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Request for Proposal for e Ticketing Project - Archaeological Survey ...

Request for Proposal for e Ticketing Project - Archaeological Survey ...

RFP for

RFP for e-Ticketing Solution Volume-I Table of Contents 1. Introduction & background ............................................................................................................. 9 2. e-Ticketing Project ........................................................................................................................ 12 2.1 Project Vision ........................................................................................................................ 12 2.2 Project Overview ................................................................................................................... 12 2.3 Project Objectives ................................................................................................................. 12 3. Overview of Current State of Ticketing at the Monuments ......................................................... 13 3.1 Key problems being faced by different stakeholders ................................................................. 13 4. Project Requirements ................................................................................................................... 15 4.1 Statement of Work................................................................................................................ 15 4.2 Detailed Description of Requirements and Features ............................................................ 16 5. Functional Requirements - E-ticketing System ............................................................................. 23 5.1 Web based online ticket ........................................................................................................... 23 5.1.1 Foreign Visitors ..................................................................................................................... 23 5.1.2 Indian Visitors ....................................................................................................................... 24 5.2 Tickets Sale at the counter / Point Of Sale (for Walk In Visitors) ............................................. 25 5.2.1 Foreign Visitors ..................................................................................................................... 25 5.2.2 Indian Visitors ....................................................................................................................... 25 5.2.3 Validation / Authentication .................................................................................................. 25 5.3 General ...................................................................................................................................... 26 5.4 Non-functional requirements: .................................................................................................. 27 6. Technical Architecture & Requirements ....................................................................................... 28 Indicative E-Ticketing Solution Architecture ......................................................................................... 29 7. Infrastructure Requirements ........................................................................................................ 40 8. Operational Requirements............................................................................................................ 45 9. Requirements of Project Implementation .................................................................................... 54 10. Governance ............................................................................................................................... 62 12. Documentation Requirements.................................................................................................. 67 ANNEXURES .......................................................................................................................................... 69 List of Monuments ................................................................................................................................ 69 Bill of Quantity ...................................................................................................................................... 79 Visitor Footfall Details ........................................................................................................................... 80 Technical Specifications ........................................................................................................................ 94 Enterprise Management System ........................................................................................................ 101 Proposed Process Diagrams (indicative) ............................................................................................. 105 Archeological Survey of India, Ministry of Culture Page 1 of 107

RFP for e-Ticketing Solution Volume-I List of Tables TABLE 1: IMPORTANT DATES 8 TABLE 2 : E-TICKETING SYSTEM STANDARDS 38 TABLE 3 BANDWIDTH REQUIREMENT 44 TABLE 4: RESPONSIBILITY MATRIX 54 TABLE 5 : TIMELINES AND DELIVERABLES OF THE PROJECT 56 TABLE 6: IMPLEMENTATION SCHEDULE 57 TABLE 7: PROJECT DELIVERABLES 61 List of Figures FIGURE 1: SOLUTION ARCHITECTURE 29 FIGURE 2: NETWORK DIAGRAM 43 Archeological Survey of India, Ministry of Culture Page 2 of 107

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