BUSINESS - Go Connect CRM for Panasonic
BUSINESS - Go Connect CRM for Panasonic
BUSINESS - Go Connect CRM for Panasonic
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MONDAGO<br />
GO CONNECT FOR PANASONIC<br />
Bridge the gap between<br />
telephone system and<br />
your customer records<br />
with <strong>Go</strong> <strong>Connect</strong> <strong>for</strong><br />
<strong>Panasonic</strong><br />
<strong>Go</strong> <strong>Connect</strong><br />
<strong>Go</strong> <strong>Connect</strong> is a powerful unifi ed communication<br />
software suite which allows users a high level of<br />
integration, communication and collaboration with<br />
both their <strong>Panasonic</strong> phone systems and their<br />
internal business systems. <strong>Go</strong> <strong>Connect</strong> products<br />
allow <strong>for</strong> <strong>Panasonic</strong> end users to work more<br />
collaboratively and collectively - always having the<br />
caller in<strong>for</strong>mation they need available quickly and<br />
effi ciently. The <strong>Go</strong> <strong>Connect</strong> products suite is not<br />
only cost eff ective but also very easy to maintain<br />
and even easier to install.<br />
The solution consists of two license types allowing<br />
end users to get the maximum benefi t depending<br />
on their specifi c requirements:<br />
• <strong>Go</strong> <strong>Connect</strong> Express<br />
• <strong>Go</strong> <strong>Connect</strong> <strong>CRM</strong><br />
<strong>BUSINESS</strong><br />
Solutions Software
<strong>Go</strong> <strong>Connect</strong> <strong>for</strong> <strong>Panasonic</strong> <strong>BUSINESS</strong><br />
Solutions Software<br />
At a Glance:<br />
Mondago offer a range of products:<br />
<strong>Go</strong> <strong>Connect</strong> <strong>CRM</strong><br />
With <strong>Go</strong> <strong>Connect</strong> <strong>CRM</strong> <strong>for</strong> <strong>Panasonic</strong>,<br />
every employee’s productivity is<br />
increased. For instance, the caller’s<br />
phone number and other relevant<br />
data can be shown on screen be<strong>for</strong>e<br />
the call is answered. Telephone<br />
numbers <strong>for</strong> contacts can also be<br />
searched and dialed directly from<br />
within the <strong>CRM</strong> application.<br />
Other powerful features include:<br />
Dialing from <strong>CRM</strong> database, Address<br />
Book, Call History, Web Services,<br />
Screen Pops, Real Time Presence,<br />
Instant Messaging and <strong>Go</strong>ogle<br />
Places.<br />
<strong>Go</strong> <strong>Connect</strong> Express<br />
<strong>Go</strong> <strong>Connect</strong> Express <strong>for</strong> <strong>Panasonic</strong><br />
is a lower cost version of <strong>Go</strong><br />
<strong>Connect</strong> <strong>CRM</strong> supporting all the<br />
main features of <strong>Go</strong> <strong>Connect</strong> <strong>CRM</strong><br />
(desktop call control, presence,<br />
messaging, dialling, integration with<br />
Outlook, Lotus Notes and <strong>Go</strong>ogle<br />
Places) except <strong>for</strong> integration to the<br />
many <strong>CRM</strong> and database systems<br />
supported by <strong>Go</strong> <strong>Connect</strong> <strong>CRM</strong>.<br />
<strong>Go</strong> Site<br />
For customers who have <strong>Panasonic</strong><br />
telephone systems at multiple sites,<br />
<strong>Go</strong> Site allows users to operate from<br />
a single server, providing enterprisewide<br />
presence and messaging.<br />
Other powerful features include:<br />
Address Book <br />
Call History <br />
Web Services <br />
TAPI Dialing <br />
<strong>Go</strong>ogle Places Integration <br />
<strong>Go</strong> <strong>Connect</strong> <strong>CRM</strong> Product Overview<br />
<strong>Go</strong> <strong>Connect</strong> <strong>CRM</strong> <strong>for</strong> <strong>Panasonic</strong> is a powerful business productivity<br />
CTI tool that allows businesses to benefit by providing an easy and<br />
af<strong>for</strong>dable way to link their Customer Relationship Management<br />
(<strong>CRM</strong>) database application with their <strong>Panasonic</strong> business<br />
telephone system.<br />
The following <strong>CRM</strong>s are supported.<br />
Database Integrations Express <strong>CRM</strong> Version<br />
ACT! x 2008 - 2012<br />
eGroupware x 1.0 - 1.8<br />
<strong>Go</strong>ldMine x 5.5 – 9<br />
LDAP x N/A<br />
Lotus Notes 7 – 8.5<br />
Maximizer x 9 – 11<br />
Microsoft Access x 2000 – 2010<br />
Microsoft Dynamics <strong>CRM</strong> x 3, 4 & 2011<br />
Microsoft Dynamics NAV x 4 - 5<br />
Microsoft Outlook 32bit 2000 – 2010<br />
Microsoft Outlook 64bit 2010<br />
National Directories x <br />
Eniro (Sweden), Tel.<br />
Search (Switzerland)<br />
Infobel (Belgium)<br />
NetSuite x 11<br />
Sage 50 US Edition x 2012<br />
Sage <strong>CRM</strong> x 7<br />
Sage 50 UK edition x 2008 - 2012<br />
Sage SalesLogix x 7.2 - 7.5<br />
Sales<strong>for</strong>ce x Enterprise<br />
Sugar <strong>CRM</strong> x 5.0 - 6.0<br />
SuperOffice x 6.1 - 7<br />
vtiger x 5, On Demand<br />
Zoho x 4<br />
A full list of supported applications can be found at www.<br />
goconnectcrm.com. Other databases can be supported on a<br />
custom basis. Please contact Mondago or your local <strong>Panasonic</strong><br />
representative <strong>for</strong> further in<strong>for</strong>mation.<br />
Screen Popping<br />
Instant Messaging<br />
Call Control<br />
Security Policies<br />
Real Time Presence<br />
<strong>Go</strong> Site<br />
<strong>Go</strong> Site extends a <strong>Go</strong> <strong>Connect</strong> installation by connecting up to 10 Communication Plat<strong>for</strong>ms simultaneously.<br />
Communications Plat<strong>for</strong>ms can be located in multiple countries and in multiple time zones and with multiple<br />
user selectable languages. By adding direct dial numbers, users can intuitively ring other office branches even<br />
when no private network is present.
<strong>Go</strong> <strong>Connect</strong> <strong>for</strong> <strong>Panasonic</strong> <strong>BUSINESS</strong><br />
Solutions Software<br />
Site 1 <strong>Panasonic</strong><br />
Communications<br />
Plat<strong>for</strong>m<br />
GO <strong>Connect</strong><br />
<strong>CRM</strong> server<br />
Telephone User’s PC<br />
Product Ordering In<strong>for</strong>mation<br />
Part Number Product<br />
3Mo-<strong>Go</strong><strong>Connect</strong>N <strong>Go</strong> <strong>Connect</strong> <strong>CRM</strong> <strong>for</strong> N users (N= 1, 5, 10, 20, 40, 128)<br />
3Mo-GCExpress <strong>Go</strong> <strong>Connect</strong> Express <strong>for</strong> N users (N= 5, 10, 20, 40, 128)<br />
Support and Services<br />
WAN<br />
User’s PC<br />
3Mo-<strong>Go</strong>-Site Additional PBX site license (License required per additional site (PBX)<br />
Site 2 <strong>Panasonic</strong><br />
Communications<br />
Plat<strong>for</strong>m<br />
Telephone<br />
Pricing In<strong>for</strong>mation<br />
For pricing in<strong>for</strong>mation on <strong>Go</strong> Gateway and <strong>Go</strong> Site, please contact your local <strong>Panasonic</strong> reseller.<br />
Latest software versions<br />
<strong>Go</strong> to http://www.goconnectcrm.com and click ‘Downloads’ where <strong>Go</strong> <strong>Connect</strong> is available as a fully<br />
functioning trial version <strong>for</strong> 30 days.functioning trial version <strong>for</strong> 30 days.<br />
<strong>Go</strong> <strong>Connect</strong> System Requirements<br />
<strong>Go</strong> <strong>Connect</strong> can only be supported if installed on<br />
devices which meet the minimum specifications<br />
requirements. This applies <strong>for</strong> both the Server and<br />
Client element of <strong>Go</strong> <strong>Connect</strong>.<br />
Please ensure you check the latest minimum<br />
specification requirements at www.goconnectcrm.com<br />
Service Description<br />
Support For Germany / Switzerland / UK / Belgium / Netherlands. Please contact your local<br />
<strong>Panasonic</strong> sales company. For other Countries, please visit: http://goconnectcrm.com/<br />
and select 'support' tab<br />
Support Email support@goconnectcrm.com<br />
Support languages Support is available in English, German, Spanish and Dutch<br />
Software Assurance<br />
<strong>Go</strong> <strong>Connect</strong> Compatibility<br />
Plat<strong>for</strong>m Model MPR Version<br />
KX-TDA Range 5.0<br />
KX-TDE 100/200/600 5.0<br />
KX-NCP500/1000 5.0<br />
KX-NS1000 1.x<br />
The software comes with a 3 month manufacturer's warranty. For support outside the scope of the warranty<br />
and <strong>for</strong> the right to upgrade, a software assurance contract is required. At time of purchase, two years<br />
software assurance may be purchased <strong>for</strong> the regular price of a 1 year assurance contract.<br />
<strong>Go</strong> <strong>Connect</strong> <strong>CRM</strong>, <strong>Go</strong> <strong>Connect</strong> Express and <strong>Go</strong> Site are non-<strong>Panasonic</strong> products, and as such final<br />
responsibility <strong>for</strong> supporting these products rests with Mondago.
12/09/12 01<br />
<strong>Go</strong> <strong>Connect</strong> <strong>for</strong> <strong>Panasonic</strong> <strong>BUSINESS</strong><br />
Solutions Software<br />
UK & Europe Sales & Support<br />
Mondago Ltd<br />
15 Commerce Road<br />
Peterborough PE2 6LR<br />
United Kingdom<br />
Sales & Enquiries<br />
Phone: +44 1733 405840<br />
Phone: +44 845 46 76278 (0845 GO SMART)<br />
http://goconnectcrm.com<br />
sales@goconnectcrm.com<br />
support@goconnectcrm.com<br />
<strong>Panasonic</strong> Corporation is one of<br />
the largest electronic product<br />
manufacturers in the world,<br />
comprised of over 680 companies.<br />
It manufactures and markets a wide<br />
range of products under the <strong>Panasonic</strong><br />
brand to enhance and enrich lifestyles<br />
all around the globe.<br />
www.panasonic.eu<br />
Version In<strong>for</strong>mation:<br />
This document covers <strong>Go</strong> <strong>Connect</strong> version 2.3<br />
While we do our best to ensure the accuracy of the in<strong>for</strong>mation in our Business Solutions Software guides, <strong>Panasonic</strong> is not responsible <strong>for</strong> inaccuracies or changes in the specifi cations of third party products. We strive to constantly<br />
improve our products, and as a result specifi cations may change over time. We recommend that you confi rm the suitability of products using the support services detailed above be<strong>for</strong>e purchase.
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