Problem Determination and Service Guide - Public Support Login ...

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NO WARRANTIES OF ANY NATURE ARE EXTENDED BY THIS DOCUMENT. Any product or related information described herein is only furnished pursuant and subject to the terms and conditions of a duly executed agreement to purchase or lease equipment or to license software. The only warranties made by Unisys, if any, with respect to the products described in this document are set forth in such agreement. Unisys cannot accept any financial or other responsibility that may be the result of your use of the information in this document or software material, including direct, special, or consequential damages. You should be very careful to ensure that the use of this information and/or software material complies with the laws, rules, and regulations of the jurisdictions with respect to which it is used. The information contained herein is subject to change without notice. Revisions may be issued to advise of such changes and/or additions. Notice to U.S. Government End Users: This is commercial computer software or hardware documentation developed at private expense. Use, reproduction, or disclosure by the Government is subject to the terms of Unisys standard commercial license for the products, and where applicable, the restricted/limited rights provisions of the contract data rights clauses. © Copyright IBM Corporation 2010. © Portions copyright Unisys Corporation 2010. Unisys is a registered trademark of Unisys Corporation in the United States and other countries. All other brands and products referenced in this document are acknowledged to be the trademarks or registered trademarks of their respective holders.
Contents Section 1. Safety Section 2. Start here Section 3. Introduction Guidelines for trained service technicians. . . . . . . . . . . . . . . . . . . . . 1–2 Inspecting for unsafe conditions . . . . . . . . . . . . . . . . . . . 1–2 Guidelines for servicing electrical equipment . . . . . . . . . . 1–3 Safety statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4 Documentation Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Diagnosing a problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Undocumented problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3 Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1 Notices and statements in this document . . . . . . . . . . . . . . . . . . . . 3–2 Features and specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2 Server controls, connectors, LEDs, and power . . . . . . . . . . . . . . . . . 3–6 Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6 Operator information panel . . . . . . . . . . . . . . . . . . . 3–7 Light path diagnostics panel . . . . . . . . . . . . . . . . . . 3–8 Rear view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9 Rear view LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10 Server power features. . . . . . . . . . . . . . . . . . . . . . . . . . 3–13 Turning on the server . . . . . . . . . . . . . . . . . . . . . . 3–13 Turning off the server . . . . . . . . . . . . . . . . . . . . . . 3–14 Internal LEDs, connectors, and jumpers . . . . . . . . . . . . . . . . . . . . . 3–15 Memory-card DIMM connectors . . . . . . . . . . . . . . . . . . 3–15 Memory-card LEDs and button . . . . . . . . . . . . . . . . . . . 3–15 Memory-card connectors on the microprocessor board. . 3–17 Microprocessor-board connectors . . . . . . . . . . . . . . . . . 3–17 Microprocessor-board LEDs. . . . . . . . . . . . . . . . . . . . . . 3–18 I/O-board connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20 I/O-board LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20 I/O-board jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21 SAS-backplane connectors . . . . . . . . . . . . . . . . . . . . . . 3–22 3850 7281–000 iii
Page 1: EnterpriseServer ES7000Model7600RG2
Page 5 and 6: Section 5. Parts listing Replaceabl
Page 7 and 8: Appendix A. Services and Support Ap
Page 9 and 10: Tables 3-1. Power-supply LEDs . . .
Page 11 and 12: Section 1 Safety Before installing
Page 13 and 14: 3. Check the power cord: • Make s
Page 15 and 16: DANGER Statement 2: Electrical curr
Page 17 and 18: CAUTION: Statement 5: Use safe prac
Page 19 and 20: Section 2 Start here You can solve
Page 21 and 22: Many configuration problems are cau
Page 23 and 24: Section 3 Introduction This Problem
Page 25 and 26: Notes: • Racks are marked in vert
Page 27 and 28: • Serial-attached SCSI (SAS) cont
Page 29 and 30: Electrostatic-discharge connector:
Page 31 and 32: Notes: Rear view • For optimum fa
Page 33 and 34: AC power LED: Each hot-swap power s
Page 35 and 36: Power-supply LEDs AC DC Error On Of
Page 37 and 38: The server can be turned off in any
Page 39 and 40: Memory-card connectors on the micro
Page 41 and 42: The following table describes the f
Page 43 and 44: The following table describes the f
Page 45 and 46: Introduction 3850 7281-000 3-23
Page 47 and 48: Section 4 Diagnostics This chapter
Page 49 and 50: • DSA log: This log is generated
Page 51 and 52: Error code Description Action 00100
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Error code Description Action 00510
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Troubleshooting tables Use the trou
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• If an action step is preceded b
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USB keyboard, mouse, or pointing-de
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Symptom Action The amount of system
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• Follow the suggested actions in
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Symptom Action The monitor has scre
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performed only by a trained service
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Serial-device problems • Follow t
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Video problems See Monitor or video
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Notes: • You must remove the memo
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Remind button The following illustr
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Lit light path diagnostics LED with
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The following illustration shows th
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• System configuration • Vital
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000 The server passed the test. Do
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Table 4-2. DSA messages (cont.) Mes
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Error Error messages might require
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Table 4-3. Integrated management mo
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Damaged data in CMOS memory or dama
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Section 5 Parts listing The followi
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Replaceable server components Repla
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Index Description Table 5-1. Parts
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For units intended to be operated a
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Section 6 Removing and replacing se
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System reliability guidelines To he
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Removing and replacing server compo
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You can install one or more optiona
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4. Slide the top cover forward and
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Removing an adapter Removing and re
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6. Remove the battery: a. Use one f
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6. Start the Setup utility and rese
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1. Read the safety information in S
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3. Open the fan-release handle by p
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Removing a hot-swap hard disk drive
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Caution Never remove the cover on a
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Removing a QPI wrap card To remove
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Memory cards and memory modules (DI
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• The following illustration show
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Table 6-3. High-performance memory-
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Memory card/DIMM error LED: When th
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Replacing the memory card To instal
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Removing and replacing FRUs FRUs mu
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6. Remove the memory cards and memo
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Replacing the I/O-board shuttle To
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13. Remove the cables from the serv
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Removing and replacing server compo
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4. Slide the RAID adapter carrier a
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4. Connect the cables and power cor
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4. Slide the hard disk drive backpl
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To remove a microprocessor and heat
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9. Place the microprocessor install
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3. Install the replacement micropro
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c. Position the heat sink above the
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1. Read the safety information in S
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17. Using the Advanced Settings Uti
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Section 7 Configuration information
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For information about using this pr
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o Commands on USB Interface Prefere
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Passwords - Clear Administrator Pas
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1. Turn off the server. 2. Restart
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3. Select System Settings → Integ
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Advanced Settings Utility program C
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Appendix A Services and Support Thi
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Service Task Responsibility Billabl
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Appendix B Notices Important notes
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For the European Union: Notice: Thi
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European Union EMC Directive confor
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Russia Electromagnetic Interference
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Index A ABR, automatic boot failure
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optional devices, 4-26 pointing dev
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power-on, 3-11 rear, 3-11 front, 3-
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hard disk drive, 6-21 heat sink, 6-
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© Portions copyright Unisys Corpor
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