing array of formats<br />

The importance of scale for executing this vision<br />

15:15 Building a global organisation<br />

Building a global business culture<br />

Global back office support for key functions<br />

Moving to regional management structures<br />

The changing role of the local organisation<br />

16:15 Framework for a possible business plan<br />

Global work<br />

Regional work<br />

Local work<br />

17:00 Event end<br />

MVI – A <strong>Kantar</strong> <strong>Retail</strong> Company<br />

© 2010 MVI – Management Ventures, Inc. A <strong>Kantar</strong> <strong>Retail</strong> Company<br />

About <strong>Kantar</strong> <strong>Retail</strong><br />

<strong>Kantar</strong> <strong>Retail</strong> is an insight and consulting business<br />

that delivers a competitive advantage to clients<br />

through forward-looking insight, proven advisory<br />

and transformative education. The end result is<br />

enhanced revenue and profitability for our clients.<br />

By combining the resources of MVI, Glendinning,<br />

Cannondale, <strong>Retail</strong> Forward and Red Dot Square,<br />

we can solve client issues from strategic to<br />

tactical and provide organizations with the skills<br />

and capabilities to act. We offer clients better<br />

internal alignment and project efficiency, from<br />

insight through strategy to activation, and across<br />

marketing through category to sales.<br />

To Register<br />

Inspired by<br />

Name<br />

Title<br />

Company<br />

Address<br />

City<br />

State/Country Postal Code<br />

Telephone<br />

Email<br />

Credit Card AmEx MasterCard Visa<br />

Card Number Exp. Date<br />

Signature (Required)<br />

Session fee includes continental breakfast and<br />

lunch each day and hard copies of relevant MVI – A<br />

<strong>Kantar</strong> <strong>Retail</strong> Company (hereafter referred to as<br />

MVI) training outlines. Cancellations/Substitutions<br />

Cancellations received in writing 10 days before<br />

the program will qualify for a credit on a future MVI<br />

program. Substitutions must be communicated and are<br />

allowed at any time. MVI is unable to issue refunds for<br />

cancellations. If, due to travel restrictions, security<br />

issues or other business reasons, MVI determines that<br />

it is not preferable to deliver its traditional classroom<br />

programs (such as <strong>Workshops</strong> and Forums), MVI<br />

reserves the right to substitute comparable, alternative<br />

learning systems (such as interactive Webcasts) in their<br />

place. Content Speakers and topics subject to change.<br />

MVI specifically disclaims any liability for the editorial<br />

content of the presentations made by non-MVI speakers,<br />

which wholly originates with the speakers. The analysis<br />

and conclusions presented by MVI represent the opinions<br />

of the company. The views expressed do not necessarily<br />

reflect those of the retailers under discussion, nor<br />

are they endorsed or otherwise supported by the<br />

management of those retailers. Sessions may be taped<br />

by MVI for internal training purposes.


<strong>UK</strong> Discounter <strong>Channel</strong> Workshop<br />

28 April 2010 / London <strong>UK</strong><br />

Geography: <strong>UK</strong> & Eire<br />

The recession in the <strong>UK</strong> has been a mixed blessing for the discounter<br />

channel. Whilst the pan-European discounters (Lidl, Aldi and Netto)<br />

gained market share during 2008 and the early part of 2009, a<br />

combination of internal restructuring and increasing competition<br />

reduced their gains in the most recent months. Similarly, the large<br />

frozen food discounters (Iceland and Farm Foods) experienced early<br />

gains also to see them slow of late. A third group of local ambient<br />

grocery and small domestic goods retailers has thrived throughout<br />

the recession as plunging property prices and the demise of<br />

Woolworths opened new opportunities for expansion.<br />

This complex jumble of pan-European and local chains offering<br />

cheaper weekly shopping to <strong>UK</strong> households will continue to<br />

gain share in the coming years. MVI - A <strong>Kantar</strong> <strong>Retail</strong> Company<br />

forecasts that these retailers collectively will be amongst the<br />

fastest growing grocery channels in the <strong>UK</strong> during 2010. There are<br />

also growing opportunities for non-grocery suppliers. However,<br />

accessing these opportunities requires a strategy to balance<br />

growth with competing interests whilst adapting to various<br />

merchandising and marketing requirements. The limited space<br />

available in these channels means that they will be critical for<br />

market share gains in the coming years.<br />

In this session, MVI - A <strong>Kantar</strong> <strong>Retail</strong> Company will explore:<br />

Local discounter growth in the wake of the crisis with<br />

prospects for continued expansion<br />

The ways in which pan-European discounters will rebuild<br />

momentum and continue growing outside of traditional<br />

measured markets<br />

Changes in the discounter business model and KPIs (including<br />

analysis of financial performance)<br />

Successful merchandising and promotional strategies<br />

Most importantly, MVI - A <strong>Kantar</strong> <strong>Retail</strong> Company will explore the<br />

implications this will have on suppliers and how to manage the<br />

discounter business for continued growth.<br />

MVI – A <strong>Kantar</strong> <strong>Retail</strong> Company<br />

© 2010 MVI – Management Ventures, Inc. A <strong>Kantar</strong> <strong>Retail</strong> Company<br />

Why you should attend:<br />

Understand the changing dynamics in<br />

the <strong>UK</strong> discounter channel<br />

Uncover new opportunities with the<br />

leading <strong>UK</strong> discounters<br />

Receive analysis of discounter<br />

performance in the <strong>UK</strong><br />

Learn supplier best practice<br />

techniques in working with<br />

discounters<br />

For Delegate Rates<br />

Email CustomerService@mventures.com<br />

Web www.MVI-Worldwide.com/Events/<br />

EmeaCalendar.aspx<br />

Call +44 (0)207.031.0256<br />

Fax +44 (0)207.031.0270<br />

Day Rate EUR 1,450 (net of any applicable VAT)<br />

Multi-delegate rates available Please contact MVI –<br />

A <strong>Kantar</strong> <strong>Retail</strong> Company for details. MVI – A <strong>Kantar</strong> <strong>Retail</strong><br />

Company accepts Visa, MasterCard and American Express.<br />

Logistics<br />

Inspired by<br />

MVI - A <strong>Kantar</strong> <strong>Retail</strong> Company – London Office<br />

6 More London Place<br />

Tooley Street<br />

London, SE1 2QY - <strong>UK</strong><br />

Please contact MVI - A <strong>Kantar</strong> <strong>Retail</strong> Company for hotel<br />

recommendations.


<strong>UK</strong> Discounter <strong>Channel</strong> Workshop<br />

28 April 2010 / London <strong>UK</strong><br />

Geography: <strong>UK</strong> & Eire<br />

Programme<br />

08:30 Coffee & registration<br />

09:00 <strong>UK</strong> discounters in the wake of the crisis<br />

10:15 Coffee break<br />

Review the changing dynamics of discounter growth<br />

Discuss the competitive environment and its impact on<br />

the channel<br />

Evaluate the growth of pan-European versus local<br />

discounters<br />

10:30 Discounter financial models and KPIs<br />

Review the discounter business model and current<br />

areas of pressure<br />

Examine KPIs for <strong>UK</strong> discounters: sales/sqft, profit/sqft<br />

Explore the discounter model within the <strong>UK</strong> market<br />

12:00 Changing perception of discounter brands<br />

13:00 Lunch<br />

Understand the basic brand pillars of price and quality<br />

Review how some discounters have positioned themselves<br />

as an acceptable substitute for a supermarket<br />

Discuss how discounters will maintain loyalty after the<br />

crisis<br />

14:00 The discounter merchandising and marketing environment<br />

15:00 Coffee break<br />

Review similarities and differences in everyday<br />

strategies across discounters<br />

Explore promotional opportunities<br />

Understand the role of private label and brands in the<br />

channel<br />

15:15 Managing a discounter strategy for continued growth<br />

16:15 Conclusions<br />

16:30 Event end<br />

Developing a contact strategy<br />

Understand key measurements and alignment for<br />

long-term success<br />

Discuss implications and opportunities<br />

MVI – A <strong>Kantar</strong> <strong>Retail</strong> Company<br />

© 2010 MVI – Management Ventures, Inc. A <strong>Kantar</strong> <strong>Retail</strong> Company<br />

About <strong>Kantar</strong> <strong>Retail</strong><br />

<strong>Kantar</strong> <strong>Retail</strong> is an insight and consulting business<br />

that delivers a competitive advantage to clients<br />

through forward-looking insight, proven advisory<br />

and transformative education. The end result is<br />

enhanced revenue and profitability for our clients.<br />

By combining the resources of MVI, Glendinning,<br />

Cannondale, <strong>Retail</strong> Forward and Red Dot Square,<br />

we can solve client issues from strategic to<br />

tactical and provide organizations with the skills<br />

and capabilities to act. We offer clients better<br />

internal alignment and project efficiency, from<br />

insight through strategy to activation, and across<br />

marketing through category to sales.<br />

To Register<br />

Inspired by<br />

Name<br />

Title<br />

Company<br />

Address<br />

City<br />

State/Country Postal Code<br />

Telephone<br />

Email<br />

Credit Card AmEx MasterCard Visa<br />

Card Number Exp. Date<br />

Signature (Required)<br />

Session fee includes continental breakfast and<br />

lunch each day and hard copies of relevant MVI – A<br />

<strong>Kantar</strong> <strong>Retail</strong> Company (hereafter referred to as<br />

MVI) training outlines. Cancellations/Substitutions<br />

Cancellations received in writing 10 days before<br />

the program will qualify for a credit on a future MVI<br />

program. Substitutions must be communicated and are<br />

allowed at any time. MVI is unable to issue refunds for<br />

cancellations. If, due to travel restrictions, security<br />

issues or other business reasons, MVI determines that<br />

it is not preferable to deliver its traditional classroom<br />

programs (such as <strong>Workshops</strong> and Forums), MVI<br />

reserves the right to substitute comparable, alternative<br />

learning systems (such as interactive Webcasts) in their<br />

place. Content Speakers and topics subject to change.<br />

MVI specifically disclaims any liability for the editorial<br />

content of the presentations made by non-MVI speakers,<br />

which wholly originates with the speakers. The analysis<br />

and conclusions presented by MVI represent the opinions<br />

of the company. The views expressed do not necessarily<br />

reflect those of the retailers under discussion, nor<br />

are they endorsed or otherwise supported by the<br />

management of those retailers. Sessions may be taped<br />

by MVI for internal training purposes.

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