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OPERATING AND CAPITAL BUDGET - Fayette County Government

OPERATING AND CAPITAL BUDGET - Fayette County Government

Department: Information

Department: Information Systems Cost Center: 10010535 Function: General Government Fund: General FY 2006 FY 2007 FY 2008 FY 2009 WORKLOAD INDICATORS Actual Actual Estimate Estimate Hardware Work Orders / PCs 3 421 339 199 209 Internet Work Orders 50 1 40 72 76 Software Work Orders 322 431 231 243 Other Work Orders / General 3 533 329 677 711 Phone, Security, Alarm Work Orders / Communications 3 13 2 61 2 119 125 Alarm Systems 3 27 28 Building Access 3 20 21 E-Mail 3 92 97 Network 3 63 66 Peripherals 3 133 140 User Adds, Changes & Deletions 143 150 TOTAL 1,339 1,200 1,776 1,866 1 Internet work orders related to the County's web site are now forwarded to a third-party vendor. Only work orders related to Internet Access are included. 2 Phone, security, and alarm work orders are handled by the Program Analyst who was move to the Purchasing Department in FY 2005. That position was moved back to the IS Department in FY 2008. 3 The IS Department purchased new work order software and the categories were redefined. FY 2006 FY 2007 FY 2008 FY 2009 PERFORMANCE MEASURES Goal: To increase the average number of work orders closed per day in all categories Actual Actual Estimate Estimate Total Work Orders Hardware: 1,339 1,200 1,776 1,866 Work Days (260 days less vacation and holidays) 240 240 240 240 Closed Work Orders 421 339 199 209 Average Closed Per Day 1.8 1.4 0.8 0.9 Percent of Total Work Orders Software: 31.44% 28.25% 11.20% 11.20% Work Days 240 240 240 240 Closed Work Orders 322 431 231 243 Average Closed Per Day 1.3 1.8 1.0 1.0 Percent of Total Work Orders Phones, Security Systems, Alarms: 24.05% 35.92% 13.01% 13.02% Work Days 240 240 240 240 Closed Work Orders 13 61 119 125 Average Closed Per Day 0.1 0.3 0.5 0.5 Percent of Total Work Orders Internet: 0.97% 5.08% 6.70% 6.70% Work Days 240 240 240 240 Closed Work Orders 50 40 72 76 Average Closed Per Day 0.2 0.2 0.3 0.3 Percent of Total Work Orders 3.73% 3.33% 4.05% 4.07% V - 26

Department: Information Systems Cost Center: 10010535 Function: General Government Fund: General FY 2006 FY 2007 FY 2008 FY 2009 PERFORMANCE MEASURES - CONTINUED Actual Actual Estimate Estimate Other Work Days 240 240 240 240 Closed Work Orders 533 329 677 711 Average Closed Per Day 2.2 1.4 2.8 3.0 Percent of Total Work Orders Alarm Systems 39.81% 27.42% 38.12% 38.10% Work Days 240 240 Closed Work Orders 27 28 Average Closed Per Day 0.1 0.1 Percent of Total Work Orders Building Access 1.52% 1.50% Work Days 240 240 Closed Work Orders 20 21 Average Closed Per Day 0.1 0.1 Percent of Total Work Orders Email 1.13% 1.13% Work Days 240 240 Closed Work Orders 92 97 Average Closed Per Day 0.4 0.4 Percent of Total Work Orders Network 5.18% 5.20% Work Days 240 240 Closed Work Orders 63 66 Average Closed Per Day 0.3 0.3 Percent of Total Work Orders Peripherals 3.55% 3.54% Work Days 240 240 Closed Work Orders 133 140 Average Closed Per Day 0.6 0.6 Percent of Total Work Orders User Adds, Changes, and Deletes 7.49% 7.50% Work Days 240 240 Closed Work Orders 143 150 Average Closed Per Day 0.6 0.6 Percent of Total Work Orders 8.05% 8.04% FY 2008 FY 2009 FY 2010 FY 2011 PERSONNEL - (FTE) Budget Budget Budget Adopted Total Personnel 9.00 9.00 9.00 8.00 V - 27

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