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Easy Setup Guide

eShops

Getting started with eCommerce


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Your 1&1 eShop Package

A 1&1 eShop is eCommerce made simple. Providing

you with an array of wizards and over thirty-five

templates at your disposal, 1&1 eShops offer you an

instant start to online trading. When you are ready

to expand, 1&1 eShops offer you exhaustive configuration

options to optimise your online business.

Notes for Easy Reference

Control Panel Login Data

Login

Account number

Password

1&1 E-mail Login and Setup Data

E-mail address

Mailbox name

Password

WebMail

Incoming mail server (IMAP)

Incoming mail server (POP)

Outgoing mail server (SMTP)

FTP Login Data

User name

Password

eShop URL

https://admin.1and1.co.uk

https://webmail.1and1.co.uk

imap.1and1.co.uk

pop.1and1.co.uk

auth.smtp.1and1.co.uk

Please store this data carefully and protect it from unauthorised access.

With eShops, you can trade as effectively as any

large online retailer, so if you have a business idea

that you believe could work on the Internet, 1&1

have all you need to turn it into a success.

Advanced options and further help for using your

eShop package can be found in our in-depth

FAQs in your 1&1 Control Panel.


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eSHOP ADMINISTRATION TOOL

Use this for setting up and configuring your eShop’s settings, adding

products, modifying your shop design, publishing changes, and

managing your customers and orders. Tabs in the top navigation bar

provide easy access to the different administration areas.

Left Navigation Bar

Under each tab you will find menu items to open

wizards, to guide you through the setup process,

for the most important settings of your eShop.

1&1 eShops — Your Key to eCommerce Success

With 1&1 eShop software you can offer your products and services via the Internet without paying for expensive

programming. 1&1 keeps your eShop software automatically up-to-date and enhances it continuously — so you

are always guaranteed to have the very latest version at your fingertips.

The 1&1 Control Panel — Secure Online Management

With your account number, or domain name, and password, you can access your personal, secure

customer area https://admin.1and1.co.uk. It is a simple, user-friendly interface which makes web

hosting easy. Set up domains, e-mail addresses, and launch your eShop Administration Tool.

ADMINISTRATION

All the features and tools in your package

are displayed clearly on this access page.

ACCOUNT

Manage your customer account with 1&1, read

news and special offers, and earn money through

the Affiliate programme.


Welcome to Your 1&1 eShop Package

Andreas Gauger, 1&1 CEO

Thank you for choosing one of 1&1’s comprehensive eShop packages!

Once you have read through these pages, you will see how

easy it is to get into Internet retailing, and how a 1&1 eShop can

work for you and your customers. With the 1&1 Control Panel, you

will find configuring a new e-mail address or adding on a domain

to your package extremely easy.

This guide will provide you with everything you need to start quickly and easily, including

simple hints and tips to help you create a well-run eShop. The 1&1 team is delighted that

you have joined the community of over 4 million valued customers, a community which will

continue to grow, bringing you the latest technology at the most competitive prices. The 1&1

team values your business and hopes that you will enjoy being an important member of the

1&1 Internet community.

1&1 eShops: Quick, Easy, Online!

Learn how to use the 1&1 Control Panel and eShop Administration Tool to

Set up your domain name

Set up your e-mail addresses

Design your shop

Maintain your shop

Whether you are a beginner or an expert, you’ll find a lot of useful information, tips, and tricks

in this 1&1 Easy Setup Guide.

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1&1 – Your Perfect

eCommerce Partner

1&1’s goal is to provide our customers with the

highest quality products at very competitive prices.

As a member of the United Internet network of companies,

1&1 has formed strong partnerships with

major global players such as Microsoft ® and Cisco

Systems ® . Whatever your Internet needs may be, we

can offer you innovative ideas and tailor-made

solutions.

Over the last ten years, 1&1 has become one of the

most prevalent global Internet leaders. Our excellent

reputation in the market is built on long-standing

relationship with customers, business partners, and

employees.

Thinking of Tomorrow Today

We have more than 200 in-house developers working

continuously to create new products and features to

enhance and extend our current range.

Evolved & Unparalleled:

1&1 Data Centres

1&1 eShops and websites are hosted on one of the

fastest, safest, most efficient and secure servers

available, all located in 1&1’s ultra modern, highperformance

Data Centres.

We are able to provide you with state-of-the-art

operations and maximum accessibility at all times.

So, you can sit back and relax as more users receive

your data, faster.

With 99.9% uptime, 1&1 Data Centres keep your

information constant, fast, and always within reach.

1&1 Data Centre


Contents

Contents

1. The 1&1 Control Panel 8

2. Setting up Domains, SSL, E-mail, and FTP 9

3. eShop Administration 15

4. General eShop Settings 17

5. Your eShop Catalogue: Categories and Items 20

6. eShop Design 23

7. Publish Your eShop 25

8. Your eShop Orders 27

9. Your eShop Customers 29

10. Managing Your 1&1 Account 33

11. More Products from 1&1 34

12. 1&1 Services and Support 35

Not all features described here are available in every package. To find out more about what your web

hosting plan includes and other plans which we offer please visit www.1and1.co.uk.

Copyright © 2006 1&1 Internet Ltd. All Rights Reserved.

Reproduction in any manner whatsoever without the written permission of 1&1 Internet is strictly forbidden.

Trademarks used in this Easy Setup Guide: 1&1 Internet is a registered trademark of 1&1 Internet Ltd.; PayPal is a registered

trademark of PayPal.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or

their products. 1&1 Internet disclaims any proprietary interest in trademarks and trade names other than its own.

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8 The 1&1 Control Panel

1. The 1&1 Control Panel

The 1&1 Control Panel provides a secure, user-friendly interface with the tools and work areas

you need to set up and manage your domains, e-mail addresses, and websites and access to your

eShop Administration Tool.

Step 1

To log in to the 1&1 Control Panel, open

https://admin.1and1.co.uk in your web browser.

Step 2

Enter your account number, or a domain name you

have in your package, and the password you chose

when ordering your package.

Click on Login.

Step 3

On your package’s Administration page, locate

and click on Domains.


Setting up Domains, SSL, E-mail, and FTP

2. Setting up Domains, SSL, E-mail, and FTP

For customers to regard you as a good and trustworthy Internet business partner, an easy-toremember

domain name and a secure way to do business are vital. Learn how to set up a domain

name, apply SSL (Secure Socket Layer), create e-mail addresses, and use FTP access — all from your

1&1 Control Panel.

Domains

Under Domains you can add domains to your package and manage the ones you have. A toolbar

helps you to get to your task quickly.

Domain Editing Toolbar

Order, transfer or point

domains to 1&1.

Create subdomains.

Forward your domain to a

website or reassign directories

in your web space.

Order or Transfer a Domain

Step 1

Click on New in the table’s toolbar.

Step 2

Update the contact information

for your domains.

Type the domain name you would like to order or

transfer in the text field. Make sure to include a top

level domain (TLD), such as, .co.uk, .com, .org, .net,

.info, .name, or .us. Click on Check Domain.

View or change advanced

domain settings (name server,

a, and mail server records).

Unlock your domain here

only if you wish

to allow a transfer.

View your domain’s current

settings and status.

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10 Setting up Domains, SSL, E-mail, and FTP

Step 3

The next page tells you if the domain is available. If

you are transferring a domain, you will see the transfer

options. Please read and agree to the Terms and

Conditions.

Click on Next.

Step 4

Select to register your domain either with your

1&1 user data or by unmarking the checkbox at

the bottom of the page, you can provide other

data for registering your domain.

Registration

When you register a domain name it is important

to provide contact details for ownership and

administration purposes. These details are posted in

WHOIS, a public database.

Depending on your selection, you may have a few

more pages. Please use the on-page help for more

information about each page.

Step 5

The last page provides a summary of your order and

payment details. Check that everything is correct.

Click on Order.


Dedicated SSL Certificate

An SSL certificate, once too expensive for small

businesses, provides encrypted transactions and

authenticates your eShop as a serious business. 1&1

offers you reasonably priced GeoTrust certificates for

your domain.

Click on Domains > Dedicated SSL Certificate

to order a dedicated SSL certificate to apply to your

domain.

After setting up your certificate in the Control Panel,

open the eShop Administration Tool. Change the settings

under Advanced Settings > SSL settings.

Setting up Domains, SSL, E-mail, and FTP

Apply an SSL (Secure Socket Layer) Certificate to Your Domain

To guarantee secure transactions with your 1&1 eShop, you should either encrypt your transactions

with shared SSL or decide on your own dedicated SSL certificate.

Please order your domain before setting up SSL.

Shared SSL Proxy Server

By default all domains in your eShop subdomain are

set up on a proxy SSL server. All additionally ordered

domains will also be set up in this manner.

When your customer types in your domain name, the

eShop software automatically redirects the request to

your secure shop. The proxy SSL server encrypts your

transactions without you having to buy your own SSL

certificate.

Your website will be displayed with a redirected

domain name, for example

https://sslrelay.com/s123456789.oneandoneshop.co.uk.

Included SSL Certificate

One SSL certificate is included in the Professional

eShop package.

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Setting up Domains, SSL, E-mail, and FTP

Set Up E-mail Addresses

A professional looking e-mail address is necessary for communicating with your customers.

You can create an e-mail addresses out of domain names in your package.

Step 1

Cick on E-mail.

Click on Create an e-mail address.

Step 2

In the text field, type in the first part of the e-mail

address that you would like to have. Select the

domain you would like to use from the drop-down

menu.

Select Mailbox from the mailbox or forward dropdown

menu.

Forwarding

Select Forward from one of the drop-down menus

on this page. Type in the e-mail address you would

like your e-mail forwarded to.

A name will be assigned to your mailbox. Please

make a note of this name for use in setting up mail

programs.

Type in a password and select either the Virus protection

or Spam filtering option.

Click on OK.


E-mail Overview Toolbar

Edit an e-mail address or

activate the auto-responder.

Activate or deactivate virus

protection for your mailbox.

Mark an unused e-mail

address and click on

Delete to remove it.

Catch-all Account

In addition to your normal e-mail address, you can

set up a catch-all account for each domain to prevent

the loss of misdirected e-mail.

Follow the steps for setting up a new e-mail address.

Then use only an asterisk (*) before the @ sign to

create an account that will accept any e-mail

addressed to the domain name.

Auto-responder

The auto-responder automatically responds to

e-mail sent to the address. For example, use it for

sending out-of-office message replies when you are

on holiday.

To reach the auto-responder, click on Settings in

the toolbar.

Shop Operator’s E-mail Address

Under Basic Settings, in your eShop Administration

Tool, you will be prompted to provide the

shop operator’s contact information. Orders will

be sent to this address.

Technical e-mail will be sent to the eShop administrator’s

address.

Setting up Domains, SSL, E-mail, and FTP

Apply or change the level of

spam filtering for a mailbox.

Reach your inbox from

any computer hooked

up to the Internet.

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14 Setting up Domains, SSL, E-mail, and FTP

FTP Accounts and Access

1&1 Developer eShop packages include FTP access for transferring images and importing

individual file records. 1&1 also offers you an FTP program for download in the Control Panel.

File Transfer Protocol (FTP) is used for transferring

data on the Internet and can be used by advanced

users with programming knowledge to customise

their eShop.

To find your FTP login information, click on Web

Space & Access > FTP Account. Your user name

and password are listed in the table.

FTP Programs

WISE-FTP, a simple FTP program, is available for

download in the Control Panel.

Click on Package Information > Downloads.

Accept the Terms and Conditions to gain access to

the download area. WISE-FTP is in the section

labelled Browser and FTP.

Or you can find it on the 1&1 Internet Tuner CD,

which can be ordered in your Control Panel.

Publishing Your eShop Without FTP

You can publish your eShop without FTP. All

packages have a publish function built into the

eShop Administration Tool. ( 7. Publish Your

eShop).


3. eShop Administration

Your eShop Administration Tool

The latest version of the 1&1 eShop Administration

Tool is stored on your web space. To open the tool,

click on eShop on the Administration page.

Your eShop Administration Tool will open in a new

window. Each menu item offers you helpful wizards

and clear summaries, so that you can quickly get an

overview of what is happening in your shop.

Wizards vs. Advanced Settings

In the eShop Administration you are provided with

two types of configuration options. Beginners can

use the wizards to access the most important settings

for your eShop. These can be found on the left

navigation bar.

eShop Administration

Learn how to access your eShop Administration page, how it is structured, and what kind of

information it offers about your shop.

Advanced users can click on the tab Settings and

then on Advanced Settings in the left navigation

bar. The Advanced Settings are set up in compact

tables, making it easy for you to access them directly

from one central point. You can find and change all

texts for e-mail or newsletters on this page.

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16 eShop Administration

eShop Statistics

The eShop statistics are presented on the first page

of the eShop Administration Tool. A chart reports

activity in your eShop concerning new visitors, visitors

currently shopping, new orders, unread orders,

customers logged on, and newly registered customers.

The two columns show the data since your last login

and the total data since the shop opened or since

your last manual reset.

Click on Reset total figures below the table to

clear all statistics.

eShop News

Shop News on the start page of the eShop Administration

Tool informs you of changes and new features

in your eShop’s software. The software is stored in

your shop’s web space and is always the latest version.

The software requires only a minimal amount of

your web space.

Save Your Settings

Regular backups of your eShop will be made by 1&1.

However, it is recommended that you keep copies of

your eShop information outside the system. To do

this, click on the tab Settings and then on Manage

Settings Profiles on the left navigation bar.


4. General eShop Settings

General eShop Settings

Begin with general eShop settings, such as operator details, currency, delivery options, and payment

methods.

Basic Settings Wizard: Merchant Details

Use the Basic Settings wizard to enter the mandatory contact information for your eShop.

Step 1

Click on the tab Settings and then choose Basic

Settings from the left navigation bar. Enter the

required information when the wizard opens. Enter

the address of your headquarters. Click on Next to

continue.

Obligatory Operator Information

As an operator, you are required to provide the

name of an authorised representative, an address

(not a PO Box), a telephone number, and an email

address, so that your customers are able to

contact you.

Step 2

Fill in your telephone number, fax number, VAT Reg.

no., and e-mail address.

When selecting your e-mail address, make sure

that it is valid and frequently checked, as all orders

will be sent automatically to it ( see chapter 2:

Setting up Domains, SSL, E-mail, and FTP section

on E-mail Setup).

Click on Next.

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18 General eShop Settings

Step 3

Designate a numbering system which automatically

generates and assigns numbers for each customer

and invoice.

Click on Next, and on the next page, on Finish to

save all your entries.

Basket Settings Wizard: Currency and Pricing

Use the Basket Settings wizard to set the currency and prices for each item in your eShop.

Click on Settings and then choose Basket Settings

from the left navigation bar.

Select whether you would like the Value Added Tax

(VAT) to be on display for your products. Once you

have marked the relevant fields, click on Next to

choose the currency for your business. The appropriate

currency abbreviation for the prices will then

show.

You can select whether to use a decimal point or a

comma (used in some countries) as a decimal separator.

If you choose to use a thousands separator,

select one from the drop-down menu. Click on Next.

If you would like your prices to be displayed in a

second currency, you may choose so in the next step.

Make sure to set a conversion rate.

Click on Finish.


Click on Settings and select Payment Methods

from the left navigation bar.

Choose offline, online, or additional payment modules.

Offline payment modules include invoices, cash

on delivery (COD) or credit card. Online payment

modules include credit or debit card payments via

1&1’s connected clearing partners, such as PayPal.

If you would like to define your own payment

module, choose additional payment modules.

Select your payment method within the module. Click

on Add and then on Next to create payment status

descriptions.

General eShop Settings

Shipping Methods Wizard: Set up Delivery Options for Your Customers

Determine the shipping methods and set the parameters for the calculation of shipping costs for

each method.

You can set up a list of delivery options for your customers

under shipping methods. Click on Settings.

Then choose Shipping Methods in the left navigation

bar to open the wizard.

Click on Add to reach the Edit page where you can

enter the shipping methods you want to offer and

set parameters for calculating each shipping

method’s price. Give each method an understandable

name to make the shipping method clear to your

customers. Click on Next to return to the overview,

and then on Finish to save your entries.

Payment Wizard: Determine Your Customers Payment Method

PayPal ®

PayPal ® is a widely known payment method that

can be used as one of the online payment modules

in your 1&1 eShop. After setting up a business

account with PayPal ® via the link provided,

you can accept credit card payments directly.

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20 Your eShop’s Catalogue: Categories and Items

5. Your eShop’s Catalogue: Categories and Items

Categories help you present your products clearly, no matter how large your product range is.

Some eShop packages let you arrange your items hierarchically, creating an eShop with depth.

Creating New Categories

Click on Categories and then on the Root directory

column. In the left navigation bar, type in a name,

and then click on Create. The new product category

will be included in the root directory as soon as you

submit your entry.

Use the buttons next to the category name to edit or

delete it (all subcategories will be deleted as well).

To create a subcategory, click on the category’s

folder to open it, and then click on Create.

Category Navigation

Click on the folder icon in front of the category name

to expand or collapse the entire directory tree. The

four arrow icons in the position column allow you to

alter the sequence by moving the selected category

up or down the tree.

Editing Category Properties

To edit a category, click first on its folder and then

on Rename selected product category. In the

dialog box which appears, enter a new name. Click

on Rename to save your changes.

Changing the category name does not affect any

subcategories or products within the category.


To include an image and description for a category,

click on Edit next to the category name. Fill in a

description in the text field. Under Product category

image or URL, type in the file or path or upload an

image from your own computer by clicking on

Browse.

Image Size

Images should not exceed 50 kBytes. Larger

images increase the time it takes for your shop

to load and might negatively affect the layout of

the pages.

In the additional category attributes section, click on

Add to edit the attributes. Create and save as many

attributes for a category as needed by filling in a

name and value. Do not enclose the field name or

field value in quotation marks.

Click on Finish.

Decide whether you want the Back button to be

displayed in the catalogue overview for this category

or whether the category should be temporarily

hidden from your product range.

Click on Finish.

Your eShop’s Catalogue: Categories and Items

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22 Your eShop’s Catalogue: Categories and Items

Creating New Items

Create, change, and delete items, as well as import and export product data under Items.

Step 1

To add an item to a selected category click on the

tab Items, and then in the left navigation bar

choose Create a new item.

To have an item displayed on the first page of your

eShop, set it up directly in the root directory. Enter

the name, item number, price, description, and an

image of the new item. HTML tags can be used to

format the text.

Upload a thumbnail image and a detail image for

the item, or enter a URL. Use only .gif, .jpg, or .png

images. These should not exceed 25 kBytes. Click on

Next to go to the item’s advanced properties.

Step 2

Newly created items use the default overview template

and detailed view template. To use your own

templates, add and select them here.

Select whether to ignore the customer discount for

this item and whether the item should be temporarily

hidden from your offered products.

It is also possible to program an item rule to

influence the behaviour of the shop.

Other Ways to Add Items

Items can also be added by uploading CSV files.

Consult the eShop FAQs for more details.


6. eShop Design

Selecting an eShop Design

To present your products choose one of the templates

from the drop-down menu. Click on Shop

Design and select Select Shop Design from the

left navigation bar. An icon tells you whether or not

the template can display your category images.

Click on Save to select the template.

Please note: By doing so, you overwrite the

existing template and lose all design settings

that may have changed.

Adjusting the Shop Design

Click on the tab Shop Design, and then go to

Adapt Shop Design in the left navigation bar.

Use this wizard to change the colours, font settings,

layout, and edit the text and images in your eShop.

Select the colours for the design template by clicking

on the colour in the palette, or by entering the HTML

code in the space provided in the colour scheme

window. You can edit the text in the text box and

use HTML tags for formatting. Click on Next for

other settings.

Click on Finish to save your changes.

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eShop Design

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A clearly laid out eShop encourages customers to stay and buy. It is good business sense to create

a shop that reflects your company’s image and that is easy to maintain and use.


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24 eShop Design

To customise your eShop’s templates, for example to

offer items in another language, click on Shop

Design. To modify a shop design template by changing

the navigation graphics and buttons, go to Manage

Template Images in the left navigation bar.

The table shows the file name, type, and size. The

image size is in pixels. Click on Next to see the next

fifteen images. Use the buttons next to the each

image to Rename, View, or Delete it. Clicking on

the title of the image or on View displays the

image’s URL.

Further design modifications are available under the

top tab Settings. Choose Advanced Settings

from the left navigation bar. In the Advanced Settings

table click on the tab Design.

Creating Your Own eShop Template

All eShop packages allow you to create the entire

shop website automatically, and completely template-based.

Depending on the chosen eShop package, advanced

users can develop or change both template and

script files to determine the appearance and

functionality of their eShop.

While this option is the most effective, it is also the

most demanding. Therefore we recommend it for

experts only and those who have an extensive stock,

or who would benefit from automation because of

frequent changes to the products they offer.


7. Publish Your eShop

Shop Preview

Click on Shop Preview located in the top navigation

bar of each page to view your shop in a new

window. It shows the recent changes made and you

can use it to test functionality and design.

Product Search in Shop Preview

Product Search behaves differently in the preview

than online. The shop preview uses a simple full-text

search of all data. This search function is designed

for testing and HTML design development. However,

the process is generally slow and becomes less efficient

for online use when there are too many items.

Publish your eShop

To make your eShop available on the Internet, you need to put it online by publishing it.

Online Shop Efficiency

Caching (intermediate storage) is used in your published eShop. After publishing, the first time a visitor visits your

shop, your eShop’s pages are created dynamically by your eShop’s web server. The server saves a copy in the

cache. Until the next publish, visitors will see the cached eShop pages. This system allows your eShop to load

quickly and it allows many visitors to browse your eShop simultaneously. The caching mechanism is not used for

the shop preview, so you can instantly test any of the changes to the configuration or programming of your shop.

Shop Preview vs. Online Shop

Any changes to your shop’s product range and

design will only affect the development version

(shop preview), and will not be copied into the

server’s public area (online shop) until the shop is

published.

The search function in your online eShop utilises a

very fast, highly efficient, index-based search process,

similar to the one used by most search engines.

A new search index is generated automatically when

you publish your eShop.

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26 Publish your eShop

Publishing the Shop

When you are ready to put your eShop online, click

on Publish shop tab, and then on Publish shop

from the left navigation bar.

The development version will be copied from the

bs_shopdata directory into the shopdata directory

(the abbreviation bs stands for back stage). Your

shop can be reached at the URL displayed in the

Current Settings section.

Publishing may take some time, depending on the

size of your eShop. The status of the process appears

under Current Settings.

Online Shop in the left navigation bar takes you to

your live shop on the Internet.

Viewing the Online Shop

The URL in the address bar of the new browser

window refers to the directory shopdata and not

the bs_shopdata from the backstage directory.

This means that you are viewing the online shop

(and not the preview). Carefully check your

online shop to make sure it meets your requirements

and is working correctly.


8. Your eShop Orders

Order Processing

Click on Orders to see an overview of your folders.

All new and unprocessed orders can be found in the

New folder. Two folders, Processed and Trash, are

also available as default folders.

To create more folders, type the required name into

the text field labelled Create a new folder on the left

navigation bar. Then click on Create.

The orders can be viewed in a table below the folder

table. Each line details a single order.

Click on Details next to the order you would like to

work on. You will see the complete order and your

customer information including the customer

number, shipping and payment methods, additional

payment information, items ordered as well as the

invoice details. From the left navigation bar on the

Details page, you can choose to print the order or

the invoice, to register the customer or to trace an

order’s history.

Once you have processed the order, you can select a

folder from the drop-down menu and move the order

to this folder. This is found in the information about

the order section.

Your eShop Orders

In addition to receiving orders via e-mail, all orders can be viewed and processed in your eShop.

Use the Orders section to create a system for handling orders.

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28 Your eShop Orders

Registering Customers

If a customer is not yet registered (entered into the

system) you will see a note in the order information.

Click on Register This Customer on the left.

Each customer is assigned a password at registration

which you can change.

Customer Notification

Under Notify customer by e-mail, choose yes

only when informing the customer of the registration.

Click on Finish. Your customer will receive an e-mail

with their customer number and password.

Status of Order and Payment

You can see the payment status in each order’s

details. Use the drop-down menu to update the

status. Change the order status by moving the order

into the appropriate folder (the number of available

order statuses corresponds with the number of the

folders in Order Administration).

You can change the payment status from pending to

cleared. To set up more status types, click on General

Settings to open the Payment Methods wizard

on the left navigation bar.

Order Search

Under the tab Orders, use the search options in the

left navigation bar to browse through your orders.

To find a specific order number, use the Search for

order number option by filling in the number (or

the first few digits) and clicking on Search.

For a specific order, you can use Search all orders.

Enter a keyword — an item name or a customer

number — and click on Search. All orders matching

your search request will be listed.


9. Your eShop Customers

Customer Summary

Click on Customers to view a table listing the data

for each customer as well as selected customer

groups.

Your eShop Customers

Keep a database of registered customers. To manage the database, divide them into groups.

Assign special propertie. You can send newsletters or search for a customer using the database.

Click on Mail to add the customers to your current

mailing list. Customers who indicated that they do

not want to be included on the mailing list or have

not supplied an e-mail address, are identified by a

red x, and will not receive your newsletter. The other

buttons Edit, Details, and Delete help you to

update your database.

In the summary table, the customers are listed by

customer number. When a customer number is allocated,

the system checks that it is unique, as this is

also the customer's login name for your eShop's

service area.

A Note on Blacklisted Customers

A previously banned customer, who does not supply

their customer number, can still place an order.

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Edit Customer Data

In the Customer Summary table, choose a customer

by clicking on Edit next to their details. This opens

the Edit Customer Data window enabling you to edit

or manually enter all important customer details.

Step 1

You can choose whether to allow a customer to

order actively in your shop or not. This way you can

ban undesired customers.

You can also enter a comment that will then be displayed

in the detailed view of this customer. This

note is only for your internal use and will not be

made known to the customer.

Click on Next.

Customer Data

You can enter customer data, including the invoice

address. Only the name field is mandatory.

Click on Next.


Additional Shipping Address

You can enter a separate shipping address in

addition to the invoice address. By default the customer’s

shipping address is the same as the billing

address. If the goods are to be delivered to the given

address, check Yes. This shipping address will then

be displayed for the customer for the next order.

Click on Next.

Newsletter Settings

You can choose whether a customer will receive your

newsletter. If needed, create new properties, such as

additional text fields for your customer.

Click on Next.

Your eShop Customers

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32 Your eShop Customers

Step 2

To place your customer in a group, choose an

existing group from the drop-down menu.

Click on Add and then on Finish.

Group Summary

Click on the tab Customers, and go to Group

Summary > Create a New Group in the left navigation

bar to set up new customer groups.

Under Group Summary you will find a list of the

groups you have set up so far, the number of members,

and a description. You can change the group

properties with the Edit button. To delete a group

and all its properties from the customer database,

click on Delete. To add all of the customers in a

group to the newsletter mailing list, click on Mail.

Newsletter Administration

Click on the tab Customers and go to Newsletter

Administration on the left navigation bar to make

changes to texts for e-mail or newsletters.


10. Managing Your 1&1 Account

User Settings

The customer details, which you provided when

ordering your 1&1 package, are stored in the 1&1

database. They appear under Account > User

Settings.

Click on Password to change your password.

Update your payment method under Credit Card

Details, and subscribe to receive the 1&1 newsletter

under Newsletter Settings.

Changing Your Name or Company Name

Your name or company’s name cannot be changed

online. If you would like to change these, please

send us a request by fax or mail.

Upgrading Your Package

Managing Your 1&1 Account

Would you like more features and space for your web presence? Upgrade to a larger package.

Step 1

On the Administration page in the Order More

Features section, click on Upgrade options.

Step 2

Read the information page. Make sure to back up

all data. Click on Next.

Step 3

Select the package you would like to upgrade to.

Click on Next.

Step 4

Click on Order.

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34 More Products from 1&1

11. More Products from 1&1

Instant Domain Names

If you wish to register a domain, you can do so

directly on the 1&1 website. The 1&1 Group is a fully

accredited registrar with over 5.5 million domain

names registered, directly processing your registration

in real time at a competitive price. Or you can

transfer your domain name from any other provider

to the 1&1 Group free of charge.

Dedicated Servers

If you are looking for a provider to host your server,

1&1 has the perfect solution. 1&1 offers superior

server technology at the best possible price. From a

Managed Server package with servers maintained

and monitored by 1&1 experts, to Root Server packages

offering total configuration options. For servers

which support hyper-threading technology, hyperthreaded

processors are available at no extra cost.

1&1 Dedicated Server packages include generous

bandwidth, outstanding connectivity rates, and the

highest security standards — all hosted in the most

advanced Data Centres in the world.

Hosting

Firewalls, load balancing, speed monitoring, hardware

and antivirus updates all happen automatically

at 1&1, so you can concentrate on your core business,

safe in the knowledge that your website is

going to be dynamic and quick to load. Web space is

always generous and every single package is featurepacked

and ready to run the way you want it to, with

the reliability of 1&1’s Windows and Linux hosting

expertise. 1&1’s world-class Data Centres are literally

at your command.


12. 1&1 Services and Support

FAQs

For instant help, please visit the 1&1 FAQs at

http://faq.1and1.co.uk and consult our comprehensive

help resource. Most questions can be answered

here. The FAQs contain a lot of interesting tips and

information.

Support by E-mail

Do you need help with your 1&1 Hosting package?

Our 1&1 support team is always ready to answer

your questions by e-mail.

To send an e-mail from the Control Panel, click on

Help & Contact. Select a help topic, and if you

cannot find an answer to your question, click on

Contact Form and type your question in the space

provided.

You can also write an e-mail to

support@1and1.co.uk. When writing to us directly,

please provide your account number and domain

name.

Please try and be as specific as possible regarding

any error messages or problems. This will speed up

the handling of your questions.

1&1 Services and Support

Customer Service Phone Numbers

If you need information about products, features or

prices, the customer support team will be glad to

answer any questions you may have regarding 1&1

services (24 hours a day, 7 days a week).

Just call 0870 24 11 247

Free Unlimited Express Support

At 1&1, excellent service and support is provided

at all times and without question. The 1&1 support

team is dedicated to resolving any problem that you

may encounter.

Contact Address

1&1 Internet Ltd.

The Nova Building

Herschel Street

Slough

SL1 1XS

Phone: 0870 24 11 247

Fax: O8450 762205

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Notes


Notes

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Prod.-No.: 14855 - 10.06

www.1and1.co.uk

1&1 Internet Ltd, The Nova Building, Herschel Street, Slough SL1 1XS UK460

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