Easy Setup Guide
Getting started with eCommerce
Your 1&1 eShop Package
A 1&1 eShop is eCommerce made simple. Providing
you with an array of wizards and over thirty-five
templates at your disposal, 1&1 eShops offer you an
instant start to online trading. When you are ready
to expand, 1&1 eShops offer you exhaustive configuration
options to optimise your online business.
Notes for Easy Reference
Control Panel Login Data
1&1 E-mail Login and Setup Data
Incoming mail server (IMAP)
Incoming mail server (POP)
Outgoing mail server (SMTP)
FTP Login Data
Please store this data carefully and protect it from unauthorised access.
With eShops, you can trade as effectively as any
large online retailer, so if you have a business idea
that you believe could work on the Internet, 1&1
have all you need to turn it into a success.
Advanced options and further help for using your
eShop package can be found in our in-depth
FAQs in your 1&1 Control Panel.
eSHOP ADMINISTRATION TOOL
Use this for setting up and configuring your eShop’s settings, adding
products, modifying your shop design, publishing changes, and
managing your customers and orders. Tabs in the top navigation bar
provide easy access to the different administration areas.
Left Navigation Bar
Under each tab you will find menu items to open
wizards, to guide you through the setup process,
for the most important settings of your eShop.
1&1 eShops — Your Key to eCommerce Success
With 1&1 eShop software you can offer your products and services via the Internet without paying for expensive
programming. 1&1 keeps your eShop software automatically up-to-date and enhances it continuously — so you
are always guaranteed to have the very latest version at your fingertips.
The 1&1 Control Panel — Secure Online Management
With your account number, or domain name, and password, you can access your personal, secure
customer area https://admin.1and1.co.uk. It is a simple, user-friendly interface which makes web
hosting easy. Set up domains, e-mail addresses, and launch your eShop Administration Tool.
All the features and tools in your package
are displayed clearly on this access page.
Manage your customer account with 1&1, read
news and special offers, and earn money through
the Affiliate programme.
Welcome to Your 1&1 eShop Package
Andreas Gauger, 1&1 CEO
Thank you for choosing one of 1&1’s comprehensive eShop packages!
Once you have read through these pages, you will see how
easy it is to get into Internet retailing, and how a 1&1 eShop can
work for you and your customers. With the 1&1 Control Panel, you
will find configuring a new e-mail address or adding on a domain
to your package extremely easy.
This guide will provide you with everything you need to start quickly and easily, including
simple hints and tips to help you create a well-run eShop. The 1&1 team is delighted that
you have joined the community of over 4 million valued customers, a community which will
continue to grow, bringing you the latest technology at the most competitive prices. The 1&1
team values your business and hopes that you will enjoy being an important member of the
1&1 Internet community.
1&1 eShops: Quick, Easy, Online!
Learn how to use the 1&1 Control Panel and eShop Administration Tool to
Set up your domain name
Set up your e-mail addresses
Design your shop
Maintain your shop
Whether you are a beginner or an expert, you’ll find a lot of useful information, tips, and tricks
in this 1&1 Easy Setup Guide.
1&1 – Your Perfect
1&1’s goal is to provide our customers with the
highest quality products at very competitive prices.
As a member of the United Internet network of companies,
1&1 has formed strong partnerships with
major global players such as Microsoft ® and Cisco
Systems ® . Whatever your Internet needs may be, we
can offer you innovative ideas and tailor-made
Over the last ten years, 1&1 has become one of the
most prevalent global Internet leaders. Our excellent
reputation in the market is built on long-standing
relationship with customers, business partners, and
Thinking of Tomorrow Today
We have more than 200 in-house developers working
continuously to create new products and features to
enhance and extend our current range.
Evolved & Unparalleled:
1&1 Data Centres
1&1 eShops and websites are hosted on one of the
fastest, safest, most efficient and secure servers
available, all located in 1&1’s ultra modern, highperformance
We are able to provide you with state-of-the-art
operations and maximum accessibility at all times.
So, you can sit back and relax as more users receive
your data, faster.
With 99.9% uptime, 1&1 Data Centres keep your
information constant, fast, and always within reach.
1&1 Data Centre
1. The 1&1 Control Panel 8
2. Setting up Domains, SSL, E-mail, and FTP 9
3. eShop Administration 15
4. General eShop Settings 17
5. Your eShop Catalogue: Categories and Items 20
6. eShop Design 23
7. Publish Your eShop 25
8. Your eShop Orders 27
9. Your eShop Customers 29
10. Managing Your 1&1 Account 33
11. More Products from 1&1 34
12. 1&1 Services and Support 35
Not all features described here are available in every package. To find out more about what your web
hosting plan includes and other plans which we offer please visit www.1and1.co.uk.
Copyright © 2006 1&1 Internet Ltd. All Rights Reserved.
Reproduction in any manner whatsoever without the written permission of 1&1 Internet is strictly forbidden.
Trademarks used in this Easy Setup Guide: 1&1 Internet is a registered trademark of 1&1 Internet Ltd.; PayPal is a registered
trademark of PayPal.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or
their products. 1&1 Internet disclaims any proprietary interest in trademarks and trade names other than its own.
8 The 1&1 Control Panel
1. The 1&1 Control Panel
The 1&1 Control Panel provides a secure, user-friendly interface with the tools and work areas
you need to set up and manage your domains, e-mail addresses, and websites and access to your
eShop Administration Tool.
To log in to the 1&1 Control Panel, open
https://admin.1and1.co.uk in your web browser.
Enter your account number, or a domain name you
have in your package, and the password you chose
when ordering your package.
Click on Login.
On your package’s Administration page, locate
and click on Domains.
Setting up Domains, SSL, E-mail, and FTP
2. Setting up Domains, SSL, E-mail, and FTP
For customers to regard you as a good and trustworthy Internet business partner, an easy-toremember
domain name and a secure way to do business are vital. Learn how to set up a domain
name, apply SSL (Secure Socket Layer), create e-mail addresses, and use FTP access — all from your
1&1 Control Panel.
Under Domains you can add domains to your package and manage the ones you have. A toolbar
helps you to get to your task quickly.
Domain Editing Toolbar
Order, transfer or point
domains to 1&1.
Forward your domain to a
website or reassign directories
in your web space.
Order or Transfer a Domain
Click on New in the table’s toolbar.
Update the contact information
for your domains.
Type the domain name you would like to order or
transfer in the text field. Make sure to include a top
level domain (TLD), such as, .co.uk, .com, .org, .net,
.info, .name, or .us. Click on Check Domain.
View or change advanced
domain settings (name server,
a, and mail server records).
Unlock your domain here
only if you wish
to allow a transfer.
View your domain’s current
settings and status.
10 Setting up Domains, SSL, E-mail, and FTP
The next page tells you if the domain is available. If
you are transferring a domain, you will see the transfer
options. Please read and agree to the Terms and
Click on Next.
Select to register your domain either with your
1&1 user data or by unmarking the checkbox at
the bottom of the page, you can provide other
data for registering your domain.
When you register a domain name it is important
to provide contact details for ownership and
administration purposes. These details are posted in
WHOIS, a public database.
Depending on your selection, you may have a few
more pages. Please use the on-page help for more
information about each page.
The last page provides a summary of your order and
payment details. Check that everything is correct.
Click on Order.
Dedicated SSL Certificate
An SSL certificate, once too expensive for small
businesses, provides encrypted transactions and
authenticates your eShop as a serious business. 1&1
offers you reasonably priced GeoTrust certificates for
Click on Domains > Dedicated SSL Certificate
to order a dedicated SSL certificate to apply to your
After setting up your certificate in the Control Panel,
open the eShop Administration Tool. Change the settings
under Advanced Settings > SSL settings.
Setting up Domains, SSL, E-mail, and FTP
Apply an SSL (Secure Socket Layer) Certificate to Your Domain
To guarantee secure transactions with your 1&1 eShop, you should either encrypt your transactions
with shared SSL or decide on your own dedicated SSL certificate.
Please order your domain before setting up SSL.
Shared SSL Proxy Server
By default all domains in your eShop subdomain are
set up on a proxy SSL server. All additionally ordered
domains will also be set up in this manner.
When your customer types in your domain name, the
eShop software automatically redirects the request to
your secure shop. The proxy SSL server encrypts your
transactions without you having to buy your own SSL
Your website will be displayed with a redirected
domain name, for example
Included SSL Certificate
One SSL certificate is included in the Professional
Setting up Domains, SSL, E-mail, and FTP
Set Up E-mail Addresses
A professional looking e-mail address is necessary for communicating with your customers.
You can create an e-mail addresses out of domain names in your package.
Cick on E-mail.
Click on Create an e-mail address.
In the text field, type in the first part of the e-mail
address that you would like to have. Select the
domain you would like to use from the drop-down
Select Mailbox from the mailbox or forward dropdown
Select Forward from one of the drop-down menus
on this page. Type in the e-mail address you would
like your e-mail forwarded to.
A name will be assigned to your mailbox. Please
make a note of this name for use in setting up mail
Type in a password and select either the Virus protection
or Spam filtering option.
Click on OK.
E-mail Overview Toolbar
Edit an e-mail address or
activate the auto-responder.
Activate or deactivate virus
protection for your mailbox.
Mark an unused e-mail
address and click on
Delete to remove it.
In addition to your normal e-mail address, you can
set up a catch-all account for each domain to prevent
the loss of misdirected e-mail.
Follow the steps for setting up a new e-mail address.
Then use only an asterisk (*) before the @ sign to
create an account that will accept any e-mail
addressed to the domain name.
The auto-responder automatically responds to
e-mail sent to the address. For example, use it for
sending out-of-office message replies when you are
To reach the auto-responder, click on Settings in
Shop Operator’s E-mail Address
Under Basic Settings, in your eShop Administration
Tool, you will be prompted to provide the
shop operator’s contact information. Orders will
be sent to this address.
Technical e-mail will be sent to the eShop administrator’s
Setting up Domains, SSL, E-mail, and FTP
Apply or change the level of
spam filtering for a mailbox.
Reach your inbox from
any computer hooked
up to the Internet.
14 Setting up Domains, SSL, E-mail, and FTP
FTP Accounts and Access
1&1 Developer eShop packages include FTP access for transferring images and importing
individual file records. 1&1 also offers you an FTP program for download in the Control Panel.
File Transfer Protocol (FTP) is used for transferring
data on the Internet and can be used by advanced
users with programming knowledge to customise
To find your FTP login information, click on Web
Space & Access > FTP Account. Your user name
and password are listed in the table.
WISE-FTP, a simple FTP program, is available for
download in the Control Panel.
Click on Package Information > Downloads.
Accept the Terms and Conditions to gain access to
the download area. WISE-FTP is in the section
labelled Browser and FTP.
Or you can find it on the 1&1 Internet Tuner CD,
which can be ordered in your Control Panel.
Publishing Your eShop Without FTP
You can publish your eShop without FTP. All
packages have a publish function built into the
eShop Administration Tool. ( 7. Publish Your
3. eShop Administration
Your eShop Administration Tool
The latest version of the 1&1 eShop Administration
Tool is stored on your web space. To open the tool,
click on eShop on the Administration page.
Your eShop Administration Tool will open in a new
window. Each menu item offers you helpful wizards
and clear summaries, so that you can quickly get an
overview of what is happening in your shop.
Wizards vs. Advanced Settings
In the eShop Administration you are provided with
two types of configuration options. Beginners can
use the wizards to access the most important settings
for your eShop. These can be found on the left
Learn how to access your eShop Administration page, how it is structured, and what kind of
information it offers about your shop.
Advanced users can click on the tab Settings and
then on Advanced Settings in the left navigation
bar. The Advanced Settings are set up in compact
tables, making it easy for you to access them directly
from one central point. You can find and change all
texts for e-mail or newsletters on this page.
16 eShop Administration
The eShop statistics are presented on the first page
of the eShop Administration Tool. A chart reports
activity in your eShop concerning new visitors, visitors
currently shopping, new orders, unread orders,
customers logged on, and newly registered customers.
The two columns show the data since your last login
and the total data since the shop opened or since
your last manual reset.
Click on Reset total figures below the table to
clear all statistics.
Shop News on the start page of the eShop Administration
Tool informs you of changes and new features
in your eShop’s software. The software is stored in
your shop’s web space and is always the latest version.
The software requires only a minimal amount of
your web space.
Save Your Settings
Regular backups of your eShop will be made by 1&1.
However, it is recommended that you keep copies of
your eShop information outside the system. To do
this, click on the tab Settings and then on Manage
Settings Profiles on the left navigation bar.
4. General eShop Settings
General eShop Settings
Begin with general eShop settings, such as operator details, currency, delivery options, and payment
Basic Settings Wizard: Merchant Details
Use the Basic Settings wizard to enter the mandatory contact information for your eShop.
Click on the tab Settings and then choose Basic
Settings from the left navigation bar. Enter the
required information when the wizard opens. Enter
the address of your headquarters. Click on Next to
Obligatory Operator Information
As an operator, you are required to provide the
name of an authorised representative, an address
(not a PO Box), a telephone number, and an email
address, so that your customers are able to
Fill in your telephone number, fax number, VAT Reg.
no., and e-mail address.
When selecting your e-mail address, make sure
that it is valid and frequently checked, as all orders
will be sent automatically to it ( see chapter 2:
Setting up Domains, SSL, E-mail, and FTP section
on E-mail Setup).
Click on Next.
18 General eShop Settings
Designate a numbering system which automatically
generates and assigns numbers for each customer
Click on Next, and on the next page, on Finish to
save all your entries.
Basket Settings Wizard: Currency and Pricing
Use the Basket Settings wizard to set the currency and prices for each item in your eShop.
Click on Settings and then choose Basket Settings
from the left navigation bar.
Select whether you would like the Value Added Tax
(VAT) to be on display for your products. Once you
have marked the relevant fields, click on Next to
choose the currency for your business. The appropriate
currency abbreviation for the prices will then
You can select whether to use a decimal point or a
comma (used in some countries) as a decimal separator.
If you choose to use a thousands separator,
select one from the drop-down menu. Click on Next.
If you would like your prices to be displayed in a
second currency, you may choose so in the next step.
Make sure to set a conversion rate.
Click on Finish.
Click on Settings and select Payment Methods
from the left navigation bar.
Choose offline, online, or additional payment modules.
Offline payment modules include invoices, cash
on delivery (COD) or credit card. Online payment
modules include credit or debit card payments via
1&1’s connected clearing partners, such as PayPal.
If you would like to define your own payment
module, choose additional payment modules.
Select your payment method within the module. Click
on Add and then on Next to create payment status
General eShop Settings
Shipping Methods Wizard: Set up Delivery Options for Your Customers
Determine the shipping methods and set the parameters for the calculation of shipping costs for
You can set up a list of delivery options for your customers
under shipping methods. Click on Settings.
Then choose Shipping Methods in the left navigation
bar to open the wizard.
Click on Add to reach the Edit page where you can
enter the shipping methods you want to offer and
set parameters for calculating each shipping
method’s price. Give each method an understandable
name to make the shipping method clear to your
customers. Click on Next to return to the overview,
and then on Finish to save your entries.
Payment Wizard: Determine Your Customers Payment Method
PayPal ® is a widely known payment method that
can be used as one of the online payment modules
in your 1&1 eShop. After setting up a business
account with PayPal ® via the link provided,
you can accept credit card payments directly.
20 Your eShop’s Catalogue: Categories and Items
5. Your eShop’s Catalogue: Categories and Items
Categories help you present your products clearly, no matter how large your product range is.
Some eShop packages let you arrange your items hierarchically, creating an eShop with depth.
Creating New Categories
Click on Categories and then on the Root directory
column. In the left navigation bar, type in a name,
and then click on Create. The new product category
will be included in the root directory as soon as you
submit your entry.
Use the buttons next to the category name to edit or
delete it (all subcategories will be deleted as well).
To create a subcategory, click on the category’s
folder to open it, and then click on Create.
Click on the folder icon in front of the category name
to expand or collapse the entire directory tree. The
four arrow icons in the position column allow you to
alter the sequence by moving the selected category
up or down the tree.
Editing Category Properties
To edit a category, click first on its folder and then
on Rename selected product category. In the
dialog box which appears, enter a new name. Click
on Rename to save your changes.
Changing the category name does not affect any
subcategories or products within the category.
To include an image and description for a category,
click on Edit next to the category name. Fill in a
description in the text field. Under Product category
image or URL, type in the file or path or upload an
image from your own computer by clicking on
Images should not exceed 50 kBytes. Larger
images increase the time it takes for your shop
to load and might negatively affect the layout of
In the additional category attributes section, click on
Add to edit the attributes. Create and save as many
attributes for a category as needed by filling in a
name and value. Do not enclose the field name or
field value in quotation marks.
Click on Finish.
Decide whether you want the Back button to be
displayed in the catalogue overview for this category
or whether the category should be temporarily
hidden from your product range.
Click on Finish.
Your eShop’s Catalogue: Categories and Items
22 Your eShop’s Catalogue: Categories and Items
Creating New Items
Create, change, and delete items, as well as import and export product data under Items.
To add an item to a selected category click on the
tab Items, and then in the left navigation bar
choose Create a new item.
To have an item displayed on the first page of your
eShop, set it up directly in the root directory. Enter
the name, item number, price, description, and an
image of the new item. HTML tags can be used to
format the text.
Upload a thumbnail image and a detail image for
the item, or enter a URL. Use only .gif, .jpg, or .png
images. These should not exceed 25 kBytes. Click on
Next to go to the item’s advanced properties.
Newly created items use the default overview template
and detailed view template. To use your own
templates, add and select them here.
Select whether to ignore the customer discount for
this item and whether the item should be temporarily
hidden from your offered products.
It is also possible to program an item rule to
influence the behaviour of the shop.
Other Ways to Add Items
Items can also be added by uploading CSV files.
Consult the eShop FAQs for more details.
6. eShop Design
Selecting an eShop Design
To present your products choose one of the templates
from the drop-down menu. Click on Shop
Design and select Select Shop Design from the
left navigation bar. An icon tells you whether or not
the template can display your category images.
Click on Save to select the template.
Please note: By doing so, you overwrite the
existing template and lose all design settings
that may have changed.
Adjusting the Shop Design
Click on the tab Shop Design, and then go to
Adapt Shop Design in the left navigation bar.
Use this wizard to change the colours, font settings,
layout, and edit the text and images in your eShop.
Select the colours for the design template by clicking
on the colour in the palette, or by entering the HTML
code in the space provided in the colour scheme
window. You can edit the text in the text box and
use HTML tags for formatting. Click on Next for
Click on Finish to save your changes.
A clearly laid out eShop encourages customers to stay and buy. It is good business sense to create
a shop that reflects your company’s image and that is easy to maintain and use.
24 eShop Design
To customise your eShop’s templates, for example to
offer items in another language, click on Shop
Design. To modify a shop design template by changing
the navigation graphics and buttons, go to Manage
Template Images in the left navigation bar.
The table shows the file name, type, and size. The
image size is in pixels. Click on Next to see the next
fifteen images. Use the buttons next to the each
image to Rename, View, or Delete it. Clicking on
the title of the image or on View displays the
Further design modifications are available under the
top tab Settings. Choose Advanced Settings
from the left navigation bar. In the Advanced Settings
table click on the tab Design.
Creating Your Own eShop Template
All eShop packages allow you to create the entire
shop website automatically, and completely template-based.
Depending on the chosen eShop package, advanced
users can develop or change both template and
script files to determine the appearance and
functionality of their eShop.
While this option is the most effective, it is also the
most demanding. Therefore we recommend it for
experts only and those who have an extensive stock,
or who would benefit from automation because of
frequent changes to the products they offer.
7. Publish Your eShop
Click on Shop Preview located in the top navigation
bar of each page to view your shop in a new
window. It shows the recent changes made and you
can use it to test functionality and design.
Product Search in Shop Preview
Product Search behaves differently in the preview
than online. The shop preview uses a simple full-text
search of all data. This search function is designed
for testing and HTML design development. However,
the process is generally slow and becomes less efficient
for online use when there are too many items.
Publish your eShop
To make your eShop available on the Internet, you need to put it online by publishing it.
Online Shop Efficiency
Caching (intermediate storage) is used in your published eShop. After publishing, the first time a visitor visits your
shop, your eShop’s pages are created dynamically by your eShop’s web server. The server saves a copy in the
cache. Until the next publish, visitors will see the cached eShop pages. This system allows your eShop to load
quickly and it allows many visitors to browse your eShop simultaneously. The caching mechanism is not used for
the shop preview, so you can instantly test any of the changes to the configuration or programming of your shop.
Shop Preview vs. Online Shop
Any changes to your shop’s product range and
design will only affect the development version
(shop preview), and will not be copied into the
server’s public area (online shop) until the shop is
The search function in your online eShop utilises a
very fast, highly efficient, index-based search process,
similar to the one used by most search engines.
A new search index is generated automatically when
you publish your eShop.
26 Publish your eShop
Publishing the Shop
When you are ready to put your eShop online, click
on Publish shop tab, and then on Publish shop
from the left navigation bar.
The development version will be copied from the
bs_shopdata directory into the shopdata directory
(the abbreviation bs stands for back stage). Your
shop can be reached at the URL displayed in the
Current Settings section.
Publishing may take some time, depending on the
size of your eShop. The status of the process appears
under Current Settings.
Online Shop in the left navigation bar takes you to
your live shop on the Internet.
Viewing the Online Shop
The URL in the address bar of the new browser
window refers to the directory shopdata and not
the bs_shopdata from the backstage directory.
This means that you are viewing the online shop
(and not the preview). Carefully check your
online shop to make sure it meets your requirements
and is working correctly.
8. Your eShop Orders
Click on Orders to see an overview of your folders.
All new and unprocessed orders can be found in the
New folder. Two folders, Processed and Trash, are
also available as default folders.
To create more folders, type the required name into
the text field labelled Create a new folder on the left
navigation bar. Then click on Create.
The orders can be viewed in a table below the folder
table. Each line details a single order.
Click on Details next to the order you would like to
work on. You will see the complete order and your
customer information including the customer
number, shipping and payment methods, additional
payment information, items ordered as well as the
invoice details. From the left navigation bar on the
Details page, you can choose to print the order or
the invoice, to register the customer or to trace an
Once you have processed the order, you can select a
folder from the drop-down menu and move the order
to this folder. This is found in the information about
the order section.
Your eShop Orders
In addition to receiving orders via e-mail, all orders can be viewed and processed in your eShop.
Use the Orders section to create a system for handling orders.
28 Your eShop Orders
If a customer is not yet registered (entered into the
system) you will see a note in the order information.
Click on Register This Customer on the left.
Each customer is assigned a password at registration
which you can change.
Under Notify customer by e-mail, choose yes
only when informing the customer of the registration.
Click on Finish. Your customer will receive an e-mail
with their customer number and password.
Status of Order and Payment
You can see the payment status in each order’s
details. Use the drop-down menu to update the
status. Change the order status by moving the order
into the appropriate folder (the number of available
order statuses corresponds with the number of the
folders in Order Administration).
You can change the payment status from pending to
cleared. To set up more status types, click on General
Settings to open the Payment Methods wizard
on the left navigation bar.
Under the tab Orders, use the search options in the
left navigation bar to browse through your orders.
To find a specific order number, use the Search for
order number option by filling in the number (or
the first few digits) and clicking on Search.
For a specific order, you can use Search all orders.
Enter a keyword — an item name or a customer
number — and click on Search. All orders matching
your search request will be listed.
9. Your eShop Customers
Click on Customers to view a table listing the data
for each customer as well as selected customer
Your eShop Customers
Keep a database of registered customers. To manage the database, divide them into groups.
Assign special propertie. You can send newsletters or search for a customer using the database.
Click on Mail to add the customers to your current
mailing list. Customers who indicated that they do
not want to be included on the mailing list or have
not supplied an e-mail address, are identified by a
red x, and will not receive your newsletter. The other
buttons Edit, Details, and Delete help you to
update your database.
In the summary table, the customers are listed by
customer number. When a customer number is allocated,
the system checks that it is unique, as this is
also the customer's login name for your eShop's
A Note on Blacklisted Customers
A previously banned customer, who does not supply
their customer number, can still place an order.
30 Your eShop Customers
Edit Customer Data
In the Customer Summary table, choose a customer
by clicking on Edit next to their details. This opens
the Edit Customer Data window enabling you to edit
or manually enter all important customer details.
You can choose whether to allow a customer to
order actively in your shop or not. This way you can
ban undesired customers.
You can also enter a comment that will then be displayed
in the detailed view of this customer. This
note is only for your internal use and will not be
made known to the customer.
Click on Next.
You can enter customer data, including the invoice
address. Only the name field is mandatory.
Click on Next.
Additional Shipping Address
You can enter a separate shipping address in
addition to the invoice address. By default the customer’s
shipping address is the same as the billing
address. If the goods are to be delivered to the given
address, check Yes. This shipping address will then
be displayed for the customer for the next order.
Click on Next.
You can choose whether a customer will receive your
newsletter. If needed, create new properties, such as
additional text fields for your customer.
Click on Next.
Your eShop Customers
32 Your eShop Customers
To place your customer in a group, choose an
existing group from the drop-down menu.
Click on Add and then on Finish.
Click on the tab Customers, and go to Group
Summary > Create a New Group in the left navigation
bar to set up new customer groups.
Under Group Summary you will find a list of the
groups you have set up so far, the number of members,
and a description. You can change the group
properties with the Edit button. To delete a group
and all its properties from the customer database,
click on Delete. To add all of the customers in a
group to the newsletter mailing list, click on Mail.
Click on the tab Customers and go to Newsletter
Administration on the left navigation bar to make
changes to texts for e-mail or newsletters.
10. Managing Your 1&1 Account
The customer details, which you provided when
ordering your 1&1 package, are stored in the 1&1
database. They appear under Account > User
Click on Password to change your password.
Update your payment method under Credit Card
Details, and subscribe to receive the 1&1 newsletter
under Newsletter Settings.
Changing Your Name or Company Name
Your name or company’s name cannot be changed
online. If you would like to change these, please
send us a request by fax or mail.
Upgrading Your Package
Managing Your 1&1 Account
Would you like more features and space for your web presence? Upgrade to a larger package.
On the Administration page in the Order More
Features section, click on Upgrade options.
Read the information page. Make sure to back up
all data. Click on Next.
Select the package you would like to upgrade to.
Click on Next.
Click on Order.
34 More Products from 1&1
11. More Products from 1&1
Instant Domain Names
If you wish to register a domain, you can do so
directly on the 1&1 website. The 1&1 Group is a fully
accredited registrar with over 5.5 million domain
names registered, directly processing your registration
in real time at a competitive price. Or you can
transfer your domain name from any other provider
to the 1&1 Group free of charge.
If you are looking for a provider to host your server,
1&1 has the perfect solution. 1&1 offers superior
server technology at the best possible price. From a
Managed Server package with servers maintained
and monitored by 1&1 experts, to Root Server packages
offering total configuration options. For servers
which support hyper-threading technology, hyperthreaded
processors are available at no extra cost.
1&1 Dedicated Server packages include generous
bandwidth, outstanding connectivity rates, and the
highest security standards — all hosted in the most
advanced Data Centres in the world.
Firewalls, load balancing, speed monitoring, hardware
and antivirus updates all happen automatically
at 1&1, so you can concentrate on your core business,
safe in the knowledge that your website is
going to be dynamic and quick to load. Web space is
always generous and every single package is featurepacked
and ready to run the way you want it to, with
the reliability of 1&1’s Windows and Linux hosting
expertise. 1&1’s world-class Data Centres are literally
at your command.
12. 1&1 Services and Support
For instant help, please visit the 1&1 FAQs at
http://faq.1and1.co.uk and consult our comprehensive
help resource. Most questions can be answered
here. The FAQs contain a lot of interesting tips and
Support by E-mail
Do you need help with your 1&1 Hosting package?
Our 1&1 support team is always ready to answer
your questions by e-mail.
To send an e-mail from the Control Panel, click on
Help & Contact. Select a help topic, and if you
cannot find an answer to your question, click on
Contact Form and type your question in the space
You can also write an e-mail to
email@example.com. When writing to us directly,
please provide your account number and domain
Please try and be as specific as possible regarding
any error messages or problems. This will speed up
the handling of your questions.
1&1 Services and Support
Customer Service Phone Numbers
If you need information about products, features or
prices, the customer support team will be glad to
answer any questions you may have regarding 1&1
services (24 hours a day, 7 days a week).
Just call 0870 24 11 247
Free Unlimited Express Support
At 1&1, excellent service and support is provided
at all times and without question. The 1&1 support
team is dedicated to resolving any problem that you
1&1 Internet Ltd.
The Nova Building
Phone: 0870 24 11 247
Fax: O8450 762205
Prod.-No.: 14855 - 10.06
1&1 Internet Ltd, The Nova Building, Herschel Street, Slough SL1 1XS UK460