Unaddressed Mail service guide (2085kb) - Australia Post

Unaddressed Mail service guide
April 2011

ContACts for UnAddressed MAil enqUiries
Australia Post
Website
auspost.com.au/unaddressedmail
Phone 1300 223 571
Fax 1300 797 855
Email ums@auspost.com.au
Address
Australia Post
Unaddressed Mail service team
Centralised Services
GPO Box 9911
IN YOUR CAPITAL CITY
Australia Post account executive:
.................................................................
Business phone: .......................................
Mobile phone: ..........................................
Fax: ..........................................................
Email:
.................................................................
Australia Post lodgement office:
.................................................................
Manager: .................................................
Address: ..................................................
.................................................................
.................................................................
Phone: ......................................................
Fax: ..........................................................
Australia Post Business Credit
Account:
.................................................................
Mailing house
Name: ......................................................
Address: ..................................................
.................................................................
.................................................................
Contact: ...................................................
Contact phone (direct): ............................
Contact email:
.................................................................
Business phone: .......................................
Fax: ..........................................................
Business email:
.................................................................
Website:
.................................................................

? Do you wish to communicate with prospective customers?
? Do you want to target business or private addresses, or both?
? Do you want to build your database or increase store traffic?
? Do you want a low cost method to target your market?
3
Then Unaddressed Mail may be for you!
1

What can bulk mail
services What What can do can bulk for bulk mail me? mail
services services do for do me? for me?
What What size size articles articles articles
can can I send? I send?
What What weight weight articles articles
can can I send? I send?
Pricing Pricing Pricing applies applies for these for these
weight weight limits limits limits (g) (g)
Do I I Do need I need to print to print No No No
barcodes barcodes on the on articles? the articles? (Not addressed) (Not addressed)
barcodes on the articles? (Not addressed)
2
BUlk MAil serviCes CoMPAred
Unaddressed
Mail
Unaddressed
Unaddressed
Acquisition Mail Print Post
Acquisition Mail Mail Print Print Post Post
Charity Mail P
Charity Charity Mail Mail PreSor Pre
Deliver unaddressed Deliver addressed Deliver approved Deliver small PreSort D
Deliver leaflets, Deliver unaddressed catalogues unaddressed Deliver (non-personalised)
Deliver addressed addressed Deliver Deliver regular approved approved publications, Deliver Deliver Letters small small PreSort articles PreSort at Deliver Deliv ma
leaflets, etc leaflets, to catalogues all letterboxes catalogues (non-personalised)
articles (non-personalised) to reach regular regular such publications, as publications, magazines Letters Letters lower articles articles prices at at for addresse addr w
etc in to an etc all area, to letterboxes all at letterboxes very articles prospects articles to reach to and reach acquiresuch
such or as newsletters magazines as magazines lower lower prices approved prices for charitable for which whic are a
in
low
an in area,
cost
an area, at very at very prospects
new
prospects
customers
and acquire and acquireor
newsletters or newsletters approved approved
organisations
charitable charitable and sorte and
low cost low cost new new customers customers
organisations
Small
Small
Small
Large
Large Large
Small
Small
Small
Small
Small
Small
Plus Plus Plus
Small Small
Small
Large
Large Large
Small Small
Small
Small Small
Sma S
Plus
50 50 50
100 100 100
50 50 50
100 100 100
250 250 250
125 125 125 125
250 250 50, 125, 50, 175, 125, 250, 175, 175, 250, 250, 125 125 125
additional additional 50g 50g 50g
steps steps up steps to up 1kg up to to 1kg 1kg
125 125 1251
Yes Yes Yes
Not required Not required Yes Yes Yes
Yes Yes Y
To the To To the maximum the maximum extent extent
(Recommended (Recommended only) only) only) On at On least On at at least 300 least articles 300 300 articles articles On at On leas aO
Do I Do need I need to to sort sort to sort the the the
articles?
articles?
Yes
Yes
Yes
Put
Put
in Put
in
trays
trays
in trays for
for
each for
each
each
delivery delivery centre centre
delivery centre
Yes.
Yes.
Yes.
Trays
Trays
Trays for each
for
for
each
each
sort plan sort number plan number
sort plan number
Yes. Yes.
Yes.
Bundles Bundles
Bundles
or trays or
or
trays for
trays
for
for
each each postcode postcode
each postcode
Yes. Yes.
Yes.
Trays Trays for
Trays
each for
for
each
each
sort plan sort number plan number
sort plan number
Yes. Yes.
Y
Trays Trays for
T
e
sort plan sort n
s
What What is the is minimum the minimum One suburb, One suburb, town, town, 30,000 30,000 articles articles and and 100 articles 100 articles 300 barcoded 300 barcoded articles articles 300 barco 300
What volume volume is of the articles of minimum articles I need? I need? postcode, One postcode, suburb, round* town, round* 60 per 30,000 60 cent per articles of cent theof
the and 100 articles
300 barcoded articles 3
volume of articles I need? or postcode, channel or channel round* address 60 address per data cent provided data of provided the
or channel
address data provided
How How fast fast is the is delivery? the delivery? Lodge Lodge up to up seven to seven days daysOff
Peak: Off Peak: 4–7 days 4–7 days 1–7 days 1–7 days Regular: Regular: 1–4 days 1–4 days Regular: Regu1
How fast is the delivery? before Lodge before your up chosen your to seven chosen days Off Peak: 4–7 days 1–7 days Off Peak: Off Regular: Peak: 4–7 days 4–7 1–4 days days Off Peak: Off PR
delivery before delivery week your week chosen
Off Peak: 4–7 days O
delivery week
Do I Do need I need to apply to apply to use to useYes
Yes
Yes Yes
Yes Yes
Yes Yes
Yes Yes
Do this I this service? need service? to apply to use Book Yes Book at least at least two weeks two weeks Online Yes Online registration registration Apply Apply Yes for a for Print a Print Post Post Apply Apply for Yes a for Charity a Charity Mail MailNominate
NomY
this service?
before Book before the at least delivery the two delivery weeks Online registration Publication Publication Apply Number for a Number Print Post Approval Approval Apply Number for Number a Charity Mail lodgemen lodge N
week before week the delivery
Publication Number Approval Number lo
How How does does the cost the cost per per
week
How article article does compare? the compare? cost per
article eg Small eg Small compare? article, article, 125g, 125g, with with
eg maximum Small maximum article, sorting, sorting, 125g, compared compared with
maximum
to Full to Rate Full
sorting,
Rate Mail Mail
compared
to Full Rate Mail
* Conditions * Conditions apply apply
* Conditions apply

ort
le
cles
les
Mail
PreSort Letters
Deliver machineaddressed
articles
which are barcoded
and sorted
Small
Small
Plus
125 125
Med.
125
250
Yes
On at least 300 articles
Yes.
Trays for each
sort plan number
Regular: 1–4 days
Off Peak: 4–7 days
Yes
Nominate your
lodgement facility(s)
125
250
500
Clean Mail
Deliver machineaddressed
smaller
articles, without the
need to barcode or
sort them
125 125
No
No
300 barcoded articles 300 articles
1–4 days
No
Impact Mail
Deliver creatively
shaped articles
– great for direct mail
campaigns
125 125
No
Yes.
Trays for each postcode
or sort plan number
300 articles
1–7 days
No.
Non-paper articles
should be submitted for
testing
Imprint /Metered
Deliver articles at a
lower price than
regular Full Rate mail,
with no minimum
volume
250
No
No
No minimum
1–4 days
No
Reply Paid
Make it easy for your
customers to respond
Large Large Large
Small
Small
Small
Small
Small
Small
Plus
Plus
250
Yes
(Preprinted)
No
No minimum
1–4 days
Yes
Apply for a Reply Paid
Number
The following trade marks and their associated logos (registered or otherwise) are owned by the Australian Postal
Corporation: Unaddressed Mail; Acquisition Mail; Print Post; Charity Mail; PreSort Letters; Clean Mail; Impact Mail;
Reply Paid.
All rights reserved.
125
250
500
125
250
500
3

4
Contents
Contacts for Unaddressed Mail enquiries . . . . . . . . . . . . . . . . .front
Bulk mail services compared . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
What’s in the guide? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1 Unaddressed Mail basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.1 What is Unaddressed Mail? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.2 Why use Unaddressed Mail? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.3 What qualifies for Unaddressed Mail? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.4 How to apply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Registration; Booking your delivery
1.5 Preparation basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Article size, weight and type requirements; Correct addressing requirements
1.6 Lodgement basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Sort requirements; Lodgement
1.7 Delivery point databases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Shortages and surpluses; Australia Post delivery policy
1.8 Delivery standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
1.9 What will it cost? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Conditions for same state prices; Regular service; Select service; Contract pricing;
Payment
1.10 Other considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
1.11 Summary checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
2 Unaddressed Mail preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
2.1 Preparation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
2.2 Article characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Article size, weight and shape; Article type; Paper stock
2.3 Correct addressing conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
2.4 Booking requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Role of Unaddressed Mail service team; Registration; Booking your delivery;
Detailing your requirements; Scheduling your booking; December deliveries
2.5 Confirming your booking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Booking confirmation pack; Cancellation or variation of booking
2.6 Summary checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

3 Unaddressed Mail lodgement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
3.1 Lodgement overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
3.2 Sorting articles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
3.3 Preparation of letter trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Bundling; Letter trays
3.4 Tray labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Label information; Labelling software;
How to affix tray labels to letter trays and bundles
3.5 Lodgement of articles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Lodgement documents; Confirming your lodgement office;
Lodging on the nominated date; Late lodgement or failure to lodge;
Lodgement in ULDs; Use of pallets
3.6 Summary checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
4 large volume lodgements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
4.1 Large volume lodgements overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
4.2 ULD sorting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
4.3 Arranging articles into ULDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Brick stacking; Separation of layers
4.4 Unaddressed Mail ULD labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
5 Unaddressed Mail service terms and Conditions . . . . . . . . . . .47
5

6
WhAt’s in the gUide?
This guide is written to provide ease of reference within three simple sections:
Unaddressed Mail basics; Unaddressed Mail preparation and Unaddressed Mail
lodgement.
In addition, there is a specialised section for large volume lodgements.
section 1 – Unaddressed Mail basics
This is essential reading and should be read first, as it covers the service at a glance,
including features and benefits. This section provides you with a brief overview of the
service and enough knowledge to ensure the correct solution has been selected for your
mailing needs. You can then progress to the more detailed sections of Unaddressed
Mail preparation and Unaddressed Mail lodgement.
section 2 – Unaddressed Mail preparation
This section provides the detail required to prepare articles ready for lodgement.
It covers areas such as size and weight, article shape and type, through to campaign
planning, registration, booking requirements and distribution. This section equips you
with all you need to know in order to correctly prepare your Unaddressed Mail articles.
section 3 – Unaddressed Mail lodgement
This section provides the detail required to lodge articles. It covers areas such as
sorting articles, preparing letter trays and affixing tray labels, through to lodgement
documentation and where to lodge articles. This section equips you with all you need
to know in order to successfully lodge your Unaddressed Mail articles.
section 4 – large volume lodgements
This section provides detailed information about large volume lodgements, including
ULD sorting, brick stacking and ULD labels.

Unaddressed Mail basics
1 UnAddressed MAil BAsiCs
1.1 What is Unaddressed Mail?
Unaddressed Mail is an Australia Post service for the delivery of mail which does not
include a delivery address. Unaddressed Mail can be enveloped, wrapped or unwrapped.
Businesses can design and produce Unaddressed Mail articles for delivery to geographic
areas, targeting business addresses, private addresses or both. They can use the
service to contact prospective customers without needing to have a name and address
on the article.
1.2 Why use Unaddressed Mail?
With Unaddressed Mail, you can:
• target either businesses or private addresses
with advertising material
• maximise the space available for creative
artwork
• start building a customer database as
a first step in creating direct mail
• acquire new customers or build store traffic
• communicate to prospective customers without having to acquire their name
and address
• target a specific geographical area at a low cost.
The Unaddressed Mail service can deliver to all private and / or business delivery points
in Australia that do not bear the message “No Unaddressed Advertising Material” or
similar words, with the exception of Community notices lodged under the authority of:
• Local, state or federal governments or their agencies1 • political organisations1 • religious institutions
• educational institutions
• charitable bodies, including benevolent and welfare societies.
1 Political organisations are encouraged to contact the Unaddressed Mail service team, or their
Australia Post account manager to arrange lodgements.
7
Basics

8
Unaddressed Mail basics
1.3 What qualifies for Unaddressed Mail?
To qualify, the article must not contain the name and address of the recipient, and
the minimum quantity is to one suburb, town, postcode, delivery address type (eg post
office boxes) or postal round. Specific criteria apply – see section 2.4.4.
1.4 how to apply
1.4.1 Registration
You need to register to use this service. Registration is a one-off process and can be
completed online at Australia Post’s website or by contacting the Unaddressed Mail
service team (contact details at the front of this guide).
1.4.2 Booking your delivery
You need to book your delivery in advance using an Unaddressed Mail booking request
form, available online at Australia Post’s website.
Unaddressed Mail - booking request
* symbol indicates required information
1. Customer details
Organisation that is being promoted
Company name*
Address*
Contact name*
Telephone number*
( )
Email*
Address
Telephone number
( )
Email
Fax number
( )
Postcode
Mobile number
2. Mailing agent / printer details (if applicable)
Only required if lodging articles with Australia Post on customer’s behalf
Company name
Contact name
3. Article details*
Publication name (maximum 20 characters)
Publication type: (select one)
Fax number
( )
Postcode
Mobile number
Brochure Card Catalogue Coupon
Envelope Flyer Magazine Sample
Other (please specify)
A B N 2 8 8 6 4 9 7 0 5 7 9
4. Surplus / shortage instructions*
Australia Post is not able to guarantee the exact number of delivery points in a postcode
or locality at any given time. Please select one of the two options below to indicate how
you want us to manage any surplus or shortage of articles: (select one)
As per the general terms and conditions of the Unaddressed Mail service:
• shortfall supplied: deliver at the discretion of Australia Post
• surplus supplied: dispose of at the discretion of Australia Post.
Surplus: pursuant to instructions agreed in writing with Australia Post
– additional fees apply (exceptional circumstances only).
5. Special remarks
I authorise Australia Post to commence delivery early if possible.
This is a free text field for any special remarks about your booking that are relevant to
you for future reference, for example, “Store ID number 1234”, “Springfield – August
catalogue”, “Sale name: Christmas Promo”. (maximum 50 characters)
6. Booking details*
Preferred office of lodgement
(optional – if no lodgement office is nominated then one will be assigned)
Address types:
(select all that apply)
Private Business
Service type: (select either Regular or Select service options)
Regular service
Address
types:
Street Roadside PO Boxes Counter
Regular service charges apply when you target a minimum of all available private
and / or business street and roadside delivery points in an individual locality or
postcode. You can choose to include PO box and / or counter address types and still
qualify for the regular service.
Select service
Address
types:
Street Roadside PO Boxes Counter
Deliver no more than articles in total (Select pricing applies)
Customise your booking to a particular area (Select pricing applies)
Select service charges apply when you decide to:
• exclude available street and / or roadside delivery points from your chosen
localities or postcodes, or
• request partial delivery to any of the above address types without necessarily
targeting all street, roadside, post office box and counter mail delivery points.
Please provide additional detail in section 7. Contact the Unaddressed Mail service
team if required for assistance to customise your booking.
Australia Post calculates the percentage of the delivery points in each postal round that
are located in your requested locality or postcode to determine the rounds to apply to your
booking:
Article dimensions
• Rounds that include 80 per cent or more delivery points in your requested delivery areas
Width (shortest dimension) Length (longest dimension)
are automatically included in your booking.
• Rounds that have 20 per cent or less delivery points are excluded from your booking.
mm X
mm
To include you will need to include the adjacent locality or postcode in your booking.
You can choose to include those with 20 to 80 per cent coverage of your requested
Thickness per 100 articles Weight per 100 articles
delivery areas, by selecting the following option:
mm
grams
Deliver to postal rounds that overlap my requested locality / postcode.
(Between 20 to 80 per cent of points within the requested area)
Continued on page 2 Page 1 of 4
UMNAT001•Issued Apr 2011
If you are a regular user of the service you may prefer to book online. Talk to the
Unaddressed Mail service team about your options.
Place your booking a maximum of three months or minimum of three weeks in advance.
Your articles will need to be lodged a week prior to delivery.
See section 2.4

Unaddressed Mail basics
1.5 Preparation basics
Information in this section is designed to provide an overview of article preparation.
More detailed information can be found in the Unaddressed Mail preparation
section.
1.5.1 Article size, weight and type requirements
Unaddressed Mail is available for Small and Large size categories.
Articles can weigh up to 250 grams.
Articles can be envelopes or postcards, brochures, wrapped articles, folded or
unwrapped articles, or even product samples.
All articles in a lodgement must be within the same size and weight category.
Small Large
Maximum weight 50g or 100g 50g, 100g or 250g
Minimum size 88 x 138mm —
Maximum size 130 x 240mm 260 x 360mm
Maximum thickness 5mm 20mm
Shape Rectangular Rectangular
Common examples DL (110 x 220mm) C5 (162 x 229mm)
C6 (114 x 162mm) B5 (176 x 250mm)
B6 / C4 (125 x 324mm)
C4 (229 x 324mm)
B4 (250 x 353mm)
Irregular shapes (eg square, circle or die-cut) can be accepted with prior approval.
All variations to size, weight or type requirements should be submitted for approval.
See section 1.10.
The envelope or article can include advertising or a marketing message.
See section 2.2
9
Basics

10
Unaddressed Mail basics
1.5.2 Correct addressing requirements
When designing your article, please observe the following:
➊ optionally, include a salutation like “To The Householder” or similar words on the
article
➋ do not include a return address for unclaimed articles because Unaddressed Mail
does not include a return-to-sender service
➌ there is no requirement to print a “Postage Paid” imprint on the article, though you
may do so if you wish.
∑
7
If undeliverable return to
ABC Company Ltd
PO Box 505
NUNAWADING VIC 3131
See section 2.3
∂ ∏
To The Householder
POSTAGE
PAID
AUSTRALIA
1.6 lodgement basics
Information in this section is designed to provide an overview of lodgement.
More detailed information can be found in the Unaddressed Mail lodgement section.
1.6.1 Sort requirements
You need to sort Unaddressed Mail articles to delivery offices, according to the
documentation provided by Australia Post in your booking confirmation pack, which
includes your:
• booking confirmation advice
• mail preparation advice
• label files for bundles and trays
• lodgement document.

Unaddressed Mail basics
Articles are to be bundled according to the mail preparation advice provided – usually
in lots of 50 or 100 using two bands. Australia Post prefers rubber bands.
Simply face them all in the same direction and place into correctly labelled letter trays.
Trays and blank label stock can be supplied by your lodgement office. The front bundle
within each tray also needs to have a tray label secured under the bands.
Label on front of tray
The The Householder
POSTAGE
PAID
AUSTRALIA
Label inserted under bands
of the front bundle in the tray
1.6.2 Lodgement
Lodgement must be made on the date specified in the booking confirmation advice –
usually five business days (same state) or seven business days (other state) prior to the
Monday of the delivery week, as shown on your booking confirmation advice.
When lodging, you need to provide:
➊ the lodgement document
➋ a copy of the mail preparation advice
➌ a sample of your Unaddressed Mail article.
➊
UNADDRESSED MAIL - LODGEMENT DOCUMENT
Privacy Notice
Office of Lodgement Date of Lodgement
NUNAWADING BC Nov 2, 2010
Your personal information is collected only to enable us to provide you with the
products/services you wish us to provide. The products/services may not be provided Publication Name
without this information. You may request access to your personal information while it
is stored by us and we will assess your request in accordance with the law. We will Fundraiser
give you reasons where we deny access. Call 13 13 18 to contact us.
Australia Post Charge Account Number Contract Number (if applicable)
Bill-To Customer's Details
Name
Booking Number
Eastern Suburbs Animal Hospital
U0000537
Address
16 Whitmont Street
Declaration
NUNAWADING VIC Postcode 3131
I hereby declare that:
Contact Name Telephone Number
1. I am the customer and/or authorised agent of the customer;
2. I have read and agree to the Unaddressed Mail Service Terms and Conditions;
Joe Jackson 0392222222
3. All information contained on this document is to the best of my knowledge true
E-Mail Fax Number
and correct.
umcsuat06.umcsuat06@
4. (a) these articles have been prepared and are lodged in accordance with
0392212222
Australia Post's Terms and Conditions;
npe.auspost.com.au
(b) these articles do not contain any prohibited or dangerous material; and
5. These articles:
(a) are not addressed to specified persons;
Mailing Agent's Details (if not customer)
(b) are not postage prepaid envelopes; and
6. I acknowledge that Australia Post will have accepted this lodgement only when
Name (Block capitals please)
this document is correctly receipted and stamped.
Signature
Address
Date
Postcode
Contact Name Telephone Number
E-Mail Fax Number
Received By Time
Mailing Details
Product: Unaddressed Mail (U16)
Booking Number Article Weight (g) Article Size (Small/Large) FAP220/221/225 Number
U0000537 2 Large
Destination (Same/Other) Delivery Type Quantity
Date
Same Regular (R) 0
Stamp
Premium (P) 0
Select (S) 30,707
Premium Select (T) 0
Signature of Officer
Date
30,707
Additional Charges (U55)
Label Printing (LP)
Late Booking (LB)
Variation Fee (V)
Late Lodgement (LL)
Other (O)
Quantity
Original - Australia Post Duplicate - Customer Copy
Name (Block capitals please)
Australia Post Use Only
See section 3
➋
Australia Post Unaddressed Mail
CUSTOMER CONTACT CENTRE - VIC
GPO BOX 9911
ABN 28 864 970 579
MELBOURNE VIC 3001
Phone: 1300223571
Unaddressed Mail Preparation Advice
Eastern Suburbs Animal Hospital Inc, Booking Number: U0000629
Issued: 06 Apr 2011
Eastern Suburbs Animal Hospital Inc
16 Whitmont Street
NUNAWADING VIC 3131
A COPY OF THIS DOCUMENT MUST BE PRESENTED WITH YOUR MAIL
FOR ALL ENQUIRIES PHONE THE BOOKING OFFICE
DATE: Monday 11 Apr 2011
LODGEMENT
LODGEMENT OFFICE: NUNAWADING BC
BOOKING NUMBER: U0000629
DELIVERY PERIOD: 18 Apr 2011 - 21 Apr 2011
PUBLICATION: mailing agent
ARTICLE WEIGHT: 7.0 gm ARTICLE DIMENSIONS - PER BUNDLE (mm):
ARTICLE TYPE: Small to 50g 155.0 long 125.0 wide 0.7
BUNDLE SIZE 100 articles (700 gm)
thick
PACKING MODE Small Tray (in ULD)
TOTAL QUANTITIES: 25,760 articles 261 bundles 47 trays 2 ULDs
Post
Code
Delivery Office Qty Full Qty Qty in Part No. Trays ULD PSI State Destination Facility
Bundles Bundle
ID
3131 NUNAWADING DC 10,015 100 15 17 1 315 VIC DANDENONG LC
3131 NUNAWADING LPO 20 0 20 1 1 315 VIC DANDENONG LC
3130 BLACKBURN POST SHOP 117 1 17 1 1 315 VIC DANDENONG LC
3130 LABURNUM LPO 25 0 25 1 1 315 VIC DANDENONG LC
3130 BLACKBURN NORTH LPO 92 0 92 1 1 315 VIC DANDENONG LC
3106 TEMPLESTOWE DC 15,491 154 91 26 2 316 VIC TEMPLESTOWE DC
Page 1 of 1
➌
11
Basics

12
Unaddressed Mail basics
1.7 delivery point databases
Australia Post maintains two national databases on the number of delivery points.
They are classified into the following two categories:
Database Delivery to: Used by:
Advertising delivery All delivery points that do • Most customers
point database not bear the message “No
Unaddressed Advertising
Material” or similar words
Total delivery point All delivery points
database
1 • Local, state or federal
governments or their
agencies 2
• political organisations 2
• religious institutions
• educational institutions
• charitable bodies,
including benevolent and
welfare societies.
The article must be a
community notice 1
Australia Post conducts fortnightly reviews of
the number of delivery points. You should be
aware that the number of delivery points change
over time for a number of reasons, including:
• placement of “No Unaddressed Advertising
Material” messages on delivery points
• natural growth and attrition as areas or towns
expand or contract
• hiring or cancellation of post office boxes.
1 In Victoria due to Environment Protection Bill: If a community notice from religious, educational,
charitable bodies, benevolent and welfare societies advertises goods or services, regardless
of whether the sale is for a charitable purpose, it will be treated as normal Unaddressed Mail
and delivered to all delivery points other than those bearing a “No Unaddressed Advertising
Material” message or similar.
2 Political organisations are encouraged to contact the Unaddressed Mail service team, or their
Australia Post account manager to arrange lodgements.

Unaddressed Mail basics
1.7.1 Shortages and surpluses
Australia Post is not able to guarantee the exact number of delivery points by locality
or postcode at any given time. It is therefore necessary to have processes in place
to manage any surplus or shortage of articles received for delivery.
The policy is:
• Where the number of articles lodged for points in an area equals the number of actual
delivery points, one article shall be delivered to each point.
• Where the number of articles lodged is less than the number of actual points,
Australia Post shall select the points to be serviced and deliver one article to each
point selected.
• Where the number of articles lodged exceeds the number of actual points, the surplus
shall be disposed of in any manner as Australia Post in its absolute discretion decides.
Should you require surplus articles returned, tick this option on the Unaddressed Mail
booking request form. Conditions apply and a charge will be raised. Please discuss this
option with the Unaddressed Mail service team before submitting your booking.
1.7.2 Australia Post delivery policy
Australia Post services are regulated by the Australia Post Terms and Conditions, which
are made pursuant to Section 32 (1) (b) of the Australian Postal Corporation Act 1989.
The terms and conditions expressly limit Australia Post’s liability for any claimed loss or
damage associated with misdelivery, delayed delivery, early delivery or failure to deliver,
or any other loss or damage of any kind associated with its services.
Whilst every possible effort is made to ensure the accuracy of information, Australia
Post cannot guarantee the complete accuracy of the data provided. Ongoing
demographic changes, private and commercial building growth, and associated postal
round changes make it difficult to guarantee absolute accuracy at any point in time.
1.8 delivery standards
Unaddressed Mail is delivered between Monday and Friday of the nominated delivery week.
Within this period, the actual day(s) of delivery are at the discretion of Australia Post.
All deliveries will be concluded by the Friday of the nominated delivery week.
13
Basics

14
Unaddressed Mail basics
1.9 What will it cost?
Current pricing is listed in the Post charges booklet (8833665), which can be obtained
from any Australia Post retail outlet, or downloaded from auspost.com.au
The prices for Unaddressed Mail articles vary by size and weight category, and the
chosen service option.
You can request a quote for a particular booking from the Unaddressed Mail
service team (contact details at the front of this guide).
1.9.1 Conditions for same state prices
Articles attract same state prices when the article is lodged within the same state
as the delivery (for example the articles are lodged in Queensland and delivered in
Queensland).
For charging purposes, the Australian Capital Territory is considered to be part of
New South Wales and South Australia does not include the Northern Territory.
1.9.2 Regular service
Regular service applies if you decide to target, as a minimum, all available private
and / or all available business street and roadside delivery points in an individual locality
or postcode. Where street or roadside delivery points are unavailable in a particular
locality or postcode, regular pricing will apply.
You can choose to include post office box and counter mail delivery address types and
still qualify for the regular service.
1.9.3 Select service
Select service applies if you decide to:
• exclude available street and / or roadside delivery points from your chosen localities
or postcodes, or
• request partial delivery to any of the following address types without necessarily
targeting all of these delivery points by choosing “Custom Select” or “Deliver no more
than” (see section 2.4.4):
- street mail
- roadside mail
- post office boxes
- counter mail.
The select service has a higher price per article, which reflects the higher delivery costs
incurred by Australia Post.

Unaddressed Mail basics
1.9.4 Contract pricing
Contracts may be available if you post more than 250,000 articles per annum. Contracts
allow approved variations to the requirements listed in this guide. Please contact your
account manager or the Unaddressed Mail service team for more details.
1.9.5 Payment
The mailing must be paid for at the time of lodgement.
Australia Post provides a variety of payment options. For details, please discuss with
your lodgement office, your account manager or the Unaddressed Mail service team.
If using an Australia Post Business Credit Account you will need to lodge your articles
at the office at which you hold the account. Otherwise you will need to arrange with
your account manager or Australia Post credit management for your account to be
made available at the selected lodgement office.
1.10 other considerations
How can I be sure an article is acceptable?
Australia Post staff inspect each lodgement
to ensure that it satisfies all service
requirements.
If you are concerned that your articles may not
satisfy all service requirements you can request
a preliminary test prior to lodgement:
BQPHelp@auspost.com.au
Australia Post
Business Letter Services
GPO Box 1777
MELBOURNE VIC 3001
Australia Post may require a sample before distribution is approved, and may refuse to
accept articles that do not satisfy the previously detailed conditions including:
• size, weight and type requirements, and
• correct addressing requirements.
Where product samples are being considered as part of the article, examples must be
discussed with Australia Post and samples may be required before approval.
Australia Post reserves the right to reject articles that contain anything which is
defamatory or offensive.
15
Basics

16
Unaddressed Mail basics
1.11 summary checklist
The key points covered in this section include:
☑ A one-off registration must be completed.
☑ An Unaddressed Mail booking request form needs to be submitted.
☑ Unaddressed Mail needs to be booked with Australia Post a minimum
of two weeks in advance.
☑ Articles can usually be delivered to all delivery points except those that
bear “No Unaddressed Advertising Material” or similar words. Different
arrangements exist for community notices.
☑ Unaddressed Mail is available for Small and Large size category articles.
☑ Articles can be either envelopes, postcards, brochures, and wrapped or
unwrapped articles.
☑ It is recommended to include a salutation such as “To The Householder”
but do not include a return address on the article.
☑ Articles are lodged bundled, usually into lots of 50 or 100 with two bands,
sorted into postcode ranges and placed in letter trays for lodgement.
☑ Prices can be located in the Post charges booklet (8833665) and the
Australia Post website auspost.com.au.
☑ You can choose Regular or Select options.
☑ Articles need to be lodged on the date specified on the booking
confirmation advice.

Unaddressed Mail preparation
2 UnAddressed MAil PrePArAtion
2.1 Preparation overview
This section covers in detail all the information you need to prepare your articles.
The diagram below illustrates the steps to prepare Unaddressed Mail. Each requirement
is covered in detail throughout this section.
1 Check size, weight and shape of article matches requirements 2.2.1
2 Check article matches the type allowed 2.2.2
3 Follow all correct addressing requirements 2.3
4 Check all registration and booking requirements are covered 2.4
5 Plan the distribution option for your mailing 2.4.4
3 You can now prepare to lodge 3
17
Preparation

18
Unaddressed Mail preparation
2.2 Article characteristics
2.2.1 Article size, weight and shape
The size categories eligible for the Unaddressed Mail service are Small and Large.
All articles in a lodgement must be within the same size and weight category.
Small Large
Maximum weight 50g or 100g 50g, 100g or 250g
Minimum size 88 x 138mm —
Maximum size 130 x 240mm 260 x 360mm
Maximum thickness 5mm 20mm
Shape Rectangular Rectangular
Common examples DL (110 x 220mm)
C6 (114 x 162mm)
C5 (162 x 229mm)
B5 (176 x 250mm)
B6 / C4 (125 x 324mm)
C4 (229 x 324mm)
B4 (250 x 353mm)
Irregular shapes (eg square, circle or die-cut) can be accepted with prior approval.
All variations to size, weight or type requirements should be submitted for approval.
See section 1.10.
You can obtain a convenient Letter Gauge (8833667) from your lodgement facility
to assist in measuring articles.

Unaddressed Mail preparation
2.2.2 Article type
If product samples are to be included, you must provide a sample to the
Unaddressed Mail service team before the distribution is approved.
Enveloped, wrapped, unwrapped
Unaddressed Mail articles can be envelopes, postcards or
brochures, wrapped, unwrapped or folded, or even product
samples.
Single sheet articles
It is preferred that unenveloped and unwrapped articles that are
on a single sheet of paper are folded at least once.
Please discuss with your lodgement office or the Unaddressed
Mail service team for single sheet large article presentation
requirements.
2.2.3 Paper stock
Australia Post recommends that envelopes and cards comply
with Australian Standards for the production of envelopes, Spec 4611 – 1999 (available
at: http://infostore.saiglobal.com/store/). For details refer to your paper supplier or
envelope manufacturer or visit auspost.com.au/business/standard-delivery-servicefor-documents-in-australia.html
Australia Post recommends the following for Unaddressed Mail articles:
Envelope paper stock Card stock
Small articles 65–110gsm 140–500gsm
Large articles 65–110gsm 240–500gsm
Please note that articles with a density of less than 0.5 g/cc are unsuitable for this
service.
19
Preparation

20
Unaddressed Mail preparation
2.3 Correct addressing conditions
There is no requirement for any form of recipient name or address on Unaddressed Mail.
When designing your article, please observe the following:
➊ you may include a salutation like “To The Householder” or similar words on the article
➋ do not include a return address for unclaimed articles as Unaddressed Mail does not
include a return-to-sender service
➌ there is no requirement to print a “Postage Paid” imprint on the article, though you
may do so if you wish.
∑
7
If undeliverable return to
ABC Company Ltd
PO Box 505
NUNAWADING VIC 3131
∂ ∏
To The Householder
POSTAGE
PAID
AUSTRALIA

Unaddressed Mail preparation
2.4 Booking requirements
2.4.1 Role of Unaddressed Mail service team
The Unaddressed Mail service team is a crucial link in the management of the service,
and fulfils the following roles:
• Direct contact between you and Australia Post
• Provides delivery point data on request and checks Australia Post network capacity
• Provides quotations
• Provides your booking confirmation advice, mail preparation advice and pre-populated
lodgement documents
• Provides labels for bundles, trays and ULDs (charges apply, see section 3.4)
• Confirms to regular users of the service that online access has been granted, and
supplies user details.
Refer to the front of this guide for the contact details for the Unaddressed Mail
service team.
2.4.2 Registration
A one-off registration process must be completed before using the Unaddressed Mail
service. This crucial step ensures that all the necessary details about your organisation,
your mailing agent and your preferred lodgement office are recorded in the Unaddressed
Mail online booking system. Registration can be completed at any time prior to your
next booking and does not need to be repeated for subsequent bookings.
You can register online at Australia Post’s website or via the Unaddressed Mail
service team.
21
Preparation

22
Unaddressed Mail preparation
2.4.3 Booking your delivery
Unaddressed Mail booking request form
The Unaddressed Mail booking request form
can be obtained from the Unaddressed Mail
service team or online at Australia Post’s website.
This form needs to be submitted to the
Unaddressed Mail service team.
Failure to complete all required sections of the
form may result in delays in processing the
booking.
Online bookings
If you meet specific criteria at registration,
the Unaddressed Mail service team will
contact you to establish a profile which
allows you to make bookings online.
The criteria includes:
• frequency of use
• annual volume
• whether you are a mail agent, acting
on behalf of clients.
For more information please contact the
Unaddressed Mail service team.
Unaddressed Mail - booking request
* symbol indicates required information
1. Customer details
Organisation that is being promoted
Company name*
Address*
Contact name*
Telephone number*
( )
Email*
Address
Telephone number
( )
Email
Fax number
( )
Postcode
Mobile number
2. Mailing agent / printer details (if applicable)
Only required if lodging articles with Australia Post on customer’s behalf
Company name
Contact name
3. Article details*
Publication name (maximum 20 characters)
Publication type: (select one)
Fax number
( )
Postcode
Mobile number
Brochure Card Catalogue Coupon
Envelope Flyer Magazine Sample
Other (please specify)
A B N 2 8 8 6 4 9 7 0 5 7 9
4. Surplus / shortage instructions*
Australia Post is not able to guarantee the exact number of delivery points in a postcode
or locality at any given time. Please select one of the two options below to indicate how
you want us to manage any surplus or shortage of articles: (select one)
As per the general terms and conditions of the Unaddressed Mail service:
• shortfall supplied: deliver at the discretion of Australia Post
• surplus supplied: dispose of at the discretion of Australia Post.
Surplus: pursuant to instructions agreed in writing with Australia Post
– additional fees apply (exceptional circumstances only).
5. Special remarks
I authorise Australia Post to commence delivery early if possible.
This is a free text field for any special remarks about your booking that are relevant to
you for future reference, for example, “Store ID number 1234”, “Springfield – August
catalogue”, “Sale name: Christmas Promo”. (maximum 50 characters)
6. Booking details*
Preferred office of lodgement
(optional – if no lodgement office is nominated then one will be assigned)
Address types:
Private Business
(select all that apply)
Service type: (select either Regular or Select service options)
Regular service
Address
types:
Street Roadside PO Boxes Counter
Regular service charges apply when you target a minimum of all available private
and / or business street and roadside delivery points in an individual locality or
postcode. You can choose to include PO box and / or counter address types and still
qualify for the regular service.
Select service
Address
types:
Street Roadside PO Boxes Counter
Deliver no more than articles in total (Select pricing applies)
Customise your booking to a particular area (Select pricing applies)
Select service charges apply when you decide to:
• exclude available street and / or roadside delivery points from your chosen
localities or postcodes, or
• request partial delivery to any of the above address types without necessarily
targeting all street, roadside, post office box and counter mail delivery points.
Please provide additional detail in section 7. Contact the Unaddressed Mail service
team if required for assistance to customise your booking.
Australia Post calculates the percentage of the delivery points in each postal round that
are located in your requested locality or postcode to determine the rounds to apply to your
booking:
Article dimensions
• Rounds that include 80 per cent or more delivery points in your requested delivery areas
Width (shortest dimension) Length (longest dimension)
are automatically included in your booking.
• Rounds that have 20 per cent or less delivery points are excluded from your booking.
mm X
mm
To include you will need to include the adjacent locality or postcode in your booking.
You can choose to include those with 20 to 80 per cent coverage of your requested
Thickness per 100 articles Weight per 100 articles
delivery areas, by selecting the following option:
mm
grams
Deliver to postal rounds that overlap my requested locality / postcode.
(Between 20 to 80 per cent of points within the requested area)
Continued on page 2 Page 1 of 4
UMNAT001•Issued Apr 2011

Unaddressed Mail preparation
2.4.4 Detailing your requirements
If you are planning your distribution on the Unaddressed Mail booking request form,
please complete the following steps. Online customers will follow similar steps in the
Unaddressed Mail online booking system.
Step 1 Choose options for handling of shortages or surpluses
To permit Australia Post to manage any shortfall or surplus according to our policy
described in section 1.7.1, select the first option on the Unaddressed Mail booking
request form or should you require surplus articles returned, select the second option.
Conditions apply and a charge will be raised. Please discuss this option with the
il - booking request Unaddressed Mail service team before submitting your booking.
A B N 2 8 8 6 4 9 7 0 5 7 9
Postcode
5. Special remarks
il - Mobile booking number request
I authorise Australia Post to commence delivery early if possible.
Step 2 Add special remarks A B N 2 8 8 6 4 9 7 0 5 7 9
This is a free text field for any special remarks about your booking that are relevant to
number
you 4. for Surplus future reference, / shortage for example, instructions*
“Store ID number 1234”, “Springfield – August
catalogue”, “Sale name: Christmas Promo”. (maximum 50 characters)
)
Australia Post is not able to guarantee the exact number of delivery points in a postcode
or locality at any given time. Please select one of the two options below to indicate how
you want us to manage any surplus or shortage of articles: (select one)
As per the general terms and conditions of the Unaddressed Mail service:
• shortfall supplied: deliver at the discretion of Australia Post
• surplus supplied: dispose of at the discretion of Australia Post.
Surplus: pursuant to instructions agreed in writing with Australia Post
s (if applicable)
– additional fees apply (exceptional circumstances only).
alia Post on customer’s behalf 6. Booking details*
Postcode
5. Preferred Special office of remarks lodgement
(optional – if no lodgement office is nominated then one will be assigned)
Mobile number
I authorise Australia Post to commence delivery early if possible.
number
)
Postcode
Mobile number
s number (if applicable)
)
alia Post on customer’s behalf
Postcode
Mobile number
talogue Coupon
number
gazine
)
Sample
4. Surplus / shortage instructions*
Australia Post is not able to guarantee the exact number of delivery points in a postcode
or locality at any given time. Please select one of the two options below to indicate how
you want us to manage any surplus or shortage of articles: (select one)
As per the general terms and conditions of the Unaddressed Mail service:
• • shortfall supplied: deliver at the discretion of Australia Post
• surplus supplied: dispose of at the discretion of Australia Post.
Surplus: pursuant to instructions agreed in writing with Australia Post
– additional fees apply (exceptional circumstances only).
This is a free text field where you can record anything you like about your booking for
future reference. You have 50 characters available. Special remarks are generated by
you and relevant to you – for example, “Store ID number 1234”, “Springfield – August
catalogue”, “Sale starts February 10”, “Sale name: Christmas Promo”.
This is a free text field for any special remarks about your booking that are relevant to
Address
you for future
types:
reference, for example, “Store ID number 1234”, “Springfield – August
(select
catalogue”,
all that
“Sale
apply)
name: Christmas Private Promo”. (maximum Business 50 characters)
Store ID: 1234
Service type: (select either Regular or Select service options)
Regular service
Address
types:
Street Roadside PO Boxes Counter
Regular service charges apply when you target a minimum of all available private
and / or business street and roadside delivery points in an individual locality or
6. postcode. Booking You can details* choose to include PO box and / or counter address types and still
qualify for the regular service.
Preferred office of lodgement
(optional Select – service if no lodgement office is nominated then one will be assigned)
Address
types:
Street Roadside PO Boxes Counter
Address types: Deliver no more than articles in total (Select pricing applies)
Private Business
(select all that apply)
Customise your booking to a particular area (Select pricing applies)
Service type: (select either Regular or Select service options)
Select
Regular
service
service
charges apply when you decide to:
• exclude available street and / or roadside delivery points from your chosen
Address
localities or postcodes, or
types:
Street Roadside PO Boxes Counter
• request partial delivery to any of the above address types without necessarily
Regular targeting service all street, charges roadside, apply when post office you target box and a minimum counter mail of all delivery available points. private
Please and / or provide business additional street and detail roadside in section delivery 7. Contact points the in Unaddressed an individual locality Mail service or
team postcode. if required You can for choose assistance to include to customise PO box your and booking. / or counter address types and still
qualify for the regular service.
Australia
Select
Post
service
calculates the percentage of the delivery points in each postal round that
are Address located in your requested locality or postcode to determine the rounds to apply to your
23
Preparation

ail - booking request
Fax number
( )
Postcode
Mobile number
ils (if applicable)
Postcode
stralia Post
Mobile
on customer’s
number
behalf
Fax number
( )
24
4. Surplus / shortage instructions*
Australia Post is not able to guarantee the exact number of delivery points in a postcode
or locality at any given time. Please select one of the two options below to indicate how
you want us to manage any surplus or shortage of articles: (select one)
As per the general terms and conditions of the Unaddressed Mail service:
• shortfall supplied: deliver at the discretion of Australia Post
• surplus supplied: dispose of at the discretion of Australia Post.
Surplus: pursuant to instructions agreed in writing with Australia Post
– additional fees apply (exceptional circumstances only).
Unaddressed Mail preparation
5. Special remarks
Step 3 4. Surplus I authorise Confirm / Australia shortage Post to commence delivery early if possible.
your instructions* lodgement office
This
Australia
is a free
Post
text
is not
field
able
for
to
any
guarantee
special remarks
the exact
about
number
your
of
booking
delivery
that
points
are relevant
in a postcode
to
you
or locality
for future
at any
reference,
given time.
for example,
Please select
“Store
one
ID
of
number
the two
1234”,
options
“Springfield
below to indicate
– August
how
This is the catalogue”,
you want Australia us
“Sale
to manage
name:
any
Christmas Post surplus
Promo”.
or facility shortage
(maximum
of articles: where 50 characters)
(select one) the prepared articles will be lodged for
As per the general terms and conditions of the Unaddressed Mail service:
assessment • shortfall and supplied: billing. deliver at If the you discretion have of Australia established Post more than one lodgement facility during
• surplus supplied: dispose of at the discretion of Australia Post.
registration, select the one applicable to this booking.
5.
6.
Special
Booking
remarks
details*
Preferred I authorise office of Australia lodgement Post to commence delivery early if possible.
(optional – if no lodgement office is nominated then one will be assigned)
This is a free text field for any special remarks about your booking that are relevant to
you NUNAWADING for future reference, for example, BC “Store ID number 1234”, “Springfield – August
catalogue”, “Sale name: Christmas Promo”. (maximum 50 characters)
Address types:
(select all that apply)
Private Business
A B N 2 8 8 6 4 9 7 0 5 7 9
Surplus: pursuant to instructions agreed in writing with Australia Post
– additional fees apply (exceptional circumstances only).
Service type: (select either Regular or Select service options)
Postcode
Regular service
ail - Mobile booking number request Step 4 Choose private or business addresses
Address
ils (if applicable)
types:
Street Roadside PO Boxes Counter
A B N 2 8 8 6 4 9 7 0 5 7 9
Fax
stralia
number
Post on customer’s behalf 6. Booking details*
Regular service charges apply when you target a minimum of all available private
4. Preferred and Surplus / or office business of / lodgement shortage street and roadside instructions* delivery points in an individual locality or
( )
(optional postcode. – if no You lodgement can choose office to include is nominated PO box then and / one or counter will be assigned) address types and still
Australia qualify Post for the is not regular able service. to guarantee the exact number of delivery points in a postcode
or locality at any given time. Please select one of the two options below to indicate how
you
Select
want us
service
to manage any surplus or shortage of articles: (select one)
As per the general terms and conditions of the Unaddressed Mail service:
Address
Address • shortfall
types: types: supplied: Street deliver at the discretion Roadside of Australia PO Boxes Post Counter
(select • all surplus that apply) supplied: dispose 3 Private of at the discretion 3 Business of Australia Post.
Postcode
Mobile number
Postcode
Surplus: Deliver pursuant no more to than instructions agreed in articles writing in with total Australia (Select Post pricing applies)
Service – additional type: (select fees either apply Regular (exceptional or Select circumstances service options) only).
Regular Customise serviceyour
booking to a particular area (Select pricing applies)
Address
5. Select types: Special service remarks charges
Street
apply when you
Roadside
decide to:
PO Boxes Counter
Mobile number
Fax number
Catalogue ( ) Coupon
Fax number
Magazine Sample
( )
• exclude available street and / or roadside delivery points from your chosen
Regular localities I authorise
service or Australia postcodes, charges
Post
apply or to
when
commence
you target
delivery
a minimum
early if possible.
of all available private
and / or business street and roadside delivery points in an individual locality or
• request partial delivery to any of the above address types without necessarily
This
postcode.
is targeting a free text
You can
all field
choose
street, for roadside, any
to
special
include
post remarks
PO box
office box about
and /
and your
or counter
counter booking
address
mail that delivery are
types
relevant
and still
points. to
you
qualify
for future
for the
reference,
regular service.
for example, “Store ID number 1234”, “Springfield – August
catalogue”, Please provide “Sale additional name: Christmas detail in Promo”. section 7. (maximum Contact the 50 Unaddressed characters) Mail service
team Select if required servicefor
assistance to customise your booking.
booking system.
Address
types:
Street Roadside PO Boxes Counter
Australia Post calculates the percentage of the delivery points in each postal round that
are located in your requested locality or postcode to determine the rounds to apply to your
booking:
Deliver no more than articles in total (Select pricing applies)
Step 5 Choose service options
• Rounds that include 80 per cent or more delivery points in your requested delivery areas
Length (longest dimension)
are automatically Customise your included booking in your to a booking. particular area (Select pricing applies)
ils (if applicable)
• Rounds that have 20 per cent or less delivery points are excluded from your booking.
mm
Select service charges apply when you decide to:
stralia Post on customer’s behalf 6. To Booking include you will details* need to include the adjacent locality or postcode in your booking.
• exclude available street and / or roadside delivery points from your chosen
You can choose to include those with 20 to 80 per cent coverage of your requested
Weight per 100 articles
Preferred localities or postcodes, or
delivery areas,
office
by
of
selecting
lodgement
the following option:
Catalogue Coupon
(optional • request – if no partial lodgement delivery office to any is of nominated the above then address one will types be assigned) without necessarily
grams
targeting Deliver to all postal street, rounds roadside, that post overlap office my box requested and counter locality mail / postcode. delivery points.
Magazine Sample
Please (Between provide 20 additional to 80 per detail cent in of section points 7. within Contact the the requested Unaddressed area) Mail service
types and team still if required qualify for assistance for to customise the Regular your booking. service.
Continued on page 2 Page 1 of 4
Address types:
UMNAT001•Issued Apr 2011
(select all that apply)
Private Business
Australia Post calculates the percentage of the delivery points in each postal round that
Postcode
Mobile number
Length (longest dimension)
Fax number
Weight per 100 articles
( )
mm
grams
are Service located type: in your (select requested either Regular locality or postcode Select service to determine options) the rounds to apply to your
booking:
Regular service
• Rounds that include 80 per cent or more delivery points in your requested delivery areas
are Address automatically included in your booking.
• Rounds types:
Street Roadside 3 PO Boxes 3
Counter
that have 20 per cent or less delivery points are excluded from your booking.
To include you will need to include the adjacent locality or postcode in your booking.
Regular service charges apply when you target a minimum of all available private
You and can / choose or business to include street those and roadside with 20 delivery to 80 per points cent in coverage an individual of your locality requested or
delivery postcode. areas, You by can selecting choose the to following include PO option: box and / or counter address types and still
qualify for the regular service.
Deliver to postal rounds that overlap my requested locality / postcode.
(Between 20 to 80 per cent of points within the requested area)
Select service
Continued Addresson
page 2
types:
Street Roadside
Page 1 of 4
PO Boxes Counter
UMNAT001•Issued Apr 2011
Catalogue Coupon
Magazine Sample
Australia Post delivers to both private and business delivery address types. You can
choose to target either one or both for your campaign.
Data on the number of private and business delivery points by locality or postcode
is available at Australia Post’s website, or from the Unaddressed Mail service team.
Online customers can access this information through the Unaddressed Mail online
Regular service applies where you wish to select, as a minimum, all available private
and / or all available business, street and roadside delivery points in a locality or
postcode. You can choose to include post office box and counter mail delivery address
Deliver no more than articles in total (Select pricing applies)
Customise your booking to a particular area (Select pricing applies)
Select service charges apply when you decide to:
• exclude available street and / or roadside delivery points from your chosen
localities or postcodes, or
• request partial delivery to any of the above address types without necessarily
targeting all street, roadside, post office box and counter mail delivery points.
Please provide additional detail in section 7. Contact the Unaddressed Mail service
team if required for assistance to customise your booking.

s (if applicable)
alia Post on customer’s behalf Unaddressed 6. Booking details* Mail preparation
il - booking request
number
)
Postcode
Mobile number
Postcode
Mobile number
Preferred office of lodgement
(optional – if no lodgement office is nominated then one will be assigned)
A B N 2 8 8 6 4 9 7 0 5 7 9
Address types:
4. Surplus / shortage Private instructions* Business
(select all that apply)
Select service applies where you wish to exclude either certain street or roadside
Service Australia type: Post is (select not able either to guarantee Regular or the Select exact service number options) of delivery points in a postcode
delivery or locality address at any given types time. Please from select one your of the two chosen options below localities to indicate how or postcodes.
you Regular want us service to manage any surplus or shortage of articles: (select one)
Address As per the general terms and conditions of the Unaddressed Mail service:
Street Roadside PO Boxes Counter
If you wish types: • shortfall Australia supplied: deliver Post at the to discretion deliver of Australia only Post to roadside and post office box address types,
• surplus supplied: dispose of at the discretion of Australia Post.
Regular service charges apply when you target a minimum of all available private
and not street and Surplus: / or business pursuant addresses, street to instructions and roadside agreed the delivery in Select points writing in with an individual Australia service locality Post or would apply.
postcode. – additional You can fees choose apply (exceptional to include PO circumstances box and / or counter only). address types and still
qualify for the regular service.
5. Select Special service remarks
Address
types:
Street 3 Roadside 3 PO Boxes Counter
I authorise Australia Post to commence delivery early if possible.
This is a free Deliver text no field more for than any special remarks about articles your in booking total (Select that are pricing relevant applies) to
you for future reference, for example, “Store ID number 1234”, “Springfield – August
catalogue”, “Sale name: Christmas Promo”. (maximum 50 characters)
Customise your booking to a particular area (Select pricing applies)
number
il - ) booking request
The Select service also allows you to request partial delivery to any of the following
Select service charges apply when you decide to: A B N 2 8 8 6 4 9 7 0 5 7 9
address •types exclude available without street and necessarily / or roadside delivery points targeting from your chosen all of these delivery points:
4. Surplus localities or / postcodes, shortage or instructions*
talogue Coupon
• request partial delivery to any of the above address types without necessarily
• street Australia mail targeting Post is all not street, able roadside, to guarantee post the office exact box number and counter of delivery mail delivery points in points. a postcode
or locality at any given time. Please select one of the two options below to indicate how
s gazine (if applicable) Sample
you Please want us provide to manage additional any detail surplus in section or shortage 7. Contact of articles: the Unaddressed (select one) Mail service
• roadside team if mail required for (used assistance in to customise some your country booking. areas)
alia Post on customer’s behalf 6. Booking As per the general details* terms and conditions of the Unaddressed Mail service:
• shortfall supplied: deliver at the discretion of Australia Post
• post Preferred office • surplus office boxes of supplied: lodgement dispose of at the discretion of Australia Post.
Australia
(optional
Post calculates the percentage of the delivery points in each postal round that
are located Surplus: – if no
in your pursuant lodgement
requested to instructions office is nominated
• counter mail (used locality in some or agreed postcode in then writing one will
country to determine with be Australia assigned)
the areas). rounds Post to apply to your
booking: – additional fees apply (exceptional circumstances only).
• Rounds that include 80 per cent or more delivery points in your requested delivery areas
gth (longest dimension) The “Deliver are automatically no more included in your than” booking. option is available when you would like the ability to cap a
Postcode
Address 5. • Rounds Special types: that have remarks 20 per cent or less delivery points are excluded from your booking.
mmbooking’s
(select To include total all that you apply)
Private Business
Mobile number
delivery will need to include points the adjacent by locality specifying or postcode in your the booking. maximum quantity of articles that you
You can I authorise choose to Australia include Post those to with commence 20 to 80 delivery per cent early coverage if possible. of your requested
ight per 100 articles
Service want to delivery supply areas, type: by (select for selecting either delivery. the Regular following or Select option: service options)
Postcode
The Unaddressed Mail online booking system will deselect
grams This Regular is a free
Mobile number
Deliver
service text field for any special remarks about your booking that are relevant to
number
you for future to reference, postal rounds for example, that overlap “Store my ID requested number 1234”, locality “Springfield / postcode. – August
rounds catalogue”, to Address (Between best “Sale 20 suit name: to 80 per your cent of targeted points within the requested “deliver area) no more than” figure. All “deliver no more
)
types:
Street Christmas Promo”. Roadside (maximum 50 PO characters) Boxes Counter
than” bookings Continued on page attract 2 the Select service price. Page 1 For of 4 example, if you wish Australia Post
number
Regular service charges apply when you target a minimum of all available private
UMNAT001•Issued Apr 2011
and / or business street and roadside delivery points in an individual locality or
) to deliver postcode. no more You can choose than to include a specific PO box and / or counter quantity, address types for and example still 3,000 of 3,900 available points,
qualify for the regular service.
“Deliver no more than” would apply.
s (if applicable)
alia Post on customer’s behalf
talogue Coupon
Postcode
gazine Sample
Mobile number
number
)
gth (longest dimension)
ight per 100 articles
talogue Coupon
gazine Sample
gth (longest dimension)
mm
grams
Select service
Address
Street
6. types: Booking details*
Roadside PO Boxes Counter
3 3,000
Preferred Deliver office of no lodgement more than articles in total (Select pricing applies)
(optional – if no lodgement office is nominated then one will be assigned)
Customise your booking to a particular area (Select pricing applies)
Select service charges apply when you decide to:
Address • exclude types: available street and / or roadside delivery points from your chosen
(select localities all that apply) or postcodes, orPrivate
Business
• request partial delivery to any of the above address types without necessarily
Service targeting type: all (select street, either roadside, Regular post or Select office box service and options) counter mail delivery points.
Please Regular provide service additional detail in section 7. Contact the Unaddressed Mail service
team if required for assistance to customise your booking.
Address
types:
Street Roadside PO Boxes Counter
Australia Regular Post service calculates charges the apply percentage when you of the target delivery a minimum points in of each all available postal round private that
are and located / or business in your requested street and locality roadside or postcode delivery points to determine in an individual the rounds locality to apply or to your
booking: postcode. You can choose to include PO box and / or counter address types and still
• Rounds qualify for that the include regular 80 service. per cent or more delivery points in your requested delivery areas
are automatically included in your booking.
• Rounds Select that service have 20 per cent or less delivery points are excluded from your booking.
To Address include you will need to include the adjacent locality or postcode in your booking.
You types:
Street Roadside PO Boxes Counter
can choose to include those with 20 to 80 per cent coverage of your requested
delivery areas, by selecting the following option:
Deliver no more than articles in total (Select pricing applies)
Deliver to postal rounds that overlap my requested locality / postcode.
(Between 20 to 80 per cent of points within the requested area)
3 Customise your booking to a particular area (Select pricing applies)
Continued on page 2 Page 1 of 4
Select service charges apply when you decide to:
UMNAT001•Issued Apr 2011
• exclude available street and / or roadside delivery points from your chosen
localities or postcodes, or
• request partial delivery to any of the above address types without necessarily
targeting all street, roadside, post office box and counter mail delivery points.
Please provide additional detail in section 7. Contact the Unaddressed Mail service
team if required for assistance to customise your booking.
The “custom delivery area selection” option is available for eligible1 customers.
It enables you to choose your delivery areas right down to the specific postal
round. This service is useful for customers who have strict rules regarding franchise
promotional areas, or are targeting an area smaller than a locality or postcode.
When selecting this option, you are required to provide additional information in Section
7 of the Unaddressed Mail booking request form. The Unaddressed Mail service team
will contact you to confirm your requirements if necessary.
1 Eligibility for this service will be individually assessed for each customer and may include a once
off service fee. Contact the Unaddressed Mail service team to discuss your potential eligibility.
mm
Australia Post calculates the percentage of the delivery points in each postal round that
are located in your requested locality or postcode to determine the rounds to apply to your
booking:
• Rounds that include 80 per cent or more delivery points in your requested delivery areas
are automatically included in your booking.
• Rounds that have 20 per cent or less delivery points are excluded from your booking.
To include you will need to include the adjacent locality or postcode in your booking.
25
Preparation

26
Unaddressed Mail preparation
Examples of regular and select service mailings
• An Adelaide suburb has both private street addresses and private post office
boxes available. A pizza parlour chooses delivery to only private street addresses in
that suburb. This is classified as a regular service as private street addresses are
selected.
• A Perth based commercial insurance company decides to deliver to business
post office boxes in ten suburbs. All of these suburbs also have business street
addresses available. This is classified as a select service as business street
addresses have been excluded.
• A Melbourne stationery shop targets a total of 1,200 business post office boxes
in six suburbs. Five of these suburbs also have street addresses available. Five of
the suburbs are classified as select services because street addresses have been
excluded. The one suburb that only has post office boxes available is classified as
a regular service.
• A Brisbane franchise operator wishes to target specific postal rounds to ensure
all addresses in his catchment are delivered to, without infringing on neighbouring
franchise areas. This is classified as a select service.
Step 6 Choose postal rounds
Australia Post arranges delivery of Unaddressed Mail based on postal rounds (the area
delivered by one postal delivery officer). Postal rounds can have as many as 1,000
delivery points in high density metropolitan localities, or as few as 50 points in rural
localities. Because they are organised for delivery efficiency, sometimes postal rounds
cross locality or postcode boundaries.
When you request delivery to a locality or postcode, Australia Post identifies the
postal rounds that best fit into your booking request. Postal rounds in your request
may overlap with a neighbouring locality or postcode and whether a particular postal
round will be automatically included in your booking will depend on the number
(shown as a percentage) of delivery points located inside your requested locality or
postcode. If a particular postal round does not automatically fall within your requested
locality or postcode, you can still choose to include this postal round based on your
booking option.
Please note that where an automatically selected postal round overlaps into a
neighbouring locality or postcode, a percentage of your articles will be delivered to the
neighbouring locality or postcode.
Australia Post calculates the percentage of the delivery points in each postal round that
are located in your requested locality or postcode, as follows:

ired if lodging articles with Australia Post on customer’s behalf
ame
me
number
le details*
name (maximum 20 characters)
type: (select one)
Address types:
Unaddressed Mail preparation
(select all that apply)
Postcode
Mobile number
hure Card Catalogue Coupon
lope Flyer Magazine Sample
r (please specify)
ensions
rtest dimension) Length (longest dimension)
mm
er 100 articles Weight per 100 articles
mm
X
Preferred office of lodgement
(optional – if no lodgement office is nominated then one will be assigned)
Fax number
Percentage of
( )
delivery points qualify for the regular service.
Booking options
80 per cent
or more
Select service
Australia Address Post automatically includes these rounds in your
types:
Street Roadside PO Boxes Counter
booking Deliver no more than articles in total (Select pricing applies)
Between Australia Post Customise automatically your booking to a particular excludes area (Select pricing these applies) rounds
20 to 80
per cent
from your Select booking, service charges however, apply when you decide you to: can nominate on the
• exclude available street and / or roadside delivery points from your chosen
localities or postcodes, or
Unaddressed Mail booking request form to include all
• request partial delivery to any of the above address types without necessarily
targeting all street, roadside, post office box and counter mail delivery points.
these rounds in your booking.
Less than
20 per cent
Map diagram
mm
grams
The boundary of
your chosen locality
or postcode
Private Business
Service type: (select either Regular or Select service options)
Regular service
Address
types:
Street Roadside PO Boxes Counter
Regular service charges apply when you target a minimum of all available private
and / or business street and roadside delivery points in an individual locality or
postcode. You can choose to include PO box and / or counter address types and still
Please provide additional detail in section 7. Contact the Unaddressed Mail service
team if required for assistance to customise your booking.
Australia Post calculates the percentage of the delivery points in each postal round that
are located in your requested locality or postcode to determine the rounds to apply to your
booking:
• Rounds that include 80 per cent or more delivery points in your requested delivery areas
are automatically included in your booking.
• Rounds that have 20 per cent or less delivery points are excluded from your booking.
To include you will need to include the adjacent locality or postcode in your booking.
You can choose to include those with 20 to 80 per cent coverage of your requested
delivery areas, by selecting the following option:
3
Deliver to postal rounds that overlap my requested locality / postcode.
(Between 20 to 80 per cent of points within the requested area)
Continued on page 2 Page 1 of 4
UMNAT001•Issued Apr 2011
Customers who book using an online profile can nominate
whether or not to include these additional postal rounds,
for each locality or postcode where this situation arises.
Australia Post automatically excludes these rounds from
your booking.
To add these to your booking you will need to include the
adjacent locality or postcode.
✓
✓
✓
✗
?
?
✗
✗
✗
Map
diagram
3
?
7
Each shaded area
represents a single
postal round
27
Preparation

28
Unaddressed Mail preparation
The only exception to the above is where the articles to be delivered are political and
are for a specific electorate. In this instance we will manage delivery to addresses in
the specific electorate, aiming to ensure that where a round crosses a political boundary
that delivery of articles does not occur in the wrong electorate.
Unaddressed Mail - booking request
Step 7 Choose the state
* symbol indicates required information
Because 6. Booking articles details for (continued)* each state need to be packed together, 9. Payment method* and due to the transit time
to each Delivery state week (Mon-Fri) varying, (DD / MM a / YYYY) booking can only be made Select for delivery one: Cashin a single EFTPOS state. Cheque If (with you prior approval)
Between Unaddressed Mail to - booking request
/ /20
require Monday delivery in more than Friday / /20
Charge account number Contract number (if applicable)
one state you need to create a new booking for each state.
* symbol indicates required information
7. 6. Required Booking details localities* (continued)*
Delivery state: week (select (Mon-Fri) one – (DD if delivery / MM in / YYYY) more than one state is needed, please create a
new Between booking for each state)
to
Monday NSW / / /20
Friday / /20
ACT 3 VIC QLD SA WA TAS NT
Please list your requested localities and postcodes – in the table below.
eg 7. Croydon Required – 5008 localities*
if booking by locality, 5008 if booking by postcode.
Current delivery point files are available at auspost.com.au/unaddressedmail,
Delivery
along with
state:
instructions
(select one
for
–
their
if delivery
use with
in
Select
more than
and
one
Customised
state is needed,
bookings.
please create a
new booking for each state)
Please NSW email / lists that exceed this column in Excel format to ums@auspost.com.au
ACT
VIC QLD SA WA TAS NT
I have provided an Excel spreadsheet
Please list your requested localities and postcodes – in the table below.
eg Locality Croydon – 5008 if booking by locality, 5008 if booking by postcode. Postcode
Current delivery point files are available at auspost.com.au/unaddressedmail,
along with instructions for their use with Select and Customised bookings.
Please email lists that exceed this column in Excel format to ums@auspost.com.au
8. Mailing tray labels (additional charges apply)
Yes, I would like Australia Post to print and supply unaddressed mail tray labels
This option requires the completion of a separate order form which can be downloaded
from auspost.com.au and lodged with this form, or will be sent to you when your booking
is processed.
8. Mailing tray labels (additional charges apply)
A B N 2 8 8 6 4 9 7 0 5 7 9
A B N 2 8 8 6 4 9 7 0 5 7 9
Account 9. Payment name method*
Select one: Cash EFTPOS Cheque (with prior approval)
Charge account number Contract number (if applicable)
10. Declaration*
I Account acknowledge name that I have read and agree to the Unaddressed Mail service Terms and
Conditions as attached.
Signature / name
Date
/ /20
10. Declaration*
I acknowledge that I have read and agree to the Unaddressed Mail service Terms and
Conditions as attached.
Privacy notice
Signature / name
Your personal information is collected only to enable us to Date provide you with the products/
services you wish us to provide. The products / services may not be provided without this
information. You may request access to your personal information / while it /20 is stored by us
and we will assess your request in accordance with the law. We will give you reasons
where we deny access. Call 13 11 18 to contact us.
Step 8 Choose localities or postcodes
Delivery areas are selected by locality or postcode. The following is an example of a
selection by locality. The minimum selection is one locality or postcode.
Locality
I have provided an Excel spreadsheet
Donvale
Blackburn
Nunawading
Mitcham
Vermont
Postcode
3111
3130
3131
3132
3133
Yes, I would like Australia Post to print and supply unaddressed mail tray labels
This option requires the completion of a separate order form which can be downloaded
from auspost.com.au and lodged with this form, or will be sent to you when your booking
Privacy notice
Booking request submission
Your personal information is collected only to enable us to provide you with the products/
Please services ensure you wish that us all to details provide. on the The form products are completed. / services may not be provided without this
Please information. return You the may completed request form access by email to your or personal fax. information while it is stored by us
and we will assess your request in accordance with the law. We will give you reasons
If where you require we deny special access. approval Call 13 for 11 articles 18 to contact over 250g us. or have any queries you can contact
the Unaddressed Mail service team on:
Email: ums@auspost.com.au
Booking Fax: 1300 request 797 855 submission
Telephone: 1300 223 571
Please ensure that all details on the form are completed.
Post: Unaddressed Mail service team
Please return GPO the Box completed 9911 form by email or fax.
If you require MELBOURNE special approval VIC for 3001 articles over 250g or have any queries you can contact
the Unaddressed Mail service team on:
Email: ums@auspost.com.au
If your article is anything other than printed material on paper or card, please provide a
description Fax: of 1300 the article 797 855 under “Special remarks”. A sample or mock-up may be required.
Telephone: 1300 223 571
Post: Unaddressed Mail service team
A Booking Confirmation
GPO Box 9911
Advice will be sent to you or your mailing agent on acceptance of
your booking.
MELBOURNE
The “Advice”
VIC
will
3001
confirm the number of printed articles required, areas of
distribution, the price, lodgement date and lodgement office.
Note: Unaddressed Mail is not delivered to the following external territories:
Norfolk Island 2899, Christmas Island 6798, Cocos (Keeling) Islands 6799 and Australian
Antarctic Territories 7151.
If your article is anything other than printed material on paper or card, please provide a
Australia description of the Post article use under only “Special remarks”. A sample or mock-up may be required.
Date received
Date processed
A Booking Confirmation Advice will be sent to you or your mailing agent on acceptance of
your booking. / The “Advice” /20 will confirm the number / of /20 printed articles required, areas of
distribution, the price, lodgement date and lodgement office.
Processed by Booking advice code
Customer
Australia Post use only
Delivery dates (if different from customer’s requested dates)
Date received
Date processed
advice sent
/ /20
/ /20
to / /20
/ /20
Processed by Booking advice code
Delivery dates (if different from customer’s requested dates)
/ /20 to / /20
Customer
advice sent
Page 2 of 4
UMNAT001•Issued Apr 2011

Unaddressed Mail preparation
2.4.5 Scheduling your booking
You are required to submit your booking request no earlier than three months prior
to the Monday of the nominated week of delivery and no later than three weeks
prior to the Monday of the nominated week of delivery (with the opportunity to alter
the booking), or two weeks prior to the Monday of the nominated week of delivery
(no alterations will be accepted).
Unaddressed Mail - booking request
* symbol indicates required information
6. Booking details (continued)*
Delivery week (Mon-Fri) (DD / MM / YYYY)
Between
Monday 07 / 05 /2012
to
Friday 11 / 05 /2012
7. Required localities*
Delivery state: (select one – if delivery in more than one state is needed, please create a
new booking for each state)
NSW /
ACT
VIC QLD SA WA TAS NT
A B N 2 8 8 6 4 9 7 0 5 7 9
Locality
Postcode
• The earliest they can book this campaign is 7 February Privacy notice (three months prior to first
Your personal information is collected only to enable us to provide you with the products/
delivery date) and the latest is Monday 23 April services (two you wish weeks us to provide. prior). The products / services may not be provided without this
information. You may request access to your personal information while it is stored by us
• Booking earlier than two weeks in advance is recommended.
and we will assess your request in accordance with the law. We will give you reasons
where we deny access. Call 13 11 18 to contact us.
8. Mailing tray labels (additional charges apply)
Yes, I would like Australia Post to print and supply unaddressed mail tray labels
This option requires the completion of a separate order form which can be downloaded
from auspost.com.au and lodged with this form, or will be sent to you when your booking
is processed.
9. Payment method*
Select one: Cash EFTPOS Cheque (with prior approval)
Charge account number Contract number (if applicable)
Account name
Example of a hypothetical Unaddressed Mail booking
Please list your requested localities and postcodes – in the table below.
• A eg Croydon charity – 5008 called if booking by the locality, “Eastern 5008 if booking by Suburbs postcode. Animal Hospital” want to send a fundraising
Current delivery point files are available at auspost.com.au/unaddressedmail,
appeal along with instructions campaign for their use with to Select residents and Customised in bookings. their local area.
Please email lists that exceed this column in Excel format to ums@auspost.com.au
• They have selected Monday 7 May to Friday 11 May as their preferred delivery
I have provided an Excel spreadsheet
week.
February
S M T W T F S
1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29
Earliest
booking date
2.4.6 December deliveries
March
S M T W T F S
1 2 3
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30 31
10. Declaration*
I acknowledge that I have read and agree to the Unaddressed Mail service Terms and
Conditions as attached.
Signature / name
Date
/ /20
Booking Aprilrequest
submission May
S M T W T F S
1 2 3 4 5 6 7
8 9 10 11 12 13 14
15 16 17 18 19 20 21
22 23 24 25 26 27 28
29 30
27 28 29 30 31
Latest
booking date
Preferred
delivery period
Please ensure that all details on the form are completed.
Please return the completed form by Semail Mor fax. T W T F S
If you require special approval for articles over 250g or have any queries you can contact
the Unaddressed Mail service team on: 1 2 3 4 5
Email: ums@auspost.com.au6
7 8 9 10 11 12
Fax: 1300 797 855
Telephone: 1300 223 571 13 14 15 16 17 18 19
Post: Unaddressed Mail service 20team 21 22 23 24 25 26
GPO Box 9911
MELBOURNE VIC 3001
If your article is anything other than printed material on paper or card, please provide a
description of the article under “Special remarks”. A sample or mock-up may be required.
A Booking Confirmation Advice will be sent to you or your mailing agent on acceptance of
your booking. The “Advice” will confirm the number of printed articles required, areas of
distribution, the price, lodgement date and lodgement office.
Australia Post use only
Date received
Date processed
Restrictions or additional charges may apply during December. Please contact your
/ /20
/ /20
account manager, or the Unaddressed Mail service team to discuss.
Processed by Booking advice code
Delivery dates (if different from customer’s requested dates)
/ /20 to / /20
Customer
advice sent
29
Page 2 of 4
UMNAT001•Issued Apr 2011
Preparation

30
Unaddressed Mail preparation
2.5 Confirming your booking
2.5.1 Booking confirmation pack
If you make a booking using the Unaddressed Mail booking request form then the
service team will email you a booking confirmation pack within three business days.
The pack includes:
• booking
confirmation
advice
Australia Post Unaddressed Mail
CUSTOMER CONTACT CENTRE - VIC
GPO BOX 9911
MELBOURNE VIC
ABN 28 864 970 579
3001
Phone: 1300223571
Unaddressed Mail Booking Confirmation Advice
Issued: 16 Sep 2010
Eastern Suburbs Animal Hospital
16 Whitmont Street
IMPORTANT NOTICE:
NUNAWADING VIC 3131
Please notify the UM Coordinator of any
correction before COB 17 Sep 2010.
LODGEMENT DATE:
Please present the Mailing Statement and Mail Preparation Advice
with your prepared mailout when lodging.
02 Nov 2010
before 12 noon
(Lodgement will not be accepted after this date,
please contact the UM Booking Officer.)
LODGEMENT OFFICE: NUNAWADING BC Phone: (03) 9298 3808
BILL-TO CUSTOMER:
1-5 MAURICE COURT NUNAWADING VIC 3131
Eastern Suburbs Animal Hospital
PAYMENT METHOD: Pay by Cash, Credit Card or Cheque (with prior arrangement)
BOOKING NUMBER: U0000537
MAIL ARTICLE TYPE: Medium to 125g [2s]
BOUNDARY TYPE: Postcode
CHARGE CATEGORY RATE PER ARTICLE No OF ARTICLES TOTAL AMOUNT PAYABLE
Intrastate Select 0.2150 30,707 $6,602.00
-
TOTALS: 30,707
(LODGE SPECIFIED AMOUNT ONLY)
$6,602.00
DELIVERY DATES: 08 Nov 2010 12 Nov 2010
DELIVER TO: ** To PRIVATE addresses **
PUBLICATION:
Do not include 'No Advertising Material' addresses
Fundraiser
SURPLUS & SHORTFALL
As per general terms and conditions
INSTRUCTIONS:
SPECIAL REMARK: Important Christmas campaign
Page 1 of 4
• mail preparation
advice
Australia Post Unaddressed Mail
CUSTOMER CONTACT CENTRE - VIC
GPO BOX 9911
ABN 28 864 970 579
MELBOURNE VIC 3001
Phone: 1300223571
Unaddressed Mail Preparation Advice
Eastern Suburbs Animal Hospital Inc, Booking Number: U0000629
Issued: 06 Apr 2011
Eastern Suburbs Animal Hospital Inc
16 Whitmont Street
NUNAWADING VIC 3131
-
-
A COPY OF THIS DOCUMENT MUST BE PRESENTED WITH YOUR MAIL
FOR ALL ENQUIRIES PHONE THE BOOKING OFFICE
LODGEMENT DATE: Monday 11 Apr 2011
LODGEMENT OFFICE: NUNAWADING BC
BOOKING NUMBER: U0000629
DELIVERY PERIOD: 18 Apr 2011 21 Apr 2011
PUBLICATION: mailing agent
ARTICLE WEIGHT: 7.0 gm ARTICLE DIMENSIONS PER BUNDLE (mm):
ARTICLE TYPE: Small to 50g 155.0 long 125.0 wide 0.7
BUNDLE SIZE 100 articles (700 gm)
thick
PACKING MODE Small Tray (in ULD)
TOTAL QUANTITIES: 25,760 articles 261 bundles 47 trays 2 ULDs
Post
Delivery Office Qty Full in Part No. Trays ULD PSI State Destination Facility
Qty Qty
Code
Bundles Bundle
3131 NUNAWADING DC 10,015 100
ID
15 17 1 315 VIC DANDENONG LC
3131 NUNAWADING LPO 20 0 20 1 1 315 VIC DANDENONG LC
3130 BLACKBURN POST SHOP 117 1 17 1 1 315 VIC DANDENONG LC
3130 LABURNUM LPO 25 0 25 1 1 315 VIC DANDENONG LC
3130 BLACKBURN NORTH LPO 92 0 92 1 1 315 VIC DANDENONG LC
3106 TEMPLESTOWE DC 15,491 154 91 26 2 316 VIC TEMPLESTOWE DC
Page 1 of 1
• label files for
bundles and tray
NUNAWADING LPO
ALL_3131 Surface VIC
VICTORIA
Eastern Suburbs Animal
Hospital 0392222222
T1/12 U1 A14
9112 65013131 123450374953
Large Tray Unaddressed Mail U0000537 08/11/2010
Job Nr Delivery Week Commencing
UMCS 1v0 VISA 3v6
FOREST HILL RP
ALL_3131 Surface VIC
VICTORIA
Eastern Suburbs Animal
Hospital 0392222222
T3/12 U1 A72
9112 65033131 123450374955
Large Tray Unaddressed Mail U0000537 08/11/2010
Job Nr Delivery Week Commencing
UMCS 1v0 VISA 3v6
BRENTFORD SQ LPO
ALL_3131 Surface VIC
VICTORIA
Eastern Suburbs Animal
Hospital 0392222222
T5/12 U1 A63
9112 65023131 123450374957
Large Tray Unaddressed Mail U0000537 08/11/2010
Job Nr Delivery Week Commencing
UMCS 1v0 VISA 3v6
RANGEVIEW LPO
ALL_3132 Surface VIC
VICTORIA
Eastern Suburbs Animal
Hospital 0392222222
T7/12 U1 A24
9112 65023132 123450374959
Large Tray Unaddressed Mail U0000537 08/11/2010
Job Nr Delivery Week Commencing
UMCS 1v0 VISA 3v6
BLACKBURN
ALL_3130 Surface VIC
VICTORIA
Eastern Suburbs Animal
Hospital 0392222222
T2/12 U1 A133
9112 65003130 123450374954
Large Tray Unaddressed Mail U0000537 08/11/2010
Job Nr Delivery Week Commencing
UMCS 1v0 VISA 3v6
VERMONT STH LPO
ALL_3133 Surface VIC
VICTORIA
Eastern Suburbs Animal
Hospital 0392222222
T4/12 U1 A43
9112 65013133 123450374956
Large Tray Unaddressed Mail U0000537 08/11/2010
Job Nr Delivery Week Commencing
UMCS 1v0 VISA 3v6
VERMONT
ALL_3133 Surface VIC
VICTORIA
Eastern Suburbs Animal
Hospital 0392222222
T6/12 U1 A61
9112 65003133 123450374958
Large Tray Unaddressed Mail U0000537 08/11/2010
Job Nr Delivery Week Commencing
UMCS 1v0 VISA 3v6
MITCHAM NTH LPO
ALL_3132 Surface VIC
VICTORIA
Eastern Suburbs Animal
Hospital 0392222222
T8/12 U1 A30
9112 65013132 123450374960
Large Tray Unaddressed Mail U0000537 08/11/2010
Job Nr Delivery Week Commencing
UMCS 1v0 VISA 3v6
• lodgement
document
it
I
I
I
I
UNADDRESSED MAIL - LODGEMENT DOCUMENT
Privacy Notice
Office of Lodgement Date of Lodgement
NUNAWADING BC
Your personal information is collected only to enable us to provide you with the
products/services you wish us to provide. The products/services may not be provided Publication Name
without this information. You may request access to your personal information while
is stored by us and we will assess your request in accordance with the law. We will Fundraiser
Nov 2, 2010
give you reasons where we deny access. Call 13 13 18 to contact us.
Australia Post Charge Account Contract Number (if applicable)
Number
Bill-To Customer's Details
Name
Booking Number
Eastern Suburbs Animal Hospital
U0000537
Address
16 Whitmont Street
Declaration
NUNAWADING VIC Postcode 3131
hereby declare that:
Contact Name Telephone Number
1. am the customer and/or authorised agent of the customer;
2. have read and agree to the Unaddressed Mail Service Terms and Conditions;
Joe Jackson 0392222222
3. All information contained on this document is to the best of my knowledge true
E-Mail Fax Number
and correct.
umcsuat06.umcsuat06@ 0392212222
4. (a) these articles have been prepared and are lodged in accordance with
Australia Post's Terms and Conditions;
npe.auspost.com.au
(b) these articles do not contain any prohibited or dangerous material; and
5. These articles:
Mailing Agent's Details (if not customer)
(a) are not addressed to specified persons;
(b) are not postage prepaid envelopes; and
6. acknowledge that Australia Post will have accepted this lodgement only when
Name (Block capitals please)
this document is correctly receipted and stamped.
Signature
Address
Date
Postcode
Name (Block capitals please)
Contact Name Telephone Number
E-Mail Fax Number
Australia Post Use Only
Received By Time
Mailing Details
Product: Unaddressed Mail (U16)
Booking Number Article Weight (g) Article Size (Small/Large) FAP220/221/225 Number
U0000537 2 Large
Destination (Same/Other) Delivery Type Quantity
Date
Same Regular (R) 0
Stamp
Premium (P) 0
Select (S) 30,707
Premium Select (T) 0
Signature of Officer
Date
30,707
Additional Charges (U55) Quantity
Label Printing (LP)
Late Booking (LB)
Variation Fee (V)
Late Lodgement (LL)
Other (O)
Original - Australia Post Duplicate - Customer Copy
If you do not receive confirmation in this period you should contact the Unaddressed Mail
service team.
The booking confirmation advice will confirm the number of delivery points per locality or
postcode, price, lodgement office and delivery details.
Please check it to ensure that it accurately reflects your requirements. If any corrections
are required you should notify the service team in writing by close of business on the
next business day. A revised booking confirmation will then be issued.
If you have booked three weeks or more in advance of the Monday of the nominated
week of delivery, and wish to make changes to your booking, please notify the service
team in writing by close of business on the next business day. A revised booking
confirmation will then be issued.
Customers who book using an online profile can obtain their booking confirmation
advice, mail preparation advice, files of the necessary labels ready for printing and the
lodgement document directly from the Unaddressed Mail online booking system.
A copy of the mail preparation advice should be presented with the completed
lodgement document when you are lodging your Unaddressed Mail.
See section 3.5.1 – Lodgement documents.

Unaddressed Mail preparation
2.5.2 Cancellation or variation of booking
If you find it necessary to cancel your confirmed booking, it is important to contact the
Unaddressed Mail service team as soon as possible.
Online customers can cancel their confirmed booking using the Unaddressed Mail
online booking system. All confirmed booking cancellations are subject to the following
conditions.
If cancellation occurs: Then:
More than three
business days before
the lodgement date
Within three
business days before
the lodgement date
After you have
lodged the articles
The cancellation request may be accepted by Australia Post,
with no service charge incurred.
Australia Post will charge a service cancellation fee
equivalent to 10 per cent of the total service fee (to cover
administrative and network planning costs incurred).
• If the articles are still at the lodgement office:
The articles may be collected by the customer at a time
agreed with Australia Post. Australia Post will retain
10 per cent of the service charge to cover administrative
and network planning costs incurred and refund
90 per cent to the customer.
• If the articles have entered the delivery network:
Australia Post shall take reasonable endeavours to halt
distribution. In this instance a no refund policy applies,
due to costs already incurred for transport through the
network, administrative, delivery planning and article
recovery costs.
If label printing has been requested, any charges incurred are non-refundable, should
you vary or cancel your booking. See section 3.4.
31
Preparation

32
Unaddressed Mail preparation
2.6 summary checklist
Unaddressed Mail preparation involves:
☑ Checking the size and weight of the article to ensure it is acceptable.
☑ Ensuring the type of article chosen is acceptable.
☑ Ensuring all correct addressing guidelines are followed.
☑ Making sure the registration and booking requirements are covered.
☑ Planning the distribution for your mailing needs.

Unaddressed Mail lodgement
3 UnAddressed MAil lodgeMent
3.1 lodgement overview
Because Unaddressed Mail articles do not have a name and address it is crucial that the
articles are lodged in a way in which Australia Post can manage them effectively.
This section covers in detail all the information you need to ensure you lodge your
articles correctly.
The diagram below illustrates the steps to lodge Unaddressed Mail. Each requirement
is covered in detail throughout the section.
1 Bundle the articles (usually lots of 50 or 100) 3.3.1
2 Sort the bundles into letter trays 3.3.2
3 Print and affix tray labels for each letter tray 3.4
4 Complete the lodgement documentation 3.5.1
5 Confirm your correct lodgement office 3.5.2
6 Ensure lodgement on the nominated date 3.5.3
3 You’re now ready to lodge
33
lodgement

34
Unaddressed Mail lodgement
3.2 sorting articles
Unaddressed Mail needs Phone: to be 1300223571 sorted to the delivery office level.
Delivery office sorting instructions are provided by Unaddressed Australia Post on the Mail mail Preparation preparation Advic
advice which accompanies the booking Eastern confirmation Suburbs advice. Animal Hospital Inc, Booking Numb
Example sorting breakdown
Eastern Suburbs Animal Hospital Inc
In the sample mail preparation advice 16 Whitmont shown Street below the articles would need to be
NUNAWADING VIC 3131
sorted for each of the nominated delivery offices. For example:
➊ 10,015 brochures would be bundled and put in letter trays and labelled to the
NUNAWADING DC
➋ 20 brochures would be bundled and put in a letter tray and labelled to the
NUNAWADING LPO
A COPY OF THIS DOCUMENT MUST BE PRESENTED WIT
➌ 117 brochures would be bundled and put in a letter tray and labelled to the
BLACKBURN POST LODGEMENT SHOP DATE: Monday 11 Apr 2011
LODGEMENT OFFICE: NUNAWADING BC
➍ ... and so on, for each of the listed delivery offices.
Australia Post Unaddressed Mail
CUSTOMER CONTACT CENTRE - VIC
GPO BOX 9911
ABN 28 864 970 579
MELBOURNE VIC 3001
Phone: 1300223571
Unaddressed Mail Preparation Advice
Eastern Suburbs Animal Hospital Inc, Booking Number: U0000629
Issued: 06 Apr 2011
Eastern Suburbs Animal Hospital Inc
16 Whitmont Street
NUNAWADING VIC 3131
A COPY OF THIS DOCUMENT MUST BE PRESENTED WITH YOUR MAIL
FOR ALL ENQUIRIES PHONE THE BOOKING OFFICE
LODGEMENT DATE: Monday 11 Apr 2011
LODGEMENT OFFICE: NUNAWADING BC
BOOKING NUMBER: U0000629
DELIVERY PERIOD: 18 Apr 2011 - 21 Apr 2011
PUBLICATION: mailing agent
ARTICLE WEIGHT: 7.0 gm ARTICLE DIMENSIONS - PER BUNDLE (mm):
ARTICLE TYPE: Small to 50g 155.0 long 125.0 wide 0.7 thick
BUNDLE SIZE 100 articles (700 gm)
PACKING MODE
TOTAL QUANTITIES:
Small Tray (in ULD)
25,760 articles Post
261 bundles 47 trays 2 ULDs
Post
Delivery Office Qty Full Qty Qty in Part No. Trays ULD PSI State Destination Facility
Code
Bundles Bundle
3131 NUNAWADING DC 10,015 100 15 17
ID
1 315 VIC DANDENONG LC
3131 NUNAWADING LPO 20 0 20 1 1 315 VIC DANDENONG LC
3130 BLACKBURN POST SHOP 117 1 17 1 1 315 VIC DANDENONG LC
3130 LABURNUM LPO 25 0 25 1 1 315 VIC DANDENONG LC
3130 BLACKBURN NORTH LPO 92 0 92 1 1 315 VIC DANDENONG LC
3106 TEMPLESTOWE DC 15,491 154 91 26 2 316 VIC TEMPLESTOWE DC
Australia Post Unaddressed Mail
CUSTOMER CONTACT CENTRE - VIC
GPO BOX 9911
MELBOURNE VIC 3001
BOOKING NUMBER: U0000629
DELIVERY PERIOD: 18 Apr 2011 - 21 Apr 2011
PUBLICATION: mailing agent
Page 1 of 1
FOR ALL ENQUIRIES PHONE THE BOOKING OFFIC
ARTICLE WEIGHT: 7.0 gm ARTICLE DIMENSIONS - PER
ARTICLE TYPE: Small to 50g 155.0 long 125.0 w
BUNDLE SIZE 100 articles (700 gm)
PACKING MODE Small Tray (in ULD)
TOTAL QUANTITIES: 25,760 articles 261 bundles 47
Delivery Office Qty Full Qty Qty in Part No. Trays ULD PSI
Code
Bundles Bundle
ID
3131
3131
3130
NUNAWADING DC
NUNAWADING LPO
BLACKBURN POST SHOP
10,015
20
117
100
0
1
15
20
17
17 ➊
1 ➋
1 ➌
1
1
1
315
315
315
3130 LABURNUM LPO 25 0 25 1 1 315
3130 BLACKBURN NORTH LPO 92 0 92 1 ➍
1 315
3106 TEMPLESTOWE DC 15,491 154 91 26 2 316

Unaddressed Mail lodgement
3.3 Preparation of letter trays
To ensure optimum delivery of Unaddressed Mail articles, you need to prepare and lodge
articles correctly.
3.3.1 Bundling
Bundling assists with the distribution and delivery
of articles and ensures the safekeeping of the
POSTAGE
PAID
AUSTRALIA
articles during transportation.
To The Householder
The mail preparation advice will list the number of:
• full bundles of 50 or 100 articles
• part bundles – where less than 50 or 100 are needed to complete the full quantity
required by that delivery office.
Depending on the size of your article, you may need to make smaller bundles. The mail
preparation advice will confirm the required quantity of articles per bundle.
Secure with two vertical bands. Australia Post prefers rubber bands.
Ask your printer to provide you with the articles pre-bundled according to the mail
preparation advice.
3.3.2 Letter trays
Obtain letter trays at no cost from your nominated lodgement office. Ensure that you
have sufficient time to prepare the mailing as outlined on your booking confirmation
pack, prior to the specified lodgement date.
Place the bundles into letter trays as follows:
Size category Tray use
Small In small letter trays
The maximum acceptable weight for a small tray is 9.5kg
(including the weight of the tray).
35
lodgement

36
Unaddressed Mail lodgement
Size category Tray use
Large
In large letter trays
To facilitate ease of handling we recommend that large
letter trays should not be filled above the handle holes.
The maximum acceptable weight for a large tray is 16kg
(including the weight of the tray).
The The Householder
POSTAGE
PAID
AUSTRALIA
If the number of articles per tray appears too few, or too many, it probably means the
dimensions of your article have not been correctly advised. In this case, please contact
the Unaddressed Mail service team.
3.4 tray labels
Tray labels must be correctly affixed to each tray, as well as affixed to the front bundle
within each tray.
Pre-populated labels will be provided in your booking confirmation pack in PDF format.
These should be printed on perforated label card which is available from your lodgement
office.
If you are unable to print your own labels, the Unaddressed Mail service team can print
them on your behalf. Additional charges will apply. These charges are non-refundable,
should you vary or cancel your booking.
NUNAWADING LPO
ALL_3131 Surface
VIC
VIC
VIC
VICTORIA
NUNAWADING LPO
BLACKBURN
ALL_3131 Surface
ALL_3130 Surface
VICTORIA
Eastern Suburbs Animal
Hospital 0392222222
Eastern Suburbs Animal
Hospital 0392222222
T1/12 U1 A14
T2/12 U1 A133
9112 65013131 123450374953
Large Tray Unaddressed Mail U0000537 08/11/2010
9112 65003130 123450374954
Large Tray Unaddressed Mail U0000537 08/11/2010
Job Nr Delivery Week Commencing
Job Nr Delivery Week Commencing
UMCS 1v0 VISA 3v6
UMCS 1v0 VISA 3v6
FOREST HILL RP
ALL_3131 Surface VIC
VERMONT STH LPO
ALL_3133 Surface VIC
VICTORIA
VICTORIA
Eastern Suburbs Animal
Eastern Suburbs Animal
Hospital 0392222222
Hospital 0392222222
T3/12 U1 A72
T4/12 U1 A43
9112 65033131 123450374955
9112 65013133 123450374956
Large Tray Unaddressed Mail U0000537 08/11/2010 Large Tray Unaddressed Mail U0000537 08/11/2010
Job Nr Delivery Week Commencing
Job Nr Delivery Week Commencing
UMCS 1v0 VISA 3v6
UMCS 1v0 VISA 3v6
BRENTFORD SQ LPO
ALL_3131 Surface VIC
VERMONT
ALL_3133 Surface VIC
VICTORIA
VICTORIA
Eastern Suburbs Animal
Eastern Suburbs Animal
Hospital 0392222222
Hospital 0392222222
T5/12 U1 A63
T6/12 U1 A61
9112 65023131 123450374957
9112 65003133 123450374958
Large Tray Unaddressed Mail U0000537 08/11/2010 Large Tray Unaddressed Mail U0000537 08/11/2010
Job Nr Delivery Week Commencing
Job Nr Delivery Week Commencing
UMCS 1v0 VISA 3v6
UMCS 1v0 VISA 3v6
RANGEVIEW LPO
ALL_3132 Surface VIC
MITCHAM NTH LPO
ALL_3132 Surface VIC
VICTORIA
VICTORIA
Eastern Suburbs Animal
Eastern Suburbs Animal
Hospital 0392222222
Hospital 0392222222
T7/12 U1 A24
T8/12 U1 A30
9112 65023132 123450374959
9112 65013132 123450374960
Large Tray Unaddressed Mail U0000537 08/11/2010 Large Tray Unaddressed Mail U0000537 08/11/2010
Job Nr Delivery Week Commencing
Job Nr Delivery Week Commencing
UMCS 1v0 VISA 3v6
UMCS 1v0 VISA 3v6
9112 65013131 123450374953
VICTORIA
Eastern Suburbs Animal
Hospital 0392222222
T1/12 U1 A14
Large Tray Unaddressed Mail U0000537 08/11/2010
UMCS 1v0 VISA 3v6
FOREST HILL RP
ALL_3131 Surface
9112 65033131 123450374955
Job Nr Delivery Week Commencing
VIC
VICTORIA
Eastern Suburbs Animal
Hospital 0392222222
T3/12 U1 A72
Large Tray Unaddressed Mail U0000537 08/11/2010
UMCS 1v0 VISA 3v6
BRENTFORD SQ LPO
ALL_3131 Surface
9112 65023131 123450374957
Job Nr Delivery Week Commencing
VIC
VICTORIA
Eastern Suburbs Animal
Hospital 0392222222
T5/12 U1 A63
Large Tray Unaddressed Mail U0000537 08/11/2010
UMCS 1v0 VISA 3v6
RANGEVIEW LPO
ALL_3132 Surface
9112 65023132 123450374959
Job Nr Delivery Week Commencing
VIC
VICTORIA
Eastern Suburbs Animal
Hospital 0392222222
T7/12 U1 A24
Large Tray Unaddressed Mail U0000537 08/11/2010
UMCS 1v0 VISA 3v6
Job Nr Delivery Week Commencing
BLACKBURN
ALL_3130 Surface
9112 65003130 123450374954
VIC
VICTORIA
Eastern Suburbs Animal
Hospital 0392222222
T2/12 U1 A133
Large Tray Unaddressed Mail U0000537 08/11/2010
UMCS 1v0 VISA 3v6
VERMONT STH LPO
ALL_3133 Surface
9112 65013133 123450374956
Job Nr Delivery Week Commencing
VIC
VICTORIA
Eastern Suburbs Animal
Hospital 0392222222
T4/12 U1 A43
Large Tray Unaddressed Mail U0000537 08/11/2010
UMCS 1v0 VISA 3v6
VERMONT
ALL_3133 Surface
9112 65003133 123450374958
Job Nr Delivery Week Commencing
VIC
VICTORIA
Eastern Suburbs Animal
Hospital 0392222222
T6/12 U1 A61
Large Tray Unaddressed Mail U0000537 08/11/2010
UMCS 1v0 VISA 3v6
MITCHAM NTH LPO
ALL_3132 Surface
9112 65013132 123450374960
Job Nr Delivery Week Commencing
VIC
VICTORIA
Eastern Suburbs Animal
Hospital 0392222222
T8/12 U1 A30
Large Tray Unaddressed Mail U0000537 08/11/2010
UMCS 1v0 VISA 3v6
Job Nr Delivery Week Commencing

Unaddressed Mail lodgement
3.4.1 Label information
➊ The delivery office name.
➋ The postcode for the delivery office.
➌ The organisation that is being promoted (not the mailing agent or printer
if one is being used) and their contact number.
➍ The tray number, ULD number and the number of articles. In the example shown
this is tray number 1 of 12 trays for ULD number 1 and contains 14 articles.
➎ The booking number that uniquely identifies your booking.
➏ The date (usually a Monday) that the delivery is going to start.
➊ ➋ ➌
➎ ➏
3.4.2 Labelling software
For large volume mailers, Australia Post recommends the use of Print On Demand
Labelling Systems for preparing lodgements. Print on Demand Systems are available
either free of charge from Australia Post (VISA Labelling) or may be purchased from third
party suppliers.
These labels must conform to specifications, which are subject to periodic review.
Specifications may be obtained by contacting the Technical Support Centre on
03 9106 8098 or by downloading documentation from the Australia Post website at
auspost.com.au/traylabels. Third party software must be approved by Australia Post
prior to use.
If you or your mailing agent uses Print on Demand software, the labels provided in your
booking confirmation pack will be supplied as a label print file (.lpf).
➍
37
lodgement

38
Unaddressed Mail lodgement
▼ Example label produced using the Visa labelling system
Blank label stock is also provided free of charge by Australia Post. This label stock is
heat sensitive, and is suitable for use only in direct thermal label printers.
3.4.3 How to affix tray labels to letter trays and bundles
Label pockets are affixed to all letter trays.
Remove any old tray labels on trays prior to lodgement.
Place a printed tray label in the label pocket with the printed side visible.
Also place a printed label underneath the bands of the front bundle within each tray.
The The Householder
POSTAGE
PAID
AUSTRALIA
The The Householder
POSTAGE
PAID
AUSTRALIA

Unaddressed Mail lodgement
3.5 lodgement of articles
3.5.1 Lodgement documents
Each lodgement must be supported with:
➊ the Unaddressed Mail lodgement document. Sign the declaration of this
pre-populated form.
➋ a copy of the Unaddressed Mail preparation advice
➌ a sample of your Unaddressed Mail article.
➊
UNADDRESSED MAIL - LODGEMENT DOCUMENT
Privacy Notice
Office of Lodgement Date of Lodgement
NUNAWADING BC Nov 2, 2010
Your personal information is collected only to enable us to provide you with the
products/services you wish us to provide. The products/services may not be provided Publication Name
without this information. You may request access to your personal information while it
is stored by us and we will assess your request in accordance with the law. We will Fundraiser
give you reasons where we deny access. Call 13 13 18 to contact us.
Australia Post Charge Account Number Contract Number (if applicable)
Bill-To Customer's Details
Name
Eastern Suburbs Animal Hospital
Address
16 Whitmont Street
NUNAWADING VIC Postcode
Contact Name Telephone
3131
Number
Joe Jackson 0392222222
E-Mail Fax Number
umcsuat06.umcsuat06@
npe.auspost.com.au
0392212222
Mailing Agent's Details (if not customer)
Name (Block capitals please)
Address
Postcode
Contact Name Telephone Number
E-Mail Fax Number
Received By Time
Mailing Details
Product: Unaddressed Mail (U16)
Booking Number Article Weight (g) Article Size (Small/Large) FAP220/221/225 Number
U0000537 2 Large
Destination (Same/Other) Delivery Type Quantity
Date
Same Regular (R) 0
Stamp
Premium (P) 0
Select (S) 30,707
Premium Select (T) 0
Signature of Officer
Date
30,707
Additional Charges (U55)
Label Printing (LP)
Late Booking (LB)
Variation Fee (V)
Late Lodgement (LL)
Other (O)
Quantity
Original - Australia Post Duplicate - Customer Copy
Booking Number
U0000537
Declaration
I hereby declare that:
1. I am the customer and/or authorised agent of the customer;
2. I have read and agree to the Unaddressed Mail Service Terms and Conditions;
3. All information contained on this document is to the best of my knowledge true
and correct.
4. (a) these articles have been prepared and are lodged in accordance with
Australia Post's Terms and Conditions;
(b) these articles do not contain any prohibited or dangerous material; and
5. These articles:
(a) are not addressed to specified persons;
(b) are not postage prepaid envelopes; and
6. I acknowledge that Australia Post will have accepted this lodgement only when
this document is correctly receipted and stamped.
Signature
Date
Name (Block capitals please)
Australia Post Use Only
➋
Australia Post Unaddressed Mail
CUSTOMER CONTACT CENTRE - VIC
GPO BOX 9911
ABN 28 864 970 579
MELBOURNE VIC 3001
Phone: 1300223571
Unaddressed Mail Preparation Advice
Eastern Suburbs Animal Hospital Inc, Booking Number: U0000629
Issued: 06 Apr 2011
Eastern Suburbs Animal Hospital Inc
16 Whitmont Street
NUNAWADING VIC 3131
A COPY OF THIS DOCUMENT MUST BE PRESENTED WITH YOUR MAIL
FOR ALL ENQUIRIES PHONE THE BOOKING OFFICE
DATE: Monday 11 Apr 2011
LODGEMENT
LODGEMENT OFFICE: NUNAWADING BC
BOOKING NUMBER: U0000629
DELIVERY PERIOD: 18 Apr 2011 - 21 Apr 2011
PUBLICATION: mailing agent
ARTICLE WEIGHT: 7.0 gm ARTICLE DIMENSIONS - PER BUNDLE (mm):
ARTICLE TYPE: Small to 50g 155.0 long 125.0 wide 0.7
BUNDLE SIZE 100 articles (700 gm)
thick
PACKING MODE Small Tray (in ULD)
TOTAL QUANTITIES: 25,760 articles 261 bundles 47 trays 2 ULDs
Post
Code
Delivery Office Qty Full Qty Qty in Part No. Trays ULD PSI State Destination Facility
Bundles Bundle
ID
3131 NUNAWADING DC 10,015 100 15 17 1 315 VIC DANDENONG LC
3131 NUNAWADING LPO 20 0 20 1 1 315 VIC DANDENONG LC
3130 BLACKBURN POST SHOP 117 1 17 1 1 315 VIC DANDENONG LC
3130 LABURNUM LPO 25 0 25 1 1 315 VIC DANDENONG LC
3130 BLACKBURN NORTH LPO 92 0 92 1 1 315 VIC DANDENONG LC
3106 TEMPLESTOWE DC 15,491 154 91 26 2 316 VIC TEMPLESTOWE DC
3.5.2 Confirming your lodgement office
The “Lodgement Office(s)” appears on the first page of the booking confirmation advice,
mail preparation advice and lodgement document.
If your delivery requirements, and consequently the delivery office, change, contact the
Unaddressed Mail service team a minimum of three weeks prior to the lodgement date.
3.5.3 Lodging on the nominated date
It is crucial that the articles are lodged on the nominated date, and at the nominated
lodgement office, as shown on your booking confirmation advice.
Note that this date has been selected to ensure that your lodgement can be processed
and transported to the delivery office in time to meet the delivery standard.
Lodgement is usually required five business days prior to the Monday of the nominated
delivery week for same state deliveries and seven business days prior for other state
deliveries, as shown on your booking confirmation advice.
Page 1 of 1
➌
39
lodgement

40
Unaddressed Mail lodgement
3.5.4 Late lodgement or failure to lodge
Failure by you to lodge at the nominated office, and on the nominated day, as outlined
on the Unaddressed Mail booking confirmation advice will mean that Australia Post is
unable to deliver the articles within the agreed time.
If you are unable to lodge on time or as planned, for any reason, it is imperative that you
contact the Unaddressed Mail service team to discuss the situation as soon as possible.
In the event that late lodgement cannot be avoided additional costs will be incurred and
delivery dates will need to be moved.
3.5.5 Lodgement in ULDs
Steel cage containers known as Unit Loading Devices
(ULDs) are used by Australia Post to transport mail
articles within our network. They can be obtained from
Australia Post, subject to availability and in instances
where large mail volumes are to be lodged. Contact
your lodgement facility for further information.
ULDs remain the property of Australia Post and all
other rules and regulations pertaining to the use of the
ULD are applicable. Australia Post reserves the right to
charge for any ULD that you damage or do not return.
The maximum weight for a loaded ULD is 600kg (including the weight of the ULD which
weigh around 100kg). This means that 500kg is available for the contents. Be aware
that ULDs will often exceed the maximum weight limit before they are completely full.
In order to maximise transportation efficiency and ULD utilisation, mailers should ensure
that each ULD is used as efficiently as possible.
If you are lodging more than one ULD, see section 4 – Large Volume Lodgements.
3.5.6 Use of pallets
Where pallets are used to transport articles to the lodgement office, the dimensions of
these pallets should conform with the Australian standards (1,165mm x 1,165mm) and
total load must weigh less than 600kg.
Pallets can only be used to transport articles to mail centres.
Australia Post does not accept responsibility for the pallets and will not accept any
transfer of hiring charges.

Unaddressed Mail lodgement
3.6 summary checklist
Lodgement of Unaddressed Mail articles involves:
☑ Bundling the articles, usually into lots of 50 or 100.
☑ Printing and affixing tray labels to each letter tray and to the front bundle
within each tray.
☑ Inclusion of the signed lodgement document, mail preparation advice and
a sample article with the lodgement.
☑ Ensuring that the lodgement is made on the nominated date.
☑ Lodgement of articles at the nominated lodgement facility.
41
lodgement

Large volume lodgements
4 lArge volUMe lodgeMents
4.1 large volume lodgements overview
42
Large volume lodgements apply to Unaddressed Mail when more than one
Unit Loading Device (ULD) is required.
The diagram below illustrates the steps to lodge large volumes of Unaddressed Mail.
Each requirement is covered in detail throughout the section.
1 Arrange the letter trays into the ULDs 4.3
2 Print and affix Uld labels for each ULD 4.4
See section 3.5.5 – Lodgement in ULDs

Large volume lodgements
4.2 Uld sorting
When Unaddressed Mail is organised by delivery office, sort division and mail centre,
it can be processed more quickly.
The mail preparation advice provides packing information that ensures that the highest
level of sorting is achieved for each lodgement.
Each letter tray within a ULD is to consist of articles for a single delivery office and
should be presented according to the instructions in section 3 – Unaddressed Mail
lodgement.
The mail preparation advice provides you with data summarised to:
➊ delivery office
➋ PSI
➌ destination facility (mail centre).
Post
Code
➊ ➋ ➌
Unaddressed Mail Preparation Advice
Eastern Suburbs Animal Hospital Inc, Booking Number: U0000629
Delivery Office Qty Full Qty
Bundles
Qty in Part
Bundle
No. Trays ULD
ID
PSI State Destination Facility
3131 NUNAWADING DC 10,015 100 15 17 1 315 VIC DANDENONG LC
3131 NUNAWADING LPO 20 0 20 1 1 315 VIC DANDENONG LC
3130 BLACKBURN POST SHOP 117 1 17 1 1 315 VIC DANDENONG LC
3130 LABURNUM LPO 25 0 25 1 1 315 VIC DANDENONG LC
3130 BLACKBURN NORTH LPO 92 0 92 1 1 315 VIC DANDENONG LC
3106 TEMPLESTOWE DC 15,491 154 91 26 2 316 VIC TEMPLESTOWE DC
43
large volume

44
Large volume lodgements
4.3 Arranging articles into Ulds
Articles can be arranged in ULDs in a number of ways, depending on article sizes.
Size category How to arrange articles in ULDs
Small • Prepare small letter trays, with the tray label attached.
Fit letter tray lids or sleeves.
• Stack the trays in the ULD with the tray labels facing
outwards.
Large Option 1
• Prepare large letter trays, with the tray label attached.
Fit letter tray lids or sleeves.
• Stack the trays in the ULD with the tray labels facing
outwards.
Option 2 (with prior approval – see section 4.3.1)
• Bundle articles securely, with the tray label attached.
• Brick stack the bundles in the ULD.
4.3.1 Brick stacking
Brick stacking is a term that describes
how the articles are positioned into the
ULD. It involves stacking the bundles in
an overlapping fashion.
Large size category articles can be
securely bundled and placed, “brick
stacked” directly in ULDs.
The mail preparation advice in your
booking confirmation pack will
advise when brick stacking is the most efficient packing method, and will include
documentation that explains the required presentation standards.

Large volume lodgements
4.3.2 Separation of layers
When preparing ULDs for a PSI region, arrange letter trays for a particular delivery office
to form complete layers. Separate these delivery office layers from the rest of the ULD
using an approved separator such as cardboard.
Separator between layers
for each delivery office
When preparing ULDs for a mail centre, arrange letter trays for a particular PSI region to
form complete layers. Separate these PSI region layers from the rest of the ULD using
an approved separator such as cardboard.
4.4 Unaddressed Mail Uld labels
Once stacking of the ULD is complete, a label needs to be attached to the ULD.
Australia Post provides a file of pre-populated ULD labels for your lodgement to ensure
efficient processing.
ULD labels contain the following information:
➊ Lodged by – The name of the organisation that actually lodged the articles with
Australia Post. For example if DEF Mailing House lodged brochures for JKL Stores
then “DEF Mailing House” would be shown on the label, but if JKL Stores lodged
the articles themselves, then their name would appear.
➋ Office of lodgement – The name of the office where all the ULDs must be lodged.
➌ Lodgement date – It is critical that large lodgements of Unaddressed Mail are
lodged on the nominated date.
➍ Mail type – Identifies that the ULD contains Unaddressed Mail so that it can be
processed in the correct manner.
➎ Delivery week commencing – Monday of the week in which delivery is scheduled
to commence.
➏ ULD identifier – Identifies the ULD within the group of ULDs in the lodgement.
45
large volume

46
Large volume lodgements
➐ PSI number – The PSI sort division(s) contained within the ULD.
➑ Booking number – The unique reference number as shown on the booking
confirmation advice.
➒ State – The destination state for the ULD. In this case all the trays are being sent
to VIC.
➓ Destination – The mail centre responsible for the PSI sort division(s) contained
within the ULD. For the label shown, it is the Dandenong Letters Centre Bulk.
Gross weight – The gross weight of the ULD (including the ULD itself).
If you do not have suitable weighing equipment available then you should make
an estimate that includes the weight of the ULD (approx. 100kg), the letter trays
and the articles themselves. Estimated weights should be identified with the word
“(est)” written directly after the weight (as shown).
Lodged By: Eastern Suburbs Animal Hospital
Office of
Lodgement:
NUNAWADING BC
Lodgement Date: Tuesday 02 Nov 2010
Unaddressed Mail Service
Delivery Week
Commencing: 08 November 2010
ULD Identifier: 1 of 8
315
Sorting
Divisions:
Booking
Number:
Destination:
Gross ULD
Weight: 312 kg (est)
UMCS 1v0 VISA 3v6
U0000537
All for VIC
DANDENONG LETTERS
CENTRE BULK
➊
➋
➌
➍
➎
➏
➐
➑
➒
➓

Unaddressed Mail service Terms and Conditions
5 UnAddressed MAil serviCe terMs And Conditions
1 introduction
1.1 These special service terms and conditions are supplementary to the Australia Post Terms
and Conditions1 and to the extent that any aspect of this special service is not expressly
included herein, the Australia Post Terms and Conditions apply.
1.2 These special service terms and conditions apply when:
1.2.1 a Customer or a Mailing Agent makes an application to use the special service in a
manner (including through any online application process) prescribed by Australia
Post for that purpose;
1.2.2 all Australia Post Instructions and Procedures concerning the making of an
application to use the special service have been fully complied with;
1.2.3 Australia Post accepts the application; and
1.2.4 the Customer or Mailing Agent pays or agrees to pay the fee, charge, premium,
rate or price charged by Australia Post for the special service.
2 interpretation
2.1 Except as where expressly defined, all words and phrases used in this agreement shall
have the same meaning if any, given to them in The Australian Postal Corporation Act 1989
and in the Australia Post Terms and Conditions provided, however, that where there is
any inconsistency, the meaning shall be as defined in this agreement to the extent of that
inconsistency.
2.2 In these terms and conditions unless the contrary intention appears:
2.2.1 where a word or phrase is given a particular meaning, other parts of speech and
grammatical forms of that word or phrase have a corresponding meaning;
2.2.2 words importing a gender include any other gender; and
2.2.3 words in the singular number include the plural and words in the plural number
include the singular.
2.3 “Actual points” means the number of delivery points of any type which are actually
available for delivery in a designated delivery area at the time of delivery pursuant to this
agreement.
2.4 “Agreement” means an agreement for the supply of the UM Service made between
Australia Post and a Customer or Mailing Agent pursuant to clause 1.2.
2.5 “Article” means an unaddressed article or mail piece covered by this agreement.
2.6 “Cancellation or Variation Policy” means Australia Post’s policy governing the cancellation
or variation of Unaddressed Mail orders and lodgements, set out in the Instructions and
Procedures and updated from time to time.
2.7 “Community notices” means articles lodged pursuant to this agreement by or under the
authority of, local, State or Federal government or their agencies, political organisations,
religious or educational institutions, or charitable bodies (including benevolent and welfare
societies).
2.8 “Customer” means the owner or generator of the articles which are to be lodged and
delivered through the UM Service, and includes “Mailing Agent” where applicable.
1 The Australia Post Terms and Conditions are available for perusal at Australia Post retail outlets
and on Australia Post’s website at auspost.com.au
47

48
Unaddressed Mail service Terms and Conditions
2.9 “Instructions and Procedures” means all of Australia Post’s information, bulletins, user
guides, manuals, and other directions and instructions (however published or displayed) to
Unaddressed Mail users for use of the Unaddressed Mail Service.
2.10 “lodgement” means the lodgement of Articles made by a Customer for delivery through
the UM Service.
2.11 “Mailing Agent” means any person or company entering into this agreement and seeking
lodgement and delivery through the UM Service of articles which are owned or generated
by a third party.
2.12 “Materials” has the meaning set out in clause 3.8.
2.13 “Online Service” means the Unaddressed Mail Booking System which amongst other
things, allows Customers who wish to use the UM Service, to register and make bookings
online.
2.14 “UM Service” means the Unaddressed Mail Service which is special service for delivery of
unaddressed letters to delivery points within a specified geographic area.
3 Conditions of service
3.1 Australia Post may publish Service Instructions and Procedures for the UM Service, which
will be made available to a Customer before any application to use the Service is made by
a Customer. Any UM Service Instructions and Procedures (which may be contained within
a UM Service guide) will form a part of this Agreement, and the Customer must comply
with all Service Instructions and Procedures at all times when applying for, and using, the
UM Service. Further, the Customer must supply full and accurate information to Australia
Post whenever requested to do so. Without limitation, the Customer must supply accurate
information concerning such matters as the Customer’s personal and payment information,
and in respect of all lodgment and delivery information.
3.2 Unless Australia Post agrees in writing to vary this clause, the standard requirement is that
all Articles lodged for delivery through the UM Service pursuant to this Agreement must
not be larger than 360mm x 260mm. All articles in a booking must be identical in size and
mass.
3.3 Articles may be lodged enveloped, wrapped or unwrapped. If an unwrapped article
measures more than 360mm x 260mm when flat and unopened, then it must be folded
flat prior to lodgement to a maximum width of 125mm (any number of folds is acceptable)
and a maximum thickness of 20mm.
3.4 A sample of an Article may be required before the distribution is approved.
3.5 Apart from the Reply Paid service, no other special Australia Post service may be used
in conjunction with the UM Service, unless Australia Post has consented to such use in
writing.
3.6 No explosive substances or prescribed or dangerous or deleterious substances may
be lodged in or with Articles, except in accordance with the Australia Post Terms and
Conditions.

Unaddressed Mail service Terms and Conditions
3.7 All text and images in Articles must meet acceptable community standards of
reasonableness, honesty and decency. Any Article which contains text or images which
(in Australia Post’s reasonable opinion) does not meet current community standards or
expectations, or which may cause offence to a reasonable person, or which contains, or
may contain, material which is defamatory or offensive, may be refused by Australia Post.
Australia Post reserves the right to examine a sample of an Article before proceeding to
formal acceptance of a UM Service agreement or effecting delivery. Australia Post also
reserves the right to decline to offer the UM Service, or to cancel or suspend the operation
of the UM Service after acceptance, if it believes that it is appropriate to do so under this
clause. Provided Australia Post acts reasonably, a Customer has no claim against Australia
Post in respect of any refusal to supply the UM Service based upon the provisions of this
clause.
3.8 Australia Post will provide the Customer with data, information, documents and other
materials, including maps (“Materials”), necessary to prepare and submit the lodgement.
The Materials remain the property of Australia Post and must not be used for purposes
other than to prepare and submit the lodgement.
3.9 The technology and processes used in the production of the Materials supplied by Australia
Post are the subject of intellectual property rights owned by Australia Post or by third
parties. No licence is granted in respect of those intellectual property rights. Use of the
Materials must not in any way infringe the intellectual property rights of any person and
must not be used for other purposes including commercial exploitation by the Customer,
Mailing Agent or other parties.
3.10 While every care is taken to ensure the accuracy of the Materials the owners of the
Materials (including the State, Territory and Commonwealth Governments of Australia) do
not make any representations or warranties about its accuracy, reliability, completeness
or suitability for any particular purpose and, to the extent permitted by law, the owners
of the Materials disclaim all responsibility and all liability (including without limitation,
liability in negligence) for all expenses, losses, damages (including indirect or consequential
damages) and costs which might be incurred as a result of the Materials being inaccurate
or incomplete in any way and for any reason. Delivery point numbers may change without
notice. The Materials must not be used for any purposes other than those identified in
these terms and conditions or given to other persons.
3.11 Where the Customer has been provided with a username and password to make a booking
or use the Online Service, the Customer is solely responsible for maintaining the secrecy
and security of any username and password and the Customer shall notify Australia Post
immediately if it has reason to suspect the unauthorised use or access of the Online
Service.
3.12 Where the Customer is a partnership, company, incorporated or unincorporated association
or institution, the Customer must ensure that all Customer personnel (including any
employees or contractors of the Customer) are aware of and comply with these terms and
conditions.
49

50
Unaddressed Mail service Terms and Conditions
4 lodgement
4.1 Australia Post is deemed to have accepted the lodgement only when:
4.1.1 All UM Service Instructions and Procedures (particularly, but not limited to,
instructions concerning the manner in which lodgements are to be bundled,
lodged in trays, and correctly labelled) have been fully complied with and the
mailing statement accompanying a lodgement of articles is correctly receipted and
stamped;
4.1.2 The information supplied by a Customer (including information contained in the
mailing statement) has been verified; and
4.1.3 The Customers instructions, and the UM Service transaction, has been processed
and payment for the Service has been made.
4.2 Lodgement Irregularities
4.2.1 Australia Post reserves the right to inspect and verify the contents and
presentation of all lodgements either at the time of lodgement and / or thereafter
while the lodgement is in the possession of Australia Post, in order to verify the
accuracy of any information supplied by the Customer (including any information
contained in the mailing statement) or to verify that this agreement and / or the
UM Service Instructions and Procedures have been complied with. If on inspection
it becomes apparent that Service Instructions and Procedures have not been fully
complied with, Australia Post may at that time decline to provide the Service if
it is entitled to do so, or alternatively if it appears that additional tasks are – by
reason of the Customers failure to fully comply with this agreement and / or the
UM Service Instructions and Procedures – required to be implemented by Australia
Post before lodgement and delivery can be completed, the additional costs incurred
by Australia Post in completing additional work may be claimed from, and are to be
paid by, the Customer on demand.
4.2.2 If any lodgement is delivered by a Customer either late, or at a place different to
that specified and agreed in the UM Service booking, and such late or incorrect
lodgement results in additional costs being incurred by Australia Post, the
additional costs incurred by Australia Post may be claimed from, and are to be paid
by, the Customer on demand.
5 disclosure
5.1 The Customer (including any Mailing Agent) agrees that Australia Post may disclose the
Customer’s (and the Mailing Agent’s) name and address to a person to whom an article
has been delivered upon the request of that person.
6 Customer & Mailing Agent Warranty
6.1 The Customer, and the Mailing Agent (if any) warrants to Australia Post:
6.1.1 that it has fully complied with all laws and Regulations, both State and Federal,
relating to the content and presentation of advertising material contained in the
articles lodged for delivery by Australia Post;
6.1.2 that the articles do not contain anything which is defamatory or offensive, and that
the provisions of clause 3.6 of these terms have been read and accepted;

Unaddressed Mail service Terms and Conditions
6.1.3 that the content of any advertising does not breach the provisions of any consumer
protection legislation, or the copyright, trademark or other intellectual property
rights of any person; and
6.1.4 that if the Agreement involves a Mailing Agent, any Mailing Agent entering into
this agreement has the full authority of the owner or generator of the articles
which are to be lodged and delivered through the UM Service to lodge the Articles
for delivery through the UM Service, to enter into this Agreement, and to give the
warranties and promises stated herein.
7 delivery
7.1 Australia Post shall deliver Unaddressed Mail in the normal course of its business provided
always that:
7.1.1 delivery of articles shall be made between Monday to Friday of the nominated
delivery week;
7.1.2 delivery after the first week in December and before the first week of January is
not available unless otherwise agreed in writing by Australia Post;
7.1.3 articles can not be delivered to points displaying stickers or signs bearing the
words “no unaddressed advertising material” or other similar request unless they
are community notices and their delivery is permitted by law; and
7.1.4 articles lodged pursuant to this agreement may be subject to further requirements
contained in the UM Service Instructions and Procedures published by Australia
Post in relation to matters which may include:
(i) the sorting and / or arrangement of articles so as to facilitate their delivery;
(ii) notice periods for use of the UM Service;
(iii) a prohibition of lodgement of articles for delivery generally, or in respect of
particular areas during a nominated period or periods;
(iv) fees for early or late lodgements, cancelled or varied delivery orders, and for
managing and effecting returns of undelivered Articles.
7.2 Where articles are lodged for delivery from more than one delivery office, the person
lodging the articles may nominate the proportion of the total lodgement that is to be
delivered from each office.
7.3 Subject to clause 7.1 and clause 7.2, the articles shall be delivered as follows:
7.3.1 where the number of articles lodged for delivery points in the designated delivery
area equals the actual delivery points, one article shall be delivered to each delivery
point;
7.3.2 where the number of articles lodged is less than the number of actual delivery
points in the designated delivery area, Australia Post shall have the discretion to
select the delivery points to be serviced in the designated delivery area and deliver
one article to each delivery point selected; and
7.3.3 where the number of articles lodged exceeds the number of actual delivery points
in the designated delivery area, and one article has been delivered to each delivery
point in the designated delivery area, the excess shall be disposed of either
pursuant to any instructions agreed between a Customer and Australia Post or,
if no such agreement on returns of excess articles is in force, in any manner as
Australia Post in its absolute discretion decides.
51

52
Unaddressed Mail service Terms and Conditions
8 rates and Charges
8.1 Service charges (generally an amount for each of the articles in the lodgement, equal to
the agreed postage payable per item, plus any applicable additional fee or surcharge) are
as set and published by Australia Post from time to time. Payments of service charges and
fees may be made by cash, bank cheque, credit card, or by charge to a charge account
approved by Australia Post for the purpose. Payment methods are offered and are available
at the discretion of Australia Post, and particular limitations, conditions and requirements
for payment by designated methods may apply to different ordering channels, and may be
described in the Instructions and Procedures.
9 limitation of liability release and indemnity
9.1 Except as may apply by reason of clause 9.3, Australia Post offers the UM Service on a “no
liability” basis. The Customer acknowledges that Australia Post is not liable for any loss,
damage, claim or demand which arises from the provision of the UM service, including any
loss, damage, claim or demand which arises from:
9.1.1 Any mis-delivery, early delivery, late delivery, incomplete delivery, or any failure of
delivery, of any Article lodged for processing and delivery through the UM service;
9.1.2 the injury, illness or death of any person, damage to property, whether concealed
or otherwise, including but not limited to deterioration, contamination or
evaporation of any article or thing; or
9.1.3 the consequences or result of any mis-delivery, early delivery, late delivery,
incomplete delivery, or any failure of delivery of any Article lodged for processing
and delivery through the UM service.
Or from any other circumstance however caused and whether direct or consequential,
including negligence or breach of contract by Australia Post, its employees, servants or
agents, that arises in whole or in part from, or in connection with, any services provided by
Australia Post.
9.2 For avoidance of doubt it is specifically noted and agreed that Australia Post will not, at
any time, be liable for, or accept any liability in respect of, the payment or reimbursement
of any printing, production, or pre-lodgement costs incurred by a Customer in respect of
articles to be delivered through the UM Service, nor will Australia Post be liable for any
claim for lost or reduced profits, earnings, or any damage to reputation which a Customer
may allege has arisen as a consequence of any act or omission on the part of Australia
Post.
9.3 To the extent permissible by law, Australia Post expressly disclaims all conditions and
warranties, express or implied, in respect of the UM Service. Where the law precludes
such exclusion and implies certain conditions and warranties into this agreement, the
liability of Australia Post for breach of such condition or warranty shall be limited, at the
option of Australia Post to either:
9.3.1 supplying the service again; or
9.3.2 payment of the cost of having the service supplied again, or the actual loss or
damage, whichever is the lesser.

Unaddressed Mail service Terms and Conditions
9.4 Cancellations and Refunds.
Where a UM Service booking has been made and accepted, and the Customer (or Mailing
Agent, as the case may be) either:
(i) seeks to cancel or vary the booking prior to lodgement; or
(ii) after lodgement of articles seeks to cancel the Agreement in its entirety;
Then – provided the Customer is not otherwise in breach of any obligations imposed upon
the Customer by this agreement or by the Instructions and Procedures, and provided it is
operationally feasible for Australia Post to do so – the Customer’s cancellation or variation
request may be accepted by Australia Post, and the Customer (or Mailing Agent) may
have entitlement to reimbursement of all or a part of the Service fee on the terms and
conditions of Australia Post’s UM Service Cancellation or Variation Policy, as in force at the
time the cancellation or variation is accepted.
10 force Majeure
10.1 Australia Post shall not be in default under the terms of this agreement nor liable for
failure to observe or perform in accordance with any provision of this agreement for any
reason or cause which could not with reasonable diligence be controlled or prevented by
it, including without limitation, war, insurrection, riot, civil commotion, strikes, lock-outs,
labour or industrial disputes, acts of God, acts of Governments or flood, storm, tempest,
power shortages or power failure, inability to obtain sufficient labour, raw materials, fuel
or utilities. During the period of an incident or incidents of “Force Majeure” this agreement
shall be suspended and delivery will recommence after the incident or incidents of “Force
Majeure” end.
11 Merger
11.1 All the rights, immunities and limitations of liability in this Agreement shall continue to have
their full force and effect in all circumstances notwithstanding any breach of contract or of
any conditions hereof by Australia Post.
12 severance
12.1 All the terms and conditions of this agreement shall be severable and no provision
shall be affected by the invalidity of any other provision except to the extent that such
invalidity also renders such other provisions invalid and in the event of the invalidity of any
provisions, this agreement shall be interpreted and enforced as if the invalid provision was
not contained in this agreement.
13 variation
13.1 Australia Post may vary or waive the terms and conditions of this agreement provided that
such variation or waiver is communicated to the Customer in writing and with reasonable
notice.
14 notice
14.1 Any notice required to be served by or under these terms and conditions shall be
sufficiently given to the Customer if (i) sent by email to an email address supplied by a
Customer to Australia Post in connection with any application to use the UM Service,
(ii) left at or sent by post addressed to the Customer at its last known or usual place of
address, and to Australia Post if sent by post to the appropriate State Administration at its
current address.
53

54
Unaddressed Mail service Terms and Conditions
15 law
15.1 This agreement is governed by, and shall be construed in accordance with, the laws in
force in the State of Victoria and the courts and registries of courts in that State shall have
jurisdiction in the event of a dispute.
16 Conditions of Carriage
16.1 This agreement shall not constitute or imply any agreement between Australia Post
and the Customer (or any undertaking or obligation whatsoever on the part of Australia
Post) with respect of the carriage of any postal article. The Australian Postal Corporation
Act 1989, the Regulations and the Australia Post Terms and Conditions and other
written instructions published by Australia Post shall apply to the carriage of articles
issued pursuant to the service except to the extent that they are inconsistent with this
agreement.
17 Whole of Agreement
17.1 Subject to clauses 1.1 and 3.1 this agreement contains the whole of the agreement
between the parties in relation to the special service and any representation or warranty
made by either party prior to entering into this Agreement shall have no force or effect
unless otherwise stated herein.

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G&M4792 10 9 8 7 6 5 4 3 2 1

This guide presents the Unaddressed Mail service and explains its conditions of use. It is intended for the
guidance of customers in preparing and lodging articles within Australia for carriage by Australia Post.
Although correct at the date of publication, postal charges and other conditions are subject to revision
from time to time and services may be modified, added to or withdrawn. Up to date information may be
obtained from any Australia Post retail outlet.
Approved by General Manager Product and Business Development - Postal Services.
Text pages printed on Precision Laser
(Australian Made, ISO 14001 Environmental Accreditation)
8839120 Apr 2011 ABN 28 864 970 579
Unaddressed Mail service guide – April 2011