Reflecting on - Rdw

jaarverslag.rdw.nl

Reflecting on - Rdw

ong>Reflectingong> on

2011

ANNUAL REPORT

A cross-mediA AnnuAl report

This booklet, together with the internet site, forms

RDW’s cross-media 2011 annual report. This allows

everyone to inspect the information they want to see

in their own way, at the moment they want to and using

a medium they choose themselves. Every medium also

adds something: additional articles are available online

and animations are added to bring information to life.

This booklet explains the most important achievements

of the RDW in 2011. On http://jaarverslag2011.rdw.nl

you will find all of the information regarding the RDW

in 2011. This site is also suitable for smartphone and

tablet users. Unfortunately, the site is only available in

Dutch.

Layar links together the booklet and the site.

Various pages of this booklet can be scanned using

the Layar app for references to additional or more

in-depth information. How Layar works is explained

on the inside of this cover.


whAt is lAyAr?

Layar is a smartphone app, which you can download for

free from the App store and Android market. Using the

Layar app, you can ‘scan’ articles that have a Layar

reference. your smartphone then shows a link to

specific supplementary online information. Wherever

a Layar logo is displayed in this booklet, the Layar app

provides more or more in-depth information.

step by step:

• Download the

Layar app

• Hold your smartphone

above the page

showing the Layar

reference(s)

• Open the Layar app

• select the ‘scan’ icon

on the left next to

the search bar

• scan the page.

After a little

while, the link to

the additional

information will

appear automatically

you can also read this additional information

on http://jaarverslag2011.rdw.nl. Unfortunately, the site

is only available in Dutch.

rdw, pArtner

in mobility

The RDW is a public service provider in the

mobility chain. The RDW has extensive

expertise due to its years of experience

in the execution of its statutory and

assigned tasks. Tasks in the area of

licensing of vehicles and vehicle parts,

supervision and control, registration,

information provision and issuing

documents. Tasks that the RDW executes

in close collaboration with various partners

in the mobility chain. This gives the RDW a

clear position in this chain, with its mission

being: RDW, partner in mobility.

The Dutch government has assigned four

main tasks to the RDW:

Licensing: the approval of vehicles and

vehicle parts on the Dutch and European

market. in addition, based on safety and

environmental aspects, monitoring the

technical condition of vehicles.

Supervision & Control: enforcing

legislation and regulations and supervising

companies that carry out public tasks in

the mobility chain, including garages,

importers, providers and insurance

companies.

Registration & Information Provision:

registration of driving licenses, vehicles,

vehicle characteristics, vehicle owners and

providing the related information.

Issuing documents: issuing documents in

the vehicle and driving license chain.

contents

mAnAgement reflects

core results

LicENsiNg

sUPERVisiON & cONTROL

REgisTRATiON & iNfORmATiON PROVisiON

issUiNg DOcUmENTs

ObjEcTiONs AND APPEALs, cOmPLAiNTs, NATiONAL OmbUDsmAN

new And chAnged Activities

service provision & digitAlisAtion

cooperAtion & internAtionAlisAtion

vehicles

At the wheel

corporAte sociAl responsibility

finAnces

orgAnisAtion

EmPLOyEEs

iNTERNAL ORgANisATiON

icT

you cAn find rdw here

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mAnAgement

reflects

4 | RDW | ong>Reflectingong> on 2011

2011: A foundAtion

for the future

The annual report is an important moment to reflect on the

previous year. Managing Director Johan Hakkenberg (r) and

Director of Operations Hans van Santen (l) are obviously

pleased when they review the year.

management reflects > 2011: a foundation for the future

ong>Reflectingong> on 2011 | RDW | 5


management reflects > 2011: a foundation for the future

building blocks

johan: ‘maybe it’s best to characterise the year as an ‘interim year’. in 2011

important building blocks were laid. Activities that sometimes were prepared in

2010 or even before were realised in 2011 and will mainly be of great importance in

the future.’

‘consider the migration of our icT platform from mainframe to Winframe’, explains

Hans: ‘That was a great feat by the icT department. All our services interface to this,

even so, no faults occurred. more importantly, even larger new icT projects have

been started, for instance the national parking database and the preparations for

an open data structure.

reliAbility

We are performing our statutory tasks with increasing efficiently, by, for instance,

restructuring the Vehicle Technology Division, digitizing services and performing

the Project Portfolio management. We are employing efficiency to improve quality.

However, this must never affect reliability’. Together the managers explain the

importance of reliability: ‘We are investing in the relationships with the people we

work with in the various areas of mobility. That is progressing steadily, because

we work well together. The outside world knows what we are capable of and we

are increasingly invited to join relevant networks. This allows us to take the steps

required to achieve our wish of becoming an all-round partner in the entire mobility

chain and by doing so to improve the services we offer to the public. Therefore,

whether safety, the environment, the vehicle, the vehicle registration or the driver

is concerned, the RDW makes its contribution. Together with the government, but

also with the private sector and internationally.’

sAfety And corporAte sociAl responsibility

‘safety and social responsibility are keywords for 2011’, says johan. ‘for instance,

additional safety measures have been taken for employees and clients throughout

the organisation and we have started a vitality programme for our employees.

sustainability also became more prominent in 2011 than before. in our operational

tasks, we are also playing a role in electrically powered mobility and clarifying

fuel consumption and cO2 emissions. internally we are working on sustainable

purchasing and we have invested in video conferencing, which has had an

immediate effect. The contribution we are making feels good and is the prelude to

more.’

6 | RDW | ong>Reflectingong> on 2011

management reflects > 2011: a foundation for the future

expAnsion And

internAtionAlisAtion

And ‘more’ is also the theme for the coming years.

Hans explains: ‘While we performed our statutory

tasks well in 2011, we also worked to improve our

services and to create new tasks. With respect

to our achievements in the area of innovation, i

would like to mention the messaging box that will

be used nation wide, the 100% checking of the

obligation to have motor Liability insurance and

the alcohol interlock programme. These are new

tasks that make a societal contribution that we are

pleased to fulfil.’

‘internationally as well’, adds johan: ‘RDW wants

to contribute to the competitive position of

the Netherlands. With our knowledge, we are

contributing to the country being the ‘gateway to

Europe’.

Eucaris, the international communication network

that we started in the 1990’s, operates well and

continues to develop. in 2011, we worked on the

ecall project and left our footprints in Russia,

Korea and india. for instance, we now have an

employee stationed in south Korea.’

reAdy for the future

The men are pleased about 2011: ‘We are happy

with the good relations with ‘our’ ministry and

extremely proud of our employees. We also work

well with our Works council. 2011 showed a

positive financial result. We are keeping a close

eye on the unstable economic situation, but are

well able to withstand it. Even more important, we

have prepared ourselves for the future. The RDW is

ready for tomorrow, a tomorrow in which we want

to form a solid link in the national and international

mobility chain.’

ong>Reflectingong> on 2011 | RDW | 7


licensing

type ApprovAls

With respect to type approvals, 2011 was a

year with its peaks and troughs. There were

disappointingly few requests. The number of

inspections only rose at the end of the year. The

increase in the number of certificates issued was

in part the result of a large number of chinese

8 | RDW | ong>Reflectingong> on 2011

core results

The Dutch government has assigned the RDW four important tasks:

licensing, supervision and control, registration and information provision,

and issuing documents. This chapter gives the results of the execution of

these core tasks.

The RDW is the national authority responsible for monitoring the safety and environmental

aspects of vehicles in the Netherlands. Before a vehicle is allowed to be used on public

roads and after an approved vehicle has been modified, the RDW determines whether

all of the prescribed European safety and environmental requirements have been complied

with. When approved, the RDW issues a type approval or an approval certificate. As the

Dutch certification authority, the RDW performs these activities for manufacturers and

importers from all over the world. The RDW performs this statutory duty in competition

with other European licensing and certification authorities.

type ApprovAl 2011 2010

international type approval 23,939 21,324

national type approval 2,378 6,597

conformity of production (cop) 437 461

test reports 8,202 6,362

projects being completed. There were also

more test reports, which were often issued in

combination with type approval certificates. The

number of national type approvals that were

issued fell sharply due to a shift from national to

international type approvals.

core results > licensing

licensing And inspection

of individuAl vehicles

The RDW also approves individual vehicles for use on the roads, for instance

vehicles that have been imported from abroad or vehicles that have

been repaired after severe damage. In 2011, the supply of vehicles to be

inspected prior to being imported dropped, among other things due to the

rise of the sales of new cars under favourable tax conditions.

countries of origin of imported vehicles

1. germany

2. belgium

3. france

4. great britain

5. italy

65,843

23,330

8,175

7,609

5,475

2011 2010

mopeds 7,784 10,461

motorcycles 13,558 14,822

private motor vehicles 107,342 116,748

light commercial vehicles 14,207 11,895

heavy commercial vehicles 9,890 9,517

light trailers and semi-trailers 5,719 6,185

heavy trailers and semi-trailers 5,862 5,333

1 2 3 4 5

ong>Reflectingong> on 2011 | RDW | 9


core results > licensing

speciAl purpose vehicles

The RDW performs special purpose vehicle inspections and

PTIs (Periodic Motor Vehicle Test) for special purpose vehicles.

These include buses, coaches and vehicles for the transport of

hazardous substances (ADR).

special purpose vehicle inspections

buses, taxis, vehicles for

the disabled

243

301

Adr vehicles

2011

2010

1,344

1,385

refrigerated vehicles

1,442

969

10 | RDW | ong>Reflectingong> on 2011

2011

2010

2011

2010

core results > licensing

periodic inspections

by rdw

PTi stands for Periodic motor Vehicle Test

(APK). The PTi is a statutory test throughout

Europe. it is designed to promote traffic safety and

to protect the environment. Every passenger car,

commercial vehicle, motor tricycle or trailer with a

permitted maximum weight exceeding 3,500 kg,

must be inspected annually or biennially.

exceptionAl trAnsport

The PTi is obligatory starting when the vehicle is

three or four years old, dependent on the vehicle,

the date it was allowed on the road and the

type of fuel it uses. Heavy commercial vehicles,

buses, trailers and some special vehicles must

be inspected annually from the moment they are

allowed on public roads when new.

periodic inspections 2011 2010

pti inspections (light and heavy vehicles) 3,687 4,397

Buses 10,133 10,534

Adr vehicles (transport of dangerous substances) 12,422 12,659

‘Read this article online’

Foreign PTis are also valid here

Transports that exceed the legally permitted dimensions and/or weights (too high, too

wide, too long) are only allowed on public roads if an exemption has been granted.

The RDW is the central issuer of exemptions for the whole of the Netherlands.

issued exemptions 2011 232,487 2010 218,230

ong>Reflectingong> on 2011 | RDW | 11


core results > supervision & control core results > supervision & control

supervision & control

RDW issues a range of licences authorising

companies in the vehicle industry to perform

specific tasks. in addition to authorising

companies to perform regular PTi inspections,

install fuel conversions (LPg), speed limiters (sL)

pti

and tachographs (TA), the RDW also authorises the

holding of vehicles as stock-in-trade, the use of

commercial number plates (green number plates

in the Netherlands) and the production of number

plates.

The RDW supervises the regular PTI inspections as performed by the authorised

companies. It has been agreed with the Ministry of Infrastructure and the

Environment that spot checks will be performed on 3% of the inspections.

12 | RDW | ong>Reflectingong> on 2011

2011 2010

pti 1 (heAvy vehicles)

inspection reports 227,406 277,162

spot check percentage 3.0% 2.9%

spot checks 8,336 8,074

pti 2 (light vehicles)

inspection reports 6,795,245 6,838,972

spot check percentage 3.1% 3.0%

spot checks 211,035 207,035

lpg

inspection reports 8,147 8,324

steekproefpercentage 5.1% 6.6%

spot checks 415 550

sl/tA

inspection reports 80,566 82,508

steekproefpercentage 5.1% 4.4%

spot checks 4,122 3,592

compAny visits

Using company visits, the RDW checks whether

authorised companies continue to adhere to the

licensing conditions. if this is not the case, we

can impose a sanction. To increase efficiency,

sAnctions

if companies no longer meet the conditions of

their license, this can lead to sanctions. in 2011,

that happened more than 4,000 times. The total

number of sanctions dropped when compared

to 2010. This was due to, among other things,

we started with risk-oriented supervision. in

2011, this already led to 15% fewer company

visits concerning PTis, LPg, speed limiters and

tachographs.

compAny visits 2011 2010

pti, lpg, sl/tA 3,663 4,322

stock-in-trade, commercial number plates, 23,322 24,322

number plates and related authorisations

‘Read this article online’

RISk-ORIENTED SuPERVISION

simplified procedures, such as the printing of the

PTi report. situations in which, for instance, a PTi

report or a registration certificate was not easily

legible, which then resulted in an immediate

sanction, no longer occur.

‘Read more about this article online’

ong>Reflectingong> on 2011 | RDW | 13


core results > registration & information provision

registrAtion &

informAtion provision

from the dAtAbAses

The RDW registers the data of over 10 million vehicles and their owners.

The databases also contain data on boats/ships, insurance, driving licences and

moped certificates. These databases are an important source of information for

other government agencies and private organisations.

police, ministry of

Justice And

ministry of the

interior And

kingdom relAtions

2011: 257,400

2010: 243,900

all numbers x 1,000

14 | RDW | ong>Reflectingong> on 2011

insurers

2011: 12,800

2010: 11,500

ministry of

finAnce

(tAx Authorities

And customs)

2011: 26,200

2010: 30,000

other

(e.g. cbs And cbr)

2011: 94,800

2010: 94,000

bkr (credit

registrAtion

office) clients

2011: 2,900

2010: 2,300

locAl

Authorities

2011: 19,500

2010: 19,000

vehicle industry

2011: 296,700

2010: 272,200

members of

the public

2011: 29,000

2010: 30,000

‘Read this article online’

OTHER

INfORMATION

PROVISION

core results > issuing documents

issuing documents

documents

Vehicles are accompanied by documents: the registration certificate and the driving licence.

They say something about the characteristics and identity of the vehicles. Moreover, they

are the proof for the owner that he is the actual owner of the vehicle and that he is able and

authorised to drive it. The details on these documents are taken from the RDW databases.

registrAtion certificAte

pArt iA (vehicle detAils)

• Fast-track and individual

2011: 869,987

2010: 828,459

• Replacement documents

2011: 171,442

2010: 167,756

• Special documents

2011: 3,778

2010: 3,684

registrAtion documents

speedboAts

2011: 14,510

2010: 15,803

registrAtion certificAte

pArt ib (proof of ownership)

• Post offices

2011: 1,974,182

2010: 2,001,360

• Vehicle companies

2011: 1,330,827

2010: 1,195,706

• RDW

2011: 152,020

2010: 161,643

ong>Reflectingong> on 2011 | RDW | 15


core results > issuing documents

driving licences According to Age

Everyone who lives in the Netherlands and who wants to take a motor vehicle (private

car, commercial vehicle, bus, coach, motor cycle or moped) onto the public road must

possess a valid driving licence, or moped certificate. A driver of a motor vehicle can

use this document to demonstrate that he/she has the knowledge, insight and skills

to be able and be allowed to drive the motor vehicle. In 2011, the distribution of valid

driving licences in the Netherlands over the age groups was as follows:

16 | RDW | ong>Reflectingong> on 2011

• driving licences

locAl Authorities

2011: 1,584,211

2010: 1,791,883

• driving licences rdw

2011: 6,176

2010: 6,706

vAlid driving licences 2011

16 years of age 18,452

17 years of age 32,495

18 to 24 years of age 985,898

25 to 39 years of age 2,630,880

40 to 54 years of age 3,455,413

55 to 69 years of age 2,652,177

70 years of age and older 937,535

totAl 10,712,850

core results > objections and appeals, complaints, national ombudsman

obJections And AppeAls,

complAints, nAtionAl

ombudsmAn

complAints

The RDW employs a uniform complaints

procedure that not only complies with the general

Administrative Law Act (Awb) but takes it a step

further. According to the Awb, a complaint must be

dealt with within six weeks, but the RDW uses a

standard time of four weeks.

The number of complaints in 2011 dropped when

compared to 2010, because more attention was

paid in 2011 to preventing ‘human’ errors. The

‘Read this article online’

OBJEcTIONS

AND APPEAlS

RDW hopes to continue this trend in 2012, among

other things, by identifying patterns of complaints

and taking targeted measures to address them.

The RDW’s complaints index has been below 1%

for several years already (similar to last year, on

average 0.12%). This shows that the number

of complaints is relatively very low with respect

to the total activities performed (including the

number of inspections carried out, the invoiced

orders and the issued exemptions).

number of complaints 2011 2010

received complaints 852 916

‘Read this article online’

NATIONAl OMBuDSMAN

ong>Reflectingong> on 2011 | RDW | 17


pti 2.0

in 2010, the PTi 2.0 modernisation Project was

started. This project investigates how the PTi can

be improved and simplified. Points to consider

include:

• checking the emissions using EObD (European

On board Diagnostics)

• checking the sound performance of exhaust

systems

• checking for oil leaks during the PTi

The PTi increasingly has to deal with hybrid

electric or completely electric vehicles. As of

1 April 2012, a number of requirements have been

placed on the components of the electric driveline

new And chAnged

Activities

The world of mobility is continually changing. Vehicles change,

technology changes, rules are amended and new laws are

drawn up. These types of changes can lead to new tasks or

amended activities for the RDW.

odometer reAdings

As a car buyer, you do not want the odometer

reading to be tampered with. if it is, you will pay

more than the car is worth. Even so, it is estimated

that 5% of the cars in the Netherlands display an

incorrect odometer reading. To be able to identify

odometer fraud better and faster, the vehicle

trade must report mileages to the RDW more

often. Not only during the annual APK, but for

18 | RDW | ong>Reflectingong> on 2011

of these vehicles. The principle used when

modernising the PTi is that the burden it presents

does not rise and that the inspection aligns as far

as possible with the international regulations. PTi

2.0 will came into force on 1 April 2012.

in addition to modernising the inspection

procedure, the PTi process is continuously being

optimised. for instance, the RDW is searching for

opportunities to improve the supervision of and

the provision of information to the inspectors.

moreover, the no-claim (bonus/malus) insurance

system is being investigated as well as the

possibilities related to spot checks.

instance also when vehicles are added to

the stock-in-trade, when the ownership of a

vehicle changes and during maintenance and

repair. in the future, the buyers will also benefit

from this. The intention is for them to be able to

check the reliability of the odometer readings via

www.rdw.nl. This is currently only possible via an

NAP certificate and an NAP web label.

‘Read more about this article online’

new and changed activities

behind the wheel

At 17

since November 2011, young people can start

taking driving lessons at an earlier age than

before, thanks to 2todrive. This means: theory

exams at sixteen, taking driving lessons at sixteen

and a half and taking the driving exam after the

seventeenth birthday. Passed? The new driver

can only drive on public roads if supervised by an

experienced driver. This allows young people to gain

additional experience before driving completely

independently. The young driver must apply for a

supervisor’s pass. This can be done at www.rdw.nl.

The RDW checks whether the young driver and the

(maximum of five) supervisors meet the conditions.

‘Read this article online’

100% ENfORcEMENT Of THIRD PARTy

INSuRANcE OBlIgATION

ong>Reflectingong> on 2011 | RDW | 19


service provision &

digitAlisAtion

The RDW attempts to make the service it provides to all target

groups as easy and efficient as possible. Digitalisation its services

plays an important role here.

internet use 2011

Visitors www.rdw.nl 10,161,017

Downloads of brochures and forms 460,350

Webselfservice 312,636

Visitors www.apk.nl 118,015

online plAnning

And Appointment system

The planning and appointment system (PAs)

enables business and private customers to use

the internet site of the RDW to arrange inspection

appointments for various vehicles. The RDW

inspection station employees and customers

record appointments in the planning module.

The result is convenience and efficiency for

both parties.

‘Read this article online’

DIgINOTAR

HAckED

because both customers and RDW employees

appreciate the PAs system, efforts are being

made to take the next step: The planning

and appointment system Phase 2. Additional

functionality will be added, making it possible to

request multiple services in one go, or to request

a one-day registration document online.

service provision & digitalisation

messAging box

used nAtion wide

The RDW developed the electronic messaging

box in 2009, on the initiative of the manifest

group. government bodies can use this system to

send personal emails to members of the public.

This saves paper. The RDW was the first

organisation to start sending messages via the

messaging box: first the PTi reminder and later

the driving licence reminder. The number of users

of the messaging box almost tripled in 2011: from

53,885 to 143,962.

in addition to the RDW, the UWV, the social

the digitAl portAl

for members of

the public

The RDW’s digital portal is open 24/7. for instance,

everyone can see their own information and can

arrange a number of things including requesting

a temporary suspension of road tax payments or

requesting a replacement registration certificate.

The use of the existing digital services has been

extended further in 2011 and a number of new

electronic services have been launched on the

portal. for instance the new service ‘inspection of

your own details’.

insurance bank and various local authorities also

use the messaging box. in 2012, the Tax Authority

will start a pilot and the DUO and the cjib will

possibly also participate. As a result, the number

of messages and users will grow considerably

in the coming years. since 1 january 2012, the

messaging box has been owned by Logius, the icT

management organisation of the government.

This will give the messaging box the status of a

widely accepted way of providing digital services

to the general public.

This allows members of the public to see what

vehicle details have been included about them in

the database. This concerns both current details

and historical details (up to nine years old).

in 2011, the services portal has also been prepared

to provide new services that will come online in

2012, such as the requests for supervised driving

2todrive, and the online registration of odometer

readings.

‘Read this article online’

DIgITAl cONVENIENcE fOR

BuSINESS cuSTOMERS

20 | RDW | ong>Reflectingong> on 2011 ong>Reflectingong> on 2011 | RDW | 21


cooperAtion &

internAtionAlisAtion

The tasks of the RDW increasingly extend to include the entire

mobility chain. In this ‘chain’, the RDW increasingly cooperates

with other national and international partners.

rdw helps russiA with recycling

The Russian car industry is becoming increasingly

aware that recycling is profitable. Not only due

to the reuse of raw materials, but also to prevent

environmental damage. moreover, it can also

benefit the possible export of cars to the European

Union. Russia has high ambitions in this respect,

however, the EU places rather strict requirements

on the material use of new imported vehicles.

the new wAy of pArking

mobile parking is the logical extension of

coin-operated machines, tickets and parking

discs. The idea is to forward your vehicle

registration number using your smartphone and

to pay later. Part of this system is the National

Parking database that the RDW has developed.

This new national database records, based on

the vehicle registration number, whether a car

can be parked in a certain area. it also contains

the registration numbers of vehicles that have

specific parking rights, such as care provider

permits, permits for loading and unloading and

resident permits. The customers of providers

22 | RDW | ong>Reflectingong> on 2011

Therefore, the RDW and the Russian Nizhny

Novgorod University have signed an intention to

cooperate. The goal is to help the Russian vehicle

industry establish a system for vehicle registration

and recycling. Our knowledge and experience are

extremely advantageous here. The project will be

subsidised by Agentschap NL.

such as yellowbrick, Parkmobile and Parkline are

already benefiting from this new way of parking,

thanks to this database. Enschede was the

first, in the course of 2011 Amersfoort and Den

bosch also joined the National Parking database.

The system has also been prepared for nine

other municipalities to join in 2012, including

Amsterdam. This project is in perfect keeping with

the mission of the RDW. As a partner in mobility,

we operate in the entire chain of traffic and

transport, safety and the environment, including

innovative developments such as the development

of digital parking.

‘Read this article online’

DATABASE Of

PARkINg cARDS

fOR THE DISABlED

cooperation & internationalisation

smArter on

the roAd

Environment, safety, efficient road use and

preventing traffic jams are important objectives.

To realise them, the international focus is

increasingly on intelligent Transport systems

(iTs). These are systems that contain a clever mix

of telecommunications, electronics, information

technology and traffic technology. such systems

open the path to environmental, safety, transport

and mobility benefits. Examples?

• Digital travel advice to avoid traffic jams

• Vehicles that communicate with each other

• Vehicles that warn the driver or even intervene

when the road is slippery, a child crosses the

road or a train approaches an unattended level

crossing.

iTs has such a high priority for the European

commission that an iTs action plan has been

drawn up. The Dutch government is participating

in this plan. many iTs topics interface directly with

the work of the RDW, for instance, because of the

information exchange between cars and other

cars, roadside equipment, service providers or the

RDW databases. This demands an overall view to

be taken of iTs. in 2011, we started committing

this view to paper. in addition, work has been

done on other iTs topics including ecall, electronic

vehicle registration plates, parking and European

standardisation in the area of pricing (EETs,

European Electronic Toll services).

‘Read this article online’

RDW ASSISTS IN MAkINg AN

INVENTORy Of TOll SySTEMS

‘Read this article online’

HARlEyS ROAR A WElcOME

TO Eu DElEgATION

ong>Reflectingong> on 2011 | RDW | 23


cooperation & internationalisation

to indiA

in April, minister schultz from infrastructure and

the Environment, together with managing Director

johan Hakkenberg visited india. This visit was part

of a trade mission in which many companies from

the transport sector participated.

The RDW joined the programme concerning

“intelligent Transport systems”. Discussions

were held with the indian minister of Road

Transport and motorways regarding establishing

an indian vehicle registration system.

The RDW discussed with Tata motors if it, as an

organisation, could contribute to the type approval

process for the TATA cars. contact has also been

made with mahindra Reva, a manufacturer of

electric vehicles. This company sees opportunities

in the Netherlands.

rdw in south-koreA

The Vehicle Admission & surveillance Department

has seen a large increase in its work in south Korea

in recent years. This has resulted in a large number

of return flights and a heavy load on the testers,

but also in high costs for the customer and an

increased environmental burden. for several years

border-free collAborAtion

European borders are fading. in parallel with

this, collaboration between the member states is

increasing, also where road traffic documentation

and information are concerned. As early as 2006,

this collaboration gained formal status, thanks

to the establishment of the EReg (Association

of European Vehicle and Driver Registration

24 | RDW | ong>Reflectingong> on 2011

now, Hyundai/KiA has been asking for a local RDW

representation, so that they can call upon us more

easily and RDW staff can be used in a more flexible

way. Therefore, an RDW employee moved to south

Korea with his family. in the coming years, he will

operate for the RDW there.

Authorities). in 2011, the EReg had 27 members.

The RDW has chaired this association and has

been responsible for the secretariat since 2007.

This time, the annual conference was in Warsaw,

Poland. Traffic safety, international data exchange,

re-registration of vehicles, driving licences and

vehicle documents were high on the agenda.

‘Read more about this article online’

rdw cooperAtes in ecAll:

A cAr thAt crAshes cAlls the

emergency number (112) itself

for traffic-safety reasons, it has been decided to make the ecall system

obligatory for new vehicles in the Eu as of 2015. The RDW will supply

vehicle information in this respect.

2

positioning

satellite positioning will determine

the exact location of the accident

and forward it via ecall to the nearest

emergency alarm centre. Route

data and vehicle information (from

the RDW databases) will also be

forwarded. This is done based on the

vehicle identification number.

1

emergency cAll

The emergency number (112)

is automatically called (ecall)

if the ‘onboard’ sensors of

a vehicle register a serious

accident. if required, a call can

be made manually via a special

ecall button.

4

3

contAct

An employee of the

emergency alarm

centre tries to contact

the passenger(s) or any

bystanders for more

information and to

provide assistance.

AccurAte help

speed, precision and additional (vehicle)

information leads to fast and accurate help

and improved chances of survival.

ong>Reflectingong> on 2011 | RDW | 25


A picture of the

dutch vehicle

fleet in 2011

26 | RDW | ong>Reflectingong> on 2011

vehicles

The RDW focuses on vehicles, safety and the environment.

The RDW manages the basic vehicle database in the Netherlands and

provides information about this to authorities at home and abroad.

for instance, to provide support in combating vehicle crime. The RDW

tracks vehicles from the moment of development up to and including

scrapping, in both the technical and the administrative respect.

privAte motor vehicles 68.2%

commerciAl vehicles 9.1%

trAilers 9.1%

‘Read this article online’

ON-BOARD cOMPuTER

IN TAxIS

mopeds 8.0%

motorcycles 5.5%

vehicles

‘Read this article online’

NEW MOTORcyclE

REgISTRATION NuMBER:

NuMBERS fIRST

ong>Reflectingong> on 2011 | RDW | 27


vehicles

number plAte

with rfid chip

28 | RDW | ong>Reflectingong> on 2011

letters to

counter frAud

Part ii documents (proof of holdership) are sometimes subject to fraud, for

instance when cars are stolen or ‘cloned’. To trace this type of fraud, as of 1

january 2012 an additional check has been introduced. in this way, the RDW

helps to combat vehicle theft. since 1 january 2012, the control letter must

also be specified when transferring a car or adding it to stock-in-trade.

This single capital control letter has been included on all Part ii documents

issued since 1 january 1995, irrespective of the type of vehicle. The RDW

automatically checks whether the control letter on the Part ii document is

correct. This allows forged Part ii documents to be identified. The change

of ownership or inclusion in the stock-in-trade can only be continued if the

correct control letter is entered. Repeated entry of the incorrect control

letter can lead to additional investigation. Vehicle registration certificates

from before that date will not be checked.

There are already chips for running shoes, library

books and bicycle frames. in 2011, the RDW tested

whether RfiD chips could also be used on number

plates. The RDW investigated multiple types to see

whether they are resistant to weather, wind and

road salt and whether they operate correctly for an

extended period of time. moreover, various ways

of reading them out were tested. RfiD chips can be

read remotely.

‘Read this article online’

SPEEDBOATS

They can be linked to, for instance, an Electronic

Vehicle identification system. That is convenient

for the police and petrol stations, among others,

in their fight against petrol theft. A chip also

offers the possibility to access parking garages or

company premises, and to link to P&R places. The

duplicate code (now still necessary when a number

plate is stolen) could then be dispensed with.

vehicles

new vehicle registrAtion

certificAte lAsts longer

just like the driving licence, the vehicle

registration certificate will also be a plastic card.

This will probably occur sometime in 2013. The

details of the vehicle and the owner will all be

recorded on the same vehicle registration card.

The Part ii document will be replaced by a code

belonging to the vehicle registration card. The

vehicle registration card will apply for all vehicle

categories. The card is easy to use, has a longer

life and is more difficult to forge. This means that

the vehicle registration card will help to combat

vehicle fraud. moreover, the vehicle registration

card will have a chip containing the same data as

the card. The new vehicle registration card will

cost the same as the current paper registration

certificate.

newly issued vehicle

registrAtion certificAtes

mopeds

2011 86,979

2010 107,574

motorcycles

2011 22,422

2010 24,853

privAte motor

vehicles

2011 641,583

2010 590,006

The vehicle registration cards will no longer

be made at the Post Office, but will be made

centrally and sent to the registered owner/holder.

This amended procedure makes it possible to

have multiple and different issuing locations.

However, an application takes an additional day.

An emergency procedure, similar to that used for

the driving licence, will also be established. central

issuing is also the prelude to the possible digital

application for a vehicle registration certificate.

for the transition to the card, the RDW has to

modify many processes, procedures and systems.

in 2011, two study days were held to inform the

vehicle sector of the developments and to ask

advice regarding the route to take.

A registration number is a means of identifying a vehicle. The total vehicle

registration consists of the number plates with a letter and number combination

attached to the vehicle and the associated (paper) registration certificate.

commerciAl

vehicles

2011 81,100

2010 68,906

trAilers

2011 37,903

2010 37,120

ong>Reflectingong> on 2011 | RDW | 29


vehicles

number of cArs thAt chAnged

ownership in 2011

30 | RDW | ong>Reflectingong> on 2011

5,149,923

(including stock-in-trAde)

first type ApprovAls And

AuthorisAtions for the

Alcohol interlock

if in the past you were caught multiple times

for driving under the influence of alcohol, you

would lose your driving licence. since December

2011, the judge can also sentence the driver who

has been caught to follow the alcohol interlock

programme. An aspect of this programme is to

have an alcohol interlock installed in the car.

Only sober drivers will then be able to start their

car. The objective of this programme is to reduce

the use of alcohol in traffic. Approximately

a quarter of traffic fatalities are the result of

alcohol use.

since the end of 2011, the RDW has managed

the alcohol interlock database. This contains the

‘Read this article online’

NuMBER Of ScRAPPED

ElEcTRIc cARS

data of the participants, including the beginning

and ending dates of their programme, the reason

of participation, the values measured during the

programme and the registration number of the car.

The RDW provides these details to the cbR and, for

instance, to the police and the Public Prosecution

service. garages that want to install alcohol

interlocks, must be authorised to do so by the

RDW. On 17 November, the first installer received

the required authorisation. They can only install

alcohol interlocks of a specifically approved type.

On the same day, the RDW issued the first alcohol

interlock type approval to its manufacturer Dräger.

vehicles

scrApped vehicles

The RDW tracks vehicles in both the technical

and administrative sense from the moment

they are completed and go onto the road up

to the moment they are scrapped. in 2011,

277,554 vehicles were scrapped.

2011 2010

mopeds 20,623 10,923

motorcycles 4,062 3,446

private motor vehicles 235,888 233,791

commercial vehicles 14,905 16,526

trailers 2,076 1,553

total 277,554 266,239

ong>Reflectingong> on 2011 | RDW | 31


tineke

netelenbos

do you drive often?

yes, i drive at least 60,000 kilometres a year. On account of various

functions, i get to really every corner of the Netherlands and i often drive

to switzerland for personal reasons. if environmental considerations and

money did not play a role, i would prefer to drive a Volvo Xc 90, but i find

it really ‘not done’ to drive around the Netherlands in such a car, so i chose

its younger brother, the Xc 70. A nice workhorse, with a high seating

position, automatic gearbox and four-wheel drive.

on the roAd

Of course you sometimes see accidents and it can be miserable on the

road, when it is busy or when the weather is bad. but there are also

wonderful moments of relaxation. for instance when driving over the

ijsselmeer Dam or around the lakes in the province of friesland. Then i

turn on the radio, or listen to a wonderful opera. Extremely relaxing.

the rdw in 2011

2011 was a crisis year, but car sales were good, therefore the RDW issued

many registration numbers. i also consider the developments concerning

electric cars positive. internally, the icT migration has been a particularly

marvellous achievement of the RDW. it was such a major operation,

with such a high risk of failure that went completely problem free. The

icT employees have done a fantastic job. Anyway, i find that fascinating

about the RDW: its icT-driven character and the active role it plays in

digitizing society.

future chAllenges

The further digitalisation of ‘automotive’ offers the RDW major

challenges. for instance, cars are increasingly computer controlled and

this requires the periodic vehicle inspection (PTi) to be amended. but

also the further rolling out of Eucaris (EUropean cAR and driving licence

information system), for which the RDW was in at the outset, is a fine job.

The RDW has a good reputation, both nationally and internationally. i will

continue to follow it with interest in the future.

32 | RDW | ong>Reflectingong> on 2011

At the wheel

Tineke Netelenbos has been the chair of the Supervisory Board of

the RDW since 2004. This position can be held for a maximum of eight

years, so she will take her leave as of 1 July 2012. With pain in her

heart: ‘The RDW is a fantastic organisation to work for, with extremely

committed employees.’ To honour her departure, we asked her for her

experiences ‘At the wheel’.

at the wheel

ong>Reflectingong> on 2011 | RDW | 33


course set

in 2011, the RDW determined the course of its

corporate social Responsibility policy. in 2012,

the RDW wants to realise a 5% cO 2 reduction in

its business operations when compared to 2011.

in reporting its corporate social Responsibility

policy, the RDW employs the guidelines of

the global Reporting initiative (gRi: www.

globalreporting.org). Another priority is

sustainable purchasing. in 2011, a baseline

measurement was carried out based on the

sustainability requirements of the ministry of

infrastructure and the Environment.

in this way, we can track progress in this area.

the rdw And co2

The RDW focuses on vehicles, safety and the

environment. The RDW monitors the environment

and the safety aspects of the Dutch vehicle fleet.

Within that framework, in 2011, the RDW made

vehicle data from the vehicle registration database

available to support the Dutch environmental

policy and for research into the cO 2 emissions

34 | RDW | ong>Reflectingong> on 2011

corporAte sociAl

responsibility

People expect effective service and meticulous accountability from

the RDW. This also includes corporate social responsibility.

After all, we are responsible for the consequences that our activities

and decisions have on people, the environment and society.

Energy efficiency, reuse and safety therefore have high priority.

concrete Actions in the AreA of

corporAte sociAl responsibility

in 2011 were:

• The RDW carried out a pilot into electric driving

and influencing behaviour related to cO2 The RDW cooperated in the mobility covenants

in groningen - Assen and Haaglanden

• The RDW made vehicle data from the vehicle

registration database available, to support the

environmental policy and for research into the

cO2 emissions of the Dutch vehicle fleet

of the Dutch vehicle fleet. Of course, RDW is not

only engaged in the environmental aspects of the

Dutch vehicle fleet, we also focus on cO 2 reduction

within our own organisation. in 2011, the total

cO 2 emission of RDW was 5,281 tonnes. This

represents a drop of 6% when compared to 2010.

‘Read more about this article online’

corporate social responsibility

sAfety first

safety is an important precondition for the

effective execution of our work. in 2011, the RDW

has addressed optimising safety throughout the

organisation. in some parts of the organisation, for

instance the RDW test centre in Lelystad (TcL), the

chance of operational risks is greater than in the

office. Therefore, important investments in safety

have been made there.

the benefit of video

conferencing

since 2010, the RDW employees in Zoetermeer,

groningen and Veendam can meet each other

using a new video conference system. This

resulted in a considerable increase in video

conferences in 2011. The experiences are positive.

And so are the results: video conferencing results

in more productive hours and also reduces

travelling costs and cO 2 emissions.

for instance, the test centre purchased a new

emergency vehicle in 2011, which can be used to

rapidly and effectively provide assistance in the

event of an emergency. in addition, new asphalt

has been laid on the test track, as the old asphalt

needed replacement after being in use for a long

time. When replacing the asphalt, sustainability

has of course been considered: the top layer of the

old asphalt has been 100% recycled.

ong>Reflectingong> on 2011 | RDW | 35


corporate social responsibility

dAtA AvAilAble to

the outside world

The RDW has decided to give the outside world

access to non-sensitive database data as ‘open

data’. This increases government transparency

and gives an economic stimulus due to the reuse

of data. in the past year, we have investigated

how we can provide access to these data and what

the effects would be. The result is an open-data

strategy, that anticipates the revision of the

Psi directive, the upcoming revision of the WOb

(government information (Public Access) Act and

the i-strategy of the Dutch government.

The ministry of infrastructure and the Environment

and other implementing bodies form a sounding

board for the RDW.

The RDW has a considerable amount of interesting

information: vehicle data, driving licence data

and inspection data. A proportion of our revenu

comes from making these data available to

information providers and other parties that

process them for the market. in addition, we

provide this information ourselves via www.rdw.nl.

This information is freely available for occasional

use. The developments around open data can

influence the manner in which the RDW makes this

information available, in particular to companies.

These data concern, among others, service,

topicality, degree of detail, technology and costs.

36 | RDW | ong>Reflectingong> on 2011

finAnces

2011 showed a good financial result. The RDW is keeping a close eye

on the unstable economic situation, but is well able to withstand it.

‘Read more about Annual Report online’

The financial information in this Annual Report relating to the 2011 financial year

was audited by Pricewaterhousecoopers on 19 march 2012. The full statutory

Annual Report, including the complete financial statements and the unqualified

audit certificate are available at http://jaarverslag.rdw.nl. The supervisory board

approved the statutory Annual Report during its meeting on 9 march 2011.

The supervisory board is accountable for its work to the minister of infrastructure

and the Environment. The report of the supervisory board is included as part of

the statutory Annual Report.

ong>Reflectingong> on 2011 | RDW | 37


AlAnce sheet operAting

stAtement

As At 31 december 2011 As At 31 december 2011

Assets bAlAnce As At 31 dec 2011 Balance as aT 31 Dec 2010

fixed Assets 44,314 49,187

current Assets 43,326 36,228

totAl Assets 87,640 85,415

liAbilities bAlAnce As At 31 dec 2011 Balance as aT 31 Dec 2010

reserves 43,579 44,325

provisions 15,948 11,942

current liAbilities 28,113 29,148

totAl liAbilities 87,640 85,415

(All Amounts Are in € 1,000s) (All Amounts Are in € 1,000s)

operAting income

operAting expenses

variable costs

staff costs

general costs

project costs

depreciation and amortisation

financial income and expenses

result from ordinAry

operAtions

finAnciAl income And expenses

interest income

interest charges

net result

realised 2011 Budgeted 2011 Realised 2010

38 | RDW | ong>Reflectingong> on 2011 ong>Reflectingong> on 2011 | RDW | 39

194,701

23,607

113,967

36,110

8,676

8,474

4,757

195,591

-890

172

-28

144

-746

186,455

25,183

110,927

34,757

5,990

10,099

0

186,956

-501

0

0

0

-501

188,450

24,949

106,997

32,498

8,783

10,547

4,199

187,973

478

98

-265

-167

311


employees

1,485 1,497

2011

2010

number of employees in people

As At 31 december

40 | RDW | ong>Reflectingong> on 2011

orgAnisAtion

External service provision can only be effective if the internal

organisation is correct. In 2011, the RDW worked hard on the IcT

infrastructure and the organisation around vehicle technology.

To help our employees do their work, in 2011 considerable attention

was given to safety, flexible working and strategic personnel policy.

1,343.5 1,362.5

2011

2010

number of employees in ftes

As At 31 december

distribution of employees in people 2011 2010

registration & information division 350 345

vehicle technology division 721 729

ict division 222 228

management and staff departments 192 195

‘Read this article online’

BEST EMPlOyER

organisation > employees

employees Joining And leAving

Absence due

to illness

Absence due to illness in 2011 was 4.5%.

That is the same as 2010. On average, an

employee reports ill 1.3 times per year.

in 2010, this was 1.6 times. The average

duration of absence was 12.7 calendar days,

an increase of 1.7 days when compared to

2010.

40 48

trAining costs (in euros) 2011 2010

total training costs 1,590,872 1,944,648

Average number of employees (in people) 1,487 1,515

Average per employee 1,070 1,284

training costs in % of the wage bill 1.8% 2.2%

ong>Reflectingong> on 2011 | RDW | 41


organisation > employees

belgiAn decorAtion

King Albert ii from belgium has honoured three

RDW employees for their contribution to European

collaboration. former deputy director Hans van

der bruggen was made an Officer in the Order

of Leopold ii. Our colleagues idske Dijkstra and

Herman grooters were both made Knights in the

Order of the crown. They received their awards

for their contribution to European collaboration.

As a result of their work for Eucaris (European

car and Driving Licence information system),

the exchange of vehicle and driving licence

information within Europe has increased markedly.

The award ceremony took place at the Dutch

embassy in brussels.

young civil

servAnt of

the yeAr

RDW employee Albert jan van Zwieten has won

the public award for young civil servant of the year

2011. The election was held in january 2011 for the

ninth time. in addition to the honour, it also gained

him a cheque for 1,000 Euros, to be used for a

training course at the management Academy.

42 | RDW | ong>Reflectingong> on 2011

‘Read this article online’

ANNIVERSARy fOR

DRIVINg lIcENcES

‘Read this article online’

VITAlITy PROgRAMME

STARTED

25 yEARS

organisation > internal organisation

internAl orgAnisAtion

new structure for

vehicle technology

The RDW is an organisation that is continually

changing as the world of mobility changes. The

aim is to stay ahead of the public, European and

global challenges in the area of vehicle technology,

and from that position to create new opportunities

for the RDW and for the Netherlands. To be able

to do this, in recent years, the organisational

structure of the vehicle technology division

has been amended. The V10 programme has

streamlined these changes.

This concerns: customer-oriented acting and

thinking, efficiency and operational excellence

and uniform responsibility for management and

employees.

portfolio simplifies

proJect choice

How do you distribute the budgets and available

people over the projects? A difficult job, certainly

when every year it seems that the number of

projects to be executed exceeds the available

capacity. it is inevitable that choices must be

made. The figures: every year, the RDW spends

35 million Euros on 80 projects. Together, these

projects require 200,000 man-hours.

Thanks to V10, the vehicle technology division

(VT) received a new main structure in 2010,

including a position for the new Knowledge and

information management (Kim) department. in

2011, the focus was on reforming the division’s

three main processes: PTi, individual inspection

and Vehicle Admission & surveillance. The

business Operations and innovation staff

department is part of the restructuring.

The division has been working in accordance with

the new procedure since 1 january 2012. in 2013,

the entire restructuring will be evaluated.

The Project Portfolio management expert group

has been established to get better insight of the

flow of projects and by doing so to be better able

to choose the right ones. This group, known as the

PPm expert group, selects the projects, identifies

the relationships and overlaps, and advises the

management team. The expert group consists

of representatives from all divisions and staff

departments.

‘Read this article online’

WORkINg AT HOME

ARRANgED IN THE cAO

ong>Reflectingong> on 2011 | RDW | 43


organisation > ict

ict

greAt performAnce

in the AreA of ict

The RDW has managed to replace the engine of a car

while it was moving. This metaphor is analogous to the

replacement of the entire computer system that was

completed at the end of 2011 after years of careful

preparation. The RDW replaced the mainframe by a

network of computers, the Winframe.

With a mainframe, all databases run on a single central

computer system. That is vulnerable and restricts

growth. it therefore had to be replaced to guarantee

continuity of service and to prepare for ongoing

digitizing. The RDW databases, with the vehicle

registration database being the most important one,

must be available 24/7. This made the replacement

complex.

in phases, all of the services were transferred and

at the end of December, the central database was

migrated. initially it was announced that the services of

the RDW would be unavailable for two days (28 and 29

December), but in practice, 95% of all of the services

were available again in just half a day. The icT Division

and the line departments have made a giant effort

and collaborated excellently with each other and the

customers.

44 | RDW | ong>Reflectingong> on 2011

the organisation > ict

ong>Reflectingong> on 2011 | RDW | 45


inspection centre Amsterdam

main Office at

Zoetermeer

inspection centre

Waddinxveen

inspection centre

schiedam

inspection centre

Zwijndrecht

inspection centre Rijen

inspection centre

Roosendaal

Test centre Lelystad

46 | RDW | ong>Reflectingong> on 2011

you cAn find

rdw here

The RDW currently has 21 establishments in 19

locations in the Netherlands

inspection centre Venlo

inspection centre Elsloo

inspection centre

Heerenveen

inspection centre

Nieuwegein

inspection centre

Arnhem

inspection centre Den bosch

inspection centre Veldhoven

icT, groningen

inspection

centre

groningen

R&i, Veendam

inspection centre Zwolle

RDW APK centre

The Netherlands

inspection centre

Almelo

rdw editoriAl boArd

Nathalie gruithuijzen and Annette Koemans

concept & design

7causes in collaboration with Eindeloos

copy

7causes in collaboration with chris bos

photogrAphy

fotogeniek pages 4, 7, 32

David van Hoorn pages 16, 19, 23, 36

you cAn request copies of

this AnnuAl report from:

RDW

Postbus 777

2700 AT Zoetermeer

Telephone: + 31 598 39 33 30

(€ 0.10 per minute in the Netherlands)

you cAn Also inspect And downloAd

All of the informAtion on

http://jaarverslag2011.rdw.nl

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