Banken for en verden i endring The bank for a ... - BNP Paribas

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Banken for en verden i endring The bank for a ... - BNP Paribas

• organisation of our dialogue with stakeholders

Stakeholders Communication initiatives

Shareholders • Shareholder Liaison Committee – opinion on the Sustainable Development Report

• Dialogue with managers and analysts: Investor Relations – SRI Roadshow

• Development of specific documentation for SRI investors on a regular basis

• Half-yearly financial newsletter

• Minutes of the AGM

• Meetings between shareholders and Executive Management in various French towns and cities

• Salon Actionaria – Paris, 17/18 November 2006

• Publication of La Vie du Cercle newsletter three times a year for members of the Cercle BNP Paribas

• Scientific seminars or visits to industrial sites: 354 events organised in 2006

• Toll-free number (in France) – 0800 666 777

BNP Paribas website: http://invest.bnpparibas.com

• Minitel service: 3614 BNPPACTION

Employees • More than 4,400 employees surveyed in our in-house questionnaire on the working environment

• European Works Council

• Group Works Council in France

• Hands-on social dialogue – more than 100 local committees for BNP Paribas SA in France

• Mix City: a group of senior female executives

Customers and suppliers • Customer satisfaction surveys

• Cetelem responsible lending passbook account

• Disabled access guide to branches and ATMs

• Relations with consumer associations – dedicated relationship set up for the French retail banking

network and Cetelem

• Well-defined procedure for handling customer complaints in branches – ombudsman

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BNP PARIBAS AND ITS STAKEHOLDERS

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