Noise Nuisance PDF 608 KB

moderngov.barking.dagenham.gov.uk

Noise Nuisance PDF 608 KB

Noise Nuisance

Robin Payne

Divisional Director

Environmental Services


Overview

Out of Hours service operates 24/7 via Contact Centre for receiving calls with

officers available 8 hrs day and 6- 8 hrs per night . Aim to respond to all calls

within 2 hrs when officers are available. The service is not manned during the

day at weekends nor on Bank Holiday days. There is no manned service on

24/25/26 December and 31 December/1 January.

Four full time officers operating shift system ( currently one vacancy) with security

support OOH. Cover noise nuisance, collection of stray dogs, bonfires, light, any

OOH statutory nuisance. Main area of work is noise nuisance and is spread

across borough. Most complaints are received in evenings and at night –

increasing on weekend, Friday and Saturday night when the service is manned

for longer and later hours.

Noise Action Week held annually in March – includes school presentations

Daytime surgery operates in Goresbrook village every Tuesday 10-12.30

with Estates Department/Safer Neighborhood Police and local Councilors


Noise Action Week


Types of noise

Generally types of noise include loud music, barking

dogs, impact noises, DIY, children, churches, alarms,

car repairs

Most complaints emanate from neighbour nuisance,

anecdotally, this is particularly relevant in council

owned property.

In summer months complaints increase and include

illegal raves and other party related noise.


General Sources of Complaints

Noise transference between flats – poor

insulation, types of flooring

• Neighbour disputes – complaints used as a tool

– noise nuisance creates dispute

• Flats with communal gardens – children noise,

parties

• Temporary rehousing in flats

• Impact of new migrant communities

• Car repairs on street


Examples

• Complaints of plumbing and impacts from DIY from flat

above. Laminate and hard flooring above bedroom. Loud

music and barking dogs. Sensitive client – Police

involvement

• Loud amplified music and ASB in low rise block. Housing

Dept took possession proceedings against tenant.

• Loud amplified music and multiple ASB offences.

Seizure of equipment. Involved Housing Dept,

Community Safety, Social Services and Police.


Trends over 3 years

9000

8000

7000

6000

5000

4000

3000

2000

1000

0

Trends over years for nuisance by time 2009-2011

3566

3880

3605

2844

2009 2010 2011

3438

2515

04.00- 08.00

19.30 - 04.00

17.00- 19.30

08.00 -17.00


Times of calls

• The majority of all calls are received after

8pm

• Total number of calls has reduced over 3

year period 2009-12

• Reflects change to daytime responses

relating to nuisance other than noise away

from OOH team

• Calls increase during summer months


Times of calls

700

600

500

400

300

200

100

0

Noise Complaints for 2011

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

04.00- 08.00

19.30 - 04.00

17.00- 19.30

08.00 -17.00


Dealing with Noise Nuisance

• Initial complaint

• Standard letter/visit

• Repeat nuisance – primary case – linked

• Client logs – patterns – planned visits –

placing equipment

• As it happens

• Informal v formal action


Informal Resolution

• Mediation

• Tenancy Relations

• Safer Neighbourhood Policing

• Community Safety

• Mental Health support

• Private Sector Landlords


Formal Actions 2009-12

Number of

Calls

Statutory

Noise

Nuisance

confirmed on

attendance

Abatement

Notices

Served

2009 8182 256 135 12

2010 7006 245 104 6

2011 6347 150 99 13

2012 (Jan-Aug) 4538 121 49 -

Prosecutions


Formal Resolution

• Warning letters

• Service of Notice

• Warrants

• Seizure of equipment by warrant

• Formal Caution - forfeiture of equipment

• Prosecution – fines


Equipment Seized


Keeping People Informed – Recurring Nuisance

• Who

– Complainant

– Landlord

– Linked cross service organisations

• How

– Telephone/letter/visit/email

• When

– Regular updates

– Case reviews – multi agency


Licensing - Premises

• Control by license conditions

• Identifying and enforcing unlicensed

premises

• Breaches of conditions

• Consultation process of applications

• Joint visits, inspections and enforcement


Cost Profile

Employee £

170,588

Premises 130

Transport 456

Supplies 25,750

Third Party 340

Support Costs 49,169

Net Expenditure 246,233


Issues

• Police not always available to support executing warrant

• Repeat complaints – managing expectations

• Vulnerable people – access support services

• Capita access for OOH service

• Service Gaps – festivals, major holidays

• Insufficient cover on busy nights

• Inadequate properly functioning mobile working solution

• Insufficient private sector landlord engagement

• Property construction and high density housing

• Performance reporting

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