8 Troubleshooting The following table contains an overview of the most frequent operating errors or problems and their possible causes and remedies. Before calling our service desk, please consult this table which has been compiled by our service engineers. In most cases you will be able to solve the problem on your own. Errors Possible cause Remedy The faxes are of poor quality You or your fax correspondent receive blank pages. The thermal paper is not properly loaded. Your fax correspondent sends the wrong (blank) side of a document. The printer is faulty. Faxes are of poor quality. The document contains photographs or small print. Your fax or your recipients fax machine produces black lines when printing. The document lacks contrast. Your fax machine is faulty. There is paper in the sheet feeder or the scanner is dirty. Your fax machine is faulty. – 66 – Load the thermal paper correctly. Your fax correspondent must feed the document properly. Test the fax machine by making a copy. Call service if necessary. Change the resolution settings. Check the document. Test the fax machine by making a copy. Call service if necessary. Open the operation panel and remove the paper from the document feed slot. Test the fax machine by making a copy. Call the service centre if necessary.
Errors Possible cause Remedy Problems when establishing a connection TRANSM. ERROR FINE PHOTO BUSY TEL TEL/FAX TAM/FAX ERROR Error report NO CONNECTION FINE PHOTO BUSY TEL TEL/FAX TAM/FAX or REDIAL FAILED FINE PHOTO BUSY TEL TEL/FAX TAM/FAX NO LOOP CURRENT FINE PHOTO BUSY TEL TEL/FAX TAM/FAX NO DIALTONE FINE PHOTO BUSY TEL TEL/FAX TAM/FAX Additional telephones Additional telephones ring only once. You lift the handset of an additional telephone and hear ring signals. The telephone connection was of poor quality. The recipient has a paper jam or has run out of paper. Your fax partner’s line is busy, does not answer or a different device answers. Your fax machine is not properly installed or not properly plugged in. – 67 – Try again or send the fax at reduced speed (function 21). Call your fax partner. Try later or call your fax partner by phone to check. Check the installation of your fax machine. You are connected to a PABX system. Check the settings in function 14. You are not in the correct operating mode or the fax machine has not been set up properly. Your additional phone is connected in parallel. Select function 33 and set option EXTERNAL PHONE to YES. Have the connection checked by your local PTT.