Configure your e-mail client using the native Exchange protocol

The Rockefeller University
I NFORMATION T ECHNOLOGY E DUCATION & T RAINING
Configure your e-mail client using
the native Exchange protocol
Instructions for Power Users
Information Technology Help Desk, x8940 Updated 2/8/2013

Configure your e-mail client to use the new Exchange e-mail system
TABLE OF CONTENTS
CONFIGURING YOUR E-MAIL CLIENT 3
Outlook 2010 (PC) ................................................................................................................................................. 4
Outlook 2010 (PC) – Auto Discover Configuration ............................................................................................... 6
Outlook 2013 (PC) ................................................................................................................................................. 9
Outlook 2013 (PC) – Auto Discover Configuration ............................................................................................. 11
Apple Mail, iCal & Address Book (Mac OS 10.6.x and newer) .......................................................................... 14
Outlook 2011 (Mac) – Auto Discovery Configuration ......................................................................................... 16
Outlook 2011 (Mac) – Manual Configuration ...................................................................................................... 18
Entourage 2008 (Mac) .......................................................................................................................................... 20
CREATING YOUR FILTERS & VACATION MESSAGE 24
E-MAIL FORWARDING 24
Information Technology Help Desk, x8940 Updated 2/8/2013
page 2 of 24

Configure your e-mail client to use the new Exchange e-mail system
Configuring Your E-mail Client
In order to read your e-mail messages using the native Exchange protocol, your e-mail client,
Outlook (PC/Mac), Mail (OS X 10.6.x - Snow Leopard and newer) or Entourage 2008, need to be
configured with the proper server information.
Users who are switching from the IMAP protocol and have specific folder names will need to first
rename these folders prior to switching protocols to avoid corruption and/or loss of content from
these folders. Users may contact the Help Desk for assistance.
Microsoft (MS) Exchange has certain folders that it has designated to handle specific functions.
You cannot create folder names with these names. Users cannot delete or rename these folder
names either. These folders are:
These are reserved names that do have mail items in them:
Deleted Items
Drafts
Inbox
Junk E-Mail
Outbox
Sent Items
These are reserved names that do not have mail items in them:
Calendar
Contacts
Journal
Notes
Tasks
Information Technology Help Desk, x8940
Updated 2/8/2013 page 3 of 24

Configure your e-mail client to use the new Exchange e-mail system
Outlook 2010 (PC)
To configure Outlook e-mail client to send and receive e-mail, close Outlook application and
follow these steps:
Users who are switching from the IMAP protocol and have specific folder names will need to first
rename these folders prior to switching protocols to avoid corruption and/or loss of content from
these folders. Users may contact the Help Desk for assistance.
Microsoft (MS) Exchange has certain folders that it has designated to handle specific functions.
You cannot create folder names with these names. Users cannot delete or rename these folder
names either. These folders are:
These are reserved names that do have mail items in them:
Deleted Items
Drafts
Inbox
Junk E-Mail
Outbox
Sent Items
These are reserved names that do not have mail items in them:
Calendar
Contacts
Journal
Notes
Tasks
Users must be connected to the campus network or use VPN if using RUGuest or any other
public Internet connection. Once configured, VPN is not needed to send/receive e-mail.
Users who use an air-card that uses your cell phone carrier, such as Verizon, Sprint, to establish
an Internet connection will experience slowness in using Outlook in Power User mode. Users
should use Webmail (http://rumail.rockefeller.edu) or use Outlook in an IMAP configuration.
1. Go to Start > Control Panel and then double-click the Mail icon (if you don't see the icon,
click Classic View, and then double-click the Mail icon)
2. Note: Users who are using 64-bit version of Vista, the Mail icon has been moved to the View
32-bit Control Panel Items. From the Control Panel Home, double click Additional
Options
o Users who never used Outlook will need to create a profile if prompted. To add a
profile, when prompted:
Click Add
Enter a Profile Name
Click OK
o Go to step 6
3. Click E-mail Accounts…
4. Select New (under the E-mail tab)
5. Click Manually configure server settings or additional server types
6. Click Next
Information Technology Help Desk, x8940
Updated 2/8/2013 page 4 of 24

Configure your e-mail client to use the new Exchange e-mail system
7. Select Microsoft Exchange or compatible service
8. Click Next
9. Do/enter the following:
o Microsoft Exchange Server: ruexcas.rockefeller.edu
o Verify that the Used Cached Exchange Mode box is unchecked
o User name: your e-mail username (for example, use doej and not
doej@rockefeller.edu)
o Click More Settings
Click the Connection tab
Under Exchange Over the Internet, check the box labeled Connect to my
Exchange mailbox over HTTP
Click Exchange Proxy Settings
Under Connection Settings, in the https:// field, enter
rumail.rockefeller.edu
Uncheck the box for Mutually authenticate the session… (if setting exists)
Place check marks in the boxes for both On fast networks… and On slow
networks…
Under Proxy Authentication Settings, select Basic Authentication
Click OK.
o Click the Check Name button.
o Enter your username is the following format: rockefellernt\user (or if prompted,
select your name from a list.)
o Click OK. Your settings will be automatically updated.
o A window will pop up. Click Yes.
10. Click Next
11. Click Finish
Launch the Outlook e-mail program and login with your email address (in the form of
username@rockefeller.edu) and password. Users will be prompted for their login information
each time Outlook client is launched.
Information Technology Help Desk, x8940
Updated 2/8/2013 page 5 of 24

Configure your e-mail client to use the new Exchange e-mail system
Outlook 2010 (PC) – Auto Discover Configuration
To configure Outlook e-mail client to send and receive e-mail, close Outlook application and
follow these steps:
Users who are switching from the IMAP protocol and have specific folder names will need to first
rename these folders prior to switching protocols to avoid corruption and/or loss of content from
these folders. Users may contact the Help Desk for assistance.
Microsoft (MS) Exchange has certain folders that it has designated to handle specific functions.
You cannot create folder names with these names. Users cannot delete or rename these folder
names either. These folders are:
These are reserved names that do have mail items in them:
Deleted Items
Drafts
Inbox
Junk E-Mail
Outbox
Sent Items
These are reserved names that do not have mail items in them:
Calendar
Contacts
Journal
Notes
Tasks
Users may alternately allow Outlook’s auto discover option configure Outlook for you. Users
must be connected to the campus network or use VPN if using RUGuest or any other public
Internet connection. Once configured, VPN is not needed to send/receive e-mail.
Users who use an air-card that uses your cell phone carrier, such as Verizon, Sprint, to establish
an Internet connection will experience slowness in using Outlook in Power User mode. Users
should use Webmail (http://rumail.rockefeller.edu) or use Outlook in an IMAP configuration.
1. Go to Start > Control Panel and then double-click the Mail icon (if you don't see the icon,
click Classic View, and then double-click the Mail icon)
2.
Note: Users who are using 64-bit version of Vista, the Mail icon has been moved to the View
32-bit Control Panel Items. From the Control Panel Home, double click Additional
Options
o Users who never used Outlook will need to create a profile if prompted. To add a
profile, when prompted:
Click Add
Enter a Profile Name
Click OK
o Go to step 6
3. Click E-mail Accounts…
4. Select New (under the E-mail tab)
5. Select Microsoft Exchange, POP3, IMAP,
or HTTP
6. Click Next
Information Technology Help Desk, x8940
Updated 2/8/2013 page 6 of 24

Configure your e-mail client to use the new Exchange e-mail system
7. Enter your full name as it appears in the University’s online directory
8. Enter your e-mail address in the format of @rockefeller.edu
9. Enter your RUNet passphrase
10. Reenter your RUNet passphrase
11. Click Next
12. Your e-mail settings are being automatically
configured
13. Enter your email address in the format of @rockefeller.edu, if prompted
14. Enter your e-mail passphrase
15. Click OK
16. Click Finish
17. Click Manually configure server
settings
18. Click Next
19. Click More Settings…
o Click the Connection tab
o Click Exchange Proxy Settings
o Ensure that rumail.rockefeller.edu is
listed in the Use this URL to connect
to my proxy server for Exchange:
o Place a check mark for and ensure
that msstd:rumail.rockefeller.edu is
listed for Only connection to proxy
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Updated 2/8/2013 page 7 of 24

Configure your e-mail client to use the new Exchange e-mail system
servers that have this principal name in their certificate:
o Place check marks in the boxes for both On fast networks… and On slow
networks…
o Click OK.
20. Click OK
21. Click Finish
22. Click Finish
23. On the E-mail tab, double-click your account.
24. Under Microsoft Exchange Server, select the Use Cached Exchange Mode check box.
25. Click Next.
26. Click Finish. (If propmted you need to restart Outlook click OK).
27. Click Close/OK
28. Launch the Outlook e-mail program and login with your email address (in the form of
username@rockefeller.edu) and password. Users will be prompted for their login information
each time Outlook client is launched.
29. If prompted, select the Don’t ask me about this website again
30. Click Allow
Information Technology Help Desk, x8940
Updated 2/8/2013 page 8 of 24

Configure your e-mail client to use the new Exchange e-mail system
Outlook 2013 (PC)
To configure Outlook e-mail client to send and receive e-mail, close Outlook application and
follow these steps:
Users who are switching from the IMAP protocol and have specific folder names will need to first
rename these folders prior to switching protocols to avoid corruption and/or loss of content from
these folders. Users may contact the Help Desk for assistance.
Microsoft (MS) Exchange has certain folders that it has designated to handle specific functions.
You cannot create folder names with these names. Users cannot delete or rename these folder
names either. These folders are:
These are reserved names that do have mail items in them:
Deleted Items
Drafts
Inbox
Junk E-Mail
Outbox
Sent Items
These are reserved names that do not have mail items in them:
Calendar
Contacts
Journal
Notes
Tasks
Users must be connected to the campus network or use VPN if using RUGuest or any other
public Internet connection. Once configured, VPN is not needed to send/receive e-mail.
Users who use an air-card that uses your cell phone carrier, such as Verizon, Sprint, to establish
an Internet connection will experience slowness in using Outlook in Power User mode. Users
should use Webmail (http://rumail.rockefeller.edu) or use Outlook in an IMAP configuration.
1. Go to Start > Control Panel and then double-click the Mail icon (if you don't see the icon,
click View by and select Large Icons or Small Icons and then double-click the Mail icon)
2. Note: Users who are using 64-bit version of Vista, the Mail icon has been moved to the View
32-bit Control Panel Items. From the Control Panel Home, double click Additional
Options
a. Users who never used Outlook will need to create a profile if prompted. To add a
profile, when prompted:
i. Click Add
ii. Enter a Profile Name
iii. Click OK
b. Go to step 7
3. Click E-mail Accounts…
4. Select New (under the E-mail tab)
5. Click Manually configure server settings or additional server types
6. Click Next
Information Technology Help Desk, x8940
Updated 2/8/2013 page 9 of 24

Configure your e-mail client to use the new Exchange e-mail system
7. Select Microsoft Exchange or compatible service
8. Click Next
9. Do/enter the following:
a. Microsoft Exchange Server: ruexcas.rockefeller.edu
b. Verify that the Used Cached Exchange Mode box is unchecked. It is recommended
to uncheck Use Cached Exchange Mode to offer better e-mail performance.
c. User name: your e-mail username (for example, use doej and not
doej@rockefeller.edu)
d. Click More Settings
i. Click the Connection tab
ii. Under Exchange Over the Internet, check the box labeled Connect to my
Exchange mailbox over HTTP
iii. Click Exchange Proxy Settings
iv. Under Connection Settings, in the https:// field, enter
rumail.rockefeller.edu
v. Uncheck the box for Mutually authenticate the session… (if setting exists)
vi. Place check marks in the boxes for both On fast networks… and On slow
networks…
vii. Under Proxy Authentication Settings, select Basic Authentication
viii. Click OK.
e. Click the Check Name button.
f. Enter your username is the following format: rockefellernt\user (or if prompted,
select your name from a list.)
g. Click OK. Your settings will be automatically updated.
h. A window will pop up. Click Yes.
10. Click Next
11. Click Finish
Launch the Outlook e-mail program and login with your email address (in the form of
username@rockefeller.edu) and password. Users will be prompted for their login information
each time Outlook client is launched.
Information Technology Help Desk, x8940
Updated 2/8/2013 page 10 of 24

Configure your e-mail client to use the new Exchange e-mail system
Outlook 2013 (PC) – Auto Discover Configuration
To configure Outlook e-mail client to send and receive e-mail, close Outlook application and
follow these steps:
Users who are switching from the IMAP protocol and have specific folder names will need to first
rename these folders prior to switching protocols to avoid corruption and/or loss of content from
these folders. Users may contact the Help Desk for assistance.
Microsoft (MS) Exchange has certain folders that it has designated to handle specific functions.
You cannot create folder names with these names. Users cannot delete or rename these folder
names either. These folders are:
These are reserved names that do have mail items in them:
Deleted Items
Drafts
Inbox
Junk E-Mail
Outbox
Sent Items
These are reserved names that do not have mail items in them:
Calendar
Contacts
Journal
Notes
Tasks
Users may alternately allow Outlook’s auto discover option configure Outlook for you. Users
must be connected to the campus network or use VPN if using RUGuest or any other public
Internet connection. Once configured, VPN is not needed to send/receive e-mail.
Users who use an air-card that uses your cell phone carrier, such as Verizon, Sprint, to establish
an Internet connection will experience slowness in using Outlook in Power User mode. Users
should use Webmail (http://rumail.rockefeller.edu) or use Outlook in an IMAP configuration.
1. Go to Start > Control Panel and then double-click the Mail icon (if you don't see the icon,
click View by and select Large Icons or Small Icons and then double-click the Mail icon)
2.
Note: Users who are using 64-bit version of Vista, the Mail icon has been moved to the View
32-bit Control Panel Items. From the Control Panel Home, double click Additional
Options
a. Users who never used Outlook will need to create a profile if prompted. To add a
profile, when prompted:
i. Click Add
ii. Enter a Profile Name
iii. Click OK
iv. Go to step 7
3. Click E-mail Accounts…
4. Select New (under the E-mail tab)
5. Select Microsoft Exchange, POP3, IMAP, or HTTP
6. Click Next
Information Technology Help Desk, x8940
Updated 2/8/2013 page 11 of 24

Configure your e-mail client to use the new Exchange e-mail system
7. Enter your full name as it appears in the University’s online directory
8. Enter your e-mail address in the format of @rockefeller.edu
9. Enter your RUNet passphrase
10. Reenter your RUNet passphrase
11. Click Next
12. If you receive a security certificate error message that the certificate is not valid, click OK.
13. Your e-mail settings are being automatically
configured
14. Enter your email address in the format of @rockefeller.edu, if prompted
15. Enter your e-mail passphrase
16. Click OK
17. Click Finish
18. Double click Mail
19. Click E-mail Accounts
20. Enter your email address in the format of @rockefeller.edu, if prompted
21. Enter your e-mail passphrase
22. Double click on your Rockefeller profile/e-mail address
23. It is recommended to uncheck Use Cached Exchange Mode to offer better e-mail
performance.
24. Click More Settings…
a. Click the Connection tab
b. Click Exchange Proxy Settings
c. Ensure that rumail.rockefeller.edu is
listed in the Use this URL to connect
to my proxy server for Exchange:
d. Place a check mark for and ensure
that msstd:rumail.rockefeller.edu is
listed for Only connection to proxy
servers that have this principal
name in their certificate:
e. Place check marks in the boxes for
both On fast networks… and On
slow networks…
f. Click OK.
Information Technology Help Desk, x8940
Updated 2/8/2013 page 12 of 24

Configure your e-mail client to use the new Exchange e-mail system
25. Click OK
26. Click Next
27. Click Finish
28. Launch the Outlook e-mail program and login with your email address (in the form of
username@rockefeller.edu) and password. Users will be prompted for their login information
each time Outlook client is launched.
29. If prompted, select the Don’t ask me about this website again
30. Click Allow
Information Technology Help Desk, x8940
Updated 2/8/2013 page 13 of 24

Configure your e-mail client to use the new Exchange e-mail system
Apple Mail, iCal & Address Book (Mac OS 10.6.x and newer)
To configure your Mail email client on a Mac to send and receive email via the Exchange mail
server, open Mail and follow these steps:
Users who are switching from the IMAP protocol and have specific folder names will need to first
rename these folders prior to switching protocols to avoid corruption and/or loss of content from
these folders. Users may contact the Help Desk for assistance.
Microsoft (MS) Exchange has certain folders that it has designated to handle specific functions.
You cannot create folder names with these names. Users cannot delete or rename these folder
names either. These folders are:
These are reserved names that do have mail items in them:
Deleted Items
Drafts
Inbox
Junk E-Mail
Outbox
Sent Items
These are reserved names that do not have mail items in them:
Calendar
Contacts
Journal
Notes
Tasks
Note: If you are off-campus (including RUGuest), establishing a VPN connection during
configuration.
Auto Discovery Configuration:
Select Mail > Preferences…
Click Accounts
Click +
Enter your name in the Full Name field
Enter your email address in the Email Address field as username@rockefeller.edu
Enter your e-mail passphrase
Click Continue
Some users may get an error that the connection to the Exchange server could not
be established. Users will need to manually change the server name to
rumail.rockefeller.edu
Optional setting: to sync MS Exchange server side Address Book contacts and Calendar
entries, put a checkmark next to Address Book contacts and iCal calendars
Click Create
In the Account Information tab in your newly created profile, change the Incoming
Server: field to rumail.rockefeller.edu (if it’s listed as something else)
Users may need to click on Apple menu > Preferences > Account)
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Updated 2/8/2013 page 14 of 24

Configure your e-mail client to use the new Exchange e-mail system
Ensure that the External Server: is listed as rumail.rockefeller.edu
Click Advanced tab
Change the Incoming Server Path: and External Server Path: fields to
ews/exchange.asmx (if it’s listed as something else)
Close the Accounts window
Click Save if prompted
Manual Configuration:
Select Mail > Preferences…
Click Accounts
Click +
Enter your name in the Full Name field
Enter your email address in the Email Address field as
username@mail.rockefeller.edu
Enter your e-mail passphrase
Click Continue
Select Exchange (or Exchange 2010) from the Account Type pull down menu
Description field is optional
Enter rumail.rockefeller.edu in the Incoming Mail Server): field
Enter your username in the User name field
The e-mail passphrase should be prefilled, if not, enter your e-mail password
Optional setting: to sync MS Exchange server side Address Book contacts and Calendar
entries, put a checkmark next to Address Book contacts and iCal calendars
Click Continue
If not already selected, put a checkmark for use Secure Sockets Layer (SSL)
Click Continue
Put a checkmark for Take account online
Click Create
Click on your e-mail profile.
In the Account Information tab:
1. Ensure that rumail.rockefeller.edu is listed for Internal Server and External
Server
Click Advanced tab
Change the Incoming Server Path: and External Server Path: fields to
ews/exchange.asmx (if it’s listed as something else)
Close Preferences
Click Save, when prompted to Save changes
Information Technology Help Desk, x8940
Updated 2/8/2013 page 15 of 24

Configure your e-mail client to use the new Exchange e-mail system
Outlook 2011 (Mac) – Auto Discovery Configuration
Users who are switching from the IMAP protocol and have specific folder names will need to first
rename these folders prior to switching protocols to avoid corruption and/or loss of content from
these folders. Users may contact the Help Desk for assistance.
Microsoft (MS) Exchange has certain folders that it has designated to handle specific functions.
You cannot create folder names with these names. Users cannot delete or rename these folder
names either. These folders are:
These are reserved names that do have mail items in them:
Deleted Items
Drafts
Inbox
Junk E-Mail
Outbox
Sent Items
These are reserved names that do not have mail items in them:
Calendar
Contacts
Journal
Notes
Tasks
To configure your Outlook email client on a Mac to send and receive email via the Exchange mail
server, first update Microsoft Office using Microsoft AutoUpdate (you may need to do this several
times to ensure all updates have been installed. Then, open Outlook and follow these steps:
If you get the splash screen:
o Click Add Account
o Click Exchange Account
If Outlook opens:
o Click Tools
o Click Accounts
o Click the + sign
o Click Exchange…
Enter your e-mail address as username@rockefeller.edu in the E-mail address field
Select User Name and Password for Method drop down menu
Enter your username in the User name field
Enter your e-mail passphrase in the Password field
Put a check for Configure automatically
Click Add Account
If you receive a pop-up that
Outlook was redirected to the server autodiscover.rockefeller.edu to get a new setting
for your account: or
Outlook was redirected to the server rumail.rockefeller.edu to get a new setting for
Information Technology Help Desk, x8940
Updated 2/8/2013 page 16 of 24

Configure your e-mail client to use the new Exchange e-mail system
your account:
Put a checkmark for Always use my response for this server
Click Allow
Information Technology Help Desk, x8940
Updated 2/8/2013 page 17 of 24

Configure your e-mail client to use the new Exchange e-mail system
Outlook 2011 (Mac) – Manual Configuration
Users who are switching from the IMAP protocol and have specific folder names will need to first
rename these folders prior to switching protocols to avoid corruption and/or loss of content from
these folders. Users may contact the Help Desk for assistance.
Microsoft (MS) Exchange has certain folders that it has designated to handle specific functions.
You cannot create folder names with these names. Users cannot delete or rename these folder
names either. These folders are:
These are reserved names that do have mail items in them:
Deleted Items
Drafts
Inbox
Junk E-Mail
Outbox
Sent Items
These are reserved names that do not have mail items in them:
Calendar
Contacts
Journal
Notes
Tasks
To configure your Outlook email client on a Mac to send and receive email via the Exchange mail
server, first update Microsoft Office using Microsoft AutoUpdate (you may need to do this several
times to ensure all updates have been installed. Then, open Outlook and follow these steps:
If you get the splash screen:
o Click Add Account
o Click Exchange Account
If Outlook opens:
o Click Tools
o Click Accounts
o Click the + sign
o Click Exchange…
Enter your e-mail address as username@rockefeller.edu in the E-mail address field
Select User Name and Password for Method drop down menu
Enter your username in the User name field
Enter your e-mail passphrase in the Password field
Uncheck Configure automatically
Enter rumail.rockefeller.edu for Server field
Click Add Account
If you receive a pop-up that
Outlook was redirected to the server autodiscover.rockefeller.edu to get a new setting
for your account: or
Outlook was redirected to the server rumail.rockefeller.edu to get a new setting for
your account:
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Updated 2/8/2013 page 18 of 24

Configure your e-mail client to use the new Exchange e-mail system
Put a checkmark for Always use my response for this server
Click Allow
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Configure your e-mail client to use the new Exchange e-mail system
Entourage 2008 (Mac)
Entourage 2004 and 2008 (webdev edition) are no longer supported clients for Microsoft
Exchange server that the campus is using.
Entourage 2004 users must use a supported client on their Mac’s as 2004 will not work. Users
may use Apple Mail, iCal and Address Book combination; Entourage 2008 Web Services Edition;
or Outlook 2011. Entourage 2008 Web Services Edition is a free upgrade for existing customers
using Entourage 2008
Entourage 2008 users must upgrade to the Web Service Edition, which is a free download from
Microsoft’s website. The current version, 13.1.3 may be downloaded from
http://www.microsoft.com/en-us/download/details.aspx?id=29748 . Office 2008 users must first
ensure that they are running the latest version of Office 2008 by running the Microsoft
AutoUpdater (may be launched by opening any Office 2008 program such as Entourage, Word or
Excel and going to the Help > Check for Updates menu. Users must continue to run and check
for updates until there are no updates available to install.
--
Entourage (Mac) – Auto Discover Configuration
Users who are switching from the IMAP protocol and have specific folder names will need to first
rename these folders prior to switching protocols to avoid corruption and/or loss of content from
these folders. Users may contact the Help Desk for assistance.
Microsoft (MS) Exchange has certain folders that it has designated to handle specific functions.
You cannot create folder names with these names. Users cannot delete or rename these folder
names either. These folders are:
These are reserved names that do have mail items in them:
Deleted Items
Drafts
Inbox
Junk E-Mail
Outbox
Sent Items
These are reserved names that do not have mail items in them:
Calendar
Contacts
Journal
Notes
Tasks
To configure your Entourage email client on a Mac to send and receive email via the Exchange
mail server, first update Microsoft Office using Microsoft AutoUpdate (you may need to do this
several times to ensure all updates have been installed. Then, open Entourage and follow these
steps:
Note: If you are off-campus (including RUGuest), establishing a VPN connection during
configuration and using Entourage is strongly encouraged.
If the Entourage Setup Assistant opens:
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Configure your e-mail client to use the new Exchange e-mail system
Select the Start using Entourage without importing anything
Click the right arrow to continue
Enter your email address in the format of @rockefeller.edu
Check the My Account is on an Exchange server
Click the right arrow to continue
Enter the following:
o Domain: ROCKEFELLERNT
o Account ID: your RUNet username
o Password: your RUNet passphrase
Click OK
Once the account is successfully configured, click the right arrow to continue
Enter the following, if not autofilled:
o Your name: Your first and last name as you would like it to appear
o Your e-mail address
o Exchange Server: https://rumail.rockefeller.edu/EWS/exchange.asmx
o LDAP server: rudc5.rockefeller.edu
o Check Use SSL for these servers
Click the right arrow to continue
Click Verify My Settings
Once verified successfully, click the right arrow to continue
Enter an account name such as Rockefeller E-mail
Click Finish
If the Entourage Setup Assistant does not open:
Select Tools > Accounts
Click the Exchange tab, and then click New
Enter your email address in the format of @rockefeller.edu
Check the My Account is on an Exchange server
Click the right arrow to continue
Enter the following:
o Domain: ROCKEFELLERNT
o Account ID: your RUNet username
o Password: your RUNet passphrase
Click OK
Once the account is successfully configured, click the right arrow to continue
Enter the following, if not autofilled:
o Your name: Your first and last name as you would like it to appear
o Your e-mail address
o Exchange Server: https://rumail.rockefeller.edu/EWS/exchange.asmx
o LDAP server: rudc5.rockefeller.edu
o Check Use SSL for these servers
Click the right arrow to continue
Click Verify My Settings
Once verified successfully, click the right arrow to continue
Enter an account name such as Rockefeller E-mail
Click Finish
Information Technology Help Desk, x8940
Updated 2/8/2013 page 21 of 24

Configure your e-mail client to use the new Exchange e-mail system
Entourage (Mac) – Manual Configuration
Note: If you are off-campus (including RUGuest), establishing a VPN connection during
configuration and using Entourage is strongly encouraged.
Users who are switching from the IMAP protocol and have specific folder names will need to first
rename these folders prior to switching protocols to avoid corruption and/or loss of content from
these folders. Users may contact the Help Desk for assistance.
Microsoft (MS) Exchange has certain folders that it has designated to handle specific functions.
You cannot create folder names with these names. Users cannot delete or rename these folder
names either. These folders are:
These are reserved names that do have mail items in them:
Deleted Items
Drafts
Inbox
Junk E-Mail
Outbox
Sent Items
These are reserved names that do not have mail items in them:
Calendar
Contacts
Journal
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Select Tools > Accounts
Click the Exchange tab, and then click New
o If New Account window opens:
Select Exchange as Account Type
Click OK
o If the Setup Assistant opens:
Enter your e-mail address
Check the box labeled My account is on an Exchange server
Click Configure Account Manually
Enter the following:
o User ID: your RUNet username
o Domain: ROCKEFELLERNT
o Password: your RUNet passphrase
Click the right arrow to continue to the Edit Account screen.
Make sure the Account Settings tab is highlighted
Do or Enter the following:
o Account name: Rockefeller (or another name to refer to this account)
o Name: Your full name (or other display name you want to use)
o E-mail address: Your Rockefeller e-mail address
o Select Use my account information)
o Account ID: your RUNet username
o Domain: ROCKEFELLERNT
o Password: your RUNet passphrase
Information Technology Help Desk, x8940
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Configure your e-mail client to use the new Exchange e-mail system
o Check the box labeled Save password in my Main OS keychain
o Exchange Server: https://rumail.rockefeller.edu/EWS/exchange.asmx
o Check the box labeled This DAV service requires a secure connection (SSL)
Click the Advanced tab and do/enter the following:
o Public folders server: rumail.rockefeller.edu/public
o Check the box labeled This DAV service requires a secure connection (SSL)
o LDAP Server: rudc5.rockefeller.edu
o Check the box labeled This server requires me to log on
o Ensure that This LDAP server requires a secure connection (SSL) is unchecked
o Ensure that the LDAP port is set to 3268
If it does not default to this port number, check the Override default LDAP
port: box and enter 3268
o Set Maximum number of results to return: to 10000
Click OK
Close Accounts window
Click OK if you receive the following warning message when Entourage is opened:
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Configure your e-mail client to use the new Exchange e-mail system
Creating Your Filters & Vacation Message
For instructions on how to create filters and vacation message, visit IT’s web site at
http://it.rockefeller.edu/pdf/documentation/exchange/Access_Guide_For_Email_Filters_Vacation_
OWA2010.pdf
E-mail Forwarding
Enabling
In order to forward your University e-mail, users must contact the Help Desk
(helpdesk@rockefeller.edu or x8940). Upon contact, users will need to provide the e-mail
address of which they would like to have their University mail forwarded to in addition to advise
whether they would like to keep a copy of all forwarded e-mail in their University’s account. Mail
that reside on the University’s server will count as part of the allotted mail disk space. If the disk
space reaches 100%, users may not be able to send and/or receive new e-mail.
Requests may take up to 2 business days to fulfill.
Disabling
To disable or modify mail forwarding, users must contact the Help Desk
(helpdesk@rockefeller.edu or x8940).
Requests may take up to 2 business days to fulfill.
Information Technology Help Desk, x8940
Updated 2/8/2013 page 24 of 24