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Introduction to ITIL

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Service Design: Development of Services and<br />

related processes both new and changed.<br />

Design of Service Solutions<br />

Design of Service Portfolio<br />

Design of the architecture: infrastructure,<br />

applications, data, environment, policies and<br />

procedures.<br />

Service Design<br />

Continuous<br />

Service Improvement<br />

Service<br />

Design<br />

Service<br />

Strategy

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