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ICT - New Mexico State University

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New Mexico State University

Reset your myNMSU Password

It is important to make your myNMSU password something you will be able to remember.

Without it, you cannot access your myNMSU account, NMSU e-mail, Blackboard Learning

System (learn.nmsu.edu) account, or NMSU Computer labs. Unfortunately your password

cannot be returned to you; however, you can reset a forgotten password by following the steps

below.

1. First, click on the Forget Password? link on the myNMSU login page

http://my.nmsu.edu/, located under the Login box.


New Mexico State University

2. The next window will have a box labeled Reset Password. Type your myNMSU

username in the Username box and click OK.

3. You will now need to answer one of the secret questions you created when you

activated your myNMSU account. Type in the appropriate answer and click OK. If you

cannot remember the answers to your questions, you will need to contact the ICT Help

Desk at (575) 646-1840 for assistance.


New Mexico State University

4. If your question was answered correctly, the next window will allow you to create a new

password. Your new password must follow these guidelines:

Be 8-16 characters

NOT contain your myNMSU username or more than two consecutive characters

of your username

NOT contain spaces or non-English characters

Contain AT LEAST one UPPERCASE letter

Contain AT LEAST one lowercase letter

Contain AT LEAST one number: 0 1 2 3 4 5 6 7 8 9

ONLY the following special characters are allowed: _ { } | [ ]

*BANNER AND ORACLE USERS: Password must BEGIN with a letter

If your password does not follow these guidelines, it will not be accepted and you will

have to come up with another password. If you want a password to be generated for

you, click the Generate a Password link. Type your new password in the New Password

field, and again in the Verify Password field. Then click OK to save it.


New Mexico State University

5. A box should come up saying that your password change was successful. You can now

log in to your myNMSU account, NMSU e-mail, Blackboard Learning System

(learn.nmsu.edu), and NMSU Computer labs using your new password. Please keep

track of your password in order to log on to NMSU systems.

*NOTE: You will need to change your NMSU password on any mobile device, drive, or email

client if you have it saved.

If you have any questions, come by the ICT Customer Service Center and Help Desk in room 141

of the Computer Center, call 646-1840, or e-mail us at help@nmsu.edu.

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