FS6200 Server System Implementation Guide - Public Support ...
FS6200 Server System Implementation Guide - Public Support ...
FS6200 Server System Implementation Guide - Public Support ...
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Updating Specialty Engines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4<br />
Updating JProcessor Firmware . . . . . . . . . . . . . . . . . . . . 8–4<br />
Updating JProcessor Firmware Operating Environment . . 8–4<br />
Installing ePortal IC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4<br />
Updating Environment Operating <strong>System</strong> Software . . . . . . . . . . . . . 8–6<br />
Section 9. Troubleshooting and Recovery<br />
Contents<br />
Submitting Trouble Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1<br />
Accessing the Unisys Product <strong>Support</strong> Web Site . . . . . . . . . . . . . . . 9–3<br />
Using Remote <strong>Support</strong> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3<br />
Using Call Home. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3<br />
Monitoring the Call Home Event E-mails . . . . . . . . . . . . . . . . . . . . . 9–3<br />
Using Maintenance Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4<br />
Problems with Call Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4<br />
Restarting an Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4<br />
Diagnostic Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4<br />
Taking a Platform Environment Dump . . . . . . . . . . . . . . . 9–4<br />
Taking a Platform Firmware Livedump . . . . . . . . . . . . . . . 9–5<br />
Taking an MCP Environment Dump . . . . . . . . . . . . . . . . . 9–5<br />
Taking an MCP Firmware Environment Dump. . . . . . . . . . 9–5<br />
Transferring Diagnostic Data to Unisys Product<br />
<strong>Support</strong> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–6<br />
Platform Hardware Failure Scenarios . . . . . . . . . . . . . . . . . . . . . . . . 9–6<br />
Operations <strong>Server</strong> Failure Scenarios. . . . . . . . . . . . . . . . . . . . . . . . . 9–8<br />
s-Par Failure Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–8<br />
MCP Environment Failure Scenarios . . . . . . . . . . . . . . . . . . . . . . . 9–10<br />
<strong>System</strong> Startup Problems . . . . . . . . . . . . . . . . . . . . . . . 9–10<br />
Problems Mapping to a Client Access Services Share . . . 9–12<br />
Fatal <strong>System</strong> Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–12<br />
Network Services Failure Scenarios . . . . . . . . . . . . . . . . . . . . . . . . 9–12<br />
Initiating a Dump. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–12<br />
JProcessor Specialty Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–16<br />
ePortal Specialty Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–19<br />
Troubleshooting Fibre Channel I/O Problems . . . . . . . . . . . . . . . . . 9–21<br />
Recovery Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–24<br />
Recovering <strong>FS6200</strong> <strong>Server</strong> Configuration Data . . . . . . . . 9–24<br />
Powering Down a Cell to Replace Failed Hardware . . . . . 9–25<br />
Powering Up a Cell . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–26<br />
Power-Cycling a Cell . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–26<br />
Restarting Platform Services . . . . . . . . . . . . . . . . . . . . . 9–27<br />
Restarting an ISM Environment . . . . . . . . . . . . . . . . . . . 9–27<br />
Reinstalling the Entire Platform . . . . . . . . . . . . . . . . . . . 9–27<br />
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