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that show how the current and future needs of an organization will be met in
an efficient, sustainable, agile, and adaptable manner.
Enterprise Architecture operates across organizational and computing "silos"
to drive common approaches and expose information assets and processes
across the enterprise. The goal is to deliver an architecture that supports the
most efficient and secure IT environment meeting a company's business
needs.
Total Quality Management (TQM) is a set of management practices
throughout the organization, geared to ensure the organization consistently
meets or exceeds customer requirements. TQM places strong focus on
process measurement and controls as means of continuous improvement. In
a TQM effort, all members of an organization participate in improving
processes, products, services and the culture in which they work.
The methods for implementing this approach come from the teachings of
such quality leaders as Philip B. Crosby, W. Edwards Deming, Armand V.
Feigenbaum, Kaoru Ishikawa and Joseph M. Juran. A core concept in
implementing TQM is Deming’s 14 points, a set of management practices to
help companies increase their quality and productivity.
Change Management is a systematic approach to dealing with change within
every perspective of an organization, from systems to personnel to projects to
functions. Change management is a comprehensive, often difficult
management function to properly implement.
There’s the saying “Organizations don't adapt to change; their people do.”
With that outlook, it is easy to understand how performance management
plays a critical part in managing change. Implementing change within an
organization often requires a change in how employees execute things. You
can implement the most advanced change management tools money can
buy, but if your people don’t buy into or fully support the initiatives, their
performance will suffer and ultimately the organization will be ineffective, or
worse, less efficient than before.
Every system, personnel, and procedural change within an organization
should be implemented with the goal of achieving organizational mission and
goals. The actual improvement should be compared to the predicted
improvement to assess the effectiveness of the change. This guide
discusses managing your organization during its many changes throughout
the performance lifecycle.
The Lifecycle Performance Management Kit provides all of the processes,
techniques and frameworks to implement a successful government
performance solution.
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