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Download the 2011 Annual Report - Fayette County Government

Download the 2011 Annual Report - Fayette County Government

911 Communications

911 Communications Center The Fayette County Enhanced 9-1-1 Communications Center continues to provide optimum communications for the Fayette County Fire & EMS Department, the Fayette County Sheriff’s Office and the Fayette County Marshal’s Office to include the unincorporated areas of Fayette County: Brooks, Woolsey and Inman, the City of Peachtree Police Department, the City of Peachtree City Fire & EMS Department, the City of Fayetteville Fire & EMS Department, the City of Fayetteville Police Department, and the Town of Tyrone Police Department. 2011 accomplishments: Increased Public Awareness. The Fayette County personnel presented 911 overviews to school groups, adult education groups, community youth groups, i.e., Girl Scout and Boy Scout troops, local church groups and ‘National Night Out’. In addition, our personnel presented E 9-1-1 career opportunities in ‘County-wide Career Day’ presentations in local area high schools. Achieved Cost Saving Measures: 1. Reduced turnover year-over-year by 50%. 2. Under spent forecasted budget by 5.3%. 3. Researched, negotiated and purchased the Spillman Technologies, Inc. Computer Aided Dispatch (CAD) under the forecasted budget. 4. Utilized fully certified part-time employees to supplement the schedule rather than use overtime hours. 5. Utilized volunteer 911 Practitioners (ARES Group) as ‘call-takers’. 6. Increased performance development training hours per employee without additional budget expense. The knowledge, education, certifications and experience requirements necessary to perform as a Communications Officer at a professional level are considerable. a. Developed internal training programs, i.e., Sr. Communications ‘crash’ courses. b. Participated in subject related training programs offered by local agencies with no registration fee or travel expenses. c. Achieved Security and Integrity certifications and re-certifications via the internet. d. Achieved GCIC certifications and re-certifications via the internet. Successfully implemented new GCIC/NCIC Computer Based Training (CBT). e. Achieved NECC Certifications for 911 Core Curriculum Instructors. f. Achieved CPR certifications and re-certifications. g. Achieved NIMS certifications via the internet (IS, 100.a, IS 700a, IS- 701.a, IS-703.a, IS-704). h. Six (6) Cadets achieved P.O.S.T. Basic Communications Officers Certification. i. EMD Certified employees completed additional training via CDs.

Completed the 2006 FCC Mandate to Re-band our dedicated 800 MHz frequencies at no cost to the County and ensuring no degradation of service to our citizens. Successfully implemented the LEMS/JX portal to access and retrieve Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) data. Implemented Fayette County Public Safety Quality Assurance Program, a collaborative effort with the agencies we serve to continually review and evaluate dispatch and response protocols to ensure optimum customer service. In addition, Fayette County E 9-1-1 personnel presented four (4) hour E 9-1-1 observations to Law Enforcement and Fire & EMS personnel and eight (8) hour observations to E.R.T.S.S. students.

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