Driven by sense
Cybercom in a minute 1
Cybercom – Driven by sense
Embedded systems 6
Portals & mobile solutions 8
E-commerce & billing 10
Telecom management & networks 1
Case – Sony Ericsson 16
Case – Tele 18
Cybercom is an experienced, innovative partner for
customers’ new-product and business-process devel-
opments. Its focus is on:
• Telecom management and networks.
• Portals and mobile solutions.
• E-commerce and billing.
• Embedded systems.
Cybercom är ett högteknologisk IT-
konsultföretag inom telekom och
Genom lång erfarenhet och speciali-
serad kompetens gör Cybercom rätt
teknikval för kommersiell lönsamhet
Cybercom är en erfaren och advancements innovativ partner are till high. kunTechnology
Kundernas must be krav på teknisk utveckling är hög. Tekniken
ders utvecklande av nya produkter on the och leading affärsprocesser.
edge of development ska ligga and i framkanten must av utvecklingen och möjliggöra
Fokus ligger på:
• Telekom management och profitable. nätverk Cybercom’s solutions Cybercoms contribute lösningar to bidrar till att kunderna på bästa
• Portaler och mobila lösningar enabling its customers to meet sätt market kan expecta- möta marknadens förväntningar.
• E-commerce och billing
• Inbyggda system
Cybercom is a leading IT consulting company within
telecom and selected technologies. It is an emerging
company with global operations. Thanks to its special-
ist competence and extensive experience, Cybercom can
select the right technologies that enable commercial
profitability for its customers.
Cybercom’s commitments range from small
projects to large turnkey projects. Its projects
include consultancy, systems development, integra-
tion, and offshoring.
Right now, customers’ demands on technology
Cybercom Cybercom erbjuder turns ett over omfattande nearly SEK utbud 500 million av
IT-tjänster and employs till teleoperatörer, about 430 tillverkare persons in av its offices
utrustning in Denmark, och innehållsproducenter. Norway, Singapore, Detta Sweden, and
utbud the omfattar UK. Our konsultverksamhet, customers are mostly system- leading,
utveckling high-tech, och integration.
international companies that are
market leaders in their industries. Cybercom
Cybercom shares omsätter are quoted knappt on the 500 Stockholm miljoner kronor stock och
har ca exchange. 430 medarbetare med kontor i Sverige, Dan-
mark, Norge, Singapore och Storbritannien. Kunderna
är framförallt internationella teknikledande företag
med marknadsledande positioner.
enable new services, while being nya commercially
tjänster men samtidigt vara kommersiellt lönsam.
tions in the best way possible.
Cybercom gör det möjligt.
CYBERCOM – DRIVEN BY SENSE
– Driven by sense
Our concept of making technology commercially
lucrative for our customers drives our own develop-
ment. Our slogan – Driven by sense – captures our
intention to create future solutions for our custo-
mers through leading technological expertise in
combination with sharp business sense.
Customers in focus
Technology no longer solely drives the market; customers are
now in focus. Market and user perspectives increasingly push
this trend. That’s why more than ever before, we must
understand what various users want and then work actively
to develop the desired solutions.
Right now, we help companies develop mobile solutions
for their operations – to facilitate more competitive,
innovative, flexible working processes. We help them create
solutions so they can really benefit from the freedom and
advantages that mobility provides.
Concentrating on telecom
Our efforts to focus Cybercom’s operations have strength-
ened the company. Today, we are a homogeneous company
concentrated on telecom and selected technologies. We
reviewed our offerings and have focused on growth within
our niche, e.g., by acquiring companies and operations that
are aligned with our strategy. We have extended our
international presence and added new, key customers.
Besides acquisitions, we have also recruited valuable
expertise in our operations areas, entered important
partnership agreements with leading suppliers, and built
partnerships with companies providing offshore operations.
These efforts have further strengthened our position.
Growth is the target
Since our concentration on telecom was launched in 2000,
we have succeeded in developing a SEK 60 million business
into a SEK 360 million business – a 500% increase. We also
focused on international growth and the proportion of
international projects increased substantially in 2005. Our
customers, mostly multinational players, acknowledge our
capabilities through projects and close partnerships that
require us to follow them around the globe.
Going forward optimistically
As a niche player in the telecom industry, with better growth
than the overall industry and with a growing share of
international customer projects, we have very good prospects
for future successes in telecom. Having valuable framework
agreements (master contracts) with our major customers also
proves that they chose to prioritise us for future partnership.
Cybercom – Driven by sense
The challenge for us is to manage technology in a way so that
it’s commercially lucrative. And achievement of this isn’t just
an issue of technology. Cybercom’s employees constitute its
primary source of profitability and success. Achievement of
our vision occurs via employees’ opportunities to realise their
personal and professional visions. Openness, involvement,
and the desire to develop strengthen and drive all who work
at Cybercom. Technology leads our customers to many forks
in the road, and we must have experiences, sensitivities, and
abilities to put ourselves in people’s and companies’ realities
to select the right route. This is something Cybercom can
offer. Our strength is the ability to balance cutting-edge
technologies and commercial profitability.
Welcome to Cybercom!
President and CEO
” We follow our customers
around the globe,
in close partnership.”
CYBERCOM – DRIVEN BY SENSE 3
Cybercom operates in the international telecom market and
does business with many leading, global, technology compa-
nies. Its largest customers are mobile device manufacturers
and systems suppliers; it also serves mobile and fixed network
Cybercom provides the telecom industry with technologies for
handsets and networks. Thanks to solid telecom expertise,
Cybercom can also offer unique technology solutions to
companies outside the telecom industry. Cybercom holds a
strong market position. And within its core areas, the company
is currently positioned either as an industry leader or as a
strong player within a special niche.
Telecom increasingly broadens
Telecom’s demarcations are successively fading. Telephony,
data traffic, and TV are fully merging. More and more
operators are offering package solutions so that consumers
can get everything from one supplier, i.e., triple play
packages. And quadruple play is a new trend on the horizon;
it expands triple play by including mobile telephony in the
Operators still draw revenue from voice traffic and SMS,
but these streams are steadily diminishing. As a result, a
greater number of operators’ future revenue streams will
come from other types of content services or digital media.
Increased service offerings on the telecom market create
need for new business models and payment functions, these
are (1) consumers must be able to easily pay for services and
(2) content suppliers and telecom operators must get paid.
New payment solutions are being developed, and Cybercom
participates in this development
Major customers and fewer suppliers
Several large companies dominate the telecom market. To
control costs, they have reduced the number of subcontractors.
They’ve gone from contracting with hundreds of suppliers to
signing master contracts with 10 to 20 selected suppliers. These
contracts mean that relations become long term and require-
ments of the selected suppliers are high. Size, niche offerings,
and international presence are critical factors for success of a
consulting company. Cybercom fits this profile, because it has
invested in specialisation and increased its international
customer projects during the past years. We have key master
contracts with market-leading, multinational players. Our
customers primarily operate in the telecom industry and we have
key customers in other industries. Some of our major customers
are: ASSA ABLOY, Ericsson, Millicom, Nokia, Reuters, Sony
Ericsson, Tele2, Telenor, and TeliaSonera.
Positive market climate
In the near term, steady and stable growth is expected on the
telecom market. The market went through enormous
changes during the past decades. Mobile device usage
increased – driven by increased competition and more mobile
services ranging from e-mail and music to positioning and
film. The positive telecom market climate is particularly notice-
able among international operators that are now investing in
new areas and in services development. Telecom industry
companies are demonstrating investment appetite and once
again, the focus is on expansion and grabbing market shares.
Demand for Cybercom’s services within telecom skyrock-
eted during the past years – particularly for its embedded
systems expertise and its competence in the entire e-
commerce supply chain, which Cybercom offers unparalleled
capabilities when it comes to billing and portals with mobile
Cybercom is driven by the need to help customers create results
using IT. With its strong grounding in the latest technologies,
Cybercom specialises in contributing to commercial growth
within the enterprises of technology leaders. Through access to
the latest technologies, Cybercom’s customers can take
advantage of new business opportunities. Cybercom is on the
leading edge when it comes to technologies such as Java, .Net,
WebSphere, Oracle, J2EE, and Akamai’s solutions. Its consult-
ants have renowned knowledge in these technologies, which
exist to improving customers’ operations, support businesses,
and making everyday life easier.
Cybercom is a specialised IT consultancy that targets mobile solutions.
The services are primarily for telecom industry players and key
customers in other industries. Cybercom’s offering has four parts:
telecom management and networks; embedded systems; portals and
mobile solutions; and e-commerce and billing. Cybercom’s commit-
ments range from small projects to comprehensive turnkey projects
6 EMBEDDED xxxxxxxx SYSTEMS
Thanks to commercial 3G-technology breakthroughs,
doors opened to many new usage areas. New prod-
uct and service launches are skyrocketing. Cybercom
develops and builds applications and communication
software for mobile devices, network simulators, and
communication equipment within the embedded sys-
– is key to a winning solution
Highly sophisticated expertise is needed to develop embed-
ded systems. We offer our customers skilled, devoted,
creative engineers with comprehensive knowledge in
embedded systems development and real-time technology.
Cybercom’s consultants know how products and systems
will be used. We design technical solutions and develop
software for various functions in mobile devices. Cybercom also
participates in device management (DM) standardisation. DM
deals with workflow and technical solutions among terminal
manufacturers, operators, and distributors. The intention is to
facilitate, for example, easier software updates, configurations,
diagnostics, and back-ups/restores for mobile device users.
Testing and verification
Production cycles are short within the telecom industry.
Quickly providing the market with new mobile device models
that have many new, improved functions is critical to business.
The importance of mobile platform testing and verification,
and advanced functions increases at the same rate. Cybercom
has extensive mobile-terminal testing and verification
experience, and has an established outsourcing concept for
efficient, quality-assured system testing. Cybercom has
always prioritised testing during development projects and
has integrated its experiences into testing models. In close co-
operation with customers, Cybercom set up testing houses
that are run by skilled Cybercom project managers. That way,
Cybercom can offer competitive projects (that are comparable
to projects in low-cost countries) with local presence. And this
is something that many enterprises value.
Support systems for embedded systems form an increasingly
important area, which is often called device management.
Cybercom developed a solution for many mobile phone
manufacturers. The solution enables fast, secure software
updates in mobile phones over the Internet (OTI) or over the air
(OTA). Updating occurs via the mobile phone manufacturers’
web portals or via retailers in repair centres. Directly updating
software 24/7, rather than shipping mobile phones to the
factory and back, enables a smooth, cost-effective solution.
Mobile phone software and setting updates might be
necessary during new product-line testing; operator testing of
various settings, switching
phones to operator-
neutral phones, and
during upgrading of a
phone to a newer model.
Partners in the entire chain
Cybercom’s vast experience, combined with top-notch
specialist know-how, enables the company to be a total
supplier during all development phases. Cybercom’s
capabilities cover technical expertise, mentorship, technical
project management, software development, real-time
methodology, and training.
” Embedded system development
demands specific capabilities.”
PORTALS & MOBILE SOLUTIONS
Mobility trends occur at lightning speed. Mobile phones
and devices often constitute an integrated part of the
enterprise’s business system. The standardisation trend
for operating systems and communication methods
facilitates creation of innovative solutions that parallel
Portals now enable the creation of mobile relations, i.e.,
meeting points such as service and commerce sites. A portal
integrates information from internal and external sources and
constitutes an increasingly important channel for enabling
companies to reach customers and communicate with them,
24/7 and worldwide. Portals and their accompanying technolo-
gies create cost-effective solutions for achieving business
benefits and returns on earlier technology investments.
A portal solution enables customers to connect their web
sites with their other systems. Consequently, information and
logic in existing systems can be reused, with a joint platform as
Mobility and business processes
Cybercom run and develop portals for many international
companies. Thanks to many years of experience, our customers
can get help with creating new digital services and offerings
that are conveyed via OTI or OTA. Business systems can be
mobile and accessible via the general packet radio service
(GPRS) or 3G and can save enormous amounts of time.
Opportunities for companies’ employees, customers, and
suppliers quickly improve because of high user friendliness, and
mobility and portals become working tools. Companies achieve
business benefit and cost savings by integrating applications,
documents, and Internet services into one portal. Business
processes are automated, which ensures quality input and
output and streamlines operations. A portal’s value, functional-
ity, and scope can be expanded by integrating mobile solutions
and adapting the portal for handheld devices and mobile
phones. The portal’s content can thus be delivered via several
channels to many systems.
Today, market and user perspectives increasingly drive mobile
solution development. Consumers quickly adopt new services
for business and pleasure, and more commercially feasible
services are being successively created within the mobility area.
Mobile solutions quickly provide enterprises with many
benefits such as shorter lead times, less duplicate work, faster
invoicing, enhanced service, fewer errors and perhaps most
important – increased competitiveness.
Cybercom offer total solutions that consist of knowledge,
improved products, and peripheral services for these products.
The solutions are based on systems from world-leading partners
such as IBM, Microsoft, and Akamai.
tive – through exceptional
service and efficiency
E-COMMERCE & BILLING
Cybercom deliver systems for the entire, value chain – from
e-commerce systems development to total billing solutions.
The company also develops specific billing modules for tele-
com operators – besides e-commerce-related billing solutions
E-commerce offers big opportunities
The e-commerce supply chain constitutes an area that has
quickly developed and matured in recent years. Cybercom is
an established e-commerce supplier that covers all business
processes in the value chain. Establishing e-commerce
systems puts heavy demands on expertise that’s necessary for
understanding customers’ business processes. Cybercom
helps companies integrate e-commerce and digital communi-
cation with their business support systems, which facilitates
enormous cost efficiency. Decreasing return-on-investment
time directly parallels the pace at which transaction volumes
Companies can offer local campaigns while quality-
assuring data and protecting a uniform brand worldwide –
thanks to centralised business systems. Scaleable solutions are
needed today – solutions that manage language support,
local contracts, global customers, and national exceptions.
Good, standard e-commerce systems are available, but they
must be adapted and implemented to meet companies’
A high degree of system integration and excellent input-
output control are important for successful e-commerce
projects. The quality of key data can be ensured, and costs can
be cut, by automating many processes. Cybercom co-operate
with key partners when it comes to e-commerce and thus has
the collective experience of various suppliers.
Billing and customer care
Requirements increase at the same pace that telecom operators
launch new services – requirements for being able to register
and analyse data flows and the millions of transactions that
occur daily in telecom networks. User transactions must be
transformed into business transactions for which suppliers can
Efficient systems are necessary for being able to check large
data flows within a telecom operators’ network – so that
revenue opportunities are not lost. Compiling and presenting
all data as meaningful, usable information demands intensive
operations know-how. Huge need for flexible systems, which
can quickly and easily manage price changes and discounts,
makes billing a strategic area for all telecom operators.
Enormous investments are made, and potential for
operations development and savings is large.
By leveraging its vast telecom and billing-system develop-
ment capabilities, Cybercom can offer sterling knowledge
about billing solutions. A growing area within billing deals with
replacing or upgrading existing systems and adapting them for
future business processes. These services cover process and
architecture design, product and service consolidation, and
integration, among other things. Cybercom can also take care
of the entire billing process, which telecom operators outsource
Cybercom work with billing and follow-up strategies, solutions,
and technologies. The company deliver payment solutions to
telecom operators – specific solutions for various services and
target groups. In addition, we offer a concept and tool for
revenue assurance, which enables operators to maximise and get
control of revenue streams in the billing chain.
Today, many operators lose considerable revenue because
network properties/settings and customers’ invoicing profiles
don’t match each other. Cybercom help operators to identify
possible revenue leaks and include them in the billing process.
Cybercom also offer solutions that manage customer
registration and invoicing for players that offer wireless local
area networks (WLANs). Today, WLANs are a strong comple-
ment to 3G and offer high transmission speed for wireless
broadband; they are installed at airports and in cafés, hotels,
conference facilities, and shopping malls.
Enterprise service bus (ESB) and serviceoriented
architecture (SOA) integration
Cybercom has extensive experience with integration
solutions. With our customers, we work on integration
architectures and implementation of integration platforms.
The company works with various standard, enterprise service
bus (ESB) products, such as those from BEA, Sonic, IBM, and
Open Source. In recent years, the ESB has developed into a
strong alternative for customers with complex IT systems –
within the billing, customer care, and e-commerce areas.
Right now, these customers have many systems with point-to-
point communication or with integration platforms that
demand implementation changes during the introduction of
new business requirements.
Lately, a configuration-controlled framework has become an
alternative that is created with service-oriented architecture
(SOA) and ESB structures. The intention is to build an integration
platform with service-oriented business logic – to maintain loose
links between systems. ESB architecture offers standard formats,
such as XML, for message handling and for conversion of
services between various formats from the transmitting system
to the receiving system. ESB architecture also offers support for
many processes, such as publishing and subscription for
information. The ESB offers central security management,
monitoring, validation, and error detection and correction of
messages from transmitting and receiving systems.
The greatest business benefits from using the ESB are
primarily fast introduction of business requirements and
opportunities to more efficiently respond to complex business
demands. This can be achieved while cutting IT costs.
TELECOM MANAGEMENT & NETWORKS
Cybercom is a leading supplier of services within telecom
management and networks. Cybercom offers expertise,
guidance, and services to telecom operators, service
providers, and content providers.
Cybercom’s renowned consultants deliver world-class telecom
services and help international customers around the globe to
develop their business operations and to increase their
profitability by using the latest technology.
Through close co-operation and understanding of
customers’ operations, Cybercom can deliver customised
solutions and consulting services. Cybercom also contributes
expertise on various telecommunication technologies and
experienced-based views on current and future trends.
Experience from more than 100
Cybercom is a leading supplier that has extensive experience in
working with comprehensive telecom projects on the world’s most
sophisticated, deregulated markets. The company’s track record
covers more than 100 major international projects.
By working with strategies for operators’ businesses,
technologies and organisations, Cybercom contributes key
competence in central decision-making processes. Cybercom puts
concepts and strategies into practice during implementation of
these technology shifts and operation changes. Through this
practical work, we can also provide leading guidance within our
customers’ operations. In the telecom management and networks
areas, Cybercom focuses on telecommunication, and this clarity
helps us to win trust from operators and leading suppliers.
Technology and innovation
Through many experiences with various technologies,
Cybercom’s consultants can help customers through various
technology shifts within mobile and fixed broadband communi-
cation. Cybercom help customers develop technical strategies
for new technologies and then helps them implement the
strategies by specifying, procuring, and verifying selected
Cybercom help operators and suppliers to design and optimise
network solutions for various types of access networks, e.g.,
GSM, 3G, and WiMAX. We understand the characteristics that
differentiate various technologies, and we can thus review and
optimise existing solutions and design new solutions – thanks
to our across-the-board experiences from various markets and
Today, Cybercom works globally by carrying out projects
that are intended to create and improve operators’ network
quality and to strengthen capital and cost effectiveness.
Cybercom participates in business development processes by
assisting customers in developing and launching new services,
in evaluating their potential, and in participating in preparatory
by exploiting owth– new technologies
work. Innovative business solutions must be quickly developed
while they have strategic significance. Cybercom can ensure
that a technology investment in a new project will pay for itself
in a short time by developing a robust business plan first.
Far-sighted telecom operators adopted a strategy to use IP as
the foundation of their networks. This leads to the introduction
of new cost-effective platforms for execution of services. IP-
based service platforms are purchased and put into operation.
Services are then migrated and upgraded from older technolo-
gies. The same services and service platforms are used and
accessed – regardless of access technology. Cybercom help
operators with requirements specifications, procurement,
configuration, operation start-up, and services and platforms
Business support systems
The telecom industry changes quickly. Streamlining and cost
optimisation of business and operational support systems are
difficult but necessary so that operators maintain profitability.
Major operators often have many resource-consuming legacy
systems to maintain – systems that are difficult to replace.
Cybercom specify system requirements and procures new
systems within, for example, billing and customer care. We help
customers implement development and migration projects that
lead to streamlined business processes.
Cybercom’s undertakings cover everything from analysis, guidance, and
deliveries within special technologies and operations areas to compre-
hensive turnkey projects and management of developed solutions and
” The right technology
choices in commercial
Rock-solid knowledge of supporting technologies forms the
foundation for being able to select, implement, and build the
best solutions. With specialist knowledge of past, present,
and future technologies, Cybercom can aid customers in
finding new business opportunities and can facilitate the right
choices during commercial growth phases. Cybercom is on
the leading edge when it comes to key technologies such as
Java, .Net, WebSphere, Oracle, J2EE, and Akamai’s solutions.
Understanding customers’ business operations is a
prerequisite for enabling consultants
to contribute their skills and to
function as key partners for their
clients. The combination of
technology know-how and
understanding of customers’
operations ensures that Cybercom can balance new
technologies and commercial feasibility for its customers.
Application management (AM)
Cybercom’s AM concept focuses on all key business processes
that are needed to get maximum benefit from an application
– from business development and management to technical
support. Its structured AM process ensures contracted service
levels and thus enables predictable costs.
Through AM, Cybercom can maintain and further develop
IT systems in operation. The concept defines responsibilities,
activities, and costs for system or application support,
development, and operation. Its AM services can cover
”home-grown” and third-party applications. Cybercom has
AM projects with several multinational customers.
Cybercom has comprehensive project capabilities for
delivering successful, total solutions. Our consultants know
the entire chain inside out – from analyses, specifications, and
programming to launch, operation, and support. Depending
on customers’ wishes and proposed action plans, Cybercom
take on all or parts of a project.
Cybercom run projects independently of suppliers and just
focuses on what’s best for customers. The company has close,
long-term relations with many leading system suppliers and
uses their products when they can be effective components in
new systems. To ensure that all requirements are fulfilled,
Cybercom use advanced tools and methods for system
development, project management, and testing.
The IT market is becoming increasingly more global. Multina-
tional companies seek partners that can support operations
via outsourcing and global sourcing. Major projects unavoid-
ably lead to the question of whether they should be managed
locally or moved to low-cost countries – nearshore or offshore.
Key factors that weigh into the choice of partners are
primarily price, efficiency, and technical expertise. During a
10-year period, Cybercom has carefully evaluated collective
experiences from outsourcing and has developed an offering
that responds to outsourcing requirements. We have several
outsourcing assignments that involve major customers’
Cybercom offers bestshoring – a way to optimise solutions
within outsourcing and to select the best option, i.e., onshore,
nearshore, or offshore. For bestshoring, Cybercom’s project
management works locally, close to the customer, and it puts
together and manages a team that carries out development,
implementation, testing or administration at the best,
customer-selected geographic site. For projects that demand
daily flexibility, it’s natural and often more cost effective to be
physically near the customer. For projects that have reached
maturity and perhaps apply standardised processes, geo-
graphic presence isn’t equally as important, and project
implementation can be moved to another country if the
advantages outweigh the disadvantages.
Depending on customers’ needs, Cybercom take on various
bestshoring roles. Central aspects of bestshoring include 24/7
availability, increased productivity, high quality, and cost
savings, with focus on core operations and business
development. Mature and standardised processes for the
entire chain – from development and testing to administra-
tion and support. Cybercom manage such projects in
Sweden, the Baltics or in India.
16 CASE – SONY ERICSSON
Leading telecommunication solutions and proven
maintenance technology puts Sony Ericsson’s products
on the cutting edge of technology development. In
2005, Sony Ericsson launched an updating service,
which ensures that mobile phones always have the
latest software. The service occurs easily via firmware
over the air (FOTA). Sony Ericsson commissioned
Cybercom to develop the solution.
The next mobile generation is already here, with more refined
phones that offer more intelligent functions, user-friendly pro-
grams, and opportunities for personal profiling. Better, more
attractive, and increasingly more diversified models are
continuously launched on a global market with growing
demand. Mobile phones are no longer just phones. They are
users’ personal tools – high-tech Jacks/Jills of all trades. The
production pace is incredibly fast on the hot telecom market,
and the manufactured products are very complex. Focus has
switched from hardware and components to software and
functions. The importance of device management increases at
the same pace, i.e., managing every aspect of a mobile
solution, such as updating, service, and maintenance – with
characteristics that yield administrative effects such as OTA
(over the air) updating.
A smoother, more intelligent solution
Mobile phone software updates used to be made over retailers’
counters or from PCs connected to the Internet. This put cost
and time burdens on users and suppliers. With the new
solution, Sony Ericsson can offer updates via technology called
firmware over the air (FOTA).
Sony Ericsson is one player that quickly established itself as
an attractive, innovative brand in the mobile phone industry.
When Sony Ericsson launches new functions for one model, its
customers can immediately download them.
An operator can, for example, send information when new
mobile phone software is available and then display a question
about updating – push technology – exactly the same way that
a PC user receives queries about updating software, e.g., a
Windows update for a PC. Users can send queries via phone
menus on whether a newer version is available for download-
ing – pull technology. Regardless of the type of update, it
occurs smoothly and securely, without risk of losing users’
personal content. They get the latest software, and the solution
confirms that the phone is updated. The service is available
Many benefits, major savings
Simple updating and early error detection and correction are
crucial in the life cycles of modern phone models with increas-
ingly sophisticated software. An attractive Sony Ericsson
customer service consists of continuously providing users with
improved software and constant access to the latest versions
for phones. Operators can also draw attention to improve-
ments for their subscribers. In addition, with an automatic
updating flow, huge costs savings are realised through
reduced manual handling and burdens on customer service.
Cybercom can offer comprehensive device management
expertise by bringing together its far-reaching experience
from developing mobile solutions, embedded systems, and
mobile phones with its experience from developing business
support systems. Customers appreciate this. For example,
Sony Ericsson, Nokia, and BenQ (formerly Siemens) commis-
sioned Cybercom to lead a joint project called the Open
Mobile Service Interface Forum for device management
CASE – SONY ERICSSON 17
18 CASE – TELE
in pricing mobile
services at Tele2
Cybercom assisted Tele2 in a project for develop-
ing a flexible, mobile data-services pricing solution.
Volume-based mobile data-services pricing quickly
became outdated because of continuing GPRS and
3G developments. For the first time, Tele2’s new
platform enables easy identification and differen-
tiation of content that flows through the network
and of individualised services. This, in turn, enables
content-based charging (CBC).
Tele2 is Europe’s leading alternative telecom operator that
heavily concentrates on meeting consumers needs for new,
fairly priced services. To realise its advertising payoff (”small
bills”) requires more advanced technology and more efficient
operations that keep up with network traffic and services
expansion through GPRS and 3G. The developed platform
enables enormous mobile data-services pricing flexibility so
the price can be linked to the values of separate services and
not just to the size of data volumes in required transmission.
Cybercom helped Tele2 implement CBC in Tele2’s platforms
and operations. The project involved everything from
requirements specifications and procurement to integration,
verification, and launch. Cybercom worked as a part of Tele2’s
organisation and contributed expert and project management
Because this project introduces and integrates new technol-
ogy and functions in an operator’s existing operation, the
project was forced to solve many of the problems resulting
from the creation of a totally new (for the industry) solution.
The project also designed new operations processes that were
required to make Tele2 more efficient and more able to
deliver, with greater flexibility, new offerings to its customers.
” Price is linked to values
of separate services.”
CASE – TELE 19
Cybercom’s own offices
Co-operation partners and projects
A global market
Cybercom’s customers are primarily market-leading
We run projects worldwide, mostly in northern Europe,
Asia and Africa. Our offices are in Denmark, Norway,
Singapore, Sweden, and the UK. We work closely with
renowned IT companies in India and the Baltics.
103 93 Stockholm
Tel: +46 (0) 8 578 646 00
Fax: +46 (0) 8 578 646 10
211 22 Malmö
Tel: +46 (0) 40 691 96 00
Fax: +46 (0) 40 691 96 96
583 30 Linköping
Tel: +46 (0) 13 21 06 50
Fax: +46 (0) 13 21 35 78
852 30 Sundsvall
Tel: +46 (0) 60 17 40 50
Fax: +46 (0) 60 17 40 57
Cybercom Group UK
London EC2V 6BT
Tel: +44 (0) 20 7796 4700
Fax: +44 (0) 20 7796 4701
Tel: +45 (0) 70 42 42 70
Fax: +45 (0) 70 42 42 72
Tel: +47 (0) 982 99 600
Fax: +47 (0) 983 99 600
4 Shenton Way
#14-03 SGX Centre 2
Tel: +65 (0) 6536 2780
Fax: +65 (0) 6536 2781
Content and production: Cybercom in co-operation with Hallvarsson & Halvarsson. Concept: Grey Stockholm.
Translation: American Writing & Editing AB. Photos: Håkan Flank. Repro and printing: Edita.
Group • Box 7574 • 103 93 Stockholm, Sweden
+46 8 578 646 00 • www.cybercomgroup.com