Student Handbook - School of Business and Economics - Maastricht ...

Student Handbook - School of Business and Economics - Maastricht ...

Student Handbook 2009–2010

School of Business and Economics


Student Handbook


School of Business and Economics


Student Handbook • SBE


Student Handbook for (International) Students

School of Business and Economics

Maastricht University

Published, edited and coordinated by:

Academic Guide Josi Sautter – Student Advising,

School of Business and Economics

Thijs Verhagen – Student Advising,

School of Business and Economics

Lavanya Nanthapalan – Student Advising,

School of Business and Economics

Lonneke van Merwijk – Student Advising,

School of Business and Economics

Practical Guide Renée Rijnders – International Relations Office,

School of Business and Economics

Ellen Nelissen – International Relations Office,

School of Business and Economics

Photography: Photostock UM Communicatie- en Relatiebeheer

Camiel de Hoen, Berg en Terblijt

Menno Roosjen, Maastricht

Lay-out and design by: Océ Business Services, Maastricht

Printed by: Océ Business Services, Maastricht

Every effort has been made to provide information that is current and accurate.

However the International Relations Office, School of Business and Economics,

Maastricht University, can not be held responsible for any errors, omissions,

and/or misinterpretations.

© All rights reserved. No part of this publication may be reproduced or utilised in any

form or by any means, electronic or mechanical, including photocopying, recording or by

any information storage or retrieval system, without prior written permission from the

copyright owner, or, as the cases may be, the publishers, beyond the exceptions provided

by the Copyright Law.

Table of contents


SBE • Student Handbook

Academic Calendar 2009-2010 A1

1 Maastricht University A5

2 Student Handbook A7

3 Certificate of enrolment and UM smartcard A9

4 eleUM A11

5 A few basics on Education A13

5.1 Daylight saving time A13

5.2 Registration for education A13

5.3 Education Schedules A14

5.4 Study materials A15

5.5 Attendance and participation A15

6 A few basics on Exams A17

6.1 Daylight saving time A17

6.2 Registration for exams A17

6.3 Exam schedules A17

6.3.1 Possible times for exams

6.4 Method of examination A18

6.5 Exam requirements A18

6.6 Exam locations A18

6.7 Examination rules A18

6.8 Exam training A19

6.9 Grading system A19

6.10 Study abroad average grade A19

6.11 Binding Study Advice A20

7 Faculty related information A21

7.1 eleUM A21

7.2 SurfYourSelf, the Information & Service Site A21

7.3 Information Desk A21

7.4 Observant A22

7.5 My UM Portal A22

7.6 E-mail account A22

8 Student Advisors of the Maastricht University School of Business and Economics A25


Student Handbook • SBE

9 Student Facilities A27

9.1 University Library A27

9.2 Computer access A27

9.3 Mensa Academica Maastricht (MAM) A28

9.4 ATM (Automatic Teller Machine) and Chipknip A28

9.5 Copy shop and copying A28

10 Study Associations and International Student Associations A31

10.1 FAME Cooperation Maastricht A31

10.2 AIESEC A32

10.3 AEGEE-Maastricht A32

11 Presentation of your own views and ideas A34

11.1 Student Council A34


A = Academic Guide

P = Practical Guide

Table of contents


Student Handbook

1 The Netherlands and the City of Maastricht P1

1.1 The Netherlands P1

1.2 The History of South Limburg and Maastricht P3

1.3 Maastricht: an overview P4

2 Money matters P7

2.1 The euro P7

2.2 Changing money P7

2.3 Opening a Dutch bank account P7

2.3.1 Day-to-day finances P8

2.3.2 Banks in Maastricht P8

2.3.3 Bank opening hours P8

2.4 Paying for things P8

2.4.1 Cash and bank cards P8

2.4.2 Cash dispenser (or Automated Teller Machines, ATMs) P8

2.4.3 Credit cards and cheques P9

2.4.4 Bank transfers P9

2.4.5 Chipper & Chipknip P9

2.4.6 UM Card P9

3 Legal matters P11

3.1 Student Law Agency P11

4 Religion P13

5 Sports P15

5.1 University Sports Organization P15

5.1.1 UM Sports P15

5.1.2 MUSST P15

5.1.3 Student Sports Associations P16

5.2 Sports Programmes P16

5.2.1 University Sports and membership UM SPORT P16

5.2.2 Private Sports Club P17

5.2.3 Sports Facilities P17

5.3 Competitive Sports P19

6 Lifestyles P21

6.1 Finding groups and clubs P21

6.2 A few suggestions P21

7 Student Services P27

7.1 Student Services Centre (SSC) P27

7.2 Visitors’ Centre and student registration P27

7.3 UM Career Services P28


Student Handbook

7.4 Student Guidance P29

7.5 Student Housing - Kamerburo P31

7.6 Studium Generale P31

7.7 Sports P31

7.8 Tafelstraat - Broaden your view P32

7.9 Center for European Studies (CES) P32

8 On the move P35

8.1 The bicycle P35

8.1.1 Buying a second hand bicycle P35

8.1.2 Bicycle theft P35

8.2 Bicycle laws P36

8.3 Public Transportation P36

8.4 Driving your car P39

9 Health care P41

9.1 Family Doctor (huisarts) P41

9.2 Medication P42

9.3 Hospital P42

9.4 Dentist (tandarts) P43

9.5 Physiotherapist P43

9.6 Student Psychologists and Deans P43

9.7 Others P44

9.8 Confidential advisor P44

9.9 Studying with a disability, chronic illness or dyslexia P44

10 Drugs P47

10.1 Drug policy P47

10.2 Coffeeshops P47

10.3 Smoking ban P47

11 Social Events and Important Dates P49

11.1 Carnaval P49

11.2 The Queen’s Birthday - 30 April P49

11.3 Dutch Memorial Day - 4 May P49

11.4 Liberation Day - 5 May P49

11.5 Preuvenemint P50

11.6 Sinterklaas - 5 December P50

11.7 Elfstedentocht P50

11.8 Oktoberfest (Munich, Germany) P50

11.9 Other events P50

12 Working in the Netherlands P53

12.1 Who can work? P53

12.2 Work Permits P53

12.3 BSN P56

12.4 Finding a Job P56

12.5 Contact Information P56

Student Handbook

13 Student Life P57

13.1 Relaxing P57

13.2 Bars P58

13.3 Restaurants P61

13.4 Dance Till Dawn P63

13.5 Anything else? P63

13.6 Cinemas P65

13.7 Theatre P65

13.8 Museums P67

14 Shopping P69

14.1 Supermarkets P69

14.2 Ingredients P70

14.3 Market day P70

14.4 Bookstores P71

14.4.1 Selexyz dominicanen P71

14.4.2 Books 4 Life P71

14.4.3 P72

14.5 Department stores P73

14.6 Shopping Centres P74

14.7 Voltage Transformer P74

15 Communication P75

15.1 Dutch Language P75

15.2 Phones P76

15.3 Pay phones P76

15.4 Fax P76

15.5 E-mail P77

15.6 Post packages P77

15.7 Important phone numbers P79


Official Institutions P81


Information Sources P82


Social Calendar 2009-2010 P83

Notes P86

Map of The Netherlands Inside frontcover

Map of Maastricht Inside backcover

A = Academic Guide

P = Practical Guide

4 5

Student Handbook • SBE

Welcome to Maastricht

Dear student,

SBE • Student Handbook

Welcome to the School of Business and Economics (SBE) of Maastricht University. We have

developed a very strong international dimension in the past decade. Currently, we host

around 500 exchange students annually and the share of international students in our

regular teaching programmes is over 40%, spread over 66 different nationalities.

As an international educational institution we are keen on meeting international

quality standards. In 2002 our school was accredited by the American Association to

Advance Collegiate Schools of Business (AACSB). In May 2005 the European Foundation

for Management Development (EFMD) awarded us the EQUIS accreditation, which

was re-awarded in 2008 for a period of five years. Last but not least: in April 2007 the

International Accreditation Advisory Board of the Association of MBA’s (AMBA) approved

the MBA programmes of Universiteit Maastricht Business School (part of SBE) for AMBA


This means that the School of Business and Economics/Universiteit Maastricht Business

School sports the so-called Triple Crown accreditation, which is awarded to only 1% of

the business schools worldwide, placing SBE/Universiteit Maastricht Business School

amongst a very select group of institutions. We hope that this will convince you that we

are well prepared for an increasing number of international students.

The city of Maastricht is helping us to make your stay pleasant and agreeable, as well as

challenging and filled with the acquisition of knowledge. Maastricht has played a crucial

role in the further integration of the European Union. Moreover, it is an attractive location

for many public and private organisations.

Having a successful and enjoyable time at a university in a foreign country requires

knowledge of practical day-to-day issues, ranging from information regarding

examinations to information on local events like the famous Maastricht Carnaval.

Therefore, we are pleased to offer you this Student Handbook as a practical guide for

studying and living in Maastricht. Foreign exchange students have used the guide in

the past but the guide is now also available for all students in the regular educational


The handbook is deliberately not restricted to school matters. Studying abroad is not

only aimed at formal education. Equally important is meeting fellow students from other

countries and experiencing what it is like to live in a foreign country. Therefore, I sincerely

hope and expect that your time here in Maastricht will be a successful and pleasant

experience, both professionally and personally.

Professor Dr Jos Lemmink

Dean School of Business and Economics

8 9

Student Handbook • SBE

Academic Calendar 2009-2010

SBE Academic Guide • Student Handbook

The academic year 2009/2010 is divided in four blocks of eight weeks and two blocks of

two weeks. After each block the students have to take an examination.

Block 1: August 31st - October 23rd, 2009

Block 2: October 26th - December 18th, 2009

Block 3: January 11th - January 22nd, 2010

Block 4: February 1st - April 1st, 2010

Block 5: April 12th - June 4th, 2010

Block 6: June 14th - June 25th, 2010


Block Period I: January 4th - January 8th, 2010

Block Period II: April 6th - April 9th, 2010

Block Period IV: June 7th - June 11th, 2010

Block Period V: July 5th - July 9th, 2010


Christmas: December 25-26

New Year: January 1

Carnival: February 15-19

Good Friday: April 2

Easter: April 5

Queen’s Birthday: April 30

Liberation Day: May 5

Ascension: May 13-14

Whit Monday: May 24

10 A1

Student Handbook • Academic Guide SBE


6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2

Re-sits 4 Holidays Holidays Holidays


3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

Holidays Holidays Holidays





31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27

Education 1 Education 2 Education 3 Education 4


28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

Education 5 Education 6 Education 7 Exams



26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22

Education 1 Education 2 Education 3 Education 4


23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

Education 5 Education 6 Education 7 Exams


21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17


Christmas New Year Exams Block period 3

18 19 20 21 22 23 24 25 26 27 28 29 30 31

Block period 3

No generally

scheduled activities


SBE Academic Guide • Student Handbook


A2 A3


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28


Education 1 Education 2 Carnival Education 3

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28

Education 4 Education 5 Education 6 Education 7


29 30 31 1 2 3 4 5 6 7 8 9 10 11

Exams Easter Exams


April May

12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

Education 1 Education 2 Education 3 Educ. 4 Educ. 4

May June

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6

Education 5 Ascension Education 6 Education 7 Exams


June July

7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4


Exams Block period 6 Block period 6

5 6 7 8 9 10 11


No generally

scheduled activities

Student Handbook • Academic Guide SBE

1 Maastricht University

SBE Academic Guide • Student Handbook

A warm welcome to Maastricht University. Maastricht University is the youngest

university in the Netherlands (founded in 1976) and currently has about 13,100 students

and 3,500 employees. The university has the following Faculties and Schools: Arts

and Social Sciences; Maastricht University School of Business and Economics (SBE);

Health, Medicine and Life sciences; Law; Psychology and Neuroscience; School of Health

Professions Education; Universiteit Maastricht Business School; Maastricht Graduate

School of Governance; Department of Knowledge Engineering; International Centre of

Integrated Assessment & Sustainable Development; Humanities and Sciences and the

University College Maastricht. In 2007, the School of Business and Economics was ranked

number one in Choice/Keuzegids Hoger Onderwijs, the Netherlands guide to higher

education. The educational programme offered at Maastricht University has two unique


1) This university was the first Dutch institution to adopt a problem-based learning

approach to teaching in all of its educational programmes.

Maastricht University was founded initially because there was a growing need for an

additional medical faculty in the Netherlands. However, the government was only going

to support this new university under the condition that it would add something new to

academic education itself. Maastricht University (or State University of Limburg as it was

first called) decided to implement a different educational system, which was already in use

in Canada: Problem Based Learning (PBL). This method has an interdisciplinary character,

which means that the programme is not based on separate subjects but on integrated

theoretical and practical problems. These problems are arranged around themes and

studied in blocks. By working on problems and cases both in groups as well as individually,

you discover those areas where your knowledge is lacking. Specialists, staff, and teaching

material specially developed for the system, are at your disposal. You must, however, make

an effort yourself: the Maastricht system is ‘student-centred’ rather than ‘teacher-centred’.

2) All educational programmes have a strong international perspective.

Maastricht University has developed a strong international orientation in most of its

education programmes. The development of the European Common Market, the changing

relations between Western Europe and Central and Eastern Europe, the increasing

interdependence between East and West and North and South, and the development

of technology and communication have all contributed to the gradual transition of the

world into ‘one global society’. Today’s students, the professionals of tomorrow, must

therefore be prepared to function in a highly internationalised environment. They not

only need a basic understanding of international developments in their field of study,

but also an understanding of social and cultural differences. They must learn to speak

one or two foreign languages and must gain some international experience during

their university studies. Its location at the crossroads of the Netherlands, Germany,

Belgium and close to Luxembourg and France, offers Maastricht University an excellent

opportunity to integrate this international dimension into its educational programme.

These two characteristics attract a lot of students; especially the latter makes Maastricht

University a very interesting study environment for you!

A4 A5

Student Handbook • Academic Guide SBE

2 Student Handbook

SBE Academic Guide • Student Handbook

The student handbook is provided as hardcopy. It contains an extensive ‘practical guide’

offering you a lot of information on the basics of life in the Netherlands in general, and

in Maastricht in particular. Additionally, the student handbook offers you an ‘academic

guide’ as well, containing the basics on education and exams.

This handbook, though especially edited for new bachelor students, will also be handed

out to master students. Information in the academic part of the handbook might not be

applicable for master students. The practical part of the handbook, however, contains a lot

of information that is interesting for both groups of students.

On the schools website information about the specific programmes can be found. Other

useful information is published on eleUM (for more information see chapter 4). Any

questions you might have can be submitted on Surfyourself (SYS) which is also accessible

via eleUM.

A6 A7

Student Handbook • Academic Guide SBE

3 Certificate of enrolment and UM smartcard

SBE Academic Guide • Student Handbook

As soon as you are registered at the University you will receive your Maastricht University

smartcard (UM card) together with a certificate of enrolment. The UM card is only valid in

combination with this certificate of enrolment.

You need your UM card + certificate of enrolment:

• to identify yourself during exams;

• to obtain your residence permit from the IND (Immigratie- en Naturalisatiedienst).

You need your UM card:

• to enter the University Library;

• to borrow books at the University Library;

• to make copies and print outs at the University Library and the faculty building

• to pay at the Mensa, the coffee corner and at the copyshop (Océ)

At the University Library you can also obtain a card for the Public Library, which can only

be used in the scientific department of the Public Library. So as to obtain a card for the

Public Library you have to show your UM card and your certificate of enrolment. (for more

information about the University Library see chapter 9.1).

Have you lost your UM card?

You can apply for a new UM card at the Service Desk ‘Facilitaire Dienst’, (located at the

Minderbroedersberg 4-6 and UNS40 in Randwijck), or fill out the form at:


Bring the form and € 11.00 (correct change) to the Service Desk ‘Facilitaire Dienst’. You do

not need a new passport photo.

Have you lost your certificate of enrolment?

Please visit or call the Student Service Centre in case you have lost your certificate of

enrolment (for more information about the Student service Centre see the practical guide).

They will need your name, address and ID number, so they can make you a new certificate

of enrolment (cost: € 2.50).

Do you have problems with your UM card?

Please report your problem to the service desk ‘Facilitaire Dienst’ (ground floor) of the

Minderbroedersberg 4-6 or send an e-mail to; you may

also call: +31 (0)43 388 2002.

Furthermore, information can also be found on the UM card site:


A8 A9

Student Handbook • Academic Guide SBE

4 eleUM

SBE Academic Guide • Student Handbook

eleUM, Maastricht University’s electronic learning environment, offers a collection

of information and tools for students as well as for teaching and support staff.

The information offered depends on the role of the person logging on. eleUM is available

from all computers at Maastricht University, via the Internet: http://eleum.

The following is available in eleUM:

• the courses you attend;

• education and examination schedules;

• examination results;

• announcements from the school (e.g. from your tutor or coordinator);

• submission of your assignments;

• all necessary materials regarding your courses (for example literature, cases, data,

sheets and old exams);

• addresses of your tutors or coordinators;

• entrance in a Community, especially designed for your tutorial group. You are able to

work on tasks and learning goals, cases you have to make with your group and you

can discuss or mail with your group members.

• access to your personal disk space on the network (200 MB) via the “content” tab;

• Surfyourself (SYS), the Information and Service Site of the School is also accessible via

eleUM; you can submit any question, the answer to which you will receive within two

working days (for more information on SYS see chapter 7.2);

• registration for courses and exams (please check the instructions on eleUM);

• your university e-mail account;

• information on Student Advising, International Relations Office, Student Council, etc.

In order to make the best possible use of eleUM, it is important for students to attain a

fast Internet connection. Adequate Internet facilities will allow students to fully benefit

from the advantages of eleUM outside the School of Business and Economics too.

For more information and details concerning external access to the network of Maastricht

University, please refer to the ICTS service desk website:

A10 A11

Student Handbook • Academic Guide SBE

5 A few basics on Education

5.1 Daylight saving time

SBE Academic Guide • Student Handbook

During summer time in the Netherlands, and in several other countries, daylight saving

time has been installed. This means for 2009 that on March 29th the clock has been put

one hour forwards; daylight saving time ends October 25th when the clock will be put one

hour backwards again. In 2010 daylight saving time will start on March 28th and end on

October 31st.

5.2 Registration for education

You should register for education and/or written exams online during the registration

periods (please check eleUM for registration instructions).

• When you register for a course, you are automatically registered for the first chance

exam of that course as well.

Students can register for a maximum of two courses per block period and one training

per skills period, according to the exam requirements of the program in question.

Registration deadlines for education

(registration for education includes automatically the 1st chance of the exam) for:

Block period 1 last day of June

Block period 2 last day of the second week of education Block period 1

Block period 3 last day of the second week of education Block period 2

Block period 4 last day of the second week of education Block period 3

Block period 5 last day of the second week of education Block period 4

Block period 6 last day of the second week of education Block period 5

It is important that you do not miss the registration deadline for courses, skills or exams,

because there may be no more places available after the deadline. If there are still

places available, you can register up until the first day of the block period by visiting the

Information Desk, but you will be charged € 35 for administration costs.

General registration information for first year bachelor students

As a first-year student, you are automatically registered for the first two block periods. You

therefore start your registration from block period 3 onwards.

General registration information for Master students

As a master student, you are automatically registered for the compulsory courses in your

first block period at the school. However, when a student’s program includes a specific

track, specialization or elective, please inform the Education Office via SurfYourSelf.

Master students have to register for courses themselves from block period 2 onwards.

Additionally, if you are a repeat student, meaning you want to follow a specific course

for the second time, you must always register for these courses, including those in block

periods 1 and 2. Registration means you must attend all tutorials. However, if you have

already passed your tutorial participation, you can decide to register for the exams only,

A12 A13

Student Handbook • Academic Guide SBE

but please check the course information what consequences this might have on your

final grade (some courses do not include previous year’s grades for assignments, papers,

projects etc.).

For more information see eleUM

5.3 Education Schedules

The schedules and group listings are published online about two weeks before the

beginning of a period.

Educational activities take place from Monday to Thursday from 8.30 hrs to 21.00 hrs and

on Fridays from 8.30 till 18.00. However, it is possible to indicate that you are not available

for education after 18.00 via Web Data collection. If you indicate that you are not available

for evening education, you will never be scheduled after 18.00. Via Web Data Collection, it

is also possible to indicate specific scheduling preferences. The scheduler’s office will try

to take these preferences into account.

Changing tutorial groups after publication of the timetables is not allowed unless

a double study program interferes with your classes at SBE. Requests for scheduling

preferences because of two studies, including the evidence required, can be handed in

directly at the SBE Information Desk, at the latest on the first day of the block period. You

should indicate clearly that your request is due to a double study program (or language

courses), which hours you prefer, and for which courses you need to change tutorials

groups. It is, however, possible that the exams for two studies -or graduate options- are

held at the same time. In such case, no special arrangements will be made.

5.4 Study materials

Study materials can be bought at:

FAME Bookstore

Tongersestraat 53

Selexyz Dominicanen

Dominikanerkerkstraat 1

6211 cz maastricht

Telephone: +31 (0)43 321 08 25

SBE Academic Guide • Student Handbook

Please note: membership of FAME offers you, among other things, a reduction on the prices

of study books at the FAME Bookstore.

5.5 Attendance and participation

Within the Problem Based Learning system attendance and participation in tutorial

groups are considered to be essential for the learning process. This is why your attendance

is obliged and why you are expected to participate actively. Both your attendance and

your participation are part of the requirements in order to pass the course (for more

information see chapter 6.5).

The introduction of each block book provides you with the exact requirements for the

specific course: the number of tutorial groups you have to attend, your required grade for

participation, as well as the composition of your final grade, etc. Read this carefully!

A14 A15

Student Handbook • Academic Guide SBE

6 A few basics on Exams

6.1 Daylight saving time

SBE Academic Guide • Student Handbook

During summer time in the Netherlands, and in several other countries, daylight saving

time has been installed. This means for 2009 that on March 29th the clock has been put

one hour forwards; daylight saving time ends October 25th when the clock will be put one

hour backwards again. In 2010 daylight saving time will start on March 28th and end on

October 31st.

6.2 Registration for exams

In accordance with the examination rules for 2009/2010 all students who are scheduled

for a block are also registered for the 1st corresponding exam, i.e. the first opportunity in

the current academic year. In all other cases students are obliged to register themselves

for exams they want to take online. Some examples:

• A student did not pass the first exam;

• A student has attended the tutorial groups previously and only wants to take the


• A student was scheduled for education but did not participate in the corresponding

exam and therefore has received a zero grade;

• A student did register him/herself for the first attempt but did not take the exam and

therefore has received a zero grade;

Students can only register for written exams by computer during the registration periods

online. This allows students to register at any location where the Internet is available.

However, please remember that the deadlines are always stated according to the time in

the Netherlands.

The deadlines for registration for exams in the academic year 2009/2010 can be found in

the table below.

Registration for exams (other than the first chance exam) for:

Exam period 1 In week 4 of block period 1

Exam period 2 (+ resit exam period 1) In week 4 of block period 2

Exam period 3 In week 4 of block period 2

Exam period 4 (+ resit exam period 3) In week 4 of block period 3

Exam period 5 (+ resit exam period 4) In week 4 of block period 4

Exam period 6 (= resit exam period 5) From Tuesday until Thursday in the week before

exam period

6.3 Exam schedules

Exam schedules are published on eleUM. Please note: changes in the schedule will be

mentioned in the announcements on eleUM.

6.3.1 Possible times for exams

Normally exams are scheduled on Monday-Friday between 9.00 and 16.00 hrs. In special

A16 A17

Student Handbook • Academic Guide SBE

occasions it might occur that an exam is scheduled in the evening – at the latest until

21.00 hrs.

6.4 Method of examination

The method of examination differs per course. Information regarding the method

of examination can be found in the block book of each course specifically, and on

eleUM. During many courses students are often required to write papers and/or give

presentations as well, the grades of which will contribute to the final grade for the course.

6.5 Exam requirements

Every course has its own requirements that students need to fulfil so as to pass the

course. These requirements are mentioned in the block book and on eleUM. An example

of one of the block books:

• Presentation(s) 25%

• Participation 25%

• Final Exam 50%

The requirement of each first-year course includes a block assignment. Exemption from

the block assignment is obtained after attendance and participation in the tutorial group

meetings is graded satisfactory.

6.6 Exam locations

Your exam will take place in large (sports) halls. The locations are:

• De Heeg, Roserije 500; bus 1 or 6;

• De Geusselt, Olympiaweg 81; bus 7;

• MECC, Forum 100; bus 1, 4, 5, 53, or 57

• Meerssen, Molenveldweg 18 bus 5

For more information about the buses, see

6.7 Examination rules

All the requirements and regulations with regard to the exams are published on eleUM.

Please read this carefully.

Please consider the following important information:

• You have to be at the exam on time. If you are even 1 minute late, you will not be

allowed to take the examination;

• It is not allowed to bring any food or beverage (except water) into the examination


• It is not allowed to have GSM/Mobile phones, Ipods or any other electronic devices

in possession during an exam. Mobile phones and any other communication devices

should be switched off and placed in a bag stored next to or under the table;

• For examinations in which the use of a calculator is allowed, only non-programmable

calculators may be used. If a non-approved type of calculator is found, the supervisor

SBE Academic Guide • Student Handbook

is entitled to take possession of the examination form and to deny any further

continuation of the examination;

• Sanctions on fraud and plagiarism are imposed by the Board of Examiners; for more

information please refer to the study guide.

Note: other guidelines may vary for each examination.

6.8 Exam training

Group trainings on different subjects are offered by EFM-Academy, the student

organisation of the school for first year students. For details on their programme, please

check their website: Some students offer private tutorials to fellow

students. For detailed information please refer to the Student Advisors via Surfyourself.

6.9 Grading system

The official Dutch grading scale as applied by Maastricht University is to be interpreted

as follows:

• 0 = unjustified absence

• Grading is on a scale from 1 to 10

• 1 to 5.4 constitutes a FAIL grade

• 5.5 to 10 constitutes a PASS grade; whereby

- 6 = sufficient

- 7 = satisfactory

- 8 = good

- 9 = very good

- 10 = excellent

A one year full-time study load amounts to 60 ECTS (European Credit Transfer System) per

academic year.

The block book mentions what different parts have to be fulfilled to pass the course; you

will be graded for these parts. If you fulfilled all the requirements of the course then you

will receive 6.5 ECTS credits (or 4 ECTS credits for a skill).

6.10 Study abroad average grade

Either in your 5 th or 6 th semester at the School of Business and Economics you will study

abroad for one semester in order to fulfill your study abroad requirement. An academic

ranking will be made, which is based on the average grade of the first-sit first-year course

grade (your lowest grade of the first-year will into be taken into consideration). Please

keep this in mind when preparing for your exams during your first year! The student

ranked the highest will have the first choice when deciding where to study abroad. Since

for each university places are limited, the higher your average grade, the higher your

chances to get accepted at the university of your preference. For more information the

study abroad rules and requirements, please visit eleUM and the International Relations


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Student Handbook • Academic Guide SBE

6.11 Binding Study Advice

The school applies the requirements of the Binding Study Advice (BSA) to first-year

bachelor students. The BSA requires first-year bachelor students to obtain at least 34 ECTS

(of which one course has to be a Quantitative Methods course) during their first year of

study, so as to remain in the study programme. Additionally, the BSA requires first-year

bachelor students to complete their first year of study, which means completing all the

first year courses (60 ECTS), within the period of two years. For extensive information on

the specific requirements of the Binding Study Advice, please check on eleUM.

Personal circumstances

When personal circumstances, like illness or other problems disrupting your study, occur

during your study, inform the academic advisor as quickly as possible. Conversations with

the academic advisor are held strictly confidential. For detailed information on the open

office hours of the student advisors please see chapter 8 and/or check on eleUM.

7 Faculty related information

7.1 eleUM

SBE Academic Guide • Student Handbook

eleUM is accessible via Via this portal you can find all the

relevant information on schedules, regulations, registration deadlines, assignments, exam

results, announcements from the school or the tutor of your tutorial group, etcetera. (for

more information on eleUM see chapter 4).

7.2 SurfYourSelf, the Information & Service Site

Surfyourself, the Information & Service Site, is an advanced information system in which

you can surf and search for answers to all your questions and/or requests concerning the

organization of educational activities and examinations. Surfyourself is available 24 hours

a day and seven days a week. If the answer to your question is not available in the system,

you can submit your question immediately. All your questions will be answered within

two working days by the appropriate person.

SurfYourSelf is accessible via or

7.3 Information Desk

For all other transactions and study-related questions, making appointments, handing in

or collecting various types of forms, please consult the Information Desk at the entrance

of Tongersestraat 53.


The information desk staff can:

• Provide advice

• Arrange an appointment for you with:

- Student Advising

- International Relations Office

- Student Recruitment and Communications Office

Furthermore at the Information Desk you can:

• Hand in or collect study materials such as papers, block assignments, etc.

• Ask for a print of official documents such as transcripts of your home university,

student exchange contracts, request for approval files, list of grades, diplomas, etc.

• Get a copy of various brochures and flyers containing information on the programmes

offered at SBE.

• Get a statement of registration/graduation.

Generally, the staff at the Information Desk will be able to answer your question

or handle your request. If not, they will refer you to the right office/person.

Opening hours: Monday-Friday 09:00hrs – 16:00hrs.

Telephone: +31 (0)43 388 3768

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Student Handbook • Academic Guide SBE

At the Information Desk a member of the International Relations Office is available

every day from 10.00-11.30hrs and a member of the Board of Examiners is available every

Thursday from 14.00-16.00hrs

A list of dates on which the Information Desk is closed can be found on eleUM.

7.4 observant

Information concerning educational activities such as block openings, lectures, etcetera,

or concerning the examinations, such as (change of) time and location will be published

in the ‘Observant’, the weekly magazine of the Maastricht University. This information

can be found in the ‘Mededelingen’ column (Announcements) in both English and Dutch,

section ‘Economische Wetenschappen en Bedrijfskunde’. You are expected to consult this

column regularly. The Observant appears weekly and is available in the school’s entrance

hall and in the University Library.

7.5 My UM Portal

My UM Portal is the university’s information system for the school’s student

administration. The school uses My UM Portal for the appropriate administration of

courses, examinations and results.

As a student, you will have to use My UM Portal in the following 3 situations:

• If you want to register for a course, check your registration or if you want to drop a

course you have to do this via My Um Portal. Please take into consideration that the

deadlines always apply according to the time in The Netherlands!

• If you are registered for the education, you will be registered for the 1st sit of an exam.

In all other cases, you are NOT automatically registered for the exams. You will have to

do this yourself via My Um Portal.

• Furthermore, My Um Portal contains a module allowing you to view the list of your

exam registrations and results whenever you wish. A detailed description of the

system and instructions concerning its use can be found in the user manual, which

is available through the help-function of eleUM. If you have a problem with your

password, for example if you forget your password or if it has unintentionally become

known by a third person, you have to go the ACO helpdesk, situated at Tongersestraat

53 (3rd floor, room B3.18) or you can mention your problem via Surfyourself.

7.6 E-mail account

The school will provide you with your own university e-mail account as soon as you are

registered. You are expected to check your university e-mail account regularly, as the

school will inform you on several important subjects via your personal e-mail account. You

can check your e-mail via eleUM, or via

SBE Academic Guide • Student Handbook

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Student Handbook • Academic Guide SBE

SBE Academic Guide • Student Handbook

8 Student Advisors of the Maastricht University School of

Business and Economics

The school is very committed to the coaching and advising of its students. The student

advisor is the first person to contact with respect to study and student related questions

and/or problems. He or she can advice you, or, if necessary refer you to other specialists

within and/ or outside the school.

Regardless of the problem or question you run into, like problems with the BSA, illness, or

other personal circumstances, do not hesitate and contact the student advisors.

The SBE has 5 student advisors:

Mr. W. Bogaert, Mr. R. Pans, Mrs. D. Rietdijk, Mrs. J. Sautter, Mrs. P. Veenings.

You can contact one of them from Monday until Thursday:

• Surfyourself

• Telephone: +31 (0)43 388 3805

From 09:00 until 10:30 hrs

• Open office hours: Rooms F2.07-F2.15

From 10:30 until 11:30 hrs

• Personal appointment: can be made by telephone: +31 (0)43 388 3805

More information on the student advisors can be found on eleUM. Please note that

all correspondence to, and conversations with, the student advisors are held strictly


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Student Handbook • Academic Guide SBE

9 Student Facilities

9.1 University Library

SBE Academic Guide • Student Handbook

Maastricht University has two university libraries (UL’s) , the UL Randwyck and the UL

Inner City. All resources in both locations and in the electronic library are available to

all UM students. The Inner City Library contains the hardcopy collections for the School

of Business and Economics students. In addition to an extensive media collection (both

printed and electronic), these library locations provide over 1700 spacious and ergonomic

study places, of which approximately 800 are equipped with the latest computer

hardware. Both locations also offer a large number of laptop plug-ins, power sockets as

well as wireless internet access.

The implemented server based computer concept makes it possible for students to access

various applications via the network not only from anywhere within the UL, but also

from any location outside the UL via the Student Desktop Anywhere service. For more

information, please visit

Opening hours Library:

• Monday until Thursday: 08:30 - 22:00 hrs (from 17:00 hrs; no loan facilities)

• Friday: 08:30 - 18:00 hrs (from 17:00 hrs; no loan facilities)

• Saturday: 11:00 - 18:00 hrs (from 14:00 hrs; no loan facilities)

• Sunday: 11:00 - 18:00 hrs (no loan facilities)

Besides these standard opening hours there are many weekends during the academic

year in which the closing times are extended to 22:00. Saturdays and sundays preceeding

the main exam weeks the library is available between 9:00 and 24:00. For precise

opening hours see the notice boards or visit

9.2 Computer access

The School of Business and Economics maintains two computer rooms (called Students

Microcomputer Room or SMR) at Tongersestraat 53: rooms E0.01 and E0.03. In these

computer rooms 50 personal computers are available. These computers are meant for

training and skills purposes or short use only (less than 2 hours). For e-mail and eleUM,

four additional computers are available in zone F0. Also the 24 computers near the main

entrance of Tongersestraat 53 can be used.

The following rules apply to the computer rooms:

• SMR is accessible only for students registered at the SBE;

• smoking, eating, drinking, pc-chatting and playing of games is not allowed in the SMR,

under a one week disablement penalty of your account;

• it is prohibited to move hardware;

• please notify Acohelp when a computer, or part of it, is broken;

• print outs have to be paid with your UM Card.

• clean up your desk;

• damage and costs resulting from irresponsible and forbidden use of computers as well

as rooms will have to be paid by the perpetrator;

• Acohelp has the final word in unforeseen circumstances;

• if you leave your computer for 10 minutes or more you will be logged off automatically.

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Student Handbook • Academic Guide SBE

The SMR rooms offer printing facilities as well. Prints can be collected in zone F0 or near

the main entrance of the building. Please note that you have to pay for every page you

print. Prints can be obtained only with your Student Identity card (UM card). A black print

costs € 0,05 each. Please note that when you use your UM card to print you should press

“STOP” at the machine when you are done printing; otherwise you will lose all the money

loaded on your UM card.

The SMR rooms use an active video camera system. The SMR computers may only be used

for educational purposes. Opening hours of the SMR rooms are Monday through Friday

from 09:00 until 17:00 hrs, unless reserved. The SMR rooms are closed on holidays.

9.3 Mensa Academica Maastricht (MAM)

The Mensa offers a broad variety of dishes at student-friendly prices. In addition to all

kinds of snacks, salads, drinks and cold meals one can choose between two hot dishes

and a vegetarian dish everyday. Except on Fridays, there is also the possibility to have a

hot meal in the evening. At the Mensa you can pay with your UM card. Paying in cash or

Chipknip (for more information see chapter 2.4.5 of the practical guide) will be charged

with an additional fee of 25%.

The Mensa opening hours are:

• Monday until Thursday: 11:00 - 14:00 hrs and 16:30 - 19:00 hrs

• Friday: 11:00 - 14:00 hrs;

• Hot dishes are served from: 11:30 - 14:00 hrs and 16:30 - 19:00 hrs (not on Fridays);

• The coffee corner is open daily: 08:00 - 19:00 hrs, Friday 08:15 - 16:00 hrs.

9.4 ATM (Automatic Teller Machine) and Chipknip

After entering the school building through the main gate, on your left hand, in the

hallway to the Lecture hall you will find an ATM. Dispensers will accept almost every kind

of card nowadays. You must find a match between the payment symbols on the dispenser

and on your card. If you have a bank card of a Dutch bank, you can withdraw money from

all ATMs in the Netherlands (so not only from the dispensers of your bank). Please note

that you can only get money at a dispenser from another bank than your own once a day.

9.5 Copy shop and copying

As mentioned before, copying at the University and at the University Library can only

be done with your UM card. If you do not have a UM card yet, you cannot print or make

copies. You can go to The DocShop for special copying services such as copying onto

A3 format, making colour prints, binding theses and reports etc. You can also buy your

stationary (pens, notepads, markers, ordners) at The DocShop.

Randwijck UNS 40-50 on the bridge between the mensa and the library

Phone: +31 43 388 11 48

Opening hours: Monday - Friday 8:30h - 17:00 hrs


University Library Grote Looiersstraat 17

Phone: +31 43 388 47 94

Opening hours: Monday - Friday 8:30h - 18:00 hrs


SBE/ UMBS Tongersestraat 53

Phone: +31 43 388 37 07

Opening hours: Monday - Friday 8:30h - 17:00 hrs



SBE Academic Guide • Student Handbook

At the copy shop you can only pay by UM card or Dutch bank card. Please note that when

you use your UM card to copy, you should press “STOP” at the machine when you are done

copying; otherwise you will lose all the money loaded on your UM card.

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SBE Academic Guide • Student Handbook

10 Study Associations and International Student Associations

10.1 FAME Cooperation Maastricht

At the beginning of your study at the SBE you can become a member of FAME, the

cooperation between the different faculty associations. Via FAME you can get discounts

on books, activities and parties; you can develop additional social and communication

skills, develop team and organizational skills, and get in contact with companies.

FAME consists of five specialized study associations that organize activities for different

fields of study. After your subscription at FAME you benefit from the offerings of all five,

which means you can participate in and even actively organize all or several of these

activities. Your choice of participation or organization of activities will mainly depend on

your field of study. You can find more information under:

• EFM Academy is the study association that focuses on students at the beginning of

their studies. For more information:

• FS FoCUS is the study association for students interested in accountancy, controlling

& finance. For more information:

• 3MA is the study association for students interested in marketing, management and

organization. For more information:

• Vectum is the study association that focuses on students studying Econometrics.

For more information:

• IES Network is the study association that focuses on students studying IES or

Infonomics. For more information:

What activities does FAME offer?

The FAME associations offer a wide range of activities. On the social side there are

parties, different foreign trips, and company drinks. Study related activities offered are

extra tutorials, exam trainings, lectures and workshops. Furthermore FAME offers skills

trainings, company visits, recruitment dinners and corporate drinks, congresses, and

recruitment events such as: the Maastricht Business Days. As a member of FAME you

will also receive considerable discounts on the study books that you buy at the “FAME

Bookstore” in the school building and on all organized activities.

Becoming active member within FAME

Do you want to develop entrepreneurial and organizational skills? And also want to get

more involved with our organization? Do you want to take the challenge of organizing

diverse activities in a team for your fellow students? Then become an active member

of one of the FAME associations. As an active member you can take actively part in

organizing many activities from the very beginning to the perfect end for your fellow

students. This is of course a lot of fun, but also a great learning experience for your further


Contact FAME Cooperation

If you want to become a member or if you have questions about FAME memberships,

please feel free to contact us. Visit our website (also for online subscription) or talk with us at the EFM Academy info-stand during the

INKOM and the Faculty Introduction Days. You can also visit us at our weekly drink every

Tuesday in the Preuverij (Kakeberg 6) and see how we combine professionalism and fun!!

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Student Handbook • Academic Guide SBE


AIESEC is the world’s largest student-run organization, which offers management and

development internships all over the world. Active in over 1700 universities across more

than 107 countries and territories, our international platform enables young people to

explore and develop their leadership potential for them to have a positive impact on

society. An AIESEC experience includes being a part of a global learning environment,

leadership opportunities and international internships.

In partnership with business and higher education, AIESEC has over 60 years of

experience in developing high-potential students into globally minded responsible


What does AIESEC offer you?

• A unique international experience:

- Exchange Program: internship all over the world for 3rd year and master students

from Maastricht University

- Ambassadors Program: this program gives 1st and 2nd year students the chance to

go abroad for 6 to 8 weeks in the summer on the costs of AIESEC

• Make a Move: student guidance during their orientation on the labor market

• Over 3000 internships in more than 100 countries

• Personal coaching and training

• Help with formalities and preparation

• Accommodation

• Social activities in your host country

• A huge international network

If you want to know more about AIESEC and its activities, please visit For questions you can mail us at

10.3 AEGEE-Maastricht

AEGEE-Maastricht is the local branch of a European student organization, called AEGEE.

We are approximately 15.000 students from 240 cities all around Europe. We strive for

a wider, and most important, deeper integration of European citizens by means of

knowing and understanding the different cultures and streams of thought that exist

around us.

What do we do in Maastricht?

For our members we organize loads of fun activities, a weekly drink, parties and weekend

trips. You might make friends in fraternities, sororities and year clubs or committees.

In other words, the usual pattern you can expect from every student association. However,

what distinguishes us from all the others is our network!

Europe is our backyard!

In every European student town, members of AEGEE are organising all kinds of

entertainment. We can visit conferences, exciting events, and parties all over Europe.

SBE Academic Guide • Student Handbook

Maastricht in Europe

AEGEE-Maastricht contributes to European activities as well. Every year we organise

a big European event in Maastricht, which can be a congress or for example an intensive

‘Find Europe’ event. In July we organize a Summer University. During two weeks filled

with entertainment and relaxation, 30 European students improve their English language

skills. This is your chance to really get to know some foreigners.

For more information you can reach AEGEE-Maastricht:


Email :

Telephone: +31 (0)43 388 5353

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Student Handbook • Academic Guide SBE

11 Presentation of your own views and ideas

11.1 Student Council

The Student Council is a consultative organ for all student members who have a

representative function in one of the different committees within the school. These are

the school council, where students meet with the school board to discuss important

academic and non academic issues, and the program committee, which continuously

monitors the content and quality of the academic programs at the University of

Maastricht. During their meetings, the students come together to keep each other

informed on recent developments, to discuss issues that will have an impact on students

of the SBE, and to exchange information and experiences. These committees are there to

represent you. Students have a say within the School of Business and Economics!

So, if you have any problems with the school, ideas for improvements or general interest,

contact the members of the committees. We are there for you! If you want to know more

about one of these committees and the things they do, feel free to check our website

which you can find on eleUM or send an email to

SBE Academic Guide • Student Handbook

A34 A35

1 The Netherlands and the City of Maastricht

1.1 The Netherlands

Practical Guide • Student Handbook

The Netherlands (Dutch: Nederland) is the European part of the Kingdom of the Netherlands

(Dutch: Koninkrijk der Nederlanden). The Netherlands is a parliamentary democracy

under a constitutional monarch, located in northwestern Europe. It borders the North Sea

to the north and west, Belgium to the south, and Germany to the east.

The Netherlands is often referred to by the name Holland, although this is incorrect as it

refers to only a small part of the country. Holland was the economic power house during

the time of the United Provinces (1581–1795). After the Napoleonic era, Holland became a

mere province of the Kingdom and was split into North and South Holland in 1840. There

are eleven other provinces in the Netherlands. The Netherlands is one of the most densely

populated and geographically low-lying countries in the world (its name literally means

“Low-lands”) and is famous for its dikes, windmills, wooden shoes (clogs), tulips, bicycles

and perceived social tolerance. Its liberal policies are often mentioned abroad. The country

is host to the International Court of Justice. Amsterdam is the official capital as stated

by the constitution, but The Hague is the seat of government, the home of the monarch,

and the location for most foreign embassies. The Netherlands ranked sixth on the 2008

UN Human Development Index, behind Norway, Iceland, Australia, Ireland, Canada. The

English adjective and noun for relating to the Netherlands is “Dutch,” which is also the

name of the language in the Netherlands.


The Netherlands has a population of roughly 16.5 million, which is growing annually at

0.49 percent. More than 40 percent of the population lives in the two western provinces

of North and South Holland. These provinces contain the three largest cities of the

country: Amsterdam, Rotterdam and The Hague. The population is ethnic Dutch. Much of

the foreign population is made up of Germans (2.4%), Indonesians (2.4%; Indo-European,

Indo-Dutch, Moluccan), Turks (2.2%), Surinamese (2.0%), Moroccans(1.9%), Indians (1.5%),

Antilleans and Arubans (0.8%), and 6.0% other.


The official language is Dutch, a Germanic language. Frisian is also spoken in the northeastern

province of Friesland. English, German, and French are commonly understood and

spoken and are taught in the secondary schools. Flemish, a form of Dutch, is spoken in

a region of Belgium called Flanders. For most people from South Limburg Dutch is their

second language. The dialect Limburgs, an official regional language since 1997, is made

up of widely varying dialects, which are not always understood outside their locality.

However, all South Limburgers understand Dutch and many speak German, English and

some French as well.


About 31 percent of the population is Roman Catholic. Most Catholics live in the southern

Provinces of Brabant and Limburg. Another 21 percent are Protestant (mostly Dutch

Reformed), 4.4 percent are Muslim. The royal family belongs to the Dutch Reformed

Church. The Netherlands, like many European countries, is a secular society, in which the

role of religion has diminished steadily for some time. There is a strong tradition of maintaining

the separation of church and state.


Student Handbook • Practical Guide

Practical Guide • Student Handbook

Daylight saving time

During summer time in the Netherlands, and in seventy other countries, such as the

European Union, Mexico, Chile or Namibia, daylight saving time has been installed.

This means for 2009 that on 29 March 2009 the clock was put one hour forward; daylight

saving time ends 25 October when the clock will be put one hour backwards again.

In 2010 daylight saving time will start 28 March and end 31 October.

Sources: Wikipedia, Culture Grams, CIA World Fact Book

1.2 The History of South Limburg and Maastricht

The first inhabitants of what is now called “the Netherlands” were bands of hunter

gatherers, who lived in Limburg (the most southern province of the Netherlands) some

250,000 years ago. During the Neolithic Age (5300 BC) farmers settled on the soils of

Beek, Elsloo, Geleen and Sittard in the Western Mining District. In the first century BC the

Romans conquered South Limburg, building Trajectum ad Mosam (Maastricht, the oldest

city of the Netherlands) around 50 BC and Coriovallum (Heerlen). Trajectum ad Mosam

means the crossing over the river Maas. The bridge of Maastricht (nowadays called St.

Servaas-bridge) formed a vital link in the Roman communication route from Gaul (France)

to Germany (built under Emperor Augustus 27 BC- 14 AD) and was therefore guarded by

two camps on either side of the Maas. The main camp was situated in the area of the city

centre. The smaller camp on the other side of the Maas developed into the area called


With the rise of Christianity in the 4th century, Maastricht became a cathedral city. The

first bishop, St Servaas, founded the first church on the site where the Onze Lieve Vrouwechurch

is located today. You can still find his name in our city: St Servaas Bridge, St Servaas

Basilica etc. After St Servaas, many other bishops ruled in Maastricht. In the beginning of

the 8th century Maastricht not only had a religious and cultural function but was also an

important centre of commerce. During those days the bridge in Maastricht was the last

crossing point of the river before it flowed into the sea. This effectively made Maastricht

an inland port. Around 1220 Maastricht obtained the privilege of township and was ruled

by two lords, the Prince Bishop of Liège and the Duke of Brabant. Rivalry between the two

led to the building of defensive walls around Maastricht.

During the Middle Ages Maastricht developed itself as an important centre. Two old

Roman churches were enlarged and many new Gothic churches were built such as the

St Jan (St John), the Dominikanen (named after the Dominican Friars, also known as Black

Friars) and the Minderbroeders (named after the Friars Minor) church. It was a flourishing

time that attracted many sculptors, wood carvers, painters and craftsmen working with

gold, silver and ivory. The city reached its peak of prosperity in the early 16th century.

During the Eighty Years War with Spain, Maastricht played an important role. From that

time on, the city was an important fortress with a strategic location. In 1576 Maastricht

rose against the Spanish but the rebellion was brutally crushed. The city remained in

Spanish hands until it was recaptured by Frederik Hendrik in 1632. His victory brought a

certain degree of stability and introduced a new era of religious tolerance. Protestants

and Catholics could now coexist in some sort of harmony.


St Jan Church was build next to the

St Servaas Basilica at the Vrijthof.


Student Handbook • Practical Guide

After the Napoleonic Wars, the allies set to work to redraw the map of Europe. The solution

they came up with for the Netherlands was to build a new united state combining

Belgium and (what was then known as) Holland, to form a strong buffer to the north of

France. This union did not last long. In 1830 the Belgians rose against the monarch and

government of the north and declared their independence. Geographically Maastricht

should have become a part of Belgium, but the garrison under General Dibbets remained

loyal to the house of Orange. In 1839, to the discontent of the Belgians, the province of

Limburg was partitioned with Maastricht remaining in Dutch hands.

The early 19th century was a difficult period for Maastricht, once again trying to pick up

the pieces after foreign occupation. The first signs of the industrial revolution appeared

when Petrus Regout started his business career in pottery works, in which he made his

fortune. Others followed his example and Maastricht became the Netherlands’ first

industrial city, with flourishing ceramic works and paper mills.

In the twentieth century, South Limburg became increasingly international in appearance.

South Limburg is located in an area known since 1976 as the Euregio Maas-Rijn or

Meuse-Rhine Euregion. This region consists of the Dutch province of Limburg in which

Maastricht is situated, the Belgian provinces of Limburg (Limbourg) and Liège (Luik), the

Belgian Ostkantons (German-speaking regions) and the Aachen region of Germany. The

Euregion is known for its natural beauty. Liège, the largest Belgian city in the Euregion, is

a lively university town offering plenty of entertainment only half an hour’s drive from


In geological terms, South Limburg is the oldest part of the Netherlands. In a topographical

sense, South Limburg is quite separate from the rest of the country. The rolling hills

contrast with the flatness of the rest of the country. The inhabitants of South Limburg

today do not consider themselves Dutch, but prefer to identify with their region of birth,

which is also reflected in their use of language, as described earlier.

1.3 Maastricht: an overview

Maastricht gained international fame as the host of the European Summit in 1991,

where the Treaty of Maastricht was adopted as the formal foundation of the European

Union. Located in the southernmost tip of the Netherlands, this city has a reputation

of being a little foreign even in its own country. Many tourists visit Maastricht to go

shopping, taste its flamboyant atmosphere or to visit one of the 1660 monuments in


As mentioned earlier, Maastricht used to be an industry and trade city. Ceramics, paper

and glass have dominated the economy of the city for decades and still do to some extent.

Some famous company names in these sectors are Mosa, Sphinx, Sappi and ENCI. During

the last decade Maastricht has become predominantly a science and service city. Nowadays,

the most important industries in Maastricht are the financial and business services

industry (19.4%), trade/hotel and catering industry (19.4%) and the education/health care

sector (31.4%). Some large companies situated in or near Maastricht are Vodafone, Apple,

Daimler Chrysler and DSM/Sabic (large chemical concern.

Practical Guide • Student Handbook

Furthermore, the city has also developed strongly because of the presence of a University

and a College of Higher Education. Although Maastricht is not a very big city (125,000

inhabitants), it is usually buzzing with people day and night, many of which are students.

There are hundreds of shops, bars, cafés (Maastricht has the highest café density of the

Netherlands: 1 café per 350 inhabitants versus 1 per 900 on average), restaurants, pubs,

clubs, galleries, theatres etc., which you will read more about elsewhere in this handbook.

Maastricht area by area

For a live picture of the different areas you can visit the web site You need to have Flash video software on your computer to view

this page, which you can download from the site. Once you have this installed on your

computer make sure you visit the page, it is a real must-see.

Vrijthof and Markt

The Vrijthof is the heart of Maastricht. Already in the 10th century this large square was

the centre of a thriving St Servaas cult. Today the Vrijthof square is dominated by two

impressive churches: the St Servaas basilica and the St Jan church. Whenever Maastricht

has something special to celebrate, such as the Preuvenemint (see 10.5) or Carnaval, the

Vrijthof is the place to be. The Markt (market), the other square in the centre, is a more

down-to-earth version of the Vrijthof, centered around the Town Hall.

On Wednesdays and Fridays the vegetable-sellers and other vendors erect their stalls

around the Town Hall to sell their wares at slightly cheaper prices than in the shops.

Stokstraat quarter

The Stokstraat quarter, or Stokstraatkwartier, is one of the most attractive and expensive

shopping areas in Maastricht. It has many narrow streets, lovely restored houses and

shops, attracting many tourists and day-trippers. The Romans built their settlement in the

first century AD here in the Stokstraat quarter. Various Roman ruins, such as the baths and

parts of a wall with towers, lie hidden below the surface; although in some places you can

still tell where they must have been.

Jeker quarter

This is the student part of Maastricht, sometimes jokingly called the Quartier Latin of

Maastricht. In addition to Maastricht University, other educational institutions such as

the Maastricht School of Drama and the Conservatory are located here as well. Between

the many churches, monasteries, mills and historic buildings, glimpses can be caught of

the Jeker, the narrow river which winds through this area all the way from Belgium.


Céramique is a relatively new neighbourhood in Wyck (across the St Servaas Bridge in the

direction of the main railway station). Here you will find the Bonnefantenmuseum and

the Public Library (

Maastricht and surroundings throughout the year

South Limburg is one of the favourite destinations of the Dutch holidaying in their own

country, drawn here by its natural beauty. Cycling and walking in the hills with their

unique flora and fauna are popular pastimes. Almost every town organises its own events

throughout the year. Chapter 10 will provide you with a full calendar of Social Events in

Maastricht and surroundings.

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Someone once peered up at the Dutch sky and glumly summarized it as follows:

“Just look at that. It always looks as if it has just rained, is about to rain or is


Unfortunately this is rather true. Those who are already suffering from culture

shock will find that the dreary Dutch skies do not do much to uplift the spirit. On

the contrary: they reflect it.

The Netherlands has a sea-climate, meaning that the relatively constant

temperature of the water moderates any seasonal changes the climate might

try to induce on the temperature. The Netherlands depend on an Easterly wind

(Siberia) for its good, cold, blue skied winters and a southerly wind (Spain) for a

nice, dry, sunny summer.

But rest assured, these days do occur – and actually quite a few per season. One

of the great things about the Dutch, however, is their attitude towards the sun.

They love it! Once the sun breaks out in the summer, they take days off, leave the

office early and spend lengthy lunch breaks outside – soaking up the sun. Gone

are the traffic jams, the moody blues and life behind closed doors. Café terraces

are well populated, street life is lively and gardens are filled with the blue smoke

of barbecues.

2 Money matters

2.1 The euro

Practical Guide • Student Handbook

The Netherlands is one of the European Union member countries that changed its currency

to euro on 1 January 2002. Other countries that have converted to this currency are:

Andorra, Austria, Belgium, Cyprus, Finland, France, Germany, Greece, Ireland, Italy, Kosovo,

Luxembourg, Malta, Monaco, Montenegro, Portugal, San Marino, Slovakia, Slovenia, Spain,

and Vatican City. Although the Vatican, Monaco and San Marino are not EU members, they

have still adopted the euro due to currency unions with member states. Andorra, Montenegro

and Kosovo (also not part of the EU) have adopted the euro unilaterally.

These countries have the same bank notes but slightly different looking coins. There are

seven bank notes: 5, 10, 20, 50, 100, 200 and 500 Euros, and eight coins: 1 and 2 Euros and

1, 2, 5, 10, 20 and 50 (euro) cents.

The coins have two faces: the common euro face showing the amount, and a national

face. Although the coins look different, they can be used in any of the countries that have

introduced the euro.

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This is the symbol of the euro. The official abbreviation for the euro is EUR.

For more information about the euro you can check

2.2 Changing money

The exchange rate (wisselkoers) is fixed every day and will be posted wherever you change

money. The rate does not vary from one bank to the next, although the charges for changing

money may differ. The most common place to change money is a bank (ABN-AMRO,

VSB, ING or Rabobank), a post office, or a GWK exchange office. You will find GWK offices

at railway stations, the airport and places where there are many tourists.

2.3 Opening a Dutch bank account

Apart from needing a Dutch account to get a bank card (see 2.4.1) there are other advantages

of having a Dutch account.

Providing you get a so-called World Pass, you will be able to withdraw money from any

ATM machine in Europe (so not only in the Netherlands). This will be free in all the euro

countries, whereas if you use your “normal” account you will probably have to pay each

time you withdraw money from an ATM.

You will be able to use your card plus PIN code (pinning) to pay in stores and supermarkets

in the Netherlands (even in an increasing number of stores abroad).

You will be able to automatically transfer your monthly rent.

You will be able to “pin” the money for the residence permit (check 2.4.1 for “pinning”).

Student Handbook • Practical Guide

2.3.1 Day-to-day finances

To manage your day-to-day finances, you will need a current account. You can open this

account either at a commercial bank, where it is called a privé rekening or at the postoffice

(to be found at all large post offices), where it is called a girorekening.

An account at a commercial bank is functional the same day that you open it, but if the

bank knows you will be staying for only a short time, for example if you are an exchange

student, it might refuse you. The commercial banks are generally not eager to have

temporary residents as customers because they often leave the country without closing

their accounts. Current accounts pay no interest, but you are charged interest if you have

an overdraft.

2.3.2 Banks in Maastricht

There are several banks in Maastricht: ABN-AMRO, Rabobank, VSB Bank, SNS Bank and

ING. Most banks will ask for a residence permit or a burgerservicenumber (BSN), which

you obviously will not have (at least not straight away). Actually, they are no longer supposed

to ask for a BSN, but not all banks know this.

Opening an account if you are a foreign student can be a daunting process, and we

strongly advise you to check with the International Relations Office prior to arrival, to find

out what the most recent process entails.

If you open a bank account, you will be provided with a bank card plus PIN code. This card

can be used at any time to withdraw cash from any ATM in the Netherlands. Check with

the bank whether you can also use it for ATMs abroad.

2.3.3 Bank opening hours

Opening hours of the banks differ from regular opening hours of shops and supermarkets.

Most banks are closed on Saturdays and Sundays. Once you have opened an account

please check with your personal bank branch for its opening hours.

2.4 Paying for things

2.4.1 Cash and bank cards

There are basically six ways to pay for things: 1) in cash, 2) with a bank card, 3) with a credit

card, 4) by cheque, 5) by having your bank make a transfer, 6) the Chipper and the Chipknip.

Paying in cash is common, although the use of bank cards (the Dutch words used in

connection with bank cards are pin, pinpas, pinnen or chippen) is increasingly replacing

cash payments. Shops have a link to the bank system, and the amount due is withdrawn

immediately from your account. You or the clerk passes your card through a reader that

looks like an oversized calculator; you type in your own secret four-digit personal identification

number (PIN, or pin-code); the bank reports whether or not your balance will cover

the amount; you confirm the amount by pressing ja (yes), and the transaction is complete.

2.4.2 Cash dispenser (or Automated Teller Machines, ATMs)

You will find a geldautomaat or cash dispenser at every bank and post office, in railway

stations and other public places where people are spending money (at the post office the

sign reads giromaat). There is also one nearby the Lecture Hall in the School of Business

Practical Guide • Student Handbook

and Economics. Dispensers will accept almost every kind of card nowadays. You must find

a match among the symbols on the dispenser and on your card. If you have a bankcard

from a Dutch bank, you can withdraw money from any ATM in the Netherlands (so not

only from the dispensers of your bank). Please note that you are allowed to pin at a cash

dispenser from a different bank than your own only once per day.

2.4.3 Credit cards and cheques

Paying by credit card is less common in shops, especially smaller shops and supermarkets,

mainly because the shops have to pay a percentage of each sale to the credit card company.

However, restaurants, hotels and department stores generally accept all major cards.

There will usually be a notice board near the entrance that shows which credit cards are

accepted. Personal cheques will not be accepted. If you bring Travellers Cheques with you

it is advised to cash them in at a bank first, as paying with Travellers Cheques is not common.

The banks encourage people to use the pin system instead.

Travellers Cheques are useful when you travel in Europe because you can write them out

in any currency and cash them at any bank. Traveller’s cheques are insured, although with

a certain amount of personal risk.

2.4.4 Bank transfers

Bills are generally paid by bank transfer. When bills are sent, they usually have a so-called

acceptgirokaart attached to them: a yellow slip containing the amount payable, the name

and bank details of the beneficiary, and other data. You fill out your own account number,

sign your name, and send it to your own bank, which deducts the money from your account.

Your bank will also provide you with forms if you need to pay bills that do not have

an acceptgirokaart attached. If it is a regular bank, these are called overschrijvings-

formulieren. On the form you fill in the amount payable, the account number, the name

and place of residence of the beneficiary, you indicate what the payment is for (where the

form says betreft, betalingskenmerk, or mededelingen) and you place your signature where

it says handtekening.

2.4.5 Chipper & Chipknip

In order to overcome shop owners objections against paying amounts smaller than € 10

with your bank card, the Chipper (issued by the Postbank) or Chipknip (issued by the other

banks) was introduced in the Netherlands. This is either a separate card or your regular

bankcard with a chip added to it, and can be loaded (laden) with money. After being

loaded the Chipknip is effectively turned into an electronic wallet, holding an amount in

electronic money that you can then spend at stores, on the bus, at the train station, in

vending machines and at an ever increasing number of places. The Chipknip can be loaded

at the bank (there is usually a machine next to the ATM that says Chipknip). Any amount

between € 5 and € 500 can be loaded onto the card. This, however, also depends on the

amount of money that is in your bank account. A disadvantage of this system is that it

does not require a PIN code, a result of which is that anybody who finds your (lost)

Chipper/Chipknip can make payments with it.

2.4.6 UM Card

On top of being an identity card, your UM card should also be used to pay for printing

and copying services at the UM Libraries and faculties, and to gain access to these UM

Libraries. Although it is recommended to pay with your UM card at the University’s food

facilities (DE Coffee corner and Mensa Restaurant), another possibility is to pay with cash.

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Note that you pay 25% more when paying in cash. You cannot use the UM card to pay

outside the university.

Loading your UM Card

You can load your UM Card at several loading points near the reception and the Mensa

Restaurant of the School of Business and Economics in several ways. Instructions are written

in Dutch and English, but quite simple. You can always ask for assistance, the MENSA

staff will be happy to help.

• By cash; make sure you only use Euro bank notes.

• By bank card (pinpas). Make sure you have sufficient money on your bank account, as

you need to transfer money from the bank card onto your UM card before it can be


• By credit card.

Once the UM card is loaded, you can make copies on the machines available to students

or you can make printouts from your computer. If you make copies please make sure you

follow the instructions on the copy machine very carefully!




3 Legal matters

3.1 Student Law Agency

Practical Guide • Student Handbook

The Student Law Agency is an organisation meant for students and run by students. If you

need legal assistance, they can help you for free!

Student Law Agency Maastricht

Bonnefantenstraat 2 Maastricht


Tuesday, Wednesday, Thursday

between 10:00 and 13:00 hrs

Phone: +31(0)43-388 53 46


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The St Servaas Basilica at the Vrijthof

4 Religion

Practical Guide • Student Handbook

Although modern Dutch society is not very much concerned with religion and few Dutch

people identify with an organised religion, you will see plenty of churches and other

places of worship and you will have plenty of opportunities to practice your own religion

if you wish.

Of the Dutch people who nowadays claim church affiliation, about half are Roman Catholic

and half are Protestant. However, only about 20% of the population attends services

regularly. The southern provinces of Brabant and Limburg are predominantly Catholic,

whereas the other provinces are predominantly Protestant.

If you would like to have more information about where to go in Maastricht for religions

of any kind, you can contact:

Tafelstraat 13, Ecumenical Student Chaplaincy

Tafelstraat 13, 6211 JD Maastricht

Phone: +31 (0)43-321 56 51



More information see 7.8 (SSC)

The most frequently searched for addresses are:

Roman Catholic Student Chaplaincy

Régis de la Haye - Onze Lieve Vrouwekerk, Maastricht.

Tel. +31 (0)43-356 13 30



Turks Kultureel Centrum TEVHID, Maastricht

Weustenraadstraat 24

6217 HZ Maastricht.

Tel: +31 (0)43-354 08 40

Ar Rahman (Elfath Moskee)

Sint Lucassingel 70

6217 JC Maastricht.

Tel: +31 (0)43-343 71 20,

Fax: +31 (0)43-364 81 00

Synagogue Meerssen

Kuileneindestraat 22a, Meerssen.

Tel: +31 (0)43-365 55 27.

Synagogue Maastricht

Capucijnengang 2, Maastricht.

Tel: +31 (0)6-46 40 58 88.

Rabbi Yaakov Y Schapiro.

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Typically (Dutch)?

The rule of Dutch behaviour is “doe maar gewoon, dan doe je gek genoeg”– act

normal and you will be acting crazy enough. What this boils down to, basically, is

modesty. Act modestly, live modestly: Do not buy expensive cars, do not have an

attitude, decorate your home simply and don’t do anything I wouldn’t do.

5 Sports

Practical Guide • Student Handbook

For those of you who do not get enough exercise riding your bicycles to and from the

university, UM SPORTs organises a huge sports programme to suit the needs and desires

of all students.

What is most important to understand is that at the UM, sports do not come to you. If you

are interested in sports and athletics you should go looking for them yourself. This means

visiting the UM SPORT desk, visiting the clubs and organisations yourself, and eventually

becoming a member. The sports programmes are not compulsory, but through UM SPORT

you can involve yourself in as much physical activity as you please for very low fees.

The best place to start is at the UM SPORT web pages (

or at the UM SPORT desk at Sports Centre Randwyck. There you can get information

regarding the sports facilities and activities available to students.

5.1 University Sports Organization

To best understand what sports programmes are offered by the University, it is good

to have an understanding of how the sports organisation is structured. There are three

levels: UM SPORT, MUSST, and the individual sports clubs.

5.1.1 UM SPORT

UM SPORT is the central university department and responsible for the largest part of

the sports programme at UM. Activities are spread all over the Maastricht area, but you

will find a lot of them at Sports Centre Randwyck. This sports complex is a temporary

location during the construction of Campus Maastricht (realized by 2012).

The office as well as the desk is also located at Sports Centre Randwyck, P. Debyeplein 15

in Maastricht. Please check the website for the actual opening hours:

All programmes under UM SPORT require a UM SPORT membership: a sports card and/or

fitness licence which you can buy at the UM SPORT desk or at the UM SPORT web shop.

(More information in section 5.2.1)

5.1.2 MUSST

Sports council MUSST (Maastricht University Student Sports Trust) is the umbrella organisation

for 22 Student Sports Associations with sports varying from Sailing to Soccer.

The total number of members for all these associations is around 1600. Within these associations,

not only playing sports is important, but they also organise all kind of activities

and parties.

Sports council MUSST supports these associations with subsidies, council and promotional

efforts. Members of these associations can apply for subsidies with respect to the

participation in tournaments.

Besides this, Sports council MUSST organises all kind of events, within Maastricht and on

a national level. Examples are the Sportsweek, the Student Wintersport, the Batavierenrace

and the Great Dutch Student Championships.

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Individual sporters (non-members of one of the 19 associations) can apply for subsidies

concerning NSK’s and GNSK’s (Dutch Students Championships and Great Dutch Student


5.1.3 Student Sports Associations (SSA)

The various UM Students Sports Associations organise their own sports hours. These sports

hours are only for their members. In September all Students Sports Associations usually

organise introductory weeks, so that you can get acquainted with the various programmes.

To become a member of a Student Sport Association the UM Sports cards is required.

Again, the Sports council MUSST is the umbrella organisation of all Students Sports

Associations in Maastricht. They can help you further with questions about any Student

Sports Association.

5.2 Sports Programmes

5.2.1 University Sports and membership UM SPORT

You are a UM SPORT member once you have a sports card and/or fitness licence.

The Sports Card gives you access to several sports activities; all ‘walk in’ activities

are free of charge. Some of the free activities included on the Sports Card are: badminton,

lacrosse, basketball, rugby, aerobics, floor ball, volleyball, wu shu, boxing, swimming,

indoor soccer and judo.

To use the gym at sports centre Randwyck you need a special permit: the fitness licence.

New members can buy this licence after attending an introduction class. Once you have

had a licence, you can yearly renew this permit without attending another introduction

class. In combination with the sports card, the fitness licence is less expensive.

Other activities are available for a limited number of participants and therefore offered

as a course. A course takes 7 or 14 weeks and you have to sign-up and pay an extra fee.

Examples are: acrobatics, ballet, capoeira, modern dance, pilates, spinning and yoga. With

a special season ticket you can join several spinning and clubpower (pump) classes.

There are 2 types of memberships:

There are 3 types of memberships:

I. SPORTS MEMBERSHIP: with the sports card gives:

i. Access to all ‘walk in’ activities

ii. Possibility to register for a course

iii. Possibility to buy a season ticket.

iv. Discount on the purchase a fitness licence.

II. FITNESS MEMBERSHIP: with the fitness licence gives:

i. Unlimited access to the gym/fitness club.

III. SELECT MEMBERSHIP: thewith select pass gives:

i. Access to restricted selection of the sports programme.

Depending on the time of purchase you have two options for the duration of your membership:

a membership for (the rest of) the academic year or the 4 month membership.

Practical Guide • Student Handbook

There are only 5 terms in which you can start: I. September-October, II. November-December,

III. January- February IV, March- April and V: May-June.

Note that at UM Sport there is no entrance fee and no notice.

For the most actual prices of a sports card, fitness licence and courses, please check our


The Sports Card and the fitness licence can be bought at both the UM Sport web shop

or at the UM Sport desk, where you can register for a course as well. Pre sale as of August

10 until September 15, 2009: € 2.50 discount on all 12 months memberships at the UM

SPORT web shop as well as at the desk.

During the Try Out weeks (August 31 - September 12. 2009) you can join several activities

without the sports card. See the website for an overview.

Information on all sports activities offered and organised by UM SPORT can be found on

the website

5.2.2 Private Sports Clubs

There are many private sports clubs in Maastricht, which cater to all levels and backgrounds.

As a general rule such clubs are more expensive than UM Sports, but are usually open to

students and eager for new members. Although mostly a second choice to UM-organised

sports where you can participate with your peers and enjoy discount rates, private clubs

do offer most sports not available through the UM programme. Private clubs are too

numerous to name here. If you are looking for a specific sport, ask at the UM Sport desk or

search the Yellow pages, and keep your eyes open for posters and promotions.

5.2.3 Sports Facilities

Swimming Pools

The UM Sports card allows you free access to some swimming pools at certain times.

Please check the UM SPORT website or contact the swimming pool for information on

lessons and water sports.

Zwembad de Dousberg

Phone +31 (0)43-343 34 66

Dousbergweg 10

6216 GC, Maastricht

Zwembad Heer

Phone +31 (0)43-362 04 04

Laan in den Drink 8

6226 HG, Maastricht

Fitness Centre UM SPORT

Sports Centre Randwyck

Phone: +31(0)43-388 53 11

P. Debyeplein 15

6229 HA, Maastricht

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Maastricht has more than 20 gyms, which you can search for in the Yellow Pages. Most

fitness programmes are also offered through the UM SPORT programme. However, some

private gyms offer student discounts and personal training.

UM SPORT acitivities

Running Training Handball Sailing Indoor Soccer

Pilates Aikido Lacrosse Jiu Jitsu

Hockey Floor ball Power Kick Rowing

Boxing Tennis Judo Basketball

Acrobatics Korfball Yoga Volleyball

Fencing Triathlon Capoeira Streetdance

Cycling Karate Outdoor Soccer Aerobics

Club Power Wu Shu Badminton Squash

Waterpolo Ballet Swimming Modern Dance

Spinning Ballroom Dance Condition Training Total Body Workout

Gymnastics Zumba Mindfulness Athletics

Climbing Horse back riding Ice skating

5.3 Competitive Sports

Students who compete as professional athletes are sometimes eligible for Top Sports

benefits. This generally means that these students will have the opportunity to arrange

their academic schedule around their training schedule to some extent, as well as gain

access to some extra sports facilities. For more information, visit and follow the link: “Study & Top Sports”.

Even if you are NOT a professional, any student entering a sporting tournament can apply

for subsidy through MUSST ( to help with registration and transportation


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6 Lifestyles

Practical Guide • Student Handbook

Whether it is sports, drinking, drama schools, classical music, volunteering for charity or

meeting people from other cultures, Maastricht is guaranteed to have a programme that

fits your lifestyle. This section, while incapable of showing you all possibilities, will try to

get you in contact with as many of those groups as possible.

6.1 Finding groups and clubs

Finding a club in Maastricht is often a matter of luck. Although posters and recruitment

campaigns are not uncommon, many clubs will wait for you to find them.

Here are a few tricks to finding a good club.

1) Ask around. The most common way to find your way into a club is to ask somebody. By

the time a student reaches his or her third year, he or she is sure to have “a friend of a

friend” in just about every organisation out there. Personal contacts are a key factor in

finding your interests, so just ask.

2) Keep your eyes open. Posters are everywhere and each one offers its own unique opportunity.

Check student areas: in the Faculty buildings, at student cafés and around

sports halls.

3) Check the Internet. It is more and more common for clubs to have their own website.

Include “Maastricht” in the keywords and you are bound to come up with something.

Some Useful Sites:;;

4) Be diligent. Just because you did not find a club listed in the yellow pages does not

mean it does not exist. Keep asking around and you will eventually find what you are

looking for.

6.2 A few suggestions

Here is a list of activities that may interest you as a student. This is not a complete list.

In fact, it is not even half of the list. New clubs start every week, filling the desires of

students that share your interests. Think of this as a starting point.

Academic Associations

These are numerous, and are different in every Faculty. Each Faculty has an information

desk that should have at least some information on all of its associations. Also, nearly all

of these groups are registered at the Student Service Center


Studium Generale

Studium Generale is a University department, which offers a wide programme of lectures

and debates, besides all sorts of cultural activities: theatre, pop music, world music, comedy,

students on stage etc. Please refer to 7.6 (SSC).

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Art Academy

The Academy of Fine Arts Maastricht is located just down the road from the School of

Business and Economics, at the far end of the Abtstraat. Students there enjoy extensive

art facilities and train to become professional artists. If you are an artist, an aspiring artist,

or just like the idea of art, check out the people and the programmes there and you are

bound to find something to get involved in.



Each year, the RAGWEEK is organised, involving all UM student associations organising

activities that raise money for charity.

covers many charity organisations as well as service and activist groups.


Tafelstraat 13 – Broaden your view

Tafelstraat 13, the ecumenical student chaplaincy is a place where students meet.

See 7.8 (SSC)

Erasmus Student Network

ESN Maastricht helps international students integrate into life in Maastricht by

organising mentorship programmes, greeting events and other activities.

Postal address:

Bonnefantenstraat 2

P.O. Box 616, 6200 MD Maastricht

Visiting address:

Bonnefantenstraat 2, Room B2.04 of the Student Service Center

6211 KL Maastricht

Office hours: Monday - Thursday: 15:00 -17:00 hrs.,

Tel: +31 (0)43-388 53 57 Fax: +31 (0)43-753 45 84

International drink every Tuesday at the “Twee Heeren”.

Cultural Groups


The Association for Chinese Students and Scholars in the Netherlands is an official

organisation supported by the national Chinese Embassy. It aims at uniting Chinese students

and scholars in the Netherlands and helping each other. It provides students with

information on living, studying and other social activities. For more information, check the


Chairman of the Maastricht Branch: Ming Li

St.Servatiusweg 54, 6227 TT Maastricht

Tel:+31 (0)6 41 23 84 76


(See student associations)

Homosexual Groups

Practical Guide • Student Handbook

COC - Gay and Lesbian Association

COC Netherlands is a federation of 24 COC organisations in most of the larger Dutch

cities. The local organisations operate in the region and offer personal support, support

groups and information. They promote lesbian and gay interests and provide venues

where gays and lesbians can meet. Special activities aim at older gays and lesbians,

women, young people, ethnic minorities and people with disabilities. The local organisations

are run almost exclusively by volunteers.

COC Limburg

Bogaardenstraat 43

6211 SN Maastricht

+31 (0)43-321 83 37


Maastricht LGBT Student Association

Kaleidoscope provides a social space for lesbian, gay, bisexual, transgender and like-minded

students in Maastricht. It promotes a more diverse student community, trying to create

more awareness and acceptance of alternative sexual orientations and gender identities.

Postal address:

Student Service Center


P.O. Box 616

6200 MD Maastricht


Maastricht University Language Centre

Developing a true international profile also includes learning foreign languages. Market

research has shown that it is frequently the third or fourth language that proves to be the

decisive factor in getting a job. It can also open doors for interesting career moves.

You can join all sorts of interesting courses at the UM Language Centre at reduced student


• All courses use a practical, communicative approach.

• The focus is on active participation and real-world exercises.

• Attention is paid to cultural aspects.

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Our offer is wide ranging, and includes:

• Dutch courses at all levels


The Dutch courses with codes NL9 and NL10 (with special groups for German and

Scandinavian-language speakers) are subsidized by UM, which means they are offered

at a special reduced rate for international students (regular and exchange).

• English courses at all levels


- New from August 2009: Survival Skills for the PBL classroom. This course will improve

the communication skills that are vital for success in your studies.

- Preparatory courses for Cambridge exams FCE, CAE and CPE

- Individual support in general and academic writing skills

• European and non-European languages, a broad variety including:

- Beginners’ courses that will help you get started immediately in general daily situations

- Intermediate and advanced courses with professional skills for practical application

in your studies or work.

- For all languages we offer an assessment service if you need written proof of your

language skills.

For a full overview of the courses and their levels, content, fees and starting dates, please

refer to

Visiting address: Sint Servaasklooster 39

Postal address: PO Box 616, NL 6200 MD Maastricht

Phone: +31 (0)43 388 39 50

Fax: +31 (0)43 325 72 46




Kumulus is a private arts school that offers courses in music, art, theatre and dance. For

information call: +31(0)43-350 56 69 /

University Orchestra Maastricht

The UM has a symphonic orchestra consisting mainly of students and employees from

the University. The rehearsals are every Monday night. For more information please check or send an e-mail to

For more information call Ms Fransje Muysken: +31 (0)43-343 19 97


The UM also has a student association for traditional Spanish music.

Political Organisations

Practical Guide • Student Handbook

Amnesty International

Amnesty International Maastricht Students (AIMS) is an active group of students who

organise actions to forward the cause of universal human rights in the world.




Alert Maastricht is composed of international UM students, who share the goal of stimulating

the development of political thinking and exchanging different views on political

matters. As such, Alert aims to provide a platform for political discussions about controversial

topics within the university, such as globalisation versus democracy, G8, corporate

responsibility and human rights, AIDS.

For more information contact

Jan Joseph Stok:

Phone: +31 (0)6-21 82 52 81

Religious groups

(See section 4 on religion)

Student Associations - Social

Student associations vary widely, from the purely social societies, to very tightly focused

groups specialising in a single activity. Some of the largest and most popular social associations



Claiming to be the world’s largest international student association. For more information

go to or email address

AIESEC Maastricht

Tongersestraat 43

6211 LS Maastricht

Room 0.014/ 2.011

AEGEE – International Student Association

Koko – Large local student association

SV Circumflex – Large local student association

M.S.V. Tragos – Large local student association

MDF – a federation of smaller student associations

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OSM – Independent Student platform Maastricht

Saurus – Social Rowing Association


Alles Is Drama

Alles is Drama is a student association that offers performance courses of many varieties.

Alles is Drama

Postbus 616 6200 MD Maastricht

Phone +31 (0)43-388 53 58

Studium Generale

University Department which offers a program of Theatre and Music, besides a program

of Lectures and Debates. See 7.6 (SSC)


Eloquent Magazine

Eloquent is the independent Faculty magazine of the School of Business and Economics.

Written entirely in English, it provides a critical, economic perspective on a wide variety of

areas. Eloquent is always open to new talents entering the team. In addition to the magazine,

the website of Eloquent creates a useful source of information. Helpful material for

your studies can be retrieved from this website.



7 Student Services

7.1 Student Services Centre (SSC)

Practical Guide • Student Handbook

This department has a number of specialised service units for student-related issues such

as accommodation, sports, information on studies and work and career advice. In addition,

there is a central information desk in the Visitors’ Centre, to where current and prospective

students may address their questions.

Visiting address: Bonnefantenstraat 2

SSC website:

Telephone number: +31 43 388 5388

Departments of the Student Services Centre:

Visitors’ Centre

• Information desk

• Coffeelovers

• UM Gift shop

Student Registration

• Admission and registration

• Visa office

• Scholarship office

Career Services

Student Guidance

• Psychological support

• Study related legal support

• Disability support

Student Housing (Kamerburo)

Studium Generale


Tafelstraat 13

Center for European Studies (CES)

7.2 Visitors’ Centre and student registration

Information Desk

The information desk in the UM Visitors’ Centre at Bonnefantenstraat 2 is the first point

of contact for current and new students. It provides the following services:

• Help with admission and (re)registration

• Information on and help with visas, scholarships, bank accounts and (health) insurance

• Changing of address

• Payment of tuition fees

• Cancellation of registration

• Reimbursement of tuition fees

• Proof of payment/registration

• Collection of your first UM card

• Help with housing

• Appointments with student deans, student psychologists, and career services

• UM gifts

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Visiting hours information desk: Monday-Friday 8.30-18.00; Saturday 10.00-16.00

Please also feel free to contact our Call centre for information regarding studying at

Maastricht University:

Phone: +31 43 388 5388



Opening hours Monday-Friday 8.30-17.00


The Admissions Office is responsible for helping prospective bachelor and master students

with their admission to Maastricht University. It provides information on diploma

evaluation, admission procedures, sufficiency tests for courses and languages, etc. It is

also responsible for the coordination of the prospective students’ admissions audit. The

Admission Office works in close cooperation with the Registration, Visa and Scholarship

Office to provide the best possible service to prospective students.

For any questions on admissions, please contact the Admissions Office by e-mail:

Prospective bachelor’s students:

Prospective master’s students:

Or contact our call centre.

Visa and Scholarship Office

The Visa Office offers prospective and current students assistance with obtaining visas,

work or residence permits and with the extension of residence permits.


Scholarship Office

Prospective and current students can obtain information about scholarships (Socrates/

Erasmus, HSP Huygens, cultural treaties, NFP, UM High Potential and UM Company scholarships).


For any questions on visas or scholarships, please also visit our website:

7.3 UM Career Services

UM Career Services aims at assisting students with a successful preparation for their

future Career through workshops, information, advice and counselling. In addition UM

Career Services links students of Maastricht University to the job market in various ways.

Practical Guide • Student Handbook

What does UM Career Services offer:

• Career & Information Centre: resource centre with all kinds of information about

career and study

• Quick Career Advice: 15 minutes guidance counselling about career planning and study


• Career Counsellors: individual in-depth coaching about career planning and study

choice (max. 3 consults of 1 hour)

• Job interview simulation (individual): preparation for an actual employment interview,

video-taped and evaluated

• Lectures, presentations and career events: in cooperation with study associations,

alumni and companies

• Informative website with:

- Vacancy database: internships, graduate jobs, student jobs, voluntary work and

vacancies for alumni

- A day in the life of… UM alumni: database with testimonials of alumni per faculty

- Career events: calendar of career related events

- My Career Links: overview of relevant websites

• Workshops: in Dutch and English

Examples of workshops: Discover your competences, Job Interview, CV & letter of application,

Assessment Center, Employment contract & negotiations, Choose your Master,

Entrepreneurship, etc.

All our services are free of charge, with the exception of workshops (€ 10,-).

Career Services assists UM students until 2 years after graduation.

For more information:


For making an appointment: +31 (0)43-388 53 88

7.4 Student Guidance

At university you are expected to be independent and take care of your affairs yourself.

This does not mean, however, that you won’t have any questions!

The student counsellors can surely answer many of your questions.

Below please find an overview of the counsellors working at Student Services Centre:

Psychological support (student psychologists)

The student psychologists may be consulted in case of personal problems. Examples of

such problems may be:

• Study related problems like study stress and fear of failure

• Psychological complaints such as anxiety, depression, eating disorders, stress-related

complaints, lack of confidence, dealing with traumatic experiences.

The student psychologists can help you by means of individual guidance and/or group

training (in Dutch and English).

Examples of group training; Training course on fear of failure, Study efficacy group, Loss

and mourning group, Stress management, Assertiveness training and Time management.

For more information:


For making an appointment: +31 (0)43-388 53 88

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Study related legal support (Student deans)

The student deans can help you when you have questions about:

• Your rights in case of a study delay because of illness, pregnancy, family circumstances

or practising top sports

Student grants

• Studying with a functional impairment

• Membership of a council, board, committee or membership of the board of a student


• Other questions concerning your rights as a student

For more information:


Open visiting hours: Every Tuesday from 14.00-16.00 o’clock,

Bonnefantenstraat 2

For making an appointment: +31 (0)43-388 53 88

Studying with a disability, chronic illness or dyslexia

It is important to Maastricht University that students with a functional impairment can

successfully complete their studies without too much delay. By functional impairment

the UM means all disorders that are of a permanent or temporary character. Amongst

these are all motor, sensory or psychological disorders, but also non-visible disorders, such

as dyslexia, chronic illness, physical complaints, depression and the like. The Disability

Support Office is available to students (with a functional impairment), prospective

students, student counselors, teachers, parents and others who are interested and offers:

• Information about studying with impairment, laws, (UM-) regulations and external


• Advice

• Support (for example, by arranging facilities)

• Help with requesting (education) facilities

• Assistance addressing complaints and problems with regard to this topic

When you have a functional impairment or if you get confronted with an impairment

during your study, this might imply that adjustments and facilities are needed in order to

reduce study hindrances and delays. Facilities have to be requested on time. The Service

desk closely cooperates with student deans, study advisors, student psychologists and

career counsellors.

For more information:


Open visiting hours: Monday – Thursday from 10:00-12:00

Telephone: +31 (0)43-388 52 72

7.5 Student Housing – Kamerburo

Practical Guide • Student Handbook

Student housing helps students to find accommodation in Maastricht and the surrounding

area. The Kamerburo is a non-commercial housing agency which is located in the

Students Services Centre. The Kamerburo acts as a mediator between the housing market

(public and private) and students. All mediation and registration takes place via

Most exchange students opt for a room in the University Guesthouse, and they only

need to contact the Kamerburo if they intend to stay longer than the regular exchange

programme or if they prefer a room outside the Guesthouse.

7.6 Studium Generale

Studium Generale (SG) offers a programme of lectures & debates and cultural activities.

With interesting lectures and exiting debates SG reveals a wider experience of the arts,

sciences and of society. The cultural program presents a variety of activities such as comedy,

theatre and music. There is also an opportunity for you to perform on stage. Studium

Generale helps you to expand your horizons and learn about other aspects of knowledge.

It will enable you to put things into perspective and help you to analyze political, cultural

and social issues.

Which activities does Studium Generale organise?

• Public lectures and debates. The foundation of cultural, scientific and social issues. Free

admission, no obligations, gain insight into topics outside your study;

• SG On Stage. Pop Music, World Music, Comedy and Theatre. You can also perform! See

the Open Mic, the Student Song Contest and the Battle of the Bands. Great ambiance,

exciting performances;

• Short lecture series. In series of six lectures topics are addressed that contribute to

the academic education of students, for example on Consciousness, Legal Psychology,

Human Rights and Philosophers of the Twentieth Century;

• The SG Science Café. A meeting place for scientists and university students. The café

provides an opportunity to debate with scientists in an informal atmosphere. With live


For more information:

7.7 Sports

University sports at their best: affordable, relaxing, open, challenging and international.

More information in section 5 (sports), or visit:

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7.8 Tafelstraat 13 – Broaden your view

Tafelstraat 13 is the ecumenical student chaplaincy where students meet. The building,

with a living room and a kitchen, is suitable for different kinds of meetings, get-togethers

with friends, social activities or peace and reflection.

Because your time as a student is a time of exploring and growing, Tafelstraat 13 offers

a wide range of activities during the academic year. To give you a little impression:

discussion evenings about political, ethical or religious topics, walking tours, dining

together, cultural trips, creative workshops, Taizé Vespers and international encounters.

These activities offer the unique possibility to find out more about yourself and others.

They also contribute to your personal development, consciousness-raising and social


There are chaplains for personal support. Whether you need a confidential talk or a helping

hand, there is a warm welcome for everybody regardless of religion or background.


Our website gives you current information and it also offers the possibility to register for

activities or our newsletter.

For more Information:


Visiting address: Tafelstraat 13, Maastricht

Telephone: +31 (0)43 321 56 51

7.9 Center for European Studies (CES)

If you are a non-EU student who would like to study at Maastricht University for one semester

or for a summer programme, you can study through the Center for European Studies

(CES). You can choose from the wide variety of all courses that the UM offers. CES is

there to ensure full integration into university life and help you with all kinds of questions

you might have, both academic and practical. If you are looking for a fantastic European

experience, individual guidance, 24/7 assistance in case of an emergency and help with

anything from an airport pick-up to finding a room, CES is the place to be.

For more Information:


Practical Guide • Student Handbook

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I want to ride my bicycle…

• there are about 16 million bicycles in the Netherlands,

slightly more than one for every inhabitant;

• about 1.3 million new bicycles are sold every year;

• there are 3.277 bicycle shops in the Netherlands;

• there are 19.100 kilometres of bicycle paths and lanes,

and 115,600 kilometres of paved roads.

8 On the move

8.1 The bicycle

Practical Guide • Student Handbook

If you really want to sample Dutch life and get around quickly and easily, make sure you

buy a bicycle. Get one just like the Dutch use as a serious form of transport: a sturdy, nononsense

bicycle, preferably not too expensive so that if it gets stolen you will not feel too

bad. Be sure to buy a good solid lock and fix your bicycle to an immovable object, in order

to discourage bicycle-thieves. In fact, most Dutch students spend more money on the

locks than on the bicycle itself.

8.1.1 Buying a second hand bicycle

Most students buy second hand bicycles; prices vary greatly. Although second hand bicycles

are not easy to get, you can try one of these addresses in Maastricht:

Courtens Bike Sports Quaaden Rijwiel- en Bromfietsenhandel

Calvariestraat 16, Maastricht Akersteenweg 22, Maastricht

T: +31 (0)43- 321 38 20 T: +31 (0)43-361 39 25

Aon de Stasie Tweewielerspecialist Rijwielhandel George Walstock

Stationsplein 26, Maastricht Ruttensingel 59, Maastricht

T: +31 (0)43-321 11 00 T: +31 (0)43-325 06 62

You can also ask your fellow students if they happen to have any spare bicycles standing

around at home, which is not uncommon.

A word of advice: if you have to leave your bicycle at the station overnight do not park it

on the premises, since this is the most common place for it to get stolen. Instead, park

it indoors at the bicycle garage “Aon de Stasie Tweewielerspecialist”, which is near the

station, and simply pick up your bicycle upon return. Leaving your bicycle at the garage

costs € 1.10 per day. If you park your bicycle overnight, you have to pay for two days. For

example: if you bring in your bicycle on Monday and you pick it up on Tuesday, you are

charged € 2.20.

8.1.2 Bicycle theft

If your bicycle gets stolen, you should report it to the police. Once you have the official

police report you can visit the police station every last Saturday of the month to see if

they have found your bicycle. If the police do not retrieve your bicycle, you have the opportunity

to buy one of the other bicycles that were stolen, retrieved by the police but not

picked up by the owner. These bicycles can be bought at a very low price.

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8.2 Bicycle laws

8.2.1 General bicycle laws

Please note that the laws for cyclists in the Netherlands are quite strict. Although there

are many bicycle facilities such as bicycle lanes on the streets and bicycle parkings, you

are advised to pay attention to the road signs etc. One-way streets that are nevertheless

accessible for bicycles are clearly labelled as such; deciding to drive into one-way streets in

the wrong direction can result in a heavy fine. Also, make sure that when buying a second

hand bicycle the brakes and more importantly the lights actually WORK. The police do

regular check-up rounds on the inner city streets in particular and they will pay no attention

to the fact that you are a foreign exchange student and therefore not familiar with

Dutch laws.

8.2.2 Inner City Regulations

There is a prohibition for bicycles and scooters to be placed randomly within the pedestrian

area of the inner city. Bicycles and scooters must be stored in the respective bicycle

racks. If you do not do so, your bicycle will be removed and brought to a bicycle parking on

Kesselskade; scooters are moved to Het Bat. The owner can pick it up there.

8.3 Public Transportation

8.3.1 Buses, trams and subways

Transport companies provide frequent services on buses and trams. Amsterdam and

Rotterdam also have subways (called: metro). Rural communities are linked by bus. You

can use the same ticket in all of the buses, trams and subways throughout the country.

This ticket is called a strippenkaart, or stripcard. You can buy those with two or three strips

from the bus or tram driver, but the cards with 15 or 45 strips that you buy in advance are

much cheaper. These more economical cards can be bought at all railway stations and

post offices, as well as in many bookstores and cigarette shops. A stamp on a strip cancels

that strip and all those above it. If you buy a strippenkaart on the bus you pay in cash; note

that on an increasing number of buses you can also pay with your Chipknip.

8.3.2 Trains

The Netherlands has a dense railway network that offers frequent service as well as the

quickest way to travel between city centres. The carriages are modern and clean and, although

many Dutch people complain about delays, the trains usually run on time. On the

train you have a choice of carriages: first or second class, which is indicated with a large

1 or 2 painted on the outside of each wagon. First class costs about 50 % more and gives

you a slightly larger seat in a compartment that is less likely to be full. Smoking is not

allowed on any train, and is also prohibited in the station and on the platforms (although

there are special zones on the platform where smoking is permitted; these zones are

indicated by a tall pillar, containing ash trays and the words “rookzone”. Anyone caught

smoking outside these zones will get a heavy fine).

Train schedule

From Maastricht you can go by train to practically any destination in the Netherlands.

Some destinations can be reached directly from Maastricht, for other destinations you

have to transfer to another train at a station.

Practical Guide • Student Handbook

Information about the departure times of trains going to and leaving from Maastricht

can be found on the web sites: in Dutch and English, only

in Dutch (this site also gives information about bus, tram and metro schedules). On the

website you can find tips for interesting places to go in the



Regular tickets are either one-way (enkele reis) or return (retour). They are valid only on

the day you buy them, unless you ask specifically for a ticket with a different date or no

date. In that case, you must have the date stamped on the ticket before you get in to the

train on the day you travel. You do this at one of the yellow machines in the hall or on the

platform. You buy your ticket at a ticket window or at a yellow ticket machine, which you

will find either in the main hall of the station or on the platform. At the ticket machine

you can only pay with your bank card, either by using your PIN or Chipknip. If you only

have cash at hand, you can buy your ticket at the ticket window (which is slightly more

expensive). Note that not all stations have a ticket window. If you find yourself on a station

without a ticket window and no bank card, make sure you alert the ticket collector on

the train upon embarking to avoid getting fined for not having a ticket.


There is a wide variety of passes and special tickets that can save you money. Which type

you choose depends on the kind of travelling you plan to do – frequent or infrequent, in a

group or alone, during morning rush hour or not, etc. Ask the clerk at the ticket window

for advice.

If you are travelling to a city in the Netherlands and are planning to stay there for the

weekend, you can save money by buying a so called weekend retour. The only condition

is that you leave Friday after 19:00 hrs and make sure you arrive before 04:00 hrs on


If you want to travel extensively within the Netherlands, it is advisable to buy a so-called

voordeelurenkaart. This railway pass gives you 40% reduction on your train tickets, if you

travel on weekdays after 09:00 hrs or during the weekends. Furthermore, you can take

three other persons with you and they can also travel at 40% reduction, provided you

travel together the whole time. This railway pass costs € 55 and is valid for a whole year.

Note: Dutch students have an OV-studentenkaart with which they can travel for free in

the Netherlands. They can also take up to three people at the discount rate of 40%, so if

you are making a trip through the country, it is worth travelling with a holder of the OVstudentenkaart.

As exchange student you are not eligible for the OV-studentenkaart since

you do not get studiefinanciering and do not pay tuition fees.

8.3.3 Travelling abroad

If you want to explore the rest of Europe, there are several opportunities to do that in an

economical way: if you want to travel extensively throughout one country try Eurodomino,

if you want to travel in several countries within Europe ask for Interrail. Specific information

about these packages can be obtained at the railway station or via

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One specific ticket that deserves mentioning is the Belgian Go Pass for people under the

age of 26, which is a very cheap and efficient way to travel through Belgium. The Go Pass

costs € 50.00 and is valid for 10 single trips between any two Belgian train stations (except

border stations). The Go Pass can only be purchased at Belgian train stations, so from

Maastricht take the train to Liège and buy it there.

Extra note concerning travelling abroad: once you have obtained your residence permit (if

you need one) you can travel freely in the Schengen countries (Belgium, the Netherlands,

Luxemburg, Greece, France, Germany, Spain, Portugal, Austria, Italy, Denmark, Finland,

Iceland, Norway and Sweden). However, as long as you do not have your residence permit,

it is wise to check whether you might need a visa before you want to travel.

When travelling around Europe by airplane there are several airline companies that offer

cheap flights, for example:

Ryanair (

Brussels Airlines (

Easyjet (

Transavia (

German Wings (

Air Berlin (

Tuifly (


If you travel outside of the Netherlands and want to be eligible for certain student

discounts your UM card will often not be enough to identify you as a student, and an International

Student Identity Card is often required. For more information on how to apply

for an ISIC card go to

8.3.4 Rent a car

When travelling through Europe it is also possible to rent a car. Some car rentals in Maastricht:

Adrem Hertz

Heerderweg 33, Maastricht Maastricht Aachen Airport, Beek

T: +31 (0)43-352 11 00 T: +31 (0)46 475 00 07

Avis Sixt

Parallelweg 38, Maastricht Spoorweglaan 18, Maastricht

T: +31 (0)43-325 23 77 T: +31 (0)43-310 17 37

8.3.5 Taxis and train-taxis

All regular Dutch taxis use meters and all charge roughly the same rate. When you get

into the taxi to start your journey, the meter will already show a balance of several Euros.

This ensures the driver of a minimum fare. Only for very long distances it is sometimes

possible to negotiate a fare. Otherwise you pay what the meter indicates. It is customary

to give taxi drivers a tip, by rounding up the amount payable. If you need a taxi you

either call (see numbers of Maastricht Taxi-services below) or go to a taxi stand where

taxis wait. Taxi stands can be found for example at the market or the train station in


Taxis in Maastricht:

Taxi Centrale Frenske Automotive Group Zuid

T: +31 (0)43-363 63 62

T: +31 (0)43-343 00 00

8.4 Driving your car

Practical Guide • Student Handbook

Some points of advice:

• Drive on the right hand side of the road.

• Parking violations are punished rather severely: look for signs that say betaald parkeren

(paid parking) or a blue sign with a white P in the middle.

• Wearing your seatbelt is mandatory.

• Using your cell phone in the car while driving is only allowed as long as it is hands-free.

Traffic Signs

In general, blue signs tell you what is OK and red signs warn you of a restriction. A red circle

indicates that something is forbidden and a red triangle tells you something about the

road conditions. A yellow or orange diamond indicates that you are on a road with priority

(also see paragraph 7.2 on Bicycle laws).


If you have a valid driver’s license from one of the following countries, you are allowed to

drive in the Netherlands for a period of 1 year: Austria, Belgium, Bulgaria, Cyprus, Czech Republic,

Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy,

Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania,

Slovakia, Slovenia, Spain, Sweden and United Kingdom.

Car insurance and service can be arranged through:


Wycker Brugstraat 24, Maastricht (Wijck)

T: +31 (0)70 – 314 64 43

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The Dutch Mentality

By Han van der Horst

The Dutch position on the international market is a strong one. This is not

necessarily because the Dutch are the cheapest. It is not easy to be the cheapest,

coming from a country where the wages are high and the social provisions the

same. What the Dutch need to focus on is an optimal ratio between quality and

price and their legendary dependability.

You can find daily proof of this mentality at the busstops, the time the bus will

be there is specified to the minute. For instance, 18.06, 17.46 and 19.08. This is

not a statement of intent. It is an aim that will be sought to be achieved with all

possible means. Should the bus be late due to a traffic jam or any other form of

delay, then you will find that the atmosphere among the passengers will plummet.

They will steal quick, irritated glances at their watches. They will start to pace

restlessly. If they have a mobile phone, they will make a call. And when the bus

arrives, five minutes late, the transportation company will have scored badly. This

reaction of the passengers is less exaggerated than it seems.

Arriving on time and keeping an appointment are key issues in the running

of the Dutch society. Now that the bus is late, one might miss the tram or the

train and thus be delayed even further. This can mean trouble for the person in

question, but also for the others expecting him. They will not be able to make

optimal use of the time allotted to the appointment, which will further upset

their agenda.

This notorious system of appointments and agendas is surprisingly flexible and

efficient, if you keep the main rules in mind: you must make an appointment for

everything and you must stick to the agreed time.

9 Health care

9.1 Family Doctor (huisarts)

Practical Guide • Student Handbook

The huisarts is usually a General Practitioner who lives in your neighbourhood and in

general, you need to go to him or her if you need medical assistance. Only if you cannot

leave your house the doctor will make a house call. Your huisarts will be the first one you

call whenever you have any medical questions or you need help. If the huisarts thinks you

need more specialised expertise, he/she will recommend you to a specialist.

Note: you need this recommendation from a huisarts, otherwise you cannot go to see a


Family doctors in Maastricht

Maastricht Centre Maastricht East

Dr. Smits C. Wijnands and Th. van der Waart

Glacisweg 1, Maastricht Voltastraat 30, Maastricht

Phone: +31 (0)43-321 63 00 Phone: +31 (0)43- 363 74 33

(Near the University)

(Near Guesthouse Annadal)

Huisartsenpraktijk Huisartsenpraktijk De Poort

Annadal Becanusstraat 15, Maastricht Becanusstraat 15, Maastricht

Phone: +31 (0)43-343 66 85 Phone: +31 (0)43-347 55 50

(Near Guesthouse Heugemerweg)

Dr. Bastiaens and Dr. van de Berg

Clermontlunet 3A, Maastricht

Phone: +31 (0)43-321 62 68 or

+31 (0)43-321 28 79

You can look in the phone book under huisartsen for more suggestions. If you need to

see a doctor between 17:00 and 08:00 hrs (when the family doctors can no longer be

reached) please call +31 (0)43-387 77 77. You are required to make an appointment and go

to the Emergency Room of the hospital.


• Always call first to make an appointment

• Take a copy of your European Health Insurance Card (or other proof of Health

Insurance) with you, when you go to see a doctor.

• Take money with you to pay for the consultation. Sometimes the proof of

insurance is not sufficient. If you have to pay for the consultation right away,

you can retrieve it from your insurance afterwards. Always make sure that you

get a receipt of payment!

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9.2 Medication

9.2.1 Pharmacy (apotheek)

The huisarts can recommend medication and give you a prescription (recept).

Prescription drugs are bought at a pharmacy. In addition, pharmacies also sell over the

counter (non-prescription) drugs, vitamins, medical supplies etc.

Pharmacies situated near the Guesthouse

Apotheek Martens Sijstermans/ Lloyd Apotheek

Koningin Emmaplein 19, Maastricht Dokter van Kleefstraat 2, Maastricht

Phone: +31 (0)43-321 24 66 Phone: +31 (0)43-343 26 30

Mon-Fri: 8:00 -18:00 hrs Mon-Fri: 8:30 -18:00 hrs

Sat-Sun: closed Sat-Sun: closed

Apotheek Wyck Apotheek Straver

(near Heugemerweg) (near Majellastraat)

Wyckerbrugstraat 10, Maastricht Akersteenweg 88, Maastricht

Phone: +31 (0)43-321 36 25 Phone:+31 (0)43-361 28 29

Mon-Fri: 8:30-18:00 hrs, 24 hours/7 days a week

Sat: 10:00 -16:00 hrs

9.2.2 Drugstore (drogisterij)

A drugstore does not sell prescription drugs but handles over the counter remedies such

as throat lozenges, syrups, homeopathic medicines and pain relievers, as well as toiletries,

cosmetics, cleaning supplies etc. An example of a drugstore near the Guesthouse is ETOS

(situated in the Brusselse Poort shopping mall).

9.3 Hospital

There are many good hospitals in the Netherlands, all with the latest technology. Eight of

them are university hospitals, the others are run by the community or religious organisations.

The only difference between university hospitals and community or religious

hospitals is that on the whole, more research is carried out at university hospitals so that

they can be more up-to-date on recent medical developments.

The hospital in Maastricht is a university hospital (Academic Hospital Maastricht): AZM

Debeyelaan 25 (near MECC)

Phone: +31 (0)43-387 65 43


In case of an emergency, call the national emergency number 112.

Here they will inquire whether you need an ambulance, the police or the fire

department and will connect you to the right department.

If you need the police but it is NOT an emergency, please call 0900 8844.


9.4 Dentist (tandarts)

Practical Guide • Student Handbook

If you have dental problems, you can contact one of the following dentists, or look in the

phone book for other suggestions:

Tandartspraktijk van Nouhuys Menger O.T

(near the School of Business and Economics) (near the Central Station)

Hertogsingel 89B Stationsstraat 46

Maastricht Maastricht

Phone: +31 (0)43-321 17 36 Phone: +31 (0)43-321 34 76

Remember: you have to make an appointment first!

Please note: not all medical insurances cover dental costs, so please check this before you

make an appointment.

9.5 Physiotherapist

If your back gets sore from spending too much time hunched over your books, or you

sprain your ankle in your rush to make it on time for your exams, you may want to think

about getting some physiotherapy to help you on your way to recovery.

You do not need a referral from a huisarts, you can just call for an appointment. Please

check with your insurance if they reimburse the costs, which you pay in cash and for

which you need to ask a receipt. You can find a list of physiotherapists in Maastricht in the

Yellow Pages.

Always nice to know: “Schiffelers Fysiotherapie” is the only physiotherapist in Maastricht

that has a swimming pool. You have to make an appointment via:

Schiffelers Fysiotherapie

Mr Maarten Schiffelers

Boschstraat 150, 6200 AA Maastricht

Tel: +31 (0)43-123 45 67 Fax: +31 (0)43-351 05 42



9.6 Student psychologists and student deans

Student psychologists

May be consulted in case of personal problems. Please refer to 7.4 (SSC)

Student deans

Study related legal support (student deans). Please refer to 7.4 (SSC)

It is important to know that the conversations with all the UM counsellors are confidential.

For more information visit:

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9.7 Others

CAD (Centre for Alcohol and other Drugs)

Offers help to addicted people.


Wilhelminasingel 68a, Maastricht

Phone: +31 (0)43 325 40 81

RIAGG Maastricht

Regional Institute for Ambulatory Mental Health

Care Address:

Parallelweg 45-47, Maastricht

Phone: +31 (0) 43 329 96 99 Open: Monday/Wednesday & Friday: 08:30-17:30 hrs

Tuesday & Thursday 08:30 – 20:00 hrs

9.8 Confidential advisor

The Executive Board of the Universiteit Maastricht actively pursues a policy against undesirable

behaviour at the workplace and in the study environment. Undesirable behaviour

includes at least sexual harassment, aggression, violence and bullying, and discrimination.

The confidential advisor is there to provide assistance and support to people who are

troubled by the undesirable behaviour of others. The individual who reports such behaviour

should have the opportunity to end it, if necessary with external help. The confidential

advisor is the person who gives guidance to a complainant who wishes to take her/his

complaint further. The confidential advisor acts only with the consent of the complainant.

Confidential advisor on undesirable behaviour:

Marloes Rikhof

Tel: +31(0)43 388 25 13

Fax: +31(0)43 388 48 63


9.9 Studying with a disability, chronic illness or dyslexia

It is important to Maastricht University that students with a functional impairment can

successfully complete their studies without too much delay.

See 7.4 (SSC)

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10 Drugs

10.1 Drug policy

Practical Guide • Student Handbook

The Dutch approach to combating drug abuse is perhaps the most misunderstood aspect

of life in the Netherlands. The aim, as in many countries, is to reduce addiction to hard

drugs and the crime associated with it. In the Netherlands, one way of achieving this has

been to separate the markets for hard and soft drugs. The theory is that if soft drugs are

brought out into the open and away from the criminal dealers, their use is far less likely to

lead to hard drug addiction. Young people are free to try smoking a joint if they wish; they

can do it openly and without coming into contact with criminals.

The statistics show that under these circumstances most young people do not form a

habit. Addiction to heroin and cocaine is actually on a decline in the Netherlands, where it

is a crime to sell hard drugs but addiction is treated as a health problem.

Please take into account the drug policy of the Guest House:

Dealing in and possession of soft drugs and hard drugs is forbidden and shall lead to

immediate eviction of the guests and an end to their contract. The Guesthouse UM shall

notify the police!

10.2 Coffeeshops

A coffeeshop can best be described as a café that does not sell alcoholic beverages and in

which, under certain circumstances, soft drugs may be sold and used. Although the sale

of soft drugs is an offence, low priority is given to the prosecution of coffeeshop owners,

provided they sell small quantities only and meet the following conditions:

- no more than five grams per person may be sold in any one transaction;

- no hard drugs may be sold;

- drugs may not be advertised;

- the coffeeshop must not cause any trouble;

- no drugs may be sold to persons under the age of 18, nor may minors be admitted on the


10.3 Smoking Ban

Although not an actual drug it is good to know that smoking tobacco (cigarettes, cigars

and pipes) in bars and restaurants is prohibited as per 1 July 2008.

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Carnival monument at the Vrijthof.

11 Social Events and Important Dates

Practical Guide • Student Handbook

Here is a summary of some of the most important happenings throughout the year in

Maastricht and the surrounding area. Check the calendar at the back of this handbook for

a summary of what is happening and when.

11.1 Carnaval

Carnaval: the Dutch either love it or hate it. Those who live in the southern provinces (especially

Brabant and Limburg) love it and celebrate it with passion. Virtually all businesses

close in a three-day celebration of life, spring, beer and friendship, though in the province

of Limburg there is an added element of poking fun at the government and politics. People

get dressed up and go from café to café, singing songs, dancing and drinking. There is no

need to be afraid of this being a local festivity at which strangers are not accepted: as long

as you dress up (preferably also paint your face) you are more than welcome. Go to a shop

called In ’t Panhuis (address: Markt 74 in Maastricht) for your own dazzling carnaval outfit.

This academic year Carnaval will take place from 14 – 16 February 2010. Carnaval is the biggest

event of the year in Maastricht and as an exchange student you cannot miss this!

11.2 30 April - The Queen’s Birthday

All through history, the Dutch Royal family has been very popular and their birthdays

have been celebrated with enthusiasm. Queen Beatrix celebrates her birthday on 30 April.

You can either celebrate it by visiting one of the towns or cities the Queen visits on this

day (and witness some true old-fashioned entertainment) or you can visit some of the

bigger cities. Amsterdam, and to a lesser extent Utrecht, is the place to be during this day:

bands playing everywhere, people dancing in the streets and having lots of fun! The trains

to Amsterdam tend to be packed (people actually travel from Eindhoven to Maastricht

first to obtain a seat) so make sure you go early. The night before, called koninginnenacht

(night of the Queen), is also wild and celebrated mainly in The Hague with large open air

concerts at various locations. Since the Dutch national colour is orange everyone wears

something orange on the Queens Birthday, so if you really want to mingle with the Dutch

you know what to do.

11.3 4 May - Dutch Memorial Day

Though this is not exactly to be considered a festivity, it is a day of national significance.

4 May is the day on which the Dutch remember those who died during the Second World

War; soldiers, people in the Resistance and those who died in concentration camps in

Europe as well as in Indonesia. The radios are silent between 20:00 and 20:01 hrs, and

people sit in silence to remember those who did not make it through the war.

11.4 5 May - Liberation Day

Following the melancholy day of 4 May is 5 May, the day on which the Dutch celebrate

their total liberation from the occupying forces in 1945 (some parts of the Netherlands

were already liberated in November 1944). On this day, flags are flown full-mast and the

streets take on a festive look. Throughout the country, it is celebrated everywhere and

there are a lot of open-air concerts.

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11.5 Preuvenemint

Preuvenemint is a four-day culinary event on the Vrijthof in Maastricht. It is held annually

during the last weekend of August (27-30 August 2009 and 26-29 August 2010). The

Vrijthof will then be filled with some forty stands in a lovely setting, where the local elite

meet to see and be seen. People come from far to experience the delicious food and wine

and enjoy the excellent ambiance. For further information visit:

11.6 5 December - Sinterklaas

Through the centuries Sinterklaas has been considered the patron saint of children. According

to legend, he saved his town from starvation and he is said to have revived three

dead children. He supposedly arrives in the Netherlands somewhere around the middle

of November on his steamboat from Spain. This boat is loaded with gifts and populated

by Zwarte Pieten (Black Petes), his helpers. One explanation why Sinterklaas has zwarte

(black) pieten to help him is because the Moors dominated Spain for several hundreds of

years. Another more popular explanation for zwarte piet being black is that he has come

down the chimneys so often that he can not wash the dirt off. Sinterklaas is not only a

holiday for children: also grown-ups like to participate in the fun. This is often done by

means of a gift (serious, silly or, often, homemade - the latter type is called a surprise)

with an accompanying funny poem.

11.7 Elfstedentocht

Though this is not so much an official festivity, much less an annually recurring one, it is

well worth mentioning. Every year, the Dutch hope for a severe winter as this will freeze

over the lakes and canals in the province of Friesland, allowing the Elfstedentocht to take

place. This Elfstedentocht is a race on ice-skates, that passes through 11 cities in Friesland

(hence elf steden or eleven cities) and is almost 200 kilometers long. The life of the winners

of this event will never be the same again – they become national heroes and are

recognized wherever they go. A surprising fact is that the winners are seldom trained

Olympic ice skaters, but modest farmers who have been training as a hobby.

11.8 Oktoberfest (Munich, Germany)

Although admittedly a German tradition, Maastricht students cross the border en

masse to take part in this wild festival of drinking, singing, and generally being happy

together. Feel free to join in with a gang of German students to enjoy this truly European

tradition. The Oktoberfest in Munich receives six million visitors annually, making it the

world’s largest fair. This year it starts on 19 September, 2009 and lasts until 04 October,

2009. For more information visit

11.9 Other events


• Christmas market (mid November-Christmas) – Valkenburg, Heerlen, Maastricht.

• Winterland (from 28 November 2009 until 03 January 2010): a winter wonderland at

the Vrijthof in Maastricht with an ice-skating rink, Ferris wheel and other attractions.


Practical Guide • Student Handbook


• TEFAF (The European Fine Art Fair) (12-21 March 2010): A nine day long fair of famous

international art antiques at the MECC in Maastricht. The fair had over 75,000 visitors

last year and many art lovers consider it the world’s most prestigious art and antiques

fair. See

• Easter in Maastricht (4-5 April 2010): International music festival taking place in the city

centre of Maastricht and the MECC. Big bands, brass bands and choirs will perform.

• St. Servaasfeest (early May): Week-long funfair on the Vrijthof in Maastricht, procession

to the St. Servatius Source, special services in the St. Servaas Basilica, concluding with

the St. Servaas procession.


• Lowlands Festival: Another huge yearly music festival, which also features art, theatre,

film, comedy and much more! 21-22-23 August 2009.

• Pinkpop (Whitsun): three-day pop festival (one of the largest in The Netherlands) in

Landgraaf, 22-23-24 May 2010.

• Rock Werchter (Belgium): 2-3-4-5 July 2009.


• Jumping Indoor Maastricht (26-29 November 2009): International horse show jumping


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12 Working in the Netherlands

Practical Guide • Student Handbook

If you are going to be staying in the Netherlands for more than a few months, you may

want to get a job to support your activities and make some money. Although the Dutch

system for applying for work is complicated, it is not impenetrable if you understand

some of the basics.

12.1 Who can work?

Citizens of EEA States

(Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,

Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania,

Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

and United Kingdom)

These citizens are allowed to work unconditionally, and do not require residence permits.

There are no legal barriers to working in the Netherlands and students can apply directly

for the job they want. Hence, you do NOT need to have a residence permit or a work permit.

However, you do need to obtain a BSN (Burger Service Number). You first register with City

Hall where you will get a sticker in your passport; after this you can apply for a BSN number.

Citizens from Bulgaria and Romania

These citizens still need to obtain a work permit; see below.

Citizens from outside the EU

(Everybody else)

If you want to get a temporary job during your exchange period in Maastricht and you

are a national from a non-European Union country you are not legally allowed to work

without a permit. It is possible to work only if you keep the following conditions in mind:

a) You have to have a residence permit, and

b) Your employer must apply for a work permit, and has to demonstrate that s/he has

searched unsuccessfully for workers within the EEA who possess the necessary skills

for the job. To support your application, you will need a written statement from Universiteit

Maastricht certifying that you are indeed registered as exchange student and

that a job will not interfere with the course of your study. This will have to be done

after the first exam results have become available, so that we can assess whether you

are academically strong enough to handle this extra work.

c) Apart from that, the job must not exceed 10 hours per week. If you find a seasonal job

(waiting tables or picking cherries) in the months of June and July you can work full time.

12.2 Work Permits

Non-EU citizens require a work permit in order to work legally in the Netherlands. Work

permits will only be assigned under either of the following conditions:

a) The worker is a student and is applying for a job of less than 10 work hours per week.

b) The employer can demonstrate that s/he has searched unsuccessfully for workers

within the EU who possess the necessary skills for the job.

c) The worker is a citizen of a newly joined member state of the EU.

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Only an employer can apply for a work permit on behalf of its employees. The employer

will require the following list of documentation in order to complete the application:

• Photocopy of your passport;

• Photocopy of your application for a short-stay visa, MVV (if required) or residence


• Diplomas and certificates;

• Copy of the employer’s registration with the Chamber of Commerce;

• Labour agreement or research plan;

• Statement of the gross monthly salary;

• Job description;

• A written statement from the university.

NOTE: If you are still waiting for your residence permit, a proof of application for the

residence permit is enough to apply for a work permit. The unfortunate reality is that getting

a work permit takes over a month, and you are not legally allowed to work until the

permit is delivered. Planning ahead is vital to securing a good job. Note: working without

a work permit can lead to serious troubles for both you and your employer if you are

caught, and may result in having your residence permit revoked.


There are many exceptions to the basic rules for work permits. Many government programmes

and special conditions exist to help students and young people get jobs when

they need them. An example of these would be the Vacation Visa, which is available to

Canadians, Americans, Australians and New Zealanders only, and which allows them a

one-time full-time work permit for one year. is a good start for finding

such programmes. Also, contacting the local CWI (public employment office) personally

can uncover new opportunities.

Also, the University Employment Agency InterUM specialises in finding students jobs

within the university where regulations are much less restrictive.

See also for more information.


A new health insurance system for curative healthcare for all residents of the

Netherlands came into effect on 1 January 2006. Under the new Health Insurance Act

(“Zorgverzekeringswet”) all residents and/or employees in the Netherlands are obliged to

take out a health insurance. Every health care insurance company in the Netherlands that

has stated it will provide services under the Act, has a legal obligation to accept anybody

who applies for insurance. For the so-called Basic Insurance (“Basis Verzekering”) you will

have to pay a premium to the insurer. This is known as the nominal premium. Whether a

foreign student is obliged to take out the Basic (health)Insurance under the Health Insurance

Act depends on the residence purpose and/or employment situation. The flow chart

gives you an indication. Note that according to the law temporary residence is seen as a

period of less than three years; this means that you as exchange students do not have to

take out this Basic Insurance, even if you are over 30 years of age. The ONLY exception to

the rule is if you get a temporary job: in that case you HAVE to take out the Basic Insurance:

Dutch law requires all residents to have health insurance. Even if you decide to keep

your private insurance policy, as a part-time employee you must pay into the national

scheme. The size of the monthly contribution depends on your income. As an employee

Practical Guide • Student Handbook

you will also be insured against the consequences of an accident while at work. Other

contributions that will be deducted from your gross wages support the systems that

provide disability pay and unemployment benefits. In principle, the employer is obliged

to deduct these ‘social security contributions’ from your pay before you get it. When in

doubt on whether the new Health Insurance Act applies to you, please contact the Board

of Health Insurances via +31 (0)20 79 78 555.

What type of healthcare insurance do I need?

Flowchart for international students in the Netherlands

I am in the Netherlands

for study only

I am an EU/EEA or Swiss


Temporary stay Permanent stay

EU Health



Older than

30 years

I am not an EU/EEA or Swiss national,

but I have a residence permit*

Under 30

years of age

Older than

30 years

I also have a job, or I am

a trainee/intern and am

getting paid a salary

Temporary stay Permanent stay




You need a new basic healthcare insurance policy

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12.3 BSN

For tax reasons, everybody working in the Netherlands must have a BSN (Burger Service

Number). Once you have received your residence permit, you are entitled to collect that

number at the Belastingdienst (tax office) in Heerlen. Depending on your citizenship, you

may be required to have a contract or a letter from an Uitzendbureau (job agency) before

you can apply for a BSN number. Once you have the required paperwork, getting your

number only takes about half an hour.

12.4 Finding a Job

Due to a relatively high unemployment rate, the competition for jobs in the Netherlands

is somewhat tight. However, foreign students often have distinct advantages in certain

areas, particularly in language capacity, that make them desirable workers.

There are basically two ways to search for a job. The first and most obvious is to approach

companies personally and offer them your CV. This direct search method works well for

large companies, such as the Mercedes-Benz Customer Assistance Center, which hires

many UM students.

The second way is through an uitzendbureau (temporary job agency). These companies

are in the business of connecting workers with employers searching for their particular

skills. Maastricht has over a dozen uitzendbureaus. Many of them are concentrated on

Grote Gracht, a street between the Vrijthof and the Markt.

Also, the UM uitzendbureau InterUM specialises in finding students jobs in and around

the University (See section 11.5 for contact information).

The first step to getting a good job is having a good CV. You can have your CV checked

by booking an appointment for a Quick Career Advice. For this and other career related

services such as workshops, career events, individual guidance or the Career & Information

Centre, please surf to the website of UM Career Services, You can also visit an uitzendbureau or check

out the advice on

12.5 Contact Information

InterUM BV Randstad Callflex

University employment agency Specialised in temporary jobs in native languages.

Tongersestraat 22A, Maastricht Wycker Brugstraat 28, Maastricht

+31 (0)43- 388 26 88 +31 (0)43-329 17 00

UM Career Services Mise en Place

Student Services Centre Akerstraat 20a, Maastricht +31 (0)43-350 03 50

Bonnefantenstraat 2, Maastricht Spoorweglaan 7, Maastricht +31 (0)43-350 01 44

+31 (0)43-388 53 88 Job agency for students working


Creyf’s Uitzendbureau

Stationsstraat 31, Maastricht

+31 (0)43-325 66 27

in the service industry. At least

minimal knowledge of Dutch required.

13 Student Life

Practical Guide • Student Handbook

Despite the fact that Maastricht does not have a very long history as a university town, it

does have a very vibrant student life. Many students join student-associations, fraternities

and sororities. They meet up at least once a week at their regular pub to have a beer

and talk about the deeper meaning of life, whatever that may be. Two fraternities even

run their own pub, which they conveniently named the Uni (short for university), so that

their parents would not get worried if they tell them that they spend so much time there.

Student life in Maastricht also stands for: lots of parties, going out on Tuesday, Wednesday

and Thursday night (or whatever night you want), spending lots of money in the beginning

of each month (when Dutch students get their studiefinanciering or study grant) and

considerably less in the end. It also stands for going out for a meal in one of the many

student-cafés and sitting on the Vrijthof enjoying the sun(in the Netherlands you have

to enjoy the sun while you can). At the end of each block, however, many students lock

themselves up in the University Library and drink as much coffee as they can handle and

try to prepare themselves for the exams as best they can. By that time, everyone will be

complaining about the horrors you face as a student.

In the following section you can read all about places-to-be, good and cheap restaurants,

cinemas, museums and everything else. In short: your guide through student life in


Make sure you have a look at these sites:

For interesting articles or news on Maastricht (and the Netherlands), you may want to go

to this website for foreigners in Maastricht:

13.1 Relaxing

Blanche Dael Coffee Lovers

Corner Ruiterij/Plein 1992

If you consider yourself a coffee connoisseur, you should visit Coffee Lovers in the

Céramique area. They serve a large variety of very good coffees and they have an excellent

lunch menu. Coffee Lovers also has two other branches in Maastricht: one in the Visitor’s

Centre at Bonnefantenstraat 2, and one in the Selexys Bookstore, which is situated in a

beautifully renovated building that used to be a church.

Café Ipanema

Avenue Ceramique 250

Ipenama is a relatively new and trendy café, beautifully situated on the riverside of the

river Maas on the ground floor of the Bonnefanten Museum. In addition to its good

breakfast and lunch menu, this café also serves fine tapas. You can also sit outside on the


Café Sjiek

Sint Pieterstraat 13

This is a bistro, where you can eat delicious regional and other dishes. During the summer

months you can also sit outside on the terrace located across the street from the restaurant.

For more information about Café Sjiek please go to:

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Café Twee

Kommel 8

This is a nice café near the Fine Arts Academy. A good venue to read one of the several

papers and magazines offered here, making this the perfect intellectual getaway.

Café Zuid

Plein 1992-15

This bar is situated in the Céramique area, near the Public Library. Here you can have nice

drinks and tapas, but note that they are quite expensive. During the summer months it is

a perfect place to relax and have a drink, as they have a nice terrace facing the Maas.

Café Zondag

Wycker Brugstraat 42

This popular, trendy bar is situated in Wyck, right across the Sint Servaas Bridge. This place

features a superb atmosphere, great parties, and many people during the weekends.

Deli Belge

Tongersestraat 44

On the front doorstep of the School of Business and Economics, this typically Belgian

lunch bar has been serving students’ lunch needs for nearly 13 years. The menu includes

over 80 sandwiches and other homemade specialties.

13.2 Bars


Platielstraat 9A

At night, this is a very popular student bar. During the day you can eat here for

a reasonable price.

Derlon Hotel Bar

Onze Lieve Vrouweplein 6

Located in the foyer of the Derlon Hotel, this bar is popular on weekends, especially on

Friday when it sports a DJ. It creates a wonderfully relaxed atmosphere. As this place

closes early this is an ideal place to get the evening started.

EDDs café

Heggenstraat 3

EDD stands for Eat, Dance & Drinks. You can have breakfast, lunch, dinner, tapas and/or

drinks in this café with a special interior. They have a jazz session each Tuesday at 22:15 hrs

(open stage).

Practical Guide • Student Handbook

De Falstaff

St. Amorsplein 6

In the summer this is a great place to be whether you want to sit outside or inside. De

Falstaff has a relaxed atmosphere and is ideal if you just want to sit down and chat with

your friends. They proudly serve a large assortment of specialty beers and even have a

beer menu.

The Highlander

Hertogsingel 58c

This is the number one bar for most Guesthouse students, regularly packed on Tuesdays

and Wednesdays with internationals. With sports on TV (including all the main football

matches), parties, good food, cheap prices and open until 02:00 hrs, this bar has something

to offer to everyone.

John Mullins Irish Pub

Wycker Brugstraat 50A

Big Irish Pub, John Mullins boasts a great atmosphere and authentic Irish personnel.

There is often live music and it is the Pub if you have a craving for typical Irish stew. Be

sure to join the popular quiz night; form a team and compete on a diverse range of subjects.

There is live music on Thursday or Friday.


Bassinkade 6

The Ramblassin is situated in the basin of the small marina of Maastricht. As it is built in

a tiny yard cellar it is easy to overlook the place if it wasn’t for the beautiful terrace by the

waterfront. Ramblassin is a stylish place with good cocktails, perfect for relaxing, lounging

and dancing.

The Shamrock

Brusselsestraat 49

Another café with an Irish touch. Here you also have the possibility to play pool and arts.

The Shamrock is often positively crawling with international students.

Take Five

Bredestraat 14

The Take Five is the typical trendy little spot to hang out, offers fantastic international

lunches and good value for your money. A real student café.


Cannerplein 1

This is a rather old-fashioned bar but with a cosy atmosphere. Especially on Monday, it

is a great place to enjoy live jazz music. Conveniently for exchange students, this place is

relatively close to the main Guesthouse. (Open stage: each Monday from 22:00 hrs ).

De Twee Heeren

Platielstraat 17-19

Funky music abounds, and Tuesday nights signal the overflow by international students:

for inner-city UM students, the Twee Heeren is the place to be. It is also a good place to

eat: try the saté with french fries.

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• The Dutch consume an average of 7.7 kilograms of coffee per person per year.

This makes the Dutch the fourth biggest coffee drinkers in the world, after Finland,

Norway and Sweden.

• 91% of the population (15 years old and over) drinks coffee.

• The Dutch drink an average of 84 litres of beer per person per year.

• There are 1.7 million milk cows in the Netherlands.

• Over half of all milk produced in the Netherlands is turned into cheese.

• The Netherlands is the world’s largest exporter of cheese, butter and powdered milk.

• Ten and a half billion kilograms of milk were supplied to Dutch dairy factories in

2004. Fifty-nine percent of this milk was used to make cheese.

• A smaller part (14 percent) ends up in the shops as fresh milk or a fresch milk

product, and about the same amount is processed into powdered milk.

• The remainder of the milk is processed into other dairy products such as condensed

milk, butter and cream.

Practical Guide • Student Handbook

Note: this list is by no means exhaustive and the above only gives an indication of popular

student bars. Maastricht has around 365 bars so you would spend an entire year exploring

them if you try a different one every night!

13.3 Restaurants

Café Charlemagne

Onze Lieve Vrouweplein 24

This place is something totally different. Good dishes, such as the Greek Salad and the

Satéhtje Marcus, set it apart from the rest.

Gadjah Mas

Rechtstraat 42

One of the best places for Indonesian food, with an excellent price/quality ratio.


Gio’s Cucina Casalinga

Vrijthof 29a

According to some “the best Italian restaurant in the South of the Netherlands” this

restaurant serves true Italian dishes and has a very friendly staff. The setup is unusual

however: there is no menu (only a waiter’s explanation of the different dishes), you cannot

make a reservation and you can only pay cash. Many argue that this adds to the great

atmosphere. We leave it up to you to decide.

Grand Café de Perroen

Vrijthof 34-35 This place is a grand café and restaurant. Different rooms entice its customers

with different atmospheres and they serve good food at reasonable prices.

Ma van Sloun

Tongersestraat 3

This is a very affordable restaurant in a student setting.


Kakeberg 6

Well-known place among students: reasonable dishes for around € 7.-


Markt 75

Reitz once won the “best fries in Europe” award and continues to serve fresh, cheap,

delicious and undeniably Belgian fries at the marketplace on a daily basis. Be prepared to

wait in line on warm days, but rest assured that the wait will be definitely worth it.


Rechtstraat 102

Tabkeaw is a top class Thai restaurant, serving dishes that are the best in its kind. Be sure

to bring enough money since this place is not cheap.

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Tapas y Mas

Rechtstraat 83

¡Mejor que en España! This tapas restaurant has it all: a great atmosphere, affordable

dishes, delicious food and friendly service. Tapas-lovers cannot skip this place when



St. Bernardusstraat 12

An excellent Belgian restaurant with good atmosphere and very affordable dishes. Due to

its popularity, reservation is necessary.

Also check the websites and for information and

ratings on almost all restaurants in Maastricht. The websites are available in English.

Let’s go out to eat!

One expatriate’s view of life in the Dutch kitchen - don’t take it too seriously

When you decide to go out to dinner in Holland...

Do try some of the local delicacies, but don’t expect anything to be very spicy.

The Dutch East India company bought and transported spices for centuries, but

apparently never brought them to Holland. In fact, garlic is used more often here

for repelling vampires than it is in Dutch cooking.

Don’t expect Italian restaurants in Amsterdam to serve food that tastes Italian.

If you look in the kitchen in most of these places, you’ll find a bunch of Turkish

guy strying to make Italian food taste like Dutch food. This procedure will include

putting large chunks of carrots in your marinara sauce. In Holland, carrots are

also a spice, apparantly. I’ve been to at least fifteen Italian restaurants in Amsterdam,

and have only found one where the food was prepared by Italians. I won’t

tell you where it is, though, as they are probably doing something illegal.

Do expect potatoes to be served with anything you order anywhere. Even in the

“Italian” places. I’ve ordered spaghetti bolognaise on more than one occasion,

and had it served to me with a side of potatoes. I’ve even had a dinner that

included large boiled potatoes as part of the entrecôte, and it came with a side

of French fries! Did i mention the Dutch like potatoes? They do.

Don’t expect to find a spicy salad dressing anywhere near a Dutch restaurant.

The Dutch have four basic salad dressings: mayonnaise, mayonnaise with water,

mayonnaise with little flavorless flecks in it, and mayonnaise. Even Dutch pepper

is almost without flavor. They generally use white pepper, which is very finely

ground, and tastes like sawdust. I believe it’s made from small pieces of plywood,

but don’t quote me.

13.4 Dance Till Dawn

Practical Guide • Student Handbook


Leliestraat 5

The so-called “Alla” is a night club, pub and great place to dance. Tuesdays to Thursdays

are big student nights. The “Alla” is open daily from 22:00 to 5:00 hrs, making it the

perfect after-pub nightspot.


Tongerseweg 57

This is a basement party zone featuring themes and alternative cultures every Thursday

and Friday nights. It is located right next to the big supermarket on the Tongerseweg.

De Kadans

Kesselskade 62

Here you find food, live music, dancing, a pub and a café on three stories. Open till 5:00

hrs, this is a nice après-pub alternative to the “Alla.” Sometimes they have student parties,

plus salsa dancing every Wednesday night.


Kleine Gracht 42

This cosy café/bar/dance house is located behind the marketplace and is open until 5:00

hrs. The prices are quite student-friendly, as are the DJs and service personnel.


Middelweg 12 in Beek (Limburg)

This large discotheque is quite nice and features parties and events all the time.

For more information check


Slachthuiskaai 6, Hasselt (Belgium)

Located in Belgium, this top-class night club is one of the most happening places around.

From celebrity Temptation Island parties to special guest stars like Lumidee, this place is

unbelievable. For more information go to

13.5 Anything else?

There is always something else to do if you are tired of movies and going to the bar.

Here are a few suggestions.

Snooker Centrum Maastricht

Tongerseweg 46

Shoot some pool or snooker with friends.

Pone: +31 (0) 43 – 325 48 02

St Pietersberg (St Peter hill)

Situated behind the police station near the UM inner-city library and between the

Tongerseweg and the Maas. Whether you like walking all afternoon, taking a guided tour

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through the Maastricht caves, or going on a mysterious night hike, the St Pietersberg is a

small piece of wilderness for all nature lovers.

Snow World (

Situated in Landgraaf, Snow World is only a half hour train-ride away and offers year

round snow sports. No previous experience is required; try skiing, snowboarding, or just

ride down the slopes on a tube. Whatever you do it is guaranteed to be a great day of fun.

Opening hours in the summer are from 9:00 to 23:00 hrs. Check the webpage for opening


Getting to Landgraaf by public transport is easy: take a train from Maastricht to Heerlen.

When you leave Heerlen station, take bus 25, direction Gracht.

Ice Skating Rink

Kummenaedestraat 45, Geleen

Skating is one of the most popular sports in the Netherlands and any exchange student

should have tried it least once while in this country. Located in Geleen (around 15minutes

by train from Maastricht) the sports centre Glanerbrook hosts SouthLimburg’s 400 metre

ice skating rink. Phone: +31 (0)46-474 69 88

Swimming Pools

Swimming is not only exercise. Grab some friends and head to the pool for a nice day

out. Opening hours and locations are available in the section on Sports earlier in this


Rock Climbing Gym

Stadionbaan 52, Heerlen

Neoliet, the rock climbing gym in Heerlen, offers top quality rock climbing facilities to

people of all ages and backgrounds. Whether you are a pro looking for a place to practice

or a scared-of-heights über beginner, they have a programme fit for you.

Thermae 2000

Health spa; Cauberg 27, Valkenburg aan de Geul

Not far from Maastricht is a natural spa, flowing with natural spring water. Take a couple

of hours and relax, swim around, get a massage or simply relax! Reasonably priced

programmes are available. Check under

Holland Casino

Kuurpark Cauberg 28, Valkenburg aan de Geul

Tel: +31 (0)43-609 96 00

Next to Thermae 2000 is Limburgs state-owned Casino, a great place for an entertaining

evening at the gambling tables. You find further information under www.hollandcasino.


Shopping in Liège

Liège, one of the cultural centres of Belgium, is just a 25 minute train ride away. Why not

take the afternoon or evening off and indulge in some Belgian culture or enjoy lower

taxes while shopping for the things you need?

See also

Practical Guide • Student Handbook

Mountain Bicycle Rentals

At Courtens, Calvariestraat 16, you can rent mountain bicycles for the day. Explore the

beautiful Dutch and Belgian countryside on the back of a novelty bicycle. Rent is € 8.50

per day. Another possibility for rental is the bicycle shop at the train station “Aon de

Stasie”. They rent out good mountain bicycles for € 17.50 per day (and demand a deposit

of € 100). It is worth buying a map at the VVV (see appendix 1) with eight good mountain

bicycle trails for all levels of experience.

13.6 Cinemas (

Show your student ID card to obtain a discount!

Minerva Bioscoop Maastricht

Wilhelminasingel 39 Phone: +31 (0)43-325 35 65

Minerva is Maastrichts main cinema showing all the major movie productions.

Check out the Sneak Preview (see below) every Wednesday for € 5.00


Filmtheater Lumière

Bogaardenstraat 40b

Phone: +31 (0)43-321 40 80

Cult/ Art movies

Sneak Preview

The cinemas in Maastricht offer a sneak preview. The sneak preview is a movie that is not

out yet in the cinemas, so you get to see the première. There is a catch, however. Usually

you do not know what movie you are going to see until you are watching it. So if you

want to take the chance, go ahead and let yourself be surprised!

13.7 Theatre

Studium Generale

Lectures and debates, Theatre, Music, Comedy for students

See 7.6 (SSC)

Theater aan het Vrijthof

Vrijthof 47

Phone: +31 (0)43-350 55 55

Beautiful theatre & good shows. Leftover tickets can be bought right before the show for

reduced prices. Take your student ID card with you to get a reduction.

La Bonbonnière

Achter de comedie 1

Phone: +31 (0)43-350 09 35

Theatre, variety, cabaret. Great atmosphere! If you want a ticket, get there early.

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Bonnefanten Museum

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Kumulus Theater

Herbenusstraat 89

Phone: +31 (0)43-350 56 56

Kumulus is a centre for arts. You can attend over 150 different art courses,

which are facilitated by professional artists, musicians and dancers.

Löss Theater

Achter de Barakken 31a

Phone: +31 (0)43-325 39 33

The Löss Theater is a theatre café where small concerts and acts are performed.

13.8 Museums

Bonnefanten Museum (

Avenue Céramique 250

Phone: +31 (0)43-329 01 90

The world famous building of Aldo Rossi. Archaeology, old and modern art. The bullet

shaped tower has several strange nicknames. The Museum has a special offer for

students: for € 3,75 you will get access to the Bonnefantenmuseum until the end of this

calendar year, as well as to the special activities that the museum will organize on Sunday

(English-spoken). If you want to make use of this offer, you have to apply for the PIM pass:

go to or check with SSC.

Open Tuesday- Sunday : 11:00 -17:00 hrs.

Natural History Museum (

De Bosquetplein 7

Phone: +31 (0)43-350 54 90

The museum outlines the natural history of South Limburg. Modern displays offer an

insight into both the recent and distant past. Among the museums highlights are the

remains of enormous Mosasaurs and Giant Turtles found in marlstone at the St Pietersberg

caverns. Open: Monday-Friday 10:00 -17:00 hrs., Saturday-Sundays 14:00 -17:00 hrs.

For more information about activities in Maastricht check the following sites:

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14 Shopping

Generally, all stores have the following opening hours:

Monday : 13:00-18:00 hrs

Tuesday : 9:00-18:00 hrs

Wednesday : 9:00-18:00 hrs

Thursday : 9:00-21:00 hrs

Friday : 9:00-18:00 hrs

Saturday : 9:00-17:00 hrs.

Sunday : CLOSED

Practical Guide • Student Handbook

Koopzondag (Shopping Sunday)

Generally, the shops are closed on Sundays. However, on Koopzondag the shops will be

open on Sundays from 12:00 -17:00 hrs. In Maastricht, the first Sunday of the month is

Koopzondag. The shops indicate with posters on the door when it will be Koopzondag.

Not all the shops participate in the Koopzondag, so make sure to look for the sign on the

door whether or not the shop will be open.

14.1 Supermarkets

Most supermarkets are open Monday through Saturday from 8:00/8:30 – 20:00 hrs,

some (such as ALDI) close at 18:00 hrs. There are usually extended hours on Thursdays and

limited hours on Saturdays. Supermarkets are closed on Sunday, although some supermarkets

are open on koopzondag. Needless to say that alternative opening hours apply on

holidays. Always check the notice on the entrance of your local supermarket.

Albert Heijn (AH)

Albert Heijn is a supermarket with a lot of different products and good quality. The prices,

however, tend to be a bit above average. Buy the Euro-shopper brand if you are on a bud-

get. AH is located in the shopping mall “Brusselse Poort” (near the main Guesthouse).

There is also a branch in Helmstraat, near the Vrijthof, on Plein 1992 (near Centre

Céramique), and there is a small “to-go” shop in the station.


Same as AH this supermarket is situated in Brusselse Poort. It has a large assortment of

products but is cheaper than Albert Heijn.

Jan Linders

Jan Linders is another supermarket, in price and product comparable to C1000. You can

find Jan Linders at Tongerseweg 57.


Situated near the main guesthouse (Volksplein 34), Aldi is one of the cheapest supermarkets

with a small assortment. You will also find an Aldi on Plein 1992 (near Centre


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This store is located in the basement of the newly constructed “Mosae Forum” shopping

area. Its assortment and prices are comparable to C1000.

In addition, look out for authentic international food stores, selling Chinese, Indian, and

Middle-Eastern ingredients. You can find these stores on the Markt and near the station.

14.2 Ingredients

The translation of some ingredients you can buy in the supermarket and prepare

a delicious breakfast, lunch or dinner!

English Dutch

Salt Zout

Pepper Peper

Bread Brood

(white/brown/wholemeal/multiple grains) (wit/bruin/volkoren/meergranen)

Sugar Suiker

Butter Boter

Sugar Suiker

Eggs Eieren

Milk Melk

Potatoes Aardappelen

Hamburger meat/ minced meat Gehakt (rund/varken)

Carrot Wortel

Pineapple Ananas

Orange Sinaasappel

Strawberry Aardbei

Endive Andijvie

Cheese Kaas

Peanut butter Pindakaas (no, this is not peanutcheese!

Note that the Dutch peanutbutter is thicker

than the American version)

Beans Bonen

Cookies (American)/ Biscuits (British) Koekjes

See also

14.3 Market day

On Wednesday and Friday mornings, the market square is full of stalls and tents selling

fresh products, meats, cheeses and lots of fun merchandise as well. The Wednesday

market is particularly known for its cloth and fabrics and the Friday market is renowned

for its excellent fish.

Prices are generally comparable to the Aldi, the food is farm-fresh and the atmosphere is

far nicer than in a supermarket. Although prices are not as tightly fixed as in a department

store, haggling is generally not acceptable. Still, there is always a bargain to be

Practical Guide • Student Handbook

found and the more you buy, the cheaper it gets. The market is only open from 08:00 to

13:00 hrs, so be early!

14.4 Bookstores

14.4.1 Selexyz dominicanen

If you cannot find the books you need at the FAME bookstore, you can always go to the

selexyz dominicanen bookstore. There you will find the required literature, but also additional

literature in the field of management, marketing etc. As a student you do not,

unfortunately, get a discount.

Address: Dominikanerkerkstraat 1, Maastricht

Phone: +31 (0)43-321 08 25


Opening hours:

Monday 10:00 hrs -18:00 hrs

Tuesday through Friday 09:00 hrs - 18:00 hrs

Thursday 09:00 - 21:00 hrs

Saturday 09:00 - 18:00 hrs

Sunday: 12:00 hrs – 17:00 hrs

14.4.2 Books 4 Life

In April 2009, a new second-hand university bookstore called Books 4 Life opened in the

beautiful historic cellar of the Maastricht Graduate School of Governance, Maastricht

University, Kapoenstraat 2, 6211 KW Maastricht.

You can buy second-hand textbooks as well as travel guides, dictionaries, novels etc.

All proceeds are donated to charity: 25% for Oxfam Novib, 25% for Amnesty International

and 50% to UM-related charities. You can also donate any books you don’t need any more

to B4L.

The store operates with the help of volunteers and the organisation is always looking for

enthusiastic students who are willing to donate part of their time. You can help out in the

store or by participating in the organisation (designing posters, organising events etc).

Basic Facts

• The money raised from book sales goes to Charity. A maximum of 10% of the income

from book sales is reinvested in running and expanding the shops.

• The books that sold have all been Donated to the shop. There is no financial compensation

for the books that are given to the organisation.

• They work entirely with Volunteers. None of the shop assistants or other members of

the organisation are provided a salary for their efforts.

• You can expect to find a huge and varied selection of second-hand Books. They also sell

a few related items, like DVDs, board games and jigsaw puzzles, but the main focus is


• All of the charities and projects that they support work towards the promotion of

Human Rights and Poverty Reduction across the globe.

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Books 4 Life strives towards the following three main goals:

• To develop a new mindset nationwide towards the value of unwanted, second-hand

goods, both as reusable and affordable objects for the domestic market and as a

source of income for charitable work at home and abroad.

• To help students and others get active in their community by showing them that

voluntary work can be convenient, enjoyable and highly rewarding – a lifelong lesson.

• To offer students the opportunity to gain valuable experience in running their own

small business, while at the same time allowing them to gain an affinity with human

rights and poverty reduction issues, helping to produce competent and socially aware


For more information please refer to the website or email

B4L at


The website for finding your 2nd hand textbook, career opportunities and local discount!! has started as a student company at the University of Maastricht and

turned out to be a Big Success for all students in Maastricht. Now it’s an independent

website, ideal for students who want to make the best of their time as a student. The

website is developed around three main subjects.

The first subject is 2nd Hand Textbooks. gives students the possibility

to post their books on the website for FREE. Other students can visit the website and look

for books they need for their next block. The actual selling and buying of the books is very

easy, because Eduboox focuses on the local market. When finding a book on the website

it’s very easy to meet up with the seller in front of the faculty or an other place you prefer.

Because the books in the database are all from Maastricht and near surrounding, selling

and buying can go very fast, easy and cheap. You can save up to 60% from the original

price of a new book when buying on

The second subject is Discounts from various companies in Maastricht. Eduboox arranges

the best discounts in town in many different sectors. Here you can think of restaurants,

bars, driving lessons, fitness, clothing, electronics, etc. When you can’t find the discount

you want, you can always suggest it to Eduboox and we will try to arrange it for you.

The third subject is Career Opportunities during and after your studies. Many students

work during their studies and Eduboox tries to arrange jobs that you can combine with

your studies. Graduates can succeed at Eduboox as well, Eduboox helps students orientate

themselves on the job market by working together with partners who are specialised in

career development and recruiting graduates for different companies. can make your life as a student even more fun, much easier, more successful

and especially cheaper. So if you want your ‘up to date’ textbooks cheaper, find

very interesting discount or find jobs during and after your studies, visit

today and profit from everything Eduboox has to offer.

14.5 Department stores

Practical Guide • Student Handbook

V & D

Big department store in the city centre (Grote Staat 5/15). Clothes, food, furnishing,books,

cosmetics etc.


In 2003 this rather upmarket department store opened its doors in Maastricht.

Although this is more for people with quite a bit of money to spend it is definitely worth a

visit. Please note that the Bijenkorf is actually part of the same building as V&D, but it has

a separate entrance (in Maastrichter Brugstraat and Achter het Vleeshuis).


Small department store situated in the city centre Grote Staat 10 and in the Brusselse-

Poort 54. Cheaper than V&D.


The most popular furniture chain in Europe is situated in Heerlen, a quick train ride from

Maastricht station. In de Cramer 142 6412 PM Heerlen.

Information line: +31 (0)900-235 45 32 (€ 0.10/min from within the Netherlands).


If Ikea is too far, or if you are looking for a more down-to-earth alternative, Kwantum,

situated in the Brusselse Poort offers lights, mattresses, tables, bed-sheets and anything

else you may need to furnish your new student room.


This store will provide dishes, pots and pans, and bathroom supplies, all of those little

things that you need to settle in to a new home. Blokker is situated in Brusselse Poort,

Plein 1992 and in the city centre.


This recently-moved furniture/novelty/grocery store has almost anything your heart

desires and at a price that your wallet can afford. The Xenos is located on the first floor of

shopping centre “Entre Deux”.

Media Markt

This is a large electronics store where you can buy nearly everything from DVDs to

refrigerators. It is located in Wijck near the Maas (Franciscus Romanusweg).


Although not a department store, the Kruidvat is an excellent place to find all kinds of

products ranging from personal hygiene to the development of film rolls for low prices.

There are several branches in Maastricht: Grote Staat, Markt, Mosae Forum shoppingcenter

and Wyckerbrugstraat.

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Drugstore where you can buy everything you need for personal hygiene, such as shampoos

and deodorants, but also cosmetics and over the counter drugs such as painkillers

etc. ETOS can be found in the Spilstraat (city centre) and Brusselse Poort.

14.6 Shopping Centres

In addition to the many shops in the city centre of Maastricht you will also find two

shopping centres, Entre Deux and Mosae Forum. Both are newly established structures,

and most of the shops opened at the end of 2006. Although you will find a Kruidvat there

most shops are part of a wide range of stores that are not readily found anywhere else in

the area.

14.7 Voltage Transformer

Exchange students coming from countries that have a different voltage system than the

European (220 V) can buy a voltage transformer at the shop HandyMan in the Nieuwstraat.

The devices that they sell are both-ways transforming, but only up to 80 watt.

Hence, a laptop or shaver works with this, but not your stereo for example. Prices are

approximately € 60.

15 Communication

15.1 Dutch Language

Practical Guide • Student Handbook

Dutch, the language of the Netherlands, belongs to the West Germanic branch of the

Indo-European family and is quite closely related to German and English. Here you can

find some Dutch vocabulary to help you around:

English Dutch

Yes Ja

No Nee

Good morning Goedemorgen

Good afternoon Goedemiddag

Good evening Goedenavond

Goodbye Tot ziens

See you later Tot straks

1, 2, 3, 4, 5 Eén, twee, drie, vier, vijf

6, 7, 8, 9, 10 Zes, zeven, acht negen, tien

Thanks Bedankt

There you are/please Alstublieft

Enjoy your meal Eet smakelijk

Good Goed (about food “lekker”)

I am sorry Neemt u mij niet kwalijk/”sorry” or pardon

Could you tell me.. Kunt u mij misschien zeggen……

What, where, when Wat, waar, wanneer

May I have the bill please? Mag ik de rekening alstublieft?

May I order? Mag ik bestellen?

Open, closed Open, gesloten

No entry Verboden toegang

No parking Niet parkeren

Bus stop Bushalte

Pharmacy Apotheek

Doctor Dokter

Dentist Tandarts

Post office, bank Postkantoor, bank

Station Station

Police, fire department Politie, brandweer

Hospital Ziekenhuis

Beer, wine, liquor Bier, wijn, likeur

Tea, coffee Thee, koffie

Newspaper Krant

Magazine Tijdschrift

I love you Ik hou van jou!

You are handsome/pretty Lekker ding!

See also

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15.2 Phones

Making a phone call in or to the Netherlands is quite simple. Here are the basic rules for

recognising phone numbers.

A typical phone number in Maastricht looks like this: +31 (0)43-329 17 82

Country code +31 (the Netherlands)

Area code (0)43 (Maastricht)

Number 324 58 63

In order to dial this number from WITHIN the Netherlands, you would leave out the country

code (+31) and include the zero: 043 - 324 58 63

To dial this number from OUTSIDE the Netherlands, start with two zeros, and then dial the

country code, and SKIP the zero in brackets: 0031 43 324 58 63

These rules are the same for mobile phones, where a number would read:

+31 (0)6 - 24 35 86 36

Decoding phone numbers

• +31 Any number starting with 0031 is a phone number in the Netherlands.

• +32 Any number starting with 0032 is a phone number in Belgium

• 043 All numbers with a 043 area code is a Maastricht land line

• 06 All numbers starting with a 06 are mobile phone numbers.

• 0900 These numbers will charge you extra for calling. They are often used for information

lines, as well as government offices. A recording will tell you before you are

connected how much you will be charged each minute for calling that number.

• 0800 These numbers do not charge, but if you call from a mobile it may still cost you

minutes, so be careful.

Note: All phone calls (including local calls) cost money. Even in the Guest House, when calling

one of your neighbours, you are charged. Moreover, local calls, regional calls or calls to

mobile phones and foreign countries all have different rates.

15.3 Pay phones

To call abroad from the Netherlands, dial 00 followed by the international country

code. Most public phone boxes require telephone cards of € 5, € 10, € 11 from the major

telephone operator KPN. These are available at post offices, news agents and bookshops.

Confusingly, public phones at train stations work with a different card (from Telfort).

These phones accept both coins and cards, available at the station (€ 4.50).

Note: If you would like to have your own phone, we advise you to buy a so called prepaid

mobile phone. There are several shops in the city centrum where you can by prepaid phones.

15.4 Fax

Sending a fax for private purposes is not possible within the university. However, you can

send your faxes at the central Post Office, Statenstraat 4 (near the Vrijthof Square).

Practical Guide • Student Handbook

Prices of sending a fax depend on the size of your document and the destination to which

you want it sent. If you want to send a fax at the Post Office, you need a telephone card.

Make sure your card holds enough units.

Note (for exchange students): If you have to send a fax to your home university concerning

your exchange in Maastricht, it is possible to send it at your International Relations Office.

15.5 E-mail

You can check your email at the university, but you can also go to Centre Céramique (the

public library located on Avenue Céramique 50). Centre Céramique offers free use of a

high speed wireless internet connection. Bring your own laptop to enjoy the benefits of

access to the library’s databases and working at a quiet work station. You do not have to

be a member of the library.

15.6 Post packages

If you would like to send some luggage to your home country you can go to one of the

post offices.

Opening hours

STATENSTRAAT 4, 6211 TB Maastricht STATIONSTRAAT 60, 6221 BR Maastricht

(Near the Vrijthof Square) (Near the Central Station)

Monday 10:00 - 18:00 hrs. Monday 12:00 - 17:30 hrs.

Tuesday 09:00 - 18:00 hrs. Tuesday 09:00 - 17:30 hrs.

Wednesday 09:00 - 18:00 hrs. Wednesday 09:00 - 17:30 hrs.

Thursday 09:00 - 18:00 hrs. Thursday 09:00 - 17:30 hrs.

Friday 09:00 - 18:00 hrs Friday 09:00 - 17:30 hrs.

Saturday 10:00 - 13:30 hrs. Saturday 10:00 - 16:00 hrs.


BRUSSELSEPOORT 5, 6216 CE Maastricht

(Near the main guesthouse)

Monday 11:00 - 17:30 hrs.

Tuesday 09:00 - 17:30 hrs.

Wednesday 09:00 - 17:30 hrs.

Thursday 09:00 - 17:30 hrs.

Friday 09:00 - 17:30 hrs.

Saturday 10:00 - 13:30 hrs.


Sending international mail is divided according to destination: within Europe or the rest

of the world. It is possible to send your packages with a Standard Service, a Priority Service

or an Extra Fast or Extra Secure Service. The cost and duration for your package to arrive

depends on the destination and on the chosen service.

There are special low rates if you would like to send your books (2-5 kg). Please refer to the

post office for more information about this.

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Packages within and outside Europe

As long as the package is below 2kg the prices of the “Internationaal Pakket Basis” apply:

Europe 2009 Priority Standard

0-500 gr € 6.16 € 5.92

500-2000 gr € 11.55 € 9.62

Packages outside Europe

The costs for packages that need to be sent outside Europe and that weigh less

than 2kg can be found in the tariff called ‘Internationaal Pakket Basis’.

Outside Europe 2009 Priority Standard

0-500 gr € 10.45 € 7.40

500-2000 gr € 19.95 € 17.76

For all other tariffs please check :

Receiving packages in Europe

For sending a package to the Netherlands, Dutch Customs have the following



On the following site you can calculate the tariff (import duties) for importing

certain goods to the European Union:


Please also be aware that certain package companies may charge these or other

fees when the package is delivered. Check with your local post office or chosen

delivery service for specific information.

15.7 Important phone numbers

Practical Guide • Student Handbook

112 General emergency number for alerting police, fire

department and ambulance

0900 8844 General police number

0900 9292 Information on public transport in the Netherlands,

including door-to-door itineraries

0900 9296 Information on international train travel

1888 Directory Enquiry

0900 8418 International directory enquiries

0800 0101 Request collect call from the Netherlands to telephone

number abroad

+31 (0)43-388 37 06 International Relations Office of the School of Business and


+31 (0)43-388 44 44 Emergency number (after office hours) for exchange

students of the School of Business and Economics only

+31 (0)6-45 49 09 56 International Relations Office of the Faculty of Psychology

(emergency number)

+31 (0)43-388 15 24 International Relations Office of the Faculty of Health,

Medicine and Life Sciences (emergency number)

+31 (0)43-388 54 70 Office of Student Affairs, University College. UCM students

can contact this office in case of emergency.

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Student Handbook • Practical Guide

The ‘Hoeg Brögk’


Official Institutions

Practical Guide • Student Handbook

The Netherlands often appears to be a sea of red tape and bureaucracy. In order to make

your way safely through this ocean of confusion, here are a few places and definitions

that could prove useful.

Aliens Police

The Aliens Police deal with Immigration procedures and controls. Although they used

to distribute residence permits and work permits, they are now primarily focused on

immigration controls. The Aliens police are not involved in registration, or other licenses

or permits. For registration with the city, you must go to the Gemeente Maastricht

City Hall Maastricht at Mosae Forum 10

6211 DW Maastricht

For residence permit issues please check UM’s visa office via


ANWB is a nationwide organisation that offers technical assistance to car drivers. If you

plan to drive in The Netherlands or own a Dutch car, you must buy a membership before

receiving services. ANWB does NOT deal with licenses or driving permits for internationals.

This is done by the Gemeente Maastricht (city hall Maastricht).

Address ANWB:

Wycker Brugstraat 24, Maastricht


The Dutch tax office distributes Burger Service Numbers, which are required to work and

paytaxes in the Netherlands. Tax information can be found at the Maastricht office, but to

get a BSN-number, all students must go to Heerlen to the central office Phone: 0800-0543

Gemeente Maastricht

City Hall of Maastricht. Gemeente Maastricht deals with a wide variety of legal and

bureaucratic issues. The most common for students are registration at the city and driver’s

licenses. They do not issue residence permits!

Address: Mosae Forum 10

6211 DW Maastricht (at the market).

Phone: +31 (0)43 – 350 40 00


The VVV provides tourist information and some travel advice. They will be able to help

in finding your way around Maastricht, onto busses, to cultural events or with anything



Kleine staat 1 (Het Dinghuis) and

Wycker Brugstraat 24, Maastricht

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Student Handbook • Practical Guide


Information Sources

If you are looking for information that is not available in this Handbook, here are some

suggestions as to where to find it.

Study Guide

Each Faculty has a Study Guide (University College: Course Catalogue). The Studyguide/

course catalogue is the definitive information source for all academic issues such as

schedules, grade requirements, examination rules etc. The Study guide is only available on



EleUM, used throughout the university, contains constantly updated information and

announcements for students. Check there for any university related issues.

Student Services

The Student Services Centre offers a number of services and support with regard to

admission and registration, visa and scholarships, student guidance, student housing,

sports, culture and spiritual guidance.

Visiting address: Bonnefantenstraat 2

SSC website:

Telephone number: +31 (0)43 388 53 88


Information Desk

Each Faculty has its own information desk where you can ask about Faculty related issues.

Questions about course schedules, departments, rules and regulations with in the Faculty

can be asked at the information desk.

General Counsellors/ Academic Counsellors

Faculties and Student Services provide student advisors and a student dean to help students

navigate the university as well as the city of Maastricht.

Check their contact information and office hours at the information desk and make an


Student Deans Office: Bonnefantenstraat 2 – ask at the information desk.

Office Hours are Tuesday: 14:00 -16:00 hrs.

Onze Lieve Vrouwe Plein


Social Calendar 2009-2010

Practical Guide • Student Handbook

In addition to the Academic Calendar, UM also has a full and exciting Social Agenda.

Here you find a calendar to help you organise your social time throughout the year. Some

public and university events are already labelled (see chapter 10 for details of social events

and chapter 5 for sport events). The rest you will have to find and fill in yourself! Good luck!

31 October Halloween (not a day off)

5 December Sinterklaas (not a day off)

28 December 2009 -

3 January 2010 Christmas holidays

25 - 26 December Christmas

1 January New Year’s Day

5 April Easter Monday

13-16 February Carnaval

30 April Koninginnedag (Queen’s Day)

4 May Memorial Day (not a day off)

5 May Liberation Day

24 May Whit Monday

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Student Handbook • Practical Guide

Social Calendar 2009-2010


3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30


‘Inkom UM’



Preuve nemint

31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27


Oktoberfest München

28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

Oktoberfest München


26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22


23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20


Winterland Vrijthof

December January

21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17

Winterland Vrijthof

Holiday Holiday

January February

Practical Guide • Student Handbook

18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14

February March

15 16 17 18 19 20 21 22 23 24 25 26 27 28 1 2 3 4 5 6 7 8 9 10 11 12 13 14

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March April


15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11


April May

12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9

May June

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6



June July

8 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4



July Aug

5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1

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