Banken for en verden i endring The bank for a ... - BNP Paribas

media.cms.bnpparibas.com

Banken for en verden i endring The bank for a ... - BNP Paribas

• relations with clients and suppliers / listening to our clients and meeting their needs

Making sales facilities and services

accessible to all

Going beyond applicable regulatory requirements,

BNP Paribas takes measures to

facilitate access to its branches and ATMs by

disabled persons. In France, 95% of its ATMs

are accessible to disabled persons compared

to an 80% average for the industry. A methodological

guide was produced with the help of a

specialised consulting firm and distributed to all

persons involved in the interior design of sales

facilities and the installation of ATMs.

80% of the 650 branches that had been

renovated by the end of 2006 are accessible

to disabled persons. The exceptions are due

to physical, technical or security constraints

validated by the relevant authorities. The multichannel

bank offers all clients the possibility

to access information and banking services. At

least one remote channel – phone or internet – is

always available for day-to-day transactions.

voice-guided ATMs for the visually impaired

Through its partnership with Diebold, a global leader in the ATM industry, BNP Paribas is the

first bank in France to provide visually impaired clients with the possibility to withdraw money

independently. These new machines offer audio assistance that is activated by inserting a standard

headphone jack. To facilitate withdrawal, the ATMs are equipped with embossed features on the

headphone jacks, keyboards and function keys, as well as multicoloured light signals to identify each

stage of the transaction. Since 1 December 2005, BNP Paribas has rolled out more than 250 cash

distributors of this type in France and by the end of 2007, 500 to 600 such distributors should be

operational.

96 BNP PARIBAS AND ITS STAKEHOLDERS

More magazines by this user
Similar magazines