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FS6200 Server System Implementation Guide - Public Support ...

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Updating Specialty Engines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4<br />

Updating JProcessor Firmware . . . . . . . . . . . . . . . . . . . . 8–4<br />

Updating JProcessor Firmware Operating Environment . . 8–4<br />

Installing ePortal IC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4<br />

Updating Environment Operating <strong>System</strong> Software . . . . . . . . . . . . . 8–6<br />

Section 9. Troubleshooting and Recovery<br />

Contents<br />

Submitting Trouble Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1<br />

Accessing the Unisys Product <strong>Support</strong> Web Site . . . . . . . . . . . . . . . 9–3<br />

Using Remote <strong>Support</strong> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3<br />

Using Call Home. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3<br />

Monitoring the Call Home Event E-mails . . . . . . . . . . . . . . . . . . . . . 9–3<br />

Using Maintenance Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4<br />

Problems with Call Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4<br />

Restarting an Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4<br />

Diagnostic Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4<br />

Taking a Platform Environment Dump . . . . . . . . . . . . . . . 9–4<br />

Taking a Platform Firmware Livedump . . . . . . . . . . . . . . . 9–5<br />

Taking an MCP Environment Dump . . . . . . . . . . . . . . . . . 9–5<br />

Taking an MCP Firmware Environment Dump. . . . . . . . . . 9–5<br />

Transferring Diagnostic Data to Unisys Product<br />

<strong>Support</strong> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–6<br />

Platform Hardware Failure Scenarios . . . . . . . . . . . . . . . . . . . . . . . . 9–6<br />

Operations <strong>Server</strong> Failure Scenarios. . . . . . . . . . . . . . . . . . . . . . . . . 9–8<br />

s-Par Failure Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–8<br />

MCP Environment Failure Scenarios . . . . . . . . . . . . . . . . . . . . . . . 9–10<br />

<strong>System</strong> Startup Problems . . . . . . . . . . . . . . . . . . . . . . . 9–10<br />

Problems Mapping to a Client Access Services Share . . . 9–12<br />

Fatal <strong>System</strong> Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–12<br />

Network Services Failure Scenarios . . . . . . . . . . . . . . . . . . . . . . . . 9–12<br />

Initiating a Dump. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–12<br />

JProcessor Specialty Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–16<br />

ePortal Specialty Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–19<br />

Troubleshooting Fibre Channel I/O Problems . . . . . . . . . . . . . . . . . 9–21<br />

Recovery Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–24<br />

Recovering <strong>FS6200</strong> <strong>Server</strong> Configuration Data . . . . . . . . 9–24<br />

Powering Down a Cell to Replace Failed Hardware . . . . . 9–25<br />

Powering Up a Cell . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–26<br />

Power-Cycling a Cell . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–26<br />

Restarting Platform Services . . . . . . . . . . . . . . . . . . . . . 9–27<br />

Restarting an ISM Environment . . . . . . . . . . . . . . . . . . . 9–27<br />

Reinstalling the Entire Platform . . . . . . . . . . . . . . . . . . . 9–27<br />

8222 3694–000 vii

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