SAN LUIS OBISPO COUNTY Senior Information Guide

SAN LUIS OBISPO COUNTY Senior Information Guide






4 Acknowledgments

5 How to Use This Guide

6 General Information & Support

Information and Assistance and Case Management

9 Personal Needs Survey

10 Emergency Services

24- hour Crisis intervention, Victims of violence,

Immediate needs

13 Civic, Community and Consumer

Voter registration, elected offi cials, senior organizations,

libraries, consumer complaints &


18 Day Care & Respite Care for

Frail Adults

Adult Day Care and respite care options

20 Death Related Services

Benefi ts, hospice, death certifi cate, organ

donation and support groups

23 Disaster Preparedness

25 Education

27 Elder Abuse Prevention and Reporting

Basic Steps to Protect Yourself

31 Employment

33 Equipment and Special Need


Adaptive aids, emergency response systems, home

health equipment, vision and hearing

Table of Contents

38 Financial Matters

Benefi t programs, fi nancial planning, bill paying,

taxes, paying for health care, prescription drugs

49 Food and Nutrition Services

Grocery shopping assistance, home delivered

meals, hot meals, nutrition information, resources

53 Health Services

Clinics, hospitals, inpatient/outpatient services,

inpatient transitional care, rehabilitation, physician

referral, skilled nursing, urgent care centers,

special health programs

59 Housing Options & Levels of Care

Independent, Assisted Living, fi nancing and subsidies,

Home Repair, Tenant/Landlord, Utilities

65 In Home Care Solutions

Home health services, IV/enteral therapy, homemaker,

companion, and personal care

71 Legal Affairs

Availability, Conservatorship, Durable powers,

Medi-Cal planning, probate and estate planning

77 Mental Health, Counseling and

Support Groups

83 Recreation & Volunteer Opportunities

86 Senior Centers

87 Transportation Services

91 Index





of the San Luis Obispo County Senior Information Guide,

is a non-profi t organization responsible for allocating

federal and state dollars to local agencies to insure that

supportive, nutrition and health promotion services to

older adults and caregivers in San Luis Obispo County

are available.

The AAA is committed to the development of a comprehensive

and coordinated continuum of care that will:

1. Secure and maintain maximum independence and

dignity in a home environment for older persons

capable of self care with appropriate supportive


2. Remove individual and social barriers to economic

and personal independence for older persons

3. Develop a continuum of care for the vulnerable


The AAA also sponsors projects to address needs identifi

ed in the community. The San Luis Obispo County

Senior Information Guide is one such project.

We would like to thank the following organizations and

businesses for their generous contributions. This Directory

would not be possible without their support:

Able Body Homecare


Adult Abuse Prevention Council

Alzheimer’s Association


Area Agency on Aging

Arroyo Grande Community Hospital

Aunt Carol's Place

Bates Care Management

BestCare Central Coast Home Health Agency

Central Coast Senior Placement Services

Client Care Consultants

Coast Caregiver Resource Center

Comfort Keepers

Family Home Care

French Hospital Medical Center


Gentiva Home Health

Gentiva Independent Living


Home Caregivers

Long Term Care Ombudsman

Marian Homecare

Marian Hospice

Maxim Health

Mobility Therapy

Pristine Home Services


Jan Stemper-Brown

Senior Connection

Senior Living Consultants

The Villages of San Luis Obispo

Wright & Sanders

In addition to the community's fi nancial generosity many

individuals prepared the text of the Directory. This task

can be quite laborious and I would like to extend a special

thanks to the following people for taking the time to

help make the information as accurate as possible:

Meredith Bates, Bates Care Management

Cindy Blake, SLO Regional Rideshare

Phyllis Borgardt, Mobility Therapy

Jennifer Fanning, City of Atascadeo

Patricia Gammel, Area Agency on Aging

Carolyn Heister, Area Agency on Aging

Elias Nimeh, Senior Nutrition Program

Angie King, Senior Legal Services, SLOLAC

Alice Loh, CSL Assemblywoman

Wanda McFarlane, Caring Callers

Paula McMahon, Comfort Keepers

Bill Pate, HICAP

Lois Pierce, Area Agency on Aging

Carol Schmidt, Senior Peer Counseling

Karen Stenson, LTC Ombudsman Program

The San Luis Obispo County Senior Information Guide

is a community project with many people sharing their

expertise and resources to help professionals, family

members and older adults acquaint themselves with the

resources available within our community. Your generosity

is greatly appreciated.

joyce ellen lippman

Executive Director, Area Agency on Aging

The fi rst step in fi nding help for yourself or a loved

one is simply fi guring out where and how to start.

Opening the Senior Information Guide is a great choice!

The guide is comprehensive and will provide valuable information

on the range of services available in San Luis

Obispo County. For a more personal approach, contact

one of the information and assistance programs in this

Guide. Case management programs can further assist by

providing a more individualized and in-depth approach

to problem identifi cation and problem-solving.

The Guide is organized with general information in the

fi rst part of each section. Descriptions of services and

explanations of benefi ts have also been included to better

acquaint you with the social service network. The

remainder of each section is a listing of local agencies

that provide those services (Directory).

Residents in San Luis Obispo County have a variety of

community services available. It is not always easy to

determine what services you or a loved one may need.

Equally diffi cult may be the task of locating the appropriate


When a problem exists and you cannot easily resolve

the problem alone, it helps to talk with someone who

is experienced in identifying specifi c problem(s). No

single source provides the complete scope of services.

You may need to secure different services from different

agencies. If you call an agency and you do not feel you

have gotten the information or assistance you need, call

another agency. Get as much information as possible.

There are several agencies in San Luis Obispo County

that provide Information and Assistance. See General

Information and Support section for a listing of organizations

that Provide Information and Assistance.

You need time and energy to research what services may

meet your needs. The most diffi cult time to try to assess a

need and investigate community resources is during a crisis.

The Guide is an opportunity to familiarize yourself with

the community resources that may help to prevent a crisis.

Important Things to Consider:

· Determining your need.

· The Guide can help you consider a variety of options to

meet your needs. If you call an agency you think may

be able to help and they cannot, ask them for suggestions.

· Eligibility Requirements. Each agency has different

eligibility requirements. The most common are age and

income. If you are assisting someone, it is important

to fi nd out from the agency exactly what income and

asset information is required and what kind of documentation

must be provided.

· Waiting Lists. If there is a waiting list, get on it.

· Finally, cost will determine if you can afford the service.

Some agencies have a set cost, no matter what

your income; others determine cost based on income

and use a ‘sliding scale’ fee; some services are free,

and still others ask only for a donation.

In Conclusion

How To Use This Guide

Every effort has been made to verify the accuracy of

the information included within these pages. However,

services and information change due to many factors.

Should you become aware of a discrepancy, please let us

know. Inclusion of a listing or display ad does not

imply an endorsement.

This edition includes email and website addresses. When

both are listed, email is listed fi rst.

Your suggestions for improving the Guide, or any information

revealing new and/or not listed information

as well as your opinions, are welcome. Your comments

would be greatly appreciated. Send your comments to:

Senior Information Guide

Area Agency on Aging

528 South Broadway

Santa Maria, CA 93454


General Information and Support

Information and Assistance

Information and Assistance (I&A) services provide information

and direction to individuals about the variety of

health and human services available.

Information and Assistance (I&A) programs can also

provide help in obtaining needed services for older individuals

and those acting on behalf of an older individual.

The Information and Assistance (I&A) provider should

advise all inquirers of the full range of assistance that is


Information and Assistance (I&A) services


· Information consists of up-to-date resources and services

available to older individuals in the community.

· Assistance in the form of helping individuals to determine

needs and referring to available resources and

services. Assistance may also include help with referrals,

and exploring little-known resources.

· Follow-up to ensure that necessary services are received.

Information and Assistance (I&A) may also include community

education and outreach.

Bates Care Management


Case Management Services

‘Case management’ describes a helping process between

a person in need of assistance and a professional case

manager - usually a social worker or nurse by training.

Case managers work with older persons, their families

and support systems to encourage independence. Case

management is also known as care management or geriatric

care management.

Case management involves:

· Assessing a person’s strengths and limitations, and exploring

health, social, psychological and environmental


· Care Planning identifi es problem areas and potential


· Service Coordination provides referral and implements

appropriate services.

· Monitoring ensures that the services and care plan

are working and identifi es new problems as they arise.


Information and Assistance

Area Agency on Aging

Senior Connection

528 South Broadway

Santa Maria, CA 93454



Provides comprehensive Information

and Assistance, follow-up

and advocacy in both English

and Spanish throughout San Luis

Obispo County. Maintains information

library for distribution and

offers community education to

groups and community events.

Coast Caregiver Resource


PO Box 6573

Los Osos, CA 93412-6573


Provides comprehensive I&A and

ongoing follow-up to families of

brain-impaired persons.

Health Insurance Counseling

and Advocacy Program (HI-


528 South Broadway

Santa Maria, CA 93454



Provides I&A regarding medical

billing problems, options for

health insurance coverage and

appeals information for Medicare/

Medi-Cal/Private insurance claims

problems and prescription drug

coverage through Medicare.

Hotline of San Luis Obispo


PO Box 5456

San Luis Obispo, CA 93403



Provide community-wide I&A,

crisis intervention, and support

as well as senior information,

referral and follow-up offered on

a 24-hour telephone basis by staff

and trained volunteers.

Independent Living Resource


1150 Laurel Lane #154

San Luis Obipo, CA 93401

593-0667 (V/TDD)

Linkages Care Management


Life Steps Foundation, Inc.

3450 Broad Street, Ste. 104

San Luis Obispo, CA 93401



Provides I&A regarding the range

of services in SLO County and

Santa Barbara County for functionally

impaired adults and frail


Long Term Care Ombudsman

3232 S. Higuera, #101B

San Luis Obispo, CA 93401


800-231-4024 (24-hour state-wide

emergency service)

Fax 785-0134

General Information and Support

Provides I&A regarding nursing

facilities and residential care

facilities including what is available,

and how to choose a facility.

Also receives and investigates


Tri-Counties Regional Center

3450 Broad Street, Ste. 111

San Luis Obispo, CA 93401


Provides I&A to people with developmental

disabilities and neurological


Long-Distance Information & Assistance


California I&A Programs

California Department of Aging


A call from anywhere in the state

will be directed to the local Area

Agency on Aging senior information

and assistance program.

National I&A Programs

Eldercare Locator


A collaborative project from the US

Administration on Aging, National

Association of Area Agencies and

the National Association of State

Units on Aging, the Elder Care

Client Care Consultants


General Information and Support

Locator provides I&A on senior

services for callers anywhere in the

US, Puerto Rico and the US Virgin


Case Management

Bates Care Management, Inc.

PO Box 1195

Morro Bay, CA 93443


Assisting families and friends to

understand, plan and manage care

for the elderly or disabled. Fee


Cheryl Kippen Care Management

802 Bambi Court

Arroyo Grande, Ca 93420


Provides care management for

older adults.


Client Care Consultants

P.O. Box 3149

Atascadero, CA 93423


Provides care assessment, care

planning & collaboration, advocacy

as well as extensive one on one

services. Fee based service.

Linkages Care Management


Life Steps Foundation, Inc.

3450 Broad Street, Ste. 104

San Luis Obispo, CA 93401



Provides case management to

functionally impaired adults (18

years of age and older) and frail

elders in SLO County. No income

eligibility or fee for services. Donations




3165 Broad St.# 110

San Luis Obispo, CA 93401



Provides professional care

management, one time assessment,

consultation, placement and

moving assistance, RN medication

management, crisis intervention,

memory screening and daily

money management, on a fee for

service basis.

Give your loved ones the care

they need in the home they love.

Most seniors want to live in their own homes for as

long as they can. LivHOME makes it possible with:

• hourly and live-in care

• professional oversite

That’s why LivHOME is the nation’s

#1 professionally-led at-home care company.

For a no-charge phone consultation,

call 805-781-3723 or 866-373-1466

3165 Broad Street, Suite 110, SLO

Take a moment to answer the following questions. This information will give

you a starting point from which to identify services that may be of most help

to you. When contacting providers, share the needs that you have identifi ed


1. Check those activities with which you require some assistance.


and in and out of machines, folding or sorting

❑ Dressing – including putting on shoes, buttoning,

zipping, putting on stockings or brace

❑ Bathing – including getting in and out of a tub or

shower, washing hair, lower legs or feet

❑ Grooming – including brushing hair and teeth,

shaving or fi ngernail and toenail care

❑ Eating – including holding silverware and cups,

swallowing and chewing, or cutting up food

❑ Toileting – including getting up from a chair or in

and out of bed

❑ Walking – including getting from inside to outside

and back or using steps


❑ Meal Preparation – including at least twice daily

preparing raw food, using stove or microwave, or

cleaning up

❑ Light Housework – including dusting and picking

up, washing off countertops, or sweeping

❑ Heavy Housework – including vacuuming, washing

fl oors, stripping or making bds, or cleaning the


❑ Shopping – including making a list, bending,

reaching and lifting groceries, or putting items


❑ Laundry – including getting laundry to and from

Personal Needs Survey

❑ Managing medications – including refi lling

prescriptions and taking at correct times and in

correct amounts

❑ Transportation – including day and night time

driving or arranging for other transportation

❑ Using the telephone – including fi nding phone

numbers, holding receiver, seeing buttons, or

hearing responses


2. If you require assistance with any of the activities

listed above, is it because of your diffi culty:

Physical problem ❑ Yes ❑ No

Emotional problems ❑ Yes ❑ No

Memory problems ❑ Yes ❑ No

3. Have you fallen

in the last 6 months? ❑ Yes ❑ No

4. Have you been hospitalized

in the last 3 years ❑ Yes ❑ No

5. Do you live alone? ❑ Yes ❑ No

6. Are you concerned about

your ability to live at home

safely now or in the future? ❑ Yes ❑ No

7. Are you interested in services,

or information to support your

continued independent living? ❑ Yes ❑ No

If you answered YES to 1 or more, you may be in need of assistance.

Please see sections on: General Information and Support (for Case Management); Day Care & Respite Care for

Frail Adults; Equipment and Special Needs Services; Housing Options and Levels of Care; or In Home Care Solutions.


Emergency Services

24-Hour Crisis


DIAL 9-1-1 (V/TDD) for immediate

emergency response by police, fi re,

paramedics and sheriff or highway

patrol personnel.

Hotline of San Luis Obispo




Fax 544-6296

Crisis intervention for suicide,

abuse and mental health. Information

and referral, support and

crisis hotline.


This Directory is divided into the

following sections:

I. Hospital Emergency Rooms

II. Agencies Addressing Physical


III. Shelter Services

IV. County Department of Social


V. Immediate Needs

VI. Food Resources

VII. Locating Persons Who are Missing

or Wandering

I. Hospital Emergency Rooms

Call 9-1-1 for response by ambulance

Twin Cities Community Hospital

1100 Las Tablas Rd.



Sierra Vista Regional Medical


1010 Murray Ave.

San Luis Obispo


French Hospital

1911 Johnson Ave.

San Luis Obispo


Arroyo Grande Community


345 S. Halcyon Rd.

Arroyo Grande


II. Agencies Addressing

Physical Dangers

Adult Protective Services


County of San Luis Obispo

Department of Social Services

781-1790 or


800-838-1381 (after hours)

Fax 788-2834

The Adult Protective Services

program protects dependent

adults and seniors. It investigates

allegations of abuse, intervenes

when necessary, and provides

community education. For emergencies

call local law enforcement

and Adult Protective Services.

Long Term Care (LTC) Ombudsman

785-0132 Mon-Fri, 8:30am-4:30pm

800-231-4024 (24 hour crisis line)

Fax 785-0134

ltcomb17@kcbx net

LTC Ombudsmen investigate reports

of abuse or neglect of seniors or

dependent adults in nursing or

residential care facilities, as well

as complaints about quality of care.

For emergencies call local law enforcement

and the Ombudsman.

Sexual Assault and Prevention

Recovery Center



Fax 545-5841


24-hour, 7-day-a-week response.

Confi dential hotline staffed by

trained volunteers to help victims

of sexual assault and harassment.

Works in conjunction with law

enforcement and Sexual Assault

Response Team (SART). Individual

counseling and support groups,

prevention and education programs.

III. Shelter Services

Maxine Lewis Memorial Shelter

750 Orcutt Road

San Luis Obispo, CA 93401


Fax 781-3996

Provides meals; showers; mail,

phone and message services;

information and referrals; specialized

health screenings, and

access to case management. The

Shelter operates exclusively during

the evening hours, with clients

vacating the premises by 7:30 am

Shelter clients receive a free hot

evening meal.

Shelter Services for Women and


North County

Women’s Shelter & Resource


461-1338 Days

After hours call Hotline


San Luis Obispo

Women’s Shelter Program

781-6401 Offi ce

After hours: call Hotline


781-6400 Crisis Line

Both programs offer emergency

shelter, food, clothing and counseling

for women who are victims

of domestic violence, sexual assault

and other trauma, and their

children (boys to age 12 only).

IV. County Department of

Social Services

Department of Social Services

County of San Luis Obispo

San Luis Obispo

3433 S. Higuera


Fax 781-1686


9415 El Camino Real


Fax 461-6036

Paso Robles

530 12th St


Fax 237-3115

Grover Beach

1086 Grand Ave.


Fax 474-2025


681 W. Teft St. Ste 1


Fax 931-1804

Call 800-834-3002 during regular

business hours for information on

general assistance, homeless assistance,

emergency food stamps,

Medi-Cal, and County Medical

Services Program (CMSP). During

non-business hours call Hotline

for immediate emergencies.

V. Immediate Needs

The agencies below help meet immediate

needs for food, clothing,

shelter and utility payments. For

non-emergency assistance, see

other sections.

Salvation Army

San Luis Obispo & Avila Beach

9:30 am-1pm


Atascadero & Templeton

T, W, Th Noon-3 pm




Grover Beach, Arroyo Grande,

Pismo Beach, Shell Beach & Oceano

1197 Highland Way, Grover Beach

Tu, W, Th 9 am-2 pm


Morro Bay, Cayucos & Los Osos/

Baywood Park

540 Quintana, Morro Bay

M-F 1-4 pm


Paso Robles, Creston and San Miguel

711 Paso Robles St., Paso Robles

T-F 10am-2pm



726 W. Teft St.

M-Th 10 am–1 pm


Provides food, clothing and utility

payment assistance. If you are

unable to reach your local branch,

call Hotline 549-8989 (24 hours).

Prado Day Center

43 Prado Rd.

San Luis Obispo, CA 93401


Fax 546-8349

Provides a hot meal at noon,

showers, washing machines available

and play area for children.

Applicants screened daily at the

Center from 8:30 am to 4:30 pm,

7 days a week.

Maxine Lewis Memorial Shelter

750 Orcutt Road

San Luis Obispo, CA 93401


Provides meals; showers; mail,

phone and message services;

information and referrals; specialized

health screenings, and

access to case management. The

Shelter operates exclusively during

the evening hours, with clients

vacating the premises by 7:30 am

Shelter clients receive a free hot

evening meal.

Emergency Services

South County Homeless


1616 Manhattan

Grover Beach, CA 93433


North County Homeless


5411 El Camino Real

Atascadero, CA 93422


With outreach hours at Loaves

and Fishes sites in both Atascadero

and Paso Robles, case

management works within the

collaborative known as the Safe

System of Care, as well as with

other providers in North County.

Case managers focus on fi nding

permanent housing for the homeless

and on providing them with

information, referrals and emergency



El Camino Homeless Organization

1st Baptist Church

6370 Atascadero Ave

Atascadero, CA 93422

462-FOOD (3663)

Provides free meals daily and

overnight shelter to homeless


VI. Food Resources

People’s Kitchen

San Luis Obispo

43 Prado Rd.

San Luis Obispo, CA 93405


People’s Kitchen

South County


Coast Baptist Church

Community Bldg

192 S. 9th St

Grover Beach

Free noon meal for anyone in



Emergency Services

Assembly of God Church

946 Rockaway

Grover Beach


Free noon meal for anyone in


Vial of Life

Loaves & Fishes

Limited emergency food.

Atascadero (5411 El Camino Real)

461-1504, M-F 1-3 pm

Paso Robles (2650 Spring St)

238-4742, M-F 2-4 pm and Tu, Th

5:30-7:30 pm


VII. Locating Persons Who are

Missing or Wandering

Safe Return

The Alzheimer’s Association sponsors

a nationwide, community-based

program called Safe Return. The

program helps identify, locate and

return individuals who are memoryimpaired

and become lost through

wandering. An ID bracelet and

registration in a national database

offers a 24-hour toll-free number to

contact when an individual is lost

or found. Contact the Alzheimer’s

Association at 547-3830.

Project Lifesaver

Project Lifesaver is a wristband

transmitter that is worn by the person

with a proclivity to wander or

become lost. Project Lifesaver relies

on pulse-carrier wave radio-frequency

technology, complemented

by a search-and-rescue team that

has received special training.

Sponsored by the County Sheriff’s

Department, Sheriff’s Advisory

Council, Sheriff’s Citizens Volunteer

Patrol and San Luis Obispo Lions

Club. For more information contact

Adult Day Services at 434-2081,


An important tip to fi nding the appropriate

government offi ce is to refer to the

front section of the local telephone directory.

It provides information on Federal,

State, County and City Government


Voter Registration

San Luis Obispo County Clerk


Election Division

1055 Monterey St., D120

San Luis Obispo, CA 93408


Fax 781-1111

5955 Capistrano #B

Atascadero, CA 93422


Fax 461-6044

Registration forms are also available

at the Post Offi ce and Public



City of Arroyo Grande

P.O. Box 550

Arroyo Grande, CA 93421


Fax 473-0386

City of Atascadero

6907 El Camino Real

Atascadero, CA 93422


Fax 461-7612

City of Grover Beach

154 S 8th

Grover Beach, CA 93433


Fax 489-9657

City of Morro Bay

595 Harbor

Morro Bay, CA 93442


Fax 772-7329

City of Pismo Beach

760 Mattie Rd

Pismo Beach, CA 93449


Fax 773-7006

City of Paso Robles

1000 Spring St.

Paso Robles, CA 93446


Fax 237-4032

City of San Luis Obispo

990 Palm

San Luis Obispo, CA 93401


Fax 781-7109

County Government

Elected Representatives

Board of Supervisors

1055 Monterey, D-430

San Luis Obispo, CA 93408-2040


Fax 781-1350

First District: Harry Ovitt

Second District: Bruce Gibson

Third District: Jerry Lenthall

Fourth District: Khatchik Achadjian

Fifth District: Jim Patterson

County Assessor’s Offi ce

1055 Monterey, D-360

San Luis Obispo, CA 93408


State Government

Governor of California

Arnold Schwarzenegger

State Capitol

Sacramento, CA 95814


Fax 916-445-4633

Abel Maldonado

State Senator 15th District

State Capitol, Rm #4082


Sacramento, CA 95814


Fax 916-445-8081

1356 Marsh St.

San Luis Obispo, CA 93401


Fax 549-3779

Sam Blakeslee, Ph.D.

State Assembly 33rd District

State Capitol, Rm #4117

Sacramento, CA 95814


Fax 916-319-2133

1104 Palm St.

San Luis Obispo, CA 93401


Fax 549-3400

Federal Government

United States Senate

Senator Barbara Boxer

Hart Senate Offi ce Building, Ste 112

Washington, D.C. 20510


312 Spring St. Ste. 1748

Los Angeles, CA 90012


Fax 213-894-5012

Senator Dianne Feinstein

Hart Senate Offi ce Building, Ste 331

Washington, D.C. 20510


Fax 202-228-3954

1130 O St, #2446

Fresno, CA 93721


House of Representatives

Congresswoman Lois Capps

23rd Congressional District

1110 Longworth HOB

Washington, D.C. 20515


Fax 202-225-5632



1411 Marsh St, Ste. 205

San Luis Obispo, CA 93401


Fax 546-8368

Congressman Kevin McCarthy

22nd Congressional District

1523 Longworth HOB

Washington, DC 20515-0521


Fax 202-225-2908

5805 Capistrano Ave., Ste C

Atascadero, CA 93420



Fax 461-1323

President George W. Bush

1600 Pennsylvania Ave.NW

Washington, DC 20500


League of Women Voters

PO Box 4210

San Luis Obispo, CA 93403


The League is a non-partisan organization

which promotes political responsibility

and informed participation in



Senior Organizations

There are numerous organizations

and groups which focus on the needs

and interests of seniors. Some are for

retired workers of a particular profession,

some are involved in social or

political advocacy and yet others offer

special benefi ts for their members.

Check the list below for organizations

that may be of interest to you.

AARP (American Association

of Retired Persons)

AARP State Offi ce - Volunteer Program

AARP California Offi ce

200 S. Los Robles Ave.

Pasadena, CA 91101-2422


Fax 626-583-8500

AARP California Offi ce

1415 L Street, Ste 960

Sacramento, CA 95814


Fax 916-446-2223

Arroyo Grande Chapter

P.O. Box 176

Arroyo Grande, CA 93421

Call Rosemary Torres 481-5554

Meetings held Fourth Wednesday

of each month at 1 pm at Womens

Club, 211 Vernon Ave.

AARP provides educational and

social activities for members as well

as offering group insurance. Advocates

for legislation that is benefi cial

to seniors on both state and national

levels. Membership open to anyone

over the age of 50.

Area Agency on Aging (AAA)

Central Coast Commission for Senior


528 South Broadway

Santa Maria, CA 93454



Designated Area Agency on Aging to

serve and represent senior citizens in

San Luis Obispo County. The AAA has

the responsibility of distributing Older

Americans Act and Older Californians

Act monies to support community

based long term care services for

seniors. Also provides information

and assistance services. The Advisory

Council provides information and advocacy

on senior issues and sponsors

the election of local delegates to the

California Senior Legislature.

California Commission on Aging

1300 National Dr. #173

Sacramento, CA 95834


Fax 916-419-7596


Twenty fi ve member Advisory Council

to the state Department of Aging that


advocates at the state level on behalf

of older Californians.

California Retired Teachers


754-2145 (South County)

238-7468 (North County)


Advocates to enhance the welfare

of and increase benefi ts to retired

teachers in California.

California Senior Legislature


1020 N Street, Room 513

Sacramento, CA 95814


Fax 916- 552-8013

The Senior Legislature meets annually

in Sacramento to develop and promote

legislation which responds to the needs

and concerns of older Californians.

Election of delegates held every four

years by the Area Agency on Aging.

Current CSL Delegates

Senior Assemblywoman

Alice Loh

San Luis Obispo


Senior Senator

Marsha Epstein



Retired State Employees

6515 Lime Rd

Paso Robles, CA 93446

Military Offi cer Association of


CA Central Coast Chapter



Senior Citizens Advisory Commission

City of Arroyo Grande/Recreation

P.O. Box 550

Arroyo Grande, CA 93421


Advises the Arroyo Grande City Council

and addresses special needs and

problems of senior citizens. It meets on

an as needed basis.

Commission on Aging

San Luis Obispo County

Veterans Memorial Building

801 Grand Ave.

San Luis Obispo, CA 93401

235-5779 Kathleen Bellefontaine

781-1787 Social Services

Promotes advocacy and acts as

an advocacy body to the County

Board of Supervisors on the need

of all seniors.


800 W. Branch

Arroyo Grande, Ca 93420


6850 Morro Rd.

Atascadero, CA 93422


13080 Soda Lake Rd.

California Valley, CA 93453


900 Main St.

Cambria, CA 93428


248 S. Ocean Ave.

Cayucos, CA 93430


6290 Adams

Creston, CA 93432


867 Ramona Ave.

Grover Beach, CA 93433


2075 Palisades Ave.

Los Osos, Ca 93402


625 Harbor

Morro Bay, CA 93442


918 W. Teft

Nipomo, CA 93444


1551 17th

Oceano, CA 93445


1000 Spring

Paso Robles, CA 93446


995 Palm St.

P O Box 8107

San Luis Obispo, CA 93403


254 13th St.

San Miguel, CA 93451


9630 Murphy Ave.

Santa Margarita, CA 93453


240 E. Centre

Shandon, CA 93461


230 Leeward Ave.

Shell Beach, CA 93449



Consumer Complaints &


Many local agencies will speak on

your behalf, support or defend a

case, or provide you with information

about your rights. The agencies

listed below will help you to access

consumer protection, political action,

and other types of assistance.

Senior Legal Services Project

P.O. Box 14642

San Luis Obispo, CA 93406


Creative Mediation

265 South St., #A

San Luis Obispo, CA 93401


Mediators are neutral third parties

who will meet with you to help

you discuss issues and come to

agreements. Household, business,

neighbor, workplace, and smallclaims

disputes are among a few of

the issues for which mediation may

be appropriate.

Economic Crime Unit

District Attorney’s Offi ce

Co. Government Center Rm 235

San Luis Obispo, CA 93408


It provides small claims and consumer

counseling to all residents

at no cost.


Adult Protective Services

3343 S. Higuera

San Luis Obispo, CA 93401


800-838-1381 (after hours)

Fax 788-2512

Multi disciplinary resource team is

responsive to concerns about elder

abuse and exploitation. Provides

information, case conferencing and

community education.


Mobile Homes

Golden State Mobile Home

Owners League

c/o Charlene Hall

P.O. Box 446

Oceano, CA 93445


This organization lobbies statewide

for appropriate legislation

at the state level. In addition, it

works with local government to

develop and implement standards

on such issues as rent control.

Mobile Home Ombudsman

Division of Codes and Standards

Dept. of Housing & Community Development

P.O. Box 31

Sacramento, CA 95812-0031



Complaints to the California

Housing & Community


Registration & Titling:


Complaints about dealers, sales

agents, warranties, and residency


Products and Services

Better Business Bureau of the


P O Box 129

213 Santa Barbara St.

Santa Barbara, CA 93102




Provides reliability reports and

processes complaints against Tri

County businesses.

Department of Motor Vehicles


Investigation Section

1732 Palma Dr, #202

Ventura, CA 93003


Handles complaints against auto

dealers, car contracts, auto advertising

and warranties.

United States Consumer Product

Safety Commission

600 Harrison

San Francisco, CA 94111


Investigates complaints of product

safety, defects and hazards,

as well as product safety-related


Professional Services

State Dept. of Consumer


400 R St.

Sacramento, CA 95814


This state department investigates

consumer complaints, and has

numerous boards specializing in

various areas that are responsible

for the investigations. These

boards are:

Dental Board of California

1432 Howe Av. #58

Sacramento, CA 95825


Cemetery & Funeral Bureau

1625 N Market St. South 208

Sacramento, CA 95834



Contractors State License


P.O. Box 26000

Sacramento, CA 95826


Upon request, the CSLB provides

information about a licensed

contractor’s license and bond

status, as well as pending and prior

legal action.Offer two arbitration

programs: A mandatory program for

disputes involving alleged damages

of $5,000 or less and a voluntary

program for disputes involving damage

allegations of between $5,000

and $50,000.

Medical Board of California

1430 Howe Av., #54

Sacramento, CA 95825-3236


Complaints about physicians,

surgeons, dispensing opticians

and PA’s

Offi ce of Privacy Protection


Board of Optometry

2420 Del Pasio Rd. #255

Sacramento, CA 95834



Board of Pharmacy

1625 N Market St. North 219

Sacramento, A 95834


Fax 916-574-8617

Board of Registered Nursing

1625 N Market St. North 217

Sacramento, CA 95834


Bureau of Automotive Repairs

Consumer Information Center


TTD 800-326-2297

State Department of Financial


300 S. Spring St., #15513

Los Angeles, CA 90013





Consumer complaints and inquiries

about state chartered fi nancial




State Insurance Consumer



This consumer hotline will answer

life, health, home and auto

(property-casualty) insurance

questions; will refer consumer

complaints to appropriate sources

and will send consumer brochures

upon request.

For complaints that you may have

about a supplementary health insurance

policy, a company’s sales

tactics or other insurance related


Department of Corporations

HMO Help Center


Many other state departments

have complaint units. Call your

local legislator for information

about the appropriate state

department to contact for your

particular need.

Health Insurance Counseling

and Advocacy Program


528 South Broadway

Santa Maria, CA 93454



Assists with fi ling claims and

appeals for Medicare recipients

regarding Medicare, supplemental,

managed care (HMO) and long

term care insurance.


1 Sansome St #600

San Francisco, CA 94104-4448


Advocates for the rights of Medicare

patients, works to improve

the quality of their health care,

and provides free health information

and referrals.

Public Assistance/Public Benefi ts

National Federation of the

Blind of California

5530 Corbin Ave #313

Tarzana, CA 91356



Fax 818-334-7930

Provides assistance with appeals

in obtaining Social Security, disability,

rehabilitation services,

and other benefi ts.

To apply for public assistance and

public benefi ts programs, see FI-


Residential Care Facilities

Assisted Living Facilities

Department of Social Services

Community Care Licensing

360 Hope Ave. #C-105, MS 29-09

Santa Barbara, CA 93105


Fax 682-8361

Fax 563-5549

This state agency is responsible

for licensing and inspecting residential

care facilities. Complaints

about these facilities can be made

to this agency.

Skilled Nursing Facilities

Nursing Homes

Department of Public Health

Licensing & Certifi cation Division

1889 N. Rice Ave.,Ste. 200

Oxnard, CA 93030



Fax 604-2997

This state agency is responsible

for licensing and inspecting skilled

nursing facilities. Complaints

about these facilities can be made

to this agency.

Long Term Care Ombudsman

3232 S. Higuera, #101B

San Luis Obispo, CA 93401


800-231-4024 (24 hour crisisline)

Fax 785-0134

This agency is responsible for

investigating complaints about

residential care and skilled nursing

facilities. In addition, allegations

of elder abuse in residential

care and skilled nursing facilities

are reported to and investigated

by this agency.

Social and Political

A number of senior groups advocate

for legislation affecting seniors or

provide other forms of social and

political advocacy.

Na. Committee to Preserve

Social Security and Medicare

10 G Street #801

Washington, DC 20004


Gray Panthers

733 15th St., #437

Washington, D.C. 20005


Area Agency on Aging Advisory


528 South Broadway

Santa Maria, CA 93454



Federal and National


Each of these organizations has information

regarding older persons.

First Gov for Seniors

First Gov for Seniors is a project

created by the Na. Partnership to

Reinvent Government to provide

portal services within the federal



Administration on Aging (AoA)

Offi ce of External Affairs

330 Independence Ave., SW Washington,

D.C. 20201


AARP (American Association

of Retired Persons)

601 E Street, NW

Washington, D.C. 20049



National Council on Aging


300 D Street, SW #801

Washington, D.C. 20024


National Council on Patient

Information and Education

4915 Saint Slmo Ave Ste 505

Bethesda, MD 20814


Fax 301-656-4464

National Institute on Aging

NIA Information Center

P.O. Box 8057

Gaithersberg, MD 20898


Federal Trade Commission

The Federal Trade Commission works

for the consumer to prevent fraudulent,

deceptive and unfair business practices

in the marketplace and to provide

information to help consumers spot,

stop, and avoid them To fi le a complaint

or to get free information on consumer

issues, visit or call toll-free

877-FTC-HELP (877-382-4357); TTY



Day Care and Respite Care for Frail Adults

Adult Day Care

Adult day care provides solutions to problems facing

both the isolated frail adult and their caregiver.

Adult day care provides socialization and activities in a

safe secure environment. It offers adults who are physically,

mentally or functionally-impaired an opportunity

to participate in a day program designed to maintain or

improve their functioning in order to avoid placement in

a nursing home.

Caregivers benefi t by having respite from what has been

termed the “36 Hour Day” of caring for a frail adult. This

respite time may allow them to continue employment,

time to run errands, or simply time to care for themselves.

What types of Adult Day Care are there?

There are two types of adult day care in San Luis Obispo

County. They both offer care fi ve days a week, Monday

through Friday from 9 am to 3 pm, provide or arrange

for transportation, and make available snacks and a hot

noon-time meal. Persons may select a schedule that best

meets their needs, from one to fi ve days a week. Adult

day care services include care management, exercise,

education, health monitoring, information and referral

and planned recreational activities. They are licensed by

the Department of Social Services.

· Adult Day Care offers a social program including

activities, personal care and supervision or assistance

with daily living activities.

· Alzheimer’s Day Care Resource Centers offer a

program specially designed to serve persons with dementia,

such as Alzheimer’s or Parkinson’s disease, as

well as personal care, supervision or assistance with

daily living activities, family counseling and support

groups, and educational and resource materials for

the community.


Private insurance or Medi-Cal may cover some or all

of the costs. The centers offer either a sliding fee scale

based upon income or whatever the family is able to pay

toward the cost of care. The Alzheimer’s Association,

Area Agency on Aging, and Coast Caregiver Resource

Center provide funding to the centers to help subsidize

the cost of care. There may be a separate cost for transportation

or lunch. Contact the center near you for more

detailed information about their services and fees.


Respite Care

Respite care is available through several means. One

way to achieve respite care is through an adult day care

center listed in this section. Additionally, respite care

can be secured through in-home providers listed in the

In-Home Care Solutions section, Residential Care facilities

listing in the Housing Options section. Respite care

for those caring for a terminally-ill person may also be

available from hospice programs (see the Death Related

Services section.) Senior centers may also be a resource

and are listed in the Senior Center section.

The Alzheimer’s Association has an activity program for

persons in the early stage of Alzheimer’s disease or related

dementia to benefi t the newly-diagnosed individual

and provide the caregiver with respite.

Coast Caregiver Resource Center serves caregivers

caring for a brain-impaired adult, such as victims of a

stroke, a head injury, Alzheimer’s or Parkinson’s. Family

Consultants meet with caregivers to help them identify

their needs and assist them with ongoing emotional support

in planning for the future, utilizing local resources

including fi nancial assistance for respite care, attorney

consultations, planning for placement, support groups

and counseling.

Purchase of Service, operated by the LifeSteps Foundation

Linkages Program, has limited funds available to

purchase respite services for an unpaid caregiver such

as a spouse, relative or friend who has the primary

responsibility for the care of a frail elderly or functionally

impaired adult on a substantially continuous basis.

Respite purchase of service is limited to $450 per year.

LifeSteps Foundation Linkages Program also operates a

respite care program for unpaid family caregivers. Both

the caregiver and the care receivers must meet eligibility

set by the Older Americans Act.


Adult Day Care Centers

EOC Adult Day Services

690 Peterson Ranch Rd

Templeton, CA 93465


Adult Day Care and Alzheimer’s’

Day Care Resource Center

1345 Ella St.

San Luis Obispo, CA 93401

434-2081 for information

Program designed for people with

Alzheimer’s type dementia, opening

in late 2007.

Day Care and Respite Care for Frail Adults

Cambria CARES

2700 Eton Rd

Cambria, CA 93428


Adult Day Care Center

Senior Moments

2727 Thoroughbred Place

Arroyo Grande, CA 93420


Adult Day Care Center

Respite Care

Alzheimer’s Association

3480 S. Higuera Ste. 120

San Luis Obispo, CA 93401


Early stage Alzheimer’s/dementia

activity program and respite


Coast Caregiver

Resource Center


The Family.

A caregiver needs love, patience, muscles,

a sense of humor and endurance. Before

yours wear thin, call Coast Caregiver

Resource Center (CCRC). We serve SLO family

caregivers of those affected by stroke, head

injury, Alzheimer’s or Parkinson’s disease and

other chronic brain disorders.

For information, care planning, counseling, legal & financial

consult, respite care, call (805) 962-3600 or (800) 443-1236.

Coast Caregiver Resource


Los Osos



Financial assistance for respite


Linkages Program - LifeSteps


3450 Broad St, Ste. 104

San Luis Obispo, CA 93401


Financial assistance for unpaid

family caregivers.

Coast Caregiver Resource Center

20 Years



Death-Related Services

When faced with the loss of a loved one making decisions

can be overwhelming. Education and preparation

are important. And of course having Advance Directives

for Health Care prior to an illness will protect your

wishes should you need it. While making such decisions

is diffi cult at any time, planning in advance for the death

of a loved one can relieve you of that responsibility at

the time of death, when you may be emotionally vulnerable.

Take time now to discuss these matters and fi nd

out what your loved ones want.

Hospice Services

Hospice care is a compassionate, cost-effective method

of caring for those with life-limiting illnesses. It is a

medically-directed, interdisciplinary team-managed

program of services that focuses on the patient/family

as the care unit. The goal of hospice is to improve the

quality of the patient’s life by controlling pain, managing

symptoms and providing to both the patient and their

family support-enabling comfort and dignity at the end

of life.

A licensed hospice provides services funded by Medicare,

Medi-Cal and most private insurance policies.

Hospice patients have a life expectancy of six months or

less. Benefi ts include: 24-hour on-call nursing service;

intermittent nursing visits; management of pain and

symptoms; personal care (i.e. bathing, shampooing),

physical and other therapies; medical supplies and

equipment; trained volunteers’ spiritual and emotional

support; respite care; bereavement support; medications

related to terminal diagnosis; and medical social service.

There are two licensed Medicare, Medi-Cal certifi ed

hospice programs in San Luis Obispo County. They

are Hospice Partners of the Central Coast and Marian

HomeCare Hospice.

Additionally, in San Luis Obispo County a volunteer, nonlicensed

hospice program exists. Hospice of San Luis

Obispo County provides emotional and practical support

for those with serious of life-threatening illnesses and

their families; bereavement counseling for adults and

children, workshops, and quality of life programs for

residents; of San Luis Obispo County.

Below is a list of important information that will assist

you in gathering required information, documents and

whom to notify when dealing with death and dying.

Information required for a death certifi cate:

1. Full legal name

2. Any AKA (Also Known As)

3. Date of birth

4. Sex


5. Place of birth

6. Social Security Number

7. Marital status

8. Education (high school graduate, associate’s,

bachelor’s, master’s)

9. Hispanic/Latino, Spanish

10. Race

11. Occupation (do not put retired)

12. Kind of business or industry

13. Years in occupation

14. Residence (street address, city state, zip)

15. Years in county

16. Informant’s name (contact person: spouse, child,

sister, etc.)

17. Informant’s address

18. Full name of spouse (maiden name if wife)

19. Father’s full name and state or country of birth

20. Mother’s full name and state or country of birth

21. Phone number of next of kin (for funeral director)

Legal Documents needed:

1. Will, if needed.

2. Birth certifi cate

3. Marriage license

4. Insurance policies

5. Durable Power of Attorney

6. Deeds to property

7. Auto ownership

8. Income tax returns

9. Veterans discharge papers

People to Notify Soon (not necessarily in this


1. Clergyman

2. Employer

3. Attorney

4. Doctor or doctors

5. Insurance agent

6. Clubs, unions, organizations

7. Funeral director

8. Cemetery director

9. Creditors

10. Credit card companies

11. Family members

12. Sheriff/Coroner

Cemeteries and Funerals

The Cemetery and Funeral Bureau licenses, regulates

and investigates complaints against California funeral

establishments, funeral directors, embalmers, apprentice

embalmers, cemetery brokers, cemetery salespersons,

cremated remain disposers, crematories and

nearly 200 fraternal and private cemeteries in the state.

If you need help with a cemetery or funeral issue or

would like a copy of the Consumer Guide to Funeral &

Cemetery Purchases, log onto the Bureau’s website are or call the Department of Consumer

Affair’s Consumer Information Center at 800-952-5210.

Funeral Homes/Cremation Services

The Funeral Rule requires a funeral home/cremation

service to provide a price list upon discussing prices in

person. A funeral home/cremation service must disclose

prices on the telephone and offer a price list or review.

To be a conscious consumer, shop around and ask questions

about the services you require. A professional

funeral director should be courteous, polite and informative

so you have enough information to make your


Death Certifi cates

The funeral director (whether a mortuary or cremation

services) will obtain the signature and causes of death

from the physician on the original death certifi cate for

you. They will send in the application/order form for the

number you will need for your estate, trust, etc. Social

Security does not require a certifi ed death certifi cate.

Copies of death certifi cates can be obtained for a fee.

Organ Donation

Some people express a desire to “will’’ their body to science

or to donate vital organs after death.

The Gift of Life program is for tissue and organ donors.

The Department of Motor Vehicles supplies donor stickers

which may be affi xed to the back of your driver’s

license or identifi cation card. See the front of your telephone

directory under “State Government Offi ces’’ for

DMV locations. Except for corneas and pituitary glands,

donations are accepted only from people under age 70.

Social Security Administration

Death benefi ts, widow’s/widower’s and survivor’s benefi

ts may be available from your Social Security offi ce.

The telephone numbers are 800-772-1213 or 544-5251


Benefi ts such as life insurance, burial expense reimbursement,

burial fl ag, burial in national cemeteries,

headstones/markers and certain widow’s/widower’s benefi

ts may be available. Call the Veterans Services offi ce

at 781-5766.

Death-Related Services

Support Groups

Bereavement groups for anyone experiencing the loss

of someone special, particularly within the last year,

are held by hospice organizations. One-to-one counseling

may also be available for those who require more

intensive support.


Consumers Should Ask

The following is a list of important questions

that consumers and caregivers should ask their

health care providers about each medicine:

· Why is this medicine prescribed?

· How does the medicine work in my body?

· How can I expect to feel once I start taking

this medicine?

· How will I know the medicine is working?

Is there a typical period after which my

symptoms should improve?

· How long will I have to take this medicine?

Will I need a refi ll when I fi nish this prescription?

· Will this medicine interact with other

medicines–prescription and nonprescription–that

I am taking now?

· Should I take this medicine with food?

Are there any foods or beverages I should


· Are there any activities I should avoid while

taking this medicine?

· What possible problems might I experience

with the medicine? How can I prevent these

problems from occurring? At what point

should I report problems with the medicine?

· What should I do if I miss a dose of this

medicine, or take too much?

· What is the cost for the medicine prescribed?

Is there a less expensive alternative



Death-Related Services


Cemetery and Funeral Bureau

Department of Consumer Affairs

1625 N Market St. South 208

Sacramento, CA 95834



Licenses and regulates the

California funeral and cemetery

industries. Also investigates

complaints against funeral homes,

crematories, state-licensed cemeteries

and individual licensees.

Federal Trade Commission

Consumer Response Center

Washington, DC 20580


TDD 202-326-2502

North American Cemetery

Regulatory Assoc.

Iowa Securities Bureau

Regulated Industries Unit

340 Maple St

Des Moines, IA 50319-0066


Fax 515-281-3059

International Cemetery, Cremation

& Funeral Association

107 Carpenter Dr. Suite 100

Sterling, VA 20164


Licensed Hospice Services

Hospice Partners of the

Central Coast

277 South St. Ste. R

San Luis Obispo, CA 93401



Fax 782-8723

Marian HomeCare & Hospice

504 E Plaza Dr

Santa Maria, CA 93454



Volunteer Hospice Services

Hospice of San Luis Obispo

County, Inc.

1304 Pacifi c St


San Luis Obispo, CA 93401




3 Unity Square

Machiasport, ME 04655


A nationwide toll-free number

that provides general information

about hospice services throughout

the country. A program of the

Hospice Education Institute.

SLO County Public Health Vital


2191 Johnson Ave

San Luis Obispo, CA 93401


To secure a copy of a death

certifi cate, be sure to include the

full name of the deceased and the

date of death. The date of birth

is also helpful, if known. Fee is


Marian MC Hospice

Basic Tips in Emergency Preparedness

For Seniors & People with Disabilities

The following is a condensed version of the more comprehensive

Earthquake Tips for People with Disabilities

Package developed by the Independent Living Resource

Center of San Francisco.

In the event of a serious disaster everyone should be

self-suffi cient for at least three days without help or

emergency services, with streets closed and with no

stores open. There may be no electricity, gas, water or

telephone service. Remember your home is the best

place to stay – if it is not too badly damaged to be safe.

The Most Important Things to Have:

1. Bottled water (3 gallons per person in small, easyopen

bottles). Replace stored water with fresh water

every six months.

2. Several fl ashlights (By the bed and around the

house; electricity may be out).

3. One week supply of medicines (rotated regularly)

and instructions for use – dosage, frequency, doctor’s

name and phone; post this information on your

refrigerator under the heading emergency instructions).

A Vial of Life kit with this information card is

available from your local senior center or the Area

Agency on Aging.

4. First Aid Kit

5. Shoes under the bed (to protect feet from broken

glass–windows, lamps, etc.)

6. Fire extinguisher (Know how to use it)

7. Smoke alarm (Check the battery once a year; for

people who are hearing impaired consider a fl ashing

light alarm).

8. Battery-operated radio or tv (To listen for information

about the disaster)

9. Whistle or loud bell (To attract attention).

10. Wrench for gas turn-off (Use only if you or someone

else smells gas).

11. Garbage bags (For personal waste).

Other Important things you may need:

1. Non perishable, ready to eat food (Candied food and

juices, dried fruit, crackers, etc.) Be aware of special

dietary needs.

2. Manual can opener (Electricity may not be available)

3. Extra eyeglasses, hearing aid, mobility aids, etc.

(For equipment damage)

4. Extra blankets (With electricity out you may not

have heat)

Disaster Preparedness

5. Tiolet paper, paper towels, paper plates, personal

hygiene supplies.

6. Pet food and extra water for pets or service animal.

Other good-to-have supplies:

1. Rubber or heavy gloves, broom, etc. (To clean up

broken glass)

2. Duct tape, masking tape

3. Money (Banks may be closed)

Things to do with your home:

1. Eliminate hazards in your home. Securely anchor

medical equipment, appliances, bookcases, hanging

plants, etc. Place heavy objects on low shelves. Fasten

water heater to the wall. Identify a desk, table or

other safe place that you can quickly get under for

protection during an earthquake.

2. Know the location of your electrical box and gas and

water shut-off valves.

3. Install child-proof latches to keep cupboard doors


4. Keep family or personal records in a watertight,

fi reproof container.

Special Planning Tips:

1. Develop a ‘buddy’ system with family, friends, neighbors

or co-workers. Plan how you will help each

other in an emergency.

2. Prepare an ‘emergency go kit’ that you could grab

and take with you if there is a need to evacuate.

Include necessary medications, basic toiletries and

special sanitary aids, and whom to contact in emergencies.

Include a copy of the Vial of Life Medical

Information card.

3. Make a plan with your personal care attendance.

If you use an attendant from an agency, see if the

agency has special provisions for emergencies.

4. Determine at least two usable exits from each room

and from your building.

5. Pick one out-of-state and one local friend or relative

for family and others to call if separated. Identify a

location where you can reunite with family/friends.

Provide a local trusted friend with a spare set of

household keys.

Special Issues for Seniors

to Consider in Preparing

for Disasters

Evaluate your capabilities, limitations and needs, as well

as your surroundings, to determine what type of help

your personal support network may need to provide in

an emergency.


Disaster Preparedness

· Will you be able to independently shut off the necessary

utilities (gas, water, electricity)?

· Can you operate a fi re extinguisher?

· Write instructions for the following (keep a copy with

you and share with your personal support network)

· How to turn off utilities

· How to operate and safely move any essential equipment

you have

· How to safely transport you if you need to be carried

· How to provide personal assistance services

· How you will evacuate, and where you will go



American Red Cross

225 Prado Rd. Ste. A

San Luis Obispo, CA 93401


Fax 544-1921

Provides food, shelter, clothing

and household essentials to

victims of natural and man made


Offi ce of Emergency Services

County of San Luis Obispo

County Government Center, Rm 370

San Luis Obispo, CA 93408-2790


Maintains a list of individuals who

may need special assistance during

a disaster. Register if you need

additional assistance during an


Website Resources

Website that provices information

with specifi cs for older Americans


1. Get a kit

2. Make a plan

3 Be informed

Section on Disaster Preparedness

for Seniors by Seniors. Includes a

website and a

22-week supply purchase plan.

A variety of educational opportunities exist for

seniors. Classes range from regular college courses to

special physical fi tness, English as a Second Language

and Planning for Retirement. There are a number of different

ways you can take these courses. Some programs

offer special discounts for seniors.


The Elderhostel Program is offered to seniors who want

to travel and further their education. It is a network of

over 2,300 colleges, universities, independent schools

and other institutions which offer special low-cost shortterm

residential academic programs for those 55 years

of age and older. The schools are throughout the world.

Fees vary.

Adult Literacy

Adult Literacy Programs provide trained volunteer

tutors who will teach adults to read, write and speak

English on a one-to-one basis. The non-profi t Literacy

Councils help adults become better readers and writers

of English by providing literacy services to native speakers

and English as a Second Language (ESL) services

to non-native speakers. They also teach some computational

and other life skills. Contact either the San Luis

Obispo Literacy Council or the Central Coast Literacy

Council (Santa Maria).

Community Education Programs

Community Education Programs offer many courses of

interest to seniors. Classes are free or have minimal

fees and the selection of courses is quite extensive.

Many offer courses specifi cally for seniors. Write or

phone the program closest to you for more information

by contacting either Cuesta College or Allan Hancock


Emeritus Classes

Emeritus Classes are short-term noncredit classes and

ongoing programs focusing on physical well being, continued

intellectual growth, socializing and career training

for mature adults (persons aged 50 and older).

Information about the community program classes at

Cuesta College is available from their online newsletter.



Extended Education

Through Extended Education, Cal Poly offers professional

and vocational courses to members of the community

during the fall, spring and summer quarters.

Osher LifeLong Learning Institute offers short-term

classes, fi eld trips and special events. Fees vary from

$40 per term to an annual fee of $110 or $1,500 for a

lifetime membership. Membership is open to anyone

aged 50 years or older. Information is available at Cal

Poly extended education offi ce.

Adult Public High Schools

Several school districts in San Luis Obispo County provide

courses to adults at convenient locations throughout

the community. Primarily vocational and avocational

with some academics, these inexpensive courses are

scheduled during evening hours on a quarterly basis. Ask

about a possible senior discount on course fees.

Cooperative Extension

The Cooperative Extension/Farm & Home Advisor provides

informal education through delivery of information

in areas of agriculture, natural resources, home economics,

marine sciences and youth development.

Computer and Internet Classes

Several resources are available for computer and Internet

classes, including local senior centers and Cuesta

College. There are also numerous private tutors and

institutes teaching these classes.

Caregiver Training

Alzheimer’s Association, Central Coast Chapter provides

specialized training for caregivers. The ‘What’s

Now?’ courses are designed for caregivers and include a

two-hour class and appropriate coaching sessions. Additionally,

one on one training is available in the family

caregivers home or at the Alzheimer's Association offi ce.




Adult Public High Schools

Lucia Mar Adult Education

227 Bridge St.

Arroyo Grande, CA 93420


Home Cagregivers Service

Professionally Managed


There’s No Place Like Home…






• 4 to 24 Hour

In-Home Care

• Personal Care

• Transportation

• Meal Preparation

• Affordable Rates

Providing Peace of Mind

to Families Throughout

the Central Coast



Atascadero Unifi ed School

District Adult Education

6495 Lewis Av.

Atascadero, CA 93422


Liberty High

810 Niblick Rd.

Paso Robles,CA 93446


San Luis Coastal Adult School

1500 Lizzie St.

San Luis Obispo, CA 93401


Cal Poly State University

Extended Education

San Luis Obispo, CA 93407


Osher Lifelong Learning Institute

San Luis Obispo, CA 93407


Cooperative Extensions/Farm

& Home Advisor

2156 Sierra Way, Ste. C

San Luis Obispo, CA 93401


Cuesta College

Community Programs

Highway 1/PO Box 8106

San Luis Obispo, CA 93403


Fax 546-3107

546-3121 Emeritus College

North County Campus

2800 Buena Vista

Paso Robles, CA 93446


South County Centers

Arroyo Grande High School

Arroyo Grande, CA


Nipomo High School

Nipomo, CA



Allan Hancock College

Community Education, Bldg T

800 South College Drive

Santa Maria, CA 93454

922-6966 x3209

Literacy Councils

San Luis Obispo Literacy


1264 Higuera, #102

San Luis Obispo, CA 93401



Fax 781-6630

Central Coast Literacy Council

Learning Resource Center

521 E. Chapel St., #B.

Santa Maria, CA 93454


Fax 922-8600

Elderhostel Program

11 Avenue de Lafayette

Boston, MA 02110-1746



Alzheimer’s Association

3480 S. Higuera St.#120

San Luis Obispo, CA 93401


Fax 784-9400

Elder and Dependent Adult Abuse Prevention and Reporting

Abuse and/or neglect may be intentional or due to a

caregiver’s lack of knowledge or capacity to care for the

older person. Abuse also can be refl ective of a stressed

family or long-standing diffi cult parent-child relationship.

Abuse can be found anywhere–in the home, in

residential or convalescent facilities, or in other areas of

the community.

Abuse of an Elder or a Dependent Adult means physical

abuse, neglect, fi nancial abuse, isolation, abduction,

abandonment, or other treatment with resulting physical

harm or pain or mental suffering, or the deprivation by a

care custodian of goods and services which are necessary

to avoid physical harm or mental suffering.

Physical abuse means all of the following as defi ned: assault

and battery, assault with a deadly weapon or force

likely to produce great bodily injury; sexual assault, as

well as unreasonable physical restraint, or prolonged

or continual deprivation of food or water; and use of a

physical or chemical restraint, medication, or isolation

without authorization, or for a purpose other than for

which it was ordered, including, but not limited to, for

staff convenience, for punishment, for a period beyond

that for which it was ordered.

Financial abuse means a situation in which any person

who has the care or custody of, or who stands in a

position of trust to an elder or a dependent adult, takes,

secretes or appropriates their money or property, to any

wrongful use, or with the intent to defraud.

Neglect means the negligent failure of any person having

the care or custody of an elder or a dependent adult to

exercise that degree of care which a reasonable person

in a like position would exercise. Neglect is also the negligent

failure of the person themselves to exercise that

degree of care that a reasonable person in a like position

would exercise.

Neglect includes, but is not limited to,

all of the following :

· Failure to assist in personal hygiene, or in the provision

of food, clothing and shelter.

· Failure to provide the medical care for the physical

and mental health needs. No person shall be deemed

neglected or abused for the sole reason that he or

she voluntarily relies on treatment by spiritual means

through prayer alone in lieu of medical treatment.

· Failure to protect from health and safety hazards.

· Failure to prevent malnutrition or dehydration.

· Failure of a person to provide the needs specifi ed

above for themselves due to ignorance, illiteracy,

incompetence, substance abuse or poor health.

Investigating Elder and

Dependent Adult Abuse

Adult Protective Services (APS) investigates allegations

of abuse to older adults (65 and older) and dependent

adults (18-64) who live in their own homes. A dependent

adult is one who because of physical or mental limitations

cannot protect his/her own interests, or who is

a patient in an acute care hospital and the suspected

abuse occurred while hospitalized. Elders and dependent

adults are protected under a special penal code.

Care custodians, Health Practitioners, Adult Protective

Services staff, Law Enforcement Offi cers, In-Home Support

Services, Mental Health Practitioners, Clergy, Independent

Living Centers, Alzheimer’s Day Care Resource

Centers, Public Guardians and Court Investigators are

mandated reporters of all forms of abuse.

Guidelines for Investigations

APS social workers visit the subject in their home and

determine whether abuse is occurring or has occurred in

the past. With the subject’s agreement, APSºsocial workers

take steps to alleviate the abuse and initiate supportive

services if needed. All referrals for APS services

are confi dential.

If in the investigation criminal action is suspected,

mandated reporters must cross report to law enforcement.

APS social workers cannot remove an adult from his/her

home or force him/her to accept services if the adult is

unwilling. Adults (18 and over) retain full civil and legal

rights to self determination until a judge rules otherwise.

Anyone not under conservatorship of person can refuse

out-of-home placement, medical care and other services.

Only if the client is willing can we provide services to

avoid or remedy abuse, exploitation or neglect.

If a conservatorship is needed to ensure a person’s

physical safety or to protect assets, it must be proven

in court that the person is unable to meet his/her own

needs for food, clothing or shelter, or to resist undue

infl uence. If a person understands the consequences of

a decision, for example, refusing medical care, and still

chooses to make that decision, s/he is protected under

the law and cannot be forced to act against his/her will.

Reporting Elder or

Dependent Adult Abuse

If you suspect that an elder or dependent adult is being

abused, contact the Adult Protective Services unit of the

County Department of Social Services.

If the suspected abuse occurs in a skilled nursing facility

(convalescent hospital or nursing home) or in a community-care

facility (residential-care home or board-andcare),

contact the Long Term Care Ombudsman Service

of San Luis Obispo County.


Elder and Dependent Adult Abuse Prevention and Reporting


Other resources

Public Guardian acts as the Court-appointed Probate

Conservator for county residents who are substantially

unable to manage their fi nancial resources, resist fraud

or undue infl uence, or unable to properly provide for

their personal needs for physical health, food clothing or


San Luis Obispo Elder Abuse Advocacy & Outreach Project

provides specialized services for elders and dependent

adults to help victims and families cope with the

effects of abuse, neglect, exploitation, and to help crime

victims understand and participate in the justice system.

Probate Court conducts hearings to determine whether

the appointment of a conservator may be appropriate

when a person is no longer able to care for themselves

or manage their assets. If a conservatorship is established,

the Court provides ongoing investigative services

and oversight. A conservatorship of the estate requires

accounting to the Court to ensure that the conservatee’s

funds are managed appropriately.

How you can prevent elder abuse:

Do’s ...

· Stay sociable as you age; maintain and increase your

network of friends and acquaintances.

· Keep in contact with old friends and neighbors if you

move in with a relative or change to a new address.

· Develop a “buddy” system with a friend outside the home.

Plan for at least a weekly contact and share openly with this


· Ask friends to visit you at home; even a brief visit can

allow observations of your well-being.

· Accept new opportunities for activities. They can bring

new friends.

· Participate in community activities as long as you are


· Volunteer or become a member or offi cer of an organization.

Participate regularly.


· Have your own telephone; post and open your own

mail. If your mail is being intercepted, discuss the

problem with postal authorities.

· Stay organized. Keep your belongings neat and orderly.

Make sure others are aware that you know where

everything is kept.

· Take care of your personal needs. Keep regular medical,

dental, barber, hairdresser, and other personal


· Arrange to have your Social Security or pension check

deposited directly to a bank account.

· Get legal advice about arrangements you can make

now for possible future disability, including powers-ofattorney,

guardianships, or conservatorships.

· Keep records, accounts, and property available for

examination by someone you trust, as well as the person

you or the court has designated to manage your


· Review your will periodically.

· Only give up control of your property or assets only

when you decide you cannot manage them.

· Ask for help when you need it. Discuss your plans with

your attorney, physician, or family members.


· Don’t live with a person who has a background of violent

behavior or alcohol or drug abuse.

· Don’t leave your home unattended. Notify police if you

are going to be away for a long period. Don’t leave

messages on the door while you are away.

· Don’t leave cash, jewelry, or prized possessions lying


· Don’t accept personal care in return for transfer

or assignments of your property or assets unless a

lawyer, advocate, or another trusted person acts as a

witness to the transaction.

· Don’t sign a document unless someone you trust has

reviewed it.

· Don’t allow anyone else to keep details of your fi nances

or property management from you.


Adult Protective Services

Department of Social Services

3433 S. Higuera

P.O. Box 8119

San Luis Obispo, CA 93403-8119

781-1790 Monday through Friday 8

am to 5 pm

800-838-1381 After hours or on


Fax 788-2834

Elder Abuse Advocacy and

Outreach Project

Victim/Witness Assistance Center

District Attorney’s Offi ce


800-934-4636 x5821

466-1262 x5821 North County

Fax 781-5828

Long Term Care Ombudsman

Services of SLO County


800-231-4024 (24 hour emergency


785-0134 Fax

Monday - Friday 8:30 am - 4:30


Probate Court


Public Guardian


SLO Elder Abuse Advocacy

Outreach Project


Elder and Dependent Adult Abuse Prevention and Reporting

Long Term Care Ombusdman





If you suspect elder abuse call

Adult Protective Services


Long Term Care Ombudsman



Elder and Dependent Adult Abuse Prevention and Reporting







Basic Steps


Obtain a free copy of your credit report.


Remove your name from direct mail lists.

Send your name and address to:

DMA Mail Preference Service

P.O. Box 9008

Farmingdale, NY 11735-9008

Remove your name from telemarketing lists.

Send your name, address and telephone number to:

DMA Telephone Preference Service

P.O. Box 9014

Farmingdale, NY 11735-9014

Remove your name from telemarketing lists by signing

up for the National Do Not Call Registry.

Register online at, or call toll-free 1-888-382-1222

(TTY 1-866-290-4236) from the number you wish to register.

If you prefer not to receive pre-approved offers of credit

You can opt out of such offers by calling 1-888-5 OPT OUT (1-888-567-8688).

Or contact:

Equifax Experian

Name Removal Department Consumers Services

1-888-567-8688 1-800-407-1088

901 West Bond Street

TransUnion Lincoln, NY 68521

Name Removal Division


P.O. Box 97328

Jackson, MS 39288-7328

For unwanted e-mail or internet ads,

log onto


Older adults are sometimes confronted with the

need to change jobs, re-enter the workforce because

of a change of status, or seek part-time employment to

supplement a fi xed income.

Social Security Earnings Test

You can work while you receive Social Security retirement

benefi ts. While you are working, your earnings will

reduce your benefi t amount only until you reach full retirement

age. Full retirement age has been 65 for many

years. However, beginning with people born in 1938 or

later, that age will gradually increase until it reaches

67 for people born after 1959. No matter what your full

retirement age is, you may start receiving benefi ts as

early as age 62.

For the latest information and more details call the

Social Security Administration at 800-772-1213 or visit

the Social Security web site at You should

also call to report when you begin or stop working and

when your earnings are more than your estimate.

One Stop Career Center

One Stop Career Centers have been established in San

Luis Obispo County to create a coordinated effort to

address the employment and training resources for both

the job seeker and the employer. Two centers have been

developed in the Cities of San Luis Obispo and Paso


Services at the One Stop Career Centers are comprehensive.

Access to these services depends on eligibility

for specifi c programs. Also, it is possible for a person to

meet with representatives of most agencies involved in

employment services, job training and job placement at

the One Stop Career Centers.

Core services available to all persons at the One Stop

Career Centers include: orientation to the full range of

available services in the One Stop Centers, determination

of eligibility for programs, initial assessment of skill

levels, aptitudes, and support service needs, job vacancy

listings, information on skills needed to get various jobs,

local occupations in demand with skill requirements and

earnings, job search, placement assistance and career

counseling, and fi ling claims for Unemployment Insurance.

Creekside Career Center also has available low vision

technology provided by the Central Coast Assistive Technology


Training and Placement

The following programs are designed to help you connect

to meaningful employment, and/or provide specialized

job training. There may be admission qualifi cations.


Private Industry Council

Administers Workforce Investment Act programs which

provides retraining for eligible residents. Services include

counseling, job search workshops, and on-the-job

training agreements with the private sector. Self help

and assisted services and resources for job seekers.

Information on training, education, labor market, career

development and entrepreneurism.

Senior Community Service Employment


The Senior Community Service Employment Program

(SCSEP) is authorized by Title V of the Older Americans

Act. This program is designed to provide temporary parttime

on-the-job training for low-income persons over the

age of 55 years. This on-the-job training is provided at

either nonprofi t or government agencies.

Rehabilitation Department

State of California

Serves persons with a physical or mental disability that

constitutes or results in a substantial handicap to employment,

who have a reasonable expectation of fi nding

gainful employment after receiving vocational rehabilitation.

Also provides services with learning disabilities and

with substance abuse issues. Services include diagnosis,

treatment, vocational counseling, training and placement.

National Federation of the Blind–California

offi ce

Provides varied services including assistance in fi nding

employment through JOB (Job Opportunities for the

Blind) and legal help for victims of discrimination, and

referrals for newly visually impaired.

Employment Referral

Employment Development Department (EDD) administers

unemployment insurance, provides forms for State

Disability Insurance (SDI) and paid family leave (PFL),

and provides free job placement as well as special employment

services for veterans.


CalJOBS is an electronic job listing and referral system

developed by the State Employment Development

Department to make customer self-service possible.

CalJOBS is a computer link between employers and job

seekers and is the primary matching tool for Job Service.

You can access CalJOBS at and customer

service representatives are available to assist you

at any one-stop center.



Employment Discrimination

Labor Standards Enforcement/Industrial Relations

enforces laws covering wages, hours and working

conditions. They investigate problems concerning wage

claims, minimum wage, overtime, hours and conditions

and timely collection of fi nal wages, including all unused

accrued vacation at the time of termination.


Employment Development Department


4111 Broad St Ste. A

San Luis Obispo, CA 93401


2800 Buena Vista Dr.

Paso Robles, CA 93446


Employment Discrimination

Labor Standards Enforcement/

Industrial Relations

411 E. Canon Perdido St., #3

Santa Barbara, CA 93101


Fair Employment & Housing


2570 N. First St., Ste 480

San Jose, CA 95131


One Stop Career Centers

Creekside Career Center

4111 Broad St Ste. A

San Luis Obispo, CA 93401


Fax 788-2632

Estrella Career Center

North County Campus

Cuesta College, Bldg. 4000

2800 Buena Vista Dr.

Paso Robles, CA 93446


Fax 238-5067

Other Employment Resources

National Federation of the

Blind–California offi ce

5530 Corbin Ave

Tarzana, CA 91356


Private Industry Council

Creekside Career Center

4111 Broad St Ste. A

San Luis Obispo, CA 93401


Rehabilitation Department

3220 S. Higuera #102

San Luis Obispo, CA 93401


Work Training Program, Inc

265 South St, Ste H


Fax 547-9633


Fair Employment and Housing Department investigates

allegations of discrimination on the basis of age, sex,

color, national origin, marital status, creed, physical disability,

medical condition, pregnancy, and religion when

employment, housing, and public accommodations are

affected. Age discrimination complaints must be fi led no

later than two years from the date of “harm.’’ All other

complaints must be fi led no later than one year from the

date of “harm.’’

Senior Community Services

Employment Program

4111 Broad St., Ste. A

San Luis Obispo, CA 93401


Fax 549-9974

Unemployment Insurance Benefi

ts Information

800-300-5616 (English)

800-326-8937 (Spanish)

Online application

Mission Business Information

Center - Women's Business


4111 Broad St., Suite A4

San Luis Obispo, California 93401


Adaptive Aids and Equipment,

Purchase and Loan

The explosion of new technology has literally revolutionized

life for persons with disabilities. Ranging from the

simplest of ‘low tech’ devices which respond to functional

challenges to the most sophisticated ‘high tech’

solutions, technology is making it possible for people to

transcend their disabilities and live independently and

experience more enjoyment out of life.

Assistive technology is any devise that improves quality

of life and restores function in an individual’s life.

Common examples of assistive technology are computers

with adaptive software and hardware, communication

devices, environmental control units and mobility aids

(wheelchairs, walkers, etc.).

Central Coast Assistive Technology Center, a program of

Independent Living Resource Center, provides comprehensive

resources to individuals with disabilities. The

Center offers professional advice, assessment and referral

services concerning assistive technology to individuals

with disabilities, families and service providers. The

Central Coast Assistive Technology Center is the source

for technology and follow up to ensure the proper and effective

use of the technology. The Central Coast Assistive

Technology Center provides ‘team’ evaluations including

input from therapists, engineers and technologists.

California Telephone Access Program (CTAP)

Distributes free telecommunications equipment and

services for individuals certifi ed as having functional

limitations of hearing, vision, mobility, speech and/or

interpretation of information.

800-806-1191 English

800-949-5650 Spanish

800-806-4474 TTY

Universal Lifeline Telephone Service

Your telephone company will enroll you and provide the

telephone services. The program provides discounted

residential (landline) telephone services to low income

households. The discounts apply to fl at rate and measured

local telephone services and service connection

and service conversion. There are two ways to qualify:

income based or program based. One can qualify for

California Lifeline if enrolled in any of the following programs:

Medi-Cal, SSI and federal public housing assistance

or Section 8. You can qualify if the total household

income is at or less than these maximum: 1-2 member

household is $22,000. For information call 1-866-272-

0349 or website

Emergency Response Systems

Seniors living alone often are concerned about how they

might let others know if they should need assistance or

how to communicate important health information in

Equipment and Special Need Services

an emergency. Emergency response systems enable an

individual to summon emergency assistance by means of

a simple device worn around the neck or wrist.

Vial of Life Program

A Vial of Life program is available to advise emergency

responders of health status and relevant medical information,

such as prescription drugs taken. The Vial container

has a magnet on the back which is placed on the

front of the refrigerator. Emergency responders know to

look for the Vial of Life on the front of the refrigerator. A

medical information card is completed for each person

and placed in the Vial container. Containers are available

at local senior centers and through the Area Agency

on Aging.

Home Health Equipment

Several companies provide medical supplies and equipment,

i.e. oxygen, hospital beds, wheelchairs, walking

aids, bathroom safety equipment, air mattresses, gauze

dressing, ostomy, mastectomy products and diabetes

supplies. Many will deliver to the home and will bill

Medicare, Medi-Cal and insurance companies.

Loan of Medical Equipment

A number of agencies will loan equipment, such as

wheelchairs, hospital beds and specialized equipment..

Home Safety Evaluation

Many accidents within the home can be avoided. Call

one of our local Home Health Agencies for more information.


Since hearing loss may be related to a number of causes,

you may want to begin with a visit to a licensed physician

or a specialist in diseases of the ear for a thorough

examination. An audiometric examination will be an

important part of the procedure. In-depth audiological

testing intended to evaluate the nature and degree of

hearing loss may be reimbursable by Medicare.

Medicare does not cover hearing aids or routine hearing

examinations directly related to the prescribing, fi tting

or changing of hearing aids. Medi-Cal may cover hearing

testing by an audiologist and any medically-necessary

hearing aids. Check with your nearest County Social

Services offi ce.

Defi nitions

Ear, Nose and Throat (ENT) physicians specialize in the

care of these areas of the body. Otolaryngologist and otorhinolaryngologist

are also technical terms for ENT physicians.

Audiologists have advanced training in testing

and evaluation of hearing. They can prescribe individual

hearing aids. Some audiologists also fi ll prescriptions for

hearing aids. Hearing aid company representatives often


Equipment and Special Need Services

offer free hearing tests; however, they are usually not

audiologists and may have a selection limited to their

own products.

According to State law, licensed hearing aid dispensers

must provide a specifi ed warranty to customers covering

the fi rst thirty days from the purchase dates. Hearing

aid consumers should refer to their purchase contract

to understand their rights. To obtain a complaint form or

to ask further questions call the Hearing Aid Dispenser’s

Examining Committee at 800-633-2322.

Television Caption Decoding

Many prime-time television programs are now produced

with closed captions. This is written dialogue which can

be read on the TV screen by those with serious hearing

loss. The device can be purchased locally and attached

to a TV set via a simple installation process. Televisions

produced in recent years automatically include a closed

caption option.


Medicare is very specifi c about what it will and will not

cover in the area of eye care and vision correction.

Routine testing directly related to the prescribing or

fi tting of eyeglasses, or the purchase of frames or lenses

is not covered by Medicare. Medicare will pay for one

set of glasses following cataract surgery. Speak to an

ophthalmologist or optometrist about conditions which

are covered. Medi-Cal and some health maintenance

organizations (HMO) will cover vision testing and any

medically necessary glasses. Check with your nearest

County Social Services offi ce or check with your HMO.

Defi nitions

Ophthalmologists–These are physicians (medical doctors)

who also specialize in the diseases of the eye. In

addition to vision exams, they can detect and treat other

conditions of the eye.

Optometrists-American Optometric Association—These

specialists have advanced training in eye care but are

not medical doctors. They provide comprehensive vision

exams, including glaucoma testing, and fi ll prescriptions

for eyeglasses and contact lenses.

National Eye Care Project

Offers medical and surgical care and provides referrals

to specialists who have agreed to accept Medicare and

insurance reimbursement as payment in full for professional

services. Patients without insurance are treated

free. The Project is designed for persons age 65 and

older who are US citizens or legal residents and who do

not have a personal eye physician. It is specifi cally for

the early detection and treatment of eye diseases. It is

also a resource for literature on eye diseases. Eyeglasses,

prescriptions, hospital services and other medical

services are not covered under the program.


Braille Institute of America

This educational organization serves San Luis Obispo

County and offers classes for all ages of legally blind

people in independent living skills, arts, crafts, music

and general education. The institute provides a consultant

to demonstrate low vision aids (magnifi ers) to individuals

with a doctor’s referral. The aids are sold at cost.

The Institute also provides the Talking Book service with

county libraries. Tape cassettes of books and records of

magazines, along with the machines to play them, are

available. Machines are repaired on site. The Braille Institute

provides counseling and mobility training. Mobile

Solutions, a specialized van equipped to bring Braille

Institute’s programs and services to people, is available

at various locations around the County.

For additional information about vision loss and the

services provided by ophthalmologists, lowvision specialists,

and vision-rehabilitation specialists, contact

your state rehabilitation agency or local agency serving

people who are blind or visually impaired.

Low Vision Program Services

Helps adults live more successfully and effi ciently with

sudden or long- term vision loss. The services are oneon-one

with individuals and a person with special training

and experience in visual impairment issues. This

includes training in the use of magnifi cation devices,

instruction in the use of adaptive tools/devices and environmental

modifi cations to help make the individual’s

living situation more suitable and comfortable.

How To Recognize Vision

Loss in Older People

There are certain behaviors that indicate an

individual may be experiencing vision loss. Be

alert if a person has diffi culty in the following


Performing Daily Activities

Reading and Writing

Eating and Drinking


If you notice these behaviors, encourage the

older person to have an eye examination by an

ophthalmologist and a low vision evaluation by

a low vision specialist, usually an optometrist

with a specialization in low vision. Even if you

don't notice these behaviors, it's important to

encourage every older person to have regular,

routine eye care.


This Directory is divided into the

following sections:

I. State Department of Rehabilitation

II. Central Coast Assistive Technology


III. Adaptive Aids and Equipment,

Local Resources

IV. Adaptive Aids and Equipment,

National Resources

V. Hearing Resources

VI. Vision Resources

VII. Emergency Response Systems

VIII. Home Safety

I. State Department of


3232 S. Higuera #101

San Luis Obispo, CA 93401


544-7367 (TTY only)

II. Central Coast Assistive

Technology Center

1150 Laurel Lane, #184

San Luis Obispo, CA 93401


TDD 549-7424

Fax 549-7423

III. Adaptive Aids and Equipment,

Local Resources

American Cancer Society

1428 Philips Lane #201

San Luis Obispo, CA 93401




Fax 543-1515

Braille Institute of America

2031 De La Vina

Santa Barbara, CA 93101



Provides free visual aides, consultations

for magnifi cation and special

lighting, as well as low-vision aids

at cost (e.g. canes, watches, clocks,

cookware and learning materials).

Talking book service available.

Cambria’s Anonymous

Neighbors (CAN)


Loans of hospital equipment such

as walkers, crutches, wheelchairs,

shower stools and bathroom

equipment for convalescing clients

in Cambria and San Simeon.

Easter Seal Society


Hospice of San Luis Obispo

County, Inc.



Morro Bay Senior Center


Multiple Sclerosis Society


Muscular Dystrophy Association

402 E. Carrillo Ave #C

Santa Barbara, CA 93101



The following companies provide medical

supplies and equipment, i.e. oxygen,

hospital beds, wheelchairs, walking

aids, bathroom safety equipment, air

mattresses, gauze dressing, ostomy and

diabetes supplies. Most will deliver to

the home and will bill Medicare, Medi-

Cal and insurance companies.

ACI Medical

104 E. Cerrito Dr

Nipomo, CA 93444


Apria Health Care

705 Fiero Lane #10-15

San Luis Obispo, CA 93401


Fax 543-2865

Dana Nelson’s HealthPlus


948 ‘A’ Foothill Blvd.

San Luis Obispo, CA 93405


Fax 543-3160

Equipment and Special Need Services

Equipment and Special Need Services

Max Care

2754 Concrete Court

Paso Robles, CA 93446




Fair Oaks Pharmacy

1051 Grand Avenue

Arroyo Grande, CA 93421


Fitt Medical

821 Pine St. Ste B

Paso Robles, Ca. 93446



2945 McMillan Ave. #144

San Luis Obispo, CA



Mobility Masters

358 Quintana

Morro Bay, Ca. 93442



Mobility Therapy

191 S. Oak Park Blvd. #5

Grover Beach, CA 93433



Med World HME,Inc.

2045 Preisker Lane #H

Santa Maria, CA 93454


Fax 739-1761

Pacifi c Pulmonary Service


12328 Los Osos Valley Rd.

San Luis Obispo, CA



Templeton Hills Pharmacy

(no oxygen available)

1050 Las Tablas Rd.

Templeton, Ca 93465


Wallace Home Medical

1414 Park St.

Paso Robles, CA 93446


Fax 237-9088


Equipment and Special Need Services

IV. Adaptive Aids and Equipment,

National Resources

Access to Recreation, Inc.

8 Sandra Ct.

Newbury Pak, CA 91320


Publishes Access to Recreation:

Adaptive Recreation Equipment

for the Physically Challenged and

distributes North Coast Medical’s

retail After Therapy Catalog. Each

catalog describes the selection

of devices and gadgets. Both are

available free of charge.

Active and Able

3357 Commercial Ave

Northbrook,Ill 60062


Catalog and website provide a

wide array of technologies and

products to make lives easier and

assist in maintaining independence.

adaptAbility/S&S Worldwide

PO Box 515

Colchester, CT 06415-0515


Publishes adaptAbility: Designs

for Independent Living and will

send you a copy free of charge.

The catalog describes the selection

of devices, gadgets and clothing

the company offers.

Enrichments, Inc.

PO Box 5071

Bolingbrook, IL 60440


Enrichments, Inc. publishes Enrichments:

Products to Enhance

Your Life and will send you a

copy free of charge. The catalog

describes the selection of devices

and gadgets the company offers.

Independent Living Aids (ILA)

27 East Mall

Lainview N.Y. 12803


ILA publishes Can-do Products

for your Independent Life and

distributes ABLEWARE. Both

catalogs describe the selection of

devices and gadgets the company

offers. Copies are available free of



42 Executive Blvd.

PO Box 3209

Farmingdale, N.Y. 11735


Publishes Maxi-Aids: Aids and

Appliances and will send you a

copy free of charge. The catalog

describes the selection of devices

and gadgets the company offers.

V. Hearing Resources

HARC Mercantile, Ltd.

1111N. Centre Ave.

Portage, MI 49024


Offers a comprehensive selection

of devices for individuals with

hearing problems. Catalog, Access

Solutions for the Hearing Disabled,

is available free of charge.

Sonic Alert

1050 E. Maple Rd.

Troy, MI 48083


Offers visual alerting systems for

the hearing impaired. Call for a

free brochure.

Hearing Center

University of California Santa Barbara

Santa Barbara, CA 93106


This department offers a full

range of diagnostic testing and

rehabilitation services. They offer

specialized tests and will prescribe

hearing aids as needed. It

is open to the general public.

Veterans Administration

Outpatient Clinic

4440 Calle Real

Santa Barbara, CA 93110



2615 East Clinton Av.

Fresno, CA 93703


The audiologist at the V.A. clinic

offers evaluations and hearing

aids when medically necessary for

eligible veterans.

Speech and Language


Lindamood-Bell Learning


416 Higuera St.

San Luis Obispo, CA 93401


1107 Vine St.

Paso Robles, CA 93446


Hearing Aid Dispenser’s

Examining Committee

Complaint Unit

Medical Board of California

1426 Howe Ave., Ste. 54

Sacramento, CA 95825-3236


Helen Keller National

Center for Deaf-Blind

Youths and Adults

141 Middle Neck Rd.

Sands Point, NY 11050

Publishes Identifying Vision &

Hearing Problems Among Older

Persons: Strategies and Resources,

a booklet designed to help

an individual identify symptoms

of hearing and vision loss and

the steps necessary to properly

diagnose the problem. The fi rst

booklet is free. The Center also

publishes a comprehensive list

of organizations and companies

who offer services and assistive

devices for the hearing impaired.

It is available free of charge.

VI. Vision Resources

Able Therapy Services

1411 Marsh St #107

San Luis Obispo, CA 93401


Fax 782-9700

Outpatient program for the

therapeutic management of visual

impairments. Offering the visuallyimpaired

community life-enhancing

skills and resources. Services

provided by Licensed Occupational

Therapist and staff.

Braille Institute of America

2031 De La Vina St.

Santa Barbara, CA 93101




Fax 569-2048

National Eye Care Project


Lions Sight Conservation


PO Box 6293

Santa Maria, CA 93456


Assistance with vision testing and

glasses free of cost for low income

families. Also collects old glasses,

lenses and frames.

American Council of the Blind


1155–15th NW, #1004

Washington, DC 20005


800-424-8666 (Call between 2:30-

5:30 pm M-F, EST for 800 number)

Publishes free resource lists:

Catalogs of Products for Blind

and Visually-Impaired Persons,

Low-Vision Aids and Large Print

Materials, Resource Handbooks

and Self Help Guides for Blind

and Visually-Impaired and Newly-

Blinded People, and Useful Publications

for Older Individuals with

Diminishing or Impaired Vision.

American Foundation for the

Blind (AFB)

Product Center

11 Pen Plaza #300

New Your, NY 10001


AFB offers consumer products for

people with impaired vision. The

catalog is available free of charge

and can be requested in English,

Braille, on a tape cassette and on

computer disk.

LS&S Group, Inc.

PO Box 673

Northbrook, IL 60065


Specializes in products for the

visually- and hearing-impaired

person and its catalog is free of


Lighthouse, Inc.

111 E. 59th

New Your, NY 10022


Specializes in aids and appliances

for the blind, visually-impaired

and physically-challenged and is

available free of charge.

VII. Emergency Response


Link to Life




Equipment and Special Need Services

Of The Central Coast

Life Line


ResponseLINK of the Central



Push button emergency help for

the elderly and disabled.

VIII. Home Safety

BestCare Central Coast Home


277 South St., Ste. W

San Luis Obispo, CA 93401



Fax 872-8612

Mobility Therapy Home Safety

191 S. Oak Park Blvd., #5

Grover Beach, Ca. 93433



Latest Technology

Very Easy To Use

Competitive Price

Local Ownership

National Backing


Safety & Independence For Seniors

Peace Of Mind For Their Families


Call Mark & Danielle 929-6062


Financial Matters

Social Security Administration

The Social Security Administration implements a number

of programs that can offer fi nancial assistance:

Social Security Retirement Benefi ts

Retirement benefi ts are payable as early as age 62 for

a worker who has Social Security credit for at least ten

years of work. Benefi ts are permanently reduced for each

month prior to full retirement age that benefi ts begin. The

amount of a Social Security benefi t is based on earnings

averaged over most of the working years in jobs covered

by Social Security. Benefi t amount is also affected by the

age at the time a person starts receiving benefi ts.

To assist in fi nancial planning, a free benefi t estimate is

available by calling Social Security and accessing Social

Security online. Monthly benefi ts are also paid to eligible

spouses, divorced spouses (if the marriage lasted at

least 10 years), and dependent children of workers who

have retired.

Social Security Survivors Benefi ts

Monthly benefi ts can be paid to survivors of deceased

workers including a widow or widower, divorced widow

or widower (if the marriage lasted at least 10 years),

children under 18, and adult children who were disabled

before age 22. An additional one-time death payment of

$255 can be paid to an eligible widow, widower, or child.

Social Security Disability Benefi ts

Disability insurance benefi ts are payable to individuals

who have worked in jobs or self-employment covered by

Social Security. To be entitled to benefi ts a worker must

have a disability which prevents that person from working,

and which is expected to last at least 12 months or

result in death. Benefi ts generally begin after 6 months

of disability, but applications should be fi led as soon

as possible. Monthly benefi ts are also paid to eligible

spouses and children of the disabled individual.


At age 65, or after two years of entitlement to disability

benefi ts, most people are eligible for Medicare coverage.

Medicare health insurance will help pay for medical

expenses including doctor and hospital charges.

Supplemental Security Income Program


The Social Security Administration also handles a program

that provides monthly fi nancial assistance to needy

persons who are 65 or older, blind, or disabled. Eligibility

is based on income and assets. A recipient must be a

citizen or a permanent legal immigrant and reside within

United States boundaries. A person may be eligible for

SSI benefi ts even if he or she receives a Social Security

check. Contact your nearest Social Security offi ce for

information about eligibility and current benefi ts.


If a person is eligible for SSI benefi ts, s/he is also

entitled to receive Medi-Cal and may also be eligible

for In-Home Supportive Services to help with personal

care and meals if necessary. If you already receive SSI

and have questions about Medi-Cal or In-Home Supportive

Services, contact the county Department of Social


When applying for SSI, a person should have the following


· His or her Social Security card or a record of their

Social Security number.

· Proof of age, a birth certifi cate or the oldest other

proof of age available.

· Information about any income and resources such

as payroll slips, copies of tax returns, bank books,

insurance policies, car registration, and burial fund

records. (If applying for benefi ts for a child, information

about the parents’ income and resources will be


· Information about the place s/he lives, including the

amount of the mortgage and property taxes on a home

he or she owns, the lease and landlord’s name if renting,

and the cost of food and utilities.

· If disabled or blind, medical records, or the names, addresses,

and telephone numbers of doctors, hospitals,

and clinics that have treated the person are required.

· Proof of US Citizenship or alien status.

A person should call the Social Security offi ce before applying

and the representative will make an appointment

and help the person identify what records s/he needs to

support the application.


Right of Appeal

If you feel that a decision about your benefi ts was not

correct, go to the Social Security offi ce and ask for a

reconsideration. If you disagree with the reconsideration,

you have the right to request a hearing. Be mindful

of deadlines. Your Social Security offi ce can explain the

process. There are also sources of legal help listed in

the Legal section of this directory. Some private attorneys

also help with Social Security problems, for a fee.


If you are sent a notice of overpayment, you can appeal

the decision. Social Security may have made a

mistake. If the notice is not in error, arrangements can

sometimes be made to have the amount of over-payment

gradually deducted from future checks to avoid hardship.

Request for reconsideration must be fi led promptly or

Social Security will automatically deduct the overpayment

from your next check. Call your Social Security

offi ce for details. You may want to get legal help.

To fi nd out more about Social Security programs you

may call, write, or visit any Social Security offi ce. Social

Security can be reached toll-free anytime between 7 am

and 7 pm by calling: 800-772-1213 or visit the web site

at You can apply for retirement

and disability benefi ts online.

The best times to call are between 7 am and 9 am or

between 5 pm and 7 pm especially in the last half of

each month. Service Representatives can answer your

questions, make an appointment for you, and tell you

what you will need to provide if you fi le an application

for benefi ts. If you are not yet receiving benefi ts you may

request a Social Security Statement which will show the

Social Security work credits you have earned and the

amount of future benefi ts you may be entitled to. Most

Social Security business can be handled by telephone.

County Programs

San Luis Obispo County Department of Social Services

administers the General Relief, Food Stamps and other


Food Stamps

Many seniors are eligible for Food Stamps. You cannot

receive them if you are receiving Supplemental Security

Income (SSI). You may own your own home and your

car, but there is a limitation on your other assets and

income. There are home interviews available for the

disabled individual. Call for the Food Stamp screening

time and location.

General Relief

If you are of very low income but are not eligible for

federally-funded assistance, you may qualify for General

Relief. Information about this program can be obtained

from the Department of Social Services.

Other County Programs

Veterans Services

There are Veteran’s pensions for eligible veterans who

are disabled or over the age of 65. The pension plan

a veteran is eligible for depends on when s/he was in

the service. It is also based on assets and income. The

veterans services offi ce advocates for veterans, their

dependents and survivors by providing the latest information

about services in order for them to receive their

monetary and medical entitlements. For more information,

contact the Veterans Services Offi ce of the County

of San Luis Obispo.

Credit Counseling

Consumer Credit Counseling Services is a non-profi t

agency providing counseling to families and individuals

who are unable to meet their debt obligations. Free

services, by appointment. Also, Debtors Anonymous can

Financial Matters

provide support. You may want to check the Internet for

other profi t and/or nonprofi t credit counseling services.

If you choose to seek counseling from an organization

found on the Internet make sure they are communitybased,

accredited, licensed, insured agencies, and their

counselors are certifi ed. If there are fees associated

with the counseling they should be clearly stated and

disclosed in advance of services.

Money Management/Bill Paying Service

Call Area Agency on Aging for a list of individuals who

can provide basic bookkeeping and bill paying services

for those persons who are having diffi culty continuing to

do this for themselves.

While there are no right or wrong answers, the following

questions may help to determine what services/qualities

are important to you regarding bill management.


1. How long has the company been in business?

2. What is the background/experience of the person(s)

handling your fi nances? What types of insurance are

they familiar with handling?

3. Is the company willing to provide references? Be

sure to check them.

4. Does the company charge a fl at rate, an hourly fee,

or a percentage of what is being fi led? Is there an

initial, one-time set-up charge or an annual fee?

What are the charges to fi le past claims?

5. Does the company guarantee confi dentiality?

6. Does the company have a complaint process?

7. Where will your fi nancial records be kept?

8. Are reports provided and are they easy to read ?

Other Services You May Require

9. Do you want access to a toll-free 800 number?

10. Is it important that the company provide strong

telephone support and assistance, i.e. take the time

over the telephone to answer questions?

11. Do you need the company to do more than just fi le

claims, i.e. to analyze coverage and make suggestions

on improvements, if necessary, or to go as far

as paying medical bills from a client’s account?

12. Are home visits a necessary/important service component?

Processing & Reporting

13. On average, how much time lapses from when the

company receives the claim to when the claim is

processed and sent to the insurance company?

14. Will the company follow-up on a problems at no



Financial Matters

15. Does the client receive the reimbursement check

directly or does the company fi rst receive it from the

insurance company?

16. Does the company provide regular reporting to

clients on claims activity, e.g. monthly or quarterly?

Does it supply year-end summaries for tax purposes?

17. Are the company’s activity reports clean and comprehensible

to you? Ask for a sample.

18. Will the company keep on fi le all of the paper documentation

that it receives?

19. Ask the company detailed questions about their fees

and make sure you understand when, for what and

how much you will be billed.

20. Will the company work with your current fi nancial

system or use only the company’s method ?

Guide to Financial Planning


Why Do I Need a Financial Planner?

The reasons people seek out a fi nancial planner are

many. Questions may include: Have I adequately planned

for my elder years? Am I purchasing the right type and

amount of life, disability, long-term-care and medical

supplemental insurance? Are my life insurance benefi -

ciary designations correct and advantageous? Are my

investments right for me? Am I comfortable with the

investment decisions I’ve been making? Or am I afraid

to make any investment decisions? Are my investment

and tax planning programs coordinated? Could I earn a

higher rate of return without taking more risk? If I were

to become disabled or incompetent, is there anyone who

knows enough about my fi nancial affairs to properly

advise my family? Do I know what my family’s fi nancial

obligations and resources will be as a result of my death

or disability? Are my estate planning documents in order

and consistent with my wishes?

What Does a Financial Planner Do?

Through a distinctive six-step process, the professional

helps you to:

1. Clarify your present situation through collecting and

assessing all relevant fi nancial data such as all assets,

liabilities, insurance coverages, wills, etc.

2. Identify both personal and fi nancial goals and objectives.

3. Identify fi nancial problems which create obstacles to

you reaching your goals and objectives.

4. Provide a written plan and course of action.

5. Implement or coordinate the implementation of the

strategy you decide is best to reach your goals. The


professional may coordinate the implementation of

your plan with other professional advisors.

6. Periodically review your plan to assure you that it

is making progress toward the attainment of your


How Do I Select a Professional Financial


You need to select someone you can work with comfortably.

It is your right and responsibility to fully investigate

the person’s background, methods of practice,

credentials, etc.

The following questions should help you obtain information

to help you make an informed decision:

1. What relevant education and/or credentials does the

professional have in the fi nancial planning fi eld?

2. How long has the professional been working in the

fi eld you need assistance in?

3. What did the professional do before becoming a

fi nancial planner?

4. Ask for references.

5. What are the professional’s areas of expertise?

6. Verify that the professional has good working relationships

with your accountant, attorney, and others

who may be needed to implement your plan.

7. What type of clientele does the professional serve?

8. How will the professional keep you informed of new

fi nancial information?

9. How will the professional be compensated; on a fee

basis, charging an hourly rate, through commissions

generated through the sale of fi nancial products, or

a combination? You must choose which method you

are most comfortable with.

10. Talk with friends, business associates, and others

who are involved in the fi nancial services fi eld. They

can give you insight into what to expect, or perhaps

a referral.

11. Has the planner ever had any regulatory action

taken against him/her?

12. Has any client ever fi led a claim or suit against the

planner you are considering?

13. Has the planner ever had a claim fi led against him/

her involving employee relations?

Government or Tax Assistance Programs

Six programs provide income tax, property tax and rent

assistance for senior citizens in California.

1. Homeowner’s Property Tax Exemption

Available if you own and occupy your home in California

as a principal dwelling as of 12:01 am, January 1st.

There are no age or income requirements. You will not

be charged property tax on a portion of your home’s

market value. To receive the full reduction you must fi le

between January 1 and February 15. An 80% reduction

is available if you fi le between February 16 and December

10. There is no need to re-fi le for this exemption

(reduction) each year, provided you continue to own and

occupy the same dwelling for six continuous months. Information

is available from the County Assessor’s offi ce.

Veterans’ Exemption

To be eligible for a Veterans’ Exemption, a veteran must

have been a resident of California as of January 1. Also,

a single veteran or a non-remarried surviving spouse

of a veteran must not have assets valued at more than

$5,000. A married veteran must not have assets valued

at more than $10,000.

Disabled Veterans’ Exemption

To be eligible for a Disabled Veterans’ Exemption, a veteran

must be rated 100% disabled, blind or a paraplegic

due to service-connected disability while in the armed

forces (or if a non-remarried surviving spouse of such

a veteran or one who died of service-connected causes

while on active duty). May be eligible for an exemption

of up to $150,000 off the assessed value of the home.

2. Renter’s Credit

You may receive Renter’s Tax Credit if you were a California

resident and rented your residence. Claim is fi led

with the State Franchise Tax Board. You may fi le even if

you do not fi le an income tax form. Deadline is April 15

each year.

3. Renter’s Assistance

Available if you are 62 or older, blind or disabled, have

occupied a rented residence sometime between January

1 and December 31, and have a yearly household income

of not more than $42,770. Application fi ling period

begins July 1st. Forms are available through the State

Franchise Tax Board.

4. Homeowner’s Assistance

A refund of a portion of your property tax (on a graduated

basis) if you are a homeowner 62 or older, blind

or disabled and have a yearly household income of not

more than $42,770. Application fi ling period begins July

1st. Forms are available through the State Franchise

Tax Board. You may fi le for both Homeowners’ Assistance

and Senior Citizens Property Tax Postponement,

as they are two separate programs.

5. Senior Citizens Property Tax


Enables qualifi ed homeowners to postpone payment of

part or all of the property taxes on their home. Recorded

homeowners must be 62 or older, blind or disabled, must

Financial Matters

have owned and occupied the property as a principal

place of residence on December 31st of the preceding

year; household income must not exceed $24,000.

Filing period is May 15 through December 10. You may

fi le for both homeowner assistance and postponement

(these are separate programs). Claim must be postmarked

no later than December 10 to avoid delinquency


When you postpone your taxes, an account will be

established at the State Controller’s offi ce in your name.

Because the State of California pays the taxes for you, a

security document, in the form of a Property Tax Postponement

Lien, will be recorded on your home. A simple

interest rate will be charged each year on the postponed

amount. The lien and interest are not due until you move

out, sell or die and do not have a spouse or other qualifi

ed individual who continues to reside in the home, or

if you allow future property taxes to become delinquent.

You may pay all or part of the lien at any time. Participation

in the program is voluntary. You must fi le for each

year you want postponement. For more information call

State Controllers Offi ce.

6. Other Tax Assistance

· Volunteer Income Tax Assistance (VITA)

Available at locations throughout San Luis Obispo County.

Volunteers are trained by IRS and the Franchise Tax

Board to assist in the preparation of your state and federal

income tax, renters credit, homeowner’s assistance

and renter’s assistance forms and to answer questions

regarding the various tax programs. An appointment is

usually necessary.

· Tax Counseling for the Elderly (TCE)

Specially-trained volunteers are available in local communities

during tax time to help taxpayers 60+ complete

their own federal tax forms. This free program is

sponsored by the Internal Revenue Service. Services

for individuals who are unable to leave their homes are

also available. To be connected to a database and web

address that provides information on local tax aide sites,

call 888-AARPNOW, 888-227-7669 or 800-510-2020. Or

check the web site

AARP TAx Aide Program is the largest provider of free

income tax preparation in San Luis Obispo County, preparing

both federal and state returns. There are fi ve (5)

sites available between February and April throughout

the County by appointment only. Call 473-3238.

For any questions regarding California Personal Income

Tax, Bank and Corporation Tax, Homeowner’s and Renter’s

Assistance, or deductions for Senior Citizens, Disabled or

Blind, call the state Franchise Tax Board at 800-852-5711

or Tax assistance if you have a visual,

hearing or speech impairment: TDD number is 800-822-

6268 or California Relay Service at 800-735-2922.


Financial Matters

For questions regarding Federal Tax Forms, tax information,

or problem resolution, call the Internal Revenue Service

or check the website, or 800-829-1040.

For questions regarding your property taxes, contact the

County Assessor’s Offi ce.

· Special Income Tax Credit for the Elderly or


This tax credit is available only to US citizens who are

at least 65 at the end of the taxable year OR who are

under 65 at the end of the taxable year and retired on

permanent and total disability (you cannot have reached

retirement age — as established by your employer)

and you must have received taxable disability benefi ts.

Schedule “R’’ (Form 1040), “Credit for the Elderly or the

Disabled,’’ must be fi led with your income tax return.

All eligibility requirements and a full explanation of the

credit is described on Schedule “R.” To obtain Schedule

“R,” call 800-829-3676.

Paying for Health Care


Medicare is the federal health insurance program which

began in 1966. Local Social Security offi ces take applications

and provide information and assistance. The

government contracts with private insurers to handle

claims. Medicare covers persons age 65 and over who

are entitled to Social Security benefi ts, some disabled

persons, and persons with permanent kidney failure.

Medicare may be purchased by people over age 65 who

are not eligible under these guidelines. Contact your

nearest Social Security offi ce for details.

Applying for Medicare

You are eligible for Medicare at age 65. Medicare is divided

into two parts. Part A is insurance intended to cover

hospitalization and certain other specifi ed types of care.

Everyone who has 40 quarters of Social Security coverage

qualifi es for Medicare Part A automatically. Part B, which

is outpatient medical insurance, is optional. There is a

monthly charge for Part B, and the amount will be deducted

from your Social Security check. Most people choose

to enroll in Part B. If you delay there is a 10% penalty on

the monthly Part B premium for each year you delay. This

penalty continues for the remainder of your life.

If you continue to work past age 65 and have medical

coverage through your place of employment or your

spouse’s employment, you may delay your enrollment

in Medicare Part B until the time you do retire with no

attached penalty. If you plan to retire at age 65, the enrollment

period is from three months prior to your birth

month in which you reach age 65 until three months

after your birth month.


To Find Out About Coverage

Medicare has free pamphlets that describe Medicare

coverage. Medicare and You, a handbook, is updated

annually and is an invaluable tool in answering many

questions as they arise. Local programs exist that can

answer the many questions you may have about your

Medicare benefi ts. Be aware that there are a number

of seemingly medically-related procedures that are not

covered by Medicare. It is best to ask your physician if

procedures that s/he recommends are covered.

The Medicare Telephone Hotline (800-MEDICARE/800-

633-4227) acts as a referral service and can provide

publications on Medicare. Call 800-447-8477 to report

suspected Medicare abuse or fraud.

Medicare Assignment

When a Part B claim is submitted to the Medicare carrier,

there will be a determination made regarding the

“approved amount” for whatever procedures were done.

If the doctor agrees to accept that amount as payment

in full for services rendered, that is known as accepting

“Medicare Assignment.” If the Part B deductible ($131

in 2007) has been met for the year, the Medicare Carrier

will send a payment for 80% of the approved amount

to your physician. The patient is then responsible for

the remaining 20% (plus any part of the annual deductible

not yet paid). Without an “assignment” agreement,

the patient and/or his supplemental insurance carrier is

responsible for the 20% plus excess charges up to 115%

of the Medicare fee schedule.

Many doctors do not accept assignment. Some doctors

and suppliers will accept it for some services and not for

others. In all cases YOU should request assignment.

Filing a Claim

Part A & B:

The hospital, doctor or other provider must send claims

for benefi ts under Part A to the fi scal intermediary or to

the Medicare carrier for Part B. You will receive notice

of payment to the provider. Be sure you can furnish

the hospital or doctor with your Medicare number and

information about any other health insurance that you

might have. You are responsible for the deductible and

co-payments. If you have supplemental insurance it may

pay part or all of the remaining deductible and co-payment


Appealing a Benefi t Decision

You have the right to appeal a Medicare claim denial.

Part A (Hospital) and Part B (Doctor and Outpatient)

have different appeals processes. Your Medicare Summary

Notice will tell you your appeal rights.

Where to Get Help

The Health Insurance Counseling and Advocacy Program

(HICAP) has volunteer Medicare counselors available

by appointment. These counselors can help you become

more knowledgeable about Medicare and can assist you

in setting up a medical record system. They can also

provide consumer information which will help you to

wisely select a private supplementary insurance policy.

HICAP counselors can assist with billing questions and

Medicare or Medicare Advantage Plan appeals.

Appealing Hospital Discharge

Medicare’s Prospective Payment System (also known

as Diagnostic Related Group or “DRG”) is a fi xed-price

payment system. Through this system, Medicare will pay

a predetermined amount for treatment of a particular


The amount of time that you actually stay in the hospital,

however, should be determined solely by your medical

condition. If you are told that you will be discharged

before you believe it is medically appropriate, contact

your doctor and your Quality Improvement Organization

(QIO), 800-841-1602, immediately if you decide to appeal

the discharge. Your hospital social worker can give

you more information about the appeals process. Information

and assistance with appeals of hospital notices is


Medicare Options

Fee for Service

This is the standard Medicare coverage for benefi ciaries

who do not choose to be enrolled in a Medicare

Advantage plan. You may go any Medicare provider who

accepts new patients. You are responsible for Medicare

deductibles and coinsurance payments.

MediGap or Supplemental Medicare


These are standardized insurance plans sold by many

insurance companies to cover some of the expenses left

after Medicare pays. There are a variety of options to

choose from to cover different portions of the expenses.

The person exploring MediGap should investigate several

companies’ prices and pricing structures because

they vary although the plans are standardized. A benefi

ciary has a guaranteed open enrollment period for 6

months from their Part B effective date.

Employer or Union Plans

If you or your spouse are working and covered by an

Employer or Union Plan with Group health insurance

when you reach 65, you can take Part A which will be

secondary to your Group plan in most cases but you do

not have to enroll in Part B if your group has more than

Financial Matters

20 members. Once you leave employment, you have a

Special Enrollment Period up to 8 months to enroll in

Part D. (See Part D later for Prescription Drug coverage.

You have only 63 days to change over) Note: COBRA does

not count as active employment for purposes of Part B.

Medicare Advantage Plans, Part C

Health Maintenance Organizations (HMO)

You choose a Health Maintenance Organization (HMO)

in your area and all of your care, whether doctor or

hospital, is provided through that HMO. Co-payments for

hospitalization and out-patient services will apply. You

must be enrolled in Medicare Part A and Part B to be

in an HMO. If you belong to an HMO, all of your health

care is provided through the HMO. Check with the HMO

to determine what other coverage, is available through

your HMO. See Part D below for Prescription coverage.

Regional Preferred Provider Organization


This is a plan offered by Blue Cross Life Insurance in

2007 with two options for different costs. The options

are known as Freedom Blue 1 & 2. In either case you

may choose providers. If you stay in the network your

costs are less. The provider must submit all claims to

Blue Cross, not to Medicare. Both options of this plan

have prescription drug coverage complying with Part D

of Medicare.

Private Fee-For-Service Plans (PFFS)

These plans are offered by many different insurance

companies in San Luis Obispo County in 2007 and are

likely to continue. The plans are a membership plan

that you may join for all of your health coverage. It is

somewhat similar to an HMO in that you must obtain all

of your care from a provider who will accept the plan.

There is not a network of doctors and hospitals such as

an HMO network. You should determine that a provider

will accept the plan before scheduling service. Some of

the plans comply with Part D Prescription coverage. If

the plan does not, then you should sign up for separate

Part D coverage.

Medicare Savings Account (MSA)

You may establish a Medicare Savings Account plan with

one provider, Blue Cross Life, in San Luis Obispo County

in 2007. This account will consist of a High-deductible

insurance policy and a bank account where Medicare will

deposit an amount of money determined by the cost of

the policy and a medical cost for the area. You may use a

portion of the bank account for health expenses. The costs

between the allowable bank account and the deductible

are borne by the enrollee. All Medicare allowable costs

above the deductible are paid by the insurance.


Financial Matters

In all cases of Medicare Options the benefi ciary should

be sure that they understand all of the terms and

conditions before signing an application. In many cases

people thought they were signing for one coverage when

they were actually signing for all of the Medicare health

coverage to be done by a different insurance company.

Medicare Prescription Drug Coverage,

Part D

This coverage began January 1, 2006 for those eligible

and who applied before that date. A benefi ciary may

have coverage through an active employer, a retiree

plan, or union plans. If these are equal or better than

the standard Medicare Part D requirements they are

creditable plans. VA, Tricare-For-Life and most Federal

retiree plans are automatically creditable.

A benefi ciary may enroll when they are fi rst eligible for

Medicare during the same time frame as Part B If they

did not enroll during their initial enrollment period, the

annual election period is November 1-December 31 each

year. There is a 1% per month penalty for late enrollment.

A benefi ciary may enroll in a Prescription Drug Plan

(PDP) which is a stand alone plan to accompany standard

Medicare Fee-For-Service or Private-Fee-For-Service

plans that do not have drug coverage. There are

many choices for PDPs and you may change each year

during the annual election period. You should choose a

plan that covers all of your prescriptions at the lowest

annual cost while taking into account any restrictions.

You may call 800-Medicare, 800-633-4227 for assistance

or contact HICAP for a worksheet 800-434-0222.

The other choice for Part D is to enroll in a Medicare

Advantage plan. If you enroll in an HMO, PPO or a PFFS

with prescription coverage you will be covered by that

plan’s formulary (list of drugs) and cost payments. If you

join a Medicare Savings Account or a PFFS without drug

coverage you will need to join a PDP.

If you are in a Medicare Advantage plan you have an

Open Enrollment period of January 1-March 31 each

year to change to another MA plan but only to a like

plan. If you have drug coverage you must switch to a

plan with drug coverage, or to Medicare Fee-for-Service

and a PDP.

Counseling on supplemental health insurance and MA

plans is available through the Health Insurance Counseling

and Advocacy Program (HICAP). A booklet on Choosing

a Medi-Gap Policy is available by calling 800-MEDI-

CARE or HICAP at 800-434-0222.

Preventing Medicare Fraud

Medicare benefi ciaries can help prevent Medicare fraud

that costs the taxpayers nearly $15 billion per year.

If you believe that the billing for any services paid by


Medicare which you receive is fraudulent, contact the

Medicare Fraud and Abuse Hot-Line at 1-800-HHS-TIPS


Some tips to prevent fraud.

Never give your Medicare number over the phone or to

people you don’t know.

Beware of suppliers and providers that use phone calls and

door-to-door selling as a way to sell you goods or services.

Be suspicious of companies that offer free medical

equipment or offer to waive your co-payment without

fi rst asking about your ability to pay.

Beware of health care providers who say they represent

Medicare or a branch of the Federal Government, or

providers who use pressure tactics to get you to accept

a service or product.


Medi-Cal is the medical assistance program for persons

of limited assets in the State of California. Two agencies,

Social Security Administration and County Social

Services Department, determine eligibility for Medi-Cal.

This eligibility is based on federal and state guidelines of

income, real and personal property limits.

If you are disabled or age 65 or over and qualify for

Supplemental Security Income (SSI), Medi-Cal coverage

is automatic. To apply for SSI, contact the Social Security

Administration in your area.

If you do not qualify for SSI because your income exceeds

the SSI limit and 1) your assets meet the SSI limit

and 2) you are 65 plus, blind or disabled, you may still

qualify for Medi-Cal with a ‘share of cost’ (SOC). The

SOC is the amount you must pay each month before

Medi-Cal will pay the remainder of your medical bills. To

determine your SOC take your total income and subtract

$20. (This is called a ‘disregard’). This fi gure is your net

income. Now subtract the Medi-Cal “Maintenance Need.”

(Maintenance Need is $600 for an individual, $934 for

a couple) from your net income. The remaining amount

is your share-of-cost. Most medical expenses as well as

your Medicare Part B premium can be used to reduce

your share-of-cost. For more information contact the

San Luis Obispo County Department of Social Services.

Some Medi-Cal covered services include: doctor visits,

hospitalization, laboratory work, x-rays, home health

services, mental health services, medical supplies and

equipment, physical therapy and emergency medical

transportation. Additionally, some Medi-Cal covered services

include items not covered by Medicare: eyeglasses,

dental care and nursing home care.

If you are on Medi-Cal your Medicare premium, deductible

and co-payments are automatically paid for you.

Physicians accepting Medi-Cal patients accept the Medicare

and Medi-Cal reimbursement as payment in full.

Therefore, you do not need additional health insurance

to pay medical costs.

Be sure to call ahead to learn what documents you

will need to complete your application and to make an

appointment. Eligibility is determined by County Social

Services according to Federal and State guidelines, and

can sometimes take several months to establish. It is

best to check into eligibility before a crisis occurs.

A second type of Medi-Cal coverage, with different rules

for eligibility, provides benefi ts for those 55 and older

who require skilled nursing facility care. For both programs,

there are both income and resource limitations.

Medi-Cal classifi es property as “exempt” and “non-exempt.”

Exempt property is not counted in determining

eligibility; non-exempt property is counted. The most

common exempt resources are your residence and furnishing,

a vehicle, clothing and personal effects, a burial

plot and minimal life insurance.

To be eligible for Nursing Home Medi-Cal, a single

person may have no more than $2,000 in resources.

However, a couple may have as much as $ 101,640 in

non-exempt resources in 2007. Any assets above the

property reserve limit of $2,000 or any asset that is

not exempt will be counted by Medi-Cal in determining

eligibility. These include cash, savings, stocks, the cash

surrender value of whole life insurance if the cash value

exceeds $1,500, and other non-exempt resources.

If a person has non-exempt resources over the limit,

s/he is not eligible, unless the property is spent down

for adequate consideration before one calendar month

passes or, if owned at the time of application, before

the end of the application month. If the applicant has

no other means of spending down, he/she may elect to

voluntarily repay Medi-Cal for services already received

in order to avoid discontinuance. Strategies for spending

down non-exempt resources to meet the required levels

include paying legitimate bills, including any mortgage

on the home, repairs and renovations to the home; or

purchase of exempt assets (car, burial plots, qualifi ed

annuities, etc). There are also procedures to request a

higher resource limit on the grounds that the additional

income is needed by the community spouse to maintain

her/his quality of life.

There is no penalty incurred for Community Medi-Cal

recipients who give away assets to bring their resources

within required limits. However, if non-exempt resources

are given away without adequate consideration by a

person trying to qualify for Nursing Home benefi ts, Medi-

Cal will “look back” a period of 5 years to determine is

you made an improper transfer of non exempt assets

and may withhold benefi ts from a Medi-Cal applicant for

nursing home benefi ts for a period of time as a penalty.

Financial Matters

Medi-Cal also looks at a person’s income. Individuals

may qualify for Medi-Cal if they pay or agree to pay a

portion of their income on monthly medical costs. This is

called the share of cost. Individuals must pay or incur a

certain amount in medical bills each month before they

receive coverage. Medi-Cal then pays the remainder,

providing the services are covered by the program. This

works much like an insurance deductible.

Residents in nursing homes are allowed to keep $35 of

their income as a personal needs allowance.

Federal Medicaid law allows the community spouse of

a nursing home Medi-Cal recipient to retain a monthly

minimum maintenance needs allowance (MMMNA). The

MMMNA for California for 2007 is $2,541. This amount

is adjusted annually by a cost-of-living increase. The

share of cost may be reduced by allocating some of

the institutionalized spouse’s income to the community

spouse to make up the MMMNA. There are also other

strategies to rearrange a couple’s assets to become

eligible for nursing home benefi ts.

After the Medi-Cal recipient dies, the state may make

a claim in that person’s estate for the value of services

provided to the benefi ciary after age 55. Under certain

circumstances, a hardship waiver may be fi led by the

benefi ciaries of the Medi-Cal recipient’s estate. The principal

asset that is likely to be in the Medi-Cal recipient’s

estate is her/his home. If the home was transferred to

another person before the death of the Medi-Cal recipient,

it is not available for reimbursement. Medi-Cal may

not make a claim against the home if the benefi ciary left

a surviving spouse or dependent child living in the home

or a child who cared for the benefi ciary in that home for

at least 2 years before the recipient became a resident

in the nursing home.

Problems in Application/Appeals Process

If you have been told you do not meet the qualifi cations

for benefi ts and if you disagree, you should fi rst discuss

this with a County Social Worker at the Department of

Social Services. If you are still not satisfi ed, you have

the right to appeal your eligibility or any other decision

about your Medi-Cal benefi ts. Information about the

appeals process should be included with any notice of

denial; if not, contact the Department of Social Services.

For additional information, contact the State Department

of Social Services at (800) 952-5253.

Veterans Health Benefi ts

The Veteran’s Administration has a clinic that provides

medical care services, preventive health services and

health education classes in the City of San Luis Obispo.


Financial Matters

Qualifi ed Medicare Benefi ciary or “QMB,”

Specifi ed Low-Income Medicare Benefi ciary

“SLMB” and Qualifying Individual Programs

The Qualifi ed Medicare Benefi ciary (QMB) and the

Specifi ed Low-Income Medicare Benefi ciary (SLMB)

programs were created by federal law requiring that

State Medicaid (Medi-Cal) programs pay Medicare

costs for certain elderly and disabled persons with low

incomes and very limited assets.

An individual who has Medi-Cal in addition to Medicare

is already getting the QMB benefi t. Eligible individuals

do NOT have to pay the monthly Medicare premium,

the deductible for Part A Hospital and Part B Medical

benefi ts, the daily coinsurance charges for hospital stays

beyond 60 days, the co-payments for skilled nursing

care beyond 20 days and the 20 percent coinsurance for

Medicare-covered services.

In most cases, if you are eligible for the QMB benefi t,

you DO NOT need to purchase additional health insurance.

To be eligible for the QMB benefi t, you must be eligible

for Medicare (age 65 or older; or have been a disabled

benefi ciary under Social Security or the Railroad Retirement

Board for more than 24 months; or on kidney

dialysis; or received a kidney transplant) and have an income

in 2007 of less than $850.83 per month if you are

single. A married couple must have an income less than

$ 1,140.83. per month in 2007. Income includes Social

Security plus any other income sources. These maximum

amounts change April 1 each year.

To be eligible your fi nancial resources, such as bank

accounts, stocks and bonds, cannot exceed $4,000 for

one person or $6,000 for a couple. The home in which

you live, one automobile, burial plot, home furnishings,

personal jewelry and life insurance usually do not count

as resources.

If you do not qualify for QMB assistance because your

income is too high, you may be able to get help under the

SLMB program. The SLMB program is for persons whose

incomes are slightly higher than the national poverty

level, but not more than 20 percent higher. In 2007 the

income level for one person is $1,021 a month and for a

couple it is $ 1,369 a month. If you qualify for assistance

under the SLMB program, the State is required to pay

the Medicare Part B monthly premium for you. You will

continue to be responsible for Medicare’s deductibles

and coinsurance and for charges for health care services

and items not covered by Medicare.

Another program allows greater income limits and may

pay all or part of the Medicare premiums. This program

is known as Qualifying Individual (QI). The QI income

limit for one person is $1,148.83 and $1,540.13 for a

couple. If you have questions about these programs,


contact the County Department of Social Services. The

amount of income you may have and be eligible for the

QMB & SLMB programs will increase in future years.

If you have income over the current dollar amounts,

you should continue to check to see if you have become

eligible. If you think you may be eligible for the QMB,

SLMB, or QI benefi ts, contact the County Department of

Social Services.

Health Insurance Counseling

Health Insurance Counseling and Advocacy Program

(HICAP) offers free information and assistance with understanding

Medicare benefi ts and rights, solving medical

billing problems, fi ling claims and appeals, and comparing

supplemental and Long-term Care (LTC) insurance policies

and managed care options. Information can be received

over the phone or in person. Trained volunteer counselors,

registered by the California Dept. of Aging-HICAP, are available

at local community sites to provide assistance. Call for

more information or an appointment, 800-434-0222.

Hospital Health Insurance Counseling &

Billing Services

If you are concerned about your ability to pay a hospital

or other health care provider, talk with the Business Offi

ce or Business Manager to set up a payment plan.

Planning for Long Term-Care Needs

The California Partnership is another option available

to persons who are planning their long-term care

needs. The project is a partnership between the State

of California, the private insurance companies, and the


The purpose of the California Partnership is to 1) help

the consumer protect against catastrophic long-term

care costs; 2) improve the quality of long-term care insurance;

3) improve the quality of consumer information

on risks of needing long-term care, ways to fi nance care,

and the role of long-term care insurance; 4) determine

the marketability of state-approved insurance for the

middle income populations; 5) reduce the rate of spend

down to Medi-Cal and reduce the public expenditures

caused by long-term care expenses; 6) help people

maintain control of their own lives.

All long-term care policies marketed in California must

meet certain consumer standards established by state

law. The California Partnership policies have additional

standards that must be met to be marketed under the

partnership project. All Partnership policies must use the

same set of criteria to determine eligibility for benefi ts.

There are minimum daily benefi ts guaranteed to provide

meaningful coverage. Automatic infl ation protection is

mandatory. Independent care management agencies must

provide assessment and care plans for the consumer to

access coverage. There are limitations on future rate

increases, and an option that allows you to “step down”

your coverage if your fi nancial situation changes making

it impossible to pay the current premium. You may

designate another person to be notifi ed if you fail to pay

premiums within 30 days of the due date. In the event

that you will later need to apply for Medi-Cal benefi ts, one

dollar of your assets will be protected for every dollar a

Partnership policy has paid out in benefi ts.

You must be a California resident when you purchase a

Partnership approved Long-Term Care Insurance policy,

but you may use the benefi ts outside of California. When

and if you would need to apply for Medicaid (Medi-Cal in

California) and take advantage of the asset protection,

you must be a California resident to protect your assets

under this contract.

Insurers are required to document the long-term care

benefi ts that have been paid on your behalf and to verify

the amount of assets that have been protected. A report

is sent quarterly to the policyholder showing what benefi

ts apply to the asset protection.

When there is a couple and one spouse must go into

a nursing home and the other spouse remains in the

community, the community spouse may retain a certain

amount of assets ($101,640 in 2007) and a certain

amount of monthly income ($2,541 in 2007) without

affecting the eligibility for Medi-Cal of the nursing home

spouse. When the nursing home spouse has a Partnership

LTCI policy, s/he may maintain additional protected

1. Do not let a stranger come into your

home for any reason.

2. Do not hire any home care employee

(personal care attendance, housekeeper,

etc.) without a skip trace and criminal

background investigation being completed,

drug testing and personal and

employment references checked.

3. Be wary of employing an individual who

does not have ‘roots’ within the community.

4. If you are using a third-party employer

to provide a personal care attendant,

make sure they complete a skip trace and

criminal background investigation, drug

testing and reference checking on their

employees and provide active supervision

as part of their service.

5. Make sure the third –party employer has

a process requiring approval by a designated

family member and the employer

before any gift is given.

6. Secure your jewelry, credit cards and statements,

banking records and checkbook.

7. If an employee, yours or any third party

employer, is given cash for purchases,

make sure there is reconciliation process

to ensure that all cask transactions are

documented with receipts and there are

appropriate accounting controls in place.

8. If a home care worker starts to talk

about money problems or displays an

inappropriate interest in your fi nancial

affairs, bring this to the attention of your

family or trusted advisor. If the home

care worker is an employee of an agency,

make sure they are made aware of your


9. Do not give anyone your ATM card and PIN.

10. Do not give anyone a credit card to use

and allow them to sign your name for the


11. Shred any mail that can be used to steal

your identity.

12. Use direct deposit for all payments made

such as Social Security, dividends, annuity

payments, or pension income.

Financial Matters

assets equal to the qualifi ed benefi ts that have been paid

by the Partnership policy. This is in addition to the assets

allowed to the community spouse.

Policies should be purchased to cover only the amount of

assets that need to be protected. The minimum coverage

is $140 per day for one year ($51,100).

Two types of policies are offered by the Partnership.

Nursing Home and Residential Care Facility for the

Elderly policies will cover care in a nursing home or

a residential care facility. The second type of policy

is Comprehensive Policy which covers nursing home,

residential care facility, and home care benefi ts in the

policyholder’s home.

Evaluating and planning for your long-term care needs

is very complex and is something that each individual

should take enough time to understand the many options

that are available. The California Partnership for Long

Term Care insurance is only one option that a person

may wish to consider.

If you have further questions about assessing your

needs for long-term care insurance and other methods

of planning for these needs, you may contact the Health

Insurance Counseling and Advocacy Program (HICAP) to

meet with a HICAP counselor to discuss your individual

questions. This is a free service and counseling is done

by trained, registered HICAP volunteer counselors in local

communities throughout San Luis Obispo County. You

may make an appointment by calling 800-434-0222.

What Can Seniors Do To Prevent Elder Abuse?

13. Do not make donations over the telephone.

Always ask for information to be

sent to you before you decide to make a


14. Do not respond to a telephone solicitation

to purchase anything. Do not be

afraid to tell the solicitor to take your

name off their list and then hang up.

15. Do not respond to a telephone call that

informs you are a ‘winner’ of a prize and

you need to send a processing fee for the

prize to be awarded.

16. Do not purchase home repairs from an

individual who just happened to be in

your neighborhood and noticed that your

home needed something.

17. If you home needs repairs, make sure

you get multiple bids before making a

decision. Do not prepay for repairs. Only

pay when the work has been completed

to your satisfaction.

Source: Home Instead Senior Care, Santa Barbara


Financial Matters


The leading national industry organizations

that can offer referrals for

fi nancial planning services are:

Financial Planning Association

4100 E. Mississippi Ave.

Denver, CO 80246-3053


Fax 303-759-0749

Certifi ed Financial Planner

Board of Standards, Inc.

1670 Broadway # 600

Denver, CO 80202


Fax 303-860-7383

Consumer Line- 888-487-1497

County of San Luis Obispo

For Supplemental Security Income, Food

Stamps, Medi-Cal

Department of Social Services offi ces

are located at:

3433 S. Higuera St.

San Luis Obispo, CA 93401


Fax 781-1846

9415 El Camino Real

Atascadero CA 93422


Fax 461-6036

Susan Polk Insurance

1086 E. Grand Ave

Arroyo Grande, CA 93420


Fax 474-2134

1130 Napa Ave.

Morro Bay, CA 93442


Fax 772-6547

530 12 th St

Paso Robles, CA 93446


Fax 237-3115

Consumer Credit Counseling


1547 Grand Ave

Grover Beach, CA 93433


Free Counseling by appointment

Santa Maria and Grover Beach

offi ces. For appointment: 800-540-


Debtors Anonymous Support


Information Hotline 415-522-9099

Peer group that follows the 12-step

method for mutual help in recovering

from compulsive indebtedness.



Health Insurance Counseling and Advocacy


528 South Broadway

Santa Maria, CA 93454



Fax – 925-9555

Social Security Administration

San Luis Obispo District Offi ce

3240 S. Higuera St.

San Luis Obispo, CA 93401



Fax 544-7286

Offi ce Hours: 9 am-4 pm

Phone Hours: 10 am - Noon, 1-3 pm

Monday through Friday

Taxes/Homeowner’s & Renter’s


Federal: Internal Revenue Service

2384 Professional Parkway

Santa Maria, CA 93455


800-829-3676 (tax forms)

800-829-1040 (information and problem


800-829-4059 (TTD)

State: Franchise Tax Board

3005 Spring St., Ste. 574

Los Angeles, CA 90013


800-822-6268 (TTD)

For Homeowner’s and Renter’s

Assistance call 800-868-4171

State Controller

PO Box 942005

Sacramento, CA 94250-2005


Veterans Service Offi ce

801 Grand Ave

San Luis Obispo, CA 93401


Fax 781-5769

Good nutrition enhances a person’s health and well

being. A good diet can also prevent some chronic diseases

and minimize the impact of others. These include: diabetes,

high blood pressure, osteoporosis, heart disease,

some kinds of cancer and digestive problems. If getting

groceries or preparing a variety of healthy foods is a

problem, the resources in this Guide may be of help.

This section includes information on grocery shopping

assistance, lists of places to eat with others, information

about home delivered meals, supplemental food and food

pantries, and sources of nutrition information. Senior

Information and Assistance programs maintain a list of

stores in your area that deliver, and of errand services

that do your shopping for you. Homemaker Programs

can sometimes assist with shopping.

Hot lunches are available in San Luis Obispo County

to persons age 60 and older and their spouses. Sites

provide a hot nutritious meal at lunch time. Reservations

are required. Meals are available at no cost; a donation

is suggested. Transportation may be available–call the

nearest site.

Food and Nutrition

Home delivered meals are also available for frail, homebound

persons age 60 and over and their spouses. Services

vary so be sure to ask the provider agency if they

provide meals on weekends, holidays and what is their

delivery schedule. Some programs provide a second cold

meal when the hot meal is delivered. Some programs

have a set charge and others accept a donation. Some

programs send weekend meals with the Friday delivery.

Several local programs provide supplemental foods.

Food Bank Coalition of San Luis Obispo County provides

food for those in need by obtaining surplus food

for distribution through its member agencies. No food is

provided for individuals at Food Bank offi ces. Call Food

Bank for a referral to sites nearest you. Many of the

programs that provide groceries appreciate the donation

of used grocery bags, both paper and plastic of all sizes.

Take your spare bags to the food distribution site nearest


The Food Bank Coalition of San Luis Obispo County operates

a Brown Bag program. This program distributes

food to low-income persons over the age of 60 with a

limited income at sites throughout the County. The Bags

include nutritious food items. A donation is accepted.

Determine Your Nutritional Health

The warning signs of poor nutritional health are often overlooked. Use this checklist to fi nd out if you or someone

you know is at risk for a poor diet. Read the statements below. Circle the number in the Yes column for

those that apply to you or someone you know. For each yes answer, score the number in the box. Total the

nutritional score.


I have an illness or condition that made me change the kind and/or amount of food I eat. 2

I eat fewer than 2 meals a day. 3

I eat few fruits or vegetables, or milk products. 2

I have 3 or more drinks of beer, liquor or wine almost every day. 2

I have tooth or mouth problems that make it hard for me to eat. 2

I don’t always have enough money to buy the food I need. 4

I eat alone most of the time. 1

I take 3 or more different prescribed or over-the-counter drugs a day. 1

Without wanting to, I have lost or gained 10 pounds in the last 6 months. 2

I am not always physically able to shop, cook and/or feed myself. 2


If your score is:

0-2 Good. Recheck your nutritional score in 6 months.

3-5 You are at a moderate nutritional risk. See what can be done to improve your eating habits and

lifestyles. See services in this directory that may be of help. Recheck your score in 3 months.

6 or more You are at high nutritional risk. Bring this checklist the next time you see your doctor or other

health care provider. Ask for help to improve your nutrition.

This Nutritional Screening tool was developed by the Nutrition Screening Initiative, a project of the American Academy of

Family Physicians, The American Dietetic Association and the National Council on the Aging.


Food and Nutrition


Grocery Shopping Assistance

Cambria’s Anonymous Neighbors



Provides local shopping service

for residents of Cambria and San


SLO Fresh Market

1285 Laurel Lane

San Luis Obispo, CA 93401


Delivers on Thursday. Call by 10

am for delivery by 5 pm Delivery

fee of $15 for a minimum purchase

of $25. Delivery in the City

of San Luis Obispo only.

Scolari’s Market

1321 Johnson Av.

San Luis Obispo, CA 93401


Assisted shopping upon request.

Soto’s Market

2244 Main St.

Cambria, CA


$3 charge. $25 minimum order.

M-F call before 11 am.

Shopping Cart, Inc.

PO Box 3843

Paso Robles, CA 93447


Fax 226-8619

Shopping and home delivery

services to elderly, disabled and

homebound persons in Paso

Robles area. Suggest fee donation

of $5.

Home-Delivered Meals

Cambria’s Anonymous Neighbors



Home-delivered meals to clients in

Cambria or San Simeon who are in

need or have recently been released

from a hospital or nursing home on

a short-term basis.

Five Cities Meals on Wheels

PO Box 3151, 189 Windward

Pismo Beach, CA 93449


Delivers meals M-F in the Five

Cities area.

San Luis Obispo Meals on



Delivers meals M-F to any homebound

person. Hot meals delivered

daily including holidays except

Thanksgiving and Christmas. No age


Senior Nutrition Program of

San Luis Obispo County

2180 Johnson Ave.

San Luis Obispo, CA 93401


Fax 541-5631

For information about services

call the nearest site:

Atascadero 466-2317

Cambria 927-1268

Los Osos 528-6923

Morro Bay 772-4422

Nipomo 929-1066

Oceano 489-5149

Paso Robles 238-4831

San Luis Obispo 543-0469

Santa Margarita 438-5854

Hospital Meal Programs

French Hospital Medical Center

1191 Johnson Av.

San Luis Obispo, CA 93401


Evening meals 4-6 pm Price varies

with selection.

Sierra Vista Hospital

1010 Murray Av.

San Luis Obispo, CA 93405


Evening meals 5-6:30 pm Price

varies with selection. Discount for


Twin Cities Hospital

1100 Las Tablas Rd.

Templeton, CA 93465

434-4546 Kitchen


Evening meals 5-7 pm, 7 days a

week. Discount for seniors

Meals in a Community Setting

Peoples Kitchen

43 Prado Rd,

San Luis Obispo


Free meal in San Luis Obispo;

Noon Monday - Sunday.

South County Peoples Kitchen

Assembly of God Grover Beach

Fellowship Hall

946 Rockaway

Grover Beach, CA 93433


Free meal 12-1 pm Mon-Sat, 1-2

pm on Sun.

Senior Nutrition Program of

San Luis Obispo County

2180 Johnson Ave.

San Luis Obispo, CA 93401


Hot lunches are provided to seniors 60

and over at sites. A suggested donation

of $2.75 is requested but all seniors

are welcome regardless of ability

to donate. Donations are voluntary,

anonymous and confi dential.


Atascadero Senior Center

5905-C East Mall

Atascadero, CA 93422



St. Paul’s Episcopal Church

2700 Eton Rd.

Cambria, CA 93428


Los Osos

South Bay Community Center

2180 Palisades Av.

Los Osos, CA 93402


Morro Bay

Senior Citizen’s Center

1001 Kennedy Blvd.

Morro Bay, CA 93442



Senior Citizens Club

200 E. Dana St.

Nipomo, CA 93444



Central Coast Senior Center

1580 Railroad Av.

Oceano, CA 93445


Paso Robles

Paso Robles Senior Activity Center

270 Scott St.

Paso Robles, CA 93446


San Luis Obispo

Anderson Hotel

955 Monterey St.

San Luis Obispo, CA 93401


Santa Margarita

Santa Margarita Senior Citizens


2210 H St.

Santa Margarita, CA 93453


Nutrition Information

American Cancer Society

1428 Phillips Ln, Ste. 201

San Luis Obispo, CA 93401


Fax 543-1515

American Diabetes Assoc.


American Dietetic Association

Consumer Nutrition Hotline


Diabetes & Nutrition

Education Center

Education Program

295 Posada Lane #C

Templeton, CA 93465


American Heart Association

P.O. Box 1071

San Luis Obispo, CA 93406


Fax 549-9627

Consumer Product Safety


UC Cooperative Extension

Farm Home Advisor

2156 Sierra Way, Suite C

San Luis Obispo, CA 93401


Fax 781-4316

Food Safety and Inspection


Meat and Poultry Hotline (USDA)


Food and Drug Administration

Offi ce Consumer Affairs

5600 Fishers Lane

Rockville, MD 20857


Food and Nutrition Information


French Hospital Medical Center

1191 Johnson Av.

San Luis Obispo, CA 93401


Diabetes Education for seniors. Call

for current program schedule.

Hospital Dietitians

Call your local hospital and ask to speak

with a clinical dietitian. Ask about nutrition

education services they offer.

USDA/Center for Nutrition

Policy & Promotion

3101 Park Center Dr., 10th Floor

Alexandria, VA 22302-1594


Fax 703-305-3300

Community Resources

Cambria’s Anonymous

Neighbors (CAN)


Distribution of USDA and Food

Bank of SLO County surplus food

to eligible families and individuals

in Cambria and San Simeon.

Distribution is scheduled on the

1st Thursday of each month from

7:30 am to 8:30 am at the Joslyn

Recreation Center. Home delivery

is available to ‘shut ins.’

Food and Nutrition

Five Cities Christian Women’s

Food Distribution

192 B South 9th St. (POB 756)

Grover Beach, CA 93483


473-3324 (Site)

Provides a free bag of groceries

for home cooking. 2-4 pm M-F,

except Memorial Day, July 4th,

Labor Day, Thanksgiving, Christmas

& New Year’s

Food Bank Coalition of SLO


PO Box 2070

Paso Robles, CA 93447



Fax 238-6956

Offers several programs to distribute

food to low-income residents

in SLO County:

Brown Bag – Provides weekly

grocery bags of food directly to

low and very low-income seniors

through 14 neighborhood distribution


Harvest Bag – Volunteers distribute

a bag of groceries to qualifying

low-income persons of all ages

USDA Emergency Food Assistance

Program – Provides quality nutritious

food to thousands of qualifi

ed very low-income individuals

through 16 household distribution

sites and to sites where prepared

meals are served

Grass Roots II

Mailing address:

PO Box 426

San Luis Obispo, CA 93406

Site address:

11545 Los Osos Valley Road

San Luis Obispo, CA 93401


Emergency food pantry, Community

clothes closet, Household items

& furniture. Usual offi ce hours:

10-2 M-F (call 1st)


Food and Nutrition

Loaves and Fishes of Atascadero

5411 El Camino Real

Atascadero, CA 93422


9 am - 4:30 pm Tu & Th

Provides free groceries. 1-3 pm


Loaves and Fishes of Paso


2650 Spring St.

Paso Robles, CA 93446


2-4 pm M-F; Tu & Th 5:30-7 pm

Provides groceries. 2-4 pm M-F;

Tu & Th 5:30-7 pm Closed major


The Salvation Army - Morro


540 Quintana

Morro Bay, CA 93442


Distributes groceries 1-4 pm M-F.

Limit is once per client monthly.

The Salvation Army- Nipomo

726 W. Tefft

Nipomo, CA 93444


Distributes groceries 10 am-1 pm


The Salvation Army- Oceano/

Grover Beach

1866 Beach St. POB 662

Oceano, CA 93445


Distributes groceries Tu-Th Call

for time. Disabled Seniors in 5

Cities area can come in once a


The Salvation Army - San Luis


815 Islay St, Corner of Islay & Chorro

San Luis Obispo, CA 93401


Distributes groceries. Limit is a

monthly food box. Need Application,

Drivers License & Social

Security Card to receive food.


Web Resources

Administration on Aging website

which provides information and

references for older adults

Information and brochures such

as ‘Growing Older, Eating Better,’

‘Eating for a Healthy Heart,’ ‘Keep

your Food Safe.’

Website of the American Dietetic

Association with fact sheets, reading

lists and nutrition information.

Amdal In-home Care

Remain at home with a little help from...

Let us help you care

for your loved one.

Free In-Home Consultation

Professional, Trained Caregivers

Occasional Visits to Round-the-Clock


Personal Care

Alzheimer’s Care

End-of-Life Care

Light Housekeeping

Call Toll-Free: 888-798-0008

Healthy Meal Preparation

Transportation to Appointments

Local: 805-464-0108

Medication Reminders


Compassionate In-Home Care Since 1999

Locally Owned and Operated Insured Dependable Courteous

Chronic disease and/or frailty may accompany

advanced age. As a result, an older person may become

unable to perform tasks of self-care or daily living. The

need for increased care often begins during a medical

crisis. Basic information that should be easily available


· Social Security number,

· Medicare ID number,

· Insurance company names policies and numbers,

· Doctors’ names and numbers,

· Lists of medications and allergies,

· Family medical history, and

· Lifestyle information (smoking, alcohol use, caffeine,


Sometimes changes in circumstances require a change

in primary physician. In selecting a doctor, consider

some of the following:

· Comfort and thoroughness of communication between

doctor and patient;

· Availability of enough time to answer all questions and

consider all choices;

· Agreement of doctor and patient to support the

patient’s wishes regarding medical procedures and

end-of-life issues;

· Agreement on a philosophy about medications and

their use; and

· Backup for the doctor if unavailable.

Frailty occurring in older adults may be physical or

mental. Physical frailty can be a result of a stroke, a fall,

or chronic disease. It can also be the result of a loss of

hearing or vision. Mental deterioration can start with

memory loss, confusion, diminished judgment, attention

and learning. Diseases of the brain, such as Alzheimer’s

disease, Parkinson’s disease, brain tumors and conditions

such as stroke, brain injury, and hydrocephalus

can result in progressive loss of brain function. It is

important to get a thorough evaluation to determine

correct diagnosis and proper treatment. Some mental

deterioration can be reversed or slowed.

Types of Facilities for Medical Care

Acute Care Hospitals:

These facilities provide the highest level of care. They

are staffed 24 hours with physicians and nurses. The

costs of these facilities is usually several hundred dollars

a day and are most often paid for through Medicare,

Medi-Cal or private insurance.

Health Services


These health care sites are staffed by groups of doctors and

other health care professionals. Services may include adult

immunizations (diphtheria, tetanus boosters, seasonal fl u

vaccine, pneumococcal vaccine and foreign travel vaccines),

cancer screening (Pap Smear), communicable disease control,

tuberculosis control and sexually-transmitted disease

treatment. Services are generally available Monday through

Friday, 8 am - 5 pm

Urgent Care Centers

These centers have extended daytime hours every day of

the week. Appointments are suggested but not required.

These centers are designed to serve those with urgent

health problems not needing the services of a hospital

emergency room.

Skilled Nursing Facilities (SNF)

Often referred to as ‘nursing homes’ or ‘convalescent

hospitals,’ these facilities offer both rehabilitation care

and long-term care. They are staffed 24 hours a day by

registered or vocational nurses. SNF’s provide medical,

nursing, dietary, pharmacy and activity services as

prescribed by the patient’s physician. In addition, physical,

occupational and other therapies can be provided.

The State Department of Health Services licenses these


What to Look for in a Nursing Home

You cannot gauge the quality of a nursing home without

making at least one–and preferably several–personal visits.

Walk around the facility and grounds to see how well they

are maintained, how comfortable the residents seem and

how the staff interacts with them. You may want to review

and take a checklist when you visit the nursing home or call

the staff for more information.

Find Out What the Experts Say

When considering any nursing home, ask to see the most

recent annual state licensing report on the facility. You

can also get information regarding the facility’s licensing

history at (click on Nursing Home

Compare) or call 800-Medicare. The reports and any

citations are also available at the Long Term Care Ombudsman

offi ce for all San Luis Obispo County facilities.

Placement Assistance

Long Term Care (LTC) Ombudsman Services provides

information and assistance to persons who are faced

with making decisions about appropriate levels of care,

available facilities and other concerns having to do with

placement of a friend or family member. They can answer

questions that you may have about long-term care, provide

a list of care facilities in San Luis Obispo County, and

give referrals to other counties and Alzheimer facilities

state-wide. The LTC Ombudsman service also provides


Health Services

advocacy for facility residents, information about Advance

Health Care Directives and witness the forms for care

facility residents.

As much as possible, it is important to involve the older

person in the decision-making process. If nursing home

care is the best solution, enlist the help of your physician

and any friends or relatives who have used nursing

home services in your area. Call the Long Term Care

Ombudsman or the Area Agency on Aging for lists of all

facilities in SLO County as well as a checklist to use in

making a selection.

Local business are available that provide free placement

assistance through tours of local facilities and provision of

a Guide for Senior Living.

Uncover Any Hidden Costs

Nursing homes bill residents for two types of charges:

daily rates for room, board and some nursing services;

and extra charges for any service not included in the

basic rate, such as therapies, wheelchairs, dental care,

hand-feeding or care for incontinent residents.

It is important to know that federal regulations require

any nursing home that participates in Medicare or Medi-

Cal to provide complete information about basic rates

and all extra charges.

Find out whether your private health insurance covers

any or all of the costs of nursing- home care; most do

not. If, however, you are counting strictly on Medicare or

Medi-Cal, be certain you know exactly what services will

and will not be covered before you sign a contract with

any nursing home.

HICAP (Health Insurance Counseling and Advocacy Program)

can assist you in understanding your insurance

policy. Contact them for free one on one counseling.

HICAP has counseling sites throughout San Luis Obispo


What Happens If the Money Runs Out?

Nursing homes that are licensed for Medicare and Medi-

Cal cannot require residents to move out if savings are

exhausted and they qualify for Medi-Cal. It is wise to contact

your local social services offi ce as soon as possible to fi nd

out the requirements for Medi-Cal eligibility. To learn more

about eligibility for Medicare/Medi-Cal coverage of nursing

homes, see Financial section. LTC Ombudsman can help

with improper eviction.

Admission Agreement

Know the Contents of Your Contract

The admission agreement between a nursing home and its

residents constitutes a legal contract. Older persons and

their families should understand fully all of the agreement’s

provisions, including the right to negotiate new terms and

their right to sue if the agreed terms are violated. A lawyer’s


review of any nursing home agreement before it is signed

can point out possible future problems.

Nursing homes usually require that someone sign as

Responsible Party for the resident. This is generally the

person checking the resident into the nursing home. This

person can be the resident, a spouse or other member

of the family, a friend or an associate. The Responsible

Party is usually the fi rst person contacted if the resident

has a change in condition or an emergency. This is not

the same as Cosigning. Generally, the Responsible Party

is not required to pay any costs to the facility. Review the

admissions agreement to be certain that you are not also

signing as a Cosigner which is not a legal requirement in

California. Signing as a Cosigner may obligate you to pay

for any costs not covered by insurance or the resident’s

private funds.

In even the most reputable nursing homes, residents

have complaints about services or living conditions. The

resident and/or a family member should fi rst discuss the

complaint with the nursing home’s staff. Often the complaint

can be resolved quickly. If not, contact the local

LTC Ombudsman whose role is to resolve problems in the

nursing home.

Rehabilitative/Therapeutic Services

Rehabilitation centers provide professional restorative care

designed to help people who have been disabled due to

illness, accident, or injury. Rehabilitation services fall into

three categories: (1) inpatient hospital care, (2) inpatient

transitional care (not available in San Luis Obispo County),

(3) outpatient care (the patient visits the facility for treatment

but does not stay overnight), and (4) home health

services or home health care (treatment is given in the

patient’s home).

Medicare may pay for medical rehabilitation costs if the patient

has the potential for rehabilitation, the expectation for

improvement is reasonable and certain types of skilled care

are required. Medicare Part A covers inpatient services;

Part B covers 80% of outpatient costs and in home services.

A physician’s referral is required. Medicare covers the full

cost of in-home visits by rehabilitation therapists when the

patient is homebound, has rehabilitation potential and the

agency making service available is a Medicare Certifi ed

Home Health Agency.

EOC Health Screening

Provides screenings for blood pressure, anemia, hemoccult

stool test, blood sugar levels, total cholesterol (lipid panels

by appointment only) and nutritional counseling at locations

throughout the county. Also provides glaucoma and hearing

testing by eye and hearing specialists. Health education,

nutrition information and supportive counseling and referrals

are also available.


This Directory is divided into three


I. General Sources of Information

and Services

II. Hospitals

III. Clinics

IV. Special Programs

V. Skilled Nursing Facilities

I. General Sources of

Information and Services

AIDS Support Network

1320 Nipomo St.

San Luis Obispo, CA 93401


Fax 781-3664

Alzheimer’s Association

3480 S. Higuera, Ste. 120

San Luis Obispo, CA 93401


Fax 784-9400

American Cancer Society

San Luis Obispo Unit

1428 Phillips Lane #201

San Luis Obispo, CA 93405


Fax 543-1515

Mission Oaks Unit

274 Heather Court, Ste. A

Templeton CA 93465


Fax 434-3947

American Lung Association

550 Camino El Estero #100

Monterey, CA 93940


American Red Cross

225 Prado Road, Ste. A

San Luis Obispo, CA 93401


Fax 544-1921

Gentiva Health Services

Arthritis Foundation

2253 Las Positas Ste A

Santa Barbara, CA 93105



Fax 687-1094

United Blood Services of

Central Coast

4119 Broad Street

San Luis Obispo, CA 93401


Health Services

Economic Opportunity


Senior Health Screening

1411 Marsh St., #201

San Luis Obispo, CA 93401


California Department of

Public Health

Licensing and Certifi cation

1889 N Rice Ave, Ste. 200

Oxnard, CA 93030


What is home healthcare?

Home healthcare, simply put, is healthcare delivered in a patient’s home.

Home healthcare services may include nursing, therapy and personal care after

a hospital stay or your doctor may refer you to home health.

Bring great healthcare home with Gentiva

Home healthcare is the foundation of what we do. Gentiva coordinates numerous

aspects of patient care and offers a full range of in-home services by our

quality nursing staff. Our homecare services include:

Nursing Cardiac Care Disease and Pain Management

Physical, Occupational and Speech Therapy

Infusion Nursing Wound Care

Gentiva also offers a number of innovative specialties

designed and administered by experts, including:

Orthopedics – Gentiva Orthopedics is the innovative program that

brings post-operative care of joint replacement and other orthopedic

patients home.

Post Stroke Rehabilitation – our Home Rehabilitation Team helps

patients regain optimal health and functional ability in the comfort of

their home.

Fall Prevention – Gentiva Safe Strides can get you on the road to

recovery so you can begin life again without the fear of falling.

Choosing the right homecare company is an important decision. That’s why

you should ask your doctor about Gentiva. For over 20 years, we’ve been

providing exceptional care and uncompromising service

to the residents of the Central Coast.

Gentiva is a Premier Member of the national

Home Healthcare Quality Improvement program.

SLO County Santa Maria Orcutt

805.544.4402 or 800.491.4409


Health Services


Fax 604-2997

California Department of


3220 S. Higuera, Ste. 102

San Luis Obispo, CA 93401


Fax 542-4682

Job preparation and job maintenance

for disabled persons

includes supplying assistance

equipment as needed for daily

living when prescribed by an M.D.

In home independent living skills

are also taught for blind persons

and seniors with disabling medical

conditions such as arthritis or


San Luis Obispo County Public

Health Agency

Immunizations, public health issues,

information and referral

San Luis Obispo Offi ce

2191 Johnson Ave

San Luis Obispo, CA 93401


Fax 781-5543


Paso Robles Offi ce

723 Walnut Drive

Paso Robles CA 93446


Fax 237-3057

Morro Bay Offi ce

760 Morro Bay Blvd.

Morro Bay, CA 93442


Fax 772-0520

Grover Beach Offi ce

286 S. 16 th St.

Grover Beach, CA 93433


Fax 474-7473

Central Coast Dental Society

1502 Higuera St.

San Luis Obispo, CA 93401


Fax 544-2197

Referrals to dentists that offer

reduced rates for low income


HICAP (Health Insurance

Counseling and Advocacy


528 South Broadway

Santa Maria, CA 93454


Provides one-on-one counseling to

understand Medicare and health

and long-term care insurance



Medi-Cal Dental Care

Dentist Referral


Hearst Cancer Resource


81 S. Higuera St. Ste 200

San Luis Obispo, CA 93401


Information on cancer & related

topics and family support services

such as counseling, coaching and

an Appearance Center. Affi liated

with French Hospital.

HIV Care Consortium

PO Box 1489

San Luis Obispo, CA 93406


466-1262 x5540

Information on

HIV- and AIDS-related issues

Kidney Foundation,

Central Coast


San Luis Obispo County

Medical Society

3165 Broad St, Ste. 110

San Luis Obispo, CA 93401


Fax 544-3035

Medical Board of California

Complaint Unit

1430 Howe Ave

Sacramento, CA 95825-3226


National Multiple Sclerosis


Channel Island Chapter

14 W. Valerio St

Santa Barbara, CA 93101



Fax 563-1489

Muscular Dystrophy


350 S. Hope Ave Ste. A104

Santa Barbara, CA 93105


SLO Hep C Project

1320 Nipomo St.

San Luis Obispo, CA 93401


Fax 781-3664

II. Hospitals

Twin Cities Community Hospital

1100 Las Tablas Rd.

Templeton,CA 93465


French Hospital Medical Center

1911 Johnson Ave

San Luis Obispo, CA 93401


Sierra Vista Hospital Medical


1010 Murray Ave

San Luis Obispo, CA 93405


Arroyo Grande Community


345 S. Halcyon

Arroyo Grande, CA 93420


III. Clinics

Community Health Centers

Provide comprehensive health

care services to all local residents

including primary medical care,

dental care and special programs.

Federally-qualifi ed health centers.

Special pharmacy discount program

for those on Medicare.

Arroyo Grande

336 S. Halcyon

Arroyo Grande, CA 93420


Fax 481-1017

1057 Grand Ave

Arroyo Grande, CA 93420


Fax 481-7097


5575 Capistrano Ave.

Atascadero, CA 93422


Fax 792-1485


2515 Main St #B


Fax 927-0354


1981 Cienega St


Fax 270-0030

Morro Bay

660 Harbor Blvd.


Fax 771-8494

Nipomo Offi ce

150 Tejas Place

PO Box 430


Fax 929-6440

Paso Robles

345 Spring St.


Fax 238-0165

Long Term Care Ombudsman

Health Services

San Luis Obispo

1551 Bishop St., Bldg. A-110


Fax 269-1585


1050 Las Tablas Road, #16

Templeton, CA 93465


Fax 434-1659

Urgent Care Centers


283 Madonna Rd., Ste. B

San Luis Obispo, CA 93405


Fax 549-8743

Med-Works Care Center

350 Posada Lane

Templeton, CA 93465


Cuesta Family Medical Center

5920 West Mall

Atascadero, CA 93422


North County Care

636 Spring St

Paso Robles CA 93446


Veterans’ Outpatient Clinic

1288 Morro St. #200

San Luis Obispo, CA 93401


Long Term Care Ombudsman

Services of SLO County

Promoting the highest quality of care for residents.

How Can We Help?

• Advocacy, Complaint Investigation & Problem

resolutions in long term care facilities

• No fees for services

• Placement information for families

• Monitoring visits made to facilities regularly

to ensure high quality of care

• Witnessing of Advance Health Care Directives

Phone: (805) 785-0132

3232 South Higuera, Suite 101B

San Luis Obispo, CA 93401

(across from Social Security, near DMV)


Health Services

IV. Special Programs

Lymphedema Therapy


Able Therapy Services

1061 Murray St

San Luis Obispo, CA 93405


Fax 782-9700

Family Home Care

Nursing Home Placement


Central Coast Senior Placement


6064 Lewis Lane

San Luis Obispo, CA 93401


Fax 541-4362

Long Term Care Ombudsman


3232 S. Higuera, Ste. 101B

San Luis Obispo, CA 93401


Fax 785-0134

800-231-4024 (after hours crisis)

Senior Living Consultants

3165 S. Broad St., Ste. 114

San Luis Obispo, CA 39401


Fax 545-5906

Physician Referral

San Luis Obispo County

Medical Society

3165 Broad St., Ste.110

San Luis Obispo, CA 93401


Fax 544-3035

The Medical Society will refer you

to physicians of various specialties

who are members of the Society.

You may call your insurance carrier

for a list of participating physicians

on your plan. Most insurance companies

also have web sites with this


A directory of Physicians/Suppliers

who accept Medicare Assignments

is available by calling your Medicare


V. Skilled Nursing Facilities

Arroyo Grande Care Center

1212 Farroll Ave.

Arroyo Grande, CA 93420



Fax 481-1534

Arroyo Grande Transitional


345 S. Halcyon Rd.

Arroyo Grande, CA 93420


Fax 473-7618

Bayside Care Center

1405 Teresa Drive

Morro Bay, CA 93442


Fax 772-2536

Cabrillo Convalescent Hospital

3033 Augusta Street

San Luis Obispo, CA 93401


Fax 544-1929

Country Care Convalescent


14900 El Camino Real

Atascadero, CA 93422


Fax 438-4405


Danish Convalescent Hospital

10805 El Camino Real

Atascadero, CA 93422


Fax 466-6007

Mission View Health Center

1425 Woodside Drive

San Luis Obispo, CA 93401


Fax 545-8216

San Luis Transitional Care

1575 Bishop Street

San Luis Obispo, CA 93401


fax 545-7564

Vineyard Hills Health Center

290 Heather Court

Templeton, CA 93465


Fax 434-3065

Housing which is affordable, available and adequate

is extremely limited in San Luis Obispo County. This section

describes housing options, levels of care and programs

available to assist you with your housing needs.

Independent Living

Low-Cost Rentals

Federally-Subsidized Housing

The Housing Authority of the City of San Luis Obispo

develops and manages federally-fi nanced public housing

projects and provides these units on a rental basis to

eligible low-income persons and families. These public

housing developments are located only in the City of San

Luis Obispo.

The Housing Authority also administers the Section 8

Housing Assistance Payments Program throughout the

County of San Luis Obispo. This program provides rental

assistance to very low-income individuals and families

through either housing certifi cates or vouchers. The

Housing Authority has a long waiting list for this program

and enrollment is not always available.

A listing of independent living facilities targeted to senior

citizens is available from the Area Agency on Aging

at 1-800-510-2020.

Waiting List Tips

Many apartment projects, both subsidized and

non-subsidized, have long waiting lists. Don’t be

discouraged! If they will take your name, give it.

Waiting lists sometimes move surprisingly fast.

Being number 400 on a list doesn’t necessarily

mean that there are actually 400 people ahead of

you. Many people have already found a place to

live, moved out of the area or are no longer interested

in the apartment.

1. There is no limit to the number of waiting lists

you can put your name on. It is best to sign up on

several lists to increase your likelihood of receiving


2. Make sure that you keep the project informed of

your current address and telephone number. One

reason lists move quickly is that people cannot be

reached easily when there is a vacancy.

3. Check back regularly, but don’t be a pest. Let them

know you are still interested.

Shared Housing

Due to rising housing costs, a low vacancy rate and the

physical diffi culty of one person maintaining a home by

himself or herself, home sharing by two or more people

is becoming increasingly practical. A local resource to

Housing Options and Levels of Care

check is Cuesta College and Cal Poly. Consider some tips

on fi nding a shared housing situation.

Tips on Shared Housing

1. Spread the word among your friends that you are

looking for a roommate or a room in someone’s

house. It’s possible that they know of someone who

can help you.

2. Look in the classifi ed ads in your local newspaper

under “Roommates” or “Situations Wanted.” People

are sometimes willing to exchange services such as

cooking and cleaning for rent.

3. If you choose to advertise for a roommate, it is wise

to rent a post offi ce box for replies from prospective

roommates. Ask for references and check them.

4. Be clear with applicants about what lifestyles and

behavior are acceptable to you.

5. You may consider drawing up a contract specifying

such practical matters as when the rent is due,

cleaning deposit information, etc. If you are exchanging

services for rent, outline in writing what

services you expect.

6. The housing offi ces at the colleges sometimes have

students listed who are offering a service in exchange

for rent. They may also provide to student

renters a list of persons who have rooms available

in their home. Best time to call is prior to the beginning

of school terms. Occasionally a foreign student

looking for long-term housing prefers living with a

senior citizen for a stable and quiet atmosphere.

Housing and Long-Term Care

The housing industry has responded to the need for

enhanced housing services–such as dining room meals,

housekeeping and transportation–by developing housing

facilities that provide these amenities. There are differing

degrees of amenities providing options for consideration.

Some people will stay in their own homes and have

home care services brought to them. Other individuals

will choose to relocate to new housing facilities that

provide the services desired.

Retirement Communities

Retirement Communities are apartment complexes for active

seniors who are interested in group and social events,

but do not need personal or medical care. Often, home

maintenance, housekeeping and meals are provided.

Assisted Living Communities

A special combination of housing and personalized supportive

services offered in a residential setting. Supportive

services may include meals, laundry, housekeeping,

transportation and activities. Residents live in apartments

but enjoy group dining and other activities.


Housing Options and Levels of Care

Residential Care Facilities for the


Residential care facilities for the elderly are licensed

facilities that are usually single family homes where

residents rent out a room, although they can be larger

with hundreds of rooms available.

Also known as “rest homes,” “board and care,” or “retirement

homes,” residential care refers to the facilities

which do not provide medical or nursing care but which

offer room, board, and daily assistance with dressing,

eating, personal hygiene, health maintenance, supervision

of prescribed medication, transportation and other


The facilities are licensed and inspected annually by

the California Department of Social Services. They are

visited at least once a month by the Long-Term Care Ombudsman

Services of San Luis Obispo County.

Nursing Homes/Skilled Nursing


Also known as “nursing homes” or “convalescent hospitals,”

skilled nursing facilities are required to provide

continuous (24-hour-a-day) nursing supervision by

registered or licensed vocational nurses. SNFs provide

medical, nursing, dietary, pharmacy and therapy services

as prescribed by the patient’s physician. In addition

physical, occupational, and other therapies can be

provided. These facilities are licensed by the California

Department of Public Health. In addition, the Long Term

Care Ombudsman program visits the facilities regularly

to check for health and safety issues. You will fi nd more

information about skilled nursing facilities in the Health


The Villages

Why look

anywhere else?

Share the gifts of caring friends,

delicious food and happy memories.

Visit us today!

55 Broad Street · San Luis Obispo, CA 93405

805-543-2300 ·

Lic. #405800467 · Lic. #405800577

Independent Living · Assisted Living · Dementia Care


When Facility Residents Have Complaints,

Who Will Solve Them?

In even the most reputable facilities, residents have

complaints about services or living conditions. The

resident and/or a family member should fi rst discuss the

complaint with the facility’s administration. Often the

problem can be resolved there. If not, contact the local

Long Term Care Ombudsman (785-0132), whose role it

is to mediate problems in the nursing-home or residential

care facility.

Another source of help may be the state agency responsible

for licensing the nursing home or residential

care facility. The State Department of Public Health is

responsible for licensing and certifying Medicare/Medi-

Cal skilled nursing facilities. The State Department of

Social Services, Community Care Licensing Division, is

responsible for licensing and inspecting residential care


Reverse Mortgages

A Reverse Mortgage allows you to borrow against the

equity in your home to provide you with tax-free income.

You continue to own your home and live in it for the life

of your loan. You typically make no loan payments, as

the Reverse Mortgage becomes due only when you sell

your home or move out of it.

A Reverse Mortgage operates in an opposite manner

from a conventional mortgage. With a conventional

mortgage, your equity grows and your debt shrinks as

you repay the lender. In a Reverse Mortgage, your equity

shrinks and your debt grows as the lender pays you.

Money obtained from a Reverse Mortgage can be distributed

in a number of ways:

• As a single lump sum of cash

• As regular monthly payments

• As a credit line that lets you decide

how much and when to draw it

• As a combination of these payment


Why Get One?

A Reverse Mortgage makes sense for

some homeowners. It's a way of cashing

in on that hard-earned equity that

you've been building over the years. It

can provide you with the extra income

you need.

Some homeowners use the money

to repair or remodel their homes.

Some spend it on travel. Others use

the money to pay off debts, medical

expenses or home care. Some want a

line of credit they can draw upon as

needed for unplanned expenses or extra luxuries.

A Reverse Mortgage provides other advantages for some

homeowners, including:

• You get to keep your home. As long as you abide by the

loan requirements, you can never lose your home.

• You can never owe more than the value of your home.

Although your debt grows larger the longer your loan

lasts, it can never grow larger than the selling price of

your home.

• You never have to repay your loan during the life of the


• Your income is not a consideration in obtaining the

loan since you make no payments.

• The money you receive is tax-free, since it is not considered


Why NOT get One?

A Reverse Mortgage is not right for everyone. It can have

signifi cant disadvantages for some homeowners. These

disadvantages need to be carefully weighed against the


Some reasons not to get a Reverse Mortgages include:

• It is more complicated than conventional mortgages

and often not well understood, even by loan and legal


• It could have adverse tax consequences for some homeowners.

• These are very expensive loans and consumers need to

be aware of all the costs.

• It could affect your eligibility for public assistance.

• It could have a negative impact on the estate your

heirs will inherit.

• It could be a bad investment if you

end up defaulting on the loan or

need to move too soon (within a few

years of the loan's closing). Because

a Reverse Mortgage has substantial

start- up costs, the longer you delay

repayment, the better your investment


• Other solutions may be available

and cost much less.

How to Decide?

The best way to decide if a Reverse

Mortgage is right for you is to consult

a Reverse Mortgage professional. The

U.S. Department of Housing and Urban

Development (HUD) can help you fi nd

a HUD -approved Reverse Mortgage

counselor that you should consult be-

Over 10 Years of Service

Charmaine & Nicole

Let us help you

through this very difficult

decision making time

Housing Options and Levels of Care

fore you contact a lender. This is so important that most

lenders will require that you have a certifi cate showing

that you have consulted with a counselor before they will

approve your loan.

HUD-approved reverse Mortgage counselors in California

are with the Consumer Credit Counseling Program at

800-540-2227. If you cannot locate a counselor within

driving distance, you can consult one by telephone.

Not all counselors are equally knowledgeable, so it’s a

good idea to ask them how long they have been doing

Reverse Mortgage counseling and how many clients

they have worked with. Often this counseling is free of

charge, but sometimes a small fee is required (usually

around $75.). However, what you learn from this service

is, as the saying goes, 'priceless'.

A good counselor will:

• Be unbiased, independent and protect your privacy.

• Disclose all your options and help you decide what is

right for you. There will be no pressure to apply for a

Reverse Mortgage.

• Give you a 'personal Reverse Mortgage Analysis' and

a written comparison of all the Reverse Mortgage

programs available in you’re area.

• Provide you with a 'HUD Certifi cate of HECM Counseling'

which some lenders will require before giving a

Reverse Mortgage.

Other Helpful Resource

As you are thinking about whether a Reverse Mortgage

is right for you, here are additional sources of information.

Senior Living Consultants

We Provide Placement Services From Paso

Robles to Northern Santa Barbara County

We are a FREE service that specializes in helping

you and your loved ones find Independent, Assisted

Living and Alzheimer’s Care Retirement Homes.

Senior Living Consultants

A FREE Placement Agency


805-545-5906 fax

3165 S. Broad Street, #114

San Luis Obispo, CA 93401


Housing Options and Levels of Care

AARP Foundation's Reverse Mortgage Education


601 E. Street, NW

Washington, DC 20049


AARP also provides a free consumer's guide on Reverse

Mortgages called 'Home Made Money.' This book

can be read online or printed.

US Dept. of Housing and Urban Development


Washington DC 20410-8000

This website includes information about HECM and

other senior housing issues. It also lists HUD-approved

counselors and lenders.

Consumers Union, West Coast Regional Offi ce

1535 Mission St.

San Francisco, CA 94103


Consumers Union has several publications about Reverse

Mortgages than can be printed from the website.

They also have a 50-page analysis of the advantages

and pitfalls of Reverse Mortgages "There's No Place

Like Home: The Implications of Reverse Mortgages on

Seniors in California."

Other Housing-related Services

Services are available in the community to assist in

areas related to housing needs. These include:

Jan- Stemper-Brown



A landlord, manager or real estate agent cannot refuse

to rent, sell or negotiate with a potential tenant because

of age, race, sex, national origin, religion, marital status,

sexual orientation, physical disability or the presence of

children in the family. File complaints or inquire about

your rights at the State Department of Fair Employment

and Housing by calling one of the toll-free numbers.

The department does not accept complaints through the

internet or by mail.

Homeless Shelters

See Emergency Services section.

Homestead Declaration

Homeowners automatically gain a homestead interest

in their primary residence by law which protects their

equity in the event a creditor seeks to place a lien on the

home to satisfy unpaid debts. If you prepare and record

a declaration of homestead, you may be able to prevent

a forced sale of the home.


Safety repairs and modifi cations are often needed to

maintain older persons in their home in a safe and

secure environment. Home repair services are available

under certain circumstances for older persons through

the Economic Opportunity Commission of San Luis

Obispo County.

Economic Opportunity Commission offers home repair

services to persons aged 60 years of age or older. Provides

general repairs, installing grab bars and wheelchair

ramps, repairing deteriorating porches and steps

and minor plumbing and electrical repairs. Material

costs and labor are based on a donation basis.

Economic Opportunity Commission offers

an Applicant Repair and Replacement

Program in conjunction with

Southern California Gas Company.

Qualifi cations include: Southern California

Gas customer, homeowner and

low income. The Program will repair

or replace a furnace, hot water heater

and/or stove at no charge.



If you fi nd yourself in a dispute either

as a tenant or landlord and both

parties are willing to talk about the

matter with a neutral third party, you

may want to contact Creative Mediation


The California Department of Consumer

Affairs provides publications to

inform consumers. One publication is California Tenants:

A Guide to Residential Tenants’ and Landlords’ Rights

and Responsibilities. It is a 65-page summary of landlord-tenant

law which is written in plain English for easy

understanding. Available at no charge.


Economic Opportunity Commission operates the Home

Energy Assistance Program (HEAP) which provides lowincome

households with a once-a-year payment toward

their utility bills (gas, electric or propane). Utility assistance

is available throughout the County; however, it is

limited to water bills in the City of San Luis Obispo.


If you are ever in danger of having your source of

energy cut off because you are unable to pay your

bill, it is best to call the billing department of the

particular utility company before you are cut off and

explain your situation. In many, if not most cases

they are amenable to working out a payment plan.

Utility Assistance



CARE Program

Available to single-family, low-income customers with

accounts in their name. If your household meets certain

requirements, you can apply to receive a 20% discount

on your energy bills each month. Applications are required.

Medical Baseline

Additional energy baseline amounts may be added with

a lower rate if you qualify by having

life support equipment or medicallynecessary

heating or cooling needs.

Application and physician’s verifi cation

are required.

Southern California Gas/The

Gas Company

800-427-2200 English

800-342-4545 Spanish

CARE Program

Available to single-family, low income

customers with accounts in their

name. If your household meets certain

requirements, you can apply to receive

a 20% discount on your energy bills

each month. Applications are required.

Housing Options and Levels of Care

Medical Baseline

Additional energy baseline amounts may be added with

a lower rate if you qualify by having life support equipment

or medically-necessary heating or cooling needs.

Application and physician’s verifi cation are required.

Service Establishment Charge Discount

Provides 60% discount on the Service Establishment

Charge if qualifi ed within 90 days of starting new gas

service. Application required.

Level Pay Plan: Allows a customer to pay energy costs

averaged over twelve months to cover increased usage

in the winter months.

Direct Assistance Program

Provides energy-effi cient home improvements if qualifi ed

as low-income, aged or disabled. Improvements include

repair and replacements of faulty furnaces at no cost if

qualifi ed.

Call 800-331-7593.

EOC of San Luis Obispo County


Weatherization Services

Free home weatherization services designed to lower

energy bills and increase comfort. Services include attic

insulation, door weather-stripping, water heater blankets,

and water saving devices. EOC crews also perform

carbon monoxide testing of gas appliances and furnaces,

and make minor repairs. Services are provided at no

cost to qualifi ed homeowners and renters.

Aunt Carol’s Place


Housing Options and Levels of Care

Catholic Charities, SLO


Provides emergency assistance to

prevent cut-off of utility services.

Service is dependent upon available

funds. Requires appointment and


REACH Program

Operated by the Salvation Army, it

provides a once-a-year payment of

past due electric, gas or water bill.

REACH helps low-income customers

who are experiencing unplanned

hardships and are unable to pay for

their energy needs. Sponsored by

PG&E. Call:

San Luis Obispo & Avila Beach

– 544-2401

Cambria – 927-4044

Atascadero & Templeton – 466-7201

Morro Bay, Cayucos, Los Osos/Baywood

Park – 772-7062

Paso Robles, Creston & San Miguel

– 238-9591

Utility Taxes

The City of San Luis Obispo provides

a 15% discount on the city water

and sewer rate for low-income

persons. Proof of low-income status

must be provided. For more information

telephone 781-7133.

Central Coast Senior Placement


CA Dept. of Consumer Affairs

Education and Communications Division

400 R St. #1080

Sacramento, CA 95814


Creative Medication Services

265 South St.,#A

San Luis Obispo, CA 93401


Fax 549-0654

Economic Opportunity Commission

3970 Short St., Ste. 110

San Luis Obispo, CA 93401



Fax 541-4188

Fair Employment and Housing


Housing: 800-233-3212

TTY: 800-700-2320

Senior Placement Services

A FREE referral

and placement agency for

independent, assisted and

Alzheimer’s care facilities

Mike Suddarth



Housing Subsidies and Public

Housing Options

Housing Authority of the City

of San Luis Obispo

487 Leff Street

PO Box 1289

San Luis Obispo, CA 93406


Fax 543-4992

Housing Authority of the City

of Paso Robles

3201 Pine Street

PO Box 817

Paso Robles, CA 93447


Long Term Care Ombudsman

Services of SLO County

3232 S. Higuera St., Ste. 101B

San Luis Obispo, CA 93401


Fax 785-0134

State of CaliforniaCare Facility

Licensing Agencies

Department of Public Health

Licensing & Certifi cation Program

1889 N. Rice Ave., Ste. 200

Oxnard, CA 93030



Fax 604-2997

Department of Social Services

Community Care Licensing

360 Hope Ave. #C-105

Santa Barbara, CA 93105


Fax 563-5549

Shared Housing - Housing Offi ces

Cal Poly

Bldg. 29-Cal Poly


Cuesta College

P.O. Box 8106

San Luis Obispo, CA 93403


Most older adults want to stay independent for as long

as possible. They want to stay in control of their lives and

live in their homes or apartments among familiar surroundings

and friends. Sometimes, in order to achieve this goal,

additional help in the home is needed.

The range of available in-home services is extensive–meals,

repairs, personal care, telephone reassurance

calls. The growth in the homebound population is

sparking interest in the development of services to meet

this emerging need. You can expect the community to

respond to this need to assist older persons to remain

safe and secure in their homes.

For information about home-delivered meals, see Food

and Nutrition Services section. For information about

home repairs see Housing section. For information

about home safety and adaptive or assistive devices, see

Equipment and Special Need Services.

Home Care

Skilled Service Certifi ed Home Health


Home health agencies coordinate skilled nursing and

personal care services for the homebound senior. These

agencies may be for-profi t, non-profi t, or an outpatient

extension of a hospital. They must be certifi ed by Medicare,

licensed by the State and preferably accredited by

the Joint Commission on Accreditation of Health Care

Organizations (JCAHO) or Community Health Accreditation

Program (CHAP).

To qualify for services you must have a doctor’s order,

be homebound and require skilled care. You can choose

which agency to use. Your doctor can make recommendations.

The hospital discharge planner must provide

you a list of available home health agencies. Log onto or call 1-800-MEDICARE for Home

Health Compare for consumer information.

Payment options are:

Medicare Part A (Hospital) for the homebound patient

Medicare Part B for some rehabilitative services if the

patient is not homebound

Medi-Cal for some home health services from a certifi ed


Private Insurance/Private Pay

Health Maintenance Organizations

Home IV/Enteral Therapy

Several local pharmacies work in cooperation with

home health agencies to provide intravenous antibiotic

therapy, enteral and parenteral nutritional therapy, fl uid

replacement, pain management and home chemotherapy.

Services may be covered under insurance policies,

Medicare or Medi-Cal.

In-Home Care Solutions

Personal and Custodial Care Service

Agencies– Respite, Homemaker, Companion,

Public and Private

These services are considered non-medical and nonskilled.

Homemaker and personal care services include

help with feeding, meal preparation, bathing, dressing,

shaving, hair care, light housework and grocery shopping.

Respite is the care of a frail senior to give the

primary caregiver relief.

Hiring In-Home Help

Generally, there are two ways to secure in-home help:

purchase it through an agency or directly hire an individual

to provide the needed service(s). Purchasing services

directly from agencies may save time, usually taken up by

paperwork, recruitment and supervisory tasks, and may

provide reliable and trustworthy help. However, the cost

is usually lower when you hire your own help directly. The

cost, convenience and risk factors must be balanced for

your best interest. If you have Long-Term Care Insurance

which covers in-home help, be sure to check with your

provider regarding the requirements for receiving reimbursement

for that care.

Hiring Your Own Home Care Providers

When you hire an in-home care worker yourself, there are

many things to consider. You must locate an experienced

caregiver, screen by phone, interview, check references,

supervise, have a homeowners insurance policy which

includes accident and injury coverage, provide Workers

Compensation insurance, provide for Social Security, and

comply with IRS regulations.

One source of potential employees is an Attendant Care

Listing. Several local agencies maintain a listing of persons

who are looking for paid work in the home.

A Guide has been prepared to assist you. It contains information

about contracts, questions to ask applicants, checking

references, supervision and dismissal of employees,

fi nancial and legal responsibilities, or getting help through

an agency. To obtain a copy of the free guide, “Hiring In-

Home Help: A Practical Guide for Seniors and their Families,”

call the Area Agency on Aging at 800-510-2020.

There are several private Agencies offering home care. Public

Agencies also offer homemaker services at no or low-cost to

eligible seniors. See Directory for specifi c listings.

Questions to Ask When Choosing a

Homemaker and Personal Care Agency

1. Are all caregivers background screened, fi ngerprinted

and tested for appropriate skills?

2. Are all employees bonded and insured against malpractice

and injury while in the home?

3. Does the company provide caregivers with ongoing

education and training to ensure the highest quality

professional standards are maintained?


In-Home Care Solutions

4. Are supervisory visits made by a registered nurse or

supervisor to ensure your satisfaction and monitor

client care? Is a supervisor available 24 hours to

handle problems?

5. If the health care has been requested by your doctor,

will the company discuss your case with the doctor

and obtain medical records if appropriate?

6. Will a supervisor be sent to the hospital or your

home to meet the client and personally discuss the

services to be provided?

7. Will the company contact insurance carriers to determine

what services are covered and to directly bill the

appropriate party?

8. Will a written estimate of weekly costs be provided

before service starts? Is the client to pay all or any

portion of the costs?

When in doubt, ask questions. Make sure you are comfortable

with the people providing your care.

Telephone Reassurance

Are You O.K.? or R U OK?

Daily telephone contact with the homebound person. If no

response, or a continual busy signal, the system will contact

selected persons. This program is limited to the residents of

Morro Bay.

Marian Home Care

Receive Marian Medical Center’s high quality care in the

comfort of your own home. Marian Home Care’s team of

experienced and compassionate healthcare providers make

health recovery and management easier by providing an

array of in-home medical services so patients can spend more

time doing what they like to do and less time at the hospital.

Inspired healthcare.

Then. Now. Always.


Telephone reassurance services are also available.

This service is generally a volunteer who calls daily at a predetermined

time. The time can be selected to be a reminder

for taking medications or to eat a meal. Also this service

can be obtained for a fee through local telephone answering


Also consider emergency response systems which are described

in the Equipment and Special Needs section.

Home Visitors

There are many friendly visitor programs available. Some

are limited to the membership of a group or church. Others

welcome anyone as either volunteers or the person to be

called. Some visitors will do other services, such as grocery

shopping, reading mail and helping with errands.

Postal Carrier Alert

The U. S. Postal Services maintains a list of seniors for

which the letter carriers will pay special attention. If

they notice signs of potential trouble, they will report to

the appropriate responders.

Memory Disorders Program

A Memory Disorders Program assists patients, families

and caregivers in managing the many challenges of cognitive

impairment. A multi-disciplinary team is coordinated

to assist in the patient’s and caregiver’s needs to

enhance emotional and functional ability.

Marian MC Home Care

Thanks to Marian Home

Care, Fred is receiving the

care he needs while doing

the things he loves best.

A Judeo-Christian healthcare ministry | Marian Home Care | 504 E Plaza Drive, Santa Maria, CA 93454 | 805-739-3830 |


I. Attendant Care Lists

II. Personal Care Agencies - Private


III. Personal Care Agencies - Public


IV. Skilled Home IV/Enteral Therapy

VI. Home Visitors

VII. Postal Carrier Alert

VIII. Telephone Reassurance

IX. Respite Care Services

X. Memory Disorders Program

I. Attendant Care List

Independent Living Resource

Center (ILRC)

1150 Laurel Lane, Ste. 134

San Luis Obispo, CA 93401

593-0667 (V/TDD)

Serves persons with disabilities,

including older persons, throughout

San Luis Obispo County. ILRC

staff recruits, interviews, screens,

and refers attendants who are able

to provide personal care and other

in-home supportive services.

IHSS Public Authority

3433 S. Higuera St., #238

San Luis Obispo, CA 93401


Fax 781-1788

The In-Home Supportive Services

Public Authority for San Luis

Obispo County is a public agency

operated by the Board of Supervisors.

Its role is to operate a registry

of available IHSS independent

providers, provide access to training

for providers and to act as the

employer of record of independent

providers in the County In Home

Supportive Services program.

II. Personal Care Agencies

- Private Agencies

Able Body Homecare

Grover Beach, CA



Active Care In-Home Services

850 A Shasta Ave.

Morro Bay, CA 93442


Fax 772-7149

Affordable Home Care


P.O. Box 513

Nipomo, CA 93444



Fax 343-9802

All HomeCare

197 N 10th St., Ste 101

Grover Beach, CA 93433



Maxim HealthCare Services

Compassionate Homecare

You Can Depend On

In-Home Care Solutions

Amdal In Home Care

7400 Morro Rd., #A

Atascadero, CA 93422



A Better Care Provider

1988 11th Street

Los Osos, CA 93402


A Coastal Touch

1269 Fourth St., #A

Los Osos, CA 93402


Comfort Keepers of San Luis

Obispo & Santa Barbara


660 Santa Ysabel.

Baywood Park, CA 93402



Fax 528-1183

Maxim Healthcare Services

California Blvd. Ste O

San Luis Obispo, CA 93401


Fax 788-0445


When your health is compromised, all of the options can seem overwhelming. Turning to

Maxim Healthcare Services will give you peace of mind and confidence in the quality of your care.

Together, we'll create a care plan that meets your individual needs. Whether you need respite

services or assistance with things around your home, such as light housekeeping, bathing, and

preparing meals, Maxim can help. You can focus on feeling happy and healthy, while we take

care of the rest.

Why Choose Maxim?

Highly Qualified RNs and LVNs

Home Health Aides and Companions

Flexible Payment Options

All Major Insurances Accepted

Contact Us Today!

San Luis Obispo Companion

(805) 788-0456

Oxnard Companion

(805) 981-2593


In-Home Care Solutions

Central Coast Caregivers Associates,


7600 El Camino Real, Ste 1 PMB


Atascadero, CA 93422


Fax 461-5339

Gentiva Independent Living

3220 S. Higuera St # 101

San Luis Obispo, CA 93401



Fax 544-8735

HOME Care-Giver Services

3220 S. Higuera St., Ste. 307

San Luis Obispo, CA 93401



Fax 781-0879

Home Instead Senior Care

310 James Way

Pismo Beach, CA 93449



Fax 773-4886


3165 Broad St. Suite 110

San Luis Obispo, CA 93401


Fax 781-3725

Quality Caregivers

1001 Goldenrod Lane

San Luis Obispo, CA 93401


Fax 543-4059

III. Personal Home Care

Agencies - Public Agencies

Senior Home Care

528. S. Broadway

Santa Maria, CA 93454


Fax 925-9555

Provides in home services for persons

aged 60 and over who have

need for homemaking and person

care needs. Services are limited;

donations are requested but not


Pristine Home Services

We provide everything—

from housekeeping to handyman services and plumbing to preparing

meals. There is no task too large or too small for Pristine Home Services.

We provide a one-call does-it-all service. We operate with integrity and are

dedicated to serving our community. “Whatever you need—give us a call.”

Our staff is prescreened, drug tested and background checked.

3563 Sueldo Street, Unit P

San Luis Obispo, CA 93401




In-Home Supportive Services

(IHSS) for San Luis Obispo


3433 S. Higuera

San Luis Obispo, CA 93401


800-834-3002 x1790 (North County


800-834-4636 x1790 (South


Fax 772-6356

Provides domestic and personal

care services to enable aged, blind

or disabled persons to remain in

their own homes, to help maintain

and strengthen capability for self

care, and to safeguard functioning

in their own homes. Services

include meal preparation, laundry,

shopping, and personal care.

Persons eligible for IHSS are current

recipients of SSI and those

who would otherwise be eligible

for SSI except for non-exempt

income. IHSS is provided through

Individual Providers (IPs) who are

hired by the recipient, monitored

by the Department of Social Services

and paid by the State.

IV. Skilled Home Health


BestCare Central Coast

277 South St., Ste. W

San Luis Obispo, CA 93401



Fax 872-8612

106 Gateway # C.

Paso Robles, CA 93446


Maxim Healthcare

620 California Blvd. Ste O

San Luis Obispo, CA 93401


Fax 788-0445


Gentiva Health Services

3220 S. Higuera, Ste 101

San Luis Obispo, CA 93401



Fax 544-8735

Marian Home Care & Hospice

504 E. Plaza Dr

Santa Maria, CA 93454


Fax 739-3838

Marian Home Care & Hospice,

dba Home Care Services of the

Central Coast

1051 Las Tablas Rd.

Templeton, CA 93465


Fax 434-1221

V. Skilled Home IV/Enteral


Crescent Health Care

2995 McMillan Ave. #196

San Luis Obispo, CA 93401



Dana Nelson’s HealthPlus



Fax 543-3160

Marian Home Infusion



Fax 739-3852

VI. Home Visitors

Cambria Anonymous Neighbors



Volunteer in-home support services

for residents of Cambria and

San Simeon.

Caring Callers

650 Pismo

San Luis Obispo, CA 93401


Fax 544-9146

Screened volunteers make home

visits to isolated persons over the

age of 60 years. Available countywide.

Hospice of San Luis Obispo


1304 Pacifi c St

San Luis Obispo, CA 93401


Provides respite and friendly visiting

services for persons facing

potentially life-threatening illness

and for their families.

VII. Postal Carrier Alert

Cambria Anonymous Neighbors



Volunteer in-home support services

for residents of Cambria and

San Simeon

U. S. Postal Service

1655 Daliidio Dr

San Luis Obispo, CA 93401



Fax 545-0812

VIII. Telephone Reassurance

Morro Bay Fire Department

R- U- OK?


Telecare/Phone Friends

Hotline of SLO County

P.O. Box 5456

San Luis Obispo, CA 93403



Fax 544-6296

IX. Respite Care Services

Alzheimer’s Association

3480 S. Higuera, Ste. 120

San Luis Obiapo, CA 93401


800-272-3900, 24-hr Help Line

Fax 784-9400

In-Home Care Solutions

Coast Caregiver Resource


1528 Chapala Street, Ste. 302

Santa Barbara, CA 93101



Provides comprehensive I & R

and ongoing follow-up services to

families of brain-impaired persons.

Has respite care program

Best Care


In-Home Care Solutions

for eligible persons. Staff based in

San Luis Obispo.

LifeSteps Foundation -


3450 Broad St. #104

San Luis Obispo, CA 93401


Fax 549-8973

Provides short-term respite services

for unpaid family caregivers.

X. Memory Disorders Program

BestCare Central Coast

277 South St., Ste. W

San Luis Obispo, CA 93401



Fax 872-8612

Gentiva Independent Living


3220 S. Higuera St., Ste. 101

San Luis Obispo

Gentiva Independent Living Ad.in1 1 8/28/07 3:15:59 PM


Suicide is the act of voluntarily and intentionally taking one’s own life. In the

United States between 30,000 and 50,000 Americans kill themselves every

year. This counts only those who were ‘successful’. Statistics show that for

one suicide, there are 50-100 attempts. Suicide is a permanent answer to

what is often a temporary problem. Suicide is serious and preventable, if the

behaviors are recognized.

More than 19 million people in U.S. suffer from depression which sometimes

leads to suicide. Approximately 15% will experience depression at least once

in their life. Problem situations are diffi cult for anyone, but especially the suicidal

person. Contributing factors may be external or internal.

External Factors are situations in which one has no control, such as physical,

sexual or emotional abuse or:

◆ separation or divorce ◆ a death of someone close

◆ a move to a new environment ◆ trouble with the law

◆ alcohol or other drug use ◆ a humiliating situation

◆ children or friends move away ◆ loss of job or too many bills

◆ loss of purpose

Internal factors are feelings and thoughts that exist within oneself that


▼ a fear of being alone ▼ a need to punish or control others

▼ a desire for attention ▼ a need for love

▼ an expression of anger ▼ a confl ict of self-worth

How to Help

✓ Take anyone who talks about suicide seriously. Talking is the fi rst visible

sign and should never be ignored as a need for attention.

✓ Ask directly “Are you thinking about killing yourself?” This does not

encourage the action, it shows that you listen and can help.

✓ Talk. Ask for details if you think that plans have already been made.

✓ Be a good listener. Look for nonverbal signs such as hand motions,

facial expressions and moods.

✓ Tell them if what they are thinking

about scares you.

✓ Avoid giving advice. Never say

‘stop letting things bother you,’

‘not to feel that way,’ or ‘how lucky

you are’. Listen, do not give opinions

or solutions.

✓ Seek professional help. A suicidal

person needs professional advice

and counseling. Breaking confi -

dences is not disloyal, it may save

their life.

✓ Avoid leaving the person alone.

Especially, if there is any immediate


✓ Suicide-proof the area. Lock up


guns and ammunition separately,

store pills securely or dispose of


Do you need an attorney?

Not all problems that arise require an attorney. Banks,

real estate offi ces, and hospital social services departments,

just to name a few, are often knowledgeable

about and able to answer your questions in their fi elds.

The city-county library contains a number of reference

books, as does the county law library, which is open

to all county residents during regular business hours.

These books include “how-to” manuals on a variety of

topics. Both libraries have reference librarians and a

copy machine available.

Some problems are better solved through non-adversarial

procedures, such as mediation. Creative Mediation is

a community-based mediation service, which provides

a sliding scale fee for mediation services. In mediation,

both parties to a dispute agree to talk it through with a

neutral mediator, who helps the parties reach their own

resolution of the problem. Problems which are resolved

through mediation more often stay resolved, because

both parties have had the opportunity to fully explore

the full range of options and agree on a solution.

Locating a Notary Public

Notary publics can be found at many banks, real

estate offi ces, and title companies. Some travel to

your home. There is a small fee to have a document

notarized. You can also locate them by checking the

Yellow Pages.

Finding an Attorney

A personal referral is not a guarantee, but it is a good

place to start. If you have utilized the services of an

attorney in the past, even for an unrelated matter, and

were satisfi ed with her/his services, start there. Ask

that attorney for a recommendation of an attorney who

practices in the area you need help with. A recommendation

from a friend or co-worker with a similar problem

may be helpful.

Many attorneys advertise in the newspaper, senior magazines,

and the Yellow Pages and offer free or low-cost

initial consultation so you can interview them before

committing to paying their fees. Attorneys are bound

by a strict code of ethical responsibility not to reveal a

client’s confi dences. The initial interview binds them to

secrecy about your problem, even if you never go back to

that attorney.

The Lawyers Referral and Information (LRIS) is a nonprofi

t organization sponsored by the San Luis Obispo

County Bar Association. LRIS is designed to provide attorney

referral as well as information of other legal services

available to the public. A $30 referral fee is to be

paid when the initial half-hour consultation is scheduled.

Legal Affairs

Certain areas of the law traditionally offer free consultations.

The LRIS will honor those commitments.

You can check an attorney’s status by calling the California

State Bar Association or online at www.calbar.

Free or Low-Cost Civil Services

The Senior Legal Services Project provides services to

anyone age 60 and older in San Luis Obispo County on

a regular basis at senior centers throughout the county

and at their offi ces in San Luis Obispo. It offers legal

advice and representation on a case-by-case basis to

senior citizens, with emphasis on problems affecting

entitlements (Social Security and Medi-Cal), income

maintenance, living situation problems or elder abuse.

Small Claims

If you have a civil complaint involving a relatively small

amount of money you may fi le your own lawsuit in small

claims court. You may seek up to $7,500 only twice

in a calendar year; for additional claims in that year,

the limit is $5,000 per claim. Clerks at the SLO county

courthouse can provide the forms necessary but may not

give legal advice.

There is a Small Claims and Consumer Advisor’s offi ce

which provides further legal information, between 9-12,

Monday through Friday, and 1-4 Monday through Thursday.

That offi ce is closed Friday afternoons and during

lunch. You represent yourself in Small Claims, but the

person you sue has the option to move the case up to the

district court level and hire an attorney.


If you are accused of a crime which carries a potential

sentence of imprisonment, no matter how short (e.g.,

DUI - 48 hours in jail) and you cannot afford to pay for

the services of an attorney, the court is required to appoint

one for you. As soon as possible after arrest, ask

for a referral to the Public Defender.

The Public Defender services in San Luis Obispo County

are coordinated through the law offi ces of Maguire and


If you are a crime victim, or witness a situation in which

others are being seriously threatened or abused, immediately

call 9-1-1 for law enforcement. You may also

contact the Victim Witness Services offi ce of the District

Attorney’s offi ce for continuing assistance during the

prosecution of your case. In criminal prosecutions, you

are a witness for the state.

It is a crime to commit elder abuse. See Elder Abuse for

more details.


Legal Affairs

Discussion of Some Legal Areas of

Concern to Senior Citizens


Probate is the process by which title to your assets is

transferred after your death to the persons entitled to

them. The court reviews your estate’s assets and your

wishes (if expressed) and makes sure the distribution

abides by the rules of law. The court issues orders that

will permit title to property to be legally changed to the

new owner.

At the time of your death, the person who has the original

of your prepared Will should fi le it with the probate

court in the county of your residence. The court will

make a determination if it is valid and supervise the

distribution of assets. The court will also ensure that the

estate fi rst complies with all federal, state and local tax

requirements and pays your remaining creditors.

Probate proceedings take time and money. Your estate

may not be distributed for up to a year or more after

your death. Fees will be deducted from your assets

for the executor of your Will and for the attorney who

handles the probate proceeding in court. All the transactions

are public record and formal record keeping and

accounting procedures are required.

There are simplifi ed procedures for an estate with a

value of less than $100,000 and those with no real


Wills and Intestate Succession

A Will is simply a document that specifi es how you wish

to have your assets distributed after you die and designates

who will carry out your wishes. If you die without

having prepared a will, your property will be distributed

by operation of law. This is called intestate succession. If

you have prepared a will, but it is ruled not valid for any

number of reasons, the law presumes you had no will

and will cause your property to be distributed by intestate

succession, to those the state has designated your

benefi ciary.

California is one of only a few states that recognizes

the holographic will, a term used to describe a totally

handwritten and hand-dated will. No part of this document

can be typed and it must be written in the person’s

own hand. It is important to state that the document

is intended as a will and that it is properly dated and

signed. It is invalidated by the signatures of witnesses. It

must name an executor.

In an effort to provide a simple means of preparing a

Will without the help of an attorney, the State of California

developed the “California Statutory Will.’’ It includes

all of the necessary language required and its use can

avoid many of the pitfalls of a holographic will. The

``California Statutory Will’’ can be obtained from most

stationery stores, the California State Bar Association

and the Senior Legal Services Project. However, if you

have any unique or special desires about your estate,

this form may not be suffi cient to meet your needs.


The Revocable Living Trust (“RLT”)

While the RLT can also be used to distribute assets after

death without probate, it is also an important tool in

managing your assets during your lifetime, if and when

you become incapacitated.

The RLT is a trust created by you, the settlor, into which

you transfer title of your assets, so that the trust, not

you, becomes the owner. You may add to and subtract

assets at any time, while you are still competent, and

may amend or revoke the trust entirely. Any property

or assets you own anywhere in the world may be transferred

into the trust.

You may create the trust and “fund” it immediately, by

preparing documents which transfer to the trust your

title in property, or you may create the trust document

and wait for a later date to “fund” it. This later date may

be, for instance, upon a fi nding of your incapacity, the

death of any named person, or the passage of a specifi c

amount of time.

Selection of the trustee to manage the trust is very

important, as the trustee has complete power to dispose

of all assets. Most often, the settlor, the person creating

the trust, is also the trustee, with a named successor

trustee to take over in the event of the settlor’s incapacity

or death. Banks and fi nancial institutions, family

members and friends, business associates, are all possible

trustees or successor trustees.

Creation of a trust raises no tax problems at the time of

creation, because you, the settlor, keep control of the existence

of the trust and can revoke it at any time. However,

tax consequences do arise at the time the trust becomes

irrevocable, at your incapacity or your death. These tax

consequences should be discussed with your attorney or

tax accountant at the time you establish the trust.

The RLT avoids probate proceedings at your death

because the title to your assets has already passed to

the trust and are then passed directly to the benefi ciaries

you have named in the trust document. The trust

document can also be designed to continue beyond your

death, with the trustee continuing to manage your assets

for the benefi t of the named benefi ciaries.

The trust does not require court supervision or permission

to operate and is administered privately, which protects

the privacy of your family members. The RLT also

avoids court proceedings to establish a conservatorship

for you if you become incapacitated because you have

already appointed a trustee to take care of your assets.

However, there are some disadvantages to the RLT. The

fi rst is that it covers only the property you transfer into

it. The trustee has no power to dispose of assets held

jointly with someone else, or to manage your personal

affairs not covered in the trust.

Secondly, because this option avoids court scrutiny,

it is extremely important you name a trustee you can

trust. There are procedures to petition the court if one

suspects overreaching or abuse by the trustee; however,

this process seeks to remedy damage after it has occurred

when it may already be too late.

In the third place, creation of this document may be a

time-consuming, complex and expensive task. The attorney

fees alone may be several thousand dollars. Besides

the attorney fees, there are transfer fees, brokerage

fees, recording fees, trustee fees, etc.

Additionally, in the event you require Medi-Cal benefi ts,

the property in the trust is deemed to be available to

you and may have to be spent fi rst before you become

eligible for Medi-Cal.

Joint Tenancy of Assets

Joint tenancy is a form of ownership whereby two or more

people own equal undivided interests in property. If one of

the owners dies, the remaining owners continue to own the

property without court approval or transfer documentation.

While joint tenancy is effi cient as a means of distributing

assets to the co-owners at death, there are pitfalls. The

consent of all owners is required for any action involving the

property. If friction develops between joint owners, it may

be diffi cult or impossible to utilize the resource. A jointlyheld

bank account may be attached by the creditor of any

of the owners, or a joint owner may take all the funds out of

the account without consulting the other owners.

Declaration of Homestead

Filing a declaration of homestead with your property

protects a portion of the equity in your home and prevents

a forced sale by your creditors. Homestead does

not protect you from mortgage foreclosure. A Homestead

Declaration is fi led in the county of the residence with

the County Recorder’s Offi ce. A sample form can be

secured at a local store that carries legal forms.

Planning for Incapacity

While seniors are familiar with traditional estate planning,

many have not considered what to do if they become

disabled or incapacitated during their lifetime. The

consequence can be loss of control over what decisions

will be made for you and who will be making them. Planning

will allow you to make fi nancial and health care decisions

without court intervention, ease the fi nancial and

emotional burden on your family, protect your resources

if nursing home care is needed and give you control over

decisions affecting your estate.

Legal Affairs

Durable Power of Attorney for Assets

The state legislature created a statutory form for Durable

Power of Attorney (DPA). This document allows

you to name a person who can manage your affairs for

you should you become incapable of continuing to do

so yourself, without formally transferring title to your

assets and without the requirement of court approval.

This document can be as simple or as complex as you

desire. You keep control over your assets until such time

as you no longer can. The DPA must be created and may

be amended or revoked at any time while you are still

competent. The document should carefully defi ne under

what circumstances it will come into effect, e.g., who is

to determine if and when you become incompetent.

The DPA is a private document and requires no court

supervision. The agent has a great deal of control over

an individual’s assets. There are no formal accounting

procedures required. Therefore, while the DPA is

easy, cheap and fl exible, you should be careful whom

you name as your agent, as that person has complete

control over your assets and affairs. The court does

have authority to revoke the DPA if it determines that

there has been mismanagement. However, revocation

may be too late to recover assets. Thus, it is important

to consult an attorney regarding the utilization of the

DPA, even though it can be utilized without an attorney’s


While form DPAs are available from stationery and other

stores, caution is advised if you use one of these, because

they do not necessarily take into account the specifi

c needs of your family or the unique requirements of

your assets. Care should also be used as some fi nancial

institutions require specifi c language before they will

honor a DPA. It is important to check with your fi nancial

institution to determine what they will require.

Registered Domestic Partnerships

In 2001, the State Legislature created a new legal relationship

between adults that may be of benefi t to senior

citizens. Called a Domestic Partnership, this relationship

provides certain protections and benefi ts to two

people, not married to each other, if at least one person

in the couple is over the age of 62. To form a domestic

partnership, the couple must fi le a form with the Secretary

of State in Sacramento. Domestic partners may

then expect the same rights and protections as exist

between married spouses.

Advance Health Care Directive

The California legislature established the Advance

Health Care Directive (AHCD) which permits you to

make decisions now regarding your future health care.

Medical technology has progressed to the point that we

now have much more control over the dying process.

This document allows you to make those decisions or ap-


Legal Affairs

point someone you trust to do it for you. Today patients

are encouraged to make these decisions themselves,

before they become incapacitated. A patient’s own

personal view and values should determine how much

life-prolonging treatment he or she receives. When there

is no hope of recovery, deciding whether to use life-sustaining

technology is not really a clinical decision that

the physician alone should make, but a philosophical one

that the patient should determine.

An AHCD enables an individual to give another person

legal authority to make medical decisions in the event of

incapacity. It also allows one the ability to specify how

s/he wants these decisions to be made. A person must

be legally competent when implementing this document;

however, it will remain in effect throughout a person’s

mental or physical impairments. It is recommended that

you discuss your AHCD with your agent(s). A copy of

your AHCD should be given to your agent(s). Its location

should be listed in your Vial of Life or in a prominent


FREE copies of the Advance Health Care Directive are

available from the Area Agency on Aging and the Senior

Legal Services Project.

Conservatorship of Estate and Person

This is a court proceeding in which a conservator is

named to become responsible for managing the affairs

of someone else, the conservatee. The conservatee is

deemed incompetent to handle property and sometimes

to make daily living decisions. The conservator must

make a strict formal accounting to the probate court of

all actions taken on behalf of the conservatee.

The potential conservatee has the right to have an attorney

appointed to contest the proceeding. You may

execute a written nomination of a particular conservator

now, while you are competent, which the court must

consider if and when the petition for conservatorship is

ever fi led. However, the court has broad discretion to

select a conservator in the best interest of the proposed

conservatee. You may also spell out your preferences

regarding management and disposition of your assets

by the proposed conservator. The court supervises the

actions of the conservator who is required to act for

your benefi t and for those for whom you have a support


The proceeding is supervised by the court, which must

approve all actions taken by the conservator. This provides

protection for the conservatee, but has some drawbacks.

There are delays, waiting for the formalities to be

completed and the court to hear the matter. There are

substantial costs to pay for all the court required services.

All the proceedings are a matter of public record.


There are private Professional Conservators who will

manage an estate for a fee. The Probate Clerk at the

Superior Court has a listing of private conservators that

are registered with the Court. The Public Guardian may

also be available to act as conservator where a relative

or other person is not able or willing. This usually

happens if Adult Protective Services brings a suspected

elder abuse situation to the court’s attention, or where a

conservatorship petition is brought under the provisions

of the mental health code.

Conservatorship of the Person

This petition seeks control over an incapacitated individual’s

personal life. The conservator is responsible for

making sure the conservatee is properly fed, clothed and

housed. The conservatorship is usually the last alternative

considered, but may be necessary if the person is

already unable to manage his/her own activities of daily

living. If conservatorship of the person is requested, it

is usually combined with conservatorship of the estate.

There is a very strict defi nition of incompetence.

Representative Payee

If you are unable to handle your own money, but not so

incapacitated as to require a conservator, and your only

income is from Social Security, you may appoint or have

appointed, a Representative Payee. This person must

be approved by the Social Security Administration. This

person will receive your check, deposit it, and give you

what funds s/he feels appropriate. That person is also

responsible to pay your legitimate bills and make sure

you have the basic necessities, such as a place to live,

food, health, clothing, etc. Call Social Security Administration

for further information.

If you are caring for an incapacitated person without

documentation, call Coast Caregiver Resource Center.


With the passage of welfare reform in 1996, the citizenship

status of individuals is an important determinant of

eligibility for publicly-funded programs. Programs which

are means tested may be restricted to citizens and green

card holders only.

As a result, many elderly and disabled non-citizens may

not be eligible for these benefi ts, unless they are legal

immigrants or under certain limited circumstances. To

retain eligibility for some programs persons with legal

status should consider citizenship. The citizenship process

includes exams, processing, interview and an oath


Agency Resources for Victims of Violence

The following agencies are available for further assistance

and services:

Adult Protective Services (APS)

APS investigates reports of abuse of dependent adult

(age 18-64) and elder abuse (65+) except when the

abuse occurs in skilled nursing and residential care

facilities (see LTC Ombudsman).

Victim/Witness Assistance Program

Staff available during regular business hours. Provides

services to victims of and witnesses to violent and property

crimes, including:

· crisis intervention

· referrals

· information about the criminal justice system

· support through the court process

· intervention with employers and creditors when problems

created by the crime are involved

· assistance in applying for reimbursement for medical

and counseling expenses, lost wages or loss of support,

and funeral expenses for victims of violent crime

· assisting in return of lost property

Wright & Sanders

Legal Affairs

Check Your Credit History

One of the best ways to protect yourself from identity theft is to

monitor your credit history. Californians are able to do this free of charge.

This is the result of federal law which allows consumers to get one free

credit report each year from each of the three national credit bureaus:

Equifax, Experian and Trans Union.

Checking your credit reports at least once a year is a good way to

detect signs of identity theft early. The sooner identity theft is discovered,

the easier it is to clear up. Checking your credit reports also lets you

identify errors that could be raising the cost of credit.

California residents can order a free credit report through a toll-free

phone number, a web site or by mailing a standard order form., 877-322-8228

Mail order form to: Annual Credit Report Request Service

P.O. Box 105281, Atlanta, GA 30348-5281

You will have the option of requesting all three reports at once or

staggering them. You could create a no-cost version of a credit monitoring

service. Just order a free report from one credit bureau, then four months

later from another, and four months after that from the third bureau.

(That approach won’t give a complete picture at any one time. Not all

creditors provide information to all the bureaus. Monitoring services from

the credit bureaus cost between $44. to $100. per year.)

To check your reports for errors or possible signs of identity theft,

look particularly at three areas:

1 Look in the person information or personal data section. Look for addresses

where you have never lived. Make sure your name and any variations

of it, your social security number and your employers are correct.

2. Look in the Accounts section. Look for any accounts you didn’t open. Look

for balances on your legitimate accounts that are higher than you expect.

3. Look for inquiries or request for your credit history that you didn’t make.

There are two types of inquiries. ‘Regular’ or ‘hard’ inquiries are the ones

that result when you apply for credit or when an account is transferred to

a collection agency. This is the kind of inquiry you should check as possible

identity theft or error. The other type, ‘promotional’ or ‘soft’ inquiries,

would not be an indication of problems. This type includes pre-approved

credit offers, checks for employment purposes, account monitoring by

your existing creditors and your own request for your report.

You can view sample credit reports, with the different sections

explained, on the web sites of the three credit bureaus: Experian Sample

Report, Trans Union Sample Report, Equifax Sample Report.

If you see anything you believe is incorrect, contact the credit

bureau immediately. You can call the telephone number on the report to

speak with someone at the credit bureau. If you fi nd evidence of identity

theft, the next steps to take include contacting any creditors involved to

close fraudulent accounts and fi ling a police report.

Source: Offi ce of Privacy Protection, Dept. of Consumer Affairs,

State of California





(805) 466-9026

Estate Planning & Elder Law

Wills & Probate

Planning for Aging Family

and Special Needs




Legal Affairs


AARP Legal Services Network


Maintains a list of lawyers

nationwide for persons aged 50

and older. Need not be an AARP

member; AARP members get free

initial consultations and reduced


ACLU of SLO County

PO Box 3818

San Luis Obispo, CA 93403

Adult Protective Services

County of San Luis Obispo

Department of Social Services



800-838-1381 (after hours)

California Bar complaint hotline:


Fax 213-765-1168

Coast Caregiver Resource


P.O. Box 6573

Los Osos, CA 93412



Creative Mediation Services


Fax 549-0654

Offers small claims and community

mediation services.

District Attorney Victim/Witness

Assistance Program

County of San Luis Obispo

District Attorney's Offi ce


Fax 781-1240

Elder Abuse Advocacy and

Outreach Project


Health Insurance Counseling

and Advocacy Program


528 South Broadway

Santa Maria, CA 93454



Lawyer Referral & Information


SLO County Bar Association

County Government Center,

1st Floor

San Luis Obispo, CA 93407

PO Box 585

San Luis Obispo, CA 93406


M-F 8 am – Noon

Probate Clerk at Superior




To secure a private conservator

from their registry.

Public Defender Services

Maguire and Ashbaugh

991 Osos Street, Ste. A

San Luis Obispo, CA 93401


Fax 781-5566

Public Guardian

Health Department

County of San Luis Obispo


Protection & Advocacy Inc.




449 - 15th St #401


Fax 510-839-5780

Los Angeles

3580 Wilshire Blvd.,#902

Los Angeles, CA 90010


Fax 213-427-8767

Advocates for and represents persons

with disabilities throughout



Secretary of State for Domestic



Senior Legal Services Project

SLO Legal Alternatives Corporation

PO Box 14642

San Luis Obispo, CA 93406


Fax 543-1305

Small Claims Advisor


Fax 781-1173

Paso Robles – 237-3077

Grover Beach – 473-7077

Social Security Administration

San Luis Obispo District Offi ce

3240 S. Higuera St.

San Luis Obispo, CA 93401



Fax 544-7286

TDY 800-325-0778


Catholic Charities


Assist immigrants with process

United States Dept. of Justice

300 N. Los Angeles, Rm. 1001

Los Angeles, CA 90012

Mailing address:

PO Box 97

Los Angeles, CA 90012


This offi ce provides information

and assistance on obtaining

needed forms, changing your

status, becoming a permanent

resident and fi ling a visa petition

for a relative.

United States Dept. of Justice

P.O. Box 532469

Los Angeles, CA 90053-2469

This offi ce can advise you of the

status of a pending application.

Provide date of birth, date of fi ling,

and alien registration number.

Good mental health is more than the absence of

mental illness. Mental health is a state/condition characterized

by a general sense of well-being, satisfying

relationships with other people, and affects our ability to

enjoy optimal mental health.

As we age, certain stressors, such as physical illness

and loss of signifi cant people and roles in our lives

become more common. For these and other reasons, one

of the most common psychological problems among the

older population is depression.


Depression should not be confused with the transient

feelings of unhappiness that everyone experiences,

such as the periods of sadness associated with unhappy

events and failures, or the emotional letdowns that occur

commonly around holidays. Nor should depression

be confused with the intense grief brought about by the

loss of a loved one. Sadness and grief are normal and

temporary reactions to life's stresses; time heals, the

mood lifts, and people continue to function.

Individuals with true clinical depression do not feel

better for weeks or months. Depression affects feelings,

thoughts and behaviors. Symptoms of a clinical depression

may include:

• Persistent sad, anxious or “empty” feelings

• Decreased energy, fatigue, being "slowed down''

• Loss of interest or pleasure in usual activities

• Sleep disturbances, (insomnia, early-morning waking,

or oversleeping)

• Appetite and weight changes (either loss or gain)

• Feelings of guilt, worthlessness, helplessness

• Thoughts of death or suicide, suicide attempts

• Diffi culty in concentrating, remembering, making decisions

• Chronic aches or persistent bodily symptoms that are

not caused by physical disease.

Estimates of the occurrence vary widely; from 10

percent to 65 percent. These varied estimates attest to

the diffi culties of diagnosing depression in an elderly

person. Symptoms of depression are often misdiagnosed

or mistaken for the everyday problems of the aged. For

example, the memory loss, confused thinking, or apathy

symptomatic of dementias may be due to depression.

On the other hand, the early awakening and reduced appetite

typical of depression are also evident among many

persons who are not depressed.

Further complicating diagnosis, elderly persons rarely

admit feelings of depression, even though they may have

Mental Health/Counseling/ Support Groups

cause to be depressed -poor health, loneliness, poverty,

or the death of a spouse or other beloved family members

or friends. Often they incorrectly attribute their

depressive symptoms to physical ailments, and either

ignore them or seek inappropriate treatment.

While there is some controversy about how much clinical

depression occurs among the elderly, it is known that

on self-report studies, older people acknowledge more of

the symptoms of depression than any other age group.

Depression does accompany many of the illnesses

that affl ict older persons, such as Parkinson's disease,

cancer, arthritis, and the early stages of Alzheimer's

disease. Treating depression in these situations can reduce

unnecessary suffering and help affl icted individuals

cope with their medical problems. Some medications or

inadequate diets can also cause depression.

Careful observation by a knowledgeable person, in

addition to sophisticated medical evaluation, may be

necessary to recognize the depressed older person. A

physician attempting to differentiate between dementia

and depression may call on family members or longtime

friends for information on the patient's history, since

the onset of depression is usually more sudden than the

slow and gradual process of dementia. Also, the individual

with organic problems typically minimizes loss of

mental function such as memory, while the depressed

person exaggerates the loss.

Appropriate treatment of the depressed older person, as

with younger individuals, can bring signifi cant relief and

offer a new lease on life and renewed productivity. There

is no justifi cation for anyone of any age to suffer needlessly

from depression because of lack of treatment.

Feeling depressed can also be a normal part of the

grieving process. The extreme sadness felt at the loss of

someone or something dear to us is a necessary part of

our recovery from that loss. However, if sadness turns

into feelings of helplessness, hopelessness, emptiness or

meaninglessness, or persists over a long period of time,

it may be important to talk to a professional counselor.

Information on Depression is from "Depressive Illness:

Treatments Bring New Hope'' (U.S. Department of Health

and Human Services, Public Health Service, Alcohol,

Drug Abuse and Mental Health Administration).

The Grieving Process

Grief is a natural accompaniment to any signifi cant loss

in our lives. The grieving process may include feelings of

shock or numbness, anger or irritation, fear or anxiety in

addition to sadness. Having these feelings after the loss

of a loved one are natural.

Feelings associated with grieving are also common with

other losses as well; for example, retirement (loss of

job, social status, role as provider, level of income, etc.)


Mental Health/Counseling/Support Groups

or illness (loss of ability to function as before, loss of

mobility, of physical stamina or energy, loss of certain

activities and social contacts). Taking on the role of

becoming a caregiver to a disabled or ill spouse or other

family member can also trigger feelings of anger, fear or

sadness. As the caregiver copes with the loss of the kind

of relationship s/he used to have with the person,many

feelings may arise, some unwelcome or even overwhelming.

Even though feelings of grief may be normal, there is

support available which can prevent these feelings from

becoming a more serious depression or affecting an

individual’s ability to function. Research (and common

sense) has shown that there are certain steps that can

be taken to enhance mental and emotional well-being.

Primary among these is peer support. We need other

people with whom we intereact and connect and from

whom we can give and receive care. Getting together

with others who share your concerns and commit to

taking positive steps to support each other can be very

powerful medicine.

Treatment and Coping

As with all illness, there are a variety of ways to treat

mental illness. If the illness has gone untreated for a

long period or the symptoms of the illness are threatening

an individual’s safety, hospitalization may be the best

course to assess the need, stabilize the individual, and

determine a follow-up out-patient treatment plan.

Another course of treatment may be individual, couple,

group, or family counseling with a trained professional.

Within San Luis Obispo County there are many fi ne

counseling agencies and private therapists. There are

many kinds of counselors and therapists in California.

Psychiatrists are M.D.s who usually (though not always)

treat psychological symptoms with medication.

Psychologists (Ph.D.) are more likely to use individual

or group therapy as a means of treatment and Marriage

Family Therapist (MFT) are specially trained to view the

individual within the context of his/her family or environment.

Licensed Clinical Social Workers (LCSW) are

also trained to provide psychotherapy.


In choosing a therapist, it is important to determine if

the therapist has had any special training or experience

in working with older adults. For listing of private

therapists look in the Yellow Pages under “Marriage

Family Therapists,'' or “Psychologists,'' and for a listing

of Psychiatrists look under “Physicians specializing in


Support Groups

Support groups consist of people with similar needs or

goals who have come together to share information, coping

skills and offer each other emotional support. Some

support groups are "self-help" and do not include professional

helpers. These groups depend exclusively on the

expertise developed by the people involved in the group,

people who have experienced a particular life challenge

in common.

Other groups are organized by professional organizations,

and meetings and other support services are

facilitated by staff.

Support groups have grown in popularity with the idea

that people who have experienced a similar diffi culty,

problem or challenge can most effectively help others in

the same situation. As the value of support groups has

become more widely known and appreciated, groups

that address a variety of issues have evolved. There are

groups for persons dealing with a wide range of life challenges,

or for the people who support or care for them.

Support groups can be a valuable emotional support

network. In the right group, you will fi nd many people

who have experienced the same problems, frustrations

or anxieties you may fi nd yourself feeling. Very often

someone in the group has discovered a resolution or

effective coping tool and they are happy to share with

everyone what has worked for them and what may work

for you too.

Support groups will help you feel less isolated and alone.

It may be helpful just knowing that others understand

your diffi culties and can be there to offer encouragement

and support.


The Directory is presented in sections

that refl ect the type of service


This includes:

I. Crisis Support

II. Volunteer Hospice Services

III. Outpatient Services

IV. Low Cost Services

V. Support Organizations

VI. Support Groups

I. Crisis Support

Hotline of San Luis Obispo

County, Inc.



24-hour crisis intervention, and


San Luis Obispo County Mental

Health Services


Call for psychiatric care and

evaluation for treatment. A central

access point for all Medi-Cal

mental health services is provided

through this 24-hour number.

II. Volunteer Hospice Services

Hospice of San Luis Obispo

County, Inc.

1304 Pacifi c St

San Luis Obispo, CA 93401



Hospice of San Luis Obispo County,

Inc. provides individual oneon-one

counseling and group for

persons dealing with the loss of a

friend or family member, or for a

person with a terminal illness, or

for their family members.


3 Unity Square

Machiasport, ME 04655


Mental Health/Counseling/Support Groups

A nationwide toll free number

that provides general information

about hospice services throughout

the country. A program of the

Hospice Education Institute.

Na. Hospice & Palliative Care


1700 Diagonal Rd, Ste 625

Alexandria, VA 22314



Provides free consumer information

on hospice care and puts

the public in direct contact with

hospice program through its ‘800’


III. Outpatient Services

Care and Counseling Center

P.O. Box 711

4450 El Camino Real

Atascadero, CA 93423


Psychotherapy/counseling of

adults, children and families.

Community Health Centers

150 Tejas Place

Nipomo, CA 93444


Provides mental health care. Call

main offi ce for information.

San Luis Obispo County

Mental Health Clinics

2178 Johnson Avenue

San Luis Obispo, CA 93401


North County

5575 Hospital Way



Paso Robles

1030 Vine St.


South County

1106-B Grand Avenue

Arroyo Grande


Medi-Cal accepted at County


Alzheimer’s Association

Transitions-Mental Health


P.O. Box 15408

San Luis Obispo, CA 93406


Fax 541-9480

Community based social rehabilitation

programs for senior citizens

needing mental health group services.

Rehabilitation counseling

California Central Coast

Alzheimer s Association

a non-profit organization

serving Santa Barbara,

San Luis Obispo and Ventura


3480 S. Higuera St.#120

San Luis Obispo, CA 93401

Your best source of

comprehensive information

and referral, educational

programs and family


Services include:

Support groups, family

counseling, home visits,

information & referral,

lending library, speaker’s

bureau, workshops &





Mental Health/Counseling/Support Groups

includes personal and social skills

necessary for safe and healthy

independent living. Transportation

is provided. Programs available in

San Luis Obispo, Atascadero and

Arroyo Grande.

IV. Low Cost Services

Cal Poly Community

Counseling Service


Offers individual, couple and family

counseling at low or no cost.

Services provided by Graduate

Students. Sessions are taped.

Community Counseling Center

1129 Marsh St.

San Luis Obispo, CA 93401


Fax 543-0859



Low cost short-term counseling

for individuals, couples and

families. Bilingual counselors


Peppertree Counseling


1322 Morro St., #B

San Luis Obispo, CA 93401


Offers psychological evaluations,

individual, family, couple and

group counseling. Sliding fee.

Senior Peer Counseling


285 South St.,#J

San Luis Obispo, CA 93401


Fax 547-7029

Provides supervised trained seniors

volunteers for confi dential in

-home peer counseling and emotional

support to other seniors.

V. Support Organizations

Alliance for the Mentally Ill

P.O. Box 3158

San Luis Obispo, CA 93403


546-4040 voice mail

Supports, instructs and shares

ways of how to handle being a

loved one of a mentally ill person.

Offers programs through seminars,

workshops and public media to

bring new information to members

and interested persons. Minimal

dues. Membership is open to families

and friends of the mentally ill.

Alzheimer’s Association

3480 S. Higuera Ste 120

San Luis Obispo, CA 93401


Fax 784-9400

Provides education and support

services for individuals, families

and caregivers. Has a 24/7

Helpline, consultation services

and support groups.

Coast Caregiver Resource


P.O. Box 6573

Los Osos, CA 93412



Service directed to families and

caregivers of brain- impaired

adults, such as Alzheimer’s, stroke,

Parkinsons, head injury, etc.

VI. Support Groups

The following is a list of support

groups throughout San Luis Obispo

County. Sometimes the day, time or

location of a meeting changes, so

it's best to call the contact person

for current information; sometimes

the contact person changes, but you

can still fi nd the group at the place,

day and time listed. All groups listed

offer free or low-cost services. New

groups are always forming.

Adult Children of Aging



Support group, sponsored by

Coast Caregiver Resource Center.

Meets the third Tuesday of each

month from 7 – 8 pm and second

Tuesday at 5:30-7 pm in Paso



Adult Children of Aging



Support group, sponsored by Connumity

Counseling Center.

Agoraphobia/Panic Disorder


One-on-one support over the

telephone for those suffering from

this disorder.

AIDS-Support Network



Fax 781-3664

A clinical support group for those

who have tested positive to the

AIDS antibody test, or who have

HIV or AIDS. Not a drop-in group.

Also have benefi ts counselor,

housing services and health counselor.

Call for information.

Al-Anon Family Groups

534-9204 - Information service

A fellowship of relatives and

friends of alcoholics.

Alcoholics Anonymous

P.O. Box 459

San Luis Obispo, CA 93406

Grover Beach 481-6605

Paso Robles 238-3311

San Luis Obispo 541-3211

a 24 -hour answering machine

Over 200 meetings held each

week in San Luis Obispo. For

information call numbers above.

ALS Support Group


Support group for those who have

Lou Gehrig's Disease (Amyotrophic

Lateral Sclerosis) and their families

and caregivers. Meets third

Saturday of each month at Sierra

Vista Auditorium at 2-3:30 pm

Alzheimer’s Support Group

534-9234 for location and dates

547-3830 for location and dates

Fax 784-9400

For family members and other

caregivers of people with Alzheimer's

disease or related dementias.

Trained staff available for impaired

person while caregiver attends

group by calling in advance.

Several groups meet monthly

throughout the County.

American Lung Association


Fax 546-0892

Sponsors self- help and programs

for those wishing to stop smoking

and support groups for those suffering

from chronic lung diseases.

American Lupus Society


Offers information, support and

referral to those with the disease

and their families. Maintains a

list of medical practitioners in

the area who specifi cally provide

treatment and help for those with

varying Lupus conditions.

Amputee Connection


Monthly meeting 2nd Sunday at 2

pm at Mid State Bank, 1025 Las

Tablas, Templeton.

Arthritis Support Group


The Arthritis Foundation provides

support/education groups, Arthritis

Self Help Courses, PACE (People

With Arthritis Can Exercise)

classes, Twinges in the Hinges

(warm water exercise) to all who

are affected with arthritis. This

includes the person with arthritis,

family members, spouses and

friends. Call for a class schedule

or for information.

Bereaved Parents


Offers support to any bereaved

parent, grandparent or sibling.

Meets the 4th Tuesday of each

month at 7 pm

Better Breathers Club

489-4261 x4276

Mental Health/Counseling/Support/Groups

Meetings provide support, information

for those with emphysema

and other chronic obstructive pulmonary

diseases. Meets at Arroyo

Grande Community Hospital.

Braille Institute Discussion



Fax 462-0973

Monthly discussion groups:

Arroyo Grande

Community Center

211 Vernon St


The Colony House

San Luis Obispo

3rd Friday, 1 pm

3220 S. Higuera, 3rd fl r

Cambria Caregivers Support



Meets the 2nd Wednesday each

month, 4-5 pm at Cambria Womens

Resource Center.

Cancer Support Groups



Support groups for persons with

cancer, their families and friends.

Groups are available regarding

Breast Cancer, Make Each Day

Count, Laryngectomee, Ostomy,

Prostate, Reach for recovery and


Central Coast Amputees in


Support group for amputees and

their families. Meetings may

include discussion, support and

guest speakers.

Centerforce/Friends Outside

Visiting Center

P.O. Box 3210

San Luis Obispo, CA 93403

A volunteer organization which

supports families in crisis as they

cope with the problems of having

a family member in prison.

Central Coast Head Injury

Support Group


Support group of traumatically

head injured individuals, their

parents, spouses and friends.

Meets the 3rd Saturday at 10:30

am at the Sierra Vista Regional

Medical Center Auditorium.

CONTACT-Pepper Tree



A support group for high-functioning

people with psychological

chemical imbalances. Members

exchange experiences, share

support, and gain camaraderie.

Facilitated by licensed therapists.

Meets Wednesday evenings.

Adult Diabetes Support Group



Support group for persons with

diabetes, their families, friends

and anyone interested. Meets the

4th Wednesday of each month (except

July, August and December)

at 3 pm for support group and 4

pm for speaker at French Hospital

Medical Center.

Family Ties

75 N Main St. #B

Templeton, CA 93465


Support groups and referrals for

family caregivers.

Grandparents as Parents

Support Group


Meets Wednesday’s in Arroyo


Hospice of San Luis Obispo



Offers several support groups to

those who have experienced or

are experiencing the death of a

loved one and are in the process

of dealing with grief. Also for



Mental Health/Counseling/Support/Groups

Huntington’s Disease



Support group. Also contact the

Huntington’s Disease Society of

America at 800-345-HDSA.

Active Care In-home Services

Active Care

In-home Services, Inc.

850 A Shasta Ave.

Morro Bay, CA 93442


805-772-7149 fax

Since 1998

Active Care

Can Offer a Choice

Our Objectives

· to delay or prevent


· to restore or maintain self care

· to promote self care

Our In-home Services

offers security by providing,

personal aides, home health aides,

certified nurses aides, care

consultant’s and management,

or companions

Care Consulting

to help organize and arrange

services, coordinate car, set

up bill paying, review insurance

policies, set appointments,

coordinate events, write letters,

and seek out other professionals

for your home needs

Active Care is staffed with local

individuals who care about those

people who gave so much to

preserve the foundation of the very

freedoms we enjoy today.

Insured & Bonded

Manic Depressive &

Depressive Support Group

Offers group support, education

and lets people suffering from depressive

illnesses know they are

not alone. Drop- in support group,

member facilitated. Not a substitute

for counseling, therapists or


Meets Mondays and Wednesdays

from 7-8:30 pm at Pacifi c Medical

Plaza basement, 1941 Johnson

Ave., San Luis Obispo. No fees.

Multiple Sclerosis Society


Fax 563-1489

Provides support group for clients

and families, counseling for newly

diagnosed, respite care, equipment

loan and exercise classes.

Muscular Dystrophy Association

(Mid Coast)


Provides support groups and

diagnostic tests are provided to

patients who may have MD.

Nicotine Anonymous



Group follows 12 step program

and meets weekly.

Overeaters Anonymous


Parkinson’s Disease Support



South County - 474-0712

North County - 466-7226

Post Polio Support (Easter



Offers information, referral and

support for those who have had

Polio myelitis.


Transitions-Mental Health


P O Box 15408

San Luis Obispo, CA 93406


Stroke Support Group


Discussion of medical issues,

coping strategies and physical and

emotional changes. For stroke

victims, their families, friends and


Take Off Pounds Sensibly



Support group for people trying to

lose weight.

Tri County G.L.A.D.


644-6323 TDD

Fax 644-6324

Provides free services to deaf and

hard-of-hearing individuals residing

in San Luis Obispo. Services

include: peer counseling, sign

language classes and community

education and advocacy.

Wellness Community

Central Coast Satellite

614 13th St.

Paso Robles, CA 93446


Provides emotional support, education

to help people with cancer

and their loved ones.

There are many special recreation activities. A good

place to begin fi nding out about these activities is your

nearest senior center, City Recreation Department or

local YMCA.

Senior Centers may offer a variety of recreational activities.

Call the center nearest you for specifi c information.

See Senior Centers section of this Guide. The YMCA

offers various physical recreation and therapeutic

exercise programs geared to the needs of persons with

physical disabilities and persons of all ages. Call to get

information about classes and fees.

Adult education classes offered through the high school

districts, the community colleges and local universities

are other sources of activities.

Travel Options

Amtrak, Greyhound, the airlines, and others have special

discounts for senior citizens. Check with your travel

agent or call directly regarding special tours and rates

for seniors. See Transportation section.

Eldertreks provides exotic adventure for travellers aged

50 and over who are in good health. It provides small

group departures to 36 worldwide destinations. Trips include

the services of experienced guides and naturalists.

Some trips are operated in association with Elderhostel


Organizations that offer group travel for seniors or

handicapped persons are available.

To apply for your passport, take in a certifi ed copy of

your birth certifi cate, two passport photos, a California

Drivers License or Identifi cation Card. The cost is $67

plus a $30 processing fee. Can be paid by check, credit

card, cash or money order made payable to USPS. Your

passport will take approximately 5-6 weeks to obtain

and will be valid for ten years.

Free Advice

Country Information Notices offer advice about specifi

c areas of the world. They include facts about currency

and customs regulation, entry requirements, dual

nationality, import and export controls, vaccination

requirements, restrictions on photography and warnings

on the use of drugs. For a free single copy, send

a postcard to Passport Services, Department of State,

Washington, DC, 10524.

Other Options

Fishing Licenses

Yearly California fi shing licenses are available for $6.05

to seniors who are age 65 and over and on SSI, or on a

limited income. If on SSI, application must be accompanied

by form SSA 2458, completed by Social Security,

Recreation & Volunteer Opportunities

to verify income. Last year’s license can serve as proof

of eligibility. The licensing period is January 1 through

December 31. Reduced-fee fi shing license applications

may be obtained from the State Department of Fish and

Game. A fi shing license may also be purchased from any

tackle or sporting goods store. Senior discounts are not



San Luis Obispo County Parks (781-5930) may be used

on a fi rst-come, fi rst-served basis. There are senior

rates. Reservations are available at the county parks for

large groups.

A variety of discount passes are available. A Golden

Bear Pass is issued at any state park for a $5 fee and is

valid for day-use only. You must be 62 or older and be an

SSI recipient or have a monthly income of no more than

$927 (single) or $1,729 (couple). State Park camping

reservations are made through Reserve American Inc. at


Disabled Discount Pass

This pass is issued at San Luis Obispo Coast District

Offi ce. The pass is $3.50 and entitles you to a 50 percent

discount on all park uses, all year (except already

reduced fees). Does not include Hearst Castle (San


Disabled Veterans Pass

Pick up the application at the district offi ce, online at or call the district offi ce (one

can be mailed to you). It must be completed and forwarded

to Sacramento. If approved, you are eligible for

free camping. One time fee of $3.50.

National Parks are usually on a fi rst-come, fi rst-served

basis, though reservations for the most heavily used

areas are handled through 800-365-2267.

When you visit a National Park you may request a Golden

Age Passport. You must have proof of age and be 62

or over. The Golden Age Passport gives free admission to

the national parks and a fi fty percent discount on fees,

such as camping. They must be obtained in person. Your

telephone directory can guide you to the appropriate

agency for detailed information on Parks and Recreation.

More information and applications can be obtained by

contacting the US Forest Service.

Fitness Resource Guide

The Active Aging Task Force of San Luis Obispo County

has prepared a Fitness Resource Guide, 'Be Active For

Life', to promote physical activity among those 50 and

over by increasing awareness of the many fi tness programs

and activities offered throughout the County. The

Guide is available in both English and Spanish. You can

pick the Guide at a senior center, city recreation program,


Recreation & Volunteer Opportunities

on the web (www. or by telephoning

the Area Agency on Aging at 800-510-2020.

Special Needs Recreation

Many recreational activities are available to people with

special physical, psychological or neurological circumstances.

These activities are often sponsored by specifi c

disease associations such as the Ostomy Association

through Rehabilitation Programs, or through senior

centers. For assistance in fi nding a club, sport, or other

activity to meet your needs, call Senior Information and


Check with the city recreation departments, local

YMCA’s and private health clubs to see if they offer

adaptive programs (specially designed programs for the

disabled and the individual recovering from an illness).

Additionally, a recreational and therapeutic horseback

riding program exists in San Luis Obispo and Santa Barbara

for handicapped persons of all ages.

Volunteer Options

Everyone is a winner when seniors volunteer; benefi ts

accrue to both individual volunteers and the organizations

that receive their services. A wide variety of

human service programs rely on volunteers. Opportunities

exist in any fi eld in which you have training, talent

or interest. Almost all of the programs in this Guide use


RSVP (Retired & Senior Volunteer Program) is a nonprofi

t agency for persons 55 and older who want to use

their lifetime of experience in useful service to others in

the community. RSVP will match your special skills with

organizations in your area that can utilize your abilities.

Examples of involvement include: data processing, working

with police department, sheriff’s department, city

and government agencies. Short-term assignments are

also available.

There are no dues to pay and RSVP volunteers are given

certain benefi ts. Included in these benefi ts is supplemental

insurance coverage for volunteers in the area of

accident, personal liability and excess auto insurance.

RSVP volunteers also receive a quarterly newsletter and

are honored at an annual awards banquet.

You may also want to consider auxiliary services at

almost any hospital or clinic, or docent opportunities at

most libraries; or contact the organization that is of interest

to you and ask if they have a need for volunteers.

A wide variety of non profi t and public agencies rely

on volunteers to accomplish their stated missions or

expand the services provided to clients. Opportunities

exist in any fi eld in which you have training, talent or

interest. Most of the organizations listed in this Guide

utilize volunteers.


Don’t Take It Easy - Exercise

“If exercise could be packed into a pill, it

would be the single most widely prescribed,

and benefi cial, medicine in the Nation.”

Robert N. Butler, M.D.,

former Director, National Institute on Aging

Each year, more and more scientifi c evidence

points to the truth of this statement. Regular

physical activity can help the human body

maintain, repair, and improve itself to an amazing

degree. And most older people - even those

with illnesses or disabilities- can take part in

moderate exercise programs.

Anyone planning to start a fi tness program

should see a doctor fi rst. Those with medical

problems may have to avoid some kinds of exercise

or adjust their level of activity. But even

people who are confi ned to, wheelchairs can do

some exercises to improve their strength and

sense of well being.

It is important to tailor your program to fi t

your own level of ability and special needs. For

example, jogging is not for everyone and may

be dangerous for those who have unsuspected

heart disease.

Although more research is needed, there is evidence

that exercise may strengthen your heart

and lungs, lower your blood pressure, and protect

against the start of adult- onset diseases.

Exercise can strengthen your bones, slowing

down the progress of osteoporosis, a bone thining

disorder common in elderly women. It can

strengthen and tone your muscles, and help you

move about more easily by keeping joints, tendons,

and ligaments more fl exible.

When combines with good eating habits, exercise

can help you lose weight or maintain your

ideal weight by burning excess calories and

helping control your appetite. Exercise may also

give you more energy, help you sleep better and

feel less tense, improve your appearance and

self confi dence, and contribute to good mental

health by keeping you socially active.

The Area Agency on Aging Health Task Force

has compiled a listing of the exercise opportunities.

Please call 800-510-2020 for a copy of

this listing. Or call your local senior center for

more information.

Source : National Institutes of Health, June 1982



CA Dept. of Fish and Game

1416 9th Street

Sacramento, CA 95814


CA Parks and Recreation District

Offi ce

San Luis Obispo Coast District Offi ce

3220 S. Higuera St #311

San Luis Obispo, CA 93401


City Recreation Departments

214 East Branch St.

Arroyo Grande, CA 93420


6507 El Camino Real

Atascadero, CA 93422


154 South 8th St.

Grover Beach, CA 93433


1001 Kennedy Wy.

Morro Bay, CA 93442


600 Nickerson Dr.

Paso Robles, CA 93446


760 Mattie Rd

Pismo Beach, CA 93449


1341 Nipomo St

San Luis Obispo, CA 93401



597 Markham St.

Toronto, Ontario, Canada M6G2L7


Passport Offi ces

1055 Monterey St., D-120

San Luis Obispo, CA 93408


Therapeutic Recreation

Partners in Equestrian Therapy

San Luis Obispo, CA


A recreational and therapeutic

horseback riding program designed

to promote self-confi dence

and physical fi tness for handicapped

people of all ages.

Travel Medicine &

Immunization Center


Free information available on immunization


U.S. Forest Service

San Luis Obispo, CA


Call for information to obtain

Golden Age Passport.


Young Men’s Christian Association

1020 Southwood Dr

San Luis Obispo, CA 93401


Recreation & Volunteer Opportunities


Retired and Senior Volunteer


660 Pismo St.

San Luis Obispo, CA 93401


Countywide clearinghouse for

volunteer opportunities. Matches

persons aged 55 and over with

volunteer opportunities in over

180 service agencies. Will match

your skills, interest and experience

with the needs of an organization

to fi nd a satisfying match.




• Companionship

• Incidental Transportation

• Laundry, Cooking

• Light Housekeeping

• Errands, Shopping

• Recreation, Crafts

• Medication Reminders

• Grooming, Dressing


• Personal Care Services:

– Bathing, Hygiene

– Incontinence Care

Over 550 independently owned and operated offices worldwide.


We help individuals maintain full

and independent lives in the comfort of their

own home.

Screened, Trained & Bonded Staff


Comfort Keepers


Senior Centers

Senior Centers serve as focal points of information

and services for older persons. Senior Centers are

owned and operated by separate and disparate organizations.

Some are operated by cities and others by non

profi t organizations.

As a result, each senior center has a unique array of

services and means to respond to the needs of the community.

Services that are available may include: senior

lunch services, information, community education, recreation

activities, socialization, music, health screening,

arts and crafts, and health insurance counseling.

Additionally, many senior centers have computer classes

and have computers available that provide access to the

Internet. Other services may include loans of medical


The philosophy of the senior center movement is based

on the following premises: that aging is a normal developmental

process; that human beings need peers

with whom they can interact and who are available as a

source of encouragement and support; and that adults

have the right to a voice in determining matters in which

they have a vital interest.


Atascadero Senior Center

5905 East Mall

Atascadero, CA 93422


Cayucos Senior Citizen Center

200 South Ocean Ave.

P.O. Box 134

Cayucos, CA 93430


Central Coast Senior Center

1580 Railroad Ave

P.O. Box 354

Oceano, CA 93445


Heritage Ranch Senior Center

Heritage Ranch Rd

Paso Robles, CA 93446

238-0306 (public phone/library)

238-2959 (for reservations)

Morro Bay Senior Center

1001 Kennedy Way

P.O. Box 603

Morro Bay, CA 93443


Nipomo Area Senior Center

200 Dana

P.O. Box 473

Nipomo, CA 93444


Paso Robles Activity Center

270 Scott St

P.O. Box 307

Paso Robles, CA 93446


Santa Margarita Senior Center

2210 “H” St

P.O. Box 507

Santa Margarita, CA 93453


San Luis Obispo Senior Center

1445 Santa Rosa St

San Luis Obispo, CA 93401



Senior Citizens’ Center

599 Twelfth St

San Miguel, CA 93451


Shandon Community Center

101 Centre St

Shandon, CA 93461


South Bay Community Center,


2180 Palisades Ave

P. O. Box 6387

Los Osos, CA 93412


Templeton Community Services


P.O. Box 780

420 Crocker St

Templeton, CA 93465


A variety of transportation services exist in San Luis

Obispo County. They range from mass transportation

(fi xed route) to specialized door-to-door service. Check

for the services that can best meet your particular


For general transportation information, one telephone

number has been established for your convenience. Call

the Regional Ridesharing Program at 541-CARS (541-


Fixed-Route Service

Fixed-Route Service means a transportation system

that has a predetermined route with specifi ed stops that

conform to a timetable. The County Bus System (RTA)

operates hourly service on most routes. SLO Transit

offers more frequent service within the City of San Luis

Obispo The entities that provide this service have pamphlets,

called schedules, explaining the details of each

route. These are available and can be obtained by calling


Door-to-Door Service

Not everyone can use the fi xed route bus service for

reasons of distance to the bus lines or service areas.

Door-to-Door Service is a transportation system that

will pick you up at a location determined by you and will

take you to the location of your choice. Reservations

are usually required and costs are a higher. There are

also a number of public transportation services that can

provide door-to-door service.

The communities of Atascadero, Morro Bay, Paso Robles,

Nipomo and South Bay (Baywood/Los Osos) have Dial a

Ride Services. Fares vary, but are generally $1 for Dial

A Ride. These services can get you around within your

community and can also get you to bus stops on the

regional fi xed route (RTA) buses between communities.

You may be eligible for a special service under the provisions

of the Americans with Disabilities Act, or ADA. If

you are unable to use the fi xed route buses due to disability,

call Runabout to ask about eligibility under ADA

(781-4363). If you qualify, next day service is guaranteed.

Senior Vans

Senior organizations in the area have vans and volunteer

drivers to assist older persons with their transportation

needs. Most vehicles do not have wheelchair lifts. Telephone

in advance to make a reservation. You do not have

to be a member of the local organization or club.

Senior Shuttles

Senior Shuttles are operated by Ride-On Transportation

and provide door-to-door transportation between cities.

These services operate on different days throughout the

county and in the City of San Luis Obispo and require

advance reservations by calling 541-8747.

Long Distance Travel

Greyhound Bus Lines

Greyhound provides nationwide bus service. They provide

a discount to seniors (65+) of 10% off the regular

fare. This discount does not apply to special fares.

They also have a helping hand program: a handicapped

person’s escort is eligible for a 50% discount ticket.

Some buses have wheelchair lifts.


Amtrak is a nationwide train service. Persons who are

62 or older and have a visible handicap or a doctor’s

note indicating that they are handicapped, can obtain a

15% discount off the regular fare when riding Amtrak.

Trains that stop at staffed stations are wheelchair accessible.

Train service now leaves daily from San Luis Obispo going

south through Los Angeles to San Diego, with stops

along the way. It leaves at 6:35 am and returns at 8:35

pm. Fares are reasonable vary. Also, one long distance

train in each direction also departs San Luis Obispo just

after midday, with a Paso Robles stop, and dedicated bus

service can get you to and from the Santa Barbara train

depot three times daily.


Many airlines offer discounts to seniors. Contact your

travel agent for more information.

For transportation to the San Luis Obispo County Airport,

contact your local taxi service or Ride On Transportation

at 541-8747 for their airport shuttle service.

Related Services


SLO Regional Ride Share

541-CARS (541-2277) offers information and matching

for ride sharing, including car and van pools countywide.

Also provides general information on all transit within

the region. The Triplink tool at features

a casual carpool program.

CalTrans Hotline


Offers information on freeway conditions and closures

during crosstown freeway construction.


Cambria Village Trolley is available providing free

scheduled service within and around Cambria. The

system operates June 1st through September 4th on

Thursday through Mondays and September 5th through

May 31st on Fridays through Mondays. 541-2228.



Avila Beach Trolley is available providing free scheduled

service within and around Avila Beach on weekends

and holiday Mondays during the summer (541-2228).

The SLO Downtown Trolley operates approximately

every 15-20 minutes. On Thursdays, the trolley operates

from 3:30 p.m. to 9:00 p.m.. On Fridays and Saturdays

the trolley operates from 12:00 p.m. to 9:00 p.m. On

Sunday, the trolley operates from 12:00 p.m. to 5:30

p.m.. No service on Christmas Day and Thanksgiving.


Handicap License Plate/Placard

For those who have a handicap and use an automobile,

specialized license plates and handicap placards are

available through the Department of Motor Vehicles. If

you wish to apply for a placard or plate, call the DMV at

800-777-0133 to obtain an application form and to fi nd

out what you need to bring with you in order to apply for

a placard and/or plate. Depending upon your disability,

you may be required to get a doctor’s authorization. A $6

application fee is required for those with a temporary

disability. There is no charge for those with a permanent


55 Alive/Mature Driving Course

This course was developed especially for older drivers

by the National Retired Teachers Association and the

American Association of Retired Persons. It will give

you a chance to brush up on existing driving skills and

pick up some new ideas about how to drive safely and


The course is conducted throughout the county by

trained volunteer instructors in two 4-hour sessions;

occasionally there is a one 8-hour session. An additional

benefi t will be a reduction in your car insurance since

insurance companies are required to give a discount to

seniors who have taken this and other approved courses.

If one driver over aged 55 or older takes the course a

discount will be provided for that person in a household.

For more information in your area call Bob Graham at

434-5659 or 1-888-227-7669.

Other organizations offer a driver Retraining Class in

locales throughout the County. For information about

other classes approved by the Department of Motor

Vehicles that qualify for the auto insurance discount call

Senior Information and Assistance services.

Reporting a Potentially Unsafe Driver

If you know someone who may no longer be able to drive

safely, you may request that the Department of Motor

Vehicles (DMV) review his or her driving qualifi cations.

A form can be secured or you may write a letter to the

local DMV Driver Safety Offi ce to identify the driver and

the reason(s) for making the report.


Driver’s Safety Evaluation Program

There is no single, simple test to determine if someone

is a safe driver. However, there are tests for refl exes,

vision, fl exibility, and visual attention – all critical skills

for driving. A doctor may refer the driver to a qualifi ed

specialist for an assessment of driving skills. These tests

take several hours and often include a road test with

an evaluator present. These tests can be costly and are

seldom covered by insurance or Medicare.

A formal assessment may seem threatening to an older

driver, especially if it is either pass or fail. Some older

adults prefer assessments that give them tips on being a

better, safer driver. Recommendations can include tips

for improving skills, avoiding certain driving situations,

useful equipment and an interval for re-testing.

Create A Safer Environment

For people with memory loss and confusion, home can

offer safety or it can be confusing and dangerous. The

following tips will help you create a living space that is

safe and secure.

1. Focus on Prevention

· Try to prevent problems before they happen, but remember

that some accidents are not avoidable.

· Allow plenty of time. Accidents may happen if the person

is rushed.

· If the person smokes, supervise cigarettes and matches.

2. Use Safety Devices

· Put gates at the top of stairways and secure banisters.

· Install safety latches or locks on cabinets where dangerous

items such as knives and cleaning products are stored.

· Put guards around radiators and other heaters.

· Use safety covers for doorknobs to prevent wandering.

3. Keep Things Simple

· Keep the environment simple and consistent. Don't rearrange

furniture unless necessary.

· Remove all unnecessary furniture and clutter including


· Keep items used often in the same place.

· Put away items that may cause confusion. For example,

don't leave the shaving cream next to the toothpaste.

4. Remove Hazardous Items

· Check all household items for potential dangers. Lock up

or remove medications, cleaning supplies and insecticides.

· Remove poisonous house plants.

· Put small objects which may be swallowed out of sight and

lock up all sharp items.

· Lock up or remove all fi rearms.

· Put appliances and tools, such as razors, hair dryers and

sewing machines, in a safe place.

· Secure outdoor appliances such as power tools and lawn



Door-to-Door Service

Atascadero Dial-a-Ride

Atascadero City Hall

6907 El Camino Real

Atascadero, CA 93422



Service within Atascadero; connections

to RTA buses; to and from

Twin Cities Hospital.

Cambria’s Anonymous Neighbors



Transportation to medical appointments

locally and within SLO

County for residents of Cambria

and San Simeon.

Morro Bay Dial-a-Ride

535 Harbor Dr.

Morro Bay, CA 93442



Service within Morro Bay; connections

to RTA uses.

Nipomo Dial-a-Ride


Service within Nipomo; connects

to RTA buses.

Paso Robles City Area Transit


800 Pine St.

Paso Robles, CA 93446




Service within Paso Robles; connections

to RTA buses; to and from

Twin Cities Hospital.

Ride-On Transportation

3620 Sacramento Dr. #201B

San Luis Obispo, CA 93401



A nonprofi t organization providing

transportation countywide. Senior

Shuttle is $2 each way serving

North Coast on Mondays, South

County on Tuesdays and Thursdays,

North County on Wednesdays and

Five Cities Shuttle on Wednesdays.

Runabout Service

1150 Osos St.,Ste 206

San Luis Obispo, CA 93401

781-4363 - Information

541-2544 - Reservations

Runabout is a countywide door-todoor

service for people who are

unable to use the regular fi xed

route bus service due to a disability.

Eligibility is based on the

person's individual abilities and

limitations, not a speicif age, diagnosis

or disability. Fares range

from $2.00 to $ 6.50 per one way

trip depending on distance traveled.

Runabout is the provider of

service for qualifi ed riders under

the Americans with Disabilities

Act (ADA). See details under

Door-to-Door service.

South Bay Dial-a-Ride

1300 Nipomo Ave.

San Luis Obispo, CA 93402


Service within Baywood/Los Osos;

connections to RTA buses.

Fixed-Route Service

Atascadero Transit

6907 El Camino Real

Atascadero, CA 93422



Avila Beach Trolley




Cambria Trolley

P.O. Box 436

Cambria, CA 93428




SLO Downtown Trolley



Countywide Area Service

San Luis Obispo Regional

Transit Authority (RTA)

1150 Osos Street, Ste. 206

San Luis Obispo, CA 93401



Five Cities Area Service

Regional Transit Authority-

South County Area Transit


1150 Osos St., Ste 206

San Luis Obispo, CA 93401



Paso Robles City Area Transit


800 Pine St.

Paso Robles, CA 93446




San Luis Obispo City Area Service

SLO Transit

919 Palm St.

San Luis Obispo, CA 93401

541-BUSS (541-2877)


Long Distance Travel


General Information and


800-872-7245 (USA-RAIL)



Greyhound Reservations



en Espanol 800-531-5332

Greyhound Terminals

150 South St.

San Luis Obispo, CA 93401


800 Pine St.

Paso Robles, CA 93446


Senior Vans

Cambria Community Bus


Cambria’s Anonymous

Neighbors (CAN)

P.O. Box 1797

Cambria, CA 93428


Cayucos Senior Citizens Club


Dept. of Motor Vehicles (DMV)

Driver Safety Offi ce

4050 S. Saviers Rd

Oxnard, CA 93033-6444



Driver Safety Evaluation


Central Coast Driver’s Safety

Evaluation Program

1128 Iris St.

San Luis Obispo, CA 93401



Provides driving evaluation and

adaptive equipment assessments.

Special Senior


Rides 4 Seniors

Paso Robles Senior Center

270 Scott St.

Paso Robles, CA 93446


Provides transportation for nondriving

homebound seniors in

Paso Robles, Atascadero, Templeton,

San Miguel and nearby areas.

Mondy through Friday 8 a.m. – 5

p.m.. Volunteers use their own

vehicles. Appointments made

through senior center – reservations

requested one week in

advance. Collaboration between

RSVP and City of Paso Robles.

Able Body Homecare


Tip: Home Repair Scams Alert

Never Buy Home Repairs From

Door To Door Sellers

Many elderly persons are targeted by

scam artists who use high pressure

tactics to sell unneeded and overpriced

contracts for “home improvements.”

Often they charge more than their

customers are led to believe. And then,

when the senior refuses to pay for

shoddy or incomplete work, the contractor

or its closely affi liated fi nancial

institution, attempts to force payment

by placing a lien on the senior’s home

and making threats.

How You Can Protect Yourself

There are several basic steps

one can take which can prevent a

problem from arising:

· Never deal with any door to door

contractors or buy repairs advertised

on TV. Deal with local trades

people recommended by friends or

reputable building supply stores.

· Before agreeing to hire any home

improvement contractor, get at

least a second estimate for the

same work from another contractor.

· Get a written contract or

estimate describing the work, the

price, the responsibility for cleaning

up, and the hourly rate for any

added work.

· Get references for the contractor

and speak to those references. Ask

about satisfaction and any, problems

that arose.

· Take a look at other work performed

by the same contractor.

If problems have developed with a

contractor’s work, seniors should

immediately take steps to protect

their interests, such as:

· Obtain an estimate from a professional

detailing how much damage was

done by the contractor and the value

of whatever services were rendered.

· Take detailed pictures of the work

or damage left by the contractor

and date them. These photos can

be used in court to show the nature

and extent of the problem.

· Hire an expert (architect, reputable

contractor, etc.) to look at the

work for quality and compliance

with specifi cations. The expert can

also provide an estimate regarding

the fairness of the price for work

completed, the extent of physical

damage, and its cost to repair.



AARP Legal Services Network 76

Able Body Homecare 67,90

Able Therapy Services 36

Access to Recreation, Inc. 36

ACI Medical 35

ACLU of SLO County 76

A Coastal Touch 67

Active and Able 36

Active Care In-home Services 82

adaptAbility/S&S Worldwide 36

Adaptive Aids 33

Adaptive Aids and Equipment, Local

Resources 35

Administration on Aging 17

Admission Agreement 54

Adult Children of Aging Parents 80

Adult Day Care 18

Adult Literacy 25

Adult Protective Services 29

Adult Public High Schools 25

Advance Health Care Directive 73

Affordable Home Care

Alternatives 67

Agoraphobia/Panic Disorder 80

AIDS-Support Network 80

Airlines 87

Al-Anon Family Groups 80

Allan Hancock College 26

Alliance for the Mentally Ill 80

ALS Support Group 80

Alzheimer's Association 79

Alzheimer's Day Care Resource

Centers Services 18

Amdal In-home Care 52

Amdal In Home Care 67

American Cancer Society 51

American Council of the Blind 37

American Diabetes Assoc. 51

American Dietetic Association 51

American Foundation for the

Blind 37

American Heart Association 51

American Lung Association 55

American Lupus Society 81

American Red Cross 24

Amputee Connection 81

Amtrak 87

Apria Health Care 35

Area Agency on Aging (AAA) 14

Area Agency on Aging Advisory

Council 17

Are You O.K.? 66

Arroyo Grande, City of 13

Arroyo Grande Care Center 58

Arroyo Grande Community

Hospital 10

Arroyo Grande Transitional Care 58

Arthritis Foundation 55

Assisted Living Communities 59

Atascadero, City of 13

Atascadero Dial A Ride 89

Atascadero Senior Center 86

Atascadero Transit 89

Atascadero Unifi ed School

District 26

Aunt Carol’s Place 63

Avila Beach Trolley 88


Barbara Boxer Senator 13

Bates Care Management 6

Bayside Care Center 58

Bereaved Parents 81

Best Care 69

BestCare Home Health 68

Better Breathers Club 81

Better Business Bureau 15


Better Care Provider 67

Blakeslee, Ph.D. Sam 13

Board of Dental Examiners 16

Board of Optometry 16

Board of Pharmacy 16

Board of Registered Nurses 16

Board of Supervisors 13

Boxer, Senator Barbara 13

Braille Institute of America 34

Bureau of Automotive Repairs 16


Cabrillo Convalescent Hospital 58

CA Dept. of Fish and Game 85

California Bar complaint hotline 76

California Commission on Aging 14

California Senior Legislature 14

California Telephone Access

Program (CTAP) 33

CalJOBS 31

Cal Poly Community Counseling

Service 80

Cal Poly State University 26

CalTrans Hotline 87

Cambria’s Anonymous Neighbors 35

Cambria CARES 19

Cambria Community Van 90

Cambria Trolley Shuttle 89

Cambria Village Trolley 87

Camping 83

CA Parks and Recreation District

Offi ce 85

Capps Congresswoman Lois 13

Care and Counseling Center 79

Caregiver Training 25

CARE Program 63

Caring Callers 69

Catholic Charities 64

Cayucos Senior Citizen Center 86

Cayucos Senior Citizens Club 90



Cemeteries and Funerals 21

Cemetery and Funeral Bureau 22

Central Coast Assistive Technology

Center 35

Central Coast Caregivers 68

Central Coast Commission for

Senior Citizens 14

Central Coast Dental Society 56

Central Coast Driver’s Safety

Evaluation Program 90

Central Coast Literacy Council 26

Central Coast Senior Center 86

Central Coast Senior Placement 64

Central Coast Senior Placement

Services 58

Certifi ed Home Health Agencies 65

CHW 56

City Recreation Departments 85

Client Care Consultants 7

Coast Caregiver Resource

Center 7,19

Comfort Keepers 85

Commission on Aging 14,15

Commission on Aging, San Luis

Obispo County 15

Community Care Licensing 17

Community Counseling Center 80

Community Health Centers 57

Congressman William Thomas 14

Congresswoman Lois Capps 13

Conservatorship of Estate and

Person 74

Conservatorship of the Person 74

Consumer Complaints 13,14,15

Consumer Credit Counseling

Services 48

Consumer Product Safety 51

Contractors State License Board 16

Cooperative Extension 25

Cooperative Extensions 26

Country Care Convalescent

Hospital 58

Creative Mediation Services 76

Credit Counseling 39

Creekside Career Center 32

Crescent Health Care 69

Cuesta College 26

Cuesta Family Medical Center 57


Dana Nelson’s HealthPlus

Pharmacy 35

Danish Convalescent Hospital 58

Death Certifi cates 21

Debtors Anonymous 48

Dental Board of California 16

Department of Corporations 16

Department of Motor Vehicles 16

Department of Public Health 17

Department of Rehabilitation 56

Department of Social Services 11

Depression 77

Depressive Support Group 82

Dept. of Consumer Affairs 16

Dept. of Motor Vehicles (DMV) 90

Diabetes & Nutrition Education

Center 51

Direct Assistance Program 63

Disabled Discount Pass 83

Disabled Veterans’ Exemption 41

Disabled Veterans Pass 83

Disaster Preparedness 23

District Attorney’s Offi ce 15

Domestic Partnerships 73

Door-to-Door Service 87

Driver’s Safety Evaluation

Program 88

Driver Safety Offi ce 90

Durable Power of Attorney for

Assets 73



Easter Seal Society 35

Economic Crime Unit 15

Education 25

El Camino Homeless

Organization 11

Elder Abuse Advocacy and Outreach

Project 29

Eldercare Locator 7

Elderhostel 25

Eldertreks 83

Election Division 13

Emergency Preparedness 23

Emergency Response Systems 33

Emergency Rooms 10

Emeritus Classes 25

Employment Development

Department 32

Employment Discrimination 32

Enrichments, Inc. 36

EOC Health Screening 54

Equipment 33

Estrella Career Center 32


Fair Employment & Housing

Dept. 32

Fair Oaks Pharmacy 35

Family Home Care 58

Federally Subsidized Housing 59

Federal Trade Commission 22

FeinsteinSenator Dianne 13

55 Alive/Mature Driving Course 88

Financial Matters 38

Financial Planner 40

Finding an Attorney 71

First Gov for Seniors 17

Fishing Licenses 83

Fitness Resource Guide 83

Fitt Medical 35

Five Cities Christian Women’s Food

Distribution 51

Five Cities Meals on Wheels 50

Fixed Route Service 87

Food and Drug Administration 51

Food and Nutrition 49

Food Bank Coalition of SLO

County 51

Food Safety and Inspection

Service 51

Food Stamps 39

Franchise Tax Board 48

French Hospital Medical Center 57


General Relief 39

Gentiva Health Services 69

Gentiva Independent Living 70

Golden State Mobile Home Owners

League 15

Governor of California 13

Grandparents as Parents Support

Group 81

Grass Roots II 51

Gray Panthers 17

Greyhound Bus Lines 87

Greyhound Reservations Center 90

Greyhound Terminals 90

Grieving Process 77

Grocery Shopping Assistance 50

Grover Beach, City of 13


Handicap License Plate/Placard 88

HARC Mercantile, Ltd. 36

Head Injury Support Group 81

Health Insurance Counseling 46

Healthplus Pharmacy 35

Health Services 53

Hearing 33

Hearing Center 36

Hearst Cancer Resource Center 56

Helen Keller National Center for

Deaf- Blind Youth 36

Heritage Ranch Senior Center 86


Hiring In Home Help 65

HIV Care Consortium 56

HMO Complaint Hotline 16

Home-Delivered Meals 50

HOME Care-Giver Services 68

Home Health Equipment 33

Home Instead Senior Care 68

Home IV/Enteral Therapy 65

Homeowner’s Assistance 41

Homeowner’s Property Tax

Exemption 40

Home Safety Evaluation 33

Homestead Declaration 62

Home Visitors 66

Hospicelink 22

Hospice of San Luis Obispo County,

Inc. 22

Hospice Partners of the Central

Coast 22

Hospital Meal Programs 50

Hotline of San Luis Obispo County 7

House of Representatives 13

Housing Authority of the City of

Paso Robles 64

Housing Authority of the City of San

Luis Obispo 64

Housing Options 59

Huntington’s Disease 82


IHSS Public Authority 67

Immigration 74

In-Home Supportive Services 68

Independent Living Aids 36

Independent Living Resource Center

(ILRC) 67

In Home Care Solutions 65


Internal Revenue Service 48

International Cemetery & Funeral

Association 22


Jan-Stemper-Brown 62

Joint Tenancy of Assets 73


Kidney Foundation, Central

Coast 56


Labor Standards Enforcement/

Industrial Relations 32

League of Women Voters 14

Levels of Care 59

Liberty High 26

Libraries 15

LifeFone 37

Life Line 37

Life Steps Foundation, Inc. 8

Lighthouse, Inc. 37

LinCare 35

Lindamood-Bell Learning

Processes 36

Linkages Care Management 7

Linkages Program - LifeSteps

Foundation 19

Link to Life 37

Lions Sight Conservation

Foundation 37


Loaves and Fishes/Atascadero 52

Loaves and Fishes/Paso Robles 52

Long Distance Travel 87

Long Term Care Ombudsman 57

Long Term Care Ombudsman

Services of SLO County 29

Low Cost Rentals 59

Low Vision Program Services 34

LS&S Group, Inc. 37

Lucia Mar Adult Education 26



Lumeta 16

Lymphedema Therapy Program 58


Maldonado Abel 13

Manic Depressive & Depressive

Support Group 82

Marian HomeCare & Hospice 22

Marian HomeCare Services 22

Marian Home Health & Hospice 69

Marian Home Infusion 69

Marian MC Home Care 66

Max Care 35

Maxi-Aids 36

Maxine Lewis Memorial Shelter 11

McCarthy, Congressman Kevin 14

Meat and Poultry Hotline

(USDA) 51

Med-Stop 57

Med-Works Care Center 57

Medi-Cal 44

Medi-Cal Dental Care 56

Medical Baseline 63

Medical Board of California 16,56

Medical Society 58

Medicare 42

Medicare Advantage 43

Medicare Assignment 42

Medicare Fraud 44

Medicare Savings Account 43

MediGap 43

Med World HME,Inc. 35

Memory Disorders Program 66

Mental Health 77

Mental Health Clinics 79

Military Offi cer Association of

America 14

Mission Business Information

Center 32

Mission View Health Center 58

Mobile Home Ombudsman 15

Mobility Masters 35

Money Management/Bill Paying

Service 39

Morro Bay, City of 13

Morro Bay Dial a Ride 89

Morro Bay Fire Department 69

Morro Bay Senior Center 86

Multiple Sclerosis Society 82

Muscular Dystrophy Association 56


Na. Committee to Preserve Social

Security and Medi 17

Na. Hospice & Palliative Care

Organization 79

National Council on Aging 17

National Council on Patient

Information and Educat 17

National Eye Care Project 34

National Federation of the Blind of

California 17

National Institute on Aging 17

National Multiple Sclerosis

Society 56

Nelson’s HealthPlus Pharmacy 35

Nicotine Anonymous 82

Nipomo Area Senior Center 86

North American Cemetery

Regulatory Assoc. 22

North County Care 57

North County Homeless

Outreach 11

Notary Public 71

Nursing Home Placement 58

Nutritional Health 49

Nutrition Information 51


Offi ce of Emergency Services 24

Offi ce of Privacy Protection 16

One Stop Career Center 31

Organ Donation 21


Osher Lifelong Learning

Institute 26

Overpayments 38


Pacifi c Pulmonary Service 35

Partners in Equestrian Therapy 85

Paso Robles, City of 13

Paso Robles Activity Center 86

Paso Robles Central Coast Area

Transit 89

Paso Robles Transit (PRCAT) 89

Passport Offi ces 85

Peoples Kitchen 50

Peppertree Counseling Services 80

PG&E 63

Physician Referral 58

Pismo Beach, City of 13

Placement Assistance 53

Planning for Long Term Care

Needs 46

Polk Insurance Agency 48

Postal Carrier Alert 66

Post Polio Support 82

Prado Day Center 11

Preferred Provider Organization 43

President George W. Bush 14

Pristine Home Services 68

Private Fee-For-Service Plans 43

Private Industry Council 31

Probate 72

Probate Clerk at Superior Court 76

Project Lifesaver 12

Protection & Advocacy Inc. 76

Public Defender Services 76

Public Guardian 76


Qualifi ed Medicare Benefi ciary or

“QMB” 46

Quality Caregivers 68


REACH Program 64

Recreation Departments 85

Rehabilitation Department 31

Renter’s Credit 41

Renters’ Assistance 41

Representative Payee 74

Residential Care Facility for the

Elderly 60

Respite Care 18

ResponseLINK 37

ResponseLINK of the Central

Coast 37

Retired and Senior Volunteer

Program 85

Retired State Employees 14

Retired Teachers Assoc. 14

Retirement Communities 59

Reverse Mortgages 60

Revocable Living Trust (“RLT”) 72

Ride On Transportation 89

Runabout Van Service 89


“SLMB” 46

Safe Return 12

Safety repairs and modifi cations 62

Salvation Army 11

San Luis Coastal Adult School 26

San Luis Obispo, City of 13

San Luis Obispo County Clerk

Recorder 13

San Luis Obispo County Mental

Health Services 79

San Luis Obispo County Public

Health Agency 56

San Luis Obispo Literacy

Council 26

San Luis Obispo

Meals-on-Wheels 50

San Luis Obispo Senior Center 86

Santa Margarita Senior Center 86

Schwarzenegger, Arnold 13

Scolari’s Market 50

Secretary of State for Domestic

Partnerships 76

Senator Barbara Boxer 13

Senator Dianne Feinstein 13

Senior Centers 86

Senior Citizen’s Center 86

Senior Citizens Advisory

Commission 14

Senior Citizens Property Tax

Postponement 41

Senior Community Service

Employment Program 31

Senior Connection 7

Senior Health Screening 55

Senior Legal Services Project 76

Senior Legislature (CSL) 14

Senior Living Consultants 61

Senior Moments 19

Senior Nutrition Program of San

Luis Obispo County 50

Senior Peer Counseling Program 80

Senior Vans 87

Service Establishment Charge

Discount 63

Sexual Assault and Prevention

Recovery Center 10

Shandon Community Center 86

Shared Housing 59

Shelter Services for Women 10

Shelter Services for Women and

Children 10

Sierra Vista Hospital Medical

Center 57

Skilled Nursing Facilities 58

SLO Downtown Trolley 88

SLO Fresh Market 50

SLO Hep C Project 57

SLO Legal Alternatives

Corporation 76


SLO Regional Ride Share 87

Small Claims 71

Small Claims Advisor 76

So. California Gas/The Gas

Company 63

Social Security Administration 38

Social Security Disability

Benefi ts 38

Social Security Earnings Test 31

Social Security Retirement

Benefi ts 38

Social Security Survivors

Benefi ts 38

Sonic Alert 36

South Bay Community Center,

Inc. 86

South Bay Dial a Ride 89

South County Homeless

Outreach 11

Special Income Tax Credit for the

Elderly or Disabled 42

Special Need Services 33

State Controller 48

State Department of Financial

Institutions 16

State Dept. of Consumer Affairs 16

State Insurance Hotline 16

Stemper-Brown 62

Supervisor Harry Ovitt 13

Supervisor Khatchik Achadjian 13

Supplemental Security Income

Program (SSI) 38

Support Groups 77


Take Off Pounds Sensibly 82

Tax Counseling for the Elderly

(TCE) 41

Telecare/Phone Friends 69

Telephone Access Program

(CTAP) 33

Telephone Reassurance 66


Television Caption Decoding 34

Templeton Community Services

District 86

Templeton Hills Pharmacy 35

Tenant/Landlord Assistance 62

Therapeutic Recreation 85

The Retired Offi cer Association

(TROA) 14

The Revocable Living Trust

(“RLT”) 72

The Villges 60

Thomas Congressman William 14

Tips on Shared Housing 59

Transitions-Mental Health

Assoc. 82

Transportation 87

Travel Medicine & Immunization

Center 85

Travel Options 83

Tri-Counties Regional Center 7

Tri County G.L.A.D. 82

Trolleys 87

Twin Cities Community Hospital 57


U.S. Forest Service 85

U. S. Postal Service 69

Unemployment Insurance Benefi ts

Information 32

United States Consumer Product

Safety Commission 16

United States Department of

Justice 76

United States Senate 13

Universal Lifeline Telephone

Service 33

Urgent Care Centers 57

U S Postal Service 69

Utilities 63

Utility Assistance 63

Utility Taxes 64


Veterans’ Exemption 41

Veterans’ Outpatient Clinic 57

Veterans Health Benefi ts 45

Veterans Service Offi ce 48

Veterans Services 39

Vial of Life 12

Vial of Life Program 33

Victim/Witness Assistance

Program 75

Villages 60

Vineyard Hills Health Center 58

Vision 34

Volunteer 83

Volunteer Income Tax Assistance

(VITA) 41

Volunteer Options 84

Voter Registration 13


Waiting List Tips 59

Wallace Home Medical 35

Wandering 12

Weatherization Services 63

Wills and Intestate Succession 72

Women’s Shelter & Resource

Center 10

Wright & Sanders 75





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