Banken for en verden i endring The bank for a ... - BNP Paribas

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Banken for en verden i endring The bank for a ... - BNP Paribas

• human resources development / clearly identified operational challenges

dEpLOyING A GLOBAL ChANGE

mANAGEmENT SySTEm

Management monitoring

The system of employee surveys deployed in

France since 1993 was rolled out to other countries

beginning in 2005. It includes two types of

surveys conducted in alternation from one year

to the next. The first is a satisfaction survey that

monitors the in-house climate along the three

dimensions of company image, management

practices and attitudes, and professional experience.

The following year the survey takes the

form of a set of indicators measuring employees’

degree of commitment.

In 2006 the survey was an international barometer

of in-house climate. A sample of more than

4,400 employees – out of about 73,500 in the

countries where BNP Paribas has its largest

operations – described how they see the company

and their work situation. The highlights

of the 2006 survey can be summarised as

follows:

• A positive view of the work situation and of management methods, reflecting some specific cultural

features of each country, including a historically stronger tendency to be critical in France

% positive opinions France Germany Morocco UK New York

motivation of teams 55 88 62 76 79

View of teams’ management 65 85 95 76 79

Optimism regarding future

within the Group

65 83 87 73 78

Atmosphere in the workplace 86 95 83 91 92

• Consensus concerning the Group’s very positive image, which builds team cohesion

% positive opinions France Germany Morocco UK New York

Overall image 93 90 98 85 90

performance 99 96 99 95 98

Reputation 96 98 100 91 92

quality of products and services 92 93 100 89 90

Ability to innovate 89 89 100 82 84

87 BNP PARIBAS AND ITS STAKEHOLDERS

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