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FOOD SERVICE LOGISTICS STARTS HERE - Media Center - HAVI ...

Food Service LogiSticS

StartS here

The Global Lead Logistics Provider


We identiFy ourSeLveS

»

HAVI Logistics | the global Lead Logistics Provider

«


With your objectiveS

haLuk iLkdemirci,

PreSident havi LogiSticS euroPe

Is your business in the Food Service industry? Do you have a defined range

for Food & Non-Food products? If so, we will help you to optimize and expand

your supply chain. Whether a restaurant chain, catering company or

convenience shop, all forms of food service systems place extremely high

demands on a fully functional supply chain. Your daily changing economic

environment poses great challenges on your business. These are added to

by falling margins, higher costs, uncertainties with respect to sales, increasing

competition, employee turnover and substantial food safety requirements,

all of which make it even more difficult to be successful.

With HAVI Logistics you have a strong network at your side that is based on

more than 30 years of experience.We are not a provider of logistics services

that only carries goods from A to B, nor are we a wholesaler with increased

merchandise costs. We are your Lead Logistics Provider, and our

more than 5,000 employees throughout Europe identify themselves completely

with your objectives.

We obtain your goods directly from the producer/manufacturer based on

your trade conditions. We bundle your goods deliveries so that you have as

few business transactions as possible. Of course you can also have complete

confidence in us when it comes to food safety. Our "One-Stop-Shopping"

concept provides you with full transparency and does not charge any

additional product margins! Our supply chain solutions are adapted exactly

to your requirements. They are based on expertise, innovation, reliability,

sustainability and – last but not least – a partnership based on trust.

Your Haluk Ilkdemirci

2 | 3


exPerience, knoW-hoW

innovative ServiceS Since

day one

HAVI Logistics | the global Lead Logistics Provider

It all started with the founding of the company in Germany in 1981. The

trigger was a brilliant business idea based on our current "one-stop

shopping" concept – a quantum leap in customer value. Even after

more than 30 years, this concept still forms the basis of our business.

We have grown with, and as a result of, this innovation. Today our international

network consists of 48 distribution centers across

Europe.

our cuStomer SegmentS:

reStaurantS

Standardized

Restaurants

Quick Service

Restaurants

Informal Eating out

Coffee Bars

Hotels

Cinemas

Focus on preparation on

site and direct sales to end

customers.

convenience

Gas Station Stores

Bakery Stores

Shop Systems

Travel

Catering

Focus on convenience

food.

catering

Canteens

Hospitals

Airlines

Events

Focus on serving a limited

customer group. Preparation

on site or externally.


and innovation

We have always had a clear idea of

what successful innovations are:

Over the past few years we have

successfully continued the development

of multi-compartment vehicles,

refrigerated double-decker

trucks and the Food Town concept.

With service innovations such as

tracking & tracing or a sophisticated

demand & supply planning

concept, we have increased customer

value and boosted the

competitiveness of our customers.

»

Our innovative IT systems contain

sophisticated business intelligence

solutions that make the entire supply

chain of our customers more

transparent.

Innovations with which we sustainably

protect the environment,

such as the use of biodiesel, intermodal

transport by road, rail and

waterway or the "Freeze with the

Sun" method, have a direct impact

on our customers' business

system.

Long-term success is not

left to chance. It is based on

many years’ experience, great innovations

and their continuous refinement.

«

4 | 5


We are meticuLouS

SucceSSFuL Long-term

Service concePtS

HAVI Logistics | the global Lead Logistics Provider

We are your partner for profitable, local or pan-European logistics

solutions. Paramount for us is our ability to offer you transparency

and unambiguous costing – for Food and Non-Food goods with a

supply chain that is automated and 100% reliable.

SuPPLy-chain management

From production of goods to execution and supervision of all

operational processes

cuStomer LogiSticS Service Provider

Supply-chain strategy

Range / products

Procurement / purchasing

Suppliers

Procurement

Pre-freight

Warehousing

Distribution

HAVI Logistics core business

Warehousing on customer

premises

Production on customer premises

Transparency – Integration – Optimization

HAVI Logistics extended services...

Selling on customer premises

Reverse logistics / recycling

Traceability


in our PLanning

What makes HAVI Logistics and our

services so special for you? How do

we ensure that your goods arrive

safely at their destination? Why is

collaboration with HAVI Logistics

simply so relaxing?

On the one hand you benefit from

"One-Stop-Shopping" distribution

via our own infrastructure – one order,

one delivery, one invoice. On the

other hand, the fact that the customer

has to perform fewer administrative

processes also plays a major

role. This means:

We optimize your supply chain

processes with our expertise.

We offer 100% quality and food

safety (brand protection)

We reduce your business transactions

(synergies through bundling)

We have a simple pricing system

(no hidden costs)

We reduce the costs of your

goods (no product margin, full refund)

We lower your logistics costs (for

inbound and outbound)

We make all of the costs transparent

and understandable for you

In short, we work hand-in-hand with

you and tailor our activities exactly to

your requirements.

"One-stop shopping" – this allows you to

concentrate fully on your core tasks and thus

achieve greater success for your company.

6 | 7


convenient Procur

everything From a

SingLe Source

macro ProceSS FLoW – Procurement

7) Order

7a) Internal transport order

7b) External transport order

11) Incoming goods

12) Order (invoice posting)

22) Forwarded complaint

23) Complaint forwarded to the

Suppliers

24) Feedback

HAVI Logistics | the global Lead Logistics Provider

An optimum procurement system includes more than just delivery to

customers. Whatever additional services we offer you, we consider

them to be a matter of course. With our services, the exclusive is inclusive:

Reliability guaranteed.

Triggering

process

Order processing

supplier

Receiving

process

Material Generation of Order

Warehouse 11

7b Forwarding

planning purchase order processing

Order processing

24

22

Procurement

12

23

7

7a

24

Finance

Order processing

supplier

Transport

Order processing

Triggering Process MP Macro Process MP Macro Process Chain


ement

Primary Distribution: We collect

the goods from your suppliers and

put them into intermediate storage

at our distribution centers. For the

direct purchase of goods, we are

pleased to offer you our sourcing

support service.

Secondary Distribution: In case

of specific requirements, we deliver

your goods exactly where you

need them. Reliably, fast and individually.

The advantage: You concentrate on

your core business and we look after

everything you require for it. Be it the

automatic refilling of your storage

rack, the optimization of purchase

prices, or data processing by our IT

specialists – with HAVI Logistics,

your procurement is simple in the

truest meaning of the word: You receive

an invoice for all of the various

logistics services. Everything from a

single source. Simply the best.

» Our aim is to be a suitable logistics partner

who is fully integrated into the

business system of the customer.

«

8 | 9


your giant PLuS iS a

FreSh goodS remain

FreSh For Longer

HAVI Logistics | the global Lead Logistics Provider

HAVI Logistics guarantees its customers the delivery of extremely

sensitive goods in top condition every day. In order to keep our promise,

we use intricate refrigeration and deep-freezing technologies. All

of our distribution centers and trucks are fitted with technical refinements

and "ice cold" specialties.

temPerature-controLLed goodS

Procurement LogiSticS

Primary distribution

Storage / handLing

diStribution LogiSticS

Secondary distribution

Frozen

- 20 ºC

- 20 ºC

+ 2 ºC

+ 20 ºC

Frozen - 20 ºC

Chilled + 2 ºC

Ambient + 20 ºC

Chilled

+ 2 ºC

- 20 ºC

+ 2 ºC

+ 20 ºC

Ambient

+ 20 ºC

- 20 ºC

+ 2 ºC

+ 20 ºC

All HAVI Logistics distribution centers are individually tailored and divided up into

three different temperature zones. Also during the transport of goods, the temperature

chain is not interrupted.

Traceability


conStant minuS

At HAVI Logistics, goods kept in a

wide range of temperatures are

transported to the customer in a single

delivery. For our customers, any

delivery no longer 100% in line with

specifications and quality requirements

would have far-reaching consequences.

That is why all of our

measures ensure

Optimum transport and storage

conditions

The highest possible level of product

safety

Goods that simply remain fresh longer

All deliveries are continuously monitored

in accordance with the HACCP

concept. At a total of four points

along the supply chain: upon collection

from the producer, during transport

on board the truck, at the HAVI

Logistics warehouse, and during

transport from the distribution center

until restocking on customer

premises. It is with some confidence

that we make the following claim: no

one has a better command of the

chilled and frozen supply chain than

we do; no one monitors and documents

more thoroughly than we do.

»

In matters of food safety,

we eliminate all risks.

«

10 | 11


automated SuPPLy c

We make PinPoint

deLiverieS that are in

Line With requirementS

HAVI Logistics | the global Lead Logistics Provider

Our customers' supply chain focuses on precision, on processes

that run like clockwork. It focuses on having a clear overview of the

precise and simultaneous movement of thousands and thousands of

units. It focuses on power, the movement of large quantities of packaging

units within the shortest time. But above all, it focuses on knowledge.

PerFect deLivery timing

Never too much or too little, and always

at the right time. In the background

and completely unnoticed,

our highly developed Effective Customer

Response Tools collect large

amounts of data on the customer's

premises, which are converted into

usable order information with the

help of business intelligence tools.

Customer's

warehouse

Delivery

HAVI Logistics

distribution

center

HAVI Logistics

"forecasting

system"

Inventory

Indication of requirements


hain

Our highly developed systems for

demand and supply planning are

used throughout Europe and overseas.

The fundamental principle is

that the future demand at the pointof-sale

controls the entire supply

chain. For this, analytical and statistical

methods are used to make incredibly

accurate demand forecasts.

We include trends, seasons and

causal factors such as public holidays,

the start of the holiday season

or promotions of our customers in

these. With this expected development

we define the expected sales

– for every day, every point-of-sale

and every unit.

Based on this data, the entire supply

chain of the customer is set in motion.

In Europe, we use this method

to control and optimize the entire

supply chain for around 7,000 delivery

points. Here we guarantee absolute

transparency: end-to-end.

Supplies to our customers are guaranteed.

There will never be an "out of stock"

situation with HAVI Logistics.

That's a promise!

12 | 13


our emPLoyeeS – your cuSt

no individuaL iS aS

good aS We aLL

are together

HAVI Logistics | the global Lead Logistics Provider

Success is rarely a coincidence. In the logistics sector in particular,

the human factor is decisive. People with valuable expertise, tireless

commitment and high levels of motivation are the basis of our – and

your – success.


omer SatiSFaction

The culture at HAVI Logistics is a

system of values that gives our employees

a sense of purpose and direction

in their work. This also includes

openness and trust– significant

success factors in the collaboration

with our customers.

The corporate culture at HAVI

Logistics is based on respect for

others and emphasizes working together.

It promotes a feeling of

affiliation, creates a sense of identity

and strengthens loyalty. That is why

the individuals who work for us

tackle all challenges together.

Quick, flexible and reliable – as required

by our customers' business.

At the end of the day, whatever we

do should add value for our customers.

In other words: your aims

are also our aims.

» «

A laugh is contagious – the shortest

distance from heart to heart. At HAVI Logistics,

we always attempt to reach the hearts and

minds of our employees and customers.

14 | 15


SuStainabLe LogiSticS

What We do, We do

SuStainabLy

HAVI Logistics | the global Lead Logistics Provider

It is our obligation to return something to society, which gives us so

much. For more than three decades, we have been remained true to

our social and ecological responsibilities, while at the same time carrying

on a profitable business. For this reason, too, our customers

see us as a trustworthy partner.


concePtS

Sustainability at HAVI Logistics is a

mixture of lasting value and family

ties. This is the basis of our strong

awareness of our employees and

our society, that means social

awareness. To us, sustainability

means harmonizing ecological, economic

and social objectives.

Treating the world in such a way that

it will remain a place worth living in for

future generations is our red – or in

this case green – thread. At the same

time, we are one of the most innovative,

constructive and dynamic companies

in the logistics industry.

HAVI Logistics is one of the first

companies worldwide to achieve

validation according to the highest

environmental requirements of

EMAS III.

We operate our fleet with gas,

biodiesel made of rapeseed oil

and used cooking-oil. On some of

the roofs of our distribution centers,

we are already using energy

from the sun in order to operate

our deep-freeze store.

HAVI Logistics has some great sustainable

initiatives at its disposal to

reduce CO 2 emissions by many

thousands of tons a year.

We leave behind the smallest possible

CO 2 footprint in your supply chain.

16 | 17


aLWayS the beSt con

on Land, Water and

in the air

tracking & tracing With one cLick

The European STI locations use a

joint transport management system.

With this highly developed software

our planners exchange relevant information

and documents about all shipments.

The result is a highly efficient

and effective planning system, as well

as traceability across all borders.

HAVI Logistics | the global Lead Logistics Provider

You have 480 tons of beef that have to be shipped urgently from

Buenos Aires to St. Petersburg? You would like to import 10,000 "bio"

lettuces from Scandinavia? Or do you have to fly 150 tonnes of chicken

patties in special deep-frozen containers to Japan? No problem for

us!

Customer interface

HAVI

Logistics

Transportmanagement

system

Internet

Sti Fm SyStem overvieW

STI FM

STI DE

STI PL

STI HU

STI UK

STI FR

STI IT

STI ES

STI SE

Planning

Execution

Accounting

Credit limit interface

Financial bookkeeping

system

Fax

Email

electronic archive

Tracking & Tracing

SAP

Zeta

Fax

Exchange

DMS


nectionS

Together with our international freight

manager STI Freight Management,

we offer the perfect solution, no matter

how great the challenge. This includes

the field of maritime freight

with the handling of 20'/40'/45' refrigerated

containers, airfreight or crossborder

road transport, as well as

partial or complete loads of goods

from various temperature zones.

Our shipments always arrive safely.

We collect the goods from your producer

at home or abroad and distribute

them directly to the HAVI

Logistics distribution centers near

you.

By means of highly developed IT solutions,

we carry out all of the import

and export work for you. As an IATA

booking agent, our freight manager

is fully recognized in the worldwide

network of the HTFN Association

and is also perfectly equipped to

provide logistics services in the international

market.

With know-how and the best connections,

we transport your goods safely

and reliably to their destination.

18 | 19


your Partner WorLd

our gLobaL netWork oF

exPertS

HAVI Logistics | the global Lead Logistics Provider

HAVI Logistics is a company of the HAVI Group LP. With our American

parent company and two sister companies. You benefit all over the

world from our skills and services.

In 2002 HAVI Logistics has progressed

from being a strong European organization

to a perfectly placed Lead

Logistics Provider. The American

company HAVI Group LP took over

the majority of the shares in our

company, thereby paving the way

to creating the unbeatably successful

logistics partner that we

are today.

Together with the sister companies

HAVI Global Solutions and The Marketing

Store, HAVI Logistics forms the

three main pillars – logistics, promotion

and packaging management as

well as marketing solutions – of the

HAVI Group.


Wide

20 | 21


Reykjavik

With a Strategy From the begi

every country

iS diFFerent

HAVI Logistics

distribution centers

HAVI Logistics | the global Lead Logistics Provider

Today, 48 distribution centers of

HAVI Logistics can be found

throughout continental Europe.

Since our founding in 1981, we have

grown continually. In spite of major

differences in economic systems,

infrastructure and culture, the procedure

adopted by HAVI Logistics

for the logistical development of

each national market is always

based on the same principle. In detail

it is completely different, however,

because imagination and innovative

solutions are required to

take into account the particular features

of each and every country.

Lisbon

Canary Islands

Dublin

London

Andorra la Vella

Madrid


nning

Brussels

Paris

Monaco

Amsterdam

Luxembourg

Bern

Oslo

Copenhagen

Berlin

Ljubljana

Stockholm

Vienna

Rome

Kaliningrad

Prague

Warsaw

Zagreb

Sarajevo

Podgorica

Helsinki

Tallin

Riga

Bratislava

Budapest

Tirana

Vilna

Belgrade

Bucharest

Skopje

Minsk

Sofia

Kiev

Chisinau

Athens

Moscow

Ankara

22 | 23


HAVI Logistics GmbH

Hochstraße 179

47228 Duisburg

Germany

Phone: +49 2065 695-3200

Fax: +49 2065 695-80-3200

contact.eu@havilog.com

www.havi-logistics.com

IT’S EASY TO BE GREEN

This HAVI Logistics booklet is printed on Satimat green (Antalis),

produced from 60% recycled fibers and 40% FSC fresh fibres.

Cover 250 g/m², inside pages 150 g/m²

© 2011 HAVI Logistics

The Global Lead Logistics Provider

C003151

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